Hardware Essentials Answers

7/30/2019 Hardware Essentials Answers

1/129

HARDWARE ESSENTIALS ANSWERS

Question 1: (QID=2244)

You need to upgrade the Operating System on the five computers below to Windows XP.Which will need their

hardware upgraded before upgrading the Operating System?

1) CPU: Intel PII 233 MHz-RAM: 128 MB-Hard Drive: 2 GB

2) CPU: AMD 200 MHz-RAM: 128 MB-Hard Drive: 20 GB

3) CPU: Intel PII 333 MHz-RAM: 64 MB-Hard Drive: 3 GB

4) CPU: Intel PII 300MHz-RAM: 128 MB-Hard Drive: 1 GB

5) CPU: Intel PIII 500 MHz-RAM: 256 MB-Hard Drive: 5 GB

1. 1

2. 2

3. 3

4. 4

5. 5 Correctanswer(s): 2 4

Explanation: The minimum Hardware requirements for Windows XP are:

CPU: Pentium II 233 MHz-RAM: 64 MB-Hard Drive: 1.5 GB

[Installation, Configuration and Upgrading]


How can you change an object's icon in Windows 9x?

1. Left-click, change icon button

2. Open Registry, go to icon key, change icon

3. Open My Computer, click corresponding drive letter, file, icon

4. Right-click, properties, short-cut tab, change icon buttonCorrect answer(s): 4

Explanation: [Installation, Configuration and Upgrading]



2/129

What is the device driver architecture used in Windows ME?

1. WDM 2. VXX 3. VXD 4. DAL 5. DLLCorrect answer(s): 1

Explanation: The WDM is the device driver architecture that first appeared in Windows 95OSR2 and has been

improved to work with both Windows 98 and Windows 2000.Some drivers originally designedfor use with Windows 95 using the WDM may not be compatible with these newer operatingsystems. This architecture was designed to

create a single driver that can be used across the range of Windows operating systems. Thisoffers several benefits: It reduces the cost of providing device drivers, makes devicesavailable on a wider range of platforms, and simplifies distribution. The WDM architecture isarranged in a series of layers, with a hardware device at the bottom and the applicationsusing it at the top. [OS Fundamentals]


Which key do you hold down in order to bypass the autorun feature on a CDROM?

1. CTRL 2. DEL 3. F8 4. SHIFT 5. F5Correct answer(s): 4

Explanation: Holding down shift when putting in a CDROM will bypass the autorun and allowyou to view the files

on the CDROM. [Diagnosing and Troubleshooting]


Which of the following are ways to access the printers folder in Windows 2000?

1. Start>Settings>Printers

2. Start>Settings>Control Panel>Printers

3. My Computer>Printers

4. Right click on My Computer and select PropertiesCorrect answer(s): 1 2

Explanation: These are all ways to access the printers folder. To view properties on a printer,you can choose

Properties from the file menu or right click on the printer icon and select properties. [OS

Fundamentals]



3/129

For Telnet to work, which of the following TCP ports must you enable?

1. 20 2. 21 3. 23 4. 25 5. 80 6. 139 Correctanswer(s): 3

Explanation: Well-Known TCP Ports:

20 - FTP (Data Channel)

21 - FTP (Control Channel)

23 - Telnet

80 - HTTP used for the World Wide Web

139 - NetBIOS session service[Networking]


With Microsofts new anti-piracy scheme, you now must activate Windows XP. If you can notconnect to the

internet, how must you do this?

1. You must buy an unlock key

2. You can not activate Windows XP without the internet

3. You have to call Microsoft

4. You have to register your copy of Windows XP and then you will receive a key in the mail

Correctanswer(s): 3

Explanation: You must call Microsoft to activate Windows XP if you do not have the ability toconnect that

computer to the internet. You then must provide Microsoft with the installation ID and thenthey will give you a code that will then activate Windows XP. This is all done through theActivate Windows Wizard. [Installation, Configuration and Upgrading]


Which of the following keys can be used to get a Windows 98 computer into Safe Mode?

1. Esc 2. F1 3. F6 4. F8 5. F5 6. Del Correctanswer(s): 4 5

Explanation: In order to boot Windows 9x into Safe Mode, you would use the F8 or F5 keys.The F8 key will present


4/129

you with a boot options menu, in which you will be able to specify how you would like to bootyour computer. The

F5 key will boot directly into safe mode. [Diagnosing and Troubleshooting]


Which of the following services is not commonly provided by an ISP?

1. Newsgroups

2. Internet connection

3. Operating system installation

4. Email

5. Providing an IP address Correctanswer(s): 3

Explanation: ISP stands for Internet Service Provider. [Networking]


What command should you use to trace a path to a remote system and report packet lossesat each hop along the

way?

1. Arp

2. Pathping

3. Ipconfig

4. Nbtstat

5. Netstat

6. Nslookup Correctanswer(s): 2

Explanation: The PathPing tool is a route tracing tool that combines features of Ping andTracert with additional information that neither of those tools provides. PathPing sendspackets to each router on the way to a final destination over a period of time, and thencomputes results based on the packets returned from each hop. Since PathPing shows thedegree of packet loss at any given router or link, you can pinpoint which routers or links mightbe causing network problems.



5/129

Which of the following commands can you use at a RUN prompt in Windows 2000 to quicklydisplay virtually

every aspect of your system's settings and resources?

1. msi 2. Msd 3. msinfo32 4. Regedit 5. Winmsd Correctanswer(s): 3 5

Explanation: The System Information Tool can quickly display virtually every aspect of asystem's settings and resources. The exact features available vary with the operating systeminvolved. Windows NT and later operating systems use MSINFO32. Winmsd will also lauchMSINFO32. In Windows 2000 the WINMSD is a Microsoft Management Console (MMC) snap-in.

[Diagnosing and Troubleshooting]


You try to put your laptop running Windows XP into Hibernation mode, but it will nothibernate. What is

your computer doing that is keeping you from placing it into Hibernation?

1. Recharging the battery

2. Defragmenting the hard drive

3. Downloading from the internet

4. Burning a CD

5. Windows XP has done away with Hibernation with its advanced battery management.

Correct answer(s): 4

Explanation: You can not place a computer into Hibernation while burning a CD. The errormessage you

will receive will be The device driver for the '%device name%' device is preventing themachine from entering

hibernation.


Which of the following characters cannot be included in a filename in Windows 2000?

1. * 2. - 3. + 4. @ 5. ~ Correct answer(s): 1

Explanation: Windows 2000 filenames can be up to 215 characters long and cannot containthe following: < > /

? * " | [OS Fundamentals]


6/129


In Windows 2000, what tools can you use to edit the registry?

1. REGEDT32.EXE and REGEDIT.EXE

2. Only REGEDT32.EXE

3. Only REGEDIT.EXE

4. REGEDT32.EXE if SP1 is applied Correctanswer(s): 1

Explanation: You can view or change the entries using one of the two Registry editors thatship with Windows

2000, REGEDT32.EXE or REGEDIT.EXE. Only the latter is included with Windows 9x. The

Registry itself is stored

in binary format, so you can't open, view, or edit the contents directly. Don't look for eithereditor on the

Start menu because they are considered too potent for the average user. You must enter theappropriate command

name in the Run dialog box to start the editor. Although both programs ship with Windows2000, REGEDIT.EXE lacks

a security menu and does not support several commands available in REGEDT32.EXE.[Diagnosing and

Troubleshooting]


____________ identifies devices that can cause Windows 98 or Windows Me to stop responding(hang) when you

start your computer, and then disables them so that they are bypassed when you next restartyour computer.

