HARRY W. SMITH16 WINDING WAY

GIBBSBORO, NJ 08026856-524-0595 HSMITH@WINDOWSIITECH.COM

OBJECTIVETo utilize and expand current experience in networking technologies and work with an organization that keeps me challenged and involved.

Skills

1974 to 1978: Adobe Photoshop, GIMP, MS Office Suite, QuickBooks Printer, Desktop and Server Hardware troubleshooting and repair.Windows 8, 7, Vista/XP, Windows Server 2000, 2003, 2008, DNS, DHCP, TCPIP, Active Directory, Group Policy, RRAS, VPN, DFS, NFS, PKI, CA. IIS, FTP, TFTP, VERITAS, Exchange Server, CA ARCserveCisco Router and Switches: VPN, CDP, VTP Server and Client, NAT, EIRGP, IRGP, RIP, OSPFHTML, WordPress website development, Video editingWebsites designed, created and maintained:http://www.windowsittech.comhttp://www.connect-max.comhttp:tafconstruction.net

EDUCATION

1974 to 1978: Sun Valley High School, Pancoast Avenue, Aston, PA.

1992 to 1993: The Pennsylvania Institute of Technology, Manchester Avenue, Media, PA.( Computer Basics)

1994 to 1995 Real World Institute Of Technology, Glen Mills, PA ( Netware Training)

1994 to 1995:: PTS King of Prussia ( Windows NT)

2002 to 2003: Camden County Community College, Cherry Hill, NJ ( MCSE Windows 200, MCITP, CCNA)

EXPERIENCE

T r i c o L i f t

August 2014 to Present

Senior It Specialist: Working as LAN Administrator for Trico Lift, my duties are Tier I, 2, 3, and 4 support, Active Directory and Exchange Administration, Cisco VOIP Admin, Mobile Phone Support / Air Watch Admin, Help Desk ticketing and Resolution/ Escalation , Application Documentation. New Hire Setups, Desktop /Laptop imaging, New Hire training, Termination documentation, VSphere Admin, Spiceworks Administration and Development, Axiom Admin, and Backup Administrator

My first few days at Trico Lift I discovered that backups hadn’t been successful for over 6 months, I suggested an inexpensive iSCSi solution and offsite storage. During the next few months I worked with ARCserve support to correct failing migration jobs to Amazon. I gave the help Desk Portal a face lift and included a how to document section, training videos, a cell phone exchange page, and a customer feedback page. I implemented a Network monitoring tool that gave our department information on end of life server equipment. I used that information to design and implement replacement domain controllers in the 5 branch offices.

N T T D a t a , I n c .

January 2013 to August 2014

Senior Consultant, Technology Services: Working as LAN Administrator for Forethought Financial Group, my duties are Tier I, 2, and 3 support, Active Directory and Exchange Administration, Laserfiche’ Admin, Live Communicator Admin, Thinking Phones VOIP Admin, MAC Support, iPad, iPhone support, Mobile App Support, Help Desk ticketing and resolution/ Escalation , Application Documentation. My duties included New Hire Setups, Desktop /Laptop imaging, New Hire training, and Termination documentation.

I was awarded a performance bonus in my first quarter for working through and resolving phone quality issues with the VOIP Vendor Thinking Phones.

C o n n e x i o n S y s t e m s a n d E n g i n e e r i n g

January 2012 to December 2012

Working at Lockheed Martin help desk, my duties are Tier 2 help desk support and refresh technician. We are supporting over 10, 000 users and deploying new desktops and laptops with Windows 7 to over 6,000 users. The tools I use daily are Remedy, SMS, USMT, Lansweeper, and Dameware.

H a r a n C o n s t r u c t i o n , L L C , S i c k l e r v i l l e , N J

March 2003 to January 2011

Worked as the IT Manager where I was in charge of the network, printers, internet connection, maintaining the firewall and router, deployment of desktops and laptops to the office and field personnel. Supported the Construction Office suite as well as Outlook and Exchange Server. Supported Windows Server 2003 and 2008 also supported office 2010.

I n f o S y s t e m s W i l m i n g t o n , D E

March 1999 to March 2003

Worked in the staffing division on varies projects:

Project at Chart One. Customer support of a Windows NT, Windows 98, and Windows 2000 network, I am currently Managing the helpdesk and all of it’d functions. We support 270 hospital sites. My duties include building and configuring Servers and workstations. Software support of Chart One’s Medical Record Scanning systems. Deployment and scheduling Vendors for onsite support as well as phone support. Maintaining of Server Backups at the Marlton office.

Project at MBNA. Customer support of a Windows NT network, I supported approx. 350 users where my duties included deployment of PC, Laptop, and printers. Re-imaging PC and Laptops. User support for printing and file shares. Process paper

work for user access to certain network resources.

Project at AIG Wilmington. Served as 2nd. Level support for the Employee Benefits Department. Assigned to the stabilization of the LuminX application and to the Server which houses the application. Key role at AIG included desktop configuration and server maintenance, database administration, and desktop deployment in a Windows NT environment. Support for network connectivity and print sharing for approximately 900 users.

Project at JSPI Malvern. Novell Administration of a Global Network. GroupWise Administration and desktop deployment to several regional offices. Lead of the Zen works rollout and Windows NT workstation. Administrator of Raptor fire wall and development of a NetWare 5 rollout.

C P L K i n g o f P r u s s i a , P A

March 1997 to March 1999

Network Engineer.

Project Leader on several LAN/WAN Integration Project (Hubs, Routers, Switches, Lan-Plex, and Fiber Connection.) Worked on Compaq Servers and HP Net Servers, Installs, NetWare 3.12 to 4.11, and Windows NT Administration. Working currently towards MSCE Windows NT. Installed several NT and NetWare Servers. Completed Hardware upgrade and Desktop Integration of 425 PC’s at Wyeth Labs in Cherry Hill and Wyeth in West Chester. Worked on Compaq, HP, Gateway, Dell, and IBM PC’s and Servers. Compaq, HP, Gateway, Dell, and IBM Laptops. Mac’s, Tape Backup Systems, POS. Hardware, Modems, DIGI Boards, HP, Lexmark and other Network Printers. Network Hardware including Ethernet Adapters, Token Ring, Hubs, Switches, Fiber Connections, Array Controllers, and Print Servers. Expertise in the following Software: Novell NetWare 3.1X, 4.1X, Intranet ware, GroupWise, Microsoft Windows 3.X, Windows 95, NT Workstation, NT Server, OS/2, MAC OS, LANtastic, Lotus Notes, Exchange Server, Outlook, POS. Software, Open Systems, Word Perfect Suite, and Microsoft Office all Versions. Started in the Service Department and was promoted to the Advanced Technologies Group within 9 months.

T S S V a l l e y F o r g e , P A

January 1997 to March 1997

CSR.

Working as a CE in the break fix arena working on Laser Printers, IBM equipment ( Printers, PC’s & Laptops), Packard Bell, Sears, Best Buy, Gateway 2000, and HP Printers. A+ Certified in DOS, Windows, and Hardware. Familiar with OS/2 Warp and MAC OS.

T h e P C D o c t o r U n l i m i t e d , I n c . A s t o n , P A .

September 1994 to January 1997

President.

Authorized Compaq Service Engineer working for Decision One. Service and Support Windows 95, LANtastic, Novell, Windows NT System Integrator. Specializing in hardware trouble shooting and in LAN Topologies and design. Manufacture our own line of Personal Computer. POS Hardware and Software.