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HAMBLETON DISTRICT COUNCIL Report To: Scrutiny 26 February 2015 From: Director of Support Services and Deputy Chief Executive Subject: COUNCIL PERFORMANCE 2014/15 (QUARTER 3)
All Wards 1.0 PURPOSE AND BACKGROUND: 1.1 The Council Plan which sets out the direction for the Council until May 2015 was updated at
Cabinet in September 2014 as a result of the Council restructure and the changing needs of the community. The Plan shows the Council’s goals and gives measurable outcomes in the form of the newly devised Council Key Performance Indicators (KPIs). The Council’s approach to performance management is designed to ensure that priorities are effectively implemented, monitored and managed to achieve real improvements in the quality of life in the local community.
1.2 The Council Plan for 2015-2019 is currently being reviewed and will be discussed with
Members following the Council’s elections in May 2015. The Council Plan will be approved at Cabinet in November of 2015 and will focus on the future direction of the Council for the next four years. Key performance indicators which are being developed are a few high level strategic indicators which can be controlled and influenced directly by the Council. The current revised Council Plan will continue to ensure that Council priorities are effectively implemented and performance will be reported on a quarterly basis against this current 2015 plan, until the new plan is approved in November 2015.
1.3 The Council’s performance and strategic risks are reported quarterly to the Management Team and this Scrutiny Committee. The public has access to performance information through these quarterly performance reports. This report provides details on progress against the Council’s priorities and information on actions to address under performance at Quarter 3.
2.0 LINK TO COUNCIL PRIORITIES: 2.2 An overview of performance against each Council Priority is attached at Annex ‘A’. 2.3 In summary, performance at Quarter 3, and the Council Plan priorities were 88% on target
and 12% fell below the target. 2.4 The indicators not meeting performance in the third quarter are:-
2.2.1 In Customer Services 21,264 calls (35.7%) were taken at Quarter 3 against a target of 50% where the indicator was to increase the resolution of enquiries at the first point of contact. Work is on-going to increase first point resolution by the use of improved technology and task analysis to expand the number of services provided through the Contact Centre. Service areas are being reviewed on a phased basis through transactional analysis. The top 10 transaction which the Council undertakes have been identified (e.g. reporting of a missed bin) then by walking through the internal processes and performing transactions, improvement to these services are identified. This has resulted in updating the Customer Relationship Management (CRM) e-forms software itself and then redeveloping the forms and background processes in use across the Council; workshops have been undertaken in Waste & Streetscene, Leisure and Planning to date.
2.2.2 In addition, the customer perspective side of the service is being reviewed, this commenced with a series of Customer Care Workshops for staff across the Council (those with both external and internal customers); however this will take some time to show results in the analysis above. The Customer Excellence Project includes elements such as website, CRM, processes, e-forms and customer service training and culture; work in all areas is progressing. The Council upheld 86.40% of complaints that lead to service improvements against a target of 94%. The total number of complaints at 862 is very low compared to the overall volumes of enquiries – Face to Face 38,842 and Telephone – 60,363. Also, 91 compliments were logged in the corporate database maintained by Customer Services.
2.2.3 Undertake a fundamental review of all 15 HDC Services and report progress – the
service review projects are ongoing and progress is linked with the drive for Customer Excellence and the progression of the Customer Relationship Management (CRM) system, as detailed in the paragraphs above.
2.2.4 Four Council owned assets will be transferred to local communities by April 2015.
Work on the Asset Management Plan continues and opportunities are being addressed to ensure that the council’s asset base is being utilised to the maximum for the community. Assets are being used to generate income, disposed of to gain capital receipts, being transferred to the community where prospects arise and are being utilised to best effect.
2.2.5 The Total Number of Affordable Homes to be delivered in 2014/15 is 170; the
estimated total year to date of 162 is slightly below target but there are plans in place to deliver the target by March 2015.
2.2.6 To support local economic growth, the planning applications for employment land is
reviewed and at Quarter 3, applications remain low with 3.9 hectares of additional employment land being approved against a target of 12 hectares. The Council continues to encourage economic growth within the District and discussions with developers occurs on an ongoing basis.
3.0 CONCLUSIONS: 3.1 Performance against the revised Council Plan key priorities are being managed and action
plans have been developed to address areas of weaker performance to assist the Council to progress to meet the priorities through the remainder of 2014/15.
4.0 RECOMMENDATION: 4.1 It is recommended that the Scrutiny Committee recommends to Cabinet that the current
Council Plan 2011-2015 remains as the Council’s priorities until the 2015-19 Plan is approved by Cabinet in November 2015.
4.2 It is recommended that the Scrutiny Committee considers the progress made against the
Council Plan as detailed in Annex ‘A’. JUSTIN IVES Background papers: Updated Council Business Plan 2014/15
Performance Board Reports 2014/15 for Quarter 3 Management Team Report Quarter 3 2014/15
Author ref: LBW Contact: Louise Branford-White
Head of Resources Direct Line No: (01609) 767024
260215 Scrutiny Perf 2014-15 Q3
Ham
ble
ton
Dis
tric
t C
ou
nc
il R
epo
rt t
o S
cru
tin
y C
om
mit
tee
26 F
ebru
ary
2015
A
nn
ex A
Co
un
cil P
erfo
rman
ce Q
uar
ter
3
01 O
cto
ber
- 3
1 D
ecem
ber
201
4
T
his
repo
rt p
rovi
des
info
rmat
ion
on p
erfo
rman
ce to
war
ds th
e C
ounc
il B
usin
ess
Pla
n P
rior
ities
for
the
third
qua
rter
of 2
014
/15,
as
repo
rted
at t
he q
uart
erly
Per
form
ance
Rev
iew
Boa
rds
held
in F
ebru
ary
2015
. It
shou
ld b
e no
ted
that
due
to th
e C
hris
tmas
per
iod
so
me
figur
es fo
r th
e fu
ll qu
arte
r w
ere
unav
aila
ble;
hen
ce, a
s in
pre
viou
s ye
ars
in th
e in
tere
sts
of a
ccur
acy,
som
e se
rvic
es h
ave
repo
rted
acc
urat
e fig
ures
for
the
two
mon
ths
to th
e en
d of
Nov
embe
r w
ith e
stim
ates
for
the
full
quar
ter.
K
ey P
rio
riti
es:
P
rovi
ding
Cus
tom
er E
xcel
lenc
e
D
rivin
g E
cono
mic
Dev
elop
men
t
P
rom
otin
g H
ealth
& W
ellb
eing
Im
prov
ing
Was
te &
Rec
yclin
g
D
eliv
erin
g S
ervi
ces
for
a C
hang
ing
Pop
ulat
ion
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 2
of 2
4
Pro
vid
ing
Cu
sto
mer
Exc
elle
nce
AIM
(1)
: T
o p
ut
ou
r cu
sto
mer
s fi
rst
and
pro
vid
e ac
cess
to
hig
h q
ual
ity,
val
ue
for
mo
ne
y se
rvic
es t
hat
mee
t th
e n
eed
s o
f o
ur
com
mu
nit
ies.
W
e w
ill
:
-
Del
iver
an
easy
to u
se, e
asy
to a
cces
s, r
espo
nsiv
e se
rvic
e by
:
-
Mon
itor
and
resp
ondi
ng to
cus
tom
er fe
edba
ck &
sat
isfa
ctio
n le
vels
.
-
Pro
vide
a c
ompr
ehen
sive
, eas
y to
acc
ess
and
up to
dat
e w
ebsi
te.
Ind
icat
or
Tar
get
Q
uar
ter
3
Q3
Act
ion
s/co
mm
ent
Incr
ease
res
olut
ion
of
enqu
iries
at t
he fi
rst p
oint
of
cont
act v
ia –
F
ace
to fa
ce
T
elep
hone
85%
50%
81.5
%
(tot
al fo
otfa
ll 31
,964
)
35.7
% (
tota
l cal
ls 2
1,26
4)
The
leve
l of s
ervi
ce d
eman
d co
ntin
ues
with
tele
phon
e co
ntac
ts r
unni
ng a
t sim
ilar
leve
ls
to 2
013/
14 a
nd in
crea
sed
face
to fa
ce d
eman
d on
201
3/14
leve
ls.
Wor
k is
ong
oing
to in
crea
se fi
rst p
oint
res
olu
tion
by th
e us
e of
impr
oved
tech
nolo
gy a
nd
task
ana
lysi
s to
exp
and
the
num
ber
of s
ervi
ces
prov
ided
thro
ugh
the
Con
tact
Cen
tre,
ho
wev
er th
is w
ill ta
ke s
ome
time
to s
how
res
ults
in th
e pe
rfor
man
ce a
naly
sis .
Im
prov
e an
d en
sure
co
nsis
tent
ly h
igh
leve
ls o
f cu
stom
er s
atis
fact
ion
via
Gov
met
ric th
roug
h –
F
ace
to F
ace
T
elep
hone
W
ebsi
te
95%
95%
50%
89.8
%
(15
30 f
eedb
ack)
98.3
%
(88
17 fe
edba
ck)
50%
(
379
feed
back
)
Tot
al
10,
726
feed
back
Cus
tom
er s
atis
fact
ion
rem
ains
con
sist
ently
hig
h, s
ee d
etai
l in
Cus
tom
er S
atis
fact
ion
Gov
Met
ric s
ectio
n.
Mon
itor
Cus
tom
er S
ervi
ce
cont
acts
by
chan
nel a
nd
chan
nel s
hift
:
2013
-14
% (
actu
al)
Tot
al 1
10,2
28 in
tera
ctio
ns
T
he C
usto
mer
Exc
elle
nce
Pro
ject
incl
udes
ele
men
ts s
uch
as n
ew w
ebsi
te, C
RM
, bu
sine
ss p
roce
sses
, upg
rade
d e-
form
s, c
usto
mer
ser
vice
trai
ning
and
cul
ture
. W
ork
is
prog
ress
ing
in a
ll ar
eas.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 3
of 2
4
F
ace
to F
ace
34.3
%
(53,
994)
35
.1%
(
38,
842
act
uals
)
T
elep
hone
56
.9%
(8
9,37
3)
54.8
%
( 6
0,36
3 ac
tual
s)
W
ebsi
te
8.8%
(1
3,76
0)
10.2
%
(1
1,02
3 ac
tual
s)
Uph
eld
corp
orat
e co
mpl
aint
s le
adin
g to
se
rvic
e im
prov
emen
ts
2013
-14
94%
86
.4%
Mem
bers
are
ask
ed to
not
e th
at th
e nu
mbe
rs o
f com
plai
nts
is m
inis
cule
com
pare
d to
the
over
all v
olum
es o
f enq
uirie
s –
Fac
e to
Fac
e 3
8,84
2 a
nd T
elep
hone
– 6
0,36
3. L
evel
s of
com
plai
nt a
cros
s al
l ser
vice
s an
d th
e C
ounc
il as
a w
hole
are
ver
y lo
w.