1. HWINFO 2. MSINFO 3. MSCONFIG 4. ASD Correctanswer(s): 4

Explanation: ASD stands for Automatic Skip Driver. [Diagnosing and Troubleshooting]


You are a technician working for a big company thatservices computers. A customer whoowns a Windows XP


7/129

Home computer would like to start backing up her

computer every week and you tell her about ntbackup.exe.

She calls back and explains that she is unable to find

ntbackup.exe. What should you do?

1. Have her go Start > all programs > accessories >

system tools > Backup

2. Have her go Start > all programs > accessories >

Backup

3. Have her install it off her Windows XP CD

4. Have her go to add/remove programs and install it


Explanation: Windows XP Home does not install

ntbackup.exe and you can not install it by using

add/remove programs. You have to open the Windows XP CD

and go \VALUEADD\MSFT\NTBACKUP. This is one of the

differences between Windows Home and Professional.



You are asked to configure a dual boot system. On a

modern PC system, what is usually the most critical

issue for building a successful dual boot system?

1. File system

2. Processing power

3. SMP support


8/129

4. USB support

5. PnP support

6. Drive space


Explanation: Before undertaking a multiple operating

system configuration, carefully read all relevant

documentation for each operating environment. Draw up a

compatibility list and make notes on any special

requirements. For example, some operating systems allow

a dual boot, but only if they are loaded first or last.

File systems have to work to the lowest common

denominator. For example, you can run a version of DOS

or Windows 98 with Windows 2000, but only if you employ

a FAT16 file system on at least part of the primary hard

drive's primary partition. The older operating systems

must reside on this primary partition. You can also use

an NTFS partition on the system, but files there will

not be accessible when in DOS or Windows 98 mode.



Which is not a valid way to view the amount of used

space on a Windows 2000 drive?

1. Disk Management MMC

2. System Properties control panel

3. In My Computer, right click on drive and select


9/129

properties.

4. In Windows Explorer, right click on drive and select

properties.



What tool can you use in Windows 2000 to find out what

services are running currently?

1. System Configuration Utility

2. System Troubleshooter

3. MSD

4. MSI

5. Dr Watson

6. System Services


Explanation: This utility is available through

administrative tools. It shows what services are running

on the machine, their current status, and how they are

started. It can be used to stop services for

troubleshooting. [Diagnosing and Troubleshooting]


In Windows 2000 and XP, what command can you use to

scroll through the previous commands that you have


10/129

entered into the command prompt?

1. Ctrl-C

2. The page up and page down buttons

3. The up and down arrow keys

4. The scroll wheel on your mouse


Explanation: You can use the up and down arrow keys to

go through the last entered commands in the command

prompt. This is a feature of Windows 2000 and XP. [OS

Fundamentals]


How can you back up your work in Windows XP? (choose all

right answers).

1. At the run prompt type ntbackup

2. At the run prompt type backup

3. At the run prompt type xpbackup

4. In the control panel click on performance and

maintenance

Correct answer(s): 1 4

Explanation: The real name of the backup utility that

comes with Windows XP and 2000 is called ntbackup. You

can access this from the run prompt by typing ntbackup.


11/129

Many of the system tools can now be accessed by going to

the control panel and accessing performance and

maintenance. This includes ntbackup. It is shown as a

link that says Back up our data. This will just launch

ntbackup.


Where are the Windows 2000 registry hive files located?

1. Windows\SYSTEM32\CONFIG

2. WINNT\SYSTEM32\REG

3. Windows\SYSTEM32\HIVE

4. WINNT\SYSTEM32\CONFIG


Explanation: Most of the registry(the static items) are

contained in hive files which are located in the

WINNT\SYSTEM32\CONFIG directory. The 5 hives are SAM,

security, software, system and default. [OS

Fundamentals]


Which type of network is centrally administered?

1. Peer-to-Peer

2. Client-to-Peer

3. Client-Server


12/129

4. Server-to-Peer


Explanation: A Client Server network is centrally

administered. In a client server network, the server

provides information, programs, and devices for the

client. [Networking]


To copy all the files and subdirectories from one

directory to another use the ________ command.

1. XCOPY /S

2. XCOPY

3. COPY

4. COPY /S


Explanation: XCOPY /S copies the files in the source

directory and all files in subsequent subdirectories.

NOTE: It does not copy hidden or read-only files.


The setup utility used to perform a clean installation

of Windows 2000 is?

1. WINNT32.EXE


13/129

2. SETUP.EXE

3. RUN.EXE

4. INSTALL.EXE

5. WINNT.EXE


Explanation: The setup utility used to perform a clean

installation of Windows 2000 is WINNT.EXE. WINNT32.EXE

can be used to perform upgrades from earlier Windows

versions. [Installation, Configuration and Upgrading]


How do you get to the Recovery Console with Windows XP?

1. Go to Start> Run then type CMD

2. Press F8 during start up

3. Use msconfig

4. Boot to the Windows XP CD


Explanation: The recovery console is not the DOS shell

you can get to by typing CMD. It is accessed so you can

repair Windows XP. There are only 2 ways to get to it:

either by installing it before hand or by booting to the

Windows XP CD and choosing R for repair, then choosing

Manual Repair.


14/129


On your Windows 2000 system an application has crashed.

Where can you locate the log file created by Dr Watson?

1. \Windows\Drwatson

2. \Windows\

3. \Windows\System\Drwatson

4. \Windows\System32\Drwatson

5. \Windows\System\Drwatson\logs

6. \Windows\System32\Drwatson\logs


Explanation: This system utility can be used to track

system events when application faults occur. It creates

a log with a .wig extension in the \Windows\Drwatson

directory. The log includes an indication of the

application that caused the error and the related memory

addresses. [Diagnosing and Troubleshooting]


To keep a device from loading in the CONFIG.SYS file,

without deleting the entry, you would use which command?

1. REM

2. DIS

3. DISABLE

4. REMOVE


15/129


Explanation: In order to disable a device in the

CONFIG.SYS file, you would use the REM command. The REM

command makes the line a remark, rather than an actual

command to run. [Diagnosing and Troubleshooting]


You have a user that needs to change settings in the

control panel often is having a hard time becoming

familiar with XPs new control panel. This user is very

familiar with his old control panel in Windows 98. What

can you do to help?

1. Tell him to use the control panel in the Computer

management console.

2. Tell him to hold down Ctrl key when double clicking

on the control panel to make it look like the old

Windows 98 control panel

3. Tell him to select Classical view in the control

panel

4. He is just going to have to learn to find his way

around


Explanation: With the new look and feel of Windows XP,

the control panel is now grouped into categories. You

can switch to a classic view by clicking on the Switch

to Classic View link in the upper right-hand corner of


16/129

the control panel. [Installation, Configuration and

Upgrading]


Which of the following is a valid way to create a

shortcut?

1. In Windows Explorer, click once on the item to

highlight it and select Create Shortcut from the File

menu.

2. In My Computer, click once on the item to highlight

it and select Create Shortcut from the File menu.

3. In My Computer, click File then New and select

Shortcut.

4. In Windows Explorer, click File then New and select

Shortcut.

Correct answer(s): 1 2 3 4

Explanation: [OS Fundamentals]


You are having problems when Windows 98 boots. How can

you create a log file that records the events on bootup?

1. Hit ESC as soon as Windows starts, then select the

Log option


17/129

2. Hit F5 as soon as Windows starts, then select the Log

option

3. Hit F8 as soon as Windows starts, then select the

bootlog.txt option

4. Hit F2 as soon as Windows starts, then select the

Troubleshoot option


Explanation: [Diagnosing and Troubleshooting]


If you double-click on a .reg file what will happen?

1. It is deleted

2. It opens the Registry

3. It opens a text editor

4. It copies and backs up the file to the Registry




Your Windows 9x system will boot from a floppy disk but

not from a hard drive, which of the following should you

do first?

