24
Ha Ha 0:33 Integrated assignments, Source material and Glossary 425 Luocolor label ® Coloration d'oxydation lumière en 20 minutes Nutrishine Technologie IMPORTANT / LIRE LES PRECAUTIONS D’EMPLOI - IMPORTANT / READ THE SAFETY INSTRUCTIONS - IMPORTANTE / LEER ATENTAMENTE LAS PRECAUCIONES DE EMPLEO F PRÉCAUTIONS D’EMPLOI IMPORTANT : CE PRODUIT PEUT PROVOQUER UNE RÉACTION ALLERGIQUE QUI, DANS CERTAINS CAS RARES PEUT ÊTRE GRAVE. POUR VOUS ET VOTRE CLIENT IL EST DONC INDISPENSABLE DE RESPECTER LES PRÉCAUTIONS SUIVANTES : • PORTER DES GANTS appropriés mono-usage lors de la préparation, de l’application et du rinçage du produit. • NE PAS UTILISER SI : votre client a déjà réagi à un produit de coloration, votre client a le cuir chevelu sensible, irrité ou abîmé. • PROCÉDER À UN TEST DE SENSIBILITÉ (touche d’essai) 48 h avant l’application du produit (voir notice). Produit ne pouvant être revendu au Public. Utilisation exclusivement réservée aux Professionnels de la Coiffure. GB SAFETY INSTRUCTIONS IMPORTANT: THIS PRODUCT CAN CAUSE AN ALLERGIC REACTION, WHICH IN CERTAIN RARE CASES MAY BE SEVERE. FOR YOU AND YOUR CLIENT, IT IS NECESSARY TO FOLLOW THESE PRECAUTIONS: • WEAR SUITABLE DISPOSABLE GLOVES, during the preparation, application and rinsing of the product. • DO NOT USE IF: your client has previously experienced a reaction to a hair colourant, your client has a sensitive, itchy or damaged scalp. • PERFORM A SKIN SENSITIVITY TEST 48 hours before using the product (see leaflet). Product not to be resold to public. For Professional Use Only. E PRECAUCIONES DE EMPLEO IMPORTANTE: ESTE PRODUCTO PUEDE PROVOCAR UNA REACCIÓN ALÉRGICA, QUE EN ALGUNOS CASOS RAROS PUEDE SER GRAVE. POR LO TANTO, ES IMPRESCINDIBLE QUE USTED Y SU CLIENTE RESPETEN LAS PRECAUCIONES QUE SE DETALLAN A CONTINUACIÓN: • UTILIZAR GUANTES ADECUADOS, monouso, durante la preparación la aplicación y el aclarado del producto. • NO UTILIZAR SI: su cliente ha sufrido previamente reacciones alérgicas a algún producto de coloración, su cliente tiene el cuero cabelludo sensibilizado, irritado o dañado. • PROCEDER A REALIZAR UN TEST DE SENSIBILIDAD (toque de prueba) 48 horas antes de la aplicación del producto. (ver folleto) Este producto no se puede vender al público. Uso exclusivo profesional peluquero. L’Oréal Professionnel 14, rue Royale 75008 PARIS TSA 10007 F 92667 ASNIERES CEDEX L’ORÉAL London W6 8AZ L’ORÉAL DIVISIÓN PRODUCTOS PROFESIONALES S.A. Pajaritos 43, 28007 Madrid Canada, Montréal H4T 1K5 L’ORÉAL USA, Inc., New York, NY, 10017 Made in Spain www.lorealprofessionnel.com F PRÉCAUTIONS D’EMPLOI Rincer immédiatement et abondamment les yeux si le produit rentre en contact avec ceux-ci. Bien rincer les cheveux après l’application du produit. Ne pas employer pour la coloration des cils et des sourcils ou pour un autre usage que la coloration des cheveux. Ne pas laisser à la portée des enfants. SE CONFORMER À LA NOTICE. GB SAFETY INSTRUCTIONS Rinse eyes immediately and thoroughly if product comes into contact with them. Rinse hair well after application of the mixture. Do not use to colour eyelashes or eyebrows or for any purpose other than colouring the hair. Keep out of the reach of children. FOLLOW THE INSTRUCTION LEAFLET. E PRECAUCIONES DE EMPLEO En caso de contacto con los ojos, lávenlos inmediata y abundantemente con agua. Aclarar bien el cabellos después de la aplicación. No utilizar para la coloración de cejas y pestañas, o para un uso distinto que no sea la coloración del cabello. Manténgase fuera del alcance de los niños. LEER ATENTAMENTE EL FOLLETO DE INSTRUCCIONES. 50 ml EMB 99134 B Couleur lumière en 20 minutes Innovation coloration d'oxydation : Nutrigelée. - Colorants photo-réflecteurs pour des couleurs fraîches, lumineuses en transparence - Nutrishine Technologie à l'huile de pépin de raisin : • Nutrition de la fibre • Vitalité du cheveu • Brillance de la couleur - 2 1 / 2 à 3 tons en 20 minutes Luminous colour in 20 minutes Oxidation colouring innovation: Nutrigelée. - Light-reflecting effects for fresh, radiant, translucent colours - Nutrishine Technology with grape seed oil for: • Nourished hair fibre • Hair vitality • Brilliant colour - 2 1 / 2 to 3 levels in 20 minutes Color luminoso en 20 minutos Innovación en la coloración de oxidación: Nutrigel. - Colorantes foto-reflectores para obtener colores frescos y luminosos con total transparencia - La Tecnología Nutrishine con aceite de pepitas de uva: • Nutrición de la fibra capilar • Vitalidad del cabello • Brillo del color - 2 1 / 2 a 3 tonos en 20 minutos contient, contains, contiene : cont : 1 2 diaminotoluènes, phenylenediamines, diaminotoluenos résorcine, resorcinol, resorcina 3 ammoniaque, ammonia, amoniaco 4 diaminobenzènes, phenylenediamines, diaminobencenos GB E ® 1015929 - INGREDIENTS: AQUA / WATER • CETEARYL ALCOHOL PROPYLENE GLYCOL DECETH-3 • LAURETH-12 • AMMONIUM HYDROXIDE • OLETH-30 • LAURIC ACID • GLYCOL DISTEARATE • POLYQUATERNIUM-6 • HEXADIMETHRINE CHLORIDE • ETHANOLAMINE • SILICA DIMETHYL SILYLATE • CI 77891 / TITANIUM DIOXIDE • CI 77491 / IRON OXIDES • 2,4-DIAMINOPHENOXYETHANOL HCl • p-AMINOPHENOL • m-AMINOPHENOL • MICA • ASCORBIC ACID • SODIUM METABISULFITE 6-HYDROXYINDOLE TOLUENE-2,5-DIAMINE • 2-METHYLRESORCINOL • 2-METHYL-5-HYDROXYETHYLAMINOPHENOL DIMETHICONE PENTASODIUM PENTETATE ALPHA-ISOMETHYL IONONE • CARBOMER • GERANIOL • RESORCINOL • VITIS VINIFERA / GRAPE SEED OIL • PARFUM / FRAGRANCE C23879/1 6,14 CONT : 1 2 4 3474634005156

