Gujranwala Electric Power Company Ltd 1 [1]

8/16/2019 Gujranwala Electric Power Company Ltd 1 [1].

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Syed Ashir Riaz (BCMF13M004-)

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Rana Afnan Ahmad

Roll # MC-06124

Manager of HRM


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Sr.# Table of content; Page #

1 Exe!"ie S!$$ary %

2 &'"rd!"i' *EPC+ 1,

3 Reas' See"i' 16

4 .is"ry *EPC+ 1/

, Per i'g 1%

6 a"er i'g 1

/ isi' S"a"e$e'" 12

% Missi' S"a"e$e'" 21

*as 22

10 +rga'iza"i' Char" 23

11 5 Ma'age$e'" 24


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12 Bard ire"rs 2,

13 7!risdi"i' Ma5 26

14 Ma'age$e'" F!'"i' 2

1, E'ir'$e'" *EPC+ 34

16 e5ar"$e'"s

Fi'a'e e5ar"$e'"

3,

36

1/ .!$a' res!re a'd Ad$i' 42

1% Ad$i' se"i' 43

1 eh'ia de5ar"$e'" 4

20 +5era"i'a de5ar"$e'" ,0

21 &'r$a"i' sys"e$ 8 $5!"er e'"er ,1

22 r9 d'e :y !s 61

23 Pe'si' Se"i' 6,

24 A!di" e5ar"$e'" /0

2, Fi'a'ia S"a"e$e'" /4

26 Fi'a'ia a'aysis /%

2/ &'es"r a'aysis 2

2% S;;+; A'aysis 4


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e are gra"e! " Aah< h e'a:es $e " $5e"e

"his re5r" ee"iey; e are as "ha'9! " !r

res5e"ed &'s"r!"r Mr; *h!a$ Ah$ad (A!'"s

+ier) a'd ire"r Fi'a'e Mr; &ra' B!""; Bea!se

i"h!" "heir ge'er!s -5era"i'< "he

a$5ish$e'" "his re5r" !d '" :e 5ssi:e;


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e !d i9e " dedia"e a !r er"s ' "his 5r=e"

" !r h'ra:e &'s"r!"r A!'" +ier Sir,

Ghulam Ahmad a'd " !r i'g 5are'"s a'd " "he

i'g>

a "hse h dedia"e "heir ies " "hers;

a "hse h hae Sered a'd Sariied r

"he sa9e reed$;

a "hse 5e5e< h $ay :e g'e ' :!"

"hey i 'eer :e rg""e';

he dire"rs y!r $5a'y "a9e 5eas!re i' 5rese'"i'g "he %"h A''!a re5r" a'd "he

a!di"ed a!'"s "he $5a'y r "he year e'ded 7!'e 30< 2006


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Principle activities:

he 5ri'i5e a"ii"ies "he $5a'y are " '< 5era"e a'd $ai'"ai' "he 5er

dis"ri:!"i' 'e"r9 a"ed i"hi' ie'see =!risdi"i' area a'd 5ride reia:e a'd

!'i'"err!5"ed ee"ri 5er " er 2 $ii' !s"$ers s5read er 6 dis"ri"s> 'a$ey

*!=ra'aa< Sia9"< *!=ra"< .aiza:ad< ?ara a'd Ma'di Bah!di'< i' "he 5ri'e

P!'=a:;

OPERAT!G RES"TS$

!ri'g "he year e'ded ' 7!'e 30

%n G&H'

(on)umercategor*

+ -/01 + -20/ (hange

$es"i 3


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Res;C'y 1;,2% 1;646

-/;2@

C-*e' 132;442 132;44

0;0@"a , 612;44@); A:e 5era"i' res!"

sh "ha" $a'age$e'" a'd r9ers y!r $5a'y are 'sis"e'"y r9i'g " ahiee

" :e""er res!"s year er year;

(on)um3tion beha4ior$

&" has :ee' :sered "ha"< d!ri'g "he year !'der reie as $5ared " "he 5rei!s year<

"here has :ee' ' $a=r shi" i' "he share 's!$5"i' :y eah a"egry 's!$er

i' "he er saes; he "a:e a55e'ded :e shs "he a"egry ise 5a""er'

's!$5"i' d!ri'g "he year e'ded 7!'e 30< 2006 as $5ared " 5rei!s year>

(on)umer categor* + -/01+ -20/

$es"i ,/;1@ ,/;0@

C$$eria ,;6@ ,;2@

&'d!s"ria 2%;4@ 2;0@

B!9 1;%@ 1;@

Agri e 4;6@ 4;1@

P;igh"i'g 0;2@ 0;2@

Res;C'y 0;0@ 0;0@

C-*e' 2;3@ 2;,@

"a 100;0@ 100;0@


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C$5aris' a"egry ise '!$:er 's!$ers a'd :ii'g- (i'!sie "axes a'd

ees) d!ri'g "he yea

200,-06 a'd 2004-0, is as :e>

(on)umer categor* + -/01

's!$erBii'g

+ -20/

C's!$er Bii'g

$es"i 1


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Pri" (ss) r "he year (1 (ss) (%03;0) (1(ss) (2

Re4enue com3onent + -/01 + -20/

Mi'; Rs Rs9h Mi'; Rs Rs9h

Sae 5er /1%6;/0 1;23 643;% 1;22

S!rharge ,0;, 0;06 %,1;41 0;16

!e harge 14;23 0;34 1%0/;/ 0;34

Addi"i'a s!rharge 124;4 2;14 11240;4/ 2;13

ari ree'!e 22631;3/ 3;%% 2033;%3 3;%,

re'"a 8 serie i'$e 103;2 0;02 //;,3 0;01

A$r"ized deerred redi"s 1%;21 0;03 166;/2 0;03

+"her i'$e ,43;36 0;0 4%2;61 0;0

?' "ari ree'!e %4;,0 0;1, /26;%6 0;14

"a ree'!e 234/6;%/ 4;03 21066;6% 3;


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.ai'g "he a!'" ree'!es< "he $5aris' s" $5'e'"s< gie' as :e<

!d :e e!ay he5! i' :e""er !'ders"a'di'g "he i'a'ia a"s *EPC+>

(OST (OMPO!E!TS + -/01 + -20/Mi'; Rs Rs9h Mi'; Rs Rs9h

P!rhase 5er 21/01;0, 3;/2 1/1%%;// 3;26

Saaries 8 ages 211;%% 0;36 1,44;16 0;2

*e'era 8 ad$i'

ex5e'se

2,;26 0;04 163;64 0;03

Mai'"e'a'e 8 ehie

r!''i'g

361;30 0;06 31;6 0;06

Ee"rii"y :i

e"i' harges

141;63 0;02 33;01 0;01

&'s!ra'e 8 sa"i' 3;32 0;00 4;% 0;00

ari s!:sidy 3;2 0;02 3;% 0;02

de5reia"i' 44%;30 0;0% 446;44 0;0%

Fi'a'ia harges 2%;3 0;0, 334;13 0;06

+"hers(PPF) - - 46;%% 0;01

""a 2,3%3;/, 4;36 201/,;6 3;%2

h!s "he res!"a'" 5ri" (ss) r res5e"ie year has e$erged as !'der>

(o)t com3onent) + -/01 + -20/

Mi'; Rs Rs9h Mi'; Rs Rs9h

"a ree'!e 234/6;%/ 4;03 21066;6% 3;

"a s"s 2,3%3;/, 4;36 201/,;6 3;%2

?e" 5ri" (ss) (106;%%) (0;33) %0;/3 0;1/

5E8EOPME!T PROGRAM$

!ri'g "he year !'der "he reie< des5i"e hard i'a'ia a'd i!idi"y 5si"i'< y!r

$5a'y has s!ess!y $a'aged " '"i'!e i'es"i'g i' ex5a'si' a'd re'a"i'

sys"e$ "hr!gh sys"e$ A!g$e'"a"i' Prgra$ (SAP); !ri'g "he year a' a$!'"


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Rs; 1


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ex"e'd $re ''e"i' " "he 's!$ers a'd :esides i'reasi'g saes !d he5 i'

e'$is !5i" "he =!risdi"i' area;

.ai'g ery 'egigi:e '!$:ers iageHs !'-ee"riied< "he *EPC+ $a'age$e'" has

5a's " $5e"e ee"riia"i' a iages :y ee$:er 200/;

he :ard ishes " 5!" ' rerd i"s a55reia"i' r "he a!a:e series re'dered :y

"he !"gi'g ire"r Mr; Mehr Mh!$$ad ?aaz ex-CE APA< Mr; M!ha$$ad

A$=ad ex-*MF (P) APA< Shei9h M!ha$$ad ?asee$ a'd Brig (R) Sai Iah

Ghaid (dire"r CE+) a'd ex"e'd i"s ar$ e$e " Mr; &9ha Ah$ad B!""< Mr;

Jahr ! .a a'd Mr; A'ar-!-hasa' Gha' as ire"r a'd Mr; Ra'a M!ha$$ad

Ashra Jahid as ire"r CE+ "h e$5a'y

Auditor)$

he 5rese'" a!di"r "he $5a'y MS Frd Rhdes Sida" .yder a'd $5a'y<

har"ered A!'"a'"s< re"ire a'd :ri'g eigi:e< er "he$sees r re-a55i'"$e'";

Ac:noledgement$

he dire"r ishes " 5raise a "he exe!"ie< iers a'd ad$i'is"ra"ie a'd "eh'ia

s"a $e$:ers r "he '"ri:!"i' a' dedia"i' r "he s$"h a'd s!ess! r!''i'g

"he $5a'y 5era"i's;


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Gu


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"he six ee9s i'"er'shi5 5rgra$ has '" !y dee5ed "hese a:ii"ies :!" i" has a" eas"

gie' $e 9'-h a:!" $ar9e"; &" e'a:ed $e " see "he reea'e a'd a55ia:ii"y

ari!s "s a'd "heries $a'age$e'" i' $ar9e"; his "rai'i'g has as gie' $eaare'ess "he ari!s areer 55r"!'i"ies aaia:e i' "he $ar9e"; he r9 "ha" & had

d'e "here is desri:ed i' de"ai i' "his re5r";

EASONS FO SELECTION OF GEPCO

There are many organizations in the locality of Gujranwala city and

in the nearby cities as Lahore and Sialkot etc. There are the

following reasons for joining GEPC!

" want to know about the factors which are reason of #oor

#erformance of the #ublic organizations.

" want to analyze those factors that cause the #oor

#erformance of #ublic sectors and to know how the

#erformance of #ublic sector can be im#ro$ed.

This #ublic sector organization ha$ing the #osition of

mono#oly but still was in loss and also its customers were

ha$ing a lot of com#lains against its ser$ices.

%nother reason is that any #erson&s working in a #ublic sector

organization is considered as a good e'#erience.


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A=O"T THE &AP5A$

(%P)%* the Pakistan (ater and Power )e$elo#ment

%uthority* was created in +,- as a Semi/%utonomous 0ody for

the #ur#ose of coordinating and gi$ing a uni1ed direction to the

de$elo#ment of schemes in (ater and Power Sectors* which

were #re$iously being dealt with* by the res#ecti$e Electricity

and "rrigation )e#artment of the Pro$inces. The Charter of

)uties of (%P)% is to in$estigate* #lan and e'ecute schemes for

the following 1elds2

• *e'era"i'< ra's$issi' a'd is"ri:!"i' Per;

• &rriga"i'< a"er S!55y a'd rai'age;

• Pree'"i' a"er ggi'g a'd Rea$a"i' a"ergged a'd Sai'e a'ds;

• Fd Ma'age$e'";

• &'a'd ?aiga"i';

he A!"hri"y $5rises a hair$a' a'd "hree $e$:ers r9i'g "hr!gh a Sere"ary;

Fi'g are "he 'a$e a'd "he 5i"!res "he hair$a' a'd "he "hree $e$:ers;


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(hairmanMr;ari .a$eed

Member PoerMr;A'ar Ghaid

Member +inance

M; &$"iiaz A'=!$

Member &ater

M; M!sh"a Ch;

APA is 'e "he arges" e$5yers h!$a' res!res i' Pa9is"a'; +er "he years

APA has :!i"-!5 a reserir eh'ia 9'-h a'd ex5er"ise hih has $ade i"

a $der' a'd 5rgressie rga'iza"i'; Ahiee$e'"s APA i' "he 5as" 3 years

hae :ee' !'$a"hed :y a'y "her dee5$e'" age'y i' "he !'"ry; he' APA

"9 er i' 1,%< "he se""e$e'" i"h &'dia er "he a"er !sage "he &'d!s Basi'

riers as :ei'g 'eg"ia"ed; A"er "he sig'i'g "he &'d!s a"ers rea"y i' Se5"e$:er<

160< a ssa< "as9 as e'"r!s"ed " APA " 's"r!" "he giga'"i &'d!s Basi'

Pr=e" $5risi'g r9s " arge da$s a" Ma'ga a'd ar:ea< ie :arrages a'd

eigh" i'"er-rier i'9 a'as i' a shr" 5erid "e' years hih as a grea" ahiee$e'"

APA; &$$edia"e i$5a" as "ha" Pa9is"a' ha'ged r$ a d shr" !'"ry " a

d s!r5!s !'"ry; S!:se!e'"y< "he 55!a"i' ex5si' i' "he !'"ry !5ed i"h

a s"ae$a"e i' "he !r"her dee5$e'" a"er res!res r rea"i' 'e s"rages

a'd a"ey "he 5ersis"e'" aa"i' !'ds r a"er se"r 5r=e"s 5rhi:i"ed "he$ai'"e'a'e earier high ee eiie'ies; he a!a:e ex5erie'e is s"i i' s"re


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i"h APA; he sa$e eiie'y i' "he $a'age$e'" a"er 5r=e"s a' :e regai'ed

5rided "he !'ds 'e $$i""ed a" "he s"ar" "he 5r=e" are 5rided s$"hy a'd

"i$ey as 5er APA de$a'ds; I'der i"s har"er d!"y APA has 5a''ed a'di'es"iga"ed she$es r ex5i"a"i' s!rae a"er res!res< a'd has 's"r!"ed

$edi!$ size da$s a" a'da< Gha'5!r a'd .!:; Cha:a" Gas &rriga"i' she$e 'ear

.asa'a:da 8 Garahi (?r"h Garahi) &rriga"i' she$e ere as exe!"ed; arge

irriga"i' 5r=e"s i' ?FP a'd Bahis"a' hae :ee' "a9e' !5 " ex"e'd irriga"i'

aii"ies " 0;,/ $ii' a'd 0;46 $ii' ares res5e"iey; he s"ages & 8 && "he

Chash$a Righ" Ba'9 Ca'a Pr=e" i' ?FP hae :ee' $5e"ed hih r$ a:!"