1. Verify the presence of the 2 hidden system files


18/129

(IO.SYS and COMMAND.COM)

2. Verify that there is a DOS sub-directory on the hard

drive

3. Replace the hard drive

4. FDISK the hard drive


Explanation: First thing is to check for the 2 hidden

system files IO.SYS and COMMAND.COM. If these files are

missing, the operating system will not boot. [Diagnosing

and Troubleshooting]


The extensions for some file types are not showing on

your Windows 2000 Professional computer. How do you

correct this?

1. In My Computer or Windows Explorer select Folder

Options from the Tools menu. In the View tab uncheck the

Hide Extensions for Known Filetypes checkbox.

2. In My Computer or Windows Explorer select Folder

Options from the View menu. In the View tab check the

Show All Files radio button.

3. Right click on the Taskbar and select Properties from

the menu. In the Taskbar Options tab, check the Show All

Files checkbox.

4. None of the above


19/129


Explanation: By default, the Hide Extensions for Known

File Types box is checked. The Show All Files Radio

button in the view tab is used to display hidden and

system files. [Diagnosing and Troubleshooting]


Windows 2000 creates several logs during the

installation process. Which file contains an action log

describing every step that Setup performs in

chronological order?

1. Setupact

2. Setupapi

3. Setuplog

4. Setup

5. Setups

6. Setuperr


Explanation: Windows 2000 creates several logs during

the installation process that can be accessed with a

text editor. They are usually located in the \Winnt

directory. They include the following:

Setupact contains an action log describing every step

that Setup performs in chronological order. It also

includes the errors that are written into the error log.


20/129

A quick scan of this file can often pinpoint a device

driver that did not load or a file that was not copied.

Setupapi is a log of the installation of the different

device classes on the computer.

The Events Log can be accessed if the installation

completes but you are still having trouble with a

service that fails to start. This utility can be

accessed from the Control Panel under Administrative

Tools. [Installation, Configuration and Upgrading]


You upgrade a user's computer from Windows NT

Workstation to Windows XP Professional. After completing

the upgrade, the user complains that they no longer have

the "My Computer" icon on their desktop. Which of the

following will place these icons on the desktop?

1. There is no My Computer in Windows XP

2. Change the start menu to Classic Start Menu in the

Taskbar and Start Menu Properties

3. Change the start menu to Category Menu in the Taskbar

and Start Menu Properties

4. Change the start menu to Classic Start Menu in the

Display Properties

5. Select the checkboxes corresponding to the icons that

you wish to have displayed in the Desktop Items dialogue


21/129

box of the Display Properties

6. Drag and drop shortcuts to the desktop from the start

menu


Explanation: The default settings in XP do not provide a

My Computer, My Documents, or My Network Places icons on

the desktop. You can either change to the classic start

menu, or select the icons you wish to have appear in the

Desktop tab of the Display Properties.[Diagnosing and

Troubleshooting]


Working as helpdesk technician, you have a customer who

asks you why his power button puts his laptop into

hibernation instead of just shutting it off. How can you

tell him to change his settings so that his laptop will

do what he wants?

1. This can only be done by accessing the BIOS.

2. This can be done by accessing the system applet in

the Control Panel.

3. This can be done using the Display applet in the

Control Panel.

4. You can not change this setting. This setting is done

by the maker of the laptop.

5. You can do this by right clicking on My Computer and


22/129

choosing Management.


Explanation: The power button properties can be changed

by accessing the display applet in the control panel or

right clicking on the desktop and choosing properties,

then going to the Screen Saver tab and then the Power

Button. After that you will have to choose the Advanced

tab and you will then see where you can change the

action that is taken when you hit the power button.



What files are included in a Windows 2000 emergency

repair disk (Choose all that apply)?

1. AUTOEXEC.NT

2. CONFIG.NT

3. SETUP.LOG

4. WIN.INI

5. BOOTSECT.DOS

6. None of the choices

Correct answer(s): 1 2 3

Explanation: The final task is to create an emergency

repair disk (ERD). This disk contains three files needed

to restore the original registry created during the


23/129

setup process. This is a change from Windows NT 4.0,

which actually saved a copy of the registry on the ERD.

The Windows 2000 ERD contains the AUTOEXEC.NT,

CONFIG.NT, and SETUP.LOG files. AUTOEXEC.NT and

CONFIG.NT are used to initialize the MS-DOS environment,

and SETUP.LOG lists the files installed by Setup, as

well as their CRC (cyclical redundancy check) data for

use during the repair process. The ERD is not a bootable

disk, and by itself cannot repair anything.


You have just installed Windows ME on a PC and realize

that you have formatted this computer with FAT 16

instead of FAT 32. Because of the advantages of FAT 32,

you wish to fix this oversight. How can you do this?

1. From the RUN prompt type A:\Format C:\ |FAT32

2. From the RUN prompt type CVT.exe

3. From the RUN prompt type Driver Converter

4. Go Start>Programs>Accessories>System Tools>Drive

Converter

5. You can not directly convert FAT16 to FAT32. You will

have to back up all the information you want to save and

reformat and reinstall if that is your system partition


Explanation: There are two tools you can use to convert


24/129

FAT16 to FAT32. They are called CVT.EXE and CVT1.EXE.

CVT.EXE is the command prompt tool and CVT1EXE is the

Windows-based tool. When accessing CVT1.EXE in Windows,

it shows up as drive converter. This is found in the

System Tools folder. [Diagnosing and Troubleshooting]


There is a Windows XP computer on your network that

seems to be able to connect to the network but you can

not ping it. Why?

1. You do not know the MAC address

2. You are using a Windows 98 computer

3. The network interface is going bad

4. Windows Firewall is enabled

5. The network cable attached to the computer is going

bad

6. Another computer is already pinging the computer


Explanation: Windows XP firewall by default will not

return a ping echo request.


Your boss wants to set up a computer at home for

multimedia and gaming. Why would you discourage her to

run Windows NT at home?


25/129

1. It lacks a range of drivers for scanners

2. It lacks a range of drivers for sound cards

3. It lacks a range of drivers for many desktop

components

4. It is geared towards corporate use


Explanation: Power users and those using computers for

scientific and technical applications often require more

powerful systems than the average office worker. Network

servers require higher degrees of reliability, security,

and advanced management tools. To meet those needs,

Microsoft developed another series of operating systems,

calling the initiative New Technology (NT). The result

was the Windows NT platform. Windows NT lacked a range

of drivers for scanners, sound cards, and similar

desktop components. There are still significant numbers

of computers running Windows NT 4.0. The majority of

these installations are servers. For home use, you

should recommend Windows XP. [Installation,

Configuration and Upgrading]


You are working as an A+ technician in a small computer

shop. A customer brings in a Windows XP PC that has a

virus. This virus is known to you, and you know this


26/129

particular virus renames the Windows folder and then

deletes itself. The hard drive is formatted NTFS. How

can you rename that folder without reinstalling the

Operating System?

1. Boot the PC into safe mode and then rename the system

folder.

2. Use Last Known Good Configuration

3. Boot to the Recovery Console and use the REN command

4. Boot to a Windows 98 boot disk and use the Rename

command


Explanation: Of the available answers, the only one that

will work is the Recovery Console since the boot files

will point to the wrong folder. The system will not be

able to boot at all, let alone to the boot menu. Since

the hard drive is formatted with NTFS, the Windows 98

boot disk will not be able to read it. [Diagnosing and

Troubleshooting]


What protocols can you use over an IEEE 1394 (Fire wire)

Network.

