Hawthorn Leisure Maintenance & Service

Guide toMaintenance & Service

Information regarding what we look after and what you are responsible for

hawthornleisure.com

1 INTRODUCTION1.1 Taking care of your obligations 1.2 Public safety

2 GUIDE TO STATUTORY COMPLIANCE TESTING2.1 Testing and Compliance

3 GUIDE TO REPAIRS AND MAINTENANCE

4 NOTES AND USEFUL NUMBERS

hawthornleisure.com

Contents

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1 INTRODUCTION

1.1: TAKING CARE OF YOUR OBLIGATIONSHawthorn Leisure’s Maintenance and Service Plan will help in taking care of most of your compliance andstatutory obligations, for one simple fee, depending on the size of your pub.

The following pages of this guide will highlight those areas that are covered by Hawthorn Leisure. For details of how much it costs, see our Guide to Charges.

1.2: PUBLIC SAFETYHealth and Safety is always the Partner’s responsibility. You should notify Hawthorn Leisure of any repairs thatwe are required to make under the terms of your Agreement and take steps to minimise risk by using hazardtape, warning cones, signs etc.

hawthornleisure.com2

2 GUIDE TO STATUTORY COMPLIANCE TESTING

2.1: TESTING AND COMPLIANCEParticular attention should be paid to these trade critical or legally required items.

Hathorn Leisure offers help with Health & Safety Compliance Testing which is designed specifically to ensurethat you are fully supported in the wide range of Health & Safety compliance issues relevant to your occupation and running of a licensed business. Services within the scheme include annual testing of gas, fixed wiring, emergency lighting, fire alarm installations and lifting equipment.

Cellar Cooler

Duct Cleaning

Gas Boiler

Gas Equipment, Safety

Gas Fires

Gas Installation

Electric, Hardwiring (PIR)

Fire Alarm and Emergency Lighting

Fire Risk Assessment

Lifts and Hoists

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TESTING AND COMPLIANCE

HAWTHORNLEISURE

PARTNER


3 GUIDE TO REPAIRS AND MAINTENANCE

In the event of an inconsistency or dispute, our Agreement with you will take precedent.

1: The cost of fittings will be recharged to your Trade Account. 2: Additional cost to your Maintenance and Service Plan.3: 10% Excess applies to all costs for works over £500

Air ConditioningRepair, replace, service

AsbestosAsbestos survey and management Asbestos removal or encapsulation

BalconiesExternal flooring/decking/ballustrade Internal flooring/balustrade

Bar Counters and Back Fitments in Serveries

Beam and Stanchion CasingsDecorative Structural

Blinds (Internal and External) and Fixed Shutters

Boundary WallsDecorative garden wallsExternal boundary walls of masonry/solid construction

Bowling Greens, Pavilions, Petanque and all Garden Games areas

Built-in Cupboards and Wardrobes

Burglar Alarm Systems

Car ParksFences (See Fences & Gates)Lighting (See Lighting) maintenance and repairsLighting (testing and repairs of hard wiring)Pot hole repairs and all Health & SafetyLarge car park repairs – the first £500 is recharged to Partner

CeilingsRepair, decoration or renewal

Cellar AccessCellar curtainsCellar flaps - replaceCellar flaps, adjust, ease, repairCellar flaps, internal locks and securityCellar skids - repairCellar skids - replacementCrash Mats, Blocks and other Delivery Equipment Provision of safety ropes in trade/servery area

Cellar CoolingGeneral maintenance, e.g.: filter clean of debris and growth Install, replaceService

Cellar Sump Pumps and PitsRepair, replace, clean

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3 GUIDE TO REPAIRS AND MAINTENANCE continued...


Central Heating (Excess charge applies)Boiler, replaceBoiler, service, repairCirculating pumps, motorised valvesHeader Tanks, maintenance, replacementHot water pipework, hot water cylinder, immersion heatersRadiators, pipework, time clock controls, TRVs - RepairRadiators, pipework, time clock controls, TRVs - Replace with major heating installation

Children’s Play Equipment

Chimneys and Flues (not Kitchen Extraction)ChimneysClean, annually for non-thatched properties Clean, twice yearly for thatched properties Structural repair or Liner installationFluesFans: install Fans: maintain Linings

Cylinders (all gas types)Storage and securing

Cold Water PlumbingBetterment, repair, replace pipework

Cold Water SupplySupply, after 1st stopcockMeter, boundary to 1st stopcockMains supply to meter/boundary – Water Board is responsible

Damp Proof WorksDecorative finishesInjection and associated re-plastering

Ditches and DykesCleaning and maintenance

DoorsExternal - replaceExternal, repairExternal, easing, adjustment, locks and door furniture Internal, repair or replace (including locks and door furniture)

Door Bells

DrainsClean/clear, unblock jetting, scale removal, CCTV - If a collapse is identified after a cctvsurvey, Hawthorn Leisure will pay for the cost of survey.CollapsedManhole CoversInternal repairs above ground level

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Electrics (internal and external)Annual Portable Appliance Testing (PAT)Hardwire repairsPeriodic inspection, testing and remedial works to gain certificationUpgrades to allow operation of new equipment (e.g.: extra phasing/meters) Wallmounted fittings including lights, sockets and switches - replace and repair

