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OnDemand5 Heavy Truck Version 5.0Technical Support Document

Confidential For MRIC Use Only


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March 24, 2004

Confidential For MRIC Use Only Page 2 of 22


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OnDemand5 Heavy Truck Version 5.0

Technical Support Document

Contents Page No.

Product Release Version 3Supported Operating Systems 3Contents of the Installation CD 3Installation Overview 3Demonstration Edition 5Register Product 5Registering a Product Using Key Diskette 5Registering Single User 5Registering Multi User - Host Workstation 5

Copy Data Files to Shared Directory 5Multi User Workstation Setup 6Registering or Upgrading a Product Interactively - SU 7Registering or Upgrading a Product Interactively - MU 8Reset Application 10Temporary Lease Extension 10Multi User Workstation Reset 10Disc Preferences dialog 11Multi User Data Paths dialog 11ClearProduct Utility 11

Data Update Single Users 12Data Update Multi Users 12Training Videos 12Help + About Screen 12Un-installation 13Troubleshooting * 13Product Screens 14



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OnDemand5 Heavy Truck Version 5.0

Technical Support Document

Product Release Version Version 5.0.30 (Referenced as OD5 Heavy Truck (HTR))

Supported Operating Systems Windows XP Professional and Home Edition

Windows 2000 (SP2)

Windows NT SP6 or greater

Windows ME

Windows 98SE

Contents of the Installation CD The following folders and files contain on the root of the installation CD.

EULA folder contains End User License Agreement.

HELP folder contains HTR Help file. IE6 and IE6 Full installation program folders

ReadMe folder contains Readme file.

Showcase folder contains product showcase files

Training Videos folder contains training video files

Utils folder contains ClearProduct.exe and its supported files.

Autorun.inf

Setup.exe

Restart.exe

HTR.ico

Installation Overview Install the Software from the Installation CD for Single Users and Multi Users. OD5HTR

installation program checks for supported Operating System, and minimum hard drive space(250MB required). During the installation, your system may reboot several times, as needed,depending on what components are being installed (IE6, MDAC, etc.)

IE6 is installed first if it is not already installed on your system. The system then reboots andcontinues with the OD5 Heavy Truck installation. At the end of the installation, the programwill prompt you asking whether you would like to start OD5 Heavy Truck program after thelast reboot. Initially, the program is installed as Demonstration Edition for 30-days until youregister for Single User or Multi User license.

An installation log file is created under C:\Windows or C:\WinNT directory depending on theoperating system. The log file name is HTR32_INSTALL.LOG

Default program installation directory:

C:\SK5HTR for Shopkey5 Version. The executable is SK5.exe

C:\M1HTR for OnDemand5 Version. The executable is HTR.exe

The following folders and files are installed into this program directory.

Backup Contains information on updated components and/or files and is used

by WISE installation and un-installation software.



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Cache Contains Help file and training video files as well as files that as used by

the application during its operation. Files should not be deleted/modified fromthis directory. Help files and Training Videos are installed in this folder on allMachines where the application is installed, whether its Single User or MultiUser.

Shared Initially, this directory is empty and is used, by default, for Multi-Users

ONLY to store Shared Host Files and Shared Data files. Even though, thisdirectory exists on all machines where HTR is installed, the files in this folder arecreated only on designated Host Machine for Multi User registration. SingleUsers do not use this directory.

The C:\M1HTR (the root directory) must be shared with full access on theHost PC for all other workstation to access the shared information (Host files,Index, and Data files).

During Multi User registration, a copy of the Control.mdb and Annotation.mdbfiles are created and stored in this folder on the Host PC for sharing thecommon information across all workstations.

By default, the Index.mdb and Data files from all 3 Data CDs are also copied,manually, to this folder on the Host PC for Multi Users to access data acrossthe network.

Shared folder path can be viewed at any time after Multi-User setup by goingto Setup> Multi User Data Paths dialog. This dialog shows the location of theShared Host Path: and Shared Data Path: These paths are displayed inUNC format on all workstations even if it is a local Host/Workstation machine.

Contents of the Shared Folder (on Host PC Only):Control.mdb - created during multi User registration.

Annotation.mdb - created during multi User registration..net file - createdby the programduring multi User registration.

For Multi User registration, the following files are manually copied by theuser from the data CDs into this shared folder.Index.mdb - copied from data CD by user.Data_000.mdb - copied from data CD by user.Data_001.mdb - copied from data CD by user.Data_002.mdb - copied from data CD by user.

Showcase contains product showcase files.

EULA.rtf

HTR.exe / SK5.exe

HTR.ico / SK5.ico

KeyLib32.dll Machnm1.exe

OD5 Heavy Truck.ico / SK5 Heavy Truck ico

TrgLib32.dll

When the application is 1st executed, the following two files are created in C:\M1HTR

program directory.

