Handbook ofIndustrial, Work &

OrganizationalPsychology

Volume 2: Organizational

Psychology

Neil Anderson, Deniz S Ones,Handan Kepir Sinangil &

Chockalingam Viswesvaran

eBook covers_pj orange.indd 16 29/1/08 8:17:28 pm

Handbook ofINDUSTRIAL, WORK

AND ORGANIZATIONALPSYCHOLOGY

Volume 2Organizational Psychology

Handbook ofINDUSTRIAL, WORK

AND ORGANIZATIONALPSYCHOLOGY

Volume 2Organizational Psychology

Edited by

NEIL ANDERSONDENIZ S. ONES

HANDAN KEPIR SINANGILCHOCKALINGAM VISWESVARAN

SAGE PublicationsLondon Thousand Oaks New Delhi

First published 2001

Apart from any fair dealing for the purposes of research or privatestudy, or criticism or review, as permitted under the Copyright,Designs and Patents Act 1988, this publication may bereproduced, stored or transmitted in any form, or by any means,only with the prior permission in writing of the publishers, or inthe case of reprographic reproduction, in accordance with theterms of licences issued by the Copyright Licensing Agency.Inquiries concerning reproduction outside those terms should besent to the publishers.

SAGE Publications Ltd6 Bonhill StreetLondon EC2A 4PU

SAGE Publications Inc2455 Teller RoadThousand Oaks, California 91320

SAGE Publications India Pvt Ltd32, M-Block MarketGreater Kailash INew Delhi 110 048

British Library Cataloguing in Publication data

A catalogue record for this book is available fromthe British Library

ISBN Volume 1 0 7619 6488 6Volume 2 0 7619 6489 4

Library of Congress Control number available

Typeset by SIVA Math Setters, Chennai, IndiaPrinted in Great Britain by The Cromwell Press Ltd.,Trowbridge, Wiltshire

Editorial arrangement Neil Anderson, Deniz S.Ones, Handan Kepir Sinangil and ChockalingamViswesvaran 2001Chapter 1 Andrew Neal and Beryl Hesketh 2001Chapter 2 Timothy A. Judge, Sharon Parker, AmyColbert, Daniel Heller and Remus Ilies 2001Chapter 3 John J. Donovan 2001Chapter 4 Robert L. Heneman, Charles H. Fay andZhong-Ming Wang 2001Chapter 5 Peter M. Hart and Cary L. Cooper 2001Chapter 6 John Arnold 2001Chapter 7 Ren Schalk and Denise M. Rousseau2001Chapter 8 Stephen W. Gilliland and David Chan2001Chapter 9 Deanne N. Den Hartog and Paul L.Koopman 2001Chapter 10 Janice Langan-Fox 2001

Chapter 11 Susan E. Jackson and Aparna Joshi 2001Chapter 12 Gary Johns 2001Chapter 13 Connie R. Wanberg, John D.Kammeyer-Mueller and Kam Shi 2001Chapter 14 Michael A. West 2001Chapter 15 John E. Mathieu, Michelle A. Marks andStephen J. Zaccaro 2001Chapter 16 Scott Highouse 2001Chapter 17 Handan Kepir Sinangil and FrancescoAvallone 2001Chapter 18 Robert L. Cardy and T.T. Selvarajan2001Chapter 19 Behll sdiken and Hseyin Leblebici2001Chapter 20 Neal M. Ashkanasy and Camille R.A.Jackson 2001Chapter 21 Gerard P. Hodgkinson 2001

To Mavis Anderson, my mother, and George Anderson (deceased), my father,for teaching me the meaning of conscientiousness in life (NA)

To my parents Drs Saime lker nes and Somer nes for continuingto inspire me with their talent and achievements (DSO)

To my dear parents Sevinc and Mustafa Kepir for their everlastinglove and support (HKS)

To Sankaravadivoo (deceased), my mother, and S. P. Chockalingam, my father,for their confidence in me and for all their encouragement (CV)

Contents of Volume 2

Contents of Volume 1 ix

Biographic Profiles xi

Preface xxiii

Acknowledgments xxvii

Introduction to Volume 2 1

1 Productivity in Organizations 7Andrew Neal and Beryl Hesketh

2 Job Satisfaction: A Cross-Cultural Review 25Timothy A. Judge, Sharon K. Parker, Amy E. Colbert,Daniel Heller and Remus Ilies

3 Work Motivation 53John J. Donovan

4 Compensation Systems in the Global Context 77Robert L. Heneman, Charles H. Fay and Zhong-Ming Wang

5 Occupational Stress: Toward a More Integrated Framework 93Peter M. Hart and Cary L. Cooper

6 Careers and Career Management 115John Arnold

7 Psychological Contracts in Employment 133Ren Schalk and Denise M. Rousseau

8 Justice in Organizations: Theory, Methods, and Applications 143Stephen W. Gilliland and David Chan

9 Leadership in Organizations 166Deanne N. Den Hartog and Paul L. Koopman

10 Communication in Organizations: Speed, Diversity, Networks,and Influence on Organizational Effectiveness, Human Health,and Relationships 188Janice Langan-Fox