Tot
al c
orpo
rate
com
plai
nts
2013
-14
(89)
8
6
Tot
al c
orpo
rate
co
mpl
imen
ts
2013
-14
(101
) 9
1
Pro
vide
a c
ompr
ehen
sive
, ea
sy to
acc
ess
and
up to
da
te w
ebsi
te th
at a
llow
s cu
stom
ers
to fi
nd o
ut a
bout
, tr
ansa
ct a
nd in
tera
ct w
ith
the
coun
cil 2
4/7
Tot
al n
umbe
r of
e-f
orm
s av
aila
ble
Tot
al n
umbe
r of
all
web
hits
w
ith s
uppo
rtin
g an
alys
is :
N/A
175,
098
web
hits
20
13/1
4 in
Q
3
E-f
orm
re
view
65%
co
mpl
ete
166,
240
web
hits
to
date
in
2014
/15
The
new
Cou
ncil
web
site
is in
dev
elop
men
t for
del
iver
y du
ring
sum
mer
201
5.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 4
of 2
4
AIM
(2)
: E
nco
ura
gin
g o
ur
resi
den
ts t
o b
eco
me
mo
re in
volv
ed in
mak
ing
dec
isio
n w
hic
h im
pac
t o
n t
hei
r lo
cal c
om
mu
nit
ies.
We
will
:
-
Wor
k w
ith o
ur c
omm
uniti
es &
sup
port
Are
a P
artn
ersh
ips
to r
efr
esh
thei
r Lo
cal A
ctio
n P
lans
and
bet
ter
prov
ide
loca
l fac
ilitie
s an
d se
rvic
es.
-
Pro
vide
fund
ing
thro
ugh
inve
stm
ent i
n th
e C
omm
uniti
es F
und
at a
loca
l lev
el.
-
Sup
port
com
mun
ities
to b
ring
forw
ard
neig
hbou
rhoo
d pl
ans
and
cons
ider
pro
posa
ls fo
r de
sign
atio
n of
com
mun
ity a
sset
s.
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
Wor
k w
ith o
ur c
omm
uniti
es &
sup
port
A
rea
Par
tner
ship
s to
ref
resh
the
ir Lo
cal
Act
ion
Pla
ns a
nd b
ette
r pr
ovid
e lo
cal
faci
litie
s.
Act
ion
Pla
ns
will
be
re
view
ed
alon
gsid
e th
e cr
eatio
n of
Mar
ket
Tow
n In
vest
men
t P
lans
whi
ch w
ill
star
t in
Janu
ary
2015
.
Pro
gres
s re
mai
ns o
n ta
rget
to a
chie
ve th
is a
im.
Pro
vide
£5
0k
fund
ing
thro
ugh
the
Com
mun
ities
F
und
to
enab
le
com
mun
ities
to
iden
tify
and
mee
t th
eir
own
need
s at
a lo
cal l
evel
.
A
tota
l of
£4
5,48
5 ha
s be
en
awar
ded
to
39
com
mun
ity-le
d pr
ojec
ts.
Pro
gres
s re
mai
ns o
n ta
rget
to a
chie
ve th
is a
im.
We
will
tr
ansf
er
4 C
ounc
il ow
ned
asse
ts t
o th
e lo
cal
com
mun
ity b
y A
pril
2015
Wor
k is
on-
goin
g on
the
Gal
tres
C
entr
e an
d S
nape
. T
his
wor
k is
on-
goin
g.
Aim
(3)
: Im
pro
ve t
he
per
form
ance
an
d p
rod
uct
ivit
y o
f o
ur
serv
ices
. W
e w
ill:
-
Und
erta
ke a
fund
amen
tal r
evie
w o
f all
the
Cou
ncil'
s S
ervi
ces
by 3
1 M
arch
201
5. T
he a
im is
to r
efor
m S
ervi
ces
in o
rder
to :
-
Mee
t cus
tom
er r
equi
rem
ents
.
-
Impr
ove
effic
ienc
y, in
clud
ing
utili
sing
tech
nolo
gy to
mak
e im
prov
emen
ts.
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns
/co
mm
ent
Und
erta
ke a
fun
dam
enta
l re
view
of
all
15 H
DC
Ser
vice
s an
d re
port
pro
gres
s S
ervi
ce p
roce
ss r
evie
ws
are
unde
rtak
en a
s pa
rt o
f pro
cess
es
in C
usto
mer
Exc
elle
nce
Pro
gram
me
The
15
serv
ice
revi
ew p
roje
cts
are
ongo
ing
and
prog
ress
will
be
linke
d w
ith th
e pr
ogre
ssio
n of
the
Cus
tom
er R
elat
ions
hip
Man
agem
ent (
CR
M)
syst
em.
The
driv
e fo
r cu
stom
er E
xcel
lenc
e w
ill e
nsur
e se
rvic
es a
re e
ffici
ent a
nd e
ffect
ive
in th
e pr
oces
ses
that
are
in o
pera
tion.
The
Ser
vice
pro
cess
rev
iew
s ha
ve c
ontin
ued
with
und
erst
andi
ng th
e tr
ansa
ctio
nal
proc
esse
s of
our
top
coun
cil-c
usto
mer
inte
ract
ions
and
impr
ovin
g ou
r sy
stem
s.
Thi
s ha
s in
clud
ed th
e up
grad
e of
our
e-f
orm
s sy
stem
and
a th
orou
gh r
evie
w
ratio
nalis
atio
n an
d im
prov
emen
t to
the
form
s in
use
(fo
r ex
ampl
e Le
isur
e an
d
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 5
of 2
4
Dog
War
den)
. Thi
s w
ill c
ontin
ue in
the
Ne
w Y
ear
whe
n th
e re
view
s w
ill s
tart
to
enga
ge s
ervi
ces
in u
nder
stan
ding
the
cust
omer
exc
elle
nce
cultu
re a
nd a
sses
sing
th
eir
curr
ent r
esou
rce
utili
satio
n to
ach
ieve
mor
e ef
ficie
nt a
nd e
ffect
ive
tran
sact
ions
in
the
futu
re.
Mai
ntai
n cu
stom
er
satis
fact
ion
leve
ls
with
a r
ange
of
Env
ironm
enta
l H
ealth
se
rvic
es a
t abo
ve 8
0%
Foo
d hy
gien
e in
spec
tion
85.
7%
(21
resp
onse
s)
Pes
t co
ntro
l co
mm
erci
al c
ontr
acts
93
.3%
(58
res
pons
es)
Pes
t co
ntro
l do
mes
tic
serv
ices
95
.7%
(23
res
pons
es)
Cur
rent
ly tw
o of
the
thre
e in
dica
tors
are
per
form
ing
wel
l ahe
ad o
f tar
get.
Com
mer
cial
Pes
t C
ontr
ol c
ontr
acts
app
ear
less
suc
cess
ful
at Q
3 du
e to
con
tinui
ng
oper
atio
n un
der
the
SLA
with
Ric
hmon
dshi
re.
The
situ
atio
n ha
s be
en a
ddre
ssed
with
a
chan
ge i
n re
sour
ces
at R
DC
and
add
ition
al w
orkl
oad
bein
g pi
cked
up
by H
DC
ba
sed
staf
f, re
sulti
ng i
n a
tem
pora
ry s
low
ing
dow
n in
ser
vice
. R
esou
rcin
g of
Pes
t C
ontr
ol a
t H
DC
will
be
revi
ewed
in t
he f
orth
com
ing
serv
ice
rest
ruct
ure
that
will
be
in
plac
e by
31
Mar
ch 2
015
Ach
ieve
com
plia
nce
with
EU
Ser
vice
s D
irect
ive
for
e-en
able
men
t of l
icen
ce
and
regi
stra
tion
appl
icat
ions
1.83
% o
r 4
of 2
18 li
cenc
es a
re
acqu
ired
thro
ugh
the
linke
d pa
ymen
t opt
ion.
It is
now
pos
sibl
e to
pur
chas
e lic
ence
s on
line
and
reg
iste
r ap
plic
atio
ns in
line
with
E
U d
irect
ives
in te
rms
of li
nked
pay
men
t opt
ion
on th
e G
over
nmen
t’s o
wn
web
site
.
Oth
er a
ctiv
ity
and
item
s o
f in
tere
st f
or
this
Pri
ori
ty d
uri
ng
Qu
arte
r 3
Cu
sto
mer
Ser
vice
s
Foo
d B
ank
Col
lect
ions
Cus
tom
er S
ervi
ces
Uni
t con
tinue
s to
pro
vide
an
activ
e co
llect
ion
poin
t for
Foo
d B
ank
cont
ribut
ions
Cus
tom
er S
ervi
ces
C
usto
mer
Ser
vice
s U
nit c
ontin
ues
to e
xper
ienc
e hi
gh le
vels
of s
ervi
ce d
eman
d
Cus
tom
er C
are
Cor
pora
te C
usto
mer
Car
e P
rogr
amm
e tr
aini
ng is
con
tinui
ng.
Co
mm
un
icat
ion
s
Pre
ss R
elea
ses
The
uni
t iss
ued
88 r
elea
ses
from
Sep
t 23
to N
ov 3
0 -
44 fo
r H
DC
alo
ne
Des
ign
A
roun
d 11
8 de
sign
jobs
wer
e co
mpl
eted
in th
is ti
me,
94
for
HD
C a
lone
– a
nd a
t a
time
whe
n th
e un
it w
as u
nder
staf
fed
for
thre
e w
eeks
due
to a
nnua
l lea
ve.
S
ever
al la
rge
stra
tegi
es w
ere
com
plet
ed a
long
with
info
rmat
ion
for
the
leis
ure
initi
ativ
es a
nd w
ork
on th
e H
DC
‘Who
’s W
ho’.
New
slet
ters
Par
ish
new
slet
ters
hav
e be
en w
ritte
n fo
r C
hris
tmas
and
ther
e ha
ve b
een
the
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 6
of 2
4
m
onth
ly is
sues
of I
nsig
ht a
nd C
ounc
il T
alk.
Lei
sure
& C
om
mu
nit
ies
P
rime
Tim
e
Thi
s ne
w p
roje
ct w
as la
unch
ed in
Oct
ober
. It
is b
eing
del
iver
ed in
par
tner
ship
with
N
orth
Yor
kshi
re S
port
to r
educ
e is
olat
ion
and
lone
lines
s by
set
ting
up s
usta
inab
le
incl
usiv
e sp
orts
clu
bs.
The
Cou
ncil
is d
eliv
erin
g 8
wee
k bl
ocks
of a
ctiv
ities
in 5
co
mm
uniti
es b
etw
een
Oct
ober
and
Jul
y 20
15.
