HARRIET K. PILA 321 Gordon Ave408-254-4515 hkpila@pacbell.net San Jose, California 95127 408-569-6074 San Jose, California 95127

CAREER EXPERIENCE:NetApp Inc. 2014 - Current Organization Effectiveness Internal Business Consultant For Finance, Operations, IT, Legal and Cloud Business. OD leader for large-scale Finance and Operation transformation including standing up new organizations and re-organization of existing functions. Work directly with Executive VPs on business strategy, alignment, and future state success of NetApp business. Other responsibilities include design, development and facilitation of key Business Planning sessions, Senior Leaders Meeting, Culture Program, Employee Listening Survey and Engagement. Develop Executive leadership by coaching on the importance of people/talent, process, governance, structure, risks and issues and continuous people development.

Critical success factors include strong executive and business leader partnership and collaboration with Global HR Business Partners, Communication Leaders and Centers of Excellence to design, develop and deliver leadership and other organization development solutions.

Cisco Systems 2008- 2014Customer Partner Experience - Change Management Lead: Senior Manager responsible for all change management/OD strategies/activities for all new initiatives, process and RTB improvements for a global operations organization. Manage change, communications and training teams while demonstrating success by utilizing ROI metrics.Accomplishments: Leader of CPE Best Place to Work Global team, Change Management Networks, and Global Change Teams Established and implemented an End-to-End training strategy and plan for a newly created organization of 900 +

employees Reduced 101 job family titles to 12 in the global organization within 3 months Realigned 856 job titles globally to map to currently defined job families within 3 months Created global skills assessment tool, the process and implementation strategy for Right Touch Operating Model

(RTOM) realigning roles and responsibilities for regional operations and Global Service Delivery. Worked with Global team to launch Stretch Assignment Market Place (SAM), tool for career mobility Created, designed, developed and implemented change, communication and training strategy for CPE with zero

dollar budget. Designed, developed, implemented and analyzed various surveys and presented decision making data to cross-

functional senior leaders

GTMSS Change Management Lead - Responsible for managing all Change Management, Training and Communication teams working on all new initiatives and RTB changes within Global Go-To-Market Shared Services (GTMSS). Accomplishments: Provided all the Change Management and OD deliverables and business readiness planning and implementation for

the Shared Service Initiative. Established a 4 tiered CM network throughout GTMSS. Conducted numerous workshops on “Understanding

Transformation” within all the GEOs and on the Senior Leadership level. Served as the business lead for workforce planning and development for the Shared Service Initiative. Presented at

steering committee and senior leadership meetings. Responsible for the successful transformation of World Wide Customer Operations to GTMSS.

Loaned out to EOFL - provided the change, training and communication activities for an NDA pilot between Field Sales and GTMSS in all three GEOs (both of these initiatives were part of a corporate transformation project).

Designed, developed, implemented and evaluated STAR (Sales Transaction Acceleration Representatives) training and a new process for a new program to provide extra time back to the sales team to sell by taking away transactional work.

Change/OD Lead-Lift and Shift portion of the Pareto Transaction Track - World Wide Customer Operations. Responsible for integrating two global organizations into one (WWCO). Responsible for all change engagement activities, sponsorship alignment, stakeholder mapping, written communications, strategy, planning and working collaboratively with senior leadership within both organizations. (Cisco Services and Customer Operations)(Product and Service operations at Cisco)(Under NDA)Change Management Contract Consultant for TechProse at Cisco Systems. - Project CaliforniaResponsible for all change management planning and program management associated with a new product/service launch of Unified Computing Services. Provided OD leadership for the entire team while focused on quoting, ordering and contract management processes and policies including corporate and global engagement. (NDA project at Cisco as Cisco moved into the Server Business).

Applied Materials, INC 2000- 2008 Senior Manager Global Human Resources – Applied Materials, Inc. Santa Clara, CaliforniaBusiness Transformation Organization Readiness Lead: Responsible for all global communications, training, change management and transition for a global business transformation program of a fortune 500 company. Lead a global team of change agents, trainers and communication experts, responsible for all project communications including senior briefings, front-end analysis, strategic planning, implementation, evaluation, maintaining a web-site, metrics and activities related to all change management efforts regarding business transformation. Project and process lead for all Global HR transformation processes and metrics for the Global HR Transformation Project.

