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….or, how to manage that big hairy beast called Master Data Australia • Success Criteria for good Data Management • The impact of poor data in the supply chain • Final Thoughts • Close / Questions • The technical solution Australia © 2008 GS1 26
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Australia
Data Management
….or, how to manage that big hairy beast called Master Data
© 2008 GS1
Australia
26
Session agenda
• What is Data Management
• How good is your Data Management and Master Data?
• The impact of poor data in the supply chain
• The technical solution
• Success Criteria for good Data Management
• Final Thoughts
• Close / Questions
© 2008 GS1
Australia
27
What is Data Management?
• Definitions of Data management on the Web: • Data management comprises all the disciplines related to managing
data as a valuable resource.en.wikipedia.org/wiki/Data_management
• Controlling, protecting, and facilitating access to data in order to provide information consumers with timely access to the data they need. The functions provided by a database management system.www.information-management.com/glossary/d.html
• Definitions of product data management on the Web: • Product data management (PDM) is the business function often
within product lifecycle management that is responsible for the creation, management and publication of product data.en.wikipedia.org/wiki/Product_data_management
© 2008 GS1
Australia
28
How good is your Data Management and Master Data?
• Have you ever thought about how poor master management and data can impact your business?
• Poor Master Data has a direct link with the following:• Excessive amounts of claims• Payments held up• Constant queries on customer orders• Product returns• Lost sales• Lack of stock control• Order reconciliation taking too long• Sales staff spending too much time doing paperwork• Master data control is spread around the business
© 2008 GS1
Australia
29
• Data Crunch report – Prepared by GS1 UK – Oct 2009
The impact of poor data in the UK Grocery Sector – UK Study findings in the Grocery sector
© 2008 GS1
Australia
32
What is Poor Data costing the UK Grocery Sector?
•Excerpt from the UK Data Crunch Report Executive Summary:
• We calculate that over the next five years UK retailers and suppliers will experience over £700 million profit erosion and £300 million in lost sales. These are conservative estimates based on the combination of process inefficiencies, duplications and workarounds across the retailer and supplier’s supply chains, together with administrative shrinkage and shelf stockouts that inaccurate data causes.
© 2008 GS1
Australia
33
GTIN, GLN, GPC code
Marketing: Brand, Sub-brand, Variant, Description
–long, short
Functional: Orderable, Despatch or Invoice,
Hierarchy Level
Physical: Product Dimensions, Weights (Net
and Gross)
Environmental & Dangerous Goods
Tax: GST (yes/no), Rate (Aus or NZ)
Dates: Effective, Start Availability, End Availability, First
Order, etc
Warranty: Description, Duration, Type (km or
month)Logistics: Order Multiples, Min Order qty, Pallet Details,
etc
Pricing: (trading partner specific) National, State, Direct to Store, DC etc,
Effective Date, End Date
Who uses your data?
© 2008 GS1
Australia
34
GTIN, GLN, GPC code
Marketing: Brand, Sub-brand, Variant, Description
–long, short
Functional: Orderable, Despatch or Invoice,
Hierarchy Level
Physical: Product Dimensions, Weights (Net
and Gross)
Environmental & Dangerous Goods
Tax: GST (yes/no), Rate (Aus or NZ)
Dates: Effective, Start Availability, End Availability, First
Order, etc
Warranty: Description, Duration, Type (km or
month)Logistics: Order Multiples, Min Order qty, Pallet Details,
etc
Pricing: (trading partner specific) National, State, Direct to Store, DC etc,
Effective Date, End Date
Who uses your data?
Marketing
© 2008 GS1
Australia
35
GTIN, GLN, GPC code
Marketing: Brand, Sub-brand, Variant, Description
–long, short
Functional: Orderable, Despatch or Invoice,
Hierarchy Level
Physical: Product Dimensions, Weights (Net
and Gross)
Environmental & Dangerous Goods
Tax: GST (yes/no), Rate (Aus or NZ)
Dates: Effective, Start Availability, End Availability, First
Order, etc
Warranty: Description, Duration, Type (km or
month)Logistics: Order Multiples, Min Order qty, Pallet Details,
etc
Pricing: (trading partner specific) National, State, Direct to Store, DC etc,
Effective Date, End Date
Who uses your data?
Marketing
Purchasing
© 2008 GS1
Australia
36
GTIN, GLN, GPC code
Marketing: Brand, Sub-brand, Variant, Description
–long, short
Functional: Orderable, Despatch or Invoice,
Hierarchy Level
Physical: Product Dimensions, Weights (Net
and Gross)
Environmental & Dangerous Goods
Tax: GST (yes/no), Rate (Aus or NZ)
Dates: Effective, Start Availability, End Availability, First
Order, etc
Warranty: Description, Duration, Type (km or
month)Logistics: Order Multiples, Min Order qty, Pallet Details,
etc
Pricing: (trading partner specific) National, State, Direct to Store, DC etc,
Effective Date, End Date
Who uses your data?