1. IP-v4

2. IP-v6

3. NetBEUI


27/129

4. IPX

5. AppleTalk


Explanation: IP version 4 is the only protocol that

Windows supports to use in networking with IEEE 1394

(Fire wire). [Networking]


You need to map a network drive while using Windows XP.

How do you start the Map Network Drive wizard?

1. By typing Net Use

2. By right clicking on My Network Places and choosing

Map Network Drive

3. By selecting the Tools menu from any folder and

choosing Map Network Drive

4. You can only map a network drive if you are the

Network Administrator

5. By Selecting the View menu in any window and

selecting Map Network Drive


Explanation: The Map Network Drive option is included

with every System Window under the Tools menu. Also, you

can right click on My Network Places and you will see

the option again. The net use command can be used to map


28/129

a network drive, but will not start the Wizard.

[Networking]


What is the minimum CPU that Windows XP will run on?

1. 133 MHz

2. 233 MHz

3. 333 MHz

4. 100 MHz

5. 300 MHz


Explanation: According to Microsoft, the minimum

processor that Windows XP Home or Professional will

install on is any Intel or AMD 233 MHz or higher

processor.


Which of the following event types are logged by the

Event Viewer.

1. Application

2. System

3. Security

4. Boot

5. Crashes


29/129


Explanation: The Event Viewer is used to log System,

Program and Security events.


You upgrade a Windows 95 Computer to Windows 2000. You

discover that one of your applications is no longer

working properly. What should you do?

1. Run DSKCHK

2. Run MSCONFIG

3. Perform a clean install of Windows 2000

4. Reinstall the application


Explanation: Reinstalling the application will repair

any registry values and missing or corrupt files.



The ATTRIB +R command can be used to:

1. Restore a damaged file

2. Mark a file as read-only

3. Rename a file


30/129

4. Rewrite a file


Explanation: ATTRIB +R command can be used to make a

file a read-only file which will prevent users from

making any changes to the file. [OS Fundamentals]


Which of the following will give you information about

how much memory you have and how it is being used?

1. MEMMAKER

2. MEM

3. CHKDSK

4. MEMSIZE


Explanation: MEM is a command line utility that provides

information about how much memory the system has and how

it is being used. [OS Fundamentals]


In a typical Windows 98 installation, where is the

Windows Desktop located in the file system?

1. C:\Windows\System\Desktop

2. C:\Windows\Desktop


31/129

3. C:\System\Desktop

4. A:Desktop


Explanation: The desktop is the first "screen" that you

see after Windows loads. All of the icons on the desktop

are shortcuts to other files and applications. [OS

Fundamentals]


What is a device driver?

1. A device driver is a program that will allow your

computer to control and communicate with a device

2. A device driver is the boot file for DOS

3. A device driver allows for multiple user settings

4. A device driver is a program that will disable

devices attached to your computer


Explanation: A device driver is a program that will

allow your computer to control and communicate with a

device. Device drivers are commonly found on the setup

disk provided with a new hardware device. [Installation,




32/129

Which of the following is used to set up a primary DOS

partition?

1. PART

2. FORMAT

3. MIRROR

4. FDISK


Explanation: FDISK is a utility to partition a disk

before it can be formatted.


What is the smallest unit of storage windows 9x can

access on a hard drive?

1. file

2. track

3. sector

4. cluster


Explanation: Clusters are organizational units used with

disk drives to represent one or more sectors of data.

These structures constitute the smallest unit of storage

space on the disk. [OS Fundamentals]


33/129


Where do you find My Network Places in Windows XP

Professional?

1. Start menu

2. At the run prompt type network

3. My Computer

4. My Documents


Explanation: [Networking]


Which of the following describes the correct way to

change your virtual memory settings in Windows 9x?

1. Go to control panel, swap file settings

2. Go to control panel, system, performance tab, virtual

memory

3. Go to control panel, virtual memory, settings

4. Go to file manager, swap file, virtual memory

settings


Explanation: Here users can specify their own virtual

memory settings (swap file settings). [Installation,



34/129


You encounter a hard disk that will no longer boot.

After booting with an emergency boot floppy and running

an anti-virus program, you successfully remove the virus

that infected the boot sector of the hard disk. What

command could you use to restore the boot record of the

hard disk?

1. FORMAT

2. FDISK /MBR

3. MIRROR

4. RESTORE


Explanation: You can restore the boot record of the hard

disk using FDISK /MBR (Master Boot Record). [Diagnosing



Where is the default place to find sound and music files

in Windows XP?

1. Desktop

2. My Music

3. My Sounds

4. My Tunes


35/129


Explanation: By default, the place that Windows XP and

other sound and music applications save music and sound

files is My Music. This folder is located inside the My

Documents folder. [OS Fundamentals]


You are running Task Manager on Windows 2000. Which of

the following tabs are available for use (Choose all

that apply)?

1. Applications

2. Processes

3. Performance

4. Network

5. Advanced


Explanation: Windows 2000 offers Task Manager, a utility

that is not available in Windows 9x. You can access this

utility by pressing Ctrl+Alt+Del while the system is

running. It offers three tabs: Applications, Processes,

and Performance. Task Manager lets you quickly see which

applications and processes are running and how the

system is using CPU (central processing unit) and memory

resources. Extremely high CPU usage is an indication


36/129

that something is not running right or that the system

is running low on resources and needs to be

reconfigured. If you suspect an application is causing a

problem, close it and observe the relative change in

system resources. Task Manager is shown in Figure 21.5

with the Processes tab selected and in 21.6 with the

Performance tab selected.


Under Windows 2000 and 98, what scheduling tools can be

used to automatically run system maintenance utilities?

1. Windows Maintenance Wizard

2. Task Scheduler

3. WSH

4. cron

5. crontab


Explanation: These are scheduling tools that can be used

to automatically run tools such as Backup, ScanDisk, and

Disk Defragmenter at regular intervals. There are

operating system-specific variations. Cron is used on

Linux systems. [Installation, Configuration and

Upgrading]


37/129


What key can you hit to access help?

1. F1

2. F8

3. Delete

4. Break


Explanation: In Windows, if you hit the F1 key, it will

bring up Help. [Diagnosing and Troubleshooting]


Which of the following file systems are supported by

Windows 2000?

1. FAT16

2. FAT32

3. NTFS

4. HPFS


Explanation: HPFS stands for High Performance File

System and is used with OS/2 operating systems. This

file system can only be accessed by Windows NT 3.51 and

OS/2. [Installation, Configuration and Upgrading]


38/129


You just installed a new anti-virus application on your

Windows XP computer and you would like to configure the

software. The owners manual instructs you to access the

utilitys own control panel applet that was installed

into the control panel. Your systems control panel is

set to use categorical view. Without changing to

classical view, where can you access these items?

1. Performance and Maintenance

2. Printers and other Hardware

3. Add, Remove Programs

4. Non Microsoft Items

5. None of the above


Explanation: You can access the control panel applets

that 3rd party applications install in your control

panel by using the Other Control Panel Options that

you will find on the right side tool bar. [OS

Fundamentals]


What switch for the command IPCONFIG can you use to

display the detailed configuration report for all

interfaces on a networked computer?


39/129

1. /all

2. -a

3. -detail

4. /d


Explanation: IPCONFIG is a command-line tool that

displays the current configuration of the installed IP

stack on a networked computer. When used with the /all

switch, it displays a detailed configuration report for

all interfaces, including any configured WAN miniports

(typically used for remote access or VPN connections).

Output can be redirected to a file and pasted into other

documents. [Networking]


What command should you use to release a DHCP lease?

1. ARP

2. Hostname

3. IPCONFIG

4. Nbtstat

5. Netstat

6. Netdiag


Explanation: IPConfig is a command-line tool that

displays the current configuration of the installed IP


40/129

stack on a networked computer. When used with the

/release switch this command will drop an IP addressed

provided by DHCP. [Networking]


For Windows 2000 to fully utilize dual processors, which

feature is necessary?