,0@ "he e'"ire 5r=e"; &' "he "hird s"age< "his a'a is :ei'g ex"e'ded i'" P!'=a: !5 "

era *hazi Gha'; he $5e"ed r9s !'der irs" " s"ages hae aready :r!gh" a

ha'ge i' "he ii'g s"a'dards i'ha:i"a'"s ; &; Gha' a'd "he "hird s"age 5r$ises

5rs5eri"y " "he ar$ers ; *; Gha' he' $5e"ed :y "he year 2000;

APA a"er i'g has :r!gh" a:!" sig'iia'" dee5$e'" i' "he &rriga"i' a'd

Agri!"!re se"rs; &" has 5a''ed a'd exe!"ed ,6 rai'age Pr=e"s " reai$ r

i$5re r5 !"ia"i' 'di"i's i' 16;46 $ii' ares a"ergged a'ds; + "hese

5r=e"s< 2% are i' P!'=a:< 1% i' Si'dh< % i' ?FP a'd 2 i' Bahis"a'; &' "his $a=r

er"< $re "ha' 1,


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&AP5A GR5 SSTEM$

ra's$issi' Sys"e$ APA i'9s er ge'era"i'g s"a"i's a'd ad e'"ers "he

e'"ire !'"ry rea"i'g 'e "he rdKs arges" '"ig!!s grid sys"e$; he 'a"i'a

grid< ''e"i'g hyde ge'era"i' i' "he 'r"h a'd "her$a ge'era"i' i' $id !'"ry a'd

"he s!"h< 'sis"s a arge 'e" r9 "ra's$issi' i'es a'd grid s"a"i's "age

ees r$ ,009 " 339 " "ra's$i" Per " ad e'"ers "hr!gh!" "he !'"ry "

sere er "e' (10) $ii' 's!$ers ari!s a"egries; ?a"i'a ra's$issi' 8

is5a"h C$5a'y (?C) arries !" desig'< $ai'"e'a'e a'd 5era"i' a 'e"r9

se'dary "ra's$issi' i'es a'd grid s"a"i' "hr!gh!" "he !'"ry;

his sys"e$ 'sis"s 44030 Cir!i" 9$; "ra's$issi' i'es (i'!di'g ,009< 1329

a'd 669) a'd 61, ?s; grid s"a"i' r$ ,009 d' " 669 ee; &' rder "

dis5erse "he aaia:e 5er i' "he ad e'"ers a'd r$ "he 5ria"e ge'era"i' 5r=e"s i"

has :e$e i$5era"ie " dee5 se'dary "ra's$issi' a'd grid sys"e$; A

$5rehe'sie 5r=e" i' "his ''e"i' has :ee' 5a''ed a'd 'a$ed as ,"h Se'dary

ra's$issi' 8 *rid S"a"i' (S*) Pr=e"; his 5r=e" e'isages i's"aa"i' 'e

se'dary "ra's$issi' aii"ies $5risi'g 2209 < 1329 8 669 "ra's$issi'

i'es a'd grid s"a"i' as e as s"re'g"he'i'g "he exis"i'g sys"e$ "hr!gh addi"i's<

a!g$e'"a"i' a'd !5-gradi'g;

TRA!!G$

*e'era Ma'ager (rai'i'g) ie is !'"i'i'g a" APA .!se< ahre a'd '"rs

ari!s "rai'i'g e'"ers de"aied :e> -


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&AP5A STA++ (OEGE, SAMA=A5$

rai'i'g ieds ered here are as !'der>-

I"ii"y +5era"i'

Ma'age$e'" rai'i'g

C$$eria rai'i'g

Fi'a'ia rai'i'g

rai'i'g rai'ers

C$5!"er +rie'"a"i' C!rse

A!di" a'd A!'"s rai'i'g r S"a a'd iers

&" is as '"ri'g % Regi'a rai'i'g Ce'"ers; his ege 'd!"s 1/ !rses hih

are gie' as !'der>-


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(OMPA! O8ER8E&$

G!=ra'aa Ee"ri Per ($5a'y i$i"ed (GEP(O) has :ee' se" !5 er area

=!risdi"i' a'd 'e"r9 r$er Area Ee"rii"y Bard< hih as rea"ed i' eary

Eigh"ies; &" e'$5assed "he areas exis"i'g is"ri"s *!=ra'aa< .aiza:ad<

Sia9"< ?ara< *!=ra" a'd Ma'di Baha!ddi'; *!=ra'aa Ee"ri Per C$5a'y

as i'r5ra"ed ' 2, A5ri 1% a'd :"ai'ed er"iia"e r $$e'e$e'"

:!si'ess ' 0, 7!'e 1%; Ma'age$e'" a'd Ad$i'is"ra"i' is e'"r!s"ed " a Bard

ire"rs; e hae a:!" 20< 0


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APA< "he Pa9is"a' a"er a'd Per ee5$e'" A!"hri"y< as rea"ed i' 1,% as a

Se$i-A!"'$!s Bdy r "he 5!r5se rdi'a"i'g a'd gii'g a !'iied dire"i' "

"he dee5$e'" she$es i' a"er a'd Per Se"rs< hih ere 5rei!sy :ei'gdea" i"h< :y "he res5e"ie Ee"rii"y a'd &rriga"i' e5ar"$e'" "he Pri'es;

he Char"er !"ies APA is " i'es"iga"e< 5a' a'd exe!"e she$es r "he

i'g ieds

*e'era"i'< ra's$issi' a'd is"ri:!"i' Per;

&rriga"i'< a"er S!55y a'd rai'age;

Pree'"i' a"er ggi'g a'd Rea$a"i' a"ergged a'd Sai'ea'ds;

Fd Ma'age$e'";

&'a'd ?aiga"i';

he A!"hri"y $5rises a Chair$a' a'd "hree (3) Me$:ers r9i'g "hr!gh a

Sere"ary;APA is 'e "he arges" e$5yers h!$a' res!res i' Pa9is"a'; +er

"he years APA has :!i"-!5 a reserir eh'ia 9'-h a'd ex5er"ise hih

has $ade i" a $der' a'd 5rgressie rga'iza"i';

PO&ER &!G$

Per i'g is !rre'"y headed :y Me$:er (Per); Per i'g APA

$5risi'g *e'era"i'< ra's$issi' a'd is"ri:!"i' has :ee' res"r!"!red i'"

!r"ee' (14) 5!:i i$i"ed $5a'ies;

hese !r"ee' (14) Cr5ra"e E'"i"ies areL

+our %2' Thermal Poer Generation (om3anie) %GE!(O)'

1; S!"her' *e'era"i' Per C$5a'y i$i"ed (*E?C+-1) head

!ar"er a" 7a$shr dis"ri" ad! 'ear .ydera:ad Si'dh;


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a'd "he 5ri'es P!'=a: a'd Si'dh res5e"iey< r exe!"i' SCARPs a'd s!rae

a"er dee5$e'"< 5r=e"s; Chie E'gi'eers a'd Pr=e" ire"rs i$5e$e'" 5r=e"s

ai'g !'der regi's i"hi' "he z'e; &' addi"i'< "he a"er i'g has a C;E(Crdi'a"i' a'd M'i"ri'g) r 's"r!"i' a'd 5era"i' da$s a'd a "her

5r=e"s !'der a"er i'g series (S) a'd " se5ara"e *e'era Ma'agers r *hazi

Bar"ha .ydr5er a'd ?a"i'a rai'age Pr=e"; he Pa''i'g iisi' a"er

i'g< headed :y a *e'era Ma'ager< 9s a"er a 5a''i'g a"ii"ies ' "he a"er side;

he a"ii"ies a"er res!res a'd hydr5er dee5$e'" a'd isi'-202, are

ha'ded :y "hree *e'era Ma'agers i;e; eh'ia< S!"h< ?r"h< *M (P8) a'd *M

.ydr ee5$e'";


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Vision Statement

o Achieve and maintain the highest degree of efficiency, reliability and

responsiveness as a public service organization for variety of

customers.

o Public and company workers’ safety shall be high on our priority.

o Retaining and growing our business, staff and customer base will be of

primary importance.

o Developing innovative business relationships both inside and outside

our local distribution area will be keys to our success;


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Mission Statement

As the leading electricity distributing company, strive to provide un!

interrupted electric supply and "uality service to all customers at the

minimum possible cost#.


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*as>

o S$"h a'd 'sis"e'" s!55y ee"rii"y;

o Pr$5" res"ra"i' disr!5"ed ee"rii"y s!55y;

o A!ra"e a'd "i$ey $e"er readi'g a'd :ii'g;

o Prisi' ee"rii"y i' $i'i$!$ "i$e;

o +5e' dr 5iy " aii"a"e !r !s"$ers;

o S5eia 'essi' r !i9 a'd "i$ey 5ay$e'" :i;

o Aaia:ii"y s"res " dea i"h e$erge'ies;

o Feed:a9 "hr!gh C!s"$er Serie Ce'"ers;

o Crea"e aare'ess a$'gs" e$5yees r ad5"i'g sae"y $eas!res hie ' i'eso E'ergy sai'g $essage disse$i'a"i';

o Crea"i'g 5si"ie i$age *EPC+;

o a9e s"e5s r eare $5a'y e$5yees

o Mrae :!idi'g a'd " rea"e se'se :e'gi'g a$'gs" $5a'y e$5yees;


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30/131

ORGANIZATION CHART


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31/131

TOP MANAGEMENT

Sr.# Name Designation

1; Mr. Rana Ashraf Zahid Chief Executive Officer

2. Sher Aalam Company Secretary

3; Mr. Col.(R !ha"anfar Ali #han $R % Admin &irector

4; Mr. 'anveer Safdar Cheema Chief Enineer ('echnical

,; Mr. )mtia" Ahmed Cheema Chief Enineer (Operation

6; Mr. )rfan Rafi*ue +utt ,inance &irector

/; Mr. Am-ad Ali Shaih Customer Services &irector

/. 0adeem Ahmad Maner M)S

BOARD OF DIRECTORS

Ma'age$e'" a'd Ad$i'is"ra"i' is e'"r!s"ed " a Bard ire"rs; he '!$:er

ire"rs "he C$5a'y is see'; ? 5ers' is a55i'"ed as ire"r !'ess he is a

$e$:er "he C$5a'y; he ire"rs $ay ee" 'e "heir $e$:ers as "he Chair$a'

"he Bard a'd es" i' hi$ s!h 5ers< as "hey $ay dee$ i" i' rea"i' " "he

$a'age$e'" a'd ad$i'is"ra"i' "he C$5a'y; he ire"rs $ay ee" 'e "heir

$e$:ers " :e "he Chie Exe!"ie "he C$5a'y; he Chie Exe!"ie "he

C$5a'y sha :e "he ex-ii ie Chair$a' "he Bard; his Bard $a'ages "he


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32/131

:!si'ess "he $5a'y; A "he i$5r"a'" deisi's ai'g !"side "he 5ers Chie

Exe!"ie are "a9e' i"h '!rre'e a55ra "he Bard ire"rs;

*EPC+ is 'e "he :es" ee"rii"y dis"ri:!"i' $5a'ies i' Pa9is"a' i' "er$s 5era"i'a 5err$a'e< as i" has degree dis"ri:!"i' sses a'd a high ra"e :i

e"i';


(32)

=oard of 5irector) 5e)ignation

Mr. Muhammad Imtiaz Ahmand

Metro Industries Gujrat.

Chairman

Rana Muhammad Ashraf Zahid

CEO Gujranwala Electric Power Company (GEPCO).Director

Mr. Muhammad Amad

General Manager (inance) Power !"PD".

Director

Mr. Muhammad !ha"id #a$%d

General Manager (C # M) !"PD".Director

Mah%r Muhammad Na&az

Chie$ Engineer !"PD".

