Human-computer interaction (HCI) is the study of interaction Human-computer interaction (HCI) is the study of interaction between people (between people (userusers) and s) and computercomputers. It is an s. It is an

interdisciplinary subject, relating interdisciplinary subject, relating computer sciencecomputer science with many with many other fields of study and research. Interaction between users other fields of study and research. Interaction between users

and computers occurs at the and computers occurs at the user interfaceuser interface (or simply (or simply interfaceinterface), which includes both ), which includes both hardwarehardware (i.e. (i.e. peripheralsperipherals and and

other hardware) and other hardware) and softwaresoftware (for example determining (for example determining which, and how, information is presented to the user on a which, and how, information is presented to the user on a

screen).screen).

A. ASPEK INTERDISIPLINERAesthetic, Antropology, Artificial Intelligence, Cognitive science, Design,Ergonomics, Human factors, Library and Information Sciences, Psychology, Social psychology dan Sociology

B. TUJUANA basic goal of HCI is to improve interaction between user and computers, by making computers more user-friendly and easier to use. More broadly, HCI is also concerned with

• methodologies and processes for designing interfaces • techniques for evaluating and comparing interfaces • developing new interfaces and interaction techniques • developing descriptive and predictive models and theories of interaction

A long term goal of HCI is to design computers that can be exploited to their fullest potential as instruments that enhance human creativity, liberate the human mind, and improve communication and cooperation between humans (see CSCW).

A user in computing context is one who uses a computer system. To use it, they have an account, and a user name, and peruse the user interface.

A computer is a device or machine for making calculations or controlling operations that are expressible in numerical or logical terms. Computers are made from components that perform simple well-defined functions. The complex interactions of these components endow computers with the ability to process information. If correctly configured (usually by programming) a computer can be made to represent some aspect of a problem or part of a system.

Usability is a term used to denote the ease with which people can employ a particular tool or other human-made object in order to achieve a particular goal. Usability can also refer to the methods of measuring usability and the study of the principles behind an object's perceived efficiency or elegance.

UsabilityUsability is the degree to which the design of a particular user is the degree to which the design of a particular user interface takes into account the human interface takes into account the human psychologypsychology and and physiologyphysiology of the users, and makes the process of using the of the users, and makes the process of using the system effective, efficient and satisfying.system effective, efficient and satisfying.

Kaitan dengan Kaitan dengan

a. a. mental modelmental model, ,

b. b. human action cyclehuman action cycle, ,

c. usability testingc. usability testing

A mental model is an explanation in someone's thought process for how something works in the real world. It is a kind of internal symbol or representation of external reality, hypothesised to play a major part in cognition.

The human action cycle is a psychological model which describes the steps humans take when they interact with computer systems The three stages of the human action cycle (goal formation, execution and evaluation). The model is divided into three stages of seven steps in total, and is (approximately) as follows: Goal formation stage

1. Goal formation. Execution stage

2. Translation of goals into a set of (unordered) tasks required to achieve the goal. 3. Sequencing the tasks to create the action sequence. 4. Executing the action sequence.

Evaluation stage5. Perceiving the results after having executed the action sequence. 6. Interpreting the actual outcomes based on the expected outcomes.

7. Comparing what happened with what the user wished to happen.

• Time on Task -- How long does it take people to complete basic tasks? (For example, find something to buy, create a new account, and order the item.)• Accuracy -- How many mistakes did people make? (And were they fatal or recoverable with the right information?) • Recall -- How much does the person remember afterwards? • Emotional Response -- How does the person feel about the tasks completed? (Confident? Stressed? Would the user recommend this system to a friend?)

Usability is a part of usefulness and is composed of:•Learnability •Efficiency of use •Memorability •Few and noncatastrophic errors •Subjective satisfaction

Usability includes considerations such as:•Who are the users, what do they know, and what can they learn? •What do users want or need to do? •What is the general background of the users? •What is the context in which the user is working? •What has to be left to the machine? What to the user?

Answers to these can be obtained by conducting user and task analysis at the start of the project and by user-focused requirements analysis, building user profiles, and usability testing.

Aesthetic, Antropology, Artificial Intelligence, Cognitive science, Design, Ergonomics, Human factors, Library and Information Sciences, Psychology, Social psychology dan Sociology

• Modern AI is concerned with producing useful machines to automate human tasks requiring intelligent behavior.

• Cognitive Science is the scientific study of the mind and brain and how they give rise to behavior.

• Ergonomics (or human factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and contribute to the design and evaluation of tasks, jobs, products, environments and systems in order to make them compatible with the needs, abilities and limitations of people (IEA, 2000).

• Human factors is an umbrella term for several areas of research that include human performance, technology, design, and human-computer interaction. It is a profession that focuses on how people interact with products, tools, procedures, & any processes likely to be encountered in the modern world.

• Psychology does not necessarily refer to the brain or nervous system and can be framed purely in terms of phenomenological or information processing theories of mind. Increasingly, though, an understanding of brain function is being included in psychological theory and practice, particularly in areas such as artificial intelligence, neuropsychology, and cognitive neuroscience.

• Social psychology is the study of the nature and causes of human social behavior, with an emphasis on how people think towards each other and how they relate to each other. As the mind is the axis around which social behavior pivots, social psychologists tend to study the relationship between mind(s) and social behaviors..

