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Handouts forSection 1
1.W
hat
is__
____
____
____
____
____
____
____
____
____
____
_’s[y
our
fam
ily
mem
ber’s]
favo
rite
foo
d?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
1) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
2.H
ow d
oes
____
____
____
____
____
____
____
____
____
_ [y
our
fam
ily
mem
ber]
com
munic
ate
the
nee
d to
eat
? (H
ow d
oyo
u k
now
when
he
orsh
e is
hungr
y?)
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
2) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
3.H
ow d
oes
____
____
____
____
____
____
____
____
____
_ [y
our
fam
ily
mem
ber]
expre
ss a
n inte
rest
in a
par
ticu
lar
food
?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
3) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
4.O
n a
vera
ge, h
owm
any
tim
es d
oes
____
____
____
____
____
____
____
____
____
_ [y
our
fam
ily
mem
ber]ch
ewhis
/her
foo
d be
fore
swal
low
ing
each
bite?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
4) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
5.W
hat
is
____
____
____
____
____
____
____
____
____
__ ’s
[you
r fa
mily
mem
ber’s]
favo
rite
pla
ce to
eat
out an
d w
hy?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
5) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
6.W
hat
is
____
____
____
____
____
____
____
____
____
__ ’s
[you
r fa
mily
mem
ber’s]
leas
t like
d fo
od?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
6) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
7.H
ow o
ften
do
you thin
k__
____
____
____
____
____
____
____
____
____
[y
our
fam
ily
mem
ber]w
ould
w
ant to
hav
e fa
mily
mea
lsto
geth
er (num
ber
of tim
esper
wee
k) a
nd
why?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
7) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
8.W
hat
is
____
____
____
____
____
____
____
____
____
__ ’s
[you
r fa
mily
mem
ber’s]
favo
rite
pos
itio
n to
bein
when
eat
ing?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
8) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
9.W
hat
typ
e of
veg
e tab
les
does
_____
____
____
____
____
____
____
____
____
____
____
____
____
____
___
[you
r fa
mily
mem
ber]
pre
fer?
— C
anned
,fr
ozen
, or
fres
h?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
9) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
10.A
fter
a m
eal at
you
rhom
e, w
ho
does
the
mos
t cl
ean-u
p w
ork?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
10) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
11.W
hat
is
____
____
____
____
____
____
____
____
___ ’s
[you
r fa
mily
mem
ber’s]
favo
rite
drink?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
11) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
12.W
hat
is
____
____
____
____
____
____
____
____
___ ’s
[you
r fa
mily
mem
ber’s]
leas
t fa
vorite
drink?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
12) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
13.W
hat
is
____
____
____
____
____
____
____
____
___ ’s
[you
r fa
mily
mem
ber’s]
favo
rite
snac
k fo
od?
Your A
nswer
(How
you
think
the
y will ans
wer):
The “Think You Know Me?” Game
HANDOUT 1-1 (Question
13) Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
RECIPE for Good CommunicationHANDOUT 1-2 (1)
Basic Commu -ni cation Skill
What is it about? Examples
RReflectiveListening
Reflective or active listening. In orderto truly hear what another person issaying, repeat back what you thinkthey said either exactly or in yourown words. By repeating or rephras-ing what the speaker said, the speak-er knows they have been heard.
Example 1: Parent/caregiver: I am making a big meal for din-ner, please be home on time. It’s important to me that we alleat together as a family. Child: So, what you are saying is thatit is important for me to be home on time because you aremaking a big meal and really want the family to be togetherand eat together as a family.Example 2: Child: I don’t want to eat that! What else is thereto eat? Parent/caregiver: So, you don’t like what I am makingand you want to know what else you can eat for dinner.
Encourage and empathize with eachother. Express appreciation for otherfamily members’ attempts to com-municate properly. Consider whatthey are trying to express to you byputting yourself in their “shoes.”
Parent/caregiver: “I am really happy you told me that youlike what I am planning to make for dinner tonight.Sometimes it’s hard for me to know that there are some foodsyou really like.”
Compromise and cooperate witheach other. Find ways to worktogether rather than fight.
Parent: “Here are some foods we have in the cupboard. If yougive me a hand cooking, I’ll let you choose what we have fordinner.”
“I” messages. Rather than focusingon the behavior of the other person,express your own feelings.
Practice; practice; practice. Goodcommunication is difficult to learn.It takes practice! It will feel uncom-fortable at first until you get thehang of it. Expect to take time to getit right and allow other family mem-bers time to get it right as well.