Hairdressing- Black and White Masters 2

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  • Ha Ha 0:33Integrated assignments, Source material and Glossary

    425

    Luocolor label

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    LOral Professionnel 14, rue Royale 75008 PARIS

    TSA 10007 F 92667 ASNIERES CEDEX

    LORAL London W6 8AZ

    LORAL DIVISIN PRODUCTOS PROFESIONALES S.A.

    Pajaritos 43, 28007 Madrid

    Canada, Montral H4T 1K5

    LORAL USA, Inc., New York, NY, 10017

    Made in Spain

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    1015929 - INGREDIENTS: AQUA / WATER CETEARYL ALCOHOL PROPYLENE GLYCOL DECETH-3 LAURETH-12 AMMONIUM HYDROXIDE OLETH-30 LAURIC ACID GLYCOL DISTEARATE POLYQUATERNIUM-6 HEXADIMETHRINE CHLORIDE ETHANOLAMINE SILICA DIMETHYL SILYLATE CI 77891 / TITANIUM DIOXIDE CI 77491 / IRON OXIDES 2,4-DIAMINOPHENOXYETHANOL HCl p-AMINOPHENOL m-AMINOPHENOL MICA ASCORBIC ACID SODIUM METABISULFITE 6-HYDROXYINDOLE TOLUENE-2,5-DIAMINE 2-METHYLRESORCINOL 2-METHYL-5-HYDROXYETHYLAMINOPHENOL DIMETHICONE PENTASODIUM PENTETATE ALPHA-ISOMETHYL IONONE CARBOMER GERANIOL RESORCINOL VITIS VINIFERA / GRAPE SEED OIL PARFUM / FRAGRANCEC23879/1

    6,14

    CONT : 1 2 4

    3474634005156

  • Integrated assignments, Source material and GlossaryHa 0:34Ha

    426

    Koleston Perfectmanufacturers leafletColouring with KOLESTON PERFECTImportant: Please read all instructions and cautions before starting the colouring process.

    Skin allergy testingOccasionally people are sensitive to certain ingredients in cosmetics or hair colorants.A skin allergy test is recommended 48 hours prior to using this product. Mix equalquantities of Koleston Perfect with 6% Welloxon Perfect. Apply the mixture to acleansed area of skin inside the elbow or behind the ear. Leave uncovered andundisturbed for 48 hours. If there are any signs of inflammation or irritation, rinseimmediately and the product must not be applied.

