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HEATHER DAVIS
467 North Orem Blvd
Orem, UT 84057
(786) 564-6816; [email protected]
OBJECTIVE
To secure a full time career where my knowledge and background in administrative assistance, logistical
management, customer service, troubleshooting problems, reception work, and effective communication
skills will contribute to a positive and efficient work environment. Also, add to a productive team with
my enthusiastic personality, attention to detail, and quality work produced.
EDUCATION
January 2015 to December 2015: Utah Valley University, Orem, UT
Bachelor of Science in Behavioral Science, Psychology Concentration; 3.52 GPA.
September 2010 to December 2012: Utah Valley University, Orem, UT
Associate of Science in General Education; 3.28 GPA.
September 2001 to June 2005: Goochland High School, Goochland, VA
Advanced Diploma; 3.1 GPA.
EMPLOYMENT HISTORY
November 2016 to present: Executive Secretary - Utah State Office of Rehabilitation, Taylorsville, UT -
Supervisor: Faye Edebiri, MAED, LVRC, CRC, (801) 957-8200.
Duties: Ensure authorization/billing accuracy, supervise Office Specialists, assist District Director and
counselors as needed, contact vendors regarding billing inquiries, utilize Excel spreadsheets for
tracking/managing various office procedures, consolidate budgets, and maintain correspondence with
administration to remain current in policies and procedures.
April 2016 to October 2016: Comcast Customer Service Agent - The Results Companies, Provo, UT -
Supervisor: Colton Taylor, (801) 638-0318 or (801) 919-2020.
Duties: Customer service, process inbound calls at heavy volumes, administer risk assessments, billing
inquiries, establish new customers, assist current customers, recognize and recommend customers’ needs,
troubleshoot service interruptions, process payments, schedule technician appointments, and coach fellow
colleagues as needed.
June 2010 to July 2013: Office Specialist - Utah State Office of Rehabilitation (Provo District), American
Fork, UT - Supervisor: Jane Vohden, LVRC, CRC, MRC, CPM, (801) 957-8200.
Duties: Assist counselors, create and process authorizations, ensure accurate payment amounts, balance
budgets, assist with clients’ job finding needs, file paperwork, and increase productivity by maintaining
office organization.
May 2009 to July 2010: Nationally Certified Pharmacy Technician - Rite Aid Pharmacy, with relocation
from Jacksonville, NC to Orem, UT - Supervisor: Ken Brown, R.Ph., (801) 426-6650.
Duties: Assist pharmacist(s) on duty, dispense medications, process prescriptions, expedite
patient/customer concerns, maintain accuracy for controlled substances, handle insurance claims,
complete daily opening/closing tasks, and receive payments.