Marketing
Purchasing
Warehouse, Transport
© 2008 GS1
Australia
37
GTIN, GLN, GPC code
Marketing: Brand, Sub-brand, Variant, Description
–long, short
Functional: Orderable, Despatch or Invoice,
Hierarchy Level
Physical: Product Dimensions, Weights (Net
and Gross)
Environmental & Dangerous Goods
Tax: GST (yes/no), Rate (Aus or NZ)
Dates: Effective, Start Availability, End Availability, First
Order, etc
Warranty: Description, Duration, Type (km or
month)Logistics: Order Multiples, Min Order qty, Pallet Details,
etc
Pricing: (trading partner specific) National, State, Direct to Store, DC etc,
Effective Date, End Date
Who uses your data?
Marketing
Purchasing
Warehouse, Transport
Planning, Forecasting
© 2008 GS1
Australia
38
GTIN, GLN, GPC code
Marketing: Brand, Sub-brand, Variant, Description
–long, short
Functional: Orderable, Despatch or Invoice,
Hierarchy Level
Physical: Product Dimensions, Weights (Net
and Gross)
Environmental & Dangerous Goods
Tax: GST (yes/no), Rate (Aus or NZ)
Dates: Effective, Start Availability, End Availability, First
Order, etc
Warranty: Description, Duration, Type (km or
month)Logistics: Order Multiples, Min Order qty, Pallet Details,
etc
Pricing: (trading partner specific) National, State, Direct to Store, DC etc,
Effective Date, End Date
Who uses your data?
Marketing
Purchasing
Warehouse, Transport
Planning, Forecasting
Costing
© 2008 GS1
Australia
39
GTIN, GLN, GPC code
Marketing: Brand, Sub-brand, Variant, Description
–long, short
Functional: Orderable, Despatch or Invoice,
Hierarchy Level
Physical: Product Dimensions, Weights (Net
and Gross)
Environmental & Dangerous Goods
Tax: GST (yes/no), Rate (Aus or NZ)
Dates: Effective, Start Availability, End Availability, First
Order, etc
Warranty: Description, Duration, Type (km or
month)Logistics: Order Multiples, Min Order qty, Pallet Details,
etc
Pricing: (trading partner specific) National, State, Direct to Store, DC etc,
Effective Date, End Date
Who uses your data?
Marketing
Purchasing
Warehouse, Transport
Planning, Forecasting
CostingPurchasing
© 2008 GS1
Australia
40
GTIN, GLN, GPC code
Marketing: Brand, Sub-brand, Variant, Description
–long, short
Functional: Orderable, Despatch or Invoice,
Hierarchy Level
Physical: Product Dimensions, Weights (Net
and Gross)
Environmental & Dangerous Goods
Tax: GST (yes/no), Rate (Aus or NZ)
Dates: Effective, Start Availability, End Availability, First
Order, etc
Warranty: Description, Duration, Type (km or
month)Logistics: Order Multiples, Min Order qty, Pallet Details,
etc
Pricing: (trading partner specific) National, State, Direct to Store, DC etc,
Effective Date, End Date
Who uses your data?
Marketing
Purchasing
Warehouse, Transport
Planning, Forecasting
CostingPurchasing
All depts
© 2008 GS1
Australia
41
GTIN, GLN, GPC code
Marketing: Brand, Sub-brand, Variant, Description
–long, short
Functional: Orderable, Despatch or Invoice,
Hierarchy Level
Physical: Product Dimensions, Weights (Net
and Gross)
Environmental & Dangerous Goods
Tax: GST (yes/no), Rate (Aus or NZ)
Dates: Effective, Start Availability, End Availability, First
Order, etc
Warranty: Description, Duration, Type (km or
month)Logistics: Order Multiples, Min Order qty, Pallet Details,
etc
Pricing: (trading partner specific) National, State, Direct to Store, DC etc,
Effective Date, End Date
Who uses your data?