Engagement. If someone is speakingto you give them your whole atten-tion. It is difficult to really hearwhat someone is saying if you arenot paying attention.
Examples of poor “engagement”:
A son is telling his mother why he doesn’t like peas, but hismother is thinking about a television news story she heardabout how peas are good for you (instead of listening tochild).
Assuming what a parent is going to say, a daughter doesn’tbother paying attention to what a parent is actually saying.
EEncouragement
CCompromise & cooperation
I“I” Messages
PPractice
EEngagement
Parent: “I feel badly when I cook a big meal that won’t beeaten.”
Grandparent: “It makes me happy when what I cook isappreciated.”
Child: “I really like it when you make my favorite meal.”
Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’sSupplemental Nutrition Assistance Program (SNAP). To find out how SNAP can help you buy healthy foods, contact the DPW’s toll-freeHelpline at 800-692-7462. This institution is an equal opportunity provider and employer.
Barriers to Effective CommunicationHANDOUT 1-2 (2)
Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’sSupplemental Nutrition Assistance Program (SNAP). To find out how SNAP can help you buy healthy foods, contact the DPW’s toll-freeHelpline at 800-692-7462. This institution is an equal opportunity provider and employer.
© Monkey Business Images | Dreamstime.com
FRIDGE “Communication Challenge” cardsInstructions: Photocopy this sheet and cut along dashed lines.
HANDOUT 1-2 (3)
1a 1bWrite in your personal
diary while the other person talks to you.
Try to get the other person to be excited about having dinner together tonight.
2a 2bDiscuss what meals you
would like to plan for thisupcoming week.
Tell your Mom about all the soccer games, practices,
and snacks they need to bring for the next 2 weeks.
3a 3bYou are having an important
telephone conversation.
You want the other person to help you wash the
dishes even though they seem to be busy.
Funded by the Pennsylvania (PA) Department of Public Welfare (DPW)through PA Nutrition Education Tracks, a part of USDA’s SupplementalNutrition Assistance Program (SNAP). To find out how SNAP can helpyou buy healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
FRIDGE “Communication Challenge” cards (cont.)Instructions: Photocopy this sheet and cut along dashed lines.
HANDOUT 1-2 (3)
4a 4bYou are trying to get
input on what others want to eat for dinner.
You are playing with a ball and not really listening.
5a 5bYou want help getting
dinner ready.
You are watching TV and not paying attention to the person talking to you.
6a 6bYou need help putting
the groceries away.You are too busy
playing video games.
Funded by the Pennsylvania (PA) Department of Public Welfare (DPW)through PA Nutrition Education Tracks, a part of USDA’s SupplementalNutrition Assistance Program (SNAP). To find out how SNAP can helpyou buy healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
How did the conversation go?
The following questions will help your familymembers examine how you communicateand listen to each other’s views and valuesabout food.
• What happened as the conversation continued?
• How good a job did participants do inlistening to what each other had to say?
• How did family members feel during theconversation?
• How are family members “interdepen-dent” when it comes to food? In otherwords, how does what one family mem-ber says or does affect what other familymembers say or do?
Getting Practice Communicating about FoodHANDOUT 1-2 (4)
Introduction:
This activity is to help members of your fami-ly share their views about issues about foodthat may be challenging to talk about. Choosea food-related topic that is a challenging onefor your family to talk about. Either chooseone of the following topics or make up yourown.
Topics for discussion:
• What to choose for snacks.
• Limiting junk food in the house.
• Cooking at home versus getting take out or eating out.
• Eating dinner together as a family or eating on their own.
• Family members who are picky eaters or when a child goes on food jags (A food jag is when a child will only eatone food item meal after meal.)
• A family member chooses to be a vegetarian.
• A family member goes on a “fad diet.”
• Choose your own topic.
During your conversation:
Each person who speaks holds the ball ofstring while stating his or her problem orconcern. After stating their concern, theyhold on to part of the string and pass the ballto someone other than their neighbor. Aseach new speaker gets the ball of stringpassed to them, they first state briefly whatthe previous speaker said and then they sharetheir own point of view or experience. Aseach person gets a turn a web will form fromeach person holding their part of the string.
Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’sSupplemental Nutrition Assistance Program (SNAP). To find out how SNAP can help you buy healthy foods, contact the DPW’s toll-freeHelpline at 800-692-7462. This institution is an equal opportunity provider and employer.