    1. Mixing Wear gloves. Do not use a metal bowl or stirrer.Nature/Reds/Intensive Reds/ClassicAlways mixed 1+1 , for example: 60 ml Koleston Perfect + 60 ml Welloxon Perfect

    Darker/same depth/1 tone lighter 6%For 2 levels lighter 9%For 3 levels lighter 12%

    Special BlondesAlways mixed 1+2 , for example: 60 ml Koleston Perfect + 120 ml Welloxon Perfect

    For 3 levels lighter 9%For 45 levels lighter 12%

    Red shades on hair greater than 50% whiteAddition of a nature shade is required to give sufficient coverage

    Mix 2 parts red shadeto 1 part natural shade I.e. 1/2 tube red + 1/4 tube natural

    Koleston Perfect Intensive red shades are not recommended for use on hair with ahigh percentage of white.

    2. Full Head Application Same Depth/DarkerDo not shampoo the hair. Apply the colouring mixture immediately from roots to ends.

    Development Time:with heat without heat

    Nature/Classic/Reds/Intensive Reds 1525 mins. 3040 mins.

    The times given are only a guide and may be extended as needed particularly whereextra coverage or lightening is required, or for increased vibrancy with Red shades.

    3. Full Head Application LighteningDo not shampoo the hair. Apply colour creme to the lengths and ends only. Leaveapproximately 2 cm free from the scalp.

    Development Time:with heat without heat

    Nature/Classic 10 mins. 20 mins.Special Blondes/Reds/Intensive Reds 15 mins. 30 mins.

    Next apply colour to the roots.Further Development Time:

    with heat without heatNature/Reds/Intensive Reds/Classic 1525 mins. 3040 mins.Special Blondes 2535 mins. 5060 mins.

    The times given are only a guide and may be extended as needed particularly whereextra coverage or lightening is required, or for increased vibrancy with Red shades.

    4. Regrowth ApplicationDo not shampoo the hair. Apply the colour mixture to the root area only. Beginapplying in the areas of the highest percentage of grey. If lightening, begin in theareas where the strongest degree of lightening is required. Always treat fine hairaround the hairline last.TIP: For best results when lightening, ensure you apply sufficient product.

    Development Time:with heat without heat

    Nature/Reds/Intensive Reds/Classic 1525 mins. 3040 mins.Special Blondes 2535 mins. 5060 mins.

    The times given are only a guide and may be extended as needed particularly whereextra coverage or lightening is required, or for increased vibrancy with Red shades.

    5. Colour Levelling on Lengths and EndsIf required, after completion of development time dampen the hair well with water(with Special Blondes use 100 ml) and emulsify the colour through the lengths andends.

    Further Development Time:without heat

    Nature/Classic/Reds/Intensive Reds/Special Blondes 510 mins.

    Other possibilities of colour balancing are Color Fresh or Perfecton.

    6. Pastel ToningEvenly bleached hair is required for this (1/2 level lighter than required final result).Can also be used on untreated hair of a natural colour 9/0 and lighter. To achievebeautiful soft pastel shades we recommend the Koleston Perfect shades 10/1, 10/03,10/3, 10/8, 9/03, 9/16, 9/36, 9/5, 9/7. These are always mixed 1+2 with WelloxonPerfect Pastel. That means 1 part Koleston Perfect creme + 2 parts Welloxon PerfectPastel.Do not shampoo the hair. Apply immediately to the hair from roots to ends.

    Development Timeup to 15 mins. without heat

    The times given are only a guide and may be extended as needed.Important: In order to achieve an even colour result comb hair duringdevelopment time.

    7. Mix & MoreThe Koleston Perfect Mix & More tones are pure colour tones. Use to add extra tonalintensity to any Koleston shade, or to correct the tone. The lighter the basic shade,the less mix tone is needed.

    Mixing Table:Depth/Shade Mix & More Depth/Shade Mix & More12 3 cm 6 5 cm10 1 cm 5 6 cm9 30 ml + 2 cm 4 30 ml + 7 cm8 3 cm 3 8 cm7 4 cm 2 9 cm

    The amounts given can be adjusted according to the desired effect.

    8. After TreatmentWhen development is complete emulsify the colour with a little warm water and rinseout well. Lightly shampoo with a mild Wella shampoo. To neutralise and ensurestability of colour follow-up with an SP 3.8 Color Saver treatment, Lifetex ColorNutrition Color Finisher, or Ultra Care Herbal Anti Oxy.

