H. Ronald Dhanram Resume Detailed - November 2009

8/14/2019 H. Ronald Dhanram Resume Detailed - November 2009

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H. Ronald Dhanram Cell: 516.790.3990; Home: 352.432.38083055 Chavez Ave, Clermont FL 34715 email:

[email protected]

PROFESSIONAL SUMMARY AND EXPERIENCE:

Operations and Strategic Management professional with 20 years experience in product & projectmanagement, credit card & statement production, risk management & fraud prevention, complianceauditing, direct mail fulfillment & presort solutions, postal affairs & regulatory compliance, global parcelservices & logistics, manufacturing, warehouse distribution & inventory control, and procurement.

Excellent communication, analytical and research skills; flexible & adaptable with strong work ethic;proficient in planning, organizing, problem solving and decision making; effectively manage multiplepriorities. Dedicated and committed to professionalism in a multicultural work environment.

Demonstrated success in leading operational efficiencies, resource utilization, cost management, fraud &risk prevention / mitigation, customer contact & relationship management, team building, qualitymanagement systems, revenue generation, planning, developing and executing strategic plans.

CAREER OBJECTIVE:

Obtain a management position with an organization where I can utilize my skills, industry knowledge andexperience to improve operational efficiencies, increase profitability, and enhance mutual growth.

PROFESSIONAL EXPERIENCE:

Vice President: Product Management & Mail Terminal Reengineering Nov 2007 Jan 2009

DHL Global Mail, 2700 S. Commerce Parkway, Weston FL 33331: An $800M global parcel delivery,courier and logistic services company, primarily servicing B2C and the pharmaceutical industry andutilizing USPS work share programs for last mile delivery.

Managed global parcel distribution domestic business unit and achieved 30% revenue growth.

Restructured product management, commercial pricing, business analysis, business processimprovement, customer solutions and postal relations departments. Improved operationalefficiencies and reduced business unit cost by 20%.

Achieved on-time implementation and compliance of USPS regulatory changes including postagerate increases, to optimize available postage discount potential and value added incentives.

Reengineered Mail Terminal Operations and reduced operations and supplies cost by $5.2M.

Implemented fraud reduction solutions at 18 sites and reduced $3.4M internal & external fraud.

Conducted sourcing activities and implemented three-tiered procurement process; reduced $900Kassociated cost of maintaining and servicing multiple supplies vendors.

Managed major accounts to insure customer satisfaction, business retention and growth.

Developed strategies to reverse downward trending and negative margin accounts to regain 18%business volume and increased margin on these accounts by 6%.

Implemented quality system and reduced cost of quality by $900K annually.

H. Ronald Dhanram Resume Wednesday, January 13, 2010 Page 1
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Implemented balance scorecard metrics for performance visibility and trend analysis.

Communicated with customers to provide expert advice and timely problem resolution.

Developed sales and marketing strategies to support sales team and sales quota achievement.

Prepared and managed RFP, RFQ and Contracts Administration to win and retain customers.

Prepared and Presented monthly overall P&L activity to senior management.

Prepared and presented monthly initiatives updates to Operation Council & Board Members.

Conducted due diligence for Merger and Acquisition to grow and diversify business offering.

Vice President: Operations, Sorting Products & Strategic Initiatives Mar 2005 Nov 2007

Bowe Bell + Howell, 760 S. Wolf Road, Wheeling IL, 60090: A $700M mailing equipmentmanufacturing and software engineering company, servicing the domestic and international markets,including the United States Postal Services.

Successfully managed product management, supply chain, warehouse & inventory control,materials planning, market intelligence, manufacturing engineering, pricing, and businesssolutions departments to achieve established revenue targets.

Enhanced procurement and supply chain process and reduced 15% materials procurement cost.

Implemented Lean Manufacturing and Kanban process and achieved 25% processing efficiencies.

Outsourced manufacturing assembled components and reduced labor, transportation andprocurement cost by 20%.

Implemented product life cycle process to effectively manage product development activities andresource utilization cross functionally.

Successfully implemented initiatives to recover and collect $6.8M of 250 days aged accountreceivables within three months. Improved payment processing receivables by 15%.

Managed order fulfillment to meet customer requirements and on time delivery.

Managed customer implementation to achieve customer satisfaction and order acceptance.

Delivered presentation on Product Offerings to customers to support Sales initiatives and goals.

Organized customer symposium to educate customers on new product offering, changes in PostalRegulations, and getting customers prepared for USPS regulatory compliance.

Managed Software Annuity business to insure new business growth and continuous revenue flow.

Championed competitive sorting business acquisition to increase revenues by $120M.