Control.mdb

Annotation.mdb



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During the operation of the application, if an error is occurred, the following file is

created in the root of the program directory. This file contains the details of that error.

VBGuardLog.txt

Demonstration Edition:

No registration required. Your 30-day trial starts from the day you 1st access the data.

Demonstration Edition can be extended 15 more days using Interactive Key Generator Utility.Your Demonstration Edition will expire in 15 days from the current date (current date + 15 days).

To continue using the product, you will need to register as Single User or Multi User licensebefore or after your 30-day trial is expired.

Register Product:

Registration with Single or Multi User Leased license allows 270 days of data access from theday you register the product.

Registration with Single or Multi User Owned license allows unlimited period of data access fromthe day you register the product.

Your can register the product in two ways: Register a Product using a key diskette. Key diskettes cannot be reused.

Register or Upgrade a Product interactively.

Registering a Product Using Key Diskettes

Single Users: Use Single User Timed or Owned Key Diskettes.

1. Select Register Product underSetup menu.2. Select Register a Product using a key diskette and click Next>3. Insert Single User Key Diskette and click OK4. Click OK when Registration Successful message. Registration is complete.

Data CD is not required in the drive for registering the product. Do not swap DataCDs before the application is prompted you to insert a different data disc during theoperation.

Multi Users: (Host / Workstation Setup) Using Multi User Timed or Owned KeyDiskettes.

NOTE1: C:\M1HTR folder must be shared with full access on the designated Hostmachine.NOTE 2: Data files must also be copied to the C:\M1HTR\Shared Folder on thedesignated Host Machine before starting the registration process.

Copy the Data Files to Shared Directory

Multi-user installations require that you copy the data to your hard drive. You cannotaccess the data from the CD. The next step in the multi-user installation is to copy yourData Files to a Shared Directory on the network. Although the shared directory can beanywhere on the network, Mitchell1 recommends following the convention described inthe following procedure.

Copying the data is done outside of the Heavy Truck program, using Windows files andfolders copying capability. You need to copy a total of four files from the Data CDs:

Index.mdb (from any disc - only copy once)



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Data_000.mdb (from Disc 1)Data_001.mdb (from Disc 2)Data_002.mdb (from Disc 3)

The Data Files must be copied to a shared location on the network. Mitchell1recommends that you copy the above listed files to the Shared folder created by theinstallation program on your Host PC. C:\M1HTR\Shared folder.

Once you have finished copying the data files from all the CDs to the shared location,open OD5 Heavy Truck and follow the steps below:

1. Select Register Product under Setup menu.2. Select Register a Product using a key diskette and click Next>3. Insert Multi User Key Diskette and click OK>

Multi User Data Paths dialog appears where you select Shared Host Path andShared Data Path.

4. Click Browse button for the Shared Host Path. This path is defaulted to localC:\M1HTR\Shared folder. To set this path, click Save button. This path shouldappear as \\HostPCName\M1HTR\Shared.

5. Click Browse button for the Shared Data Path. This path is also defaulted to localC:\M1HTR\Shared folder. To set this path, select the INDEX.MDB file and clickOpen button. This path should also appear as \\HostPCName\M1HTR\Shared.

6. Click OK to save these path settings and close the Multi User Data Paths dialog.

Multi User Workstation Setup

Note: Before setting up the workstation, it is recommended that you make sure thatall workstations have same system date as it is on your Host PC.Note: You may map the Shared Host location (\\HostPCName\M1HTR folder) toyour workstation. It is not required. If you map the drive, you need to map the root

folder (\\HostPCName\M1HTR). Even if you map the drive, it will be converted toUNC path so that all workstations will have the same Shared Host and Data paths.

1. Install the Software from the Installation CD.

2. Open the program and select Setup > Multi-User Data Paths dialog.

3. Click Browse button for the Shared Host Path and point the path to the Shared folder(\\HostPCName\M1HTR\Shared) located on the Host PC on your Network. Click

http://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTRhttp://smb//HostPCName/M1HTRhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTRhttp://smb//HostPCName/M1HTRhttp://smb//HostPCName/M1HTR/Shared


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Save button. This path should appear as\\HostPCName\M1HTR\Shared. YourShared Data Path should now automatically set to \\HostPCName\M1HTR\Shared.

4. Click OK to save these settings and close the Multi User Data Paths dialog.You should now be able to access data from the shared location.

http://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Shared


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Registering or Upgrading a Product Interactively

Single Users:

1. Select Register Product under Setup menu.2. Select Register or Upgrade a Product Interactively and click Next> The following

dialog pops up on customers PC:

3. Select Register - LeasedorRegister Owned

4. Enter System ID and Code Entry and enter them into the HTR Key GeneratorUtility (Tech Support Utility) and Click OK>

5. Give customer the activation code forRegister - LeasedorRegister - Owned, andCustomer Enters the Activation Code and Click OK>

6. Click OK on Registration Successful message. Registration is complete.

Data CD is not required in the drive for registering the product.