    Cautions:See individual shades for information on ingredients. For professional use only. Avoidcontact with eyes. In case of contact with eyes rinse immediately with water. Wearsuitable gloves. Hair colourant can cause an allergic reaction. It is important toobserve certain precautions: In order to avoid extremely severe health problems do notuse: 1. If your customer has already experienced a reaction to a hair colourant 2. Ifthe scalp is sensitive or itchy, or if the skin is broken. In case of an unexpectedreaction such as stinging, burning, or rash during application, rinse immediately withlukewarm water and discontinue use. Before colouring the hair again, seek and followmedical advice in order to avoid a possible increase in the severity of reaction. Readand follow instructions in this leaflet carefully. KEEP OUT OF REACH OF CHILDREN. Donot perm the hair immediately before or after colouring. Do not use when the hairhas previously been coloured with metal dyes. Do not exceed the development timestated. Rinse hair well after application. Immediately rinse any colour splashed on theskin and clothing. Heavy sweating may cause bleeding of colourant and staining oftextiles. Use the mixture immediately. Do not use any leftovers of the mixture anddispose of them immediately. Do not leave mixed product in an applicator flask afteruse (flask may expand/burst). The bottle must be completely empty before beingdisposed of in the recycable waste stream.

    GB

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    Socolor safety information

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    COSHH requirements

    Range Product Section Reference SectionNo.

    Accord Coloured Styling Mousse 10B Hair Colourant Direct Dye Non-Oxidative (Aerosol)Accord Styling Lotion/Coloured Setting Lotion 12 Setting Lotion and Hair TonicBlondor Lightening Cream 1 Bleach Powder and EmulsionBlondor Lightening Powder 1 Bleach Powder and EmulsionBlondor Lightening Granules 1 Bleach Powder and EmulsionBlondor Lightening System 1&2 Bleach Powder and Emulsion & Hydrogen Peroxide SolutionColor Fresh Color Fresh Silver 10A Hair Colourant Direct Dye Non-Oxidative (Non-Aerosol)Color Fresh Color Fresh pH 6.5 10A Hair Colourant Direct Dye Non-Oxidative (Non-Aerosol)Color Touch Color Touch 8A Hair Colourant Oxidative (Non-Aerosol)Color Touch 4% Crme Lotion (Intensive) 2 Hydrogen Peroxide SolutionColor Touch 1.9% Crme Lotion (Original) 2 Hydrogen Peroxide SolutionColor Touch Relights 8A Hair Colourant Oxidative (Non-Aerosol)Color Touch Sunlights 8A Hair Colourant Oxidative (Non-Aerosol)Colour Remover Colour Remover / Stain Remover 12 Setting Lotion and Hair TonicCygnature Perming Lotion (all variants) 3 Perm Alkaline TypeCygnature Stabilising Fluid 2 Hydrogen Peroxide SolutionFashion Fix Fashion Fix 2 Hydrogen Peroxide SolutionFashion Form Fashion Form 3 Perm Alkaline TypeHeadlines Texxture Fluid 3 Perm Alkaline TypeHeadlines Texxture Freeze 2 Hydrogen Peroxide SolutionHerbal Antioxy Herbal Antioxy - Unlikely HazardsHigh Hair Add Some Body 14 Hair Styling GelHigh Hair Bouncy Dip - Unlikely HazardsHigh Hair Brilliant Affair - Unlikely HazardsHigh Hair Crackle Wax 15B Glazes Inc Shine Products (Aerosol)High Hair Crystal Styler 12 Setting Lotion and Hair TonicHigh Hair Curl Artist 11A Hairspray inc Treatment Sprays (Non-Aerosol)High Hair Designer Spray 11A Hairspray inc Treatment Sprays (Non-Aerosol)High Hair Finishing Spray (all strengths) 11B Hairspray inc Treatment Sprays (Aerosol)High Hair Flat Iron Spray 11A Hairspray inc Treatment Sprays (Non-Aerosol)High Hair Flubber 14 Hair Styling GelHigh Hair Gloss Serum 15A Glazes inc Shine Products (Non-Aerosol). High Hair Jelly Waver 14 Hair Styling GelHigh Hair Moulding Crme 14 Hair Styling GelHigh Hair Mousse (all variants) 13B Styling Mousse/Foam Inc Setting/Cond. Mousse (Aerosol)High Hair Pearl Styler 14 Hair Styling GelHigh Hair Punk Chic - Unlikely Hazards

    COSHH Requirements

    As at 25 October 2005

    The following information should be read in conjunction with the booklet A Guide to the Health & Safety of Salon Hair Products

    For further details regarding our products, contact our Technical Advisory Helpline.

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    Setting lotion and hairtonic information

    12CompositionSolutions of resins and conditioning agents (and dyestuffs) in aqueous alcoholic solvents.

    IngredientsSolvent (e.g. ethanol/isopropanol/acetone) up to 80%

    Hazards IdentificationFlammable. Potential irritant.

