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Hamilton Health Sciences Centre for People Development

as an Enabler to Transformational Change

Kathryn Adams, Rose Gennaccaro, Sandra Ramelli

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Today’s Workshop

Share Our Story

► Success despite challenges

► Guided by the LEADS in a Caring Environment Framework

Unleash Your Creativity

Leverage the power of creativity to view challenges differently

Inspire Action

Use nuggets of learning to enhance leadership development in your

organization

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HHS Overview

►Ontario’s most comprehensive

hospital system

►Largest hospital workforce in

Ontario

►1 of the top research hospitals in

Canada

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►Operational Excellence

►Enterprise Approach

►Population Health

►Strategic Partnerships

Our Transformational Journey

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We Needed Great Leadership

► Leaders are key to success

► Leaders who:

• lead self, engage others, achieve results,

develop coalitions and transform systems

► Our response was to build a

Centre for People Development

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The Backdrop (2014)

► Organizational Development

- 78% decrease

► We changed the conversation

► Dire financial constraint turned the

question upside down

► In doing so, we leveraged the

creativity in our team

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To Shift Our Story We Shifted

Our Mindset

► Change conversation > change

mindset

► Change mindset > get “unstuck”

► Notice where we are settling/letting

barriers hold us back?

► Don’t settle

► More Great Work

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Shifting Mindset

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Embrace the Shake

► “Embracing a limitation can

actually drive creativity”

► “We need at first to be limited to be

limitless”

► What is your shake?

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Creativity (originality, ingenuity)

► Process of using one’s originality to devise

novel ways to positively contribute

► Find new ways to solve problems

► Can be applied anywhere obstacles can be

addressed imaginatively

► Connects us to new possibilities

► Complex-simple definition is a challenge

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Creativity Matters

► Live and work in complex world of

constant flux

► Using imagination to solve problems

► See opportunities rather than

threats—seeing opportunity in chaos-

important component of the leadership

mindset

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Group Activity: Test Your Own

►You will find a laminated card on your table

►Flip it over

► It contains a picture of a common household item

► In addition to its customary function, make a list of as

many alternative uses for the item as you can

01234567891011121314151617181920212223242526272830

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Nurturing Creativity

Be Open

“If you put fences around people,

you get sheep”

- William McKnight

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Explore A New Angle

“Creativity involves breaking out of

established patterns in order to look at

things in a different way”

- Edward de Bono

Nurturing Creativity CONT’D

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Conquer Fear

“Creativity takes courage.”

- Henri Matisse

Nurturing Creativity CONT’D

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Take Smart Risks

“We cannot solve our problems

with the same thinking we used

to create them.”- Albert Einstein

Nurturing Creativity CONT’D

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Set the Stage

“The world is canvas to the

imagination.”- Henry David Thoreau

Nurturing Creativity CONT’D

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Just Do It

“If you have ideas, but don’t act

on them, you are imaginative

but not creative.”- Dr. Danny Penman

Nurturing Creativity CONT’D

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Engage Others: Asking Questions and Listening

► We engaged our people in the process

► We listened to what they had to say in

engagement survey

► Our people helped shape our thinking

around leadership development

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Stakeholder Analysis

StakeholderKey

Stakeholder?

Impact

Level(L/M/H)

Influence

Level(L/M/H)

Interest

Level(L/M/H)

Awareness Level(Un)aware Understand,

Support, Change Behaviour

Current Target

- any

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Definition of Leadership

►Definition of leadership has

evolved

►Everyone has to be involved to

move the organization forward

►The 11th Cellist

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Listening to People

► Focus on Customer

Service

► Experience Based

Design

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Achieve Results -

Brand Architecture

►Should be undertaken

before launching a brand

►Create something your

target audience can rally

around and be loyal to

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Brand Architecture

PURPOSE

Potential

Open-mindedPractical

Empathetic

Worldly

Creative

Driven

Agile

ResilienceService

RespectAccountability

To Ignite Passion,

Fuel Curiosity,

Nurture Compassion

and Enable Performance.

Nicholas Austin, At the Junction

Purpose

What gets us

out of bed in

the morning

What guides our

thinking, conduct

and attitudes

How the outside

world perceives and

experiences us

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4 Learning Streams

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Achieve Results –

The Hard Truth

► 74% of CEOs want to see ROI on

learning and development programs…

► Only 4% do…

► 50% of learning and development is

wasted because learning is not

applied on the job(Phillips, Phillips & McLeod, 2018)

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How Satisfied Are You With the Way Your Organization Measures

the Impact of Leadership Development?

Not……………Somewhat……………Very

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Our Evaluation Story

►Traditional evaluation

►Net Promoter Score (NPS)

- 81% and growing

►ROI

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The Challenge

• Build Impactful Learning

Experiences Based on

Business Needs

• Prove Their Value

30

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Develop Coalitions

►Who has ever

been part of a

carpool?

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Checklist for Coalitions

►Share the same

destination

►Share the same

values

►Share the load

►Share the

knowledge

►Share the credit

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Time Released Success

►Change the conversation

►Create connections-real

relationships

►Enables great work

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Systems Transformation

►Operational Excellence

►Enterprise Approach

►Population Health

►Strategic Partnerships

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Our First 3 Years

►What we have learned

►What we have achieved

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Key Takeaways

►Shift Mindset

►Embrace the shake

►Harness the power of creativity

►Engage stakeholders early and often

►Listen

►Measure results