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Multi Users: (Host / Workstation Setup).

NOTE1: C:\M1HTR folder must be shared with full access on the designated Hostmachine.NOTE 2: Data files must also be copied to the C:\M1HTR\Shared Folder on thedesignated Host Machine before starting the registration process.

1. Select Register Product underSetup menu.2. Select Register or Upgrade a Product interactively and click Next> The following

dialog pops up on customers PC:

3. Select Register - Leased or Register Owned

4. Ask Customer forSystem ID, Code Entry and Total Number of Users: and enterthem into the HTR Key Generator Utility (Tech Support Utility) and Click OK>

5. Give customer the activation code forRegister - LeasedorRegister - Owned, andCustomer Enters the Activation Code and Click OK>

6. Click OK> on Registration Successful message.7. Select Multi-User Addon Register or Upgrade a Product interactively dialog8. Give customer the activation code forMulti-User Add, and Customer Enters the

Activation Code and Click OK>Multi User Data Paths dialog appears where you selectShared Host Path andShared Data Path.



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9. Click Browse button for the Shared Host Path. This path is defaulted to localC:\M1HTR\Shared folder. To set this path, click Save button. This path shouldappear as \\HostPCName\M1HTR\Shared.

Multi User Data Paths after setting the Shared Host path on the Host PC.

You may be asked to exit OD5 Heavy Truck and re-launch the program for thesettings to take effect. In this case, Open the program > select Setup > Multi UserData Paths dialog and continue to next step.

10. Click Browse button for the Shared Data Path. This path is also defaulted to localC:\M1HTR\Shared folder. To set this path, select the INDEX.MDB file and clickOpen button. This path should also appear as \\HostPCName\M1HTR\Shared.

Multi User Data Paths after setting both Shared Host path and Shared Data Path

11. Click OK to save these path settings and close the Multi User Data Paths dialog.Host/ Workstation setup is now complete. You should be able to access data fromthe shared location.

For Workstation Setup, follow the same procedure for Multi User Workstation

Setup on page 5.

http://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Sharedhttp://smb//HostPCName/M1HTR/Shared


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Reset Application

There are two ways you can clear a security violation.

1. If a security violation is detected due to clock rollback, it can be resolved by correcting

the system date. This can be accomplished by the user without calling Tech Support.You should be able to access data once you correct the system date.

2. Use Reset Application option (Requires Tech Support Assistance) if the user doesnt

remember the date that was on the system before detecting clock rollback.

Select Setup > Register Product

Select Register or Upgrade a Product Interactively and click Next>

Choose Reset Application option ( requires reset system code form Key GeneratorUtility)

Enter System ID and Code Entry into Key Generator Utility and click OK

Enter Activation Code forReset System from the Key Generator Utility and Click OK

Click OK on the message OD5 Heavy Truck will now terminate

Start the application. Security violation should be cleared and you should be able toaccess data.

NOTE: if the user rolls the data back several years and gets a Reset Application, thelease start from the current date on the system to the original lease expiration date.In Multi-user setup, all workstations are expected to have the same system date.

Temporary Lease Extension

Temporary extension allows to extend the lease for 15 days from the current date on

your system. Use Register or Upgrade a Product Interactively option. All Users exceptone should exit the application before doing a temporary extension in a Multi User setup.



Choose Temporary Extension option ( requires Temporary Extension code formKey Generator Utility)


Enter Activation Code for Temporary Extension from the Key Generator Utility andClick OK

Click OK on the message License extended for 15 days.

Multi-user Workstation Reset

This option is used to clear any locked multi-user workstation (highly unlikely to be

needed). If this option is used, then all workstations except the one performing the reset

should exit the application. Use the option Register or Upgrade a Product Interactively.



Choose Multi-user Workstation Resetoption (requires Multi-User WorkstationReset code form Key Generator Utility)


Enter Activation Code for Multi-user Workstation Reset from the Key Generator Utilityand Click OK



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Click OK on the message All network sessions have been reset



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Disc Preferences dialog

This option is found under Setup menu and is used by Single Users only if their computer

has multiple CD/DVD drives. This dialog allows the user to change the Disc Drive optionand select a different drive that is available on their PC where the application can look fordata. Multi Users should not use this dialog.