Marketing
Purchasing
Warehouse, Transport
Planning, Forecasting
CostingPurchasing
All depts
Warehouse
© 2008 GS1
Australia
43
Impact of Poor data and processes within the Supply Chain
1. Product Info sent
Errors in transposition
2. Product Info entered
Errors in TranslationErrors in Delivery / Transmission
Fax/ Mail/File transferIncorrectItem #sPricesDescQty
Supplier Buyer
© 2008 GS1
Australia
44
Impact of Poor data and processes within the Supply Chain
1. Product Info sent
Errors in transposition
2. Product Info entered
Errors in TranslationErrors in Delivery / Transmission
Fax/ Mail/File transferIncorrectItem #sPricesDescQty
Supplier Buyer
3. Purchase Order
© 2008 GS1
Australia
45
Impact of Poor data and processes within the Supply Chain
1. Product Info sent
Errors in transposition
2. Product Info entered
Errors in TranslationErrors in Delivery / Transmission
Fax/ Mail/File transferIncorrectItem #sPricesDescQty
Supplier Buyer
3. Purchase Order
4. Query Order Errors
© 2008 GS1
Australia
46
Impact of Poor data and processes within the Supply Chain
1. Product Info sent
Errors in transposition
2. Product Info entered
Errors in TranslationErrors in Delivery / Transmission
Fax/ Mail/File transferIncorrectItem #sPricesDescQty
Supplier Buyer
3. Purchase Order
5. Adjusted Purchase Order
4. Query Order Errors
© 2008 GS1
Australia
47
Impact of Poor data and processes within the Supply Chain
1. Product Info sent
Errors in transposition
2. Product Info entered
Errors in TranslationErrors in Delivery / Transmission
Fax/ Mail/File transferIncorrectItem #sPricesDescQty
Supplier Buyer6. Despatch Advice
3. Purchase Order
5. Adjusted Purchase Order
4. Query Order Errors
© 2008 GS1
Australia
48
Impact of Poor data and processes within the Supply Chain
1. Product Info sent
Errors in transposition
2. Product Info entered
Errors in TranslationErrors in Delivery / Transmission
Fax/ Mail/File transferIncorrectItem #sPricesDescQty
Supplier Buyer6. Despatch Advice
3. Purchase Order
7. Goods Delivered + Invoice
5. Adjusted Purchase Order
4. Query Order Errors
© 2008 GS1
Australia
49
Impact of Poor data and processes within the Supply Chain
1. Product Info sent
Errors in transposition
2. Product Info entered
Errors in TranslationErrors in Delivery / Transmission
Fax/ Mail/File transferIncorrectItem #sPricesDescQty
Supplier Buyer6. Despatch Advice
3. Purchase Order
7. Goods Delivered + Invoice
5. Adjusted Purchase Order
4. Query Order Errors
8. Query Delivery Errors / Claim for credit
© 2008 GS1
Australia
50
Impact of Poor data and processes within the Supply Chain
1. Product Info sent
Errors in transposition
2. Product Info entered
Errors in TranslationErrors in Delivery / Transmission
Fax/ Mail/File transferIncorrectItem #sPricesDescQty
Supplier Buyer6. Despatch Advice
3. Purchase Order
7. Goods Delivered + Invoice
5. Adjusted Purchase Order
4. Query Order Errors
8. Query Delivery Errors / Claim for credit
9. Return Incorrect Goods
© 2008 GS1
Australia
51
Impact of Poor data and processes within the Supply Chain
1. Product Info sent
Errors in transposition
2. Product Info entered
Errors in TranslationErrors in Delivery / Transmission
Fax/ Mail/File transferIncorrectItem #sPricesDescQty
Supplier Buyer6. Despatch Advice
3. Purchase Order
7. Goods Delivered + Invoice
5. Adjusted Purchase Order
4. Query Order Errors
8. Query Delivery Errors / Claim for credit
9. Return Incorrect Goods
10. Adjusted Delivery
© 2008 GS1
Australia
52
Impact of Poor data and processes within the Supply Chain
1. Product Info sent
Errors in transposition
2. Product Info entered
Errors in TranslationErrors in Delivery / Transmission
Fax/ Mail/File transferIncorrectItem #sPricesDescQty
Supplier Buyer6. Despatch Advice
3. Purchase Order
7. Goods Delivered + Invoice
5. Adjusted Purchase Order
4. Query Order Errors
11. Delayed Settlement
8. Query Delivery Errors / Claim for credit
9. Return Incorrect Goods
10. Adjusted Delivery
© 2008 GS1
Australia
54
1. PopulatesVendor GS1net
Catalogue
Impact on Supply Chain with improved processes and data
Supplier
© 2008 GS1
Australia
55
1. PopulatesVendor GS1net
Catalogue
Buyer
2. Auto Updates
Impact on Supply Chain with improved processes and data
Supplier
© 2008 GS1
Australia
56
1. PopulatesVendor GS1net
Catalogue
Buyer
2. Auto Updates
3. Purchase Order – Accurate & error free
Impact on Supply Chain with improved processes and data
Supplier
© 2008 GS1
Australia
57
1. PopulatesVendor GS1net
Catalogue
Buyer
2. Auto Updates
3. Purchase Order – Accurate & error free
4. Dispatch Advice / ASN – SSCC link to PO & GTINs
Impact on Supply Chain with improved processes and data
Supplier
© 2008 GS1
Australia
58
1. PopulatesVendor GS1net
Catalogue
Buyer
2. Auto Updates
3. Purchase Order – Accurate & error free
4. Dispatch Advice / ASN – SSCC link to PO & GTINs
5. Physical Goods Flow – Marked with SSCC
Impact on Supply Chain with improved processes and data
Supplier
© 2008 GS1
Australia
59
1. PopulatesVendor GS1net
Catalogue
Buyer
2. Auto Updates
3. Purchase Order – Accurate & error free
4. Dispatch Advice / ASN – SSCC link to PO & GTINs
5. Physical Goods Flow – Marked with SSCC
6. Remittance Advice & Settlement
Impact on Supply Chain with improved processes and data
Supplier
© 2008 GS1
Australia
60
Supply Chains today
If data and processes are so bad, how is it that we do get products ordered, delivered and then paid?