Gro
ups
in H
utto
n R
udby
and
H
usth
wai
te h
ave
star
ted
with
a fu
rthe
r 3
loca
tions
to b
e de
cide
d
Ham
blet
on S
port
s A
war
ds
T
he S
port
s A
war
ds is
an
annu
al e
vent
to c
eleb
rate
spo
rtin
g ac
hiev
emen
t and
co
ntrib
utio
ns a
cros
s H
ambl
eton
. 14
0 pe
ople
atte
nded
this
yea
r’s A
war
ds a
nd
hear
d fr
om D
anny
Har
t, W
orld
Cha
mpi
on M
ount
ain
Bik
er.
2 w
inne
rs h
ave
also
be
en s
hort
liste
d fo
r th
e N
orth
ern
Ech
o S
port
ing
Her
oes
Aw
ards
.
1 to
1 S
wim
Les
son
Pro
mot
ion
A
pro
mot
ion
aim
ed a
t inc
reas
ing
the
up-t
ake
of 1
to 1
sw
imm
ing
less
ons
was
ran
du
ring
this
per
iod.
As
a re
sult
ther
e ha
s be
en a
50%
incr
ease
in 1
to 1
less
ons
acro
ss th
e le
isur
e ce
ntre
s. T
he s
ucce
ss o
f thi
s pr
omot
ion
has
info
rmed
som
e ch
ange
s to
the
1 to
1 s
wim
min
g le
sson
s pr
oduc
t on
a pe
rman
ent b
asis
Sow
erby
Pro
ject
Pla
nnin
g pe
rmis
sion
sec
ured
and
Impl
emen
tatio
n P
lan
bein
g pr
ogre
ssed
.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 7
of 2
4
Dri
vin
g E
con
om
ic D
evel
op
men
t
Aim
(4)
: T
o s
up
po
rt lo
cal e
con
om
ic g
row
th.
We
will
:
-
Dev
elop
& im
plem
ent a
n E
cono
mic
Str
ateg
y fo
r th
e di
stric
t with
our
par
tner
s.
-
Pro
vide
wor
kspa
ces
and
impr
ove
the
aver
age
occu
panc
y le
vels
.
-
Pro
vide
gra
nts
and
oppo
rtun
ities
to e
nabl
e yo
ung
peop
le to
get
into
wor
k th
roug
h ap
pren
tices
hip
and
grad
uate
sch
emes
.
-
Enc
oura
ge b
usin
esse
s to
loca
te, s
tay
and
grow
via
loca
l for
ums,
net
wor
king
and
a r
ange
of c
omm
unic
atio
ns a
nd s
uppo
rt.
-
Thr
ough
loca
l pla
nnin
g pr
oces
ses,
app
rove
12
hect
ares
of e
mpl
oym
ent l
and
by M
arch
201
5 m
ain
ly in
the
five
mar
ket t
owns
to fa
cilit
ate
oppo
rtun
ities
fo
r lo
cal e
cono
mic
gro
wth
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
Dev
elop
& im
plem
ent a
n E
cono
mic
Str
ateg
y E
cono
mic
Str
ateg
y ap
prov
ed.
The
Eco
nom
ic S
trat
egy
was
app
rove
d at
Cab
inet
on
2nd
Dec
embe
r. C
reat
ion
of a
br
and
and
logo
to b
e us
ed in
ass
ocia
tion
with
the
impl
emen
tatio
n is
und
erw
ay a
nd
proj
ects
con
tinue
to b
e de
velo
ped.
See
k 95
%
aver
age
occu
panc
y le
vels
in
C
ounc
il w
orks
pace
s an
d 75
% i
n m
anag
ed
wor
kspa
ces
durin
g 20
14-1
5.
95.
8% C
ounc
il
7
0.3%
Man
aged
At Q
3 th
e ta
rget
for
aver
age
occu
panc
y in
Cou
ncil
wor
kspa
ces
of 9
5% h
as b
een
exce
eded
. How
ever
, the
man
aged
wor
kspa
ce r
ate
rem
ains
slig
htly
bel
ow th
e 75
%
targ
et.
Ove
rall
letti
ngs
are
posi
tive
desp
ite s
ome
diffi
culti
es w
ith E
volu
tion;
an
over
all r
ate
of
over
80%
cou
ld b
e co
nsid
ered
env
iabl
e.
Per
form
ance
Boa
rd M
embe
rs r
ecog
nise
d th
at E
volu
tion
is a
sta
rtin
g fa
cilit
y m
eani
ng
clie
nts
are
boun
d to
mov
e on
mak
ing
it in
appr
opria
te t
o ex
amin
e re
side
ncy
alon
e
and
aske
d th
at u
sage
dat
a is
als
o pr
ovid
ed.
A n
ew w
ebsi
te fe
atur
e su
ppor
ts o
nlin
e b
ooki
ng fo
r M
omen
tum
, alth
ough
this
is a
di
ffere
nt ty
pe o
f fac
ility
with
less
hig
h de
pend
ency
brin
ging
an
elem
ent o
f ris
k.
Fac
ilita
te
25
youn
g ap
pren
tices
in
lo
cal
smal
l bus
ines
ses
by A
pril
2015
15
App
rent
ices
sta
rted
11 B
usin
esse
s ap
prov
ed fo
r gr
ant.
With
a to
tal t
arge
t of 2
5 ap
pren
tices
for
the
full
year
, at Q
3 w
e ap
pear
to b
e on
co
urse
to a
chie
ve th
is a
im.
The
Per
form
ance
Boa
rd w
as a
dvis
ed th
at fo
llow
-up
wor
k is
und
erta
ken
and
evid
ence
sho
ws
a go
od p
ropo
rtio
n of
app
rent
ices
go
on to
full
empl
oym
ent a
nd a
lso
that
som
e bu
sine
sses
are
ret
urni
ng fo
r fu
rthe
r ap
pren
tices
.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 8
of 2
4
Impr
ove
busi
ness
co
mm
unic
atio
n &
en
gage
men
t th
roug
h lo
cal
busi
ness
for
ums,
ne
twor
king
&
a
rang
e of
co
mm
unic
atio
n m
etho
ds.
App
rent
ice
Aw
ards
, N
etw
ork/
foru
ms
atte
nded
, Lu
nch
& L
earn
and
Key
ac
coun
t lun
ches
Dur
ing
Q3
the
App
rent
ice
Aw
ards
wer
e he
ld, 6
net
wor
ks/f
orum
s at
tend
ed, 2
Lu
nch
& L
earn
s he
ld a
t Evo
lutio
n an
d 2
key
acco
unt l
unch
es w
ith lo
cal
bu
sin
ess
es.
App
rove
12
hect
ares
of
empl
oym
ent
land
by
Mar
ch 2
015
At
Q3
the
Cou
ncil
has
appr
oved
3.9
hec
tare
s of
em
ploy
men
t lan
d.
Mem
bers
sho
uld
be a
war
e th
at th
e ap
pare
nt u
nder
-per
form
ance
is d
ue to
sig
nific
ant
elem
ents
out
side
HD
C c
ontr
ol, a
s C
ounc
il is
ent
irely
dep
ende
nt u
pon
the
num
ber
of
appl
icat
ions
rec
eive
d.
Aim
(5)
: T
o e
nsu
re t
hat
th
e P
lan
nin
g S
ervi
ce s
up
po
rts
the
sust
ain
able
eco
no
mic
gro
wth
an
d d
evel
op
men
t o
f th
e D
istr
ict.
We
will
:
-
Pro
activ
ely
faci
litat
e an
d su
ppor
t the
sus
tain
able
eco
nom
ic d
evel
opm
ent
of t
he a
rea
by w
orki
ng w
ith d
evel
oper
s to
ach
ieve
pla
nnin
g pe
rmis
sion
s fo
r ne
w h
omes
, bu
sine
sses
and
indu
stria
l dev
elop
men
ts,
infr
astr
uctu
re a
nd o
ther
dev
elop
men
t tha
t the
are
a ne
eds
to
thriv
e.
-
In 2
014-
15 w
e w
ill r
evie
w th
e P
lann
ing
Pol
icie
s th
at im
pact
upo
n ec
onom
ic d
evel
opm
ent a
nd g
row
th a
nd w
ill e
nsur
e th
at th
e in
fras
truc
ture
nee
ded
to s
uppo
rt g
row
th c
an b
e pr
ovid
ed b
y im
plem
entin
g th
e C
omm
unity
Infr
astr
uctu
re L
evy
(CIL
).
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
Pro
cess
12
0 re
ques
ts
for
com
preh
ensi
ve
pre-
appl
icat
ion
plan
ning
ad
vice
se
rvic
e fo
r re
side
ntia
l and
/or
com
mer
cial
dev
elop
men
t.
79
requ
ests
com
plet
ed
By
Q3,
79
pre-
appl
icat
ion
advi
ce r
eque
sts
we
re c
ompl
eted
, or
65.8
% o
f the
targ
et
set f
or th
e fu
ll ye
ar 2
014/
15. T
he s
ervi
ce h
as s
een
a m
odes
t inc
reas
e in
pop
ular
ity
sinc
e be
ing
intr
oduc
ed in
201
3, a
lthou
gh th
e le
vel o
f use
ref
lect
s th
e cu
rren
t hea
lth
of th
e de
velo
pmen
t sec
tor.
Ado
pt
a C
omm
unity
In
fras
truc
ture
Le
vy
(CIL
) C
harg
ing
Sch
edul
e an
d pr
oduc
e gu
idan
ce to
dev
elop
ers
Con
sulta
tion
unde
rtak
en
The
Exa
min
er’s
rep
ort
has
been
rec
eive
d an
d w
ill b
e re
port
ed t
o C
abin
et f
or
adop
tion
in M
arch
201
5. G
uida
nce
to d
evel
oper
s w
ill b
e pr
oduc
ed.
Com
plet
e th
e se
lect
ive
revi
ew o
f the
Loc
al
Dev
elop
men
t Fra
mew
ork
(LD
F)
thro
ugh
prod
uctio
n of
new
and
rev
ised
S
uppl
emen
tary
Pla
nnin
g D
ocum
ents
(S
PD
) on
Affo
rdab
le H
ousi
ng a
nd H
ousi
ng S
ize,
T
ype
and
Ten
ure,
with
gui
danc
e m
ater
ial a
s ap
prop
riate
Affo
rdab
le H
ousi
ng S
PD
80
% c
ompl
eted
Hou
sing
SP
D 5
0% c
ompl
ete
& S
usta
inab
le D
evel
opm
ent
SP
Ds
70%
com
plet
ed.
To
date
the
Affo
rdab
le H
ousi
ng S
PD
has
bee
n 80
% c
ompl
eted
and
app
rove
d fo
r co
nsul
tatio
n, a
nd th
e H
ousi
ng a
nd S
usta
inab
le D
evel
opm
ent S
PD
s ha
ve b
een
50%
an
d 70
% c
ompl
eted
res
pect
ivel
y.
The
Sus
tain
able
Dev
elop
men
t SP
D w
as a
ppro
ved
in D
ecem
ber
for
cons
ulta
tion.