1. SMP

2. DMP

3. DIMM

4. RDRAM

5. PPLP


Explanation: It provides SMP (symmetric multiprocessing)

support, allowing the system to use more than one

processor at the same time. Windows 2000 Professional

supports two processors per platform and other versions

in the Windows 2000 family can operate up to 32

processors at the same time. [Installation,



What command can you use at a Windows 98 command prompt

to fix registry problems?


41/129


42/129

3. FTP Client

4. SMTP Server


Explanation: Web browsers are used to display web pages.

Common web browsers include Internet Explorer and

Netscape Navigator. [OS Fundamentals]


When working with Windows XPs Control panel set to

categorical grouping, which group would you find the

system icon in?


2. Printers and Other Hardware

3. Accessibility Options

4. Sound, Speech, and Audio Devices

5. User Accounts




Windows 2000 can run on which of the following processor

platforms (Choose all that apply)?

1. Cyrix 6x86


43/129

2. Intel Celeron

3. AMD K7

4. Intel Pentium III

5. DEC Alpha

6. Power PC

Correct answer(s): 1 2 3 4 5

Explanation: Windows 2000, like its Windows NT

predecessor, is able to run on both CISC (complex

instruction set computing, like the Intel Pentium) and

RISC (Reduced Instruction Set Computing, like the DEC

Alpha)-based CPUs.


What can the bootable partition of a system also be

called?

1. Extended

2. Volume

3. Logical Drive

4. Active


Explanation: There can be only one active partition at

any given time. [Installation, Configuration and

Upgrading]


44/129


You are trying to upgrade your system from Windows 98 to

Windows 2000 but the system hangs during installation.

What most likely needs to be disabled in order for this

to work?

1. Drive compression

2. Plug and Play in the BIOS

3. BIOS Anti-virus software

4. BIOS Shadowing


Explanation: Anything which interrupts or delays the

boot process can cause the installation to fail. When

you first start the PC, enter your BIOS and disable the

anti-virus. [Diagnosing and Troubleshooting]


Which of the following can be used to detect the

presence of hidden files?

1. SCANDISK

2. CHKDSK

3. DRWATSON

4. PEEPER



45/129

Explanation: CHKDSK can be used to detect the presence

of hidden files. [OS Fundamentals]


You have been put it charge of ordering all the

components for your companys desktop computers. You

will be installing Windows XP and you have to make sure

that the components that you are ordering will be

compatible with Windows XP.

1. The only way is to go to each manufacturers website

and look up the compatibility.

2. Read the manual that comes with Windows XP

3. Look on Microsofts web site and search the Windows

Catalog

4. Check the HCL list on the Windows XP CD


Explanation: The Windows Catalog offers the most updated

list of compatible hardware. The Windows XP CD has a

hardware compatability list on it, however, it is not as

current as what is in the Windows Catalog.



Which of the following would you not find in the Windows

Control Panel?


46/129

1. Fonts

2. Printers

3. System

4. Virus


Explanation: Virus would not be found in the Windows

Control Panel. You will see Font, Printer, and System

icons in the Control Panel. [OS Fundamentals]


Which log file would you check if you wanted to see

which components were installed during setup?

1. Install.log

2. addremove.log

3. setuplog.txt

4. Install.txt

5. installlog.txt

6. setup.txt


Explanation: The SETUPLOG.TXT file is a hidden ASCII

text file that resides in the root directory after

running setup. This file records all the options the

user chose during the setup process.


47/129


In Windows XP, a hard drive can be searched for lost

allocation units using:

1. FDISK

2. SCANDISK

3. DEFRAG

4. CHKDSK

5. FORMAT


Explanation: CHKDSK is a command line utility that

checks a hard drive for lost allocation units and

attempts to recover them. ScanDisk was a similar

utility, but was only included in DOS 6.x and Windows

9X.



categorical grouping, in which group would you find

where to change the sound scheme?





5. User Accounts


48/129




Which key combination will open the start menu?

1. ALT + TAB

2. ALT + ESC

3. CTRL + TAB

4. CTRL + ESC


Explanation: Once the start-menu is open the arrow keys

can be used for navigation. This can be helpful if the

mouse fails. [OS Fundamentals]


Windows 2000 and Windows XP are 32-bit operating systems

that are not based on DOS. Which of the following is

used to support DOS applications in Windows 2000 and XP?

1. TSRs

2. VDMs

3. Virtual Memory

4. VXDs


49/129


Explanation: NT/2000 supports DOS applications via

VDMs(Virtual DOS Machines). A VDM is a Win32 application

that creates an environment where DOS applications can

run. It does this by making the NT Workstation resemble

a DOS environment and tricks the DOS applications into

thinking that they have unrestricted access to the

computer's hardware. [OS Fundamentals]


When booting a Windows 98 computer, you receive the

error message Bad or Missing Command.com. How do you fix

this?

1. Boot into safe mode

2. Boot with a Windows startup disk and type SYS C: at a

command prompt

3. Use the emergency repair disk

4. Format the hard drive and reinstall Windows


Explanation: Bad or Missing COMMAND.COM means that the

OS is unable to locate the file COMMAND.COM. SYS C: will

copy the system files to the hard drive.


What is the command line interpreter for DOS?


50/129

1. command.com

2. cmd.com

3. config.sys

4. autoexec.bat


Explanation: COMMAND.COM The DOS command interpreter

that is loaded at the end of the boot-up process. [OS

Fundamentals]


You have a home office with 5 computers running Windows

XP. You wish to be able to connect all of them to the

internet with your dial-up connection. What is the

easiest way to accomplish this?

1. Buy a router

2. Enable ICS

3. Install a modem in every computer and have them all

dial up at the same time

4. Set up a firewall


Explanation: Microsoft's implementation of NAT is called

Internet Connection Sharing (ICS) and is supported by

Windows 98SE, Windows 2000 and Windows XP. While most

firewalls and routers include NAT, this would not be the


51/129

easiest and certainly not the cheapest options.

[Networking]


In Windows 2000, after the POST process what key can you

press to make the boot menu available?

1. F8

2. F6

3. F4

4. F2

5. F1

6. CTRL + ALT + DEL


Explanation: Both Windows 98 and Windows 2000 offer a

safe mode, which loads the operating system with only a

minimal set of drivers and a simple 16-color VGA

display. To enter this mode press F8 just after the POST

concludes. A menu appears, offering several alternate

methods of booting the system. This mode is

automatically invoked on startup in some versions of

Windows if the system was shut down improperly.


What service is responsible for resolving IP addresses

to internet domain names?


52/129

1. DNS

2. WINS

3. DHCP

4. FTP


Explanation: DNS stands for Domain Name Service.

[Networking]


Which of the following files is not required in order to

boot a Windows 2000 system on an Intel based system?

1. NTLDR

2. OSLOADER

3. NTDETECT

4. NTOSKRNL


Explanation: OSLOADER is required for RISC based systems

only. [Installation, Configuration and Upgrading]


The easiest way to install a printer is to use which of

the following?


53/129

1. DOS

2. The Add New Hardware Wizard

3. The Add Programs Wizard

4. The Add Printer Wizard


Explanation: The easiest way to install a printer is to

use the Add Printer Wizard. The Add Printer Wizard will

walk you through all of the steps required to install

and configure a printer. The Add Printer Wizard may be

accessed from the Printers folder. [Installation,



You send a print job to a printer and do not receive any

visible error messages. The job shows up in the queue

but is not printing. What is most likely the problem?

