Harbortouch and TabbedOut Partnership The Future of Hospitality

Harbortouch and TabbedOut Partnership

The Future of Hospitality

© 2014 TabbedOut. All rights reserved. Confidential 2

Mobile Payment

Integrated Customer Feedback

POS Integration

What is TabbedOut?

TabbedOut is the single-point convergence of mobile payments, POS systems, and customer

marketing and rewards.

Mobile Payment

Integrated Customer Feedback

POS Integration


About TabbedOut

•Headquartered in Austin•Founded in June 2009•55+ Employees•Venture Backed•6,000+ Locations•50 states•1,000+ cities


Featured In

CNN Money: “2013 best financial sites & apps”

Forbes: “Mobile payments unchained”

The Wall Street Journal: “TabbedOut now offers Google Wallet as payment source”

Entrepreneur Magazine: “A mobile payment app for restaurants & bars”

Mashable: “TabbedOut let’s you pay your tab with your phone”

Fave Awards: “2011 best new business”

Tech Crunch: “TabbedOut scores huge deal with POS provider”

GigaOM: “TabbedOut let’s restaurant owners get personal with customers”

Tech Cocktail: “2013 hottest showcasing startup”

RSVPA: “2010 Innovations solutions award winner”

Venture Beat: “TabbedOut ends the wait for your restaurant tab”


A few of our merchants…

GigaOM: “TGI Friday’s let’s customers pay with their smartphone”

Mobile Commerce Daily: “Lucky Strike enables mobile payments to enhance the customer experience”

“Overall the whole process is seamless” – John McMurray, Owner

“Firebirds offers mobile payments to diners via TabbedOut”

“Glory Day’s Grill expands the consumer experience through mobile payment app TabbedOut”

Yahoo Business: “Famous Five Inc. to offer TabbedOut”

MERCHANT EXPERIENCE

© 2014 TabbedOut. All rights reserved. Confidential

Find ticket under

TabbedOut icon

Opening a TabbedOut Check


Claim corresponding

ticket

CONSUMER EXPERIENCE



How long does it take to close out a check when the guest is ready to leave?

What is the most critical part of the dining process - when determining tips?

Customer says

7-10 minutes

Server says

1-2 minutes

Server says Customer says



View your tab- View tab items in

real time

- By number of people at table or dollar amount

Split the check


Pay your Check

Choose your default tip amount

Pay tab anytime, anywhere

TABBEDOUT PERISCOPE


Periscope Dashboard


Know Your Customers

Capture order history and preferences to personalize your service. Happy customers result in new and repeat business.

•More sales– With access to your customers' order history and

preferences you can provide a personal guest experience like never before. Make every guest feel like a VIP, because who doesn't like happy customers? They result in new and repeat business…and that's money.

•More time– Your management dashboard updates

automatically to capture every guest visit. Don't waste time entering notes into a reservation system, cataloging old bills, or compiling information manually. We've got you covered.


Manage Customer Feedback

Receive real-time, contextual customer feedback. Take immediate action to foster a positive reputation.

•More visibility– Your customers can provide immediate direct

feedback from within the TabbedOut app so you don't have to wait for a post, tag or tweet to find out about their experience. With TabbedOut you'll know who, what, when, and where they received service.

•More control– Your management dashboard allows you to respond

to your customers right away before they walk out the door. You'll be able to protect the reputation you've worked so hard for and encourage your guests to


Make Money

•Reward loyal customers and engage first-time or lapsed customers. Track offer redemption to prove ROI.

•More customers– Segment your customer base to reward loyal

customers or engage first time or lapsed customers. Target exactly whom you want based on how frequently they visit your business and when they last stopped in.

•More analytics– Your management dashboard automatically

calculates redeemed in-app offers so you always have an up-to-date snapshot of performance and sales. By tracking redemption you'll know where best to spend your hard-earned money to grow your business.

TABBEDOUT BRAND OFFERS


Buy my product

“Buy my product” – Consist of brands like Jameson (currently live in Texas & NYC) or Miller. These are companies that want to influence what a consumer purchase.


Pay with me

“Pay with me” – Consist of card and other payment brands like Citi or Google Wallet. These companies want to influence how a consumer makes a purchase.

MAJOR PROMOTIONS


Issuing Bank Promotion (Citibank )

10 US Cities in 2014: Texas (ATX, DFW, HOU), LA, NYC, MIA, CHI, SEA & ATL

Promotion starts 6.26.14 in Texas followed by LA, NYC, MIA, CHI, SEA, then ATL

Partner to market TabbedOut to 26 million cardholders (email, web, card

statement)

Each cardholder will receive a once per month, $10 credit at EACH TabbedOut

location when using partner preferred payment.

Merchant gets benefit of consumer push + “found money” via the subsidized

offer

SALES PITCH


Using TabbedOut to create excitement

Leading with TabbedOut will help make for a more memorable sales pitch

Mobile payment is in the news more and more. It’s becoming more prevalent in

the mainstream.

TabbedOut can help ease merchant pain points (closing tabs at the end of a

game, paying cover at a music venue, turning tables over quicker, securing

payment and checking the accuracy of your to-go order and stopping the churn of

orphaned credit cards)

Bartenders and servers getting a guaranteed tip when closed through the app.

TabbedOut is the low cost, feature rich, consumer marketing and mobile payment

solution. (60 day free trial and only $12.50 a month after that or 41 cents a day!)

Documents

Harbortouch and TabbedOut Partnership The Future of Hospitality