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EMPATHIC MODELING – A HANDS-ON WORKSHOP
Dr Simone StumpfLecturer, Centre for HCI Design
City University London – Centre for HCI Design
cityuni_hcid
Overview
• Why is Inclusive Design important?• How to design to be inclusive?• How to educate the designer?• What is empathic modeling?
• Try it out!
• Round-table discussion
Why is Inclusive Design important?
Motivations
• Legal• Equality Act 2010• Disability Discrimination Act
1995
• Economic • Estimated market of €30bn
• Usability• Accessibility increases usability
for all
• Demographic• ~10% of population has
registered disability• Aging population
• Moral• Everyone has the right to enjoy
products and services
How to design to be inclusive?
• Think about accessibility and inclusive design early in the project
• Involve users and experts from the start
• Make sure designers and developers understand the special needs
• Design and implement to be accessible
• Evaluate, evaluate, evaluate!
How to educate the designer?
• Raising awareness• Building empathy with user
• Understanding needs• Personas adapted for inclusive design
• Providing solutions• Guidelines and Best Practices (e.g. WCAG)
What is empathic modeling?
• A simulation of experience • Designer puts themselves in position of disabled
or impaired user using props and scenarios
• Great for awareness-raising and very quick-and-dirty evaluations of designs• Gets you thinking but doesn’t remove need for
user and expert involvement• Difficult to simulate some impairments/disabilities• Doesn’t take account of everyday experiences
and adaptation
Hi-tech Examples
Third Age suit (Loughborough)
• Restrictors located on the hands, elbow, neck, torso and knees (reduced joint mobility)
• Gloves (reduced tactile feedback)
• Spectacles (reduced acuity, increase glare sensitivity, a reduction in the sensitivity to blue wavelengths)
Lo-tech Examples
• Visual impairments• Safety glasses• Scarf/blindfolds
• Hearing impairments• Earplugs• White noise or other “noise”
on headphones• Decreased tactile sensitivity• Surgical gloves
• Reduced joint mobility and pain• Buttons taped to knuckles• Beads on soles of feet
Try it out!
• Pair up - one of you will be a “guide” initially and the other person will wear the props. Later you will swap roles.
• The guide is responsible for the safety of the person wearing the props and to help you with putting on and taking off the props.
• The guide is also an observer and will be asked to describe what they noticed about the experience (it helps if the prop-wearer talks aloud).
• The prop-wearer should concentrate on challenges they faced with the task and their sensations and feelings.
Stations
• There are two “stations” with props and tasks. You have 10 minutes for each station (includes putting on and putting away props, and swapping roles half-way through)
• Dexterity station: Arthritis of hand
• Visual station: Cataracts
Think about the following as you are completing your tasks
• How are you affected? What do you find difficult? What is easy?
• How does it make you feel?
• What would make the tasks easier?
• Did you use adaptations to make it easier?
• How would the impairment affect the use of technology, e.g. using a mobile or using a computer (mouse, keyboard, display)?
Group Discussion
• What happened during the tasks? Briefly reflect on and describe your experience.
• How did your experience differ between being an observer and being the prop-wearer?
• What would you take away from this experience?