1. The printer is not on

2. Your system needs to be rebooted

3. The spool folder is corrupt

4. The printer is offline


Explanation: If the printer is set offline it will not

print. A printer being set offline with a

user-intervention required message may mean that

something is wrong with the printer.


54/129


How do you turn off the visual effects in Windows XP?

1. Use the System applet in the Control Panel

2. Use the Display applet in the Control Panel

3. Use the Visual Effects MMC

4. Right click on the Hard drive and choose the

Performance tab

5. You have to edit the registry HKEY_CURRENT_CONFIG


Explanation: To change the visual effects settings in

Windows XP, you need to use the System Applet. There are

a couple of different ways to get here - You can right

click on My Computer, select Properties, choose the

Advanced tab, then click on the Performance button. Or

you can go to the System control panel, choose the

advanced tab and click on the Performance

button.[Diagnosing and Troubleshooting]


You are manage the in-house computer systems for ABC

company. Why would you recommend Windows 2000 over NT?

1. It extends the functionalities of NT

2. It provides full support for Plug-and-Play


55/129

3. It fully supports USB

4. It fully supports IrDA

5. It fully supports IEEE 1394

Correct answer(s): 1 2 3 4 5

Explanation: Windows 2000 is the successor to Windows NT

(during its early development it was called Windows NT

5.0). In spite of the name change, Windows 2000 is built

on a solid Windows NT foundation. In many ways, Windows

2000 combines the best of Windows 98 and Windows NT. It

offers and extends the multiprocessor support, advanced

security and administration tools, NTFS (NT file

system), and robust network capability found in Windows

NT. Like Windows 98, it provides full support for

Plug-and-Play installation of new hardware including

USB, IrDA (Infrared Data Association), and IEEE 1394

devices. [Installation, Configuration and Upgrading]


How can you launch the Event Viewer in Windows XP?

1. From the run prompt type eventvwr

2. Start>All programs>Accessories>System tools>Event

Viewer

3. From the run prompt type evrvr.msc

4. Right click on My Computer then select Manage

5. Go to the administrative tools folder in the control


56/129

panel


Explanation: Event Viewer can be accessed in many

different pre-set ways including typing EVENTVWR at the

run prompt, looking in the administrative tools folder,

or right clicking on My Computer and choosing

management. You can also type MMC at the run prompt and

add the Event Viewer to a custom Management Console. [OS

Fundamentals]


You receive an error message that your 9GB hard drive is

out of space. However, when you run DIR, the total size

of your files add to less than 9GB. How do you account

for this difference?

1. Rounding

2. Hidden files

3. Math error

4. Drive specifications are in hexadecimal, whereas the

DIR command calculates in decimal


Explanation: Hidden files take up space which is not

shown by the DIR command. [OS Fundamentals]


57/129


How do you display the task manager in windows 2000

(choose 3)

1. Press CTRL, SHIFT and ESC

2. Press delete, page down and number lock

3. Right click on the taskbar and select task manager

4. Press CTRL, ALT, DEL. Then click the Task Manager

button.


Explanation: Pressing the right click on the taskbar and

choose Task manager, or Ctrl+Alt+Del or Ctrl+Shift+Esc

will display Task Manager utility.


You have a computer with Windows 98 on it and you

dual-boot it with Windows 2000. Now you are no longer

able to access Windows 98. What most likely happened?

1. Windows 2000 was installed onto a different drive

than Windows 98

2. Windows 98 and Windows 2000 cannot be dual booted

3. The Windows 98 WIN.INI file was overwritten

4. The partition was converted to NTFS during the

installation of Windows 2000


58/129


Explanation: Windows 98 does not support the NTFS file

system. [Diagnosing and Troubleshooting]


Entering CMD into the run dialogue box will open a

command prompt in which of the following operating

systems?

1. Windows 98

2. Windows NT

3. Windows 2000

4. Windows XP


Explanation: In Windows 9x the entry would be COMMAND.


Which tools does Windows 98 offer to help resolve

printing problems?

1. Print Troubleshooter

2. Printer Wizard

3. Troubleshoot Wizard

4. Printfix


59/129

5. Enhanced Print Troubleshooter


Explanation: To help resolve printing problems, Windows

9x offers the Print Troubleshooter. This tool can be

found in Windows 9x Online Help. Click the Start menu,

then select Help. Windows Online Help opens. Click the

Contents tab, select Troubleshoot, and display the

topic: If You Have Trouble Printing. The troubleshooter

asks a series of questions that lead you through the

problem and hopefully provides a solution. [Diagnosing



How does Spyware get onto your computer?

1. It is installed with Windows XP.

2. It is installed along with legitimate free

applications that you get on-line.

3. It presents itself as browser plug-ins.

4. It is broadcasted on Broadband internet connections

looking for crackable computers

5. It is installed as Internet Explorer tool bar add-ons

and password management software



60/129

Explanation: [Diagnosing and Troubleshooting]


Which of the following commands would be used to load a

device driver into upper memory space?

1. DEVICEHIGH= in the CONFIG.SYS file

2. DEVICEHIGH= in the AUTOEXEC.BAT file

3. LOADHIGH in the CONFIG.SYS file

4. LOADHIGH in the AUTOEXEC.BAT file


Explanation: DEVICEHIGH= command loads a device driver

you specify into the upper memory area so that more of

the conventional memory is free for other functions. [OS

Fundamentals]


Which of the following tools reorganizes data on the

disk for optimal disk performance?

1. ScanDisk

2. CHKDSK

3. FDISK

4. DEFRAG

5. DRIVESPACE


61/129


Explanation: In DOS this utility was run from a DOS

prompt. In Windows 9x and 2000 this utility can still be

run from a prompt or can be accessed at

Start>Programs>Accessories>System Tools>Disk

Defragementer. Windows NT did not come with a

defragmentation utility, but it has resurfaced again in

Windows 2000 and XP. [Diagnosing and Troubleshooting]


Windows XP will no longer allow you to log in after a

clean install. It has been 31 days since you installed

the Operating System. What did you not do?

1. You have not set up your MSN Passport yet.

2. You did not activate your copy of Windows XP

3. You did not create a User account and you are still

using the Administrator account

4. You did not register your copy of Windows XP


Explanation: You must activate Windows XP in 30 days

from when you installed Windows XP or it will stop you

from logging into your desktop. This is a new

anti-piracy function.



62/129

Which of the following Windows 2000 platforms support

quad processor systems?

1. Windows 2000 Professional

2. Windows 2000 Server

3. Windows 2000 Advanced Server

4. Windows 2000 Datacenter Server


Explanation: Windows 2000 is actually a family of four

products that all offer the same basic features, user

interface, and core technology. The basic features and

differences of these versions are:

Windows 2000 Professional:

Windows 2000 Professional is considered the desktop

version of this operating system. Like Windows 98, it is

designed for the single user. It supports dual CPU

(central processing unit) operations (SMP, or symmetric

multiprocessing), file encryption of sensitive data,

automatic system monitoring and advanced troubleshooting

tools, NTFS5 support, and dramatically enhanced mobile

computing capability over previous versions of Windows

NT.

Windows 2000 Server:

Windows 2000 Server is the entry-level server platform,

replacing Windows NT Server. It extends SMP capability


63/129

to four CPUs per machine and adds support for Active

Directory services. This is the Windows 2000 enhancement

to the domain technology found in Windows NT. Active

Directory makes it easy to offer network resources and

develop group policies to enable secure sharing of

resources like storage media, printers, and Internet

access. Windows 2000 Server is designed to offer file,

print, and Web services in networks that do not need the

more robust features and scalability found in the

Windows 2000 Enterprise products.