Multi User Data Paths dialog

This option is found under Setup menu and is used by Multi Users only to setup the

Shared Host Path and the Shared Data Path for all workstations to access the sharedinformation. Once the Shared Host Path is setup initially, it should not be changed. TheShared Data Path may be selected to a different location. However, it is highlyrecommended that multi users to keep the same Shared Host Path and Shared DataPath all the time. If the Shared Data Path is changed during the operation, then allworkstations may need to exit and restart the application for the changes to take effect onall workstations. This dialog can be accessed at any time under Setup menu from anyworkstation to view the Multi User Paths settings.

ClearProduct Utility

To resolve a problem without forcing the user to uninstall and reinstall the program, Use

the ClearProduct.exe utility included in the Utils folder on the installation CD. This utilityis different for both OD5HTR and SK5 HTR. Use this utility from appropriate CDs.

Using clear product utility clears all the user information including database information

and security setting and brings the application back to demonstration mode.

How to Use the ClearProduct Utility:

All users must exit the application.

Insert the Installation CD into CD/DVD drive.

Exit the installation process when welcome screen is displayed.

Browse to the Utils folder on the Installation CD and run the ClearProduct.exe

Enter the System ID and Code Entry into the Key Generator utility

Enter the Reset System code from the Key Generator Utility into the Activation Codefield and click OK

NOTE: if the problem has to do with Multi User, the ClearProduct.exe should be runon each PC and then make sure you also delete the control.mdb file from the Sharedfolder before starting the program after reset.

Start the application, user should Accept EULA and Enter Shop Information again.The application should be back to Demonstration Mode. If the user was registeredwith SU Leased, Owned, or MU, then you need to go through the registration



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process again once you do ClearProduct.exe. Use the option Register or Upgrade aProduct Interactively.



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Data Update Data update - Single Users:

Upon accessing data from the new data CD, the lease date and database edition is

automatically updated. Do not use the newer data CD in the middle of an articlelookup from the old data CD.

Exit OD5 Heavy Truck application if it is currently running.

Insert new data CD into the CD/DVD drive.

Start OD5 Heavy Truck application.

Click on Systems, Year/Make/Model, or TSBs & Recalls button. A message shoulddisplayOD5 Heavy Truck has detected and registered a newer database.

Click OK and Choose Help + Aboutscreen to verify updated database Edition andnew Lease date.

Data Update - Multi Users:

All users must exit the application before copying newer databases to the Shared

location. Upon accessing newer data from the shared location on your network, the

lease date and database edition are automatically updated on all workstations. Donot use the newer data CD in the middle of an article lookup from the old dataCD.

Exit OD5 Heavy Truck application on all workstations if it is currently running.

Insert new data CD into the CD/DVD drive on your Host PC.

Copy newINDEX.MBD file from one of the new data CDs andData_000.mdb(Disc1), Data_001.mdb (Disc 2), & Data_002.mdb (Disc 3) file from each new CDinto the existing Shared Data location on your network.

Open OD5 Heavy Truck application on any workstation once you have finishedcopying the new data files from all the new CDs to the shared location.

Click on Systems, Year/Make/Model, or TSBs & Recalls button. A message shoulddisplayOD5 Heavy Truck has detected and registered a newer database.

Click OK. Choose Help + Aboutscreen to verify updated database Edition and newLease date.

Training Video Files

Default Training Video Files Location is C:\M1HTR\Cache folder on each workstation. During

installation, training video files are installed from the installation CD to this location on eachworkstation. These files are accessed from the Help file.


File Name Descriptions

Htrepair.exe Repair and Maintenance (Overview)

Htrtsb.exe Technical Service Bulletins / Recalls

Htfigs.exe Repair: Figure Tools (Graphics)Htannot.exe Repair: Add Notes (Annotations)


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Help + About Screen

The following information can be found by selecting Help from the menu option and then

choosing About.

Product Version

Demonstration Edition or Registered

Database Edition currently being used. Lease Expiration Date

Available Licenses, Multi User or Single User

Un-installation

For any reason if you need to uninstall OD5 Heavy Truck Program, Use Add / Remove programfrom the Control Panel. Uninstall does not remove program directory C:\M1HR or Shared folder ifthe Host files are being shared by other workstations. The registry key and the securityinformation are also not deleted by uninstall. This prevents the user from using DemonstrationEdition over and over again. To resolve any problem with the application, without doing anuninstall and reinstall, it is recommended that you use the ClearProduct.exe utility included on theinstallation CD.

Troubleshooting

See Technical Support Guide, page 29.

For additional information, please refer to Technical Support Guide for HTRprovided by

IAEST Solutions, LLC.



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Product Screens

Home screen

Systems Component selection screen



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Systems Index View

Year/Make/Model selection screen



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Year/Make/Model Index View

TSBs by Year/Make/Model selection



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TSBs by Equipment Manufacturer selection

TSBs Index View screen Title and Filter selection



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TSB Article display with Headings, Figures & Tables selection on the right.

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