2019 March Edition

Warrina Innisfail

Leader in excellent innovative aged care services

Happy New year to all in the Warrina Family.

This is our first Newsletter or the 2019 year – a year where so much is happening at Warrina.

The big happenings include:

1) We have commenced building our new 2 storey facility to provide 64 high care beds in

the very best possible surrounds. Site establishment commenced on the 11th March.

2) Dealing with the fallout from the Royal Commission into the provision of aged care services. It is

disappointing that there are no “Good Stories’ that are likely to be shared but a number of dreadful

examples of where care has gone wrong.

3) The introduction of brand new Quality Standards from July 1.

4) Examine the ongoing role of Home Care in the local market and consider if Warrina might become

involved

5) Seeking to attract and keep well trained professional staff to ensure that our level of care is always at a

very high level.

6) AND THERE WILL BE MORE.

The biggest challenge will be to find where the necessary money will all come from (there is a crying need for

lots more money). Let’s all “watch this space” and see what happens.

While I am on serious topics I would like to share an article from a wonderful Aged Care Blog –

The Donaldson Sisters ( www.thedonaldsonsisters.com.au ). It really should be essential reading.

70% of older Australians are unprepared for end-of-life decisions

New research from Advance Care Planning Australia (ACPA) has revealed most older Australians don’t have

an Advanced Care Directive (ACD) – leaving no instructions in the event that they are unable to make their

own medical decisions.

The largest and most comprehensive piece of research into the frequency of ACDs in the country, the study

reviewed health records for individuals at the ‘point-of-care’ in 51 hospitals, aged care facilities and GP clinics

across six states and territories.

Less than a third of people reviewed had an ACD in place, while few of these had documented their

preferences for care or appointed a Power of Attorney to make critical decisions on their behalf if they lost

the capacity to do so themselves.

Don’t leave it to chance

Dr Karen Detering, Medical Director of ACPA says it’s “concerning” that so many Australians are leaving it to

chance and not taking active control of their future healthcare, especially in the face of an ageing population.

“Without a plan, older people may be left vulnerable and potentially without a voice. And far too often loved

ones are left to blindly make decisions under the worst circumstances,” she said.

Agreed – these findings are incredibly worrying. Planning for the future is a vital conversation between an

individual and their loved ones and should always be had as early on as possible.

You can find more information about Advanced Care Planning on agedcare101 (www.agedcare101.com.au ). Peter Roberts Chief Executive Officer

Warrina Innisfail

Leader in excellent innovative aged care services

Page 2

**PRESIDENT’S REPORT**

The provision of aged care in the 21st century comes with unprecedented regulation, compliance and

governance. A lot happens behind the scenes to ensure that each resident receives the best care and

attention possible. The Royal Commission into the Aged Care Industry will be investigating these and many

other matters. In an industry as large as aged care, there are invariably going to be the odd sad case and

bad news story. This must not however overshadow the exceptional work that many, many organisations

perform throughout the country, including most notably Warrina Innisfail. You can be assured that the

team at Warrina Innisfail continue to be as committed and dedicated as ever to ensure that each and every

resident receives the best possible care that Warrina is proud and reputed to provide.

The Warrina Board and its Governance Committee ably chaired by Diana O’Brien continues to work hard

behind the scenes in ensuring that the organisation adopts best practice in the areas of governance and

compliance and in keeping up-to-date with the latest legislative and regulatory changes in the area.

Our much anticipated redevelopment work is on track and has commenced in late February 2019. We are

all hoping that the recent run of fine weather continues so that the development can run smoothly.

The Board's Vice President Kevin Bliss has been working tirelessly behind the scenes with respect to a

pathway connecting Warrina Aged Care to the Warrina Lakes Facility which will be a wonderful feature and

public amenity. Progress is being made with the Council throwing its support behind this very worthwhile

project.

Once again, my thanks go to the board, the staff and most importantly to you, the resident, who we are all

proud to serve.

Chris Kahler President

**MAINTENANCE NEWS**

Warrina Innisfail redevelopment has commenced in the

Hostel Unit. I would like to take this opportunity to say thank

you to all that has contributed and assisted with moving of

items and furniture.

When visiting Warrina

Innisfail all construction

sites/areas ARE OUT OF BOUNDS at all times.

If access if required, access must be gained from

Maintenance Manager Stephen Gill.

Stephen Gill Maintenance Manager

**DIRECTOR of NURSING** Hello everyone

Welcome to our Autumn newsletter and hopefully a little cooling of the weather.