Windows 2000 Advanced Server:

Windows 2000 Advanced Server is a powerful departmental

server product. It provides support for up to eight

CPUs, up to 8 GB of RAM (random access memory), large

scale RAIDs (redundant arrays of independent disks),

load balancing, and clustering of two servers.

Windows 2000 Datacenter Server:

Windows 2000 Datacenter Server is the most advanced and

robust networking platform offered by Microsoft. Like

all other Windows networking products, it is only

offered through qualified partners who can install and

support it. Windows 2000 Datacenter Server is designed

for large data warehouses, advanced scientific and

engineering applications, and large-scale Web farms. It

supports four-way clusters and storage area networks.



64/129


You have several applications running on your Windows

2000 computer, and the one you are currently working on

freezes up. What do you do?

1. Turn off PC, then back on again

2. CTRL-ALT-DELETE twice, Control Panel, Programs,

Select, End

3. Click "Ignore" and work on the other applications

4. Press CTRL-ALT-DELETE, click on the "Task Manager"

button, click on the "Applications" tab, highlight the

offending program, and click "End Task"


Explanation: The Task Manager allows you to end a

problematic task. This will not always recover a system

lockup if a 16-bit program freezes when it has control

of the processor. [Diagnosing and Troubleshooting]


Can you upgrade a Windows 95 PC to Windows NT?

1. Yes

2. No

3. Yes, but only if you had DOS installed as well

4. Yes, but only NT 3.51


65/129


Explanation: No, you can't upgrade a Windows 95 to

Windows NT as they are based on two completely different

technologies.


Conventional memory is used in which area?

1. 640k 1024k

2. 1024k 1088k

3. 0k 640k

4. 4k 644k


Explanation: Conventional memory uses the 0k 640k area

to operate. Remember the different areas memory operates

in for the A+ exam. [OS Fundamentals]


Which of the following is true regarding the creation of

the Windows 2000 setup boot disks?

1. You need the distribution CD-ROM

2. You need to have four blank, formatted, 3.5-inch,

1.44-MB disks

3. You need to use the makeboot command

4. You need to have a functioning NIC


66/129


Explanation: If you decide to start Setup from floppy

disks, you will need a set of boot disks. Here's how to

create them from the distribution CD-ROM. Have a

computer with access to a CD-ROM drive running any

version of MS-DOS or Windows. Have four blank,

formatted, 3.5-inch, 1.44-MB disks and label them

Windows 2000 Setup Disks 1, 2, 3, and 4. Place the

Windows 2000 CD-ROM into the CD-ROM drive. At a command

prompt (either MS-DOS or Windows COMMAND.COM), type

d:\bootdisk\makeboot a: (where d: is the drive letter of

the CD-ROM drive). Insert the first floppy into the

primary floppy disk drive(A) when prompted, and follow

the instructions when asked to remove and insert the

remaining three disks. [Installation, Configuration and

Upgrading]


In Windows 98, where do you disable write-behind

caching?

1. Boot drive properties, Caching

2. System properties, Caching, Settings, Disable

3. System properties, Performance, File System,

Troubleshooting

4. Device Manager, Settings, Caching


67/129



What is the effect of defragmenting a computer?

1. Increases size of hard drive

2. Doubles your RAM

3. Speeds up performance

4. Programs are spaced all over the hard drive


Explanation: DEFRAG is a way to speed up disk access by

combining parts of the files from all over a disk into

organized, continuous blocks of clusters. [Installation,



How can you fix an application that has performed an

illegal operation?

1. Update your BIOS

2. Upgrade your operating system.

3. Update Windows

4. Update your application

5. Reinstall your piece of software

6. Install a new processor


68/129


Explanation: Many times an illegal operation will be

closed because of an error or bug in either the

Operating System or the application after it has

shipped. The vender will then fix it and offer an

update. [Diagnosing and Troubleshooting]


What does the CTRL-ESC keystroke combination do in

Windows?

1. Opens My Computer

2. Opens the Start menu

3. Opens Network Neighborhood

4. Opens Explorer


Explanation: CTRL-ESC keystroke combination will open

the Start menu in Windows. [OS Fundamentals]



categorical grouping, which group would you access to

get to the Device manager?


69/129





5. User Accounts


Explanation: You have to get to the system icon before

you can access the Device manager. The path would be

Control panel > Performance and maintenance group >

system > Hardware tab > Device manger button


You need to install Windows 2000 on a newly purchased

system. Where can you check the HCL?

1. the HCL.TXT located in the Support folder of the CD

2. Microsoft's web site

3. the HCL.DAT located in the HAL folder of the CD

4. the HAL.TXT located in the i386 folder of the CD


Explanation: Hardware compatibility is much more

important with Windows 2000 than with Windows 95 or

Windows 98, and you should be sure that the system

components are all included on the Windows 2000 hardware

compatibility list if at all possible. A copy of the


70/129

list is included on the Windows 2000 CD (HCL.TXT,

located in the Support folder). If a product isn't

listed, you can check the Microsoft Web site for the

most current list. The final alternative is to visit the

vendor's Web site and see if a Windows 2000 driver or

support notes are available there. [Installation,



Which of the following are advantages of Windows ME over

Windows 98?

1. Users can request the system to be automatically

updated over the Internet

2. The availability of System Restore feature

3. A full-fledged multimedia capable Windows Media

Player

4. Simplified local area networking via the increased

use of wizards


Explanation: Windows Me is more closely linked with the

Internet. Users can elect to have the system

automatically updated over the Internet via the

Microsoft Web site. The System Restore feature makes it

just as easy to undo configuration changes and return a

computer to a preupdate condition. Windows help is now


71/129

presented in a browser window, and the user interface

can be tailored to mimic browser operation in many

respects. The Windows Media Player is now a full-fledged

multimedia tool. Local area networking has been

simplified with increased use of wizards for setup of

devices like printers and scanners that can be shared.

Internet settings can be copied from browser to browser

so that multiple computers can share the same logon

information and favorites. [Installation, Configuration

and Upgrading]


You are using Windows XP and you really hate the fact

that the sound volume keeps hiding in the system tray.

How can you stop this from happening?

1. Right click on the volume icon and choose always

active

2. Right click on the task bar and choose properties

3. Right click on the clock and choose custom

notifications

4. Right click on the sound speech and audio devices

applet in the control panel and select always show in

system tray


Explanation: Custom notifications allow you to control

the behavior of icons in the system tray. It allows you


72/129

to choose whether a particular icon hides when inactive,

is always shown, or always hidden. You can access the

custom notifications icon by right clicking on the clock

or taskbar, or through the Taskbar and Start Menu

Properties.



Which statement is placed in autoexec.bat to halt its

processing until a key is pressed?

1. stop

2. hold

3. pause

4. interrupt


Explanation: A pause command halts processing of the

autoexec.bat file until a key is pressed. [Diagnosing



In Windows 2000, which of the following files is

responsible for examining the system and prociding the

computer ID as well as other hardware information?


73/129

1. NTLDR

2. BOOT.INI

3. NTDETECT.COM

4. CDLDR

5. BOOTSEC.DOS

6. NTOSKRNL


Explanation: NTDETECT.COM examines the system and

reports back, providing the computer ID, hard drive

adapter type, graphics adapter, keyboard and pointing

device, types of communications and parallel ports, and

presence of a floppy drive. In the unlikely event that

more than one hardware profile has been established for

this machine, the user is offered the option of

selecting one at this point. (Hardware profiles are

usually only necessary in the event that there is legacy

non-Plug-and-Play hardware present on the machine.) [OS

Fundamentals]


What is the purpose of HIMEM.SYS?