    First-Aid MeasuresEyes: Rinse eyes immediately with plenty of water. If irritation persists seek medical advice.Skin: Wash well with water. If irritation persists, seek medical advice.Ingestion: Drink 2-3 glasses of water or milk. Seek medical advice immediately.

    Fire Fighting MeasuresUse a carbon-dioxide or dry powder extinguisher.

    Accidental release measuresUse water to dilute and mop up spillages.

    Handling & StorageKeep away from eyes and abraded or sensitive skin. Store in a cool dry place away fromdirect sunlight or other sources of heat. Keep small quantities in salon for immediateuse only. Keep away from sources of ignition no smoking whilst using product.

    DisposalDo not incinerate.

    SETTING LOTION & HAIR TONIC - INCLUDINGCOLOURED SETTING LOTION & BLOW DRYLOTION

    22

  • Hair colour tubes

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    80 ml 70 ml 60 ml 50 ml 40 ml 30 ml 20 ml 10 ml

    ASHBLONDE

    15 m

    l

    30 m

    l

    45 m

    l

    60 m

    l

    75 m

    l

    cont

    ents

    : 90 m

    l

    Hone

    y cre

    am

    hairc

    olou

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    100 ml

    GOLD

    Hair colour system

    80 m

    l

    60 m

    l

    40 m

    l

    20 m

    l

    75 ml 50 ml 25 ml

    100 ml

  • Ha Ha 0:39Integrated assignments, Source material and Glossary

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    Health and safety law poster

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    Fire action notice

    Fireaction

    ON DISCOVERING A FIRE:

    1. Sound the alarm2. Dial 999 to call the fire brigade3. Tackle the fire with the appliances provided it is

    safe to do so

    ON HEARING THE ALARM:

    1. Leave the building by the nearest exit2. Close all the doors behind you3. Report to the assembly point in the car park

    Do not take risksDo not stop to collect belongingsDo not return to the building until authorised to do soDo not use the lifts

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    Fire evacuation procedure

    Fire evacuationprocedure

    1 On discovering a fire in the salon, break the glass on the firealarm and follow the procedure below.

    1a If you hear the fire alarm, follow the procedure below.

    2 When evacuating the salon, ensure that all members of staff andany visitors leave the building. Pay particular attention to disabled people and make sure theyare evacuated safely.

    3 Leave the building calmly. DO NOT RUN. DO NOT PANIC.

    4 Stop at the assembly point in the car park, away from thebuilding.

    5 Wait for the fire officer to take a roll call.

    6 Continue to wait in the car park until you are given furtherinstructions.

    DO NOT RETURN TO THE SALON UNLESS YOU ARE TOLDBY THE FIRE OFFICER THAT IT IS SAFE TO DO SO.

  • Stylists PVC/nylon apron

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    Protective clothing and personalprotective equipment

    Nylon cutting gown

    Chemical gown Latex gloves

    Disposable waterproof shoulder cape Rubber cutting collar Disposable gloves

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    Safety in the salon information sheet

    These are the most common causes of injury in the salon:

    1 Falls, including slips and trips

    2 Falling objects3 Damaged or broken equipment

    4 Incorrect use of equipment and furniture

    5 Fire

    Here are examples of the sort of things youshould look out for.

    Falls, slips and trips

    Damaged floor coverings or broken stair rails

    Objects left in the way on the floor Trailing leads or wires from equipment Slippery surfaces, such as spillages or

    polished floors

    Falling objects Objects stacked unevenly so that they are

    likely to overbalance and fall Objects stacked too high Broken or cracked plaster on ceilings Mirrors, clocks and other wall coverings

    not fixed properly

    Damaged or broken equipment

    Damage to equipment such as hairdryers,computers or fax machines

    Broken equipment such as chairs or basins

    Broken stepladders Worn-out plugs, wires showing through

    leads

    Safety in the salon

    Incorrect use of equipment

    Chairs or other inappropriate furniturebeing used to reach things from high places

    Not following the instructions for use correctly

    Fire

    Fire fighting equipment missing or damaged

    Fire doors left open Objects left in front of fire exits Fire exit signs missing or damaged Damaged electrical equipment

    You might be able to deal with somethings yourself straight away. Otherthings should be reported to the correctperson urgently.

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    General health and safety guidelines

    General health and safety guidelinesEmployees should take reasonable care of themselves, other employees and other persons on the premises. This means looking out for hazards and taking action to prevent injuries.

    Advice for dealing with general hazards

    1 Trips, slips and falls Staff should look out for hazards and act

    quickly. Moveable trip obstructions such as

    cables should be removed immediatelyand the situation reported to thesupervisor. The obstacle or item shouldbe put in a safe place out of the way.Damage to fixed items such as carpetsor floors should have a free-standingwarning sign and should be repairedurgently.

    Newly polished or wet floors shouldhave a wet floor warning sign. Anyspillages should be reported and awarning sign put up.