As you are no doubt aware there is currently a

large amount of activity and interest in the aged

care industry.

With the commencement of the Royal

Commission, the transition to the new Aged Care

Quality Standards, the introduction of the Aged

Care Quality and Safety Commission, there is

certainly a lot going on in Aged Care.

At Warrina and Villanova we remain focused on

you the resident/consumer, as we continue to

strive to provide the best possible care we can.

Our focus on ensuring you are treated with dignity and respect at

all times with an emphasis on understanding you as an individual

and your uniqueness is paramount to us.

We continue to support you to exercise choice and independence

and encourage you to decide when family, friends and others

should be included in your care.

Another thing I would like to share with you is our increased focus

on a continuance of your lifestyle interests and activities.

Maintenance of past and new relationships as well as activities of

interest will continue to form the basis of our leisure and lifestyle

program.

At Warrina and Villanova we are always interested in your

feedback and comments, so please do not hesitate to bring them to our attention.

If you would like to speak to me directly, please come and see me or advise the staff you would like me to

visit you.

Glynis Laffy Director of Nursing

Warrina Innisfail

Leader in excellent innovative aged care services

Page 3

Above: L to R - Thelma Edgerton, Norah Dunn, Nella Zangrande,

Frances Travers, Rae Kelly & Joy Melrose enjoying a game of

cards. The ladies meet every afternoon to play a social card

game.

Above: Much loved family time

with the Holden Family

**WARRINA INNISFAIL - VILLANOVA ACTIVITIES **

Villanova Continues to be a most enjoyable environment to live and work in.

We have had a lot of resident changes and It is surprising that male residents now outnumber women

- Very unusual in aged care.

We recently had an unannounced Accreditation visit which we passed but we must never take this for

granted as we keep striving for Excellence.

An influenza A outbreak at the end of last year was an unfortunate occurrence which saw a number of

very sick residents and staff but with the assistance of the Health Department and Warrina Staff input

that went over and above the call of duty we got through it.

We will unfortunately be saying good bye to a number of integral staff members this year with

Maryland Santacattarina retiring and going to live in Perth with family and also Stephanie Rosemond

going back to Brisbane, Sue Wallace is also retiring up to the Tablelands. It will sad to see these staff

members leaving as we all have a close bond.

An example of this was a display of all our baby photos and a competition of who could guess

the correct. Do you think you can Guess who they are?

Warrina Innisfail

Leader in excellent innovative aged care services

Page 4

Warrina Innisfail

Leader in excellent innovative aged care services

Page 5

**WARRINA INNISFAIL - VILLANOVA ACTIVITIES **

Jane Murphy Villanova Care Manager

Above L to R: Villanova’s Activities Officer Rosie Morris introduced a new game called

“The Racing Game”. The game is being enjoyed by resident Bruno Foschi and daughters Lisa

& Lina and Resident William “Lofty” Wagner. Great to see such fun!

Above: Happy Valentines Day to all.

Valentines Day Cake beautifully made for Villanova.

Top & Bottom—Entertainment provided by the Ukulele group at Villanova & solo performance by Ian Rhule.

Warrina Innisfail

Leader in excellent innovative aged care services

Page 6

**WARRINA INNISFAIL - ACTIVITIES **

What a busy few months we have had to bring 2019 in with a bang.

New Year’s Eve parties were held as well as celebrating all things

wonderful about Australia Day and Valentine’s Day.

Entertainer, Sam Pappalardo, put on a great performance for our

Australia Day concert although all things didn’t go quite to plan due

to the rainy weather. A typical Australian BBQ lunch was shared after the concert.

Valentine’s Day was celebrated in each unit this year providing the opportunity for all areas to do a

smaller “High Tea” to make the day a little different. Hostel shared plenty of food and great times.

There was even a sneaky kiss between husband and wife. Roses were kindly donated and provided to

each resident. In the spirit of Valentine’s Day, bunches of roses and chocolates were Lucky Door

prizes.

Exciting times are coming for Activities with BIG activity programs in the making … WATCH THIS

SPACE!

From the Activities Team .. Danni, Louise, Vicki and Anna Below L to R: Valentines Day in the FCU Unit, Hostel CCC Minnie and Resident Bill Melrose enjoying Australia Day

and Resident Joy Melrose enjoying our regular outing to Brothers Leagues Club.

