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EMPATHIC MODELING – A HANDS-ON WORKSHOP Dr Simone Stumpf Lecturer, Centre for HCI Design City University London – Centre for HCI Design cityuni_hci d

hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

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Page 1: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

EMPATHIC MODELING – A HANDS-ON WORKSHOP

Dr Simone StumpfLecturer, Centre for HCI Design

City University London – Centre for HCI Design

cityuni_hcid

Page 2: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

Overview

• Why is Inclusive Design important?• How to design to be inclusive?• How to educate the designer?• What is empathic modeling?

• Try it out!

• Round-table discussion

Page 3: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

Why is Inclusive Design important?

Page 4: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

Motivations

• Legal• Equality Act 2010• Disability Discrimination Act

1995

• Economic • Estimated market of €30bn

• Usability• Accessibility increases usability

for all

• Demographic• ~10% of population has

registered disability• Aging population

• Moral• Everyone has the right to enjoy

products and services

Page 5: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

How to design to be inclusive?

• Think about accessibility and inclusive design early in the project

• Involve users and experts from the start

• Make sure designers and developers understand the special needs

• Design and implement to be accessible

• Evaluate, evaluate, evaluate!

Page 6: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

How to educate the designer?

• Raising awareness• Building empathy with user

• Understanding needs• Personas adapted for inclusive design

• Providing solutions• Guidelines and Best Practices (e.g. WCAG)

Page 7: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

What is empathic modeling?

• A simulation of experience • Designer puts themselves in position of disabled

or impaired user using props and scenarios

• Great for awareness-raising and very quick-and-dirty evaluations of designs• Gets you thinking but doesn’t remove need for

user and expert involvement• Difficult to simulate some impairments/disabilities• Doesn’t take account of everyday experiences

and adaptation

Page 8: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

Hi-tech Examples

Third Age suit (Loughborough)

• Restrictors located on the hands, elbow, neck, torso and knees (reduced joint mobility)

• Gloves (reduced tactile feedback)

• Spectacles (reduced acuity, increase glare sensitivity, a reduction in the sensitivity to blue wavelengths)

Page 9: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

Lo-tech Examples

• Visual impairments• Safety glasses• Scarf/blindfolds

• Hearing impairments• Earplugs• White noise or other “noise”

on headphones• Decreased tactile sensitivity• Surgical gloves

• Reduced joint mobility and pain• Buttons taped to knuckles• Beads on soles of feet

Page 10: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

Try it out!

• Pair up - one of you will be a “guide” initially and the other person will wear the props. Later you will swap roles.

• The guide is responsible for the safety of the person wearing the props and to help you with putting on and taking off the props.

• The guide is also an observer and will be asked to describe what they noticed about the experience (it helps if the prop-wearer talks aloud).

• The prop-wearer should concentrate on challenges they faced with the task and their sensations and feelings.

Page 11: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

Stations

• There are two “stations” with props and tasks. You have 10 minutes for each station (includes putting on and putting away props, and swapping roles half-way through)

• Dexterity station: Arthritis of hand

• Visual station: Cataracts

Page 12: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

Think about the following as you are completing your tasks

• How are you affected? What do you find difficult? What is easy?

• How does it make you feel?

• What would make the tasks easier?

• Did you use adaptations to make it easier?

• How would the impairment affect the use of technology, e.g. using a mobile or using a computer (mouse, keyboard, display)?

Page 13: hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)

Group Discussion

• What happened during the tasks? Briefly reflect on and describe your experience.

• How did your experience differ between being an observer and being the prop-wearer?

• What would you take away from this experience?