1. It creates upper memory blocks (UMBs) for use by DOS

2. It allows 386, 486, and Pentium processors to operate

programs designed for 80286 and older processors

3. It loads DOS into upper memory

4. It allows DOS to use the extended memory in your


74/129

computer


Explanation: HIMEM.SYS is the device driver that enables

DOS to use the High Memory Area that is above 640kb. [OS

Fundamentals]


Refer to the screen output below:

Reply from 172.16.99.2: bytes=1450 time


75/129

target host to see if it responds. If that succeeds, try

pinging the target host using a host name. Ping first

attempts to resolve the name to an address through a DNS

server, then a WINS server (if one is configured), then

attempts a local broadcast. When using DNS for name

resolution, if the name entered is not a fully qualified

domain name, the DNS name resolver appends the

computer's domain name or names to generate a fully

qualified domain name. [Networking]


In windows NT how do you find out the current IP address

of the computer?

1. Go to the control panel, system, performance

2. Bring up a command prompt, type IPCONFIG, hit enter

3. Look at the DHCP on your server

4. Ask your network administrator


Explanation: IPCONFIG A TCP/IP networking utility that

can be used to determine the IP configuration of the

local machine. [Networking]


There is a Windows XP computer on your network that is

functioning properly on the network but you can not ping


76/129

it. Why is this?

1. You do not know the MAC address

2. You are using a Windows 98 computer

3. The network interface is going bad

4. Windows Firewall is enabled

5. The network cable attached to the computer is going

bad

6. Another computer is already pinging the computer


Explanation: Windows XP firewall by default will not

return a ping echo request. [Networking]


A Windows 9x user reports that they are receiving an

Operating System Not Found error message on boot. What

is the first thing that you should check?

1. Make sure that COMMAND.COM is loaded on the system

2. Make sure that there is not a non-bootable floppy in

the floppy drive

3. Make sure that the boot order is correct in the BIOS

4. Make sure that an operating system has been installed


Explanation: A common cause of this error is booting a

system with a non-bootable floppy in the floppy drive.


77/129

It can also be caused by missing boot files, however,

the floppy drive should be checked first. [Diagnosing



Which tool logs system, application and security events

in Windows NT/2000/XP?

1. MSCONFIG

2. WINIPCFG

3. Event Viewer

4. Server Manager

5. Windows Diagnostics


Explanation: This tool is a log of system, application

and security events(successes and failures). Can be used

to obtain more information about system and application

errors. [Diagnosing and Troubleshooting]


Which of the following is used to set up a primary DOS

partition?

1. PART

2. FORMAT

3. MIRROR


78/129

4. FDISK


Explanation: FDISK is a utility to partition a disk

before it is formatted. [Installation, Configuration and

Upgrading]


In order to receive e-mail you normally use which

protocol?

1. SMTP

2. POP3

3. STMP

4. 3POP


Explanation: In order to receive e-mail you normally use

the POP3 protocol. For the A+ exam remember which

protocol receives e-mail and which protocol sends

e-mail.


What does Error in CONFIG.SYS line XX mean?

1. CONFIG.SYS is missing

2. CONFIG.SYS is loading drivers that do not exist on


79/129

the system

3. Syntax error in CONFIG.SYS or AUTOEXEC.BAT

4. COMMAND.COM is corrupt


Explanation: XX will be the line number that the error

occurred. [Diagnosing and Troubleshooting]


If you receive an illegal operation error what has

happened?

1. You are trying to activate a copy of Windows XP that

is already activated on a different computer.

2. You were hacking a system and the admin caught you.

3. Your computer is missing a driver for some peripheral

4. You application did something it was not supposed to

5. Your Operating Systems registry is missing


Explanation: An illegal operation occurs when your

application asks your processor to do something it knows

it can not do. A common one is to divide by zero.



Which of the following statements are true?


80/129

1. You can upgrade Windows 2000 Pro to Windows XP

Professional

2. You can upgrade Windows 2000 Professional to Windows

XP Home

3. You can upgrade Windows XP Home to Windows XP

Professional

4. You can upgrade Windows XP Professional to Windows XP

Home

5. You can upgrade Windows NT Server 4.0 to Windows XP

Professional



You are using Windows XP. A bug in a program has caused

50 of the same file to open. Instead of closing each one

individually, how can you do this faster?

1. There is no faster way

2. You can shift left click on one of the buttons in the

task bar and all 50 of the windows will be closed at

once

3. Right click on one of the buttons in the task bar and

choose close all

4. Right click on the button in the task bar and then

chose close group


81/129


Explanation: When you start to run out of room, Windows

XP will start to group like windows into one button and

add the number of windows represented by that button

before the name on the button. If you want to close all

of them at once, you can right click on it and chose

close group. [Diagnosing and Troubleshooting]


In addition to managing expanded memory, emm386.exe also

manages the upper memory blocks.

1. True

2. False


Explanation: Emm386.exe manages both expanded memory and

upper memory blocks.


How do you enter the advanced options during the windows

2000 boot process?

1. F1

2. F5

3. F8


82/129

4. F10


Explanation: To enter to advanced mode press F8 when you

see the option at boot up. [Diagnosing and

Troubleshooting]


You work in desktop support for Big Tech. You have to

install Windows XP on a PC that does not have a bootable

CD drive. Which of the following methods will allow you

to create boot disks?

1. Browse the CD to run makeboot.exe then follow the

directions and insert the 4 required floppy disks

2. Browse the CD to run makeboot.exe then follow the

directions and insert the 6 required floppy disks.

3. Windows XP boot disks can only be made using a

utility that you have to download from Microsofts Web

site.

4. Windows XP requires that you have a bootable CD drive

and you can not make floppy boot disks!


Explanation: The Windows XP CD no longer comes with a

utility that will make boot disks!!! You have to go to

the Microsofts site and download the utility, and it

will require you to have 6 floppy disks.


83/129


Where in Windows 9x/2000/XP can you view device

properties or remove them completely?

1. System Settings

2. Device Manager

3. Devices in My Computer

4. Explorer Devices


Explanation: User can view device properties or remove

them completely from Device Manager. [OS Fundamentals]


Which Windows component will allow you to modify the

AUTOEXEC.BAT and CONFIG.SYS files, as well as other

Windows files?

1. File Manager

2. Sysedit

3. Desktop

4. Drivers


Explanation: Sysedit is a program available for quick

access and editing of major Windows configuration files.


84/129


How do you detect and rid yourself of spyware?

1. A virus scanner

2. This is so new there is not really any way to find

and delete it

3. 3rd party tools

4. Windows XP has a built-in spy ware detector

5. You have to use Task Manager to terminate the

applications


Explanation: There are a number of third party tools

like Ad-aware and the Spybot available for download for

free. Since these are not viruses, virus scanners will

not catch them. Task manager is not feasible because

these applications will mask themselves so that you can

not tell them from legitimate applications on your

computer.


Which of the following must be PnP compatible for Plug

and Play to work?

1. BIOS

2. All software applications


85/129

3. The device

4. Operating System


Explanation: If one of these items is not PnP compatible

then the device will not be automatically detected by

the system.


What is the default option for visual effects in Windows

XP?

1. Let Windows Choose Whats Best for My Computer

2. Adjust for Best Appearance

3. Adjust for Best Performance

4. Windows Default

5. All Visual Effects On


Explanation: Windows XP will try to self-tune when it is

installed to balance the best appearance and the best

performance. This option is called Let Windows Choose

Whats Best for My Computer. [Installation,




86/129

If a device is not Plug and Play compatible, you cannot

install it into the Windows 2000 Operating System.

1. True

2. False


Explanation: A device does not have to be Plug and Play

compatible in order to install it into the Windows 2000

Operating System. If a device is not Plug and Play

compatible you must manually install and configure the

device. [Installation, Configuration and Upgrading]


You are a computer technician working for a big chain

store. A customer comes in complaining that her son

keeps changi