Director

Mirza !ha&ar An&ar !ha&aa

Chief Executive 1 !rays of Camride3 Sialot Director

Mr. I'h"a( Ahmad Butt

President Cham%er o$ Commerce GujranwalaDirector


33/131

6uri)diction Ma3


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34/131

(or3orate Ob


35/131


36/131

he h!$a' res!re re!ire$e'" i :e :!i" ar!'d "he C$5a'yKs :!si'ess 5a'

i;e; "arge"s< dee5$e'" 5a' a'd series s"a'dard; &' rder " ahiee "he gas< i" is

i$5r"a'" " ide'"iy righ" 5ers' r "he righ" 5si"i' ' "i$ey :asis< a""ra" a'dre"ai' $"ia"ed e$5yees " gr i"h "he C$5a'y; E$5yee i :e i$5ar"ed

"rai'i'g " $ee" ga5s :e"ee' :!si'ess re!ire$e'" a'd a"!a $5e"e'y;

Ma"eria $a'age$e'" !'"i' i :e s"rea$i'ed " 5r!re $a"eria i' "ra's5are'"

$a''er< e's!re "i$ey aaia:ii"y e!i5$e'"$a"erias a'd 5"i$!$ ee

s"9s s "ha" $5a'y 'ei"her ae shr"age $a"erias 'r !'ds are :9ed i'

i'e'"ries;

Management +unction)

here are "he i'g $a'age$e'" !'"i's

o Pa''i'g

o +rga'izi'g

o eadi'g

o C'"ri'g

o S"ai'g

Planning$

he 5a''i'g *EPC+ " 5ride "he ee"rii"y is :ased ' i's"r!"i's gie' :y "he

P!:i Re5rese'"a"ers< is"ri" ?azi$s< "hr!gh "heir MPA is r PI?7AB< Se'a"rs< a'd

M?AHS aa"e "heir !'di'g "hr!gh Federa Mi'is"ry R!ra &sa$a:ad; he ri"eria

are diere'" r is"ri" ?azi$sH "he 55!a"i' $!s" 200; F!'di'g is !5 " ,a9;

MPAHS "he P5!a"i' is ,0< r M?AHS a'd Se'a"rs "here is ' ri"eria;


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37/131

OrganiBing$

he rga'izi'g *EPC+ rea"es " "he i'"er'a as e ex"er'a e'ir'$e'" "ha" issey ha'ded :y CE+ *EPC+; &" i'!des i"s Ma'ageria eisi's< +rga'iza"i'

5iies< a'd !ai"y '"r< i'reasi'g "he r9 ie "he e$5yees a'd !s"$ers

5r:e$s;

eading$

As 5er eadi'g is a 'er'ed *EPC+ a!'h $a'y she$es as e$5yee :e'ei" a'd

a$iy s!55r" " e'!rage "he 5err$a'e a'd i'e$e'" i' r9; i'rease "hee'"h!sias$ a'd har$ ie "hey as a!'h "he i'"er-de5ar"$e'"a *a$es r hih

"hey are 5a''i'g " 5ri'" i' "heir !ar"ery ?ese""er i"h $5e"e de"ais a'd

5h"gra5hs; Exe5" a "his "hey gie "her i'e'"ies i9e :'!ses< ree ee"rii"y

s!55y< Pe'si'< ree $edia :e'ei"s< h$e a55ia'es a'i'g aii"ies e";

(ontrolling$

hey hae i'"er'a '"r sys"e$s hih a!a"e "he $'"hy as e as ee9y

5err$a'e re5r"s d!y 5rese'"ed " "he CE+; &'"er'a A!di"rs 5err$ "heir d!"ies

i"h "he 5assage "i$e :!" "hey as hae ex"er'a i'de5e'de'" a!di"rs< 'a$es DFrd

Rhdes Sida" .yder 8 C (FRESC+) Char"ered A!'"a'"s hih 5err$ "heir d!"ies

' yeary :asis a" "he e'd i'a'ia year;

Staffing$

*EPC+ s"ai'g is d'e "hr!gh a'ayzi'g "he se"i' s"re'g"h; he =:s s5eiia"i's

are gie' i' "he 'es 5a5ers; he !aiia"i's s$e "he desig'a"i' are gie'

:e>


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38/131

6"!OR E!G!EER

&" is "er$ed as S+< hih $ea's SIB iisi'a +ier;

Cualification

BS; (Ee"ria 8 Per)

B;"eh (.'rs)

!E S"PR5E!T

Cualification

AE (i5$a Assia"e E'gi'eers)

RE8E!"E O++(ER %R.O'

Cualification

MBA (Fi'a'e)

MS; (S"a"is"is)

MS; (E'$is)

(ommercialiBation Polic*

&' 12< "he S"ra"egi Pa' r res"r!"!ri'g "he Pa9is"a' Per Se"r (PPS) asa55red :y "he *+PCC&; As a 5ar" "he res"r!"!ri'g 5ress< APAKs !'"i's

!'der a"er i'g a'd Per i'g ere " :e segrega"ed i' "he i'g $a''er>

I'iied Per i'g APA $5risi'g *e'era"i'< ra's$issi' a'd

is"ri:!"i' " :e res"r!"!red i'" !r"ee' (14) 5!:i i$i"ed $5a'ies !'der "he

r5ra"e a;

Res"r!"!re 5er se"r asse"s " r$ a!"'$!s $$eria e'"i"ies "hr!gh "he

ad5"i' 5r!de'" :!si'ess 5ra"ies< e'ha'ed eiie'y ees< s" red!"i' a'd

5ri" rie'"a"i'


(3%)


39/131

Pr$"e $5e"i"i' " ee'"!ay er arda:e ee"rii"y " !s"$ers;

hr!gh $$eriaiza"i' 5ress< 5r$"e $$eria ia:ii"y a'd e'ha'e

:!si'ess a!e "he asse"s :9 eah r5ra"e e'"i"y;

E'ha'e 5ria"iza"i' i'i"ia"ies

Accom3li)hment)$

Ma=r a$5ish$e'"s "-da"e are as s>

o +5era"i'aized Pa9is"a' Ee"ri Per C$5a'y (PEPC+) as a Pria"e

i$i"ed $a'age$e'" $5a'y 'ed :y *er'$e'" Pa9is"a' (*+P) "

s"eer< $a'age a'd ersee "he $$eriaiza"i' rer$s 5rgra$;

+ormed fourteen %?2' (or3orate Entitie) a) folloing$

F!r (4) her$a Per *e'era"i' C$5a'ies (*E?C+s)

+'e (1) ?a"i'a ra's$issi' 8 Per is5a"h C$5a'y (?C)

?i'e () is"ri:!"i' C$5a'ies (&SC+s)

C's"i"!"ed Bard ire"rs "he r5ra"e e'"i"ies i"h "he i'd!"i'

ire"rs r$ "he 5ria"e se"r a'd PEPC+ " !"iize "heir ex5erie'e r

r$!a"i' ee"ie r5ra"e 5iies;

Exe!"ed ega agree$e'"s s!h as B!si'ess ra'ser Agree$e'"s (BA)<

+5era"i' a'd ee5$e'" Agree$e'" (+A)< Ee"rii"y S!55y Agree$e'"s

(ESA)< B!9 S!55y Agree$e'"s (BSA) a'd F!e S!55y Agree$e'"s (FSA)

:e"ee' APA a'd r5ra"e e'"i"ies r a!"'$!s $$eria 5era"i';


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40/131

ra'ser APA s"a " "he res5e"ie r5ra"e e'"i"ies (Ma'5er

ra'si"i' Prgra$ Phase-& $5e"ed); Phase && is shed!ed r $5e"i' :y

7!'e< 2000;

+:"ai'ed Federa ax Exe$5"i's r "he r5ra"e e'"i"ies r Ca5i"a a!e ax<

&'$e "ax a'd ea"h ax;

+:"ai'ed 'se'" $s" "he redi"rs

Pre5ared< reieed< a55red a'd ad5"ed 5e'i'g Baa'e Shee"s "he

r5ra"e e'"i"ies as 30-06-1%;

Pria"iza"i' shed!e r Faisaa:ad Ee"ri S!55y C$5a'y (FESC+)

i'aized 8 se'" " "he Pria"iza"i' C$$issi' Pa9is"a'

&'es"$e'" Pa's r is"ri:!"i' Per Sys"e$ Reha:ii"a"i' 5re5ared a'd

i'aized :y "he is"ri:!"i' $5a'ies

Fi'a'ia Res"r!"!ri'g APA a55red :y *+P

Fied a55ia"i's :y a Per is"ri:!"i' C$5a'ies (&SC+s) r :"ai'i'g

ie'se r$ ?a"i'a Ee"ri Per Reg!a"ry A!"hri"y (?EPRA); P!:i

heari'g :y ?EPRA r 5ressi'g a55ia"i's ahre Ee"ri Per

S!55y C$5a'y (ESC+) a'd *!=ra'aa Ee"ri Per C$5a'y (*EPC+)

$5e"ed

S!:$i""ed 5r5sa " *+P r Prie 'sidera"i' " :e 5aid r se""ed :y *+P

i"h APA s "ha" share "he r5ra"e e'"i"ies 'ed :y APA a' :e

"ra'serred i' "he 'a$e *+P


(40)


41/131

+uture Acti4itie)$

aeera"e "he $$eriaiza"i' 5ress< i'g a"ii"ies i :e !'der"a9e'>

Ra"i'aiza"i' "ra'ser 5ries 5er r$ *E?C+s " ?C a'd ?C

" &SC+s a'd see9s ?EPRA a55ra;

&'i"ia"e s"!dy " assess "he $eri"s $$eriaiza"i' a'd 5ria"iza"i'

.yde *e'era"i' aii"ies

&de'"iia"i' 8 "ra'ser resid!a asse"s a'd e$5yees " "he r5ra"e

e'"i"ies

D

Auditor)$

F+RS R.+ES S&A .A&ER C.ARERE ACC+I?A?S +F

PAG&SA?;

En4ironment Of GEP(O

Go4ernment n4ol4ement$


(41)


42/131

here is 5r5er *er'$e'" i'e$e'" i' *EPC+; he 5iies regardi'g "aris are

$ade :y ?EPRA "he' se'd " *er'$e'" Pa9is"a' r a55ra a'd a"er a55a i"

is se'" " PEPC+ a5da .!se ahre r sa'"i'i'g " *EPC+; he B!dge" is as 5re5ared :y "he *EPC+ "ha" is a55red :y a5da .!se; he ree'!es ge'era"ed :y

*EPC+ are "hr!gh :ii'g a'd r$ "he :ii'g ree'!es APA aa"es "he :!dge"

r *EPC+; ? *EPC+ is 'y "he dis"ri:!"r APA< hih 5!rhase ee"rii"y

r$ "he Per S"a"i's(*E?C+S)

(om3etitor)$

*EPC+ has ' C$5e"i"rsL i" is "he 'y $5a'y h 5rides ee"rii"y i'

*!=ra'aa; here is ' "hrea" " *EPC+; &" i re$ai' i' "he $$a'di'g 5si"i'

!'ess r !'"i s$e 'e $5a'y $es i' "his rae< :!" i" see$s "ha" *EPC+ i

re$ai' i' "he s"ars 5si"i'

s

Theft and a*) to )teel electricit*$

here are $a'y ays " s"ea ee"rii"y hih is ery !'e"hia a'd i' re"!r' i" !d

ae" "he *EPC+ 5err$a'e; S$e "he ays "hr!gh hih ee"rii"y a' :e

s"e hih are gie' :e;

ire" h9i'g

Me"er "e$5eri'g

Ear"h Sys"e$


(42)


43/131

By a""ah$e'" $eg'e"

5EPARTME!TS

here are i'g six de5ar"$e'"s *EPC+(*!=ra'aa Ee"ri a'd Per C$5a'y)

1; Fi'a'e e5ar"$e'"

2; .!$a' Res!re a'd Ad$i'

3; eh'ia

4; C!s"$er Serie

,; +5era"i'a

6; Ma'age$e'" &'r$a"i' Sys"e$

/; A!di" e5ar"$e'"

MIS DI ECTO ATE

WO KING OF COMPUTE CENTE

here are six $ai' se"i's< hih are r9i'g i' $5!"er e'"er; hese are as s>

1- a"a C'"r Se"i'

2- a"a E'"ry Se"i'


(43)


44/131

3- Mahi'e R$

4- S"are 8 Prgra$$i'g Se"i'

,- Ad$i' Se"i'6-A!'" Se"i'

DATA CONTROL SECTION

he r9 a"a C'"r Se"i' i' C$5!"er Ce'"ers is diided i' " !r s!:-

se"i's as :e>-

i) iais' Se"i'

ii) Bii'g Se"i'

iii) Cash Se"i'

i) C-rdi'a"i' Se"i'

FUNCTION OF LIAISON SECTION

he $ai' !'"i' iais' se"i' is " reeie a i'5!" da"a i'!di'g Me"er

Readi'g is"s< Ba'9 S"!:s 8 Srs r$ Assis"a'" Ma'agerHs (C;S) +ie a'd "

dis5a"hdeier a !"5!"s a'g i"h ee"rii"y :is :a9 " "he$; *e'eray i'g

i'5!" r$s are reeied i' "he iais' Se"i'>-


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45/131

i) CP-21-C Me"er Readi'g is" (*e'era C's!$ers)

ii) CP-13% Me"er a"a Cha'ge r$iii) CP-136< 136 AMas"er a"a Addi"i'Cha'ge r$ (I5" 40 G)

i) CP-,2 Bi Ad=!s"$e'" ?"e

) CP-136 e"e"i' Ad=!s"$e'" r ire" .9i'g

i) CP-3 APA E$5yee !5da"i'g r$

*E?ERA &?SRIC&+?S F+R .E RECE&P +F AA

- &'5!" da"a is deiered :y a se'ir a"a C'"r Cer9 "he Assis"a'" Ma'agerHs

(C;S) +ie i' "he C$5!"er Ce'"er; C$5e"e a'd !5 "-da"e rerd "he

s5ei$e' sig'a"!res a A;Ms (C;S) a'd "heir 'er'ed

- a!"hrized s"a $e$:ers $!s" :e $ai'"ai'ed i' "he iais' se"i'; he

sig'a"!re $!s" :e $5ared i"h "he sig'a"!res ' i'5!" da"a;

- &'5!" da"a sh!d :e s!55ied as 5er Me"er Readi'g a'd Bii'g Shed!e gie' :y

"he Ma'ager C$$eria; a"a sh!d :e eary e'"ered i' "he da"a

$e$e'" regis"er (CP-%2);

- Eah "y5e i'5!" da"a sh!d hae a se5ara"e eri'g Me$ (CP-%0)< hih

$!s" :e sig'ed :y "he A;M (CS) 'er'ed r a'y "her 5ers' a!"hrized :y

hi$; (CP-0,2 a'd CP-13 $!s" :e sig'ed :y "he A;M; (CS) 'y;)

- &' ase $a=r disre5a'ies i9e !""i'g erri"i'g< $issi'g 5ages r $issi'g

i'r$a"i'< "he i'5!" da"a sh!d :e re"!r'ed " "he A;M (C;S) 'er'ed r

rre"i' a'd re-s!:$issi';


(4,)


46/131

A"er ae5"a'e< a "he :ii'g i'5!" da"a $!s" :e e'"ered i' "he da"a $e$e'" regis"er

a'd ha'ded er " Bii'g Se"i' a"er :"ai'i'g sig'a"!re se"i' s!5erisr; A" "hee'd "he :ii'g ye< a s"a"e$e'" shi'g "he a"e s!:$issi' Ba"h ies rerded

i' red i'9 i' "he reei5" regis"er desig'ed s5eiay r "his 5!r5se $!s" :e 5re5ared a'd

ha'ded er " A;M (C;+) r 'ard s!:$issi' " Ma'ager C$$eria;