The
S
PD
on
Hou
sing
Siz
e, T
ype
and
Ten
ure
will
be
repo
rted
to C
abin
et in
Feb
ruar
y 20
15
for
appr
oval
for
cons
ulta
tion.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 9
of 2
4
Aim
(6)
: T
o p
rovi
de
an e
nvi
ron
men
t fo
r b
usi
nes
s g
row
th b
y d
evel
op
ing
th
e B
usi
nes
s R
ates
sch
eme.
We
will
:
-
Rev
iew
the
new
ly d
evel
oped
bus
ines
s ra
tes
sche
me
to g
ain
best
opp
ortu
nity
for
new
and
dev
elop
ing
busi
ness
to g
row
.
-
Mon
itor
the
ratio
bet
wee
n th
e to
tal r
atea
ble
valu
e an
d th
e nu
mbe
r of
bus
ines
ses
in th
e ar
ea to
ens
ure
that
any
cha
nges
to th
is a
re
refle
cted
in th
e ta
rget
set
by
Go
vern
men
t for
futu
re y
ears
.
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
Mon
itor
num
ber
and
amou
nt o
f Sm
all
Bus
ines
s R
ates
rel
ief a
war
ded
(cum
ulat
ive)
N
o. o
f aw
ards
: 1,
573
£ 2,
688,
250
gran
ted
Bus
ines
s ra
te r
elie
f was
intr
oduc
ed in
reg
ulat
ion
for
2014
/15.
It
is b
eing
mon
itore
d to
ens
ure
that
bus
ines
ses
are
taki
ng a
dvan
tage
of t
he le
gisl
atio
n to
pay
a lo
wer
pr
opor
tion
in b
usin
ess
rate
s to
the
Cou
ncil
in 2
014/
15.
The
Gov
ernm
ent p
ay th
e re
lief t
o th
e C
ounc
il in
gra
nt.
Tot
al r
atea
ble
valu
e of
bus
ines
ses
in th
e ar
ea
Bas
e R
V a
s at
30/
11 is
£66,
403,
174
Q2
13/1
4 -
Bas
e as
at 3
0.09
.13
= £
66,1
64,5
09
Q3
13/1
4 –
Bas
e as
at 3
0.11
.13
= £
66,3
34,7
45
Q4
13/1
4 -
Bas
e as
at 3
1.03
.14
= £
66,1
50,3
34
Q4
12/1
3 -
Bas
e as
at 3
1.03
.13
= £
66,2
74,9
34
Num
ber
of b
usin
esse
s in
the
area
B
ase
at 3
0/11
is 3
,966
bu
sine
sses
Q
2 14
/15
– B
ase
as a
t 30.
09.1
4 =
3,9
62
Q4
13/1
4 -
Bas
e as
at 3
1.03
.14
= 3
,910
Q4
12/1
3 -
Bas
e as
at 3
1.03
.13
= 3
,849
Am
ount
of B
usin
ess
Rat
es to
be
colle
cted
(c
umul
ativ
e)
£ 21
,521
,994
In
Q3
81.6
0% w
as c
olle
cted
com
pare
d w
ith 8
1.28
% in
Q3
last
yea
r.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 10
of 2
4
Oth
er a
ctiv
ity
and
item
s o
f in
tere
st f
or
this
Pri
ori
ty d
uri
ng
Qu
arte
r 3
Bu
sin
ess
& E
con
om
y A
ppre
ntic
e A
war
ds
A
ppre
ntic
es fu
nded
thro
ugh
Cha
ngin
g Li
ves
Bui
ldin
g B
usin
ess
Sch
eme
wer
e ce
lebr
ated
with
an
awar
ds e
vent
on
4th D
ecem
ber
at E
volu
tion
Bus
ines
s C
entr
e.
D
alto
n B
ridge
Ong
oing
mee
tings
wer
e he
ld w
ith D
alto
n bu
sine
sses
who
hav
e se
t up
a st
eerin
g gr
oup
to p
rogr
ess
this
pro
ject
. H
DC
hav
e ag
reed
to a
lloca
te £
65,0
00 fr
om th
e E
cono
mic
Dev
elop
men
t fun
d to
com
plet
e th
e va
luat
ion
and
site
inve
stig
atio
n st
udie
s, a
nd h
ave
awar
ded
Dal
ton
busi
ness
es a
cap
ital g
rant
for
50%
of d
etai
led
desi
gn c
osts
up
to a
max
imum
of £
100k
.
Pla
nn
ing
H
ousi
ng L
and
Sup
ply
appe
al
chal
leng
es
G
ladm
an P
lann
ing
Inqu
iry fo
r E
asin
gwol
d –
prep
arat
ion
of P
roof
s of
Evi
denc
e an
d In
quiry
ses
sion
s. A
lso
prep
arat
ion
for
Hub
y In
quiry
in D
ecem
ber
2014
.
F
urth
er In
quiri
es fo
r G
reat
Ayt
on a
nd S
toke
sley
to fo
llow
.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 11
of 2
4
Pro
mo
tin
g H
ealt
h &
Wel
lbei
ng
Aim
(7)
: Im
pro
ve t
he
hea
lth
an
d w
ellb
ein
g o
f p
eop
le t
hro
ug
h p
arti
cip
atio
n in
sp
ort
, ph
ysic
al a
ctiv
ity
and
th
e ar
ts.
We
will
:
-
Pro
vide
a r
ange
of i
nitia
tives
, pro
gram
mes
and
act
iviti
es w
ithin
com
mun
ity s
ettin
gs a
nd le
isur
e ce
ntre
s. E
nsur
e th
at in
add
ition
to b
eing
aim
ed a
t the
ge
nera
l com
mun
ity th
at th
ese
initi
ativ
es a
re a
lso
targ
eted
at s
peci
fic g
roup
s in
clud
ing:
Y
oung
peo
ple
6
0+
Dis
able
d
Tho
se w
ith s
peci
fic h
ealth
con
ditio
ns
Peo
ple
with
a s
eden
tary
life
styl
e
-
Pro
vide
four
dire
ctly
man
aged
, hig
h qu
ality
leis
ure
cent
res
acro
ss th
e di
stric
t.
-
Pro
vide
gui
danc
e, a
ssis
tanc
e an
d su
ppor
t, fin
anci
al a
nd o
ther
wis
e, to
hel
p 3r
d pa
rtie
s im
prov
e th
e he
alth
and
wel
lbei
ng o
f the
com
mun
ity.
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
Mon
itor
Leis
ure
Cen
tre
usag
e by
:
-
% u
nder
16
year
old
vis
its
18.5
%
Tar
get 2
014/
15 =
18.
2% p
erfo
rmin
g w
ell
-
% 6
0+ v
isits
10
.2%
T
arge
t 201
4/15
= 1
0.7%
pe
rfor
min
g w
ell
Tot
al h
ealth
& fi
tnes
s m
embe
rshi
p ba
se
3,25
8 m
embe
rs
Tar
get 2
014/
15 =
3,3
25
per
form
ing
wel
l
Tot
al n
umbe
r of
sw
ims
124,
737
swim
s T
arge
t 201
4/15
= 1
81,0
60 p
erfo
rmin
g w
ell
Mon
itor
Cus
tom
er S
atis
fact
ion
thro
ugh
the
Net
Pro
mot
er S
core
(N
PS
):
37.1
%
Tar
get 2
014/
15 =
30%
pe
rfor
min
g w
ell
All
4 Le
isur
e C
entr
es to
ach
ieve
a m
inim
um
Que
st r
atin
g of
‘Goo
d’
Go
od
- H
ambl
eton
, B
edal
e S
toke
sley
Exc
elle
nt
- T
hirs
k
Hea
lth &
fitn
ess
cont
inue
s to
be
a ch
alle
ngin
g ar
ea, p
artic
ular
ly a
t Ham
blet
on
LC, w
here
com
petit
ion
has
incr
ease
d. A
n ap
prop
riate
act
ion
plan
is in
pla
ce,
how
ever
, it i
s cl
ear
that
an
exte
nded
and
impr
oved
gym
is c
entr
al to
futu
re
deve
lopm
ent n
eeds
.
Wor
k w
ith 1
00 p
eopl
e w
ith h
ealth
co
nditi
ons
who
hav
e be
en r
efer
red
by a
H
ealth
Pro
fess
iona
l to
the
‘Tak
e T
hat S
tep’
sc
hem
e
146
clie
nts
Thi
s in
itiat
ive
is fa
r ex
ceed
ing
expe
ctat
ions
.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 12
of 2
4
150
disa
bled
peo
ple
to ta
ke u
p a
new
co
mm
unity
spo
rt
142
clie
nts
The
suc
cess
of t
his
initi
ativ
e ha
s b
een
refle
cted
in a
n in
crea
sed
targ
et o
f 150
peo
ple
taki
ng u
p a
new
spo
rt d
urin
g th
is y
ear.
With
142
clie
nts
part
icip
atin
g at
Q3
this
in
itiat
ive
is p
erfo
rmin
g w
ell.
Dev
elop
2 p
rimar
y sc
hool
pre
miu
m
pack
ages
1
pack
age
(for
sw
imm
ing)
A
furt
her
pack
age
is in
dev
elop
men
t
Cre
ate
2 ne
w s
usta
inab
le c
lubs
for
disa
bled
and
/or
olde
r pe
ople
3 cl
ubs
: Nor
thal
lert
on B
occi
a C
lub;
Prim
e T
ime
in H
utto
n R
udby
and
Hus
thw
aite
£8,5
00 h
as b
een
secu
red
thro
ugh
Nor
th Y
orks
hire
Spo
rt to
del
iver
a s
port
rel
ated
pr
ojec
t tar
getin
g ol
der
peop
le w
ho a
re is
olat
ed; t
he p
roje
ct w
ill r
un fr
om O
ctob
er 2
014
– A
ugus
t 201
5 at
5 r
ural
loca
tions
.
Aim
(8)
: E
nco
ura
ge
and
fac
ilit
ate
gre
ater
co
mm
un
ity
co
hes
ion
. W
e w
ill :
-
Pro
vide
a ta
rget
ed p
rogr
amm
e of
com
mun
ity e
vent
s, in
itiat
ives
, pro
gram
mes
and
act
iviti
es.
-
Ass
ist c
omm
unity
clu
bs a
nd o
rgan
isat
ions
.
-
Pro
vide
and
dis
trib
ute
finan
cial
gra
nts
and
allo
catio
ns a
imed
at a
chie
ving
com
mun
ity g
ood.
-
Co-
ordi
nate
and
faci
litat
e vo
lunt
eer
prog
ram
mes
.
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
Ens
ure
all S
ec 1
06 fu
ndin
g de
velo
per
cont
ribut
ion
for
publ
ic o
pen
spac
e, s
port
an
d re
crea
tion
proj
ects
is a
lloca
ted
in a
tim
ely
man
ner
92.5
% C
umul
ativ
e fu
nds
rele
ased
: £1
42,9
47.6
8
Cum
ulat
ive
fund
s al
loca
ted
£4
80,1
22.8
5
The
targ
et th
at a
t lea
st 8
5% o
f all
avai
labl
e S
106
is a
lloca
ted
by th
e en
d of
eac
h qu
arte
r ha
s ag
ain
been
sur
pass
ed a
t Q3.