    2 Falling objects Shelves should not be stacked too high

    with products. All ceiling and wall fittings such as

    lights, clocks and mirrors should befixed properly so that they cannot fall.Report all damages to the supervisorand make sure they are fixed.

    3 Damaged or broken equipment Equipment should be checked regularly,

    especially electrical equipment. Moveable furniture that is damaged

    should be removed immediately. Iffurniture cannot be removed, a warningsign should be put up and the damageshould be reported.

    4 Incorrect use of equipment Furniture and equipment should only be

    used for the purpose for which it wasdesigned.

    Staff should have full training in usingequipment.

    5 Fires These can be electrical or caused bycigarettes or matches. Staff should be aware of the fire drill and

    location of fire exits and fire points.Training will be given on fire safety,including fire fighting equipment andprocedures. (There is an annual checkof fire equipment such as extinguishers.)

    Staff should look out for any sign of firesuch as smoke.

    Fire exits must be clear of obstructionsat all times, without exception. Anyobstruction of a fire exit should becleared immediately and the situationreported to the supervisor, who will keep a record of these instances for safetymeetings.

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    Head lice procedure

    Procedure to follow if you suspect a client has head lice

    1. Always inspect the scalp before starting a service.

    2. If you suspect a client has head lice, DONT PANIC! Never draw theattention of the other clients to what is going on.

    3. Quietly ask a senior colleague to check the scalp to confirm yourdiagnosis.

    4. Ask the client if you can talk in private. Choose a place to talk thatis out of hearing of other clients and staff. Tell the client discreetlythat you cannot offer him/her a service as they have head lice.

    5. Reassure the client that head lice are a common occurrence andanyone can have them, regardless of personal cleanliness.

    6. Do not offer to treat the head lice in the salon.

    7. Advise the client to buy a lotion from the chemist and to treat thewhole family.

    8. Tell the client that s/he will be welcome back once the infestation iscleared.

    9. Offer the client another appointment to have his/her scalp checked.

    10. Take towels and gowns that have been near the infested client andboil them.

    11. Wash or dry-clean your own clothing.

    12. Soak your tools in disinfectant for one hour.

    13. You may want to treat yourself with an insecticide lotion from thechemist.

    14. If you find head lice when you have already started the service forthe client, finish the service as quickly as possible.

    15. Follow the procedure above but collect all cut hair from the floorand put in a rubbish sack. Tie the open end firmly and place insideanother sack. Incinerate if possible, otherwise dispose of carefully.

    16. You must always inform your line manager of any incidences ofhead lice in the salon.

    The reputation of the salon is your responsibility.

  • Blank accident report form

    4 For the employer only

    3 About the accident Continue on the back of this form if you need to

    2 About you, the person filling in this record

    ACCIDENT RECORD1 About the person who had the accident

    Name

    AddressPostcode

    Occupation

    If you did not have the accident, write your address and occupation.Name

    AddressPostcode

    Occupation

    Say when it happened. Date / / Time

    Say where it happened. State which room or place.

    Say how the accident happened. Give the cause if you can.

    If the person who had the accident suffered an injury, say what it was.

    Please sign and date the record.Signature Date / /

    Complete this box if the accident is reportable under the Reporting of Injuries, Diseases andDangerous Occurrences Regulations 1995 (RIDDOR)How was it reported?Date reported / / Signature

    Integrated assignments, Source material and GlossaryHa 0:46Ha

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  • Ha Ha 0:47Integrated assignments, Source material and Glossary

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    Completed accident report form

    4 For the employer only

    3 About the accident Continue on the back of this form if you need to

    2 About you, the person filling in this record

    ACCIDENT RECORD1 About the person who had the accident

    Name

    AddressPostcode

    Occupation

    If you did not have the accident, write your address and occupation.Name

    AddressPostcode

    Occupation

    Say when it happened. Date / / Time

    Say where it happened. State which room or place.

    Say how the accident happened. Give the cause if you can.

    If the person who had the accident suffered an injury, say what it was.

    Please sign and date the record.Signature Date / /

    Complete this box if the accident is reportable under the Reporting of Injuries, Diseases andDangerous Occurrences Regulations 1995 (RIDDOR)How was it reported?Date reported / / Signature

    Emily Purvis3 Castle Street, Hoseington

    BL9 4FLTrainee stylist

    Tori SmithSummer View, Painwood, Hoseington

    BL3 8GESupervisor

    25 08 05 6.35 pm

    Salon mixing room

    Jenny reported that someperoxide had splashed in her eye when she was measuring it out.I immediately helped her wash out her eye with the eye wash and took her to see theFirst Aider, who checked and washed her eye again.

    Sore and slightly bloodshot right eye

    T Smith 25 08 05

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    Job description

    Hair we go!

