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HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq Department of Law Department of Systems and Computing Engineering

Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

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Page 1: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

HANDLING DIFFICULT

SITUATIONS

Amanda Black Akram Bin SediqDepartment of Law Department of Systems

and Computing Engineering

Page 2: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

OUTLINE

Importance of the workshop

Objectives

Topics of Discussion: Professor Relations

Marking

Student Interaction

Classroom Issues

Plagiarism

Conflicts of Interest

Conclusions: General Guidelines

Questions

Page 3: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

WHY THIS WORKSHOP?

Small problems poorly handled can :

distract you from performing your TA duties

cast a dark cloud on the semester

Common issues for all TAs

Develop skills to deal with various situations

that may arise

Page 4: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

OBJECTIVES

To be aware of potential sources of conflict

Discuss strategies for conflict management

Experience hands-on common conflicts TAs

may encounter

Page 5: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

SCENARIOS

TA

Professor Relations Marking Student Interaction

Classroom Issues Plagiarism and Cheating Conflicts of Interest

Page 6: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

PROFESSOR RELATIONS

Scenario: Work overload

You are a TA for a third year class. Your assignment of duties form indicates that

your 130 hours are allocated to marking 5 mini papers, a mid-term assignment

and final exam. Since the course material is unfamiliar to you, the professor

suggests you attend the lectures and complete all the readings. By the mid-

term you are concerned that you will exceed your hours.

In a group of 3, answer the followings What would you do?

How can you prevent such a situation from happening?

Page 7: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

Possible issues?

-Time Management

-Organization (or lack thereof)

-Availability/Communication

-Personality Conflicts

Can you think of any other issues that may arise?

PROFESSOR RELATIONS

Page 8: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

Possible issues:

-Student desires a higher grade

-Student feels you marked incorrectly

-Student takes mark personally

Can you think of any other

possible issues that may arise?

MARKING

Page 9: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

MARKING

Video: Why Did You Take Points Off?

http://www1.umn.edu/ohr/teachlearn/tutorial

s/conflict/scene1/index.html

As you watch this video, try to think of possible

answers to: What would you do in this situation?

How can you prevent such a situation from happening?

What were some positive/negative aspects of how the TA dealt with this

situation?

Page 10: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

Scenario: Noise in class/lab

You are facilitating a tutorial and reviewing a problem on the board when a

student begins talking continuously to the person beside him. At first, they

keeps their voice low, however gradually the volume begins to rise and you

pick up enough bits and pieces to realize they are talking about the

weekend. You are frustrated as the noise level in the class has increased

steadily since the first week which may impede the learning of other

students.

In a group of 3, answer the followings What would you do in this situation?

How can you prevent such a situation from happening?

CLASSROOM/LAB ISSUES

Page 11: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

Possible issues:

-Noise levels

-(Dis)Respect among students

-(Dis)Respect towards you

-Learning abilities/styles

CLASSROOM/LAB ISSUES

Page 12: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

Possible issues:

-Learning (dis)abilities

-ESL/International Students

-Respect among students

-Respect between students and the TA

-Professionalism

STUDENT INTERACTION

Page 13: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

Video: Office Hours

http://www1.umn.edu/ohr/teachlearn/tutorial

s/conflict/scene5/index.html

After you watch this video, discuss the following

questions with the person next to you: What would you do?

How can you prevent such a situation from happening?

STUDENT INTERACTION

Page 14: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

PLAGIARISM AND CHEATING

Scenario: Cheating on an examYou are running the first test of the term in your class. The test begins, after

15 minutes you notice two students looking over at each other’s papers.

You walk over to an area near the students, hoping that your presence will

act as a deterrent and the two students will stop sharing their work. In spite

of this, the two students continue with their behaviour.

In a group of 3, answer the following: What would you do in this situation?

How can you prevent such a situation from happening?

Page 16: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

CONFLICTS OF INTEREST

•Relationships

•Friends

•Dating

•Social Networks

•Professionalism

Page 17: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

CONFLICT OF INTEREST

Page 18: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

CONFLICTS OF INTEREST

Friendships:

Should you be friends with your students?

Dating:

Should you date your students?

Professionalism:

How much information should you share?

Are there certain behaviours that are

unprofessional for a TA?

Page 19: Handling difficult situations - Carleton University · 2014. 1. 21. · HANDLING DIFFICULT SITUATIONS Amanda Black Akram Bin Sediq ... To be aware of potential sources of conflict

GENERAL GUIDELINES (HANDOUT)

1. Know the procedures for dealing with specific

conflicts

2. Be sensitive to the emotions that may result

3. Listen actively before developing a complete

response

4. Look for compatible points of agreement

5. Brainstorm your solution options (take your time!)

6. Use equity and fairness in your procedures

7. Be clear with your decision and reasoning

8. Separate the person from the problem