RECEIVING OF CASH STUBS & SCROLLS IN LIAISON

SECTION

Si$iary ash s"!:s a'd srs are as reeied i' "he iais' se"i' a'g i"h

CP-13 i;e; si'ge daiy i'5!" i'"rd!ed i' "he 5red!re " '"r 5ay$e'"s; e i

dis!ss ash r$ :a'9 " $5!"er e'"re :ere gi'g i'" "he de"ais

reeii'g 5red!re;

FLOW OF CASH DATA FROM BANK TOCOMPUTER CENTRE

C!s"$ers 5ay "heir :is i' "he :a'9s 5s" ies; he ashier e'"ers a "he

5ay$e'"s i' "he srs< arra'ges "he ash s"!:s i' "he sa$e se!e'"ia rder i' hih

e'"ries are $ade i' "he srs; ?eessary i'r$a"i' s!h as 5ay$e'" da"e< :a'9

:ra'h 5s" ie de a'd sr '!$:er are '"ed ' eah sr; Pay$e'"s ri""e' i'

"he a$!'" !$' agai's" eah reere'e '!$:er are added !5 a'd sr ""a is ri""e'

a" "he e'd eah sr;


(46)


47/131

&' Assis"a'" Ma'agerHs (C;S) +ie "he 5ay$e'" eah s"!: is $5ared i"h

"he sr a'd reea'" a$!'" is "i9ed e'ired; E'iri'g i9i'g 5ay$e'"s 'ash s"!:s is ery i$5r"a'" r ide'"iia"i' 5aid a$!'" r e'"ry 5!r5se i'

C$5!"er Ce'"re; &" i :e e's!red "ha" a "he e'"ries ' a sr $!s" "ay i"h "he

s"!:s;

A" "he e'd< a :a'9 s"a"e$e'" is 5re5ared i' d!5ia"e i' "he ie A;M (C;S) '

daiy :asis shi'g "he 5ay$e'" da"e< :a'9 de< ""a '!$:er srs r eah :a'9

a'd ""a ash reeied :y :a'9; his s"a"e$e'" is 5rese'"ed i' "he C$5!"er Ce'"re

a'g i"h srs a'd s"!:s; he d!5ia"e 5y "he s"a"e$e'" is re"!r'ed :a9 " a"a

C'"r Cer9 d!y sig'ed :y "he 5ers' de5!"ed r ash reeii'g;

RE(EPT O+ (ASH !P"TS ! THE (OMP"TER

(E!TRE

Cash s"!:s< Ba'9 Srs< CP-s a'g i"h Ba'9 s"a"e$e'" r a s5eii da"e

are reeied i' "he iais' se"i'; &' addi"i' " "he 'r$a srs< s$e"i$es de:i"

srs s"!:s are as se'" " C$5!"er Ce'"re i' rder " re"iy a'y ash err'e!sy

5s"ed< hih $ay !r d!e " dish'red he!e; Fi'g he9s are 5err$ed

hie reeii'g ash i' "he $5!"er e'"re>-

- &" is e's!red "ha" s"a$5 a'd sig'a"!res A;M (C;S) are eary isi:e;

- Sig'a"!res are $5ared i"h "he s5ei$e' sig'a"!res i' "he C$5!"er Ce'"re;


(4/)


48/131

- &" is e's!red "ha" s!: diisi' de< :a'9 'a$e a'd de< 5ay$e'" da"e< sr ?;

a'd a$!'" eah sr are eary ri""e' ' CP-;

- S!: iisi' Cde< Ba'9 Cde< a"e 5ay$e'"< sr '!$:er a'd ""a a$!'"

sr $!s" :e eary ri""e' ' "he irs" s"!: a'd "he as" s"!: eah

sr;

&" is a:s!"ey esse'"ia "ha" i' ase "he a:e 'di"i's are '" !ied< "he da"a

sh!d '" :e ae5"ed :y "he $5!"er Ce'"re i' rder " aid dis"!r:a'e i' "he ash

a!'"s;

A"er ae5"a'e ash srs< "he d!5ia"e 5y "he :a'9 s"a"e$e'" d!y

sig'ed :y "he iia de5!"ed " reeie ash srs< $!s" :e re"!r'ed " "he a"a

C'"r Cer9; hese d!$e'"s are "he' e'"ered i' "he reei5" regis"er iais' se"i'

i' hih s!: diisi' des< :a'9 de< da"e reei5"< ""a a$!'" CP- are

rerded agai's" "he 5ay$e'" da"e;

A"er e'"eri'g ' regis"er :!'des s"!:s a'd srs are arra'ged i' "he

i'g $a''er>-

1) iisi' ise

2) S!: iisi' ise

3) Ba'9 ise

4) a"e ise,) Sr ise i' a se!e'e


(4%)


49/131

CP-s a'd srs are se5ara"ed r$ s"!:s a'd ha'ded er " ash se"i' r 'ard

he9i'g a"er $ar9i'g "he Mai' a"e eary; he s"!:s are gr!5ed i'" arge :!'des

i' a:e $e'"i'ed rder; &'r$a"i' a:!" eah :!'de

s!h as iisi'< a"e a'd :a'9 are rerded i' de"ai i' "he da"a $e$e'" regis"er;

Eah :!'de is $ar9ed eary i"h a s5eii '!$:er a'd $ai' da"e; his da"a is "he'

5assed ' " "he a"a E'"ry se"i'; he sig'a"!re a"a E'"ry S!5erisr $!s" :e

:"ai'ed i' "he a"a $e$e'" regis"er;

CP-13 reeied $!s" :e e'"ered i' "he da"a $e$e'" regis"er a'd ha'ded er

" ash se"i' r 'ard s!:$issi' " a"a E'"ry se"i';

5SPAT(H O+ (ASH O"TP"TS ! ASO! SE(TO!

aiy< ee9y a'd M'"hy ash !"5!"s are he9ed i' "he ash se"i' :y "he se"i'

s!5erisr; A"er 5r5er he9i'g "hese are ha'ded er " iais' se"i' a'g i"hsrs a'd s"!:s; he iais' se"i' dis5a"hes "hese !"5!"s a"er e'"eri'g 5age ise '

ash !"5!" regis"ers i' res5e" a Assis"a'" Ma'agerHs (C;S) +ie s;

BILLING SECTION

he $ai' !'"i' "he :ii'g se"i' is " 5re5are a $5!"er i'5!"s exe5" ash a'd

CP-13 r e'"ry a'd as e as 5ressi'g :y Mahi'e R$; he i'5!" da"a reeied

r$ "he iais' se"i' is dis"ri:!"ed a$'g "he a"a Cders :y S!5erisr; he


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50/131

aa"i' da"a " diere'" a"a Cders r he9i'g a'd eriia"i' is d'e :y a'

i'"er'a ie rder;

F+ +F PRE-PR&?E MEER REA&?* &S FR+M C+MPIER

CE?RE + A;M (+PERA&+?) .R+I*. A;M (C;S) A? BACG +

C+MPIER CE?RE;Pre-5ri'"ed :a"h ise $e"er readi'g is"s (MR) are se'" :y C$5!"er Ce'"re " A;M

(C;S) r 'ard "ra's$issi' " A;M (+5era"i') a:!" see' days 5rir " "he Me"er

readi'g da"e a :a"h; Bere dis5a"hi'g "he said is" " A;M (C;S)< '!$:er 5ages

M;R eah diisi' is rerded i' "he regis"er desig'ed r "his 5!r5se; he $e"er

readi'g s"a e'"ers "he 5rese'" readi'g< !'i"s 's!$ed a'd a55r5ria"e re$ar9s s!h as

Dee"ie< R!'d C$5e"e< Me"er Re5aed< +;G Me"er< Re''e"ed< a'd

dis''e"ed i' re$ar9s !$' hereer re!ired;

&' a "hse ases here $e"ers hae :ee' re5aed a'd agai's" hih $e"er

re5aed is as ri""e' i' re$ar9s< "he i'5!" r$ Me"er re5ae$e'" (CP-13%) sh!d

as :e a""ahed i"h "he $e"er readi'g is" as s!55r"i'g d!$e'"; Assis"a'" Ma'ager

(+5era"i') i sig' i"h s"a$5 agai's" "he a

reere'e '!$:ers hih are deared dee"ie irs" "i$e r 5rei!s dee"ie $e"ers

deared as +G; .e i as sig' a'd s"a$5 a !""i'gser-ri"i'gs ' M;R is"; &'

"he $5!"er e'"re< he' "he Me"er Readi'g is"s are reeied :a9 r$ "he Assis"a'"

Ma'agerHs (C;S) +ie s< i" is irs" e's!red "ha" da"a is ardi'g " shed!e; A regis"er

is desig'ed " rerd iisi' ise :a"h ise reei5" Me"er Readi'g is"s; he'

"he da"a is +G i' a res5e"s< i"s e'"ry is $ade i' "he regis"er i"h "he da"e reei5";


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51/131

a"e reei5"s are rerded i' red i'9 hereas i' "i$e reei5"s are rerded i' :!e i'9;

he '!$:er

5ages Me"er Readi'g is" is $5ared i"h "he '!$:er 5ages Me"er Readi'g is"

rerded a" "he "i$e i'i"ia dis5a"h;

CODING OF METE EADING LISTS IN BILLING

SECTION.

S!: diisi' de< :a"h '!$:er< ""a '!$:er 5ages< ""a '!$:ers e'"ries<

Assis"a'" Ma'ager (C;S) $e$ ?; a'd da"e are he9ed ' CP-%0 as a irs" s"e5; he'

"he '!$:er 5ages a'd e'"ries ri""e' ' CP-%0 are 'ir$ed i"h $e"er readi'g is"

i"se; &" is e's!red "ha" Me"er Readi'g is" 5ages are arra'ged i' rder ardi'g " "heir

seria '!$:ers a'd ' 5age is $issi'g; &" is e's!red "ha" ri"i'g is egi:e a'd "here is '

!""i'g erri"i'g ' Me"er Readi'g is"s; here $!s" :e "he sig'a"!re a'd s"a$5

Assis"a'" Ma'ager (+5era"i') agai's" 'e dee"ie ases a'd 5rei!s

dee"ie $e"ers deared as +G; &" is e's!red "ha" sig'a"!re a'd s"a$5 Assis"a'"

Ma'ager (C;S) is aaia:e ' irs" a'd as" 5age eah s!: diisi'; he 's!$5"i'

a "hse 's!$ers here D$e"er re5aed is ri""e' a'd CP-13% re5ae$e'" is

a""ahed< $!s" :e he9ed :y addi'g "he 's!$5"i' $e"er re5aed a'd $e"er

i's"aed;


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52/131

A"er di'g< "he 'er'ed a"a Cder i e'"er s!:-diisi' de< :a"h ?;<

:ii'g $'"h< '!$:er 5ages a'd e'"ries Me"er Readi'g is" ' a ie er; CP-%0

a'd CP-13% re5ae$e'" ases are de"ahed r$ Me"er

Readi'g is"; Me"er Readi'g is" is 5aed i' "he reea'" ie er "he s!: diisi';

iisi' ise ies are ha'ded er " a"a C'"r S!5erisr r 'ard s!:$issi' "

a"a E'"ry Se"i';

?"e>- &' ase s"a"!s de D/ "he ra'ge $e"er sh!d :e 'sidered " e's!re "he

rre" r!'d $5e"i' a'd readi'g is ardi'g " "he ra'ge;


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53/131

CASH SECTION

he 5ay$e'"s $ade :y "he 's!$ers are 5s"ed ' C$5!"er Mas"er Fie

"hr!gh "his se"i'; Cash se"i' reeies CP- a'd srs a $ai' da"e r$ "he

iais' se"i' a'g i"h "her i'5!" r$s rea"ed " "he 5ay$e'"s; Fi'g i'5!"s

are reeied a'd 5ressed i' "his se"i' i' addi"i' " "he 5s"i'g 5ay$e'"s "hr!gh

s"!:s;

1; CP-13 I'-ide'"iied ashde:"rs ad=!s"$e'" r$;

2; CP-102 ee9y shed!e :a'9 re$i""a'es;

3; CP-102-A Ad=!s"$e'" :a'9 re$i""a'es;

his se"i' is res5'si:e r 100@ a!ra"e 5s"i'g 5ay$e'"s ' C$5!"er

Mas"er Fie; Mreer< "his se"i' 5re5ares a'd he9s a ee9y a'd $'"hy re5r"s

rea"i'g " 5ay$e'"s;

C+-+R&?A&+? SEC&+?>

C-rdi'a"i' se"i' is "he $s" i$5r"a'" se"i' a"a C'"r; &" 5rides -

rdi'a"i' a$'g a "her se"i's a"a C'"r; Fi'g i$5r"a'" =:s are

'"red "hr!gh "his se"i';

1; &'d!s"ria :ii'g;

2; Pressi'g ead ea!"erHs :ii'g;

3; Pressi'g APA E$5yees e5ar"$e'"a :ii'g;

4; Pressi'g A M'"hy Re5r"s rea"i'g " :ii'g;

,; Pressi'g Feeder ise i'e sses Re5r"s CP-22;

6; Pressi'g M&S Re5r"s 5re5ared a" regi'a ee;


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54/131

/; Pressi'g< 5ri'"i'g a'd he9i'g a "her re5r"s de$a'ded :y "he a!"hri"y

r$ "i$e " "i$e;

+!A!(E 5EPARTME!T

S"r!"!re i'a'e de5ar"$e'" as sh :e


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55/131

he Fi'a'e de5ar"$e'" is 'sis"i'g " $ai' de5ar"$e'"s i;e; Cr5ra"e

Pa''i'g a'd C'"r a'd Cr5ra"e A!'"s;

he r5ra"e 5a''i'g a'd '"r de5ar"$e'" reas"< 5a's a'd '"r ' "he

:asis "he 5as" da"a;


(,,)

Fi'a'e dire"r

Ma'ager ;Ma'ager

(r5ra"e 58)

Ma'ager

(Cr5ra"e a!'")

Assi"; Mgr; A!'"