Well, we throw people at the problem. We put them in accounts payable, receivable, customer service. We create new roles in Sales, Marketing, IT. We reward people for constant fire-fighting, and pride ourselves on our ability to adapt to change and our flexibility.Not only that, we employ people to update and manage your data as well.
© 2008 GS1
Australia
61
The technical solution – GS1net
• To assist organisations in sharing their product information with their trading partners, GS1 developed a solution called GS1net based on a set of rules and built on the GS1 Standards
• GS1net is the data synchronisation solution for Australia and New Zealand
• GS1net lets you enter, validate, store and maintain all your product, pricing and other related trade information in a single location
• You can then easily share this global standards-based information with the trading partners you work with, across all industry sectors, and even globally.
© 2008 GS1
Australia
62
What is Data Synchronisation?
•The continuous and automated exchange of standardised itemmaster data within and between organisations
© 2008 GS1
Australia
63
GS1net localRegistry
GS1net - Overview
Auto Updates TradingPartner A
Auto Updates TradingPartner B
Auto Updates TradingPartner C
GS1net Data Pool
GS1net D
ata Validation
Data Uploads
Vendor B Data Uploads
Vendor C Data Uploads
Vendor D Data Uploads
Vendor A
Search & Download Search & Download
GlobalRegistry
© 2008 GS1
Australia
65
GS1net Status as at 15th Aug 2010
• 1441 companies currently participating– 56 Buyers– 19 Search & Download– 1366 Suppliers / Manufacturers
• 340K+ Supplier Maintained GTINs
• 1106 Suppliers have loaded data in GS1net
• ~850 Suppliers are GS1net Ready ™
• ~500 Suppliers are GS1net Live ™
© 2008 GS1
Australia
70
GS1net in the Community
• Grocery• Coles – 477 Suppliers• Metcash – 179 Suppliers• Woolworths – beginning early 2011• Foodstuffs (NZ) - 45
• Hardware• Mitre 10 NZ – 42 Suppliers• Mitre 10 – Building M2M interface• John Danks & Son – 2 suppliers• ITM (NZ) – 2
• Health – 92 Suppliers• Office Products – Pilot completed• Consumer Electronics – Pilot planned early 2011
© 2008 GS1
Australia
71
The key to successful Data Synchronisation?
• Identify and appoint a Champion in your organisation to drive your data synchronisation project today and into the future
• Clearly defined your business processes for managing your master data
• Have the disciplines in place to follow the defined business process
• Understanding the uses and impacts that data can have on your trading relationships
© 2008 GS1
Australia
72
• Gain some internal support and appoint a champion
• Review your existing data management processes
• Get involved, learn about what you’re getting your business involved in
• Talk to others who have implemented data synchronisation
• Work out how much having quality data synchronised with your trading partners is worth to you
• Implement a Data Quality programme, not a Data Sync project
Where to from here?
© 2008 GS1
Australia
73
GS1net has gained the support of the Hardware GS1 Action Group, however don’t just focus on the tool, you need to review how you manage your data to ensure you maintain a
sustainable process
Final Thoughts
© 2008 GS1
Australia
74
Data Management and Synchronisation challenges current paradigms regarding data ownership
Final Thoughts
Contact DetailsJohn SzaboIndustry ManagerGS1 AustraliaUnit 100/45 Gilby RoadMt Waverley VIC 3149T + 61 3 9550 3483M 0419 338 842W [email protected]