HaspReadme.txt

8/14/2019 HaspReadme.txt

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SECURITY KEY TROUBLESHOOTING

You can try to run COMPRESS after doing each step - some orall steps may be required in order to establish a key connection.If after completing all steps you're still unable to connect pleasecall the Codeware technical support number at the end of this file.Before you call please and try working through all steps that apply toyour situation so that Codeware staff may provide better qualitysupport for you and all of its customers. Thank you.

COMPRESS is installed using one of the following configurations:

Key Client (Red LPT or USB Key on Network)Rental (Blue LPT or Black USB Key)Key Server (Red LPT or USB Key)Single (White LPT or Green or Purple USB Key)Shared Client (Red Key)

The following guide has been laid out by installation configuration as listed above.The red network key configurations have been grouped together to avoid duplication.

Instructions for the Key Client, Key Server & Shared Client (Red Key) configurations:

1) Check your network connection first. A faulty network card, cable or incorrectly

installed network (TCP/IP) drivers will cause security key problems.

2) Make sure the key is plugged in properly to the line port (Printer Port)on the

back of the server machine.

3) Double check that the latest version of NetHASP license manager is up and running onthe server machine and that there are licenses available. The NetHASP Mo

nitor utility canbe used to check license activity and can be installed from the Codewar

e CD under the"Hardware Key Utilities" menu item.Occasionally the license manager may need to be restarted due to a COMP

RESS crash.When COMPRESS crashes a license may not be properly freed and it will ap

pear that onlyone user (or more if multiple crashes have occurred) is not able to run

COMPRESS -

COMPRESS may give the error message that brought you here to this "HaspReadme.txt" file.

4) If steps 1) through 3) did not fix the problem it will be neccessary toverify that the NetHASP drivers are properly installed. On the server machine go to the Windows Start menu,

then to Programs, then to Codeware folder, then to Compress folder and run the Key Manager.


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The advanced tab of Key Manager displays key status. Check to see if there is atleast one license

available for the program you are trying to run. If the Key Manager doesnot opens completely,

it will display a message stating the reason why it cannot access the key.

If the Key Manager displays correct Key status, run the Key Manager fromclient workstation.

If it cannot access the key, it will display a message stating the reason.

After following steps 1) through 4) the Key Manager should indicate the reason why it cannot connect the key.The reason may be absence of driver on server, License Manager not running on server, Invalid Key ID or notenough available licenses, etc. Try to correct the appropriate situation and call Codeware, if necessary.

Instructions for the Rental (Blue LPT or Black USB Key) configuration:


back of the machine or a USB slot on the computer.

2) If step 1) did not fix the problem, go to the Windows Start menu, thento Programs, then to Codeware

folder, then to Compress folder and run the Key Manager.

The advanced tab of Key Manager displays key status. In the Maximum Version Date box, check to see

if the license has not expired for the program you are trying to run. Ifthe Key Manager does not opens

completely, it will display a message stating the reason why it cannot access the key.

After following steps 1) and 2) Key Manager should indicate the reason why it cannot connect the key.The reason may be absence of driver on your computer, Invalid Key ID, expired licenses, etc. Try to correct theappropriate situation and call Codeware, if necessary.

Instructions for the Single (White LPT or Green or Purple USB Key) configuration:


back of the machine or a USB slot on the computer.

2) If step 1) did not fix the problem, go to the Windows Start menu, then t


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o Programs, then to Codewarefolder, then to Compress folder and run the Key Manager.

The advanced tab of Key Manager displays key status. In the Validity Hours box, check to see

if the program you are trying to run is enabled. If the Key Manager doesnot opens completely,

it will display a message stating the reason why it cannot access the key.

After following steps 1) and 2) Key Manager should indicate the reason why it cannot connect the key.The reason may be absence of driver on your computer, Invalid Key ID, program disabled etc. Try to correct theappropriate situation and call Codeware, if necessary.

Codeware Customer Support Phone (Houston Texas, USA): (713) 781-6636

Documents

HaspReadme.txt