(r5ra"e 58)

Assi"; Mgr; A!'"s

(r5ra"e a!'"s)

Cs"i'g

5rii'g

B!dge" 5a''i'g

a' $a'age$e'"

Sys"e$

i$5e$e'"a"i'

5s" a!di"

y; Mgr;

(r5ra"e a!'"s)

Assi"; Mgr; A!'"s

(r5ra"e a!'"s)

Assi"; Mgr; A!'

(r5ra"e a!'"s

Assi"; Mgr; A!'"s

(r5ra"e a!'"s)

Ad$i' 5ayrPre-a!di"

&$5res":a'9i'g

A!di" :sera"i'

re5y

Reeia:e5aya:e

+d :aa'e re'i"i'

A!'"

sida"i'(i'!di'gi'e'"ry &+ re'i"a"drr $e$)


56/131

he Cr5ra"e A!'"s e5ar"$e'"s is 'sis" "he i'g se"i's

C$5ia"i'

&'"er +ie ra'sa"i'

Paya:e Reeia:e &$5res"

Pe'si' Se"i' Ba'9i'g

r9s a'd Pre A!di" Ad$i' A!'"s

Asse"s Ps" A!di"

(om3ilation Section$

he $5ia"i' se"i's =!s" $5ie a "he a!'"i'g rerd ires hih 'sis"s

diisi' a'd ree'!e ie a'd $$' ies; &' eah diisi' ie< ree'!e ie a'd

$$' ies a' a!'"a'" is a55i'"ed h rerd a "he a!'"i'g "ra'sa"i's a'd i"

is his res5'si:ii"y " s!:$i" "he "ria :aa'e ' $'"hy :asis " "he $5ia"i' ie a"

head ie "he *EPC+; &' "he $5ia"i' ie a "he "rai :aa'e are $5ied a'd "he

i'a'ia s"a"e$e'"s are $ade ' $'"hy a'd year-e'd :asis;

nter office Tran)action Section$

&' i'"er ie "ra'sa"i' se"i' "he "ra'sa"i's hih are d'e :y "he " ies !'der

*EPC+ are ha'ded; &' "his se"i' "he d!$e'"s hih are !sed are S;S Che!e< e:i"

Adie a'd redi" adie;

S.S. (heFueSu3er Sub)cribe (heFue$

&" is a he!e hih is '" ash a" !'"er;


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57/131

5ebit ad4ice$

&" is iss!ed " "he ier$a"i' r$ h$ "he a$!'" is reeied;

(redit Ad4ice$

&" is iss!ed " "he ier$a"i' " hih "he a$!'" is 5aid;

he :asi ai$ i'"er ie "ra'sa"i' se"i' is " $i'i$ize "he s!s5e'se :aa'e; &;+;

i :e $ade a$'g "he diere'" ies r$a"i' !'der "he $5a'y; A" $5a'y head

!ar"er "he res!" "hese s!s5e'se :aa'es i :e$e Jer?i a"er re'iia"i';

Recei4able and Pa*able Section$

&' "he reeia:e a'd 5aya:e se"i' "he "ra'sa"i's hih are d'e :y "he "

$5a'ies(!'der &SC+S) i;e; :e"ee' ESC+ a'd *EPC+< MEPC+ a'd *EPC+ e"; &'

"his se"i' "he d!$e'"s hih are !sed are S;S Che!e< e:i" ?"es a'd redi" ?"es;

S.S. (heFueSu3er Sub)cribe (heFue$ i" is a he!e hih is '" ash a" !'"er

5ebit !ote$ i" is iss!ed " "he $5a'y r$ h$ "he a$!'" is reeied;

(redit !ote$ i" is iss!ed " "he C$5a'y " hih "he a$!'" is 5aid;

he :asi ai$ reeia:e a'd 5aya:e se"i' is " $i'i$ize "he s!s5e'se :aa'e :e"ee'

"he iss; Reeia:e a'd 5aya:e i :e $ade :e"ee' "he diere'" $5a'ies; A"

$5a'y head !ar"er "he res!" "hese s!s5e'se :aa'es i :e$e Jer?i a"er

'ir$a"i' "hese !"s"a'd :aa'es i"h eah $5a'y;

A" "he a5da (.;) a "he $5a'ies :aa'es are $i'i$ized "hr!gh *:a e'"ry;

m3re)t Section$

&' "he i$5res" se"i' "he !'d "ra'ser " "he drai'g a'd dis:!rse$e'" ier r "he

ex5e'ses "he ie s!h as re'" :!idi'g< E'"er"ai'$e'" ex5e'se e"; eery drai'g a'd

dis:!rse$e'" ier has a' a!'" :!" he a' '" a'e !se "his a!'"< "he "her 5ers' is

"he a!'"a'" hse '"ra sig'a"!re is re!ired; e a' say "ha" "he a!'" is =i'"


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58/131

a!'" drai'g a'd dis:!rse$e'" ier a'd a!'"a'"; Firs" i'"eri$ is "ra'serred "

"he a!'" ' r :ere 10 "h eery $'"h a'd a"er "ha" "he re$ai'i'g a$!'" hih is

re!ired :y "he eery ie is "ra'serred ' 22'd eer $'"h;

=an:ing Section$

he ai$ :a'9i'g se"i' is " $a'age a "he a!'"s "he *EPC+; *EPC+ has

a55rxi$a"ey 1000 a!'"s a55rxi$a"ey i' diere'" :a'9Hs :ra'hes a'd 5s" ie; he

a!'"a'" ree'!e ie 5re5ares a s"a"e$e'" "he de5si"i'g a$!'" :y "he !s"$ers

a'd se'ds i" " "he head !ar"er *EPC+; &' "he :a'9i'g se"i's "he he9i'g a "he

a$!'"s are $ade r$ "he ree'!e ie a'd "he :a'9Hs a!'"s; & "here is a'y

disre5a'y is sh!d :y re$ed :y "he :a'9i'g de5ar"$e'"; A "he a$!'"s are "ra'serred

" "he APA h!se ahre; here are "he i'g "y5es a!'" hih "he *EPC+

has

Ree'!e Ce"i' A!'"

Ca5i"a C'"ri:!"i' A!'"(Ca5i"a *ai's)

e5si" r9s A!'"s

Se!ri"y e5si" A!'"s

Misea'e!s Ce"i' A!'"

*e'era Ba'9 A!'"

Pen)ion Section$

he 5e'si' se"i' r9s " 5ay "he 5e'si' " "he re"ired e$5yees "he rga'iza"i';

his se"i' as deas i"h "he re"ire$e'" 5rgra$ "he e$5yees; *EPC+ i'"rd!es

seera 5e'si' a'd re"ire$e'" she$es; &" :asiay s "he 5e'si' r!es de"er$i'ed :y


(,%)


59/131

"he *er'$e'" Pa9is"a'; Pe'si' is dis"ri:!"ed "hr!gh 5r5er dis"ri:!"i' ha''es;

here are 26 dis"ri:!"i' ha''es *EPC+ r$ here "he re"ired e$5yees a' dra

"heir 5e'si';

+actor) of (alculation of Pen)ion$

Age

e'!re serie

as" 5ay dra'

C$$!"a"i'*rad!i"y

+ormula$

as" 5ay dra'Q "e'!re serieQ/0@

30

(omutation$

Gro)) Pen)ion 7/I ?-

Pen)ion$


(,)


60/131

Gro)) Pen)ion 1/I Table of AnneJure

&or:) @ Pre Audit Section$

he 5!r5se es"a:ishi'g "his se"i' is " he9 "he i'a!raies a" "he "i$e "heir

!rre'e; he'eer "here is se'" a'y re!isi"i' r s$e $a"eria :y a'y a!"hrized

i'diid!a "his se"i' $es i'" a"i'; A "ea$ ex5er"s is r$!a"ed r "he 5!r5se

i's5e"i'; his "ea$ 'd!" a'aysis "he re!isi"i'< i "he re!isi"i' is !5" s"a'dard

"he' i" is se'" !r"her r i"s !i$e'";

Po)t Audit Section$

his se"i' s"ar"s i"s r9 a" "he "i$e $5e"i' 'ay "as9< s "ha" a'y disre5a'y e"

a' :e re$ed; his 5re a!di" a'd 5s" a!di" sys"e$ $a9es i" 5ssi:e "ha" "here re$ai's '

ha'e $a9i'g dea!" :y a'y 5ers';

A))et Section$

he asse" se"i' 9ee5s "he rerd "he "a'gi:e a'd i'"a'gi:e asse"s "he *EPC+; his

se"i' !5da"es i"s rerd i"h "he i's"aa"i' a'y 'e asse" !'der "he area =!risdi"i'

"he *EPC+; his se"i' as aa"es "he 5ere'"age "he asse" " :e de5reia"ed eery

year i"h res5e" " i"s !sage;a'd i" as a!a"e "he A$r"iza"i' eered Credi" "ha" is

3;,@ e!a " de5reia"i' :y i'g s"raigh" i'e $e"hd de5reia"i';


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61/131

Human Re)ource and Admin$

he h!$a' res!re a'd ad$i' e5ar"$e'" is 'sis"s "he i'g de5ar"$e'"s Ad$i'<

.!$a' res!re< ega a'd a:r Aairs;

.!$a' res!re de5ar"$e'" is res5'si:e a "he 'e hiri'g i' "he *EPC+< "he 5red!re

'e hiri'g is 5ae a' ader"ise$e'" i' 'es 5a5er r$ $a'ger h!$a' res!re< e"i'g

"he a55ia"i' sr"i'g "he shr" is"i'g a'dida"e< 'd!"i'g "he "es" a'd i'"erie; A'd "he

"rai' "he 'e e$5yee r$ "he "rai'i'g eges s!h as APA s"a ege< regi'a

"rai'i'g e'"er; he 5r$"i'a exa$ is as 'd!"ed :y "he h!$a' res!re de5ar"$e'";

he ega a'd a:r aair de5ar"$e'" deas i"h "he a'y :=e"i' ' "he e$5yee r$ a'y

ier "he hari'g is 'd!"ed :y "he ega a'd a:r de5ar"$e'"; !ri'g "he hiri'g "he :"h

5ar"ies gae "he arg!$e'"s a'd i'a deisi' is $ade :y "he $$i""ee " ay "he

e$5yee r " '"i'!e "he r9i'g;

("STOMER SER8(E$

he !s"$er serie de5ar"$e'" is 'sis"s "he i'g de5ar"$e'"s C$$eria<

Mar9e"i'g a'd ari a'd !s"$er serie s!5erisr;

he !s"$er serie de5ar"$e'" is headed :y dire"r !s"$er serie< hih dire"y deas

i"h "he ree'!e regardi'g heay i'd!s"ries; I'der "he C; S; dire"r "here are de5!"y$$eria $a'ger i' eah ire *EPC+ ('; ire !'der *EPC+ are 4); &' eah

ire "here is 'e e5!"y $$eria $a'ger CM; he ree'!e ier i;e; assis"a'"

$$eria $a'ger is "he 5ers' h dire"y re5r" " CM;

Ree'!e ier (Assis"a'" $$eria $a'ger);


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62/131

here are "he i'g se"i's "he ree'!e ies

♦ Ad$i' ♦ A!'"♦ e:"r ♦ C's!$er rerd

♦ Bii'g '"r ♦ a"a '"r

♦ C$5!"er ♦ C$$eria

he r9i'g "he a!'" Se"i' is " reeies "he Ba'9 Sr r$ $re "ha' 60

:a'9s< he9 eah s"!: i"h sr a'd 5re5are CP-(rardi'g $e$ :a'9 sr)

:a'9 ise a'd $a9e is" a :a'9 sr reeied r a 5ar"i!ar da"e (hih is aed

Me$) a'd ha'ded er " a"a '"r er9 r !r"her s!:$issi' " *EPC+

$5!"er e'"re< *CC e'"ers "he rerds a s"!:s i' "he $ai' a"a :ase agai's" "he

5ar"i!ar a!'" '; "he 's!$er; A'd :"ai's CP-100 (daiy ash is"s)< "his is"

reeied :a9 i' a!'" se"i'; he a!'" se"i' $5ares i" i"h CP- a'd

diere'e $ay :e re5r"ed " a!'" ier; ' ee9y :asis "he *CC iss!es a is" "ha"

is aed CP-101 (ee9y e"i' ash :9 :y :a'9 :ra'hes); he r9i'g "he

's!$er rerd Se"i' is " reeie "he a55ia"i' r$ CP-03 (A55ia"i' a'd

Agree$e'" r$)< CP-06 (e$a'd ?"ies r Serie C''e"i' Cas") a'd CP-0%

(serie ''e"i' rder) r$ S+ ies< e'"ers a i'r$a"i' regardi'g "he 'e

''e"i' ' "he regis"er Caed CP-24 (Ree'!e ie a55ia"i' regis"er);

A'd 5re5are "he 'eessary CP-136 ( Mas"er a"a Addi"i'Cha'ge Fr$)< ha'ded er "

"he C$5!"er Se"i' r !r"her 5ress :ii'g 'e ''e"i's< a'y "her ha'ge

"ha" is ?a$e< Address< ad< ari a'd *S '; is as d'e "hr!gh "he sa$e 5ress<

dis''e"i' rder d!e " '' 5ay$e'" (C+8 ER+) iss!ed :y *CC is se'd " "he

S+ ie r !r"her 5ress; Fr "he ee"ed C+s CRC Pre5are CP-13% ('s!$er

$e"er da"a ha'ge r$) " s"5 "he !r"her :ii'g< as "he 's!$er re!es" r RC+


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63/131

(Re''e"i' +rder) a"er 5ay$e'" his d!es "he CRC iss!es "he RC+ " "he 's!$er

a"er di'g "he 'eed! as adised :y "he a!"hri"y a'd 5re5are CP-13 ('s!$er

s"a"is"is) ' $'"h e'd a'd re5r"ed " *EPC+ .ead !ar"er; he r9i'g "he de:"r se"i' is " rerd "he i's"a$e'" :is a'd "he :is hih is iss!ed :!" '" 5aid; his is