Thi
s is
suc
ceed
ing
beca
use
of o
ur p
roac
tive
effo
rts
to s
uppo
rt p
aris
hes
in s
ubm
ittin
g a
publ
ic o
pen
spac
e, s
port
and
rec
reat
ion
actio
n pl
an t
hat a
llow
s fu
ndin
g to
be
allo
cate
d.
Sup
port
com
mun
ity a
nd v
olun
tary
sec
tor
to
secu
re £
75k
exte
rnal
fund
ing
for
publ
ic
open
spa
ce, s
port
and
rec
reat
ion
proj
ects
£172
,905
.00
A ta
rget
of £
75,0
00 e
xter
nal f
undi
ng h
as b
een
set f
or th
e ye
ar, a
50%
incr
ease
on
£114
,736
.00
achi
eved
in 2
013-
14.
At
Q3,
£17
2,90
5 of
ext
erna
l fun
ding
has
bee
n se
cure
d as
a r
esul
t of
offic
er
assi
stan
ce in
sec
urin
g £4
5,00
0 fr
om S
port
Eng
land
’s ‘I
nspi
red
Fac
ilitie
s’ fu
nd to
de
velo
p a
driv
ing
rang
e fa
cilit
y at
Eas
ingw
old
Gol
f Clu
b as
wel
l as
just
sho
rt o
f £7
0,00
0 fr
om th
e F
ootb
all F
ound
atio
n to
war
ds th
e co
st o
f res
urfa
cing
the
flood
lit p
itch
in B
edal
e. P
roje
cts
awai
ting
deci
sion
s ar
e T
hirs
k A
thle
tics
Clu
b an
d E
asin
gwol
d S
choo
l & C
omm
unity
floo
dlit
pitc
h.
Sup
port
10
Spo
rts
Clu
bs to
impr
ove
thei
r of
ferin
g 1
2 C
lubs
E
xcee
ds ta
rget
for
the
year
, per
form
ing
wel
l.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 13
of 2
4
Co-
ordi
nate
and
del
iver
2 ‘G
et H
ambl
eton
C
yclin
g’ e
vent
s / c
ampa
igns
1
Eve
nt
Res
ourc
es a
lloca
ted
to a
noth
er h
ealth
pro
ject
with
in th
e se
ctio
n ai
med
at i
ncre
asin
g pa
rtic
ipat
ion
in p
hysi
cal a
ctiv
ity.
Aim
(9)
: Im
pro
ve t
he
per
son
al s
afet
y o
f in
div
idu
als.
We
will
:
-
Pro
vide
a L
earn
to S
wim
pro
gram
me
and
scho
ol s
wim
min
g op
port
uniti
es.
-
Pro
vide
a s
afeg
uard
ing
serv
ice.
-
Sup
port
and
faci
litat
e co
ach
educ
atio
n an
d cl
ub a
ssur
ance
sch
emes
.
-
Pro
mot
e fo
od s
afet
y in
bus
ines
ses
and
hom
es.
Ind
icat
or
Qu
arte
r3
Q3
Act
ion
s/co
mm
ent
Tot
al
num
ber
of
child
ren
in
the
‘Lea
rn
to
Sw
im’ p
rogr
amm
e
3,4
80
The
num
ber
of c
hild
ren
in th
e ‘L
earn
to S
wim
’ pro
gram
me
at Q
3 ha
s al
mos
t ach
ieve
d th
e 3,
500
targ
et fo
r th
e fu
ll ye
ar.
Pro
vide
co
ach
educ
atio
n co
urse
s fo
r a
min
imum
of 4
0 co
ache
s T
o be
del
iver
ed Q
4
Ach
ieve
a
leve
l of
85
%
Bro
adly
C
ompl
iant
F
ood
Bus
ines
ses
82%
T
he C
ounc
il fe
ll sl
ight
ly s
hort
of
the
targ
et w
ith t
he a
chie
ved
amou
nt o
f 82
%.
Coa
chin
g is
be
ing
prov
ided
fo
r ta
keaw
ay
busi
ness
es
with
a
0,
1 or
2
scor
e to
im
prov
e co
mpl
ianc
e.
Mai
ntai
n a
leve
l of
85%
of
food
bus
ines
ses
at
a ra
ting
in t
he F
ood
Hyg
iene
Rat
ing
Sch
eme
of 4
or
5
87.
5%
Tar
get
has
agai
n be
en m
et t
his
quar
ter.
T
he F
ood
Hyg
iene
Rat
ing
Sys
tem
has
had
a
posi
tive
impa
ct o
n co
mpl
ianc
e le
vels
of
food
bus
ines
ses
and
food
bus
ines
ses
are
keen
to d
ispl
ay a
hig
h sc
ore
in th
eir
win
dow
s.
Com
plet
e 40
0 fo
od h
ygie
ne in
terv
entio
ns
392
T
o da
te t
he C
ounc
il ha
s co
mpl
eted
39
2 in
terv
entio
ns w
hich
is
98%
of
the
2014
/15
targ
et.
It is
ant
icip
ated
tha
t w
hen
the
serv
ice
is r
epat
riate
d th
ere
will
be
grea
ter
capa
city
w
ithin
th
e te
am
to
achi
eve
this
ta
rget
w
ithou
t th
e ad
ded
budg
etar
y pr
essu
re
of
empl
oyin
g a
cont
ract
or.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 14
of 2
4
Aim
(10
): S
up
po
rt h
ealt
hy
com
mu
nit
ies
and
bu
sin
esse
s b
y p
rovi
din
g a
n o
utr
each
ing
En
viro
nm
enta
l Hea
lth
Ser
vice
. W
e w
ill :
-
Pro
mot
e ho
me
heal
th th
roug
h ac
tions
on
cont
rolli
ng in
door
air
pollu
tion
and
prev
entin
g ex
cess
col
d.
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
40
vuln
erab
le
peop
le’s
ho
mes
m
ade
war
mer
thr
ough
a W
arm
Hea
lthy
Hom
es
inte
rven
tion
3 ho
mes
impr
oved
12 r
efer
rals
rec
eive
d an
d 3
hom
es im
prov
ed in
Q3.
Dem
and
is e
xpec
ted
to in
crea
se in
Q
4.
Oth
er a
ctiv
ity
and
item
s o
f in
tere
st f
or
this
Pri
ori
ty d
uri
ng
Qu
arte
r 3
En
viro
nm
enta
l Hea
lth
S
ervi
ce R
epat
riatio
n
Pre
para
tions
for
repa
tria
tion
of th
e se
rvic
e ar
e on
goin
g, w
ith p
ropo
sed
reor
gani
satio
n as
a s
tand
-alo
ne s
ervi
ce.
Li
cens
ing
A
ppro
val s
ough
t for
:
o
Car
avan
Site
Enf
orce
men
t Pol
icy
and
Rev
ised
Sta
ndar
ds
o
Am
ende
d W
ater
Sup
plie
s E
nfor
cem
ent P
olic
y
o
Am
endm
ent t
o th
e V
ehic
le a
nd D
river
Lic
ensi
ng P
olic
y to
mak
e pr
ovis
ion
for
the
use
of C
CT
V in
lice
nsed
veh
icle
s
Lei
sure
& C
om
mu
nit
ies
Prim
e T
ime
T
his
new
pro
ject
was
laun
ched
in O
ctob
er.
It is
bei
ng d
eliv
ered
in p
artn
ersh
ip w
ith
Nor
th Y
orks
hire
Spo
rt to
red
uce
isol
atio
n an
d lo
nelin
ess
by s
ettin
g up
sus
tain
able
in
clus
ive
spor
ts c
lubs
. T
he C
ounc
il is
de
liver
ing
8 w
eek
bloc
ks o
f act
iviti
es in
5
com
mun
ities
bet
wee
n O
ctob
er a
nd J
uly
2015
. G
roup
s in
Hut
ton
Rud
by a
nd
Hus
thw
aite
hav
e st
arte
d w
ith a
furt
her
3 lo
catio
ns to
be
deci
ded
(KP
I 15.
1)
H
ambl
eton
Spo
rts
Aw
ards
Alth
ough
not
link
ed to
spe
cific
KP
I the
Sp
orts
Aw
ards
is a
n an
nual
eve
nt to
ce
lebr
ate
spor
ting
achi
evem
ent a
nd c
ontr
ibut
ions
acr
oss
Ham
blet
on.
140
peop
le
atte
nded
this
yea
r’s A
war
ds a
nd h
eard
from
Dan
ny H
art,
Wor
ld C
ham
pion
Mou
ntai
n B
iker
. 2
win
ners
hav
e al
so b
een
shor
tlist
ed fo
r th
e N
orth
ern
Ech
o S
port
ing
Her
oes
Aw
ards
.
1
to 1
Sw
im L
esso
n P
rom
otio
n
A p
rom
otio
n ai
med
at i
ncre
asin
g th
e up
-tak
e of
1 to
1 s
wim
min
g le
sson
s w
as r
an
durin
g th
is p
erio
d. A
s a
resu
lt th
ere
has
been
a 5
0% in
crea
se in
1 to
1 le
sson
s ac
ross
the
leis
ure
cent
res.
The
suc
cess
of t
his
prom
otio
n ha
s in
form
ed s
ome
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 15
of 2
4
chan
ges
to th
e 1
to 1
sw
imm
ing
less
ons
prod
uct o
n a
perm
anen
t bas
is.
S
ower
by P
roje
ct
P
lann
ing
perm
issi
on s
ecur
ed a
nd Im
plem
enta
tion
Pla
n be
ing
prog
ress
ed.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 16
of 2
4
Imp
rovi
ng
Wa
ste
& R
ecyc
ling
Aim
(11
): M
inim
ise
the
imp
act
of
was
te o
n t
he
envi
ron
men
t b
y in
crea
sin
g t
he
amo
un
t o
f h
ou
seh
old
was
te t
hat
is r
ecyc
led
. W
e w
ill :
-
Im
prov
e re
cycl
ing
tonn
ages
, env
ironm
enta
l out
com
es a
nd in
com
e.
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
To
incr
ease
the
rate
s fo
r ho
useh
old
was
te
47%
by
Mar
201
5
(201
3/14
: 46.
8%)
‐ R
ecyc
ling
1
8 %
(es
timat
ed)
The
est
imat
ed r
ecyc
ling/
com
post
ing
rate
at
Q3
was
46%
, on
ly ju
st b
elow
the
tar
get
of
47%
for
the
year
.
Com
post
ing
tonn
ages
are
alw
ays
wea
ther
dep
ende
nt a
nd a
re s
igni
fican
tly h
ighe
r th
an
last
yea
r du
e to
the
good
aut
umn
wea
ther
.