    Job description

    SALON: Hair we go! Newchester Salon, High Street, Newchester NC1 2ER

    JOB TITLE: Stylist

    LINE MANAGER: Jed Gough (Salon Manager)

    SUMMARY OF RESPONSIBILITIES: To make sure that clients receive a service of the best possible quality. To always conduct yourself in a professional manner. To maintain a good standard of technical skill. To act in accordance with the policies and procedures of the salon.

    RESPONSIBILITIES: During the course of your work you will be expected to:

    conduct client consultations provide clients with a full range of services and treatments advise clients on suitable services and treatments advise clients on the use of products advise clients on effective aftercare keep up to date with new styles, products and treatments attend additional training as necessary assist with the training of others where appropriate.

    Employees are expected to familiarise themselves with the EmployeeHandbook. The Employee Handbook lays out policies and procedures forsuch things as working safely at work, security, equal opportunities andabsence.

    You will also be expected to follow company policies and proceduresregarding personal standards of health, hygiene, appearance and conduct.

    You will also be expected to assist in the maintenance of the cleanliness ofthe salon, assist in the maintenance of stock, assist in other salons in theHair we go! group as necessary, and undertake any additional tasksrequired by your line manager.

  • Ha Ha 0:49Integrated assignments, Source material and Glossary

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    Terms of employment

    STATEMENT OF TERMS OF EMPLOYMENTPursuant to section 1, Employment rights Act 1996, as amended.

    Date: 25/05/05

    To: Rosemary Jane Franklinof 23 Woodlands Close, Livchester LV4 CH7 (the Employee)

    From: Hair we go! Salonof High Street, Newchester NC1 2ER (the Firm)James Cutting (the Employer)

    1. Employment dates:Your employment began on April 17th 2005and employment with your previousemployer does not count as part of yourcontinuous period of employment.

    2. PositionYou are employed as a Stylist or suchother capacity as the Employer may fromtime to time require.

    3. Place of employmentYou are employed at Hair we go! Salonat High Street, Newchester NC1 2ER or suchother place of business of the Firm as theEmployer may from time to time require.

    4. RemunerationYour salary of 780.00 is payable eachcalendar month by interbank transfer. Anychanges or amendments to this will beconfirmed in writing. It is a condition ofyour employment that you work suchovertime as may be necessary to meet staffshortages/sickness or general businessneeds. Commission will be at the rate of10% on personal takings over 200 perweek on a pro rata basis.

    5. Hours of workYour normal working hours (excludingovertime) are Tuesday, Wednesday, Fridayand Saturday 9.005.00 and Thursday9.001.00. The normal working hours maybe varied from time to time on not less thanone weeks notice given by the Employer to

    the Employee. (See Employee handbook fordetails of working hours for under 18s andfor those who do not wish to work on aSunday.)

    You are allowed a rest break of 90minutes per day to be taken at a mutuallyconvenient time. Rest breaks do not formpart of your working time.

    The pattern of work and work rate ispre-determined by clients and this will giverise to daily fluctuations beyond the controlof the Employer. When this occurs,equivalent rest breaks will be provided incompensation for the rest period lost.

    6. Holidays and holiday payYou are entitled to 25 working daysholiday with full pay, inclusive of statutoryand customary holidays, including bankholidays, in each year. Your holiday yearruns from 1st January to 31st December.Unused leave cannot be carried forward tothe following year.

    7. Sickness or injuryIf you are unable to work due to sickness orinjury, you are required to notify theEmployer or other nominated person assoon as possible by telephone on the firstday of absence. Evidence of incapacitymust be submitted on return to work or bythe third day of absence, and certificatesmust be submitted at regular intervalsthereafter.

    1

  • Gestures

    Posture

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    Body language pictures

    Facial expressions

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    443

    Situation cards

    2 Physical barriers

    You are on reception and take a callfor a client who is having her hairwashed on the other side of thesalon. The salon rule states that youmust not leave the reception areaunattended at any time.

    1 Time pressure

    You are with a client whose perm istaking much longer than expected.You have another client waiting whois getting cross.

    4 Mood and attitude

    You are very busy and have asked acolleague to help you out bycolouring a clients hair. Yourcolleague says she is going for heroverdue break first.

    3 Language differences

    You are cutting the long thick hair ofa client who does not speak Englishvery well. You notice that her eyeshave started to water. You need tofind out if she is okay.

    6 Background noise

    Workmen are digging up the roadjust outside the salon so it is verynoisy. You need to ask a client if hewould like a drink and anymagazines.

    5 Personality clashes

    You spot a client waiting atreception who complains about theservice every time she comes in. Youthink she is a trouble maker anddont want to deal with her but noone else is available.

    8 Assumptions7 Cultural variation

    You are explaining to a South Asianclient how you propose to style hishair. He does not look at you at allwhile you are talking.