"he a$!'" hih is a!'" reeia:e i' "he *EPC+; he r9i'g "he

's!$er rerd se"i' is " rerd a "he 's!$er r 'e ''e"i' r a'y ha'ge

i' "he d ''e"i' a'd rard i" " $5!"er e'"er; he r9i'g "he :ii'g

se"i' is " dis5a"h "he :is " "he reea'" s!: diisi' ies hih is reeied r$

"he $5!"er se"i'; he r9i'g "he $5!"er se"i' is " e'"er "he da"a i' "he

$5!"er;

Fi'g are "he res5'si:ii"ies Ree'!e ier<

C'"r a'd $a'age a a"ii"ies a de5ar"$e'"s i' "he

ree'!e ie<

ire"y $a'age "he :ii'g .eay &'d!s"ry C''e"i';

here are i'g e5ar"$e'"s r9i'g !'der "he head Ree'!e ierL

Admin Section$

Fi'g s"a is r9i'g !'der ad$i' se"i'<

• 7!'ir Cer9

•

+'e y5is"• a"ri


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64/131

• ?ia: asid

• +'e See5er

• Cashier

he i'g r9i'g is d'e :y "he Ad$i' Se"i'

he Ad$i' $a'age "he Serie B9s a'd serie rerds "he s"a

ree'!e ie;

A'd a'y i's"r!"i' gie' :y- "he higher a!"hri"y is i$5e$e'"ed "hr!gh

ad$i' se"i';

&" as $a'ages "he saary "he s"a;

Mai'"e'a'e "he ie !r'i"!re a'd Fix"!re is $a'aged :y "his se"i';

Pe'si'< $edia ex5e'ses a'd eare !'d "he re"ired E$5yees;

Free S!55y "he A"ie a'd re"ired E$5yees;

Account Section$

Fi'g s"a is r9i'g !'der a!'"s se"i'<

• +'e A!'" +ier

• A!'" Assis"a'"

he i'g r9i'g is d'e :y "he A!'" Se"i'

Reeies "he Ba'9 Sr r$ $re "ha' 60 :a'9s

Che9 eah s"!: i"h sr a'd 5re5are CP-(rardi'g $e$ :a'9

sr) :a'9 ise a'd $a9e is" a :a'9 sr reeied r a 5ar"i!ar da"e

(hih is aed Me$) a'd ha'ded er " a"a '"r er9 r !r"her

s!:$issi' " *EPC+ $5!"er e'"re;


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65/131

*CC e'"ers "he rerds a s"!:s i' "he $ai' a"a :ase agai's" "he

5ar"i!ar a!'" '; "he 's!$er; A'd :"ai's CP-100 (daiy ash is"s)

his is" reeied :a9 i' a!'" se"i'; he a!'" se"i' $5ares i"i"h CP- a'd diere'e $ay :e re5r"ed " a!'" ier;

+' ee9y :asis "he *CC iss!es a is" "ha" is aed CP-101 (ee9y

e"i' ash :9 :y :a'9 :ra'hes)

General Account (ler:$

C5ies 5aid e$a'd ?"ies r ?e ''e"i' reeied r$ S+ ies<

e'"ered "here rerd i' "he Regis"er Caed CP-26 (se!ri"y de5si" regis"er)

A'y diere'e is re5r"ed " "he a!'" ier;

(ommercial Section$

Fi'g s"a is r9i'g !'der $$eria se"i'<

• C$$eria S!5eri'"e'de'"

• 7!'ir Cer9

he i'g r9i'g is d'e :y "he $$eria Se"i'

s!55er ise "he s"a

C'"rs "he M& Bii'g a'g i"h a'y ad=!s"$e'" $ade :y "he :ii'g a'd

e:"r '"r Se"i' "hr!gh CP-111 (is"s *e'era Ad=!s"$e'") iss!ed

:y "he *CC; A'y errr !'d is he9ed;

Che9 "he a""e'da'e "he s"a;

(on)umer Record Section %(R('$

Fi'g s"a is r9i'g !'der 's!$er rerd se"i'<

• Se'ir Cer9

• 7!'ir Cer9

he i'g r9i'g is d'e :y "he 's!$er rerd Se"i'


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66/131

Reeie "he a55ia"i' r$ CP-03 (A55ia"i' a'd Agree$e'" r$)< CP-

06 (e$a'd ?"ies r Serie C''e"i' Cas") a'd CP-0% (serie

''e"i' rder) r$ S+ ies; E'"ers a i'r$a"i' regardi'g "he 'e ''e"i' ' "he regis"er Caed

CP-24 (Ree'!e ie a55ia"i' regis"er)

A'd 5re5are "he 'eessary CP-136 ( Mas"er a"a Addi"i'Cha'ge Fr$)

.a'ded er " "he C$5!"er Se"i' r !r"her 5ress :ii'g 'e

''e"i's

A'y "her ha'ge "ha" is ?a$e< Address< ad< ari a'd *S '; is as

d'e "hr!gh "he sa$e 5ress;

is''e"i' rder d!e " '' 5ay$e'" (C+8 ER+) iss!ed :y *CC is

se'd " "he S+ ie r !r"her 5ress; Fr "he ee"ed C+s CRC

Pre5are CP-13% ('s!$er $e"er da"a ha'ge r$) " s"5 "he !r"her

:ii'g;

As "he 's!$er re!es" r RC+ (Re''e"i' +rder) a"er 5ay$e'" his

d!es "he CRC iss!es "he RC+ " "he 's!$er a"er di'g "he 'eed! as

adised :y "he a!"hri"y;

Pre5are CP-13 ('s!$er s"a"is"is) ' $'"h e'd a'd re5r"ed " *EPC+

.ead !ar"er;

5ATA (ontrol Section$

Fi'g s"a is r9i'g !'der a"a C'"r se"i'<

• +'e se'ir er9


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67/131

• +'e 7!'ir er9

he i'g r9i'g is d'e :y "he a"a '"r Se"i'

Reeie "he i'5!" da"a r$ a se"i's a'd e'"ers i' CP-%2(a"a Ba"hregis"er) a'd ha'ded er " "he iais' *CC a'd reeies "he !" 5!"

rerds r$ iais' se"i' r *CC a'd agai' e'"ered i' a"a Ba"h

Regis"er a'd ha'ded er " "he 'er'ed s!5er iser; A'y disre5a'y is

re5r"ed " R+;

=illing (ontrol Section %=(S'$

Fi'g s"a is r9i'g !'der Bi '"r se"i'<

• Bii'g '"r s!5er iser (BCS)

• Bii'g '"r Cer9 1s!:-diisi'

• 7!'ir Cer9 (MRCC)

• (Me"er readi'g '"r er9 1 se'ir er9 s!:diisi')

he i'g r9i'g is d'e :y "he :ii'g '"r Se"i'

A"er reeii'g "he !" 5!" da"a"ha" is CP-21 ($e"er readi'g is"s)< CP-

%,('s!$er :is)< CP-%/(:ii'g exe5"i' is"s< CP-%%A (:ii'g

assess$e'"s< CP-%% (edger 5s"i'g)< CP-% (.eay r redi" :aa'e is"s)<

CP-0 (is"s es"i$a"ed $e"er readi'g) r$ "he CC "he BCS sr" !" a

da"a a'd ha'ded er " a BCC r he9i'g a'd rard (CP-21< CP-%,<

CP-0< CP-%/) " "here res5e"ie s!: diisi' ies;

A"er reeii'g :a9 CP-21 r$ "he S+ ies "he BCS e'"ered i' CP-%1

(ree'!e ie $e"er readi'g is" regis"er) a'd ha'ded er " 'er'ed

MRCC r $5e"e he9i'g; A"er he9i'g "he MRCC a""ahes "he CP-

%0(rardi'g $e$) a'd ha'ded er " "he BCS r !r"her s!:$issi' ""he $5!"er se"i';


(6/)


68/131

A'y $5ai'" regardi'g :ii'g is se""ed a'd 5re5ared "hr!gh CP-,2(:i

Ad=!s"$e'" '"e) :y BCS a'd e'"ered i' 'er'ed CP-/, (:i ad=!s"$e'"

'"e regis"er) a'd a55res i" r$ "he ree'!e ier$5e"e'" a!"hri"ya'd "he' se'd " "he $5!"er se"i' "hr!gh CP-%0;

he BCC reeies "he CP-%/< %%A< %%< %< 0 a'g i"h CP-21 a'd "her

reea'" CPs "he rea"ed Ba"h r$ BCS a'd ie i" "he' he9 "he$

ardi'gyL a'y disre5a'y is re5r"ed " R+; A" "he $'"h e'd a"egry

ise s9e"h $5ai'"s 5re5ared a'd sig'ed :y "he R+ a'd rarded i" "

"he Cire ie r rerds;

5ebtor (ontrol Section$

Fi'g s"a is r9i'g !'der e:"r '"r se"i'<

• Assis"a'" (CS)

• 1 Se'ir Cer9 r 2 s!: diisi'

• C!r" Cer9

he i'g r9i'g is d'e :y "he de:"r '"r Se"i'< CS reeies

CP-10,(is"s s!rharge eied i' errr $5!"er i'5!" r$)

CP-106 ea9y ash 5s"ed s!$$ary

CP0-10/ !'ide'"iied ash is"s

CP-10% diisi'a ash a'aysis s!$$ary

CP-10 $'"hy s!rharge s!$$ary :y :a"hes

CP-110 :a"h de:"rs edger

CP-126 ee9y is"s ash reeied ' :eha "her diisi's

CP-12/ ee9y is"s ash 5s"i'g $ade :y "her diisi's

CP-61 is"s 5er$a'e'"y dis''e"ed dea!"ers

CP-62 $'"h ise de"ai arrear


(6%)


69/131

CP-12, daiy ash exe5"i' is"s

A'd ha'd er " "he res5e"ed iias h he9 "he$ a'd 5re5are 'eessary

s"a"e$e'"s; Pre5are "he da"e ex"e'ded :is a'd i's"a$e'"s as rdered :y "he $5e"e'"

a!"hri"y;

Se""e "he C$5ai'"s regardi'g "he s!rharge a'd !'ide'"iied ash 5s"ed (a"er

eriyi'g r$ a!'" se"i') "hr!gh CP-13 (e:"r ad=!s"$e'" r$) a""ahed

i"h CP-%0 a'd ha'ded er " "he CC;

Reeie "he SS he!es r$ diere'" *EPC+ ies !'der "his diisi' a'd

arra'ge r i"s eara'e "hr!gh 'eessary CPs;

&ss!es "he :i agai's" *er'$e'" ''e"i' !'der "he diisi' a'd a"h "heir

5ay$e'"s "i$e " "i$e "hr!gh isi" a'd '"ies;

A $'"hy s"a"e$e'"s 5re5ared :y "he s!5er iser r a s!h i'r$a"i' agai's"

*er'$e'" a'd 5ria"e 's!$er "hr!gh Perr$a A< B a'd C;

he !r" er9 $a'ages a "he 'eessary rerd r "he ases i' diere'" !r" as

adised :y his !'i :ere 'ex" da"e heari'g; A'd a" "he e'd "he $'"h

5re5are a i"iga"i' S"a"e$e'" ' s5eii Perr$a as adised :y "he a!"hri"y;

he dead dea!"er Cer9 iss!es '"ies " "he dea!"er 's!$er "hr!gh S+ r

!r"her dis5sa " "he res5e"ie 's!$er; he a9'edge$e'" reeied r$

"he S+ i' ase '' 5ay$e'" "he ase reerred " R+ ie r 5ay$e'"; A

s!h ases rerded i' a regis"er hih is re'ied i"h $'"hy :a"h 26;


(6)


70/131

(om3uter Section$

Fi'g s"a is r9i'g !'der $5!"er se"i'<

• S!5er iser

• 2 PC 5era"r

he i'g r9i'g is d'e :y "he $5!"er Se"i'

he s!5er iser reeies "he da"a r$ CS< BCS a'd CRC a'd ha'd er "

PC 5era"r r e'"ry;

he 5era"rs e'"er a s!h CPs i' APA Prgra$ Caed EB (a5da

ee"rii"y :ii'g) a'd re5r" " his s!5er iser; he s!5er ise :"ai's "he

g is"s a'd he9s "he$;

TE(H!(A 5EPARTME!T$

he "eh'ia de5ar"$e'" is 'sis"s "he i'g de5ar"$e'"s Pa''i'g a'd esig'<

Ma"eria $a'age$e'"< Pr=e" s";

he "eh'ia de5ar"$e'" 5a's a'd desig's "he 'e grid s"a"i's a'd "he i'es r$ hih

"he ee"rii"y is 5assed a'd deiered " "he !s"$er r$ grid s"a"i'; S e a' say "ha"

"he s"r!"!re is $ade :y "he "eh'ia de5ar"$e'"; his de5ar"$e'" is as res5'si:e "

5!rhase 'e $a"eria s!h as $e"ers< i'es< 5es a'd "ra'sr$ers; his de5ar"$e'" is as

res5'si:e " es"i$a"e "he s" "he 'e 5r=e" s!h as 'e grid s"a"i'< 'e i'es a'd

5es e";


(/0)


71/131

OPERATO!A 5EPARTME!T$

he 5era"i'a de5ar"$e'" is 'sis"s "he i'g de5ar"$e'"s

he 5era"i'a de5ar"$e'" is res5'si:e " $a'ge "he s"r!"!re hih is $ade :y "he

"eh'ia de5ar"$e'"< "he re5air a'd $ai'"e'a'e is as $ade :y "he 5era"i'a de5ar"$e'";

&' diisi'a ee "he xe'' is si""i'g " $a'ge "he 5era"i' a'd i' s!:diisi' "he s!:

diisi'a ier is si""i'g a'd res5'si:e " "a9e are i"s areaHs s"r!"!re;

+'e i'd +5era"i'

he 'e i'd 5era"i' as i'"rd!ed :y *er'$e'" i' 1//; he :asi :=e"ie

'e i'd 5era"i' as "ha" " aii"a"e "he 's!$ers " se "he 5r:e$s a" "heir

drs"e5; he 'e i'd 5era"i' "a9eHs s"e5 i y! a'" " hae 'e ''e"i' y! hae

" g =!s" " "he 'eares" ie "he i'd 5era"i' i" i aii"a"e y! a'd i he5 y!;