‐ C
ompo
stin
g 2
8% (
estim
ated
)
Mon
itor
tonn
age
by c
hann
el :
F
igur
es
are
base
d on
ac
tual
s an
d so
me
estim
ates
. H
ambl
eton
’s
recy
clin
g ra
te
com
pare
s w
ell
with
oth
er N
orth
Yor
kshi
re a
utho
ritie
s bu
t la
gs b
ehin
d co
mpa
rato
r co
unci
ls in
oth
er a
reas
. T
he W
aste
Str
ateg
y R
evie
w (
Cor
pora
te P
lan
Aim
12)
will
see
k to
add
ress
this
issu
e.
‐ La
ndfil
l 4
,501
(es
timat
ed)
Cum
ulat
ive
year
to d
ate
tota
l 14
,301
tonn
es (
estim
ated
)
‐ R
ecyc
ling
‐ C
ompo
stin
g
1,4
90 (
estim
ated
)
2,3
00 (
estim
ated
)
Cum
ulat
ive
year
to d
ate
tota
l 4,
517
tonn
es (
estim
ated
) C
umul
ativ
e ye
ar to
dat
e to
tal
9,86
7 to
nnes
(es
timat
ed)
The
follo
win
g es
timat
es r
epor
ted
in Q
3 se
rvic
e pl
an 1
3/14
:
Hou
seho
ld la
ndfil
l = 4
,995
tonn
es
Est
Dry
rec
ycla
te =
1,5
32 t
onne
s
Gre
en C
ompo
stin
g =
1,9
42 to
nnes
Mon
itor
tonn
age
by k
erbs
ide
wei
ght :
The
re
has
been
a
slig
ht
decr
ease
in
pa
per
and
plas
tic
and
cans
. P
aper
is
st
ill
gene
rally
dec
reas
ing
due
to t
he r
ise
in e
lect
roni
c ne
ws
cons
umpt
ion
and
the
decr
ease
in
pap
er d
irect
mai
l mar
ketin
g.
‐ P
aper
6
00 (
estim
ated
) C
umul
ativ
e ye
ar to
dat
e to
tal 1
,736
tonn
es (
est)
‐ G
lass
42
9 (e
stim
ated
) C
umul
ativ
e ye
ar to
dat
e to
tal 1
,373
tonn
es (
est)
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 17
of 2
4
‐ P
last
ic &
Can
s 17
9 (e
stim
ated
)
Cum
ulat
ive
year
to d
ate
tota
l 514
tonn
es (
est)
The
se w
ere
not 1
3/14
KP
Is b
ut th
ese
are
estim
ates
rep
orte
d to
Q3
Boa
rd 1
3/14
:
Pap
er =
618
tonn
es
Gla
ss =
445
tonn
es
Pla
stic
& C
ans
= 2
14 to
nnes
Aim
(12
): P
rovi
de
an e
ffic
ien
t, c
ust
om
er f
ocu
ssed
, was
te a
nd
rec
yclin
g c
olle
ctio
n s
ervi
ce.
We
will
:
-
Wor
k w
ith th
e co
mm
unity
and
sta
keho
lder
s to
del
iver
a h
igh
qua
lity,
cus
tom
er fo
cuss
ed a
nd c
ost e
ffect
ive
was
te m
anag
emen
t ser
vice
. In
201
4-15
w
e w
ill p
rodu
ce a
new
Was
te M
anag
emen
t Str
ateg
y.
-
To
achi
eve
cost
effi
cien
cies
thro
ugh
havi
ng a
str
ateg
ic a
ppro
ach
for
the
deliv
ery
of w
aste
man
agem
ent s
ervi
ces.
-
To
cons
ult a
nd th
en c
arry
out
mod
ellin
g of
mat
eria
ls th
at c
ould
be
colle
cted
, to
redu
ce w
aste
to la
ndfil
l and
mee
t cus
tom
er e
xpec
tatio
ns.
-
To
impr
ove
cust
omer
sat
isfa
ctio
n, th
roug
h pr
oces
s im
prov
emen
t, st
aff e
ngag
emen
t and
em
pow
erm
ent.
-
To
ensu
re th
at H
ealth
and
Saf
ety
is a
cor
e co
nsid
erat
ion
in a
ny fu
ture
pro
pose
d se
rvic
e op
erat
ion
for
both
res
iden
ts a
nd th
e C
ounc
il’s
oper
ativ
es.
-
To
form
effe
ctiv
e pa
rtne
rshi
ps to
del
iver
effi
cien
cies
thro
ugh
vehi
cle
and
recy
clin
g pr
ocur
emen
ts.
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
Dev
elop
an
d de
liver
a
new
W
aste
M
anag
emen
t S
trat
egy
for
the
stra
tegi
c ap
proa
ch
of
cost
ef
fect
ive
deliv
ery
of
was
te m
anag
emen
t ser
vice
s.
The
W
aste
M
anag
emen
t S
trat
egy
is
on
targ
et
and
is
sche
dule
d to
go
to C
abin
et i
n M
arch
201
5.
The
maj
or d
iffer
ence
s be
twee
n au
thor
ities
nat
iona
lly r
elat
e to
the
chos
en c
olle
ctio
n m
etho
dolo
gy a
nd s
chem
e si
mpl
icity
. F
or e
xam
ple,
co-
min
glin
g of
fers
adv
anta
ges
of
incr
ease
d to
nnag
e w
ith fe
wer
veh
icle
s re
quire
d an
d ea
sier
mor
e ef
ficie
nt c
olle
ctio
ns,
high
er to
nnag
es b
ut lo
wer
rev
enue
. H
DC
has
so
far
opte
d fo
r hi
gher
val
ue r
ecyc
late
.
The
str
ateg
y ne
eds
to d
ovet
ail w
ith th
e pr
opos
ed A
llert
on P
ark
plan
s; p
rocu
rem
ent o
f ve
hicl
es m
ust a
lso
com
men
ce s
oon
to a
ccom
mod
ate
the
6 m
onth
lead
tim
e, a
long
w
ith r
oute
opt
imis
atio
n.
The
Was
te M
anag
emen
t Str
ateg
y is
on
targ
et a
nd w
ill g
o to
Cab
inet
in M
arch
.
Und
erta
ke m
odel
ling
to id
entif
y w
ays
to
incr
ease
the
rang
e of
mat
eria
ls c
olle
cted
at
the
kerb
side
and
/or
at b
ring
site
s
To
be r
epor
ted
in Q
4 C
onsu
ltant
s ar
e w
orki
ng o
n m
odel
ling
met
hodo
logi
es fo
r w
aste
col
lect
ion;
gre
en w
aste
ha
s so
far
been
del
iber
atel
y om
itted
from
this
exe
rcis
e. M
embe
rs w
ere
urge
d to
at
tend
a m
embe
r w
orks
hop
to b
e he
ld o
n 4
th N
ovem
ber
ahea
d of
pub
lic c
onsu
ltatio
n ea
rly in
the
new
yea
r.
Impr
ove
cust
omer
sat
isfa
ctio
n th
roug
h pr
oces
s en
hanc
emen
ts id
entif
ied
in th
e T
o be
rep
orte
d in
Q4
Thi
s w
ill b
e pr
ogre
ssed
as
part
of t
he W
aste
Man
agem
ent S
trat
egy
Cus
tom
ers
and
Mem
bers
hav
e a
desi
re f
or a
sim
pler
sys
tem
and
bot
h pr
efer
red
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 18
of 2
4
mod
ellin
g pr
ojec
t op
tions
will
ach
ieve
this
and
con
sequ
ently
impr
ove
cust
omer
sat
isfa
ctio
n.
Und
erta
ke T
echn
ical
Env
ironm
enta
l E
cono
mic
ally
Pra
ctic
al (
TE
EP
) as
sess
men
t to
ensu
re a
ny n
ew s
yste
m is
co
mpa
tible
with
cur
rent
EU
Was
te
Fra
mew
ork
Dire
ctiv
e.
Exi
stin
g op
erat
ions
ar
e co
mpl
iant
E
xist
ing
oper
atio
ns T
EE
P c
ompl
iant
, W
YG
to
issu
e in
Dec
‘14
note
to
conf
irm p
rior
to
new
reg
ulat
ions
1/1
/15
To
proc
ure
a ne
w c
ontr
act f
or d
ry
recy
clat
e, d
eliv
ered
in p
artn
ersh
ip w
ith
othe
r lo
cal a
utho
ritie
s.
To
be a
chie
ved
by J
anua
ry
2016
T
his
will
be
prog
ress
ed a
s pa
rt o
f the
Was
te M
anag
emen
t Str
ateg
y
To
deliv
er a
rep
lace
men
t fle
et o
f rec
yclin
g ve
hicl
es to
sup
port
the
new
con
trac
t. T
o be
ach
ieve
d by
Jan
uary
20
16
Thi
s w
ill b
e pr
ogre
ssed
as
part
of t
he W
aste
Man
agem
ent S
trat
egy
Oth
er a
ctiv
ity
and
item
s o
f in
tere
st f
or
this
Pri
ori
ty d
uri
ng
Qu
arte
r 3
Was
te &
Str
eet
Sce
ne
Bin
Tag
s
B
in t
ags
deta
iling
am
endm
ents
to
refu
se a
nd r
ecyc
ling
colle
ctio
ns in
201
4/15
wer
e de
liver
ed w
/c 1
0 N
ovem
ber.
D
urin
g su
spen
ded
colle
ctio
ns,
staf
f w
ill b
e un
dert
akin
g tr
aini
ng i
nclu
ding
Driv
er
Cer
tific
ate
of P
rofe
ssio
nal
Com
pete
nce
(man
dato
ry f
or a
ll dr
iver
s of
veh
icle
s 7.
5t
and
abov
e),
Hea
lth C
heck
s in
clud
ing
Aud
iom
etry
Ass
essm
ents
, E
ye S
ight
tes
ts
and
W
eigh
t che
cks
Dog
War
den
serv
ice
O
ut o
f hou
rs s
ervi
ce fo
r st
ray
dogs
und
er in
vest
igat
ion
with
con
side
ratio
n to
cos
t an
d nu
mbe
r of
rep
orts
.
In
terim
sch
edul
e of
wee
kly
wor
king
issu
ed fo
r th
e do
g w
arde
n, to
iden
tify
‘ear
ly’
and
‘late
‘ sh
ifts
requ
ired
by th
e se
rvic
e; a
ppro
pria
te tr
aini
ng r
equi
red
for
oper
atio
nal s
taff
to d
eput
ise
in a
bsen
ce o
f Dog
War
den.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 19
of 2
4
Del
iver
ing
Ser
vice
s fo
r a
Ch
ang
ing
Po
pu
lati
on
Aim
(13
): P
rovi
sio
n o
f an
ad
equ
ate
amo
un
t an
d r
ang
e o
f h
ou
sin
g,
incl
ud
ing
aff
ord
able
ho
usi
ng
, to
mee
t th
e h
ou
sin
g n
eed
s o
f al
l se
ctio
ns
o
f th
e lo
cal
com
mu
nit
y. W
e w
ill
:
-
Thr
ough
the
Cou
ncil’
s P
lann
ing
and
Str
ateg
ic H
ousi
ng fu
nctio
ns e
nsur
e th
at th
ere
are
suffi
cien
t del
iver
able
hou
sing
site
s to
mee
t the
nee
ds o
f the
ar
ea fo
r m
arke
t and
affo
rdab
le h
ousi
ng a
nd to
sup
port
eco
nom
ic g
row
th.