Electric Water Heating Appliances

Emergency Lighting (See Fire Procedures)

Extraction Systems (Kitchen Ventilation)Cleaning, ducts - We will provide one scheduled clean per year which will also include cutting any additional cleaning hatches required.Cleaning and maintenance, rest of the system (not ducts)Regular cleaning and maintenance, filtersRepair, replace including parts and filtersSupply and maintenance of associated equipment (solenoid, interlocks, fresh air supply)Upgrade of equipment to comply with legislation

FansIncluding fixed extractor fans, kitchen fans, free standing fans (See also Extraction System)

Fences and GatesExternal fences and gates, repair and replaceInternal fences and gates, (e.g.: enclosing play area or smoking area) repair or replace

Fire Backs (brick only)

Fire Prevention and DetectionFire PrecautionsExisting (including wiring), test and maintain – two surveys per year which will include remedial works to gain certificationReactive repairs in between testing or identified when testedWeekly and monthly testingFire AlarmExisting (including wiring), test and maintain – two surveys per year which will include remedial works to gain certificationReactive repairs in between testing or identified when testingWeekly and monthly testingFire EscapeRepairMaintenance and cleaningFire Extinguishers and Fire Fighting Equipment (including testing)Fire Officer / FRA requirementsSurveyRemedial works - essential structural and system repairsUpgrade internal fire door

Flood DefencesNot fixed (moveable)

FloorboardsFloorboard Sheet Boarding Repair, resurface, replace Structural Joists

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Floor Coverings (repair and maintenance)Carpets, rugs, lino, pvc composition tiles and joint less flooring, altro, cork treads, risers and flooring Ferrado nosing’s to staircases, woodblock or parquet flooring.Preparation/latex screedings to receive coverings

FuelOil or LPG tank cages and chains (part of Partner’s contract with supplier)

Gas Fires (built in)Annual safety test (this is a statutory compliance) Replace

Gas ServicesMeter to appliance: not including flexible hose Supply up to meter : (contract service provider) Upgrade of meters

Glazing (including secondary glazing)Roof Lights, Sky Lights and all glazed openings

Grease GuzzlersInstall and replace Maintenance/enzyme renewal

Grease TrapsInstall, replaceMaintenance, cleaning, emptying

Guttering, Rainwater Downpipe, Rainwater Good's and Gulley'sKeep clear Repair, replace

InsulationWalls, roofs, water pipes

Interior Finishes and Fixtures and FittingsIncluding floor covering and tiles, quarry tiles, skirting boards, wall tiles, supply of tiles,fixing of tiles, decorations and preparation of all ceilings, walls, woodwork and pipework

Interior RepairsTo ceilings, plaster, doors, architraves, door furniture, door closers

LandscapingGeneral upkeep maintenance, including maintaining hedges, trees, climbers and creep-ers, planters, watering systems etc.Patios, pathways, Decking, Block Paving etc.PondsRemedial tree surgery and tree removal for safety reasons

Lifts, Hoists and Loading PlatformsBarrel Hoist (mobile)Install (fixed)Maintenance, service, testing (Fixed)

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LightingEmergency Lighting (See Fire Precautions)External Corporate LightingBulbs, tubes, startersFittingsWiring toExternal Non-Corporate LightingBulbs, tubes, startersFittingsWiring toInternal LightingBulbs, tubes, startersFittingsWiring to

Macerators

Oil Storage TanksFuel pipeline to entry into building

OutbuildingsNon-structural Sheds - structuralUpgrades

Pest ControlRodent controlStructural repair due to woodworm

RoofsCoveringsFlashing i.e. valley gutters (not including keeping clear) On-going maintenance (cleaning, clearing)Supporting structure

Sanitary Fittings (Sinks, Basins, WC Suites, Urinals etc.)Including maintenance and supplies

SeatingFixed and loose

SewageCesspool/Septic TankEmptyRepairReplaceSewer Pump StationEmptyInstallService, repair, replacement of parts

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SignageExternal SignsCleaning of signs and maintenanceLetters, where part of Hawthorn Leisure corporate signage scheme Pictorial sign and post, repair or replaceInternal SignsIncluding illuminated signs

Solid Fuel StovesIncluding Wood Burners

Stillage's and Stillage Racking (can be supplied by Hawthorn Leisure Cellar Services)MaintenanceReplacement

StairsFloorboards, balustrade, bannisters – maintenance and repair Structural/replace

TilingWall and floor

WallsPlasterboard (repairs and replacement)

Water Control DevicesE.g.: cistermisers, etc.

WindowsFrames, repairGlazing, sash cords and weights and furniture including locks ReplacementWire guards to Windows, Lantern, Lights, including snow guards

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PHONE NUMBER

CONTACT NAME

3 NOTES AND USEFUL NUMBERS

Use these pages to keep a note of local suppliers and people who can help with any maintenance and service problems.

hawthornleisure.com

Hawthorn Leisure Limited

Westbury OfficeAngel Mill

Edward StreetWestburyWiltshireBA13 3DR

General Enquiries

01373 828 [email protected]

Documents

Hawthorn Leisure Maintenance & Service