Worked with Human Resources to implement and manage employee recognition program.

Collaboratively participated in corporate team to perform gap analysis, technology and efficiencyassessments to improve operational efficiencies.



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Senior Vice President: Operations & Strategic Planning Executive May 2000 Mar 2005

Fala Direct Marketing, 40 Daniel Street, Farmingdale NY 11747: A $100M document composition,direct mail fulfillment, mail presort and logistics company, servicing major financial institutions anddirect marketing organizations with variable digital personalization and mailing solutions.

Implemented innovative technologies and process improvement strategies and reduced $4.2M

operating cost.

Reengineered work shifts, equipment configuration and process flows to reduce $4M labor cost.

Implemented MPTQM and ISO-9000 Quality Management Systems and reduced $2.2M COPQ.

Implemented Risk Management department to reduce credit card non-receipt fraud by $3M

Implemented business strategies to diversify product offerings and increased revenue by $26M.

Conducted M&A due diligence and prepared company for merger and strategic growth.

Implemented Logistics & Distribution subsidiary to expedite mail and increased $30M revenue.

Reengineered mail presorting division to reduce operating cost and improve margin by 12%.

Implemented Employee Incentive Program, thereby reducing operating cost by $1.8M annuallyand increasing production by 30%.

Restructured supply chain and procurement departments; reduced working capital cost andimproved PPV by 12%.

Reengineered warehouse & inventory control and achieved 25% efficiency improvement.

Restructured Transportation & Logistics, using 3PL vendors, and achieved $900K cost savings.

Implemented Variable Digital Print processing to penetrate customized marketing communicationsegment and to initiate a new revenue stream.

Vice President: Production Services, Quality& Postal Affairs Jun 1984 May 2000

Chase Manhattan Bank, 3 Delaware Drive, New Hyde Park, NY 11042: A multibillion dollarfinancial institution, investment banking and major credit card issuer, with mailing & fulfillmentoperations in New York and Arizona.

Managed credit card, statement production and related mailing to insure timely delivery tocustomers and improved payment processing receivables by 15%.

Implemented selective inserting, file base processing and document tracking for statements to

enhance mailing integrity, accountability, customer satisfaction and fraud reduction.

Implemented in-house Mail Presort Operations and reduced postage costs by $6M annually.

Implemented credit card commingling process and reduced non-receipt credit card fraud by $8M.

Implemented PostalOne! Logistics and Tray Management System to mitigate mail perpetrationand further reduce non-receipt fraud for checks and other negotiable instruments.

Participated in a national coalition with financial institutions and USPS to combat mail fraud.



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Performed internal audits of personnel and departments to eliminate collusion and internal fraud.

Managed warehouse, inventory control and distribution of bank supplies and negotiableinstruments to achieve 99.8% accuracy.

Implemented quality management system to insure customer satisfaction & reduced $1M COPQ.

Managed Postal Relations to insure full compliance to USPS rules, regulations, and changes, andto maximize postage savings that are available through USPS work share discounts.

EDUCATION AND TRAINING:

Bachelors Degree in Computer Science, Queens College, New York.

Associate Degree in Business Management, LaGuardia College, New York.

General Certificate of Education, Guyana Polytechnic College, Mahaica, British Guyana.

Certificates:o Leadership Training - Total Quality Management, MPTQM & ISO 9000.

o Production Management - MIT off-campus training program.o Mail Center Management Professional.

o Situational leadership Training I & II.

o Problem Solving Decision Making.

o The 7 Habits of Highly Effective People.

o First Choice Quality Initiative Champion.

AWARDS AND CHIEVEMENTS:

Outstanding Leadership Award: Fala Direct Marketing.

Pathfinder Award: United State Postal Service - Innovation inTechnology and Work Sharing

Partnerships.

Industry Excellence Award: United States Postal Service - Superior Performance and Technological

Improvements.

Readability Improvement Leadership Award: United States Postal Service - Mailing IndustryAutomation.

Mail Magazine and Computer World: Recognition for Technological EnhancementsInitiatives and Partnership with the

United States Postal Service & EquipmentManufacturers.

REFERENCE:

- Tim Kelliher, SVP: DHL Global Mail; Ph 954-903-6387; [email protected] Mike Swift, President: Bowe Bell + Howell; Ph 847-423-7550;[email protected] Steven Paladino, CFO: Norca; Ph 516-946-8392; [email protected] Terry Dawson, COO: Fala Direct Marketing; Ph 516-732-7225;[email protected]

mailto:[email protected]:[email protected]:[email protected]:[email protected]

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H. Ronald Dhanram Resume Detailed - November 2009