-
In 2
014/
15 o
ur fo
cus
will
be
on w
orki
ng w
ith d
evel
oper
s to
ach
ieve
and
impl
emen
t pla
nnin
g pe
rmis
sion
s on
allo
cate
d si
tes
and
on
win
dfal
l site
s w
here
com
patib
le w
ith p
olic
y.
-
We
will
be
robu
st in
our
neg
otia
tions
to a
chie
ve th
e C
ounc
il’s
targ
ets
for
affo
rdab
le h
ousi
ng a
nd a
ppro
pria
te h
ousi
ng m
ix in
new
dev
elop
men
ts,
part
icul
arly
to e
nsur
e th
at a
sig
nific
ant p
ropo
rtio
n of
new
hou
sing
is d
esig
ned
to m
eet t
he n
eeds
of o
lder
peo
ple.
-
We
will
con
tinue
to s
uppo
rt th
e w
ork
of th
e R
ural
Hou
sing
Ena
bler
to d
eliv
er s
mal
l affo
rdab
le h
ousi
ng s
chem
es in
rur
al a
reas
.
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
New
H
omes
pe
rmis
sion
s:
mai
ntai
n a
min
imum
of
five
year
’s s
uppl
y of
hou
sing
de
liver
able
th
roug
h al
loca
ted
and
unal
loca
ted
site
s w
ith p
lann
ing
perm
issi
on.
416
(cum
ulat
ive)
In
Q3,
416
per
mis
sion
s ha
ve b
een
gran
ted
in to
tal i
n th
e H
ambl
eton
are
a w
hich
is o
n ta
rget
.
In th
e P
ublic
Inqu
iry h
eld
in N
ovem
ber
2014
on
a si
te in
Eas
ingw
old,
the
Cou
ncil
robu
stly
def
ende
d its
pos
ition
that
a fi
ve y
ear
supp
ly h
as b
een
mai
ntai
ned.
The
In
spec
tor’s
dec
isio
n is
exp
ecte
d in
Jan
uary
201
5.
Tot
al
num
ber
of
all
Affo
rdab
le
Hom
es
deliv
ered
61
(es
t)
14/1
5 T
arge
t set
at 1
70, h
ence
the
estim
ated
tota
l yea
r to
dat
e of
162
is s
light
ly
unde
r-pe
rfor
min
g at
this
sta
ge, b
ut p
lans
in p
lace
to d
eliv
er b
y M
arch
201
5.
Of
whi
ch,
num
ber
of
rura
l A
fford
able
H
omes
del
iver
ed
9 (e
st)
14/1
5 T
arge
t set
at 1
2, h
ence
per
form
ing
wel
l
To
incr
ease
the
num
ber
of m
ajor
pla
nnin
g ap
plic
atio
ns d
eter
min
ed w
ithin
13
wee
ks,
or a
n al
tern
ativ
e tim
esca
le a
gree
d w
ith t
he
appl
ican
t, to
65%
.
80%
[4 o
f 5]
In Q
3, 4
of 5
maj
or a
pplic
atio
ns w
ere
dete
rmin
ed w
ithin
the
agre
ed ti
mes
cale
whi
ch
at 8
0% e
xcee
ds th
e ta
rget
.
Mem
bers
are
rem
inde
d th
at m
ajor
app
licat
ions
ofte
n re
quire
a s
igni
fican
t per
iod
of
lega
l wor
k w
hich
can
not b
e co
mpl
eted
with
in th
e 13
wee
k ta
rget
. In
suc
h ci
rcum
stan
ces
an e
xten
sion
per
iod
is a
gree
d w
ith th
e ap
plic
ant.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 20
of 2
4
AIM
(14
): P
rovi
sio
n o
f d
irec
t su
pp
ort
to
Dis
tric
t re
sid
ents
in n
eed
to
pre
ven
t h
om
eles
snes
s. W
e w
ill :
-
Mai
ntai
n ou
r pe
rfor
man
ce o
n ho
mel
essn
ess
prev
entio
ns to
ens
ure
the
num
ber
of r
esid
ents
who
suf
fer
the
dist
ress
and
dis
rupt
ion
of b
eing
mad
e ho
mel
ess
is m
inim
ised
.
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
Num
ber
of H
omel
ess
Pre
vent
ions
87
O
f th
e 87
Cou
ncil
hom
eles
snes
s pr
even
tions
in Q
3, 6
3 w
ere
inst
igat
ed b
y H
DC
and
a
furt
her
24 b
y pa
rtne
rs, g
ivin
g a
cum
ulat
ive
tota
l for
the
year
to d
ate
of 3
32.
Fur
ther
wor
k is
bei
ng d
one
to a
chie
ve t
he t
arg
et o
f 48
0 fo
r th
e fu
ll ye
ar b
ut p
rogr
ess
has
been
slo
wed
at Q
3 du
e to
the
com
plex
ity o
f cur
rent
cas
es.
Hom
eles
s A
pplic
atio
ns (
acce
ptan
ces)
(c
umul
ativ
e)
40
14/1
5 T
arge
t w
as
set
at
120,
bu
t M
embe
rs
are
rem
inde
d th
at
this
is
on
ly
a be
nchm
ark
as w
e ha
ve n
o co
ntro
l ove
r th
e nu
mbe
r of
app
licat
ions
rec
eive
d.
Aim
(15
): Im
pro
ve t
he
hea
lth
an
d w
ellb
ein
g o
f a
chan
gin
g p
op
ula
tio
n.
We
will
:
-
Pro
vide
a r
ange
of i
nitia
tives
, pro
gram
mes
and
act
iviti
es fo
r ta
rget
ed c
omm
unity
gro
ups.
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
50 o
lder
peo
ple
taki
ng u
p a
new
com
mun
ity
spor
t 3
7 pa
rtic
ipan
ts
37 p
eopl
e cu
rren
tly ta
king
par
t (P
rimet
ime)
.
Aim
(16
): H
elp
peo
ple
co
nti
nu
e to
lead
mo
re in
dep
end
ent
lives
. W
e w
ill :
-
Pro
vide
a ta
rget
ed p
rogr
amm
e of
initi
ativ
es, p
rogr
amm
es a
nd a
ctiv
ities
aim
ed a
t tho
se w
hose
inde
pend
ence
is m
ost a
t ris
k e.
g. e
lder
ly a
nd p
eopl
e w
ith a
dis
abili
ty.
-
Dev
elop
furt
her
the
Dis
able
d F
acili
ties
Gra
nt s
chem
e pr
ovid
ing
adap
tions
to p
rivat
e re
side
nces
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
Tar
gets
rel
ated
to
initi
ativ
es a
imed
at
thos
e w
hose
in
depe
nden
ce
is
mos
t at
ris
k ar
e co
vere
d by
pre
viou
s K
PI’s
.
N/A
T
hese
topi
cs a
re c
over
ed e
lsew
here
in th
is r
epor
t.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 21
of 2
4
Clo
sely
m
anag
e se
rvic
e pr
ovid
er
to
impr
ove
deliv
ery
agai
nst
annu
al b
udge
t of
£2
30k
Dis
able
d F
acili
ties
Gra
nt.
£124
k sp
ent
£86k
com
mitt
ed
The
re h
as b
een
an u
nder
spen
d in
pre
viou
s ye
ars,
in p
art d
ue to
the
unde
r pe
rfor
man
ce o
f the
age
nt c
once
rned
. A
new
age
nt h
as n
ow b
een
appo
inte
d, S
wal
e H
ousi
ng, a
nd th
e ta
rget
sho
uld
now
be
achi
evab
le.
Aim
(17
): P
rovi
de
fin
anci
al s
ust
ain
abil
ity.
We
wil
l :
-
Impl
emen
t arr
ange
men
ts th
roug
hout
the
perio
d of
the
curr
ent s
pend
ing
revi
ew a
nd b
eyon
d
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
Fin
anci
al S
trat
egy
- pr
ovid
es t
he d
irect
ion
for
the
Cou
ncil’
s fin
anci
al
resi
lienc
e ov
er
the
next
ten
year
s
10 y
ear
Fin
anci
al S
trat
egy
repo
rted
ann
ually
F
inan
cial
Str
ateg
y w
as r
epor
ted
in J
une
2014
and
will
be
repo
rted
prio
r to
the
Bud
get
setti
ng p
roce
ss fo
r 20
15/1
6 in
Feb
ruar
y 20
15 in
the
usua
l way
.
Rev
enue
Bud
get,
Cap
ital
prog
ram
me
and
Tre
asur
y M
anag
emen
t S
trat
egy
- (in
clud
ing
setti
ng C
ounc
il Ta
x) -
ens
ure
a ba
lanc
ed
budg
et is
set
for
the
Cou
ncil
each
yea
r
Rev
enue
Bud
get,
Cap
ital
prog
ram
me,
Tre
asur
y M
anag
emen
t Str
ateg
y ar
e ap
prov
ed b
y F
ull C
ounc
il in
F
ebru
ary
each
yea
r
Qua
rter
ly R
even
ue,
Cap
ital
and
Tre
asur
y M
anag
emen
t m
onito
ring
(incl
udin
g P
erfo
rman
ce
mon
itorin
g fo
r th
e C
ounc
il)
July
/Aug
ust,
Oct
ober
, Ja
nuar
y -
ensu
res
regu
lar
scru
tiny
of fi
nanc
ial s
usta
inab
ility
Qua
rter
ly m
onito
ring
repo
rts
July
/Au
gu
st, O
cto
ber
, Ja
nu
ary
Rev
enue
, C
apita
l an
d T
reas
ury
Man
agem
ent
mon
itorin
g S
ept,
Dec
, F
eb -
en
sure
s re
gula
r sc
rutin
y of
fin
anc
ial
sust
aina
bilit
y
Qua
rter
ly m
onito
ring
repo
rts
Sep
t, D
ec, F
eb
Sta
tem
ent o
f Acc
ount
s co
nclu
de th
e en
d of
ye
ar fi
nanc
ial p
ositi
on o
f the
Cou
ncil
Dra
ft A
ccou
nts
prod
uced
by
19th
Ju
ne
and
Aud
ited
Acc
ount
s by
30t
h S
ept
Fin
al a
udite
d ve
rsio
n w
as s
ubm
itted
to A
udit,
Gov
erna
nce
& S
tand
ards
com
mitt
ee
on 2
4th
Sep
tem
ber
2014
.