Warrina Innisfail

Leader in excellent innovative aged care services

Page 7

**WARRINA INNISFAIL - ACTIVITIES ** Below L to R: Fun times at FCU Unit, Residents Marj Fahey , Yvonne Azzopardi & SCU enjoying the Australia Day

entertainment

Above & Bottom L to R: NH Activities Officer Vicki Wone, Resident Thelma

Edgerton, Joy Melrose enjoying Valentines Day. Resident Thelma Edgerton, Norah

Dunn, Dawn Clark and Jill Bortolussi enjoying our regular outing to Brothers League

Club.

Above: Entertainer Sam Pappalardo and Hostel CCC Minnie enjoying Australia Day.

Warrina Innisfail

Leader in excellent innovative aged care services

Page 8

**ADMINISTRATION **

Goss from the Admin Team

As from 1st January 2019 the Aged Care

Quality and Safety Commission replaces

the Aged Care Complaints Commissioner

and Australian Aged Care Quality Agency.

The Warrina Innisfail Residents Information

Book [& Conditions of Residence] has been

updated to reflect this information as well as

contact information.

New posters and brochures have been posted

throughout our facility [including Villanova

Centre].

The above information including an extract

from our booklet was forwarded in early

January with our monthly billing run.

Warrina Innisfail has established internal

procedures, which make voicing your

complaints/concerns an easy task ensuring a

resolution is reached quickly and fairly.

Should you wish to have the latest version of

the Warrina Innisfail Residents Information

Book please do not hesitate to contact

administration staff at the Nursing Home

reception.

It is important this information is shared with

relatives, representatives who support

residents residing at Warrina Innisfail. So

please share.

You should inform Centrelink when in receipt of part or full age pension payment when -

your address changes

your income changes

your assets change

your partner’s income or assets change

you stop living with your partner

your partner dies

you marry or start living with your partner You should do this within 14 days of the change.

Warrina Innisfail

Administration

Hours

Monday to Friday

Operating Hours

8.30am – 4.30pm

Contact Number:

40302 500

Website: www.warrinainnisfail.com.au

Warrina Innisfail

Leader in excellent innovative aged care services

Page 9

**QUALITY & ALLIED HEALTH **

Over a period of three days during February, Villanova, Nursing Home and Hostel received an

unannounced visit from the Aged Care Quality and Safety Commission. And I am more than happy to

inform you that all three RAC’s have met the expected outcomes reviewed

At the top of their list was expected outcome 4.7 Infection Control. This was of no surprise, as both Warrina

and Villanova had periods of closure as part of Outbreak Management procedures. Areas of strength

during this period, highlighted by the Department include:

Residents and representatives interviewed are happy with current procedures in prevention and

management of infection

Warrina’s policy and procedures support an effective Infection Control program

All staff and residents are encouraged to be vaccinated

Informative Care Plans

Other areas reviewed include, 4.4 living environment for Warrina and for Villanova 2.4 Clinical Care.

Feedback given by assessor Jill Winny at Villanova’s exit meeting include:

VCM Jane Murphy was very helpful.

The 6 residents and 2 staff interviewed were more than happy to help and answer questions

Observed good care provided

Documentation on care was also good

Very clear processes – (if someone was to leave, it could be run by someone else)

Hostel and Nursing Home had two days of review with two assessors. The assessors identified that Warrina

is actively pursuing continuous improvement. Also assessors interviewed a combined 17 residents and

representatives, 5 care staff, 10 hospitality staff, 2 registered staff and 10 senior staff.

Other avenues the assessors used to review Warrina’s performance against the expected outcomes is to

review documentation and observation. Documentation and areas observed while on site included but not

limited to:

Policies

Training Calendar

Infection Control data

Clinical indicator summary

Handover charts

Meeting minutes

Activities program

Interaction between staff and residents

Equipment

Great job, well done to everyone.

Kylie Wynne

Quality & Allied Health Co-Ordinator

Warrina Innisfail

Leader in excellent innovative aged care services

Page 10

**HR NOTICEBOARD **

A Warm Warrina Welcome (back) to Jarrod Custovic, and Racel Erese. After further developing his nursing and

care skills in NSW, Jarrod’s returned to Innisfail to continue his work with us. Racel who previously worked with

us as a Volunteer, also joined our Care Team late last year.

Jarrod and Racel are in great company and are joined by Irene Fitzgerald, Nancy Harriss, Lynn Baseden,

Josephine Schmidt, Amrinder Kaur, Cheyanne Best, Asivina Tuikenawa, Lana Marolla, Sandy Vasta, Carly

Thomas, and Chloe Rees.