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    Commission and dailytakings cards

    Com

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    135

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    155

    Daily

    taki

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    90

    Daily

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    185

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    165

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    Apprasial preparation formpart 1

    Annual Appraisal Preparation Form Part 1

    SELF-ASSESSMENT QUESTIONNAIRE

    About this form Below are examples of comments for what different people do in different parts of the salon.

    Not all of them will apply to you. They are for guidance only. You do not have to use them. You may write your own comments.

    Use the information below to think about the key responsibilities in your job and give someexamples of what you have achieved.

    Read the following topics for appraisal. Tick the areas where you think you have particular strengths. Add a comment if appropriate.Comment on any areas where you feel that you need to develop your skills.

    Topic for appraisal Comments Examples of comments

    Absence I have a good attendance record.

    Timekeeping I am always at work on time.

    Appearance I present myself to the highest standards. I am particular about my appearance.

    Morale I enjoy my job. I have a positive attitude to my

    colleagues and job.

    Training I attend workshops in the salon (e.g. colouring).

    I have made progress with trainingmodules. (List achievements.)

    I discuss ways of improving my workeffectiveness with my training supervisor.

    Team work I am multi-skilled. I get on with my team. I support others. I always do jobs without having to be

    asked first.

    Development I have progressed with my personaldevelopment plan.

    I am determined to get the job done. I seek ways to improve my performance. I keep abreast of hair fashion and new

    products and equipment. I have learned how to neutralise perms

    on short hair. I apply colours.

    (Contd)

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    Health and safety I know all risks/dangers in my department.

    I have attended health and safety courses. (List those you have attended inthe last 12 months.)

    I recognise situations where there is apotential hazard.

    I thoroughly clean and prepare the worksurfaces.

    I have learned how to prepare chemicalssafely.

    Stock management I rotate products effectively. I handle products carefully. I identify areas that need filling.

    Customer I keep my area clean and tidy.satisfaction I contribute to good presentation in my

    area. I help maintain service levels. I deliver a first-class service to customers. I know our services and offer advice

    about them to clients. I handle complaints effectively. I feed back clients comments to my line

    manager. I make appointments for all services. I speak confidently to clients on the

    telephone. I ensure the accuracy of till use. I handle payments by card. I ensure customers are charged correctly.

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    Appraisal preparation formpart 2

    Annual Appraisal Preparation Form Part 2

    Your annual appraisal is an opportunity to evaluate your own practice, to recognise existingskills and to monitor progress. It is also an opportunity to highlight concerns and discusstraining needs.

    In order to prepare for your annual appraisal, you are advised to think about aspects of yourperformance and to note down any points that you wish to discuss during appraisal.

    Use Part 1 of this form to help you decide on areas of strength and areas to be improved.

    Level of job satisfaction:

    Areas of work I particularly like:

    Factors that have made my job difficult to do well:

    Areas of the job I perform well:

    Areas of the job I need to improve:

    What are you really proud of this year?

    What would you most like to improve/do in the coming year?

    Staff development requests:

    Please continue on an extra sheet if necessary.

    SHAMPOO

    SHAMPOO

  • Integrated assignments, Source material and GlossaryHa 0:56Ha

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    Client service guidelines

    Client service guidelines dealing with complaints

    1. If the client dislikes the service or treatment being given Stop the service or treatment. Remain calm and polite. Ask the client why he or she is unhappy. Offer an explanation about why the service was completed in that way. Suggest a way forward to complete the service that would ensure the satisfaction

    of the client.

    2. If the client cannot get an appointment with the stylist of their choice Remain calm and polite. Apologise to the client and explain clearly why the stylist requested cannot do

    their hair. Offer the client another stylist. Offer to put the clients name on a cancellation list for the preferred stylist.

    3. If the clients preferred appointment date and time cannot be made Remain calm and polite. Apologise to the client and explain clearly why the date and time is not available. Offer another day/time with the stylist requested. Offer to put the clients name on a cancellation list.

    4. If there has been a mistake with booking an appointment Remain calm and polite. Be honest with the client about the mistake that has happened, but avoid

    blaming others. Offer to fit the client in as soon as possible with the clients chosen stylist. Offer an appointment with an alternative stylist.

    5. If a client has been kept waiting Check with the stylist how long he or she is likely to be. Remain calm and polite. Be honest with the client about how much longer he or she will have to wait. Offer refreshments and reading material. Offer another stylist to the client if someone else can fit the client in sooner.

    6. If the client returns later with a complaint about the result of a treatment or service Remain calm and polite. Be honest with the client about what has gone wrong or suggest what

    might be the cause. Use non-technical language that the client can understand. Offer to correct the mistake if it can be rectified.

    Call the salon supervisor or manager for help and support if required