hCare access on an iPad

hCare access is the remote access to PGH. The steps for installing vary from the Mac somewhat. This will guide you.

Installation

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Select the “App Store” icon indicated in the red box.

From the Homepage of the iPad select the “Settings” icon indicated in the red box.

Go to “General” tab, then to “About” tab, indicated in the red box.

From “About” check the “Version” tab to confirm your iOS (iPad Operating System) is 4.2.1 or higher. If the version is lower you need to connect to iTunes and upgrade your iPad’s operating system.

To continue, return to the Homepage.

hCare access on an iPad

In the iTunes App Store, got to Search, type “Citrix Receiver for iPad”, click Enter. This application can also be downloaded in iTunes on your computer and then synched to your iPad. The Citrix Receiver for iPad will open, click

“FREE” under the icon (red box).

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From the list of iPad Apps, select Citrix Receiver for iPad as indicated in the red box.

Click the green button “INSTALL APP” to install the application on your device as indicated in the red box.

hCare access on an iPad

A box will appear requesting your iTunes Password. Type it in and select OK. This would be the credentials you used when you first

setup your Apple iTunes account.

Notice that the Citrix application’s icon will now appear on your Homepage, you do not need to open this icon. Click the “Safari” icon to bring up a browser window.

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Type in the URL below and click Enter. https://eastflorida.ns.medcity.net, the hCare access page inside the red box above will open. You can bookmark the link using the icon circled in red.

Using the keyboard, enter your “3-4 ID and Network or Meditech Password” then click “Log On” in the large red box above.

If you are using a temporary password you will be prompted to change it. It must have a minimum of 7 characters, 1 capital letter, 1 small letter and 1 number, cannot be your name. You can read the next page then click enter to pass. You will be taken to the Authentication page to setup your Security Questions if you have not already done so.

hCare access on an iPad

Here is the Authentication page to setup your 4 different Security Questions.

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You are now connecting through the Citrix environment, it takes a few seconds to load.

Assuming you have logged on to the hCare access before on a previous machine and completed enrollment you will presented two of your questions so the system can authenticate you. Once answered, click YES button at bottom (red box) so the system will identify you next time and not present questions. Then click “Continue”.

You will be taken to the screen above the first time you login with the iPad, select “Already Installed” (red box). This is the

only time you should see this message. You will then be directed to the page shown below. Select “Open in Citrix” (red box).

hCare access on an iPad

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The windows desktop will then load along with your Personal Settings.

The system will ask you to “Please wait…” while the Citrix Receiver launches the virtual desktop (VDI - hCare access).

Click in this black box to access your

keyboard

When your work is finished select “Start” from the Taskbar and “Logoff” to end your session as indicated in red box above.

hCare access on an iPad

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To ensure success at your next login you can turn off running applications. To do so, double click the home button. The application icons that are running will appear at the bottom of the screen, touch and hold the Safari icon until it begins to “wiggle”.

Notice in the upper left hand corner a red dash appears. Click the “Red Dash” at the upper left-hand corner on each icon to turn off the running application for both the Citrix Receiver and Safari.

The icons will close. This ensures no applications are running in memory.

Your desktop will look the same accept for the new Citrix receiver icon.

When you print, you will see the Citrix Universal Printer object as a printing option. This printer is automatically mapped in all hCare Access sessions. The Citrix Universal Printer prints to your default printer. If the default printer is already mapped and you would like to print to a different printer, you should change your default printer on your local desktop to the desired printer and print from the Citrix Universal Printer. This will allow you to change the printer without having to re-launch a session to map to a new default printer. The screen shot (red box) shows the Citrix Universal Printer highlighted in the hCare Access Print dialog box.

If you have questions or need assistance installing hCare Access in your office or home please contact the Physician Help Desk - 888-561-6599

The helpdesk is available to log into your computer and assist if needed or simply walk you through the process and get you installed and logged in.

Good Luck

Printing continued

Printing