HCIHCI vs vs CHICHI. The acronym CHI (pronounced . The acronym CHI (pronounced kaikai), for ), for ccomputer-omputer-hhuman uman iinteraction, now refer to their field of study as HCI (pronounced as an nteraction, now refer to their field of study as HCI (pronounced as an initialisminitialism), which perhaps rose in popularity partly because of the ), which perhaps rose in popularity partly because of the notion that the human, and the human's needs and time, should be notion that the human, and the human's needs and time, should be considered first, and are more important than the machine's. The field considered first, and are more important than the machine's. The field of of human-centered computinghuman-centered computing has emerged as an even more has emerged as an even more pronounced focus on understanding human beings as actors within pronounced focus on understanding human beings as actors within socio-technical systems. socio-technical systems.

UsabilityUsability vs vs UsefulnessUsefulness. Design methodologies in HCI aim to create . Design methodologies in HCI aim to create user interfacesuser interfaces that are usable, i.e. that can be operated with ease that are usable, i.e. that can be operated with ease and efficiency. However, an even more basic requirement is that the and efficiency. However, an even more basic requirement is that the user interfaceuser interface be be usefuluseful, i.e. that it allow the user to complete relevant , i.e. that it allow the user to complete relevant tasks. tasks.

IntuitiveIntuitive and and NaturalNatural. Software products are often touted by . Software products are often touted by marketeers as being "intuitive" and "natural" to use, often simply marketeers as being "intuitive" and "natural" to use, often simply because they have a because they have a graphical user interfacegraphical user interface. .

Data DensityData Density and and Information AbsorptionInformation Absorption. The rapid growth in the . The rapid growth in the density of computer screen real estate has created an opportunity to density of computer screen real estate has created an opportunity to accelerate "information absorption" to much higher levels. Interfaces accelerate "information absorption" to much higher levels. Interfaces such as virtual reality will give further growth the potential density of such as virtual reality will give further growth the potential density of information presentedinformation presented. .

USER INTERFACEUSER INTERFACE The user interface is the aggregate of means by which people The user interface is the aggregate of means by which people

((the usersthe users) ) interactinteract with a particular with a particular machinemachine, , devicedevice, , computer programcomputer program or other complex or other complex tooltool ( (the the systemsystem). The user ). The user interface provides means of:interface provides means of:

A. A. InputInput, allowing the users to control the system , allowing the users to control the system B B OutputOutput, allowing the system to inform the users (also referred , allowing the system to inform the users (also referred

to as to as feedbackfeedback) )

The term The term computer supported cooperative workcomputer supported cooperative work (CSCW) "how (CSCW) "how collaborative activities and their coordination can be supported by collaborative activities and their coordination can be supported by means of means of computer systemscomputer systems." ."

GGroupwareroupware are synonyms. are synonyms. EllisEllis (1993) defines groupware as (1993) defines groupware as "computer-based systems that support groups of people engaged in "computer-based systems that support groups of people engaged in a common task (or goal) and that provide an interface to a shared a common task (or goal) and that provide an interface to a shared environment." On the other hand, different authors claim that while environment." On the other hand, different authors claim that while groupware refers to real computer-based systems, CSCW focuses groupware refers to real computer-based systems, CSCW focuses on the study of tools and techniques of groupware on the study of tools and techniques of groupware as well asas well as their their psychological, social, and organizational effects. psychological, social, and organizational effects.

CSCW Support different time and place. == A lot of confusion in the CSCW Support different time and place. == A lot of confusion in the field of CSCW raises from the different interpretations of the terms field of CSCW raises from the different interpretations of the terms collaborationcollaboration and and cooperationcooperation. .

The concept of cooperation is often used in relation to the concepts The concept of cooperation is often used in relation to the concepts of of coordinationcoordination and and communicationcommunication. .

Examples : Examples : VideoconferencingVideoconferencing, Messaging (, Messaging (Instant messagingInstant messaging, , EmailEmail) )

Untuk mewujudkan konsepsi komputer sebagai pengolah data Untuk mewujudkan konsepsi komputer sebagai pengolah data untuk menghasilkan suatu informasi, maka diperlukan untuk menghasilkan suatu informasi, maka diperlukan sistem sistem komputerkomputer (computer system) yang elemennya terdiri dari (computer system) yang elemennya terdiri dari hardwarehardware, , softwaresoftware dan dan brainwarebrainware. Ketiga elemen sistem komputer tersebut . Ketiga elemen sistem komputer tersebut harus saling berhubungan dan membentuk kesatuan. Hardware harus saling berhubungan dan membentuk kesatuan. Hardware tidak akan berfungsi apabila tanpa software, demikian juga tidak akan berfungsi apabila tanpa software, demikian juga sebaliknya. Dan keduanya tiada bermanfaat apabila tidak ada sebaliknya. Dan keduanya tiada bermanfaat apabila tidak ada manusia (brainware) yang mengoperasikan dan mengendalikannya. manusia (brainware) yang mengoperasikan dan mengendalikannya.

A. HardwareA. Hardware atau atau Perangkat KerasPerangkat Keras: peralatan yang secara : peralatan yang secara fisik terlihat dan bisa djamah. fisik terlihat dan bisa djamah.

B. SoftwareB. Software atau atau Perangkat LunakPerangkat Lunak: program yang berisi : program yang berisi instruksi/perintah untuk melakukan pengolahan data. instruksi/perintah untuk melakukan pengolahan data.

C. BrainwareC. Brainware: manusia yang mengoperasikan dan : manusia yang mengoperasikan dan mengendalikan sistem komputermengendalikan sistem komputer