! i ge" "he ''e"i' i"h i' a ee9; & y! a'"ed " rre" :i< $e"er 5r:e$

i'"err!5"i's are sed as eary as 5ssi:e; hey i "ry " se y!r 5r:e$ as eary as

5ssi:e;

MIS DI ECTO ATE

WO KING OF COMPUTE CENTE

here are six $ai' se"i's< hih are r9i'g i' $5!"er e'"er; hese are as s>

6- a"a C'"r Se"i'

/- a"a E'"ry Se"i'


(/1)


72/131

%- Mahi'e R$

- S"are 8 Prgra$$i'g Se"i'

10- Ad$i' Se"i'6-A!'" Se"i'

DATA CONTROL SECTION

he r9 a"a C'"r Se"i' i' C$5!"er Ce'"ers is diided i' " !r s!:-

se"i's as :e>-

) iais' Se"i'

i) Bii'g Se"i'

ii) Cash Se"i'

iii) C-rdi'a"i' Se"i'

FUNCTION OF LIAISON SECTION






(/2)


73/131

ii) CP-21-C Me"er Readi'g is" (*e'era C's!$ers)

iii) CP-13% Me"er a"a Cha'ge r$ix) CP-136< 136 AMas"er a"a Addi"i'Cha'ge r$ (I5" 40 G)

x) CP-,2 Bi Ad=!s"$e'" ?"e

xi) CP-136 e"e"i' Ad=!s"$e'" r ire" .9i'g

xii) CP-3 APA E$5yee !5da"i'g r$

*E?ERA &?SRIC&+?S F+R .E RECE&P +F AA

- &'5!" da"a is deiered :y a se'ir a"a C'"r Cer9 "he Assis"a'" Ma'agerHs

(C;S) +ie i' "he C$5!"er Ce'"er; C$5e"e a'd !5 "-da"e rerd "he

s5ei$e' sig'a"!res a A;Ms (C;S) a'd "heir 'er'ed

- a!"hrized s"a $e$:ers $!s" :e $ai'"ai'ed i' "he iais' se"i'; he

sig'a"!re $!s" :e $5ared i"h "he sig'a"!res ' i'5!" da"a;

- &'5!" da"a sh!d :e s!55ied as 5er Me"er Readi'g a'd Bii'g Shed!e gie' :y

"he Ma'ager C$$eria; a"a sh!d :e eary e'"ered i' "he da"a

$e$e'" regis"er (CP-%2);

- Eah "y5e i'5!" da"a sh!d hae a se5ara"e eri'g Me$ (CP-%0)< hih

$!s" :e sig'ed :y "he A;M (CS) 'er'ed r a'y "her 5ers' a!"hrized :y

hi$; (CP-0,2 a'd CP-13 $!s" :e sig'ed :y "he A;M; (CS) 'y;)

- &' ase $a=r disre5a'ies i9e !""i'g erri"i'g< $issi'g 5ages r $issi'g

i'r$a"i'< "he i'5!" da"a sh!d :e re"!r'ed " "he A;M (C;S) 'er'ed r

rre"i' a'd re-s!:$issi';


(/3)


74/131

A"er ae5"a'e< a "he :ii'g i'5!" da"a $!s" :e e'"ered i' "he da"a $e$e'" regis"er

a'd ha'ded er " Bii'g Se"i' a"er :"ai'i'g sig'a"!re se"i' s!5erisr; A" "hee'd "he :ii'g ye< a s"a"e$e'" shi'g "he a"e s!:$issi' Ba"h ies rerded

i' red i'9 i' "he reei5" regis"er desig'ed s5eiay r "his 5!r5se $!s" :e 5re5ared a'd

ha'ded er " A;M (C;+) r 'ard s!:$issi' " Ma'ager C$$eria;

RECEIVING OF CASH STUBS & SCROLLS IN LIAISON

SECTION

Si$iary ash s"!:s a'd srs are as reeied i' "he iais' se"i' a'g i"h

CP-13 i;e; si'ge daiy i'5!" i'"rd!ed i' "he 5red!re " '"r 5ay$e'"s; e i

dis!ss ash r$ :a'9 " $5!"er e'"re :ere gi'g i'" "he de"ais

reeii'g 5red!re;

FLOW OF CASH DATA FROM BANK TOCOMPUTER CENTRE

C!s"$ers 5ay "heir :is i' "he :a'9s 5s" ies; he ashier e'"ers a "he

5ay$e'"s i' "he srs< arra'ges "he ash s"!:s i' "he sa$e se!e'"ia rder i' hih

e'"ries are $ade i' "he srs; ?eessary i'r$a"i' s!h as 5ay$e'" da"e< :a'9

:ra'h 5s" ie de a'd sr '!$:er are '"ed ' eah sr; Pay$e'"s ri""e' i'

"he a$!'" !$' agai's" eah reere'e '!$:er are added !5 a'd sr ""a is ri""e'

a" "he e'd eah sr;


(/4)


75/131

&' Assis"a'" Ma'agerHs (C;S) +ie "he 5ay$e'" eah s"!: is $5ared i"h

"he sr a'd reea'" a$!'" is "i9ed e'ired; E'iri'g i9i'g 5ay$e'"s 'ash s"!:s is ery i$5r"a'" r ide'"iia"i' 5aid a$!'" r e'"ry 5!r5se i'

C$5!"er Ce'"re; &" i :e e's!red "ha" a "he e'"ries ' a sr $!s" "ay i"h "he

s"!:s;

A" "he e'd< a :a'9 s"a"e$e'" is 5re5ared i' d!5ia"e i' "he ie A;M (C;S) '

daiy :asis shi'g "he 5ay$e'" da"e< :a'9 de< ""a '!$:er srs r eah :a'9

a'd ""a ash reeied :y :a'9; his s"a"e$e'" is 5rese'"ed i' "he C$5!"er Ce'"re

a'g i"h srs a'd s"!:s; he d!5ia"e 5y "he s"a"e$e'" is re"!r'ed :a9 " a"a

C'"r Cer9 d!y sig'ed :y "he 5ers' de5!"ed r ash reeii'g;

RE(EPT O+ (ASH !P"TS ! THE (OMP"TER

(E!TRE

Cash s"!:s< Ba'9 Srs< CP-s a'g i"h Ba'9 s"a"e$e'" r a s5eii da"e

are reeied i' "he iais' se"i'; &' addi"i' " "he 'r$a srs< s$e"i$es de:i"

srs s"!:s are as se'" " C$5!"er Ce'"re i' rder " re"iy a'y ash err'e!sy

5s"ed< hih $ay !r d!e " dish'red he!e; Fi'g he9s are 5err$ed

hie reeii'g ash i' "he $5!"er e'"re>-

- &" is e's!red "ha" s"a$5 a'd sig'a"!res A;M (C;S) are eary isi:e;

- Sig'a"!res are $5ared i"h "he s5ei$e' sig'a"!res i' "he C$5!"er Ce'"re;


(/,)


76/131

- &" is e's!red "ha" s!: diisi' de< :a'9 'a$e a'd de< 5ay$e'" da"e< sr ?;

a'd a$!'" eah sr are eary ri""e' ' CP-;

- S!: iisi' Cde< Ba'9 Cde< a"e 5ay$e'"< sr '!$:er a'd ""a a$!'"

sr $!s" :e eary ri""e' ' "he irs" s"!: a'd "he as" s"!: eah

sr;

&" is a:s!"ey esse'"ia "ha" i' ase "he a:e 'di"i's are '" !ied< "he da"a

sh!d '" :e ae5"ed :y "he $5!"er Ce'"re i' rder " aid dis"!r:a'e i' "he ash

a!'"s;

A"er ae5"a'e ash srs< "he d!5ia"e 5y "he :a'9 s"a"e$e'" d!y

sig'ed :y "he iia de5!"ed " reeie ash srs< $!s" :e re"!r'ed " "he a"a

C'"r Cer9; hese d!$e'"s are "he' e'"ered i' "he reei5" regis"er iais' se"i'

i' hih s!: diisi' des< :a'9 de< da"e reei5"< ""a a$!'" CP- are

rerded agai's" "he 5ay$e'" da"e;

A"er e'"eri'g ' regis"er :!'des s"!:s a'd srs are arra'ged i' "he

i'g $a''er>-

6) iisi' ise

/) S!: iisi' ise

%) Ba'9 ise

) a"e ise10) Sr ise i' a se!e'e


(/6)


77/131

CP-s a'd srs are se5ara"ed r$ s"!:s a'd ha'ded er " ash se"i' r 'ard

he9i'g a"er $ar9i'g "he Mai' a"e eary; he s"!:s are gr!5ed i'" arge :!'des

i' a:e $e'"i'ed rder; &'r$a"i' a:!" eah :!'de

s!h as iisi'< a"e a'd :a'9 are rerded i' de"ai i' "he da"a $e$e'" regis"er;

Eah :!'de is $ar9ed eary i"h a s5eii '!$:er a'd $ai' da"e; his da"a is "he'

5assed ' " "he a"a E'"ry se"i'; he sig'a"!re a"a E'"ry S!5erisr $!s" :e

:"ai'ed i' "he a"a $e$e'" regis"er;

CP-13 reeied $!s" :e e'"ered i' "he da"a $e$e'" regis"er a'd ha'ded er

" ash se"i' r 'ard s!:$issi' " a"a E'"ry se"i';

5SPAT(H O+ (ASH O"TP"TS ! ASO! SE(TO!

aiy< ee9y a'd M'"hy ash !"5!"s are he9ed i' "he ash se"i' :y "he se"i'

s!5erisr; A"er 5r5er he9i'g "hese are ha'ded er " iais' se"i' a'g i"hsrs a'd s"!:s; he iais' se"i' dis5a"hes "hese !"5!"s a"er e'"eri'g 5age ise '

ash !"5!" regis"ers i' res5e" a Assis"a'" Ma'agerHs (C;S) +ie s;

BILLING SECTION

he $ai' !'"i' "he :ii'g se"i' is " 5re5are a $5!"er i'5!"s exe5" ash a'd

CP-13 r e'"ry a'd as e as 5ressi'g :y Mahi'e R$; he i'5!" da"a reeied

r$ "he iais' se"i' is dis"ri:!"ed a$'g "he a"a Cders :y S!5erisr; he


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78/131

aa"i' da"a " diere'" a"a Cders r he9i'g a'd eriia"i' is d'e :y a'

i'"er'a ie rder;

F+ +F PRE-PR&?E MEER REA&?* &S FR+M C+MPIER

CE?RE + A;M (+PERA&+?) .R+I*. A;M (C;S) A? BACG +

C+MPIER CE?RE;Pre-5ri'"ed :a"h ise $e"er readi'g is"s (MR) are se'" :y C$5!"er Ce'"re " A;M

(C;S) r 'ard "ra's$issi' " A;M (+5era"i') a:!" see' days 5rir " "he Me"er

readi'g da"e a :a"h; Bere dis5a"hi'g "he said is" " A;M (C;S)< '!$:er 5ages

M;R eah diisi' is rerded i' "he regis"er desig'ed r "his 5!r5se; he $e"er

readi'g s"a e'"ers "he 5rese'" readi'g< !'i"s 's!$ed a'd a55r5ria"e re$ar9s s!h as

Dee"ie< R!'d C$5e"e< Me"er Re5aed< +;G Me"er< Re''e"ed< a'd

dis''e"ed i' re$ar9s !$' hereer re!ired;

&' a "hse ases here $e"ers hae :ee' re5aed a'd agai's" hih $e"er

re5aed is as ri""e' i' re$ar9s< "he i'5!" r$ Me"er re5ae$e'" (CP-13%) sh!d

as :e a""ahed i"h "he $e"er readi'g is" as s!55r"i'g d!$e'"; Assis"a'" Ma'ager

(+5era"i') i sig' i"h s"a$5 agai's" "he a

reere'e '!$:ers hih are deared dee"ie irs" "i$e r 5rei!s dee"ie $e"ers

deared as +G; .e i as sig' a'd s"a$5 a !""i'gser-ri"i'gs ' M;R is"; &'

"he $5!"er e'"re< he' "he Me"er Readi'g is"s are reeied :a9 r$ "he Assis"a'"

Ma'agerHs (C;S) +ie s< i" is irs" e's!red "ha" da"a is ardi'g " shed!e; A regis"er

is desig'ed " rerd iisi' ise :a"h ise reei5" Me"er Readi'g is"s; he'

"he da"a is +G i' a res5e"s< i"s e'"ry is $ade i' "he regis"er i"h "he da"e reei5";


(/%)


79/131

a"e reei5"s are rerded i' red i'9 hereas i' "i$e reei5"s are rerded i' :!e i'9;

he '!$:er

5ages Me"er Readi'g is" is $5ared i"h "he '!$:er 5ages Me"er Readi'g is"

rerded a" "he "i$e i'i"ia dis5a"h;

CODING OF METE EADING LISTS IN BILLING

SECTION.