Without support services quality care is unachievable, and to help the Hospitality Team achieve their goals, we

also welcome Crysta Golding, Rebbecca Taylor, and Maria Toquero.

Welcome aboard. We wish you all every possible success!

* * *

In 1993, the Brisbane Broncos were premiers for the second year in a row, Paul Keating won the ‘unwinnable’

federal election and a handful of committed Warrina employees rolled up their sleeves and got to work. Their

loyalty 25 years later is the stuff of legend. Hospitality Worker Wendy Johnson, Administration Manager Jan

Mitchell, and Enrolled Nurses Lorna Court and Coral Bailiff were recognised late last year for 25

extraordinary years of committed service. And next month, Enrolled Nurse Sue Livingston joins this esteemed

club. Congratulations Sue!

Since our newsletter in August, Hospitality Worker Carol Harris joined the 20 year club, and we also

acknowledge 15 years’ valuable service from Maintenance Worker, Theo van Haaren, Personal Carer Karen

Dobson, and Assistant in Nursing Ruth Jackson.

At around this time, Education Officer Wayne Payne, Villanova Care Manager Jane Murphy, Clinical Care

Coordinator Louise Howell, Personal Carer Linda Hill, and CEO Peter Roberts, all celebrate 10 years of terrific

service.

On behalf of Warrina Innisfail, heartfelt thanks and congratulations to you and all long-serving employees.

* * *

Did you know…Warrina Innisfail’s workforce includes four different generations, with the age span exceeding 50

years?

But just because Gen Y might be driven by ‘what’s in it for them’, or just because Boomers might be driven by

things like stability and respect, doesn’t mean that all of them feel that way. Recent research* suggests that ‘the

magnitude of generational differences is small to near-zero’ and that only 2% of an employee’s attitude can be

attributed to their generation. In other words, most of how we think, act and feel has nothing to do with the

generational age group we identify with!

*Jeffrey M. Cucina, Kevin A. Byle, Nicholas R. Martin, Sharron T. Peyton, Ilene F. Gast, (2018) "Generational differences in workplace attitudes and job

satisfaction: Lack of sizable differences across cohorts", Journal of Managerial Psychology, Vol. 33 Issue: 3, pp.246-264, https://doi.org/10.1108/JMP-

03-2017-0115

Caleb Wiles HR Manager

Warrina Innisfail

Leader in excellent innovative aged care services

Page 11

**HOSPITALITY NEWS*

The Australia standards for modified food

and fluids will change as of the 1st of May

2019. This is to equal with International

Dysphagia Diet standardisation.

There is now fluid type slightly thick and food

texture liquidised, which are choices residents

didn’t have before.

Just a reminder we have a new menu out and we

would love to hear your feedback. Meal feedback

forms are in every wing and dining room to be

filled out.

Meal Feedback Form

Resident Name: ______________ (Optional)

Date: _________________ Did you enjoy your meal?

LUNCH/DINNER (please circle below which meal and suits best)

Tell us how we can make the dining experience better for you Please provide written feedback and place completed form in the Meal Suggestion Box located in the Dining Room or please leave

on tray. ______________________________________________________

Kathleen Gould Casey Romein Hospitality Manager Hospitality Supervisor

Olga Palmer Olga has been as a Cleaner and Laundry hand with Warrina and Villa Nova for the last 11 years.

Warrina’s and Villa Nova’s Laundry /cleaner: Cleaning, stocking and supply designated areas (dusting,

sweeping, mopping, cleaning ceiling, restroom cleaning etc.) Laundry staff oversee the washing and

folding of all linen and personal clothing daily.

Star sign: GEMINI

Birthplace: Iceland

Hobby: Watching Footy and especially when her grand kids are playing

Interesting facts about Olga: First job at the age of 14 – 15 year old was filleting and

skinning fish in Iceland which was packed and shipped out to other countries.

Olga has 3 children and 9 grandkids.

Pumpkin, Feta & Rosemary bake Serves 6

720g pumpkin peeled & diced

30ml vegetable oil

60g feta cheese

6g dried rosemary

Knorr Hollandaise sauce

Toasted breadcrumbs

Method Lightly roast the pumpkin in the oven with the oil, sprinkle with rosemary.

Once pumpkin is soft drizzle with Knorr Hollandaise sauce

Crumble the fetta over the pumpkin,

sprinkle with breadcrumbs and continue cooking

until the fetta is melted and sauce heated through

Page 12

Warrina Innisfail

Leader in excellent innovative aged care services