Senior Manager Global HR Business: Responsible for a 600 employee group acquisition and integration into Applied Materials. Responsible for 90 day integration plan and performance management process as well as other HR assigned business partner responsibilities. Senior Manager: Global Human Resources Institute- : Established and responsible for all strategic, long term and daily operations of an Assimilation and Development Learning Center for Global Human Resources. Conducted ongoing assessments, designed, developed, implemented, and evaluated all learning and development opportunities for Global Human Resources. Conducted organizational needs assessments annually to identify key skills and competencies needed to drive business strategy from an HR perspective. Developed an overall learning & development strategy to enhance Human Resource learning, development and performance. Designed and conducted assessments for other business groups and provided data analysis to drive toward business solutions.

Accomplishments: Developed a Global Human Resources Learning Center with Zero Initial Funding Instituted a Global HR On-line system for information, documentation and tools access at Zero cost Served in the Change Management Role of the Company-Wide PeopleSoft systems upgrade Lead organizational effectiveness teams in the design of new company-wide performance management, succession

management and leadership development programs Designed and implemented legal labor law training for all managers in China and Israel Designed a company-wide succession management program including simplified tools development at Zero cost Designed an in-house Global Compensation Certification Program, Company-wide Performance Management

Training, Change Management Series, Understanding the Business Series, Evaluation Series, Action Planning training, Finance Series, 10 Course Leadership Series, Welcome to Global HR Series, and numerous other training programs and communications as the needs were assessed with no outside consultants

Created a company-wide Women's Professional Development Series Provided internal coaching to over 40 Senior Executives Developed a Post Action Review methodology being practiced Globally Maintained three coaching certifications Designed and implemented an award winning on-line company-wide training on values Recognized for Employee of the Quarter and Manager of the Quarter on Numerous occasions

1996 – Present Part-time Psychology Faculty, San Jose State UniversityTeach graduate OD and undergraduate Management Psychology or Industrial Organizational Psychology class each semester (2 classes per quarter)

San Jose State University, San Jose, California 1997 - 2000Associate Director - Student Life – Directly responsible for New Student Advising and Orientation of all incoming freshman and transfer students at a 27,000 student, metropolitan university. Created, designed, organized, Implemented, evaluated, promoted and coordinated all college based, transfer and freshman required orientation days. Worked directly in the program design and coordination efforts with the Deans,Associate Deans, and Department Chairs of eight separate colleges. Designed publications, slide presentations, videos and all materials required for training and actual use on orientation dates. Managed Orientation budget and secured donations. Served on numerous University Committees in various roles. Consulted for the Department of Education and the National Higher Education Center. Obtained 1.5 million Grant Dollars for various programs

Accomplishments: Redesigned the New Student Orientation Program to include Advising and Academic Registration Reduced the Orientation Program Costs by 40% while increasing services provided Integrated the College Deans into all New Student Orientation Programs Implemented a successful nationally recognized volunteer program including, parents, and teachers. Obtained and managed over 1.5 million in US Department of Education Grant Dollars for various programs

EDUCATION: Ph .D. Human Performance Technology at Work and Instructional Technology – University of Southern California M.Ed. Guidance and Counseling - University of South Florida B.A. Special Education - University of Florida

COMMUNITY Board of Directors for the Santa Clara County Salvation Army - Chairperson ACTIVITIES Kiwanis of Santa Clara County-Downtown Association –

Vice President and Board of DirectorsPROFESSIONAL National Association of Female ExecutivesASSOCIATIONS: ISPI ACMP

DESIGNED Israel Managers and the Law (Israel); China Managers and Labor Law (China)DEVELOPED Facilitation Certification, Program/Project Management (Globally)TRAINED Global HR Communication and Influence (China, Taiwan, Japan)And Human Performance Technology, Change Management Series (Globally)COACHED Global Compensation Certification (Globally); Leadership Series (Globally);

Managing performance (Globally), Performance Management (Globally) Ranking and Rating Performance (Globally) Assessment and Development Program (Globally) Business Acumen and Understanding the Business (Globally) Booth 360 Certification (Globally) 5 Dynamics Certification

CONSULTATION U.S. Department of Education (FIPSE) Higher Education Center-Policy Formation for the U.S. Dept. of EducationVarious Higher Education Institutions