Handbook of Industrial, Work and Organizational Psychology 2viii

11 Research on Domestic and International Diversity in Organizations:A Merger that Works? 206Susan E. Jackson and Aparna Joshi

12 The Psychology of Lateness, Absenteeism, and Turnover 232Gary Johns

13 Job Loss and the Experience of Unemployment: InternationalResearch and Perspectives 253Connie R. Wanberg, John D. Kammeyer-Mueller and Kan Shi

14 The Human Team: Basic Motivations and Innovations 270Michael A. West

15 Multiteam Systems 289John E. Mathieu, Michelle A. Marks and Stephen J. Zaccaro

16 Judgment and Decision-Making Research:Relevance to Industrial and Organizational Psychology 314Scott Highhouse

17 Organizational Development and Change 332Handan Kepir Sinangil and Francesco Avallone

18 Management Interventions 346Robert L. Cardy and T.T. Selvarajan

19 Organization Theory 377Behll sdiken and Hseyin Leblebici

20 Organizational Culture and Climate 398Neal M. Ashkanasy and Camille R.A. Jackson

21 Cognitive Processes in Strategic Management: Some EmergingTrends and Future Directions 416Gerard P. Hodgkinson

Author Index 441

Subject Index 465

Contents of Volume 1

Contents of Volume 2 vii

Biographic Profiles xi

Preface xxiii

Acknowledgments xxvii

Introduction to the Handbook and Volume 1 1

1 Research Methods in Industrial and Organizational Psychology:Data Collection and Data Analysis with Special Considerationto International Issues 10Paul E. Spector

2 Measurement in Work and Organizational Psychology 27Herman Aguinis, Christine A. Henle and Cheri Ostroff

3 Meta-Analysis 51Frank L. Schmidt and John E. Hunter

4 The Analysis of Work in the 20th and 21st Centuries 71Juan I. Sanchez and Edward L. Levine

5 Work Design: Learning from the Past andMapping a New Terrain 90Sharon K. Parker and Toby D. Wall

6 Assessment of Individual Job Performance: A Review of thePast Century and a Look Ahead 110Chockalingam Viswesvaran

7 Performance Appraisal and Feedback: A Consideration ofNational Culture and a Review of Contemporary Research andFuture Trends 127Clive Fletcher and Elissa L. Perry

8 Counterproductive Behaviors at Work 145Paul R. Sackett and Cynthia J. DeVore

9 Predictors Used for Personnel Selection:An Overview of Constructs, Methods and Techniques 165Jesus F. Salgado, Chockalingam Viswesvaran and Deniz S. Ones

Handbook of Industrial, Work and Organizational Psychology 2x

10 Recruitment and Selection: Applicant Perspectivesand Outcomes 200Neil Anderson, Marise Born and Nicole Cunningham-Snell

11 Cognitive Ability 219Malcolm James Ree, Thomas R. Carretta and James R. Steindl

12 The Structure, Measurement, Validity, and Use of PersonalityVariables in Industrial Work, and Organizational Psychology 233Leaetta M. Hough and Deniz S. Ones

13 Individual and Team Training 278John P. Campbell and Nathan R. Kuncel

14 Individual Development in the Workplace 313Cynthia D. McCauley and Sarah A. Hezlett

15 HumanMachine Interaction: Usability and User Needsof the System 336David J. Oborne and Karen M. Arnold

16 Prevention of Human Errors in the Frame of the Activity Theory 348Anne-Sophie Nyssen and Vronique De Keyser

17 Utility Analysis: A Review and Analysis at the Turn of the Century 363Philip L. Roth, Philip Bobko and Hunter Mabon

18 Cross-Cultural Industrial and Organizational Psychology: A CriticalAppraisal of the Field and Future Directions 385Zeynep Aycan and Rabindra N. Kanungo

19 Toward a Globalized Conceptualization of OrganizationalSocializations 409Talya N. Bauer and Sully Taylor

20 Expatriate Management 424Handan Kepir Sinangil and Deniz S. Ones

Author Index 445

Subject Index 465

Biographic Profiles

Editors

Neil Anderson is Professor of Work Psychology at Goldsmiths College,University of London. He is Founding Editor of the International Journal ofSelection and Assessment. His research interests include recruitment and selection,organizational and work group socialization, innovation at work, and organiza-tional climate. He has co-authored and edited a number of books including theInternational Handbook of Selection and Assessment, and his work has appearedin several scholarly journals including Journal of Applied Psychology, HumanRelations, Journal of Organizational Behavior, Journal of Occupational andOrganizational Psychology, and the International Journal of Selection andAssessment. Neil has on-going research projects, either collaboratively or alone,into interviewer and applicant decision-making in assessment interviews, workgroup socialization of graduates, the structure and psychometric properties of pop-ular Big Five measures of personality, telephone-based interviewing procedures,and the practitionerresearcher divide in work and organizational psychology.Committed to an international perspective in work psychology, Neil has beenVisiting Professor to the University of Minnesota (USA) and the Free Universityof Amsterdam (The Netherlands). Neil is a fellow of the British PsychologicalSociety and the Society for Industrial and Organizational Psychology.

Deniz S. Ones is an international expert in personality and integrit