Coolish or Foolish? — Talking about Peer Pressure and Fruits and Vegetables
HANDOUT 1-3 (1)
Nutrition educators recom
mend as part of a healthy daily diet making half your plate fruits and vegetables.
Plea
se a
nsw
er the
5 ques
tion
s in
the
left
col
um
n —
abo
ut how
you
and
your pee
rs w
ould
res
pon
d to
the
follow
ing
pie
ce o
f adv
ice.
Write
dow
n y
our an
swer
sin
the
colu
mn that
bes
t fits
your role
in the
fam
ily
(i.e
., w
het
her
you
are
the
child,
par
ent, g
randp
aren
t, o
r ot
her
rel
ativ
e).
Questions about this
advice
The Youth (unde
r 18
)The Parent
The Grandparent
Another Fam
ily Mem
ber
Answ
ers from
the pe
rspe
ctive of…
Coolish
Foolish
Coolish
Foolish
Coolish
Foolish
Coolish
Foolish
Is this
adv
ice
Coo
lish
or
Fool
ish?
Circle “Coolish
” if you
agree
or “Foolish” is you
disag
ree.
If a
gro
up o
f yo
ur
clos
e fr
iends
wer
e to
geth
er w
hen
hea
ring
this
pie
ce o
f ad
vice
, how
do
you thin
k th
ey w
ould
rea
ct?
Giv
e an
exa
mple
of w
hen
you
rfr
iends
mig
ht fe
el it is
“co
ol”
to tak
e th
is a
dvic
e.
Giv
e an
exa
mple
of w
hen
you
rfr
iends
mig
ht fe
el it is
“not
cool
” to
tak
e th
is a
dvic
e.
Giv
e an
ide
a fo
r how
to
mak
eth
is typ
e of
adv
ice
mor
eac
cepta
ble
for
your
frie
nds
. Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
Questions about this
advice
The Youth (unde
r 18
)The Parent
The Grandparent
Another Fam
ily Mem
ber
Answ
ers from
the pe
rspe
ctive of…
Coolish
Foolish
Coolish
Foolish
Coolish
Foolish
Coolish
Foolish
Is this
adv
ice
Coo
lish
or
Fool
ish?
Circle “Coolish
” if you
agree
or “Foolish” is you
disag
ree.
If a
gro
up o
f yo
ur
clos
e fr
iends
wer
e to
geth
er w
hen
hea
ring
this
pie
ce o
f ad
vice
, how
do
you thin
k th
ey w
ould
rea
ct?
Giv
e an
exa
mple
of w
hen
you
rfr
iends
mig
ht fe
el it is
“co
ol”
to tak
e th
is a
dvic
e.
Giv
e an
exa
mple
of w
hen
you
rfr
iends
mig
ht fe
el it is
“not
cool
” to
tak
e th
is a
dvic
e.
Giv
e an
ide
a fo
r how
to
mak
eth
is typ
e of
adv
ice
mor
eac
cepta
ble
for
your
frie
nds
.
Coolish or Foolish? — Talking about Peer Pressure and Fried Foods
HANDOUT 1-3 (2)
Nutrition educators recom
mend choosing baked chicken (potatoes) more often than fried chicken (or French Fries).
Plea
se a
nsw
er the
5 ques
tion
s in
the
left
col
um
n —
abo
ut how
you
and
your pee
rs w
ould
res
pon
d to
this
pie
ce o
f ad
vice
. Write
dow
n y
our an
swer
s in
the
colu
mn that
bes
t fits
you
r ro
le in the
fam
ily
(i.e
., w
het
her
you
are
the
child,
par
ent, g
randp
aren
t, o
r ot
her
rel
ativ
e).
Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
Questions about this
advice
The Youth (unde
r 18
)The Parent
The Grandparent
Another Fam
ily Mem
ber
Answ
ers from
the pe
rspe
ctive of…
Coolish
Foolish
Coolish
Foolish
Coolish
Foolish
Coolish
Foolish
Is this
adv
ice
Coo
lish
or
Fool
ish?
Circle “Coolish
” if you
agree
or “Foolish” is you
disag
ree.
If a
gro
up o
f yo
ur
clos
e fr
iends
wer
e to
geth
er w
hen
hea
ring
this
pie
ce o
f ad
vice
, how
do
you thin
k th
ey w
ould
rea
ct?
Giv
e an
exa
mple
of w
hen
you
rfr
iends
mig
ht fe
el it is
“co
ol”
to tak
e th
is a
dvic
e.
Giv
e an
exa
mple
of w
hen
you
rfr
iends
mig
ht fe
el it is
“not
cool
” to
tak
e th
is a
dvic
e.
