HCL Enables Network Services for a Leading US Based Telco

8/3/2019 HCL Enables Network Services for a Leading US Based Telco

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HCL enables Network Services for a

leading US based Telco

BACKGROUND

CHALLENGES / OBJECTIVES SNAPSHOT

Our client is a leading US Telco that works with 14 cable operators and

manages voice services. It is the third largest wireless

telecommunications network with more than 51 million subscribers

It faced challenges particularly in the areas of optimizing Order

turnaround time and increasing the quality of processed orders

Challenges in Wireline Enterprise Provisioning - No proper visibility

into status of orders across all stakeholders i.e. Sales/ Project

Managers/ Customer/ Operations, etc

Directory Listing: Turnaround time and Quality

Vertical: Telecom

Service Areas: Wireline Enterprise andWireless Network Provisioning, Wireline

Customer Porting (In & Out), Directory Listing

Technologies: Oracle based client

applications

Frameworks: Client Mainframes andSwitches


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RESULTS / BENEFITS

THE SOLUTION

In Wireline Enterprise Provisioning, HCL handled several processes including Quality Assurance, Order

Management, Terming, Provisioning, Access Service Request, LEC and FOC chasing, Access Delivery

Testing, and Bill Clear HCL also installed a new service for a consumer that currently had no local telephone service

Provided Port in established a new service for a consumer that currently has a local telephone number

Updated the directory services for new customers

MACD [Move Add Change Delete] - Makes the necessary changes after installation on the customers

[Sprints] request

Audit Customers directory listing DA / DL - Directory Assistance / Directory Listing - [All TELCOs for and on

behalf of Sprint ]

Port Out Where a customer can move out from another service provider with the same number

For the Wireline E process

Average quality score achieved was 99% against the target of 95%

Reduction in the error rate from 2% to less then 0.5%

Maintained 100% on time processing of orders on a daily basis

98% of orders are error free against the target of 85%

100% conversion on orders received versus orders keyed

Created a Daily Operations dashboard, communicating real-time process health

Developed automated Real-Time check on inventory status, giving status based on hourly orders received. This was delivered

to our client for global distribution

Directory Listing and Porting transactions handle 3 million transactions per annum for cable partners


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Hello, Im from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to

build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 80,000 of us bright sparks are busy

developing solutions for 500 customers in 31 countries across the world.

How can I help you?

www.hcltech.com

Documents

HCL Enables Network Services for a Leading US Based Telco