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TheFutureof the
TrainingDepartment
Harold Jarche
Innovations in eLearning 20121Friday, 25May, 2012
flickr.com/jarche
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jarche.com
@hjarche2Friday, 25May, 2012
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Training is a solution looking for a problem
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Source: Gary Wise5Friday, 25May, 2012
Source: Gary Wise6Friday, 25May, 2012
Dave Snowden’s Cynefin Framework7Friday, 25May, 2012
Outsourced
Automated
Work
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Training &Education
Learning
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PSR: Probe-Sense-Respond
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ProbeMake a change
Sense & Review
Respond/Act
Question the Context
“We conduct safe-fail experiments.
We don’t do fail-safe design.
If an experiment succeeds, we amplify it.
If an experiment fails, we dampen it.” ~ Dave Snowden
+50%
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No Time!
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50% Wasted TimeKnowledge Workers
2011 WebTutorials Report
36%
14%
Finding Information Contacting PeopleScheduling Meetings
Managing Unwanted CommunicationsTime
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Hierarchy“management knows best”
Management
Workers
the outside world
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Self-publishing
DistributedWork
UnlimitedInformation
Hyperlinks subvert Hierarchy*
* cluetrain.com
RidiculouslyEasy
Group-forming
Internet
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successful network characteristics
Openness
Transparency Diversity
enables reinforces
fosters
trust
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knowledge & value
in networks
are socially created
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Openness
Transparency Diversity
enables reinforces
fosters
socialnetworks
knowledgesharing innovation
net work
trust
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Openness
Transparency Diversity
enables reinforces
fosters
social*learning*
knowledgesharing innovation
trust
Narrationof
Work }the future of “training”
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Loose Hierarchies
Strong Networks
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1) Collaborative Work enabled by Social Learning
2) Emergent(Next)
Practices
3) Tools &ProcessesMgt
Workerstransparent
diverseopen
value creation
management listens & builds consensus
T&D c. 21st Century Supporting Work & Leadersin Complex Environments
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Integrating Learning & Work
•Welcome Innovations
•Encourage Reflection
•Tolerate Mistakes
•Share Information
•Work Across Boundaries
{social
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MimiandEunice.com
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