Giv
e an
ide
a fo
r how
to
mak
eth
is typ
e of
adv
ice
mor
eac
cepta
ble
for
your
frie
nds
.
Coolish or Foolish? — Talking about Peer Pressure and Sugar
HANDOUT 1-3 (3)
Nutrition educators recom
mend limited amounts of sugar sweetened beverages.
How
do
you t
hin
k yo
ur
pee
rs w
ould
res
pon
d to
this
pie
ce o
f ad
vice
. W
rite
dow
n y
our
answ
ers
in t
he
colu
mn t
hat
bes
t fits
you
r ro
le in t
he
fam
ily
(i.e
.,w
het
her
you
are
the
child,
par
ent, g
randp
aren
t, o
r ot
her
rel
ativ
e).
Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP can help you buy
healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
Role Playing Scenarios for the FOOD FIGHT! A Role Reversal activityInstructions: Photocopy this sheet and cut along dashed lines.
HANDOUT 1-4 (1)
SCENARIO 1: A caregiver is disappointedwhen a planned family meal falls apart. Itturns out that the child ate pizza follow-ing afterschool activities and has noappetite for the family dinner. The childloves pizza and complains that there aretoo many foods he hates to eat at home.Why can’t we have more pizza at home?
SCENARIO 2: Son is mad because he alwayshas to eat his vegetables. Dad thinks he istoo picky.
SCENARIO 3: Mom is frustrated wheneveryone wants different foods at meal-time. Frequent food fights occur.
SCENARIO 4: Mom is concerned becauseher daughter always skips breakfast.
SCENARIO 5: Child is unhappy because hisgrandparent never asks him his opinionfor meal planning.
SCENARIO 6: Child is frustrated that hisgrandparent rarely purchases vegetablesand fruits.
Funded by the Pennsylvania (PA) Department of Public Welfare (DPW)through PA Nutrition Education Tracks, a part of USDA’s SupplementalNutrition Assistance Program (SNAP). To find out how SNAP can helpyou buy healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.
1.We agree as a family to work harder in communicating with one another. As part of ourfamily life, we will use RECIPE ingredients in the following ways: [RECIPE = Reflectivelistening; Encouragement; Compromise and cooperation; “I” Messages; Practice; andEngagement]:
2.Everyone needs to feel they have an equal chance to talk. We will help to make this possible by:
3.Everyone has their favorite foods. At the same time, it’s important to eat healthfully. In our family, we will try to eat healthfully and respect individual differences by doingthe following:
Sharing Visions — How We Communicate as a FamilyHANDOUT 1-5
Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’sSupplemental Nutrition Assistance Program (SNAP). To find out how SNAP can help you buy healthy foods, contact the DPW’s toll-freeHelpline at 800-692-7462. This institution is an equal opportunity provider and employer.
“Take Out” activity: Using your new communication skills at homeInstructions for family members: Use the following table to write down how you are using or practicing theRECIPE communication skills at home. If you haven’t started yet, write the ways you plan to use what you learnedat home. Use the back of the page if necessary. Please be prepared to share your new communication experienceswith other program participants.
HANDOUT 1-Take Out
Basic Commu -ni cation Skill
What is it about?
RReflectiveListening
EEncouragement
CCompromise & cooperation
I“I” Messages
PPractice
EEngagement
Give 1 or 2 examples of how your family is using (or will use) this skill when communicating at home.
Reflective or active listening.When a listener repeats orrephrases what the speaker said,the speaker knows they havebeen heard.
Encourage and empathize witheach other. Let the speaker thatyou appreciate their attempts tocommunicate and you reallywant to hear what they have tosay.
Compromise and cooperate witheach other. Find ways to worktogether rather than fight.
“I” messages. Rather than focus-ing on the behavior of the otherperson, express your own feel-ings.
Practice; practice; practice. Goodcommunication is difficult tolearn. It takes practice! Expect totake time to get it right and allowother family members time to getit right as well.
Engagement. If someone isspeaking to you, give them yourwhole attention. It is difficult toreally hear what someone is say-ing if you are not paying atten-tion.
Funded by the Pennsylvania (PA) Department of Public Welfare (DPW) through PA Nutrition Education Tracks, a part of USDA’s Supplemental Nutrition Assistance Program (SNAP).To find out how SNAP
can help you buy healthy foods, contact the DPW’s toll-free Helpline at 800-692-7462. This institution is an equal opportunity provider and employer.