S!: diisi' de< :a"h '!$:er< ""a '!$:er 5ages< ""a '!$:ers e'"ries<

Assis"a'" Ma'ager (C;S) $e$ ?; a'd da"e are he9ed ' CP-%0 as a irs" s"e5; he'

"he '!$:er 5ages a'd e'"ries ri""e' ' CP-%0 are 'ir$ed i"h $e"er readi'g is"

i"se; &" is e's!red "ha" Me"er Readi'g is" 5ages are arra'ged i' rder ardi'g " "heir

seria '!$:ers a'd ' 5age is $issi'g; &" is e's!red "ha" ri"i'g is egi:e a'd "here is '

!""i'g erri"i'g ' Me"er Readi'g is"s; here $!s" :e "he sig'a"!re a'd s"a$5

Assis"a'" Ma'ager (+5era"i') agai's" 'e dee"ie ases a'd 5rei!s

dee"ie $e"ers deared as +G; &" is e's!red "ha" sig'a"!re a'd s"a$5 Assis"a'"

Ma'ager (C;S) is aaia:e ' irs" a'd as" 5age eah s!: diisi'; he 's!$5"i'

a "hse 's!$ers here D$e"er re5aed is ri""e' a'd CP-13% re5ae$e'" is

a""ahed< $!s" :e he9ed :y addi'g "he 's!$5"i' $e"er re5aed a'd $e"er

i's"aed;


(/)


80/131

A"er di'g< "he 'er'ed a"a Cder i e'"er s!:-diisi' de< :a"h ?;<

:ii'g $'"h< '!$:er 5ages a'd e'"ries Me"er Readi'g is" ' a ie er; CP-%0

a'd CP-13% re5ae$e'" ases are de"ahed r$ Me"er

Readi'g is"; Me"er Readi'g is" is 5aed i' "he reea'" ie er "he s!: diisi';

iisi' ise ies are ha'ded er " a"a C'"r S!5erisr r 'ard s!:$issi' "

a"a E'"ry Se"i';

?"e>- &' ase s"a"!s de D/ "he ra'ge $e"er sh!d :e 'sidered " e's!re "he

rre" r!'d $5e"i' a'd readi'g is ardi'g " "he ra'ge;


(%0)


81/131

CASH SECTION

he 5ay$e'"s $ade :y "he 's!$ers are 5s"ed ' C$5!"er Mas"er Fie

"hr!gh "his se"i'; Cash se"i' reeies CP- a'd srs a $ai' da"e r$ "he

iais' se"i' a'g i"h "her i'5!" r$s rea"ed " "he 5ay$e'"s; Fi'g i'5!"s

are reeied a'd 5ressed i' "his se"i' i' addi"i' " "he 5s"i'g 5ay$e'"s "hr!gh

s"!:s;

1; CP-13 I'-ide'"iied ashde:"rs ad=!s"$e'" r$;

2; CP-102 ee9y shed!e :a'9 re$i""a'es;

3; CP-102-A Ad=!s"$e'" :a'9 re$i""a'es;



rea"i'g " 5ay$e'"s;

C+-+R&?A&+? SEC&+?>


rdi'a"i' a$'g a "her se"i's a"a C'"r; Fi'g i$5r"a'" =:s are

'"red "hr!gh "his se"i';

%; &'d!s"ria :ii'g;

; Pressi'g ead ea!"erHs :ii'g;

10; Pressi'g APA E$5yees e5ar"$e'"a :ii'g;

11; Pressi'g A M'"hy Re5r"s rea"i'g " :ii'g;

12; Pressi'g Feeder ise i'e sses Re5r"s CP-22;



(%1)


82/131

14; Pressi'g< 5ri'"i'g a'd he9i'g a "her re5r"s de$a'ded :y "he a!"hri"y

r$ "i$e " "i$e;

!+ORMATO! SSTEMS %S' 5EPARTME!T OR (OMP"TER (E!TER

&' APA $5!"er sys"e$ as i'"rd!ed i' 16%; he &'r$a"i' Sys"e$s (&S)

e5ar"$e'" *EPC+ as es"a:ished i' Se5"e$:er 2002; he se :=e"ie as "

$ee" &'r$a"i' eh'gy hae'ges a'd " "a9e ada'"age !"!re 55r"!'i"ies i'

rder " e's!re $5a'y s!ria i' $5e"i"ie :!si'ess e'ir'$e'"; he 5ri$ary

res5'si:ii"y "he &S e5ar"$e'" as " dee5 &'r$a"i' Sys"e$s "ha" i s!55r"

$a'ageria deisi' $a9i'g a'g i"h re :=e"ie i'reasi'g 5rd!"ii"y :y eiie'"

!"iiza"i' aaia:e i'a'ia< "eh'ia 8 h!$a' res!res;

S"((ESS STORES$

GEPCO Online(www.gepco.com.p&)

'uman esource Management In$ormation ystems ('MI

ystem)

*ine *osses In$ormation ystem

Customer er+ices Management ystem (CM ystem)

GEPCO ecruitment Management ystem

Esta%lishment o$ Company,wide Data Communication -etwor&

&OR9!G O+ GEP(O (OMP"TER (E!TER

he $ai' de5ar"$e'" *EPC+ $5!"er e'"er is a"e C'"r Se"i' he r9

a"a C'"r Se"i' i' C$5!"er Ce'"ers is diided i' " !r s!:-se"i's as :e>-

ix) iais' Se"i'


(%2)


83/131

x) Bii'g Se"i'

xi) Cash Se"i'

xii) C-rdi'a"i' Se"i'

xiii) M'"hy Re5r" Se"i'

+"!(TO! O+ ASO! SE(TO!





(CP S"a'ds r C$$eria Pred!re)

xiii) CP-21-C Me"er Readi'g is" (*e'era C's!$ers)

xi) CP-13% Me"er a"a Cha'ge r$

x) CP-136< 136 A Mas"er a"a Addi"i'Cha'ge r$ (I5" 40 G)

xi) CP-,2 Bi Ad=!s"$e'" ?"e

xii) CP-136 e"e"i' Ad=!s"$e'" r ire" .9i'g

xiii) CP-3 APA E$5yee !5da"i'g r$

xix) CP-13 I'-&de'"iied Cashe:"rHs Ad=!s"$e'" r$

xx) CP-102 ee9y shed!e Ba'9 Re$i""a'e

xxi) CP-102 A Re$i""a'e Ad=!s"$e'" Fr$

xxii) CP-1,2 Se!ri"y< Cs" serie ''e"i' a'd

Re''e"i' ee reeied "hr!gh de$a'd '"ies

ash :9s a'd "hr!gh &;+; redi" adies;

xxiii) CP-13/ Mas"er a"a Addi"i' Cha'ge r$ (a:e 40G)

xxi) CP-140 S"ree" igh" Addi"i' r$

xx) CP-142 Adie "ra'ser :e"ee' M& 8 *e'era :a"hes

xi) *S?+ ?? 8 *S ?!$:er Addi"i' I5-da"i'


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84/131

?"e> - CP-13/< CP-140 a'd re5ae$e'" CP-13% &'d!s"ria C''e"i's a:e 40

G ad are dire"y reeied a'g i"h &'d!s"ria Me"er Readi'g is" (CP-

34C) :y "he 5ers' de5!"ed r &'d!s"ria Bii'g; CP-142 i as :e

reeied :y "he sa$e 5ers' :!" a" "he e'd eah $'"h;

5SPAT(H O+ 5A O"TP"TS ! ASO! SE(TO!

Fi'g !"5!" is dis5a"hed " "he Assis"a'" Ma'agerHs (C;S) +ie s daiy>-

i) Ee"rii"y Bis

ii) e"e"i' Bis

iii) edger is"i'g (CP-%%)

i) Assess$e'" is" (CP-%%A)

) Bii'g exe5"i' is" (CP-%/)

i) is" 's!$ers :ied ' es"i$a"ed readi'g (CP-0)

ii) .eay redi" :aa'es is" (CP-%)

iii) .eay Bi is";

ix) Ex"ra +rdi'ary .eay Bi is";

x) e"e"i' Bi is"

xi) Sa$e " sa$e is"xii) is''e"i' ?"ies(C?)

xiii) is" 's!$ers iss!ed C?s (CP-112?)

xi) APA E$5yee r'g ie; (ee"i' ree s!55y d!ri'g EPF ee is"i'g

s"e5;)

Fi'g he9s are 5err$ed i' eah !"5!" :ere dis5a"h " Assis"a'" Ma'agerHs (C;S)

+ie>-

EE(TR(T =S$


(%4)


85/131

- &" is e's!red "ha" $5e"e :is a :a"h are reeied r$ Mahi'e R$; he

!ai"y 5ri'"i'g is sa"isa"ry; A ieds are 5ri'"ed i' 5r5er !$'s;

- he da"e readi'g< iss!e da"e a'd d!e da"e :is $!s" :e sa$e as i' "he :ii'g

shed!e;

- &" is e's!red "ha" :ii'g $'"h is rre";

- Che9 a e :is "he 's!$ers :ei'g :ied r "he irs" "i$e i;e; 'e

''e"i's;

- Che9 a" eas" " :is "he 's!$ers h are :ei'g :ied r "he irs" "i$e

a"er re''e"i' i;e; RC+ ases;

- Ca!a"e a" eas" 'e :i eah a"egry ("ari) " 'ir$ "he 5r5er

a55ia"i' "ari;

-

(om3onent) of Electricit* =ill)$

Ee"rii"y :i has " "y5es $5'e'" "ha" is Ree'!e $5'e'" a'd s"

$5'e'";

Re4enue com3onent$

Sae 5er

S!rharge F!e s!rharge

Addi"i'a s!rharge

ari ree'!e

Re'"a 8 serie i'$e

A$r"ized deerred redi"

+"her i'$e

?' "ari ree'!e


(%,)


86/131

Cs" $5'e'"L

P!rhase 5er

Saaries 8ages

*e'era 8 ad$i' ex5e'se

Mai'"e'a'e 8 ehie r!''i'g

Ee"rii"y :i e"i' harges

&'s!ra'e grid s"a"i'

ari s!:sidy

e5reia"i'

Fi'a'ia harges

+"hers(PPF)

=!G SE(TO!$

he $ai' !'"i' "he :ii'g se"i' is " 5re5are a $5!"er i'5!"s exe5" ash a'd CP-

13 r e'"ry a'd as e as 5ressi'g :y Mahi'e R$; he i'5!" da"a reeied r$ "he

iais' se"i' is dis"ri:!"ed a$'g "he a"a Cders :y S!5erisr; he aa"i' da"a "

diere'" a"a Cders r he9i'g a'd eriia"i' is d'e :y a' i'"er'a ie rder;

+O& O+ PRE0PR!TE5 METER REA5!G ST +ROM (OMP"TER (E!TRE

TO A.M %OPERATO!' THRO"GH A.M %(.S' A!5 =A(9 TO (OMP"TER

(E!TRE.

Pre-5ri'"ed :a"h ise $e"er readi'g is"s (MR) are se'" :y C$5!"er Ce'"re " A;M (C;S)

r 'ard "ra's$issi' " A;M (+5era"i') a:!" see' days 5rir " "he Me"er readi'g da"e

a :a"h; Bere dis5a"hi'g "he said is" " A;M (C;S)< '!$:er 5ages M;R eah

diisi' is rerded i' "he regis"er desig'ed r "his 5!r5se; he $e"er readi'g s"a e'"ers

"he 5rese'" readi'g< !'i"s 's!$ed a'd a55r5ria"e re$ar9s s!h as Dee"ie< R!'d


(%6)


87/131

C$5e"e< Me"er Re5aed< +;G Me"er< Re''e"ed< a'd dis''e"ed i' re$ar9s !$'

hereer re!ired;

&' a "hse ases here $e"ers hae :ee' re5aed a'd agai's" hih $e"er re5aed is as

ri""e' i' re$ar9s< "he i'5!" r$ Me"er re5ae$e'" (CP-13%) sh!d as :e a""ahed

i"h "he $e"er readi'g is" as s!55r"i'g d!$e'"; Assis"a'" Ma'ager (+5era"i') i sig'

i"h s"a$5 agai's" "he a reere'e '!$:ers hih are deared dee"ie irs" "i$e r

5rei!s dee"ie $e"ers deared as +G; .e i as sig' a'd s"a$5 a !""i'gser-

ri"i'gs ' M;R is"; &' "he $5!"er e'"re< he' "he Me"er Readi'g is"s are reeied

:a9 r$ "he Assis"a'" Ma'agerHs (C;S) +ie s< i" is irs" e's!red "ha" da"a is ardi'g "

shed!e; A regis"er is desig'ed " rerd iisi' ise :a"h ise reei5" Me"er

Readi'g is"s; he' "he da"a is +G i' a res5e"s< i"s e'"ry is $ade i' "he regis"er i"h "he

da"e reei5"; a"e reei5"s are rerded i' red i'9 hereas i' "i$e reei5"s are rerded i'

:!e i'9; he '!$:er 5ages Me"er Readi'g is" is $5ared i"h "he '!$:er 5ages

Me"er Readi'g is" rerded a" "he "i$e i'i"ia dis5a"h;

(ASH SE(TO!$

he 5ay$e'"s $ade :y "he 's!$ers are 5s"ed ' C$5!"er Mas"er Fie "hr!gh "his

se"i'; Cash se"i' reeies CP- a'd srs a $ai' da"e r$ "he iais' se"i'

a'g i"h "her i'5!" r$s rea"ed " "he 5ay$e'"s; Fi'g i'5!"s are reeied a'd

5ressed i' "his se"i' i' addi"i' " "he 5s"i'g 5ay$e'"s "hr!gh s"!:s;

1; CP-13I'-ide'"iied ashde:"rs ad=!s"$e'" r$;

2; CP-102ee9y shed!e :a'9 re$i""a'es;

3; CP-102-A Ad=!s"$e'" :a'9 re$i""a'es;



rea"i'g " 5ay$e'"s;

(O0OR5!ATO! SE(TO!$


(%/)


88/131


rdi'a"i' a$'g a "her se"i's a"a C'"r; Fi'g i$5r"a'" =:s are '"red

"hr!gh "his se"i';

1,; &'d!s"ria :ii'g;

16; Pressi'g ead ea!"erHs :ii'g;

1/; Pressi'g APA E$5yees e5ar"$e'"a :ii'g;

1%; Pressi'g A M'"hy Re5r"s rea"i'g " :ii'g;

1; Pressi'g Feeder ise i'e sses Re5r"s CP-22;


21; Pressi'g< 5ri'"i'g a'd he9i'g a "her re5r"s de$a'ded :y "he a!"hri"y r$

"i$e " "i$e;

MS REPORTS$

Fi'g M&S re5r"s are 5ri'"ed i' "he regi'a $5!"er e'"re ' $'"hy :asis>-

1; M&S-REP+R-1 A'aysis Arrears< Bii'g a'd Ce"i's;

2; M&S-REP+R-2 *"; e5ar"$e'" ise a'aysis Arrears< Bii'g

a'd

Ce"i';3; M&S-REP+R-3 Ca"egry ise a'aysis Bii'g< Ce"i'<

Arrears a'd

Reeia:es

4; M&S-REP+R-4 Ca"egry ise diere'

Documents

Gujranwala Electric Power Company Ltd 1 [1]