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HCAHPS Is Not Just Your “Job”…
Rich Bluni, RN
Studer Group International Speaker Author of :Inspired Nurse
Job vs. Work…
Michelangelo did a nice “job”?
It was one of his greatest “works”!!
You Must Reach If You Hope To Teach…
You are NOT Who You Were.
Stories Connect to Our Work.
Inspired Staff = Profitability
Play to Passion as Equally as Intellect.
Meaningful Beats Tactical Every time.
The Job of HCAHPS…
Understand Medications/Discharge
Responsiveness of Staff
Manage Pain
Quiet/Clean
Nurses
Physicians
Overall/Would you Recommend?
Understand Medications/Discharge
Decreased Anxiety = Increased Peace
Responsiveness of Staff
Presence
Manage Pain
Kindness. You Care. Humane.
Quiet/Clean
Place of Healing. I am Safe. Wellness.
Nurses
My Comforter and Advocate
Physicians
My “Rock” and Healer
Overall/Would You Recommend?
My Sanctuary
People Will Remember…
EJ’s Strawberry Shake…
Connect People to their “Strawberry Shake” Moment…it had to do with communicating, making a difference, presence, safety, teaching, listening, advocating, healing, creating peace out of chaos…
Connect People to their “Strawberry Shake” Moment…
Thank You For ALL That You Do…