To
achi
eve
a le
vel o
f Bus
ines
s R
ates
co
llect
ion
of 9
8.5%
in 2
014/
15
78.
4%
In Q
3 78
.4%
was
col
lect
ed c
ompa
red
with
81.
28%
in
Q3
last
yea
r.
For
the
yea
r 20
13/1
4 98
.47%
was
col
lect
ed; a
targ
et o
f 98.
5% h
as b
een
set f
or 2
014-
15.
Inst
alm
ents
can
now
be
mad
e ov
er 1
2 m
onth
s in
stea
d of
10
whi
ch im
pact
s on
the
amou
nt c
olle
cted
at a
ny g
iven
tim
e.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 22
of 2
4
To
achi
eve
a le
vel o
f Cou
ncil
Tax
co
llect
ion
of 9
8.8%
in 2
014/
15
78.1
8%
In Q
3 78
.18%
was
col
lect
ed c
ompa
red
to 7
8.24
% in
Q3
last
yea
r. F
or th
e ye
ar
2013
/14
98.6
8% w
as c
olle
cted
; a ta
rget
of 9
8.8%
has
bee
n se
t for
201
4-15
.
Cou
ncil
Tax
Red
uctio
n bu
dget
figu
re
(ann
ual)
£4,0
41,0
00
Cou
ncil
Tax
Red
uctio
n ac
tual
bill
ing
(cum
ulat
ive)
£3
,879
,172
Var
iatio
n fr
om C
ounc
il T
ax R
educ
tion
(cum
ulat
ive)
£1
61,8
28
Aim
(18
): M
anag
e th
e ch
ang
es t
o W
elfa
re R
efo
rm.
We
will
:
-
Man
age
the
impl
emen
tatio
n fo
r th
e C
ounc
il an
d th
e C
omm
unity
Ind
icat
or
Qu
arte
r 3
Q
3 A
ctio
ns/
com
men
t
To
ensu
re w
e de
liver
a h
igh
qual
ity
serv
ice
to o
ur c
itize
ns w
e w
ill im
prov
e pr
oces
sing
tim
es to
be
in li
ne w
ith N
orth
Y
orks
hire
aut
horit
ies.
See
line
s be
low
. M
embe
rs s
houl
d be
aw
are
that
Hou
sing
Ben
efit
will
eve
ntua
lly b
e re
plac
ed b
y U
nive
rsal
Cre
dit.
Thi
s w
ill r
educ
e th
e cu
rren
t Gro
ss E
xpen
ditu
re B
udge
t of
appr
oxim
atel
y £4
0m b
y 50
%, a
s un
iver
sal c
red
it w
ill b
e ad
min
iste
red
by D
WP
and
not
th
e lo
cal a
utho
rity.
New
Cla
ims
proc
essi
ng :
Tar
get 2
0 da
ys
Ho
usi
ng
Ben
efit
:15
days
Co
un
cil
Tax
Red
uct
ion
: 15
da
ys
Pro
cess
ing
times
for
new
cla
ims
are
now
wel
l bel
ow th
e ta
rget
of 2
0 da
ys.
It sh
ould
be
not
ed th
at o
n av
erag
e na
tiona
l pro
cess
ing
times
are
cur
rent
ly a
t 24
days
.
The
impr
ovem
ents
are
due
mai
nly
to :
F
ully
sta
ffed
and
trai
ned
team
In
trod
uctio
n of
the
HM
RC
aut
omat
ed in
com
e m
atch
ing
proc
ess
In
trod
uctio
n of
ris
k ba
sed
verif
icat
ion
(RB
V)
whi
ch is
stil
l bei
ng d
evel
oped
to w
ork
to m
axim
um e
ffect
C
ontin
uous
team
trai
ning
on
proc
ess
and
chan
ges
in le
gisl
atio
n
S
trea
mlin
ed p
roce
ss fo
r C
ounc
il ta
x lia
bilit
y ch
ange
s w
hich
impa
ct o
n H
ousi
ng
bene
fit to
be
regi
ster
ed o
r am
ende
d ea
rlier
, red
ucin
g de
lay.
T
he b
ackl
og fo
llow
ing
split
of s
hare
d se
rvic
e ha
s no
w b
een
clea
red.
DW
P h
ave
been
eng
aged
and
und
erta
ken
a B
usin
ess
Pro
cess
Eng
inee
ring
exer
cise
in
Dec
embe
r an
d th
e re
sults
are
yet
to b
e re
alis
ed.
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 23
of 2
4
Cha
nge
in c
ircum
stan
ces
proc
essi
ng :
Tar
get 7
day
s H
ou
sin
g B
enef
it:
5 da
ys
Co
un
cil
Tax
R
edu
ctio
n:
4 da
ys
Pro
cess
ing
times
for
chan
ges
in c
ircum
stan
ces
are
also
per
form
ing
wel
l aga
inst
the
targ
et o
f 7 d
ays.
Com
pare
our
per
form
ance
to o
ther
D
istr
icts
D
ata
from
Nor
th Y
orks
hire
A
utho
ritie
s is
now
ava
ilabl
e fo
r Q
2.
The
tabl
e be
low
sho
ws
that
Ham
blet
on D
istr
ict C
ounc
il’s
New
Cla
ims
proc
essi
ng ti
mes
at
Q2
whe
n co
mpa
red
to o
ther
Nor
th Y
orks
hire
aut
horit
ies
are
bette
r th
an
Ric
hmon
dshi
re, H
arro
gate
and
Rye
dale
. HD
C C
hang
e in
Circ
umst
ance
s pr
oces
sing
tim
es n
ow e
xcee
ds a
ll ot
her
regi
ons.
Poi
nts
to c
onsi
der
whe
n m
akin
g co
mpa
rison
is th
at e
ach
auth
ority
has
diff
eren
t lev
els
of c
asel
oad
and
diffe
rent
com
plex
ities
with
in th
e ca
selo
ad. T
he n
eces
sary
tim
e la
g in
ga
ther
ing
data
acr
oss
the
regi
on m
eans
that
Q3
com
para
ble
data
will
be
avai
labl
e at
Q
4.
Max
imis
e th
e op
port
uniti
es to
det
ect a
nd
prev
ent f
raud
and
err
or.
£35,
045
iden
tifie
d in
Q3
in
resp
ect t
o H
ousi
ng B
enef
it,
Cou
ncil
Tax
Ben
efit
&
Cou
ncil
Tax
Red
uctio
n.
A c
umul
ativ
e to
tal o
f £15
9,74
3 ha
s be
en id
entif
ied
to th
e en
d of
Q3,
with
res
pect
to
Hou
sing
Ben
efit,
Cou
ncil
Tax
Ben
efit
and
Cou
nci
l Tax
, with
a ta
rget
of £
200k
for
2014
/15.
Wor
k is
con
tinui
ng w
ith r
egar
d to
the
tran
sfer
of t
he H
ousi
ng B
enef
it In
vest
igat
ion
Ser
vice
to th
e D
epar
tmen
t of W
ork
Pen
sion
s (D
WP
) w
ith m
eetin
gs
betw
een
the
Ben
efit
and
HR
team
s, a
lthou
gh n
o d
irect
con
tact
has
yet
bee
n m
ade
by
the
DW
P.
NEW
APP
LICA
TIONS
CH
ANGE IN CIRCU
MSTAN
CES
North Yorks Region
2013
‐ 14
Q1
Q2
20
13 ‐ 14
Q1
Q2
C/Tax
H/Be
nefit
C/Tax
H/Be
nefit
C/Tax
H/Be
nefit
C/Tax
H/Be
nefit
C/Tax
H/Be
nefit
C/Tax
H/Be
nefit
Craven
14
24
2023
2228
610
78
79
Harrogate
28
2837
3140
33
5
66
69
8 HAM
BLETON
22
2444
3130
27
11
149
114
5 Scarbo
rough
16
1820
2126
18
6
77
86
7 Selby
19
1926
2524
23
5
77
77
8 Richmon
dshire
N/A
N/A
102
4852
36
N/A
N/A
5412
78
Ryed
ale
67
6958
6236
33
11
178
107
8
Q3
Co
un
cil B
usi
nes
s P
lan
Per
form
ance
201
4/15
Pag
e 24
of 2
4
Oth
er a
ctiv
ity
and
item
s o
f in
tere
st f
or
this
Pri
ori
ty d
uri
ng
Qu
arte
r 3
Eq
ual
ity
& D
iver
sity
E
qual
ity O
bjec
tives
201
5
Equ
ality
Obj
ectiv
es u
pdat
ed a
nd p
ublis
hed
to t
he w
ebsi
te f
or p
ublic
acc
ess,
as
requ
ired
unde
r P
ublic
Sec
tor
Equ
ality
Dut
y (P
SE
D)
and
in l
ine
with
the
ref
resh
ed
Cou
ncil
Bus
ines
s P
lan
2014
-15.
Co
rpo
rate
Fin
ance
P
rocu
re to
Pay
(P
2P)
proj
ect
T
he P
2P p
roje
ct is
to b
e co
mm
ence
d in
Jan
uary
201
5
Rev
enu
es &
Ben
efit
s
Fra
ud &
Err
or
N
ew
frau
d an
d er
ror
ince
ntiv
e sc
hem
e bi
d lo
okin
g at
w
ays
to
enco
urag
e cu
stom
ers
to n
otify
cha
nges
in c
ircum
stan
ces
to r
educ
e th
e am
ount
of
bene
fit p
aid
out.
S
ucce
ssfu
l jo
int
bid
with
Ver
itau
for
addi
tiona
l fu
ndin
g to
inv
estig
ate
non
bene
fit
frau
d an
d er
ror
U
nive
rsal
Cre
dit
P
repa
ratio
ns f
or t
he i
mpl
emen
ting
the
Gov
ernm
ent’s
rol
l ou
t of
UC
for
sin
gle
peop
le e
ffect
ive
from
Feb
201
5
Pla
nn
ing
C
omm
unity
Infr
astr
uctu
re L
evy
Cha
rges
(C
IL)
T
he
CIL
ex
amin
atio
n pe
riod
has
now
en
ded
follo
win
g a
Hea
ring
and
furt
her
cons
ulta
tion
on p
ropo
sed
mod
ifica
tions
to
CIL
Cha
rgin
g S
ched
ule.
E
xam
iner
s R
epor
t now
exp
ecte
d by
end
of J
anua
ry 2
015.
H
ousi
ng L
and
Sup
ply
appe
al
chal
leng
es
G
ladm
an P
lann
ing
Inqu
iry f
or E
asin
gwol
d –
prep
arat
ion
of P
roof
s of
Evi
denc
e an
d
Inqu
iry s
essi
ons.
Als
o pr
epar
atio
n fo
r H
uby
Inqu
iry in
Dec
embe
r 20
14.
F
urth
er In
quiri
es fo
r G
reat
Ayt
on a
nd S
toke
sley
to fo
llow
dur
ing
Q4.
