Guidelines on Common Services Centres Dt. 03.09.2013

7/29/2019 Guidelines on Common Services Centres Dt. 03.09.2013

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ATITi 144 eh afft idetmi miNeratuiINSURANCE REGULATO RY ANDDEVELOPM ENT AUTHORITY

No. IRDA/DIST/GDUM ISC/178/09/20133r d Sep 2013.GUIDELINES ON COMMO N SERVICE CENTRES - 2013

The Departmen t of Electronics and Informa tion Technology (DeITY), Governm ent ofIndia has implem ented the Com m on Services Centers (CSCs) on a Pub lic-Private-Partnership (PPP) m odel as a part of National e-Governan ce Plan (NeGP). CSCsare the front-end delivery points for governm ent, private and social sector servicesto citizens of India. M/s CSC e-Governance Services India Limited, a SpecialPurpose Vehicle (SPV) has been form ed to enable delivery of services through theCSC Network.

These Gu idelines a re issued to perm it both Life and Non L ife Insurers in India toMarket certain categories of Retail Insuran ce Policies and Services throug h M/sCSC e-Governance Services India Limited (CSC-SPV) and its Common ServiceCenters Network.

The prime ob jective of these Gu idelines is to facilitate the Insurers in India to reachout to the rural India utilising the network of CSC-SPV

These Guidelines are issued by the Authority in exercise of the pow ers conferredupon th e Authority un der Section 14 (1) of the IRDA Ac t 1999, to protect the interestsof the policyholder and to regulate, promote, and ensu re the orderly grow th of theinsurance industry.1. Scope and applicability of these guidelines:

These Guidelines cover insu rance soliciting and servicing a ctivities of the CSC-SPV, and its functionaries including Village Level Entrepreneurs who exist as apart of Comm on Service centres (CSC's) throughout the country.

2. Definitions:2.1. "Act" m eans the Insura nce A ct, 1938 (4 of 1938);2.2. "Authority" mean s the Insurance Reg ulatory and Developm ent Authorityestablished un der the provisions of Section 3 of the Insurance Reg ulatoryand Developmen t Authority Act, 1999 (41 of 1999)

Page 1t l i t s 3 1 1 :1 W dRs, cfltitTcari T 4 T 4 - 5 0 0 0 0 4 . % - T R ' f f: 91-040-2338 1100, twr: 91-040-6682 [email protected] 44: www.irda.gov.in Parishara m Bhavan, 3rd Floor, Basheer Bagh, Hyderabad -500 004. India.Ph.: 91-040-2338 1100, Fa x: 91-040-6682 3334E-mail : irda@ irda.gov.in W eb.: www.irda.gov.in


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2.3. "CSC" m eans the "Comm on Service Centre" established und er National e-Governance Plan by M/s CSC e-Governance Services India Limited2.4. "CSC-SPV" means M/s CSC e-Governance Services India Limited, theSpecial Purpose Veh icle incorporated to facilitate delivery of governm ent,private and social sector services to citizens of India through the C omm onServices Centers (CSCs) network, and approved b y the Authority underthese Guidelines, who for remuneration arranges insurance contracts(under specific products approved by th e authority from tim e to time) withinsurance companies on behalf of its clients through CSC Network.2.5. "NIELIT": National Institute of Electronics a nd Inform ation Techn ology is

an autonomous scientific society of Department of Electronics andInformation Technology, Government of India.2.6. "Principal Officer of CSC-SPV" A person und er the em ployment of CSC-SPV an d nom inated by the CSC-SPV to function as the Principal Officer ofCSC-SPV.2.7. "Rural Authorized Persons" (RAP) is an individual Village Level

Entrepreneur (VLE) Registered and Authorised by CSC / CSC-SPV tooperate and manage a Common Service Centre, and approved by theAuthority upon successful completion of training and examination, asspecified by the Authority, to carry out functions as RAP as specifiedund er para 11.

2.8. "State Designated Agency" (SDA) is the nodal agency at state levelinvolved for the mon itoring and supervision of the CSC project progress atthe state level.2.9. "Service Centre Agency" (SCA) is the implem enting Agen cy responsiblefor covering a group of districts in a state; providing the requiredinvestm ent budg et and the functional specifications of the CSC.2.10. "Solicitation" for the purpose of these guidelines is defined as theapproach of prospect by a RAP w ith a view to inducing the prospect topurchase an insurance policy, and includes providing assistance in casethe prospect decides to purchase an insurance policy.2.11. "Village Level En trepreneur" is an individual Registered an d Authorised tooperate the Comm on Service Centre, wh o is in-charg e of runn ing the dailyoperations of the CSC as approved by the SCA / SDA and CSC-SPV

under CSC scheme.2.12. Words and expressions used and not defined in these Guidelines butdefined in the Insu rance A ct, 1938 (4 of 1938), the Insuranc e Regu latory

and Development Authority Act, 1999 or in any of the Regulations /Guidelines made there under shall have the meanings respectivelyassign ed to them in those Acts or Regulations / Guidelines.

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3. Compliance : CSC-SPV and RAPs sh all, in addition to these guidelines, complywith a ll the applicable provisions of the Insu rance A ct, 1938, the IRDA Act, 1999,and the rules, regulations, circulars or gu idelines, as applicable, to be issuedfrom time to time.4. Application for grant of licence: An application by CSC-SPV for grant of al icence to act as an Insurance Intermed iary shall be mad e to the Authority inForm-A along with an application processing fee of Rs.50001- (Rupees Fivethousand only).5. Procedure for licensing: The Authority on being satisfied that the applicantfulfils all the conditions specified for the gran t of licence, sh all grant a licence inForm -B and s end intima tion thereof to the applicant. The licence shall be issuedsubject to the CSC-SPV adh ering to the conditions and the code of conduct as

specified by th e Authority from time to time.6. Validity of licence: A licence once issued shall be valid for a period of threeyears from the date of its issue, unless the same is suspended or cancelledpursuan t to these Guidelines.7. Renew al of l icence:

7.1. The applicant sha ll, well before thirty da ys of the expiry of the licence, m akean application in Form -A to the Authority for renewal of licence along w iththe payment of application processing fee of Rs.1000 (Rupees OneThousand only) for renewal of license.Provided , howeve r, that if the application reaches the Auth ority later thanthe period mentioned above, but before the actual date of expiry of thecurrent licence, an additional fee of rupees five hundred only shall bepayab le by the applicant to the Authority.Provided further that the A uthority ma y for sufficient reasons offered inwrit ing b y the applicant for a delay not covered by the previous proviso,accept an application for renewal after the date of the expiry of the licenceon payment of an additional fee of one thousand rupees only by theapplicant.

7.2. The Authority may call for any additional information / documents asdeem ed fit for processing the renewal application, from the applicant.7.3. The Authority, on b eing sa tisfied tha t the applicant fulfils all the cond itionsspecified for renew al of the licence, shall renew th e licence in Form -B for aperiod of three years an d send intimation to that effect to the applicant.

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8. Persons engaged for solicitation:8.1. For the purpose of solicitation of insurance business Rural AuthorizedPerson (RAP) is a uthorized.8.2. CSC-SPV shall be responsible for al l acts of comm ission a nd omission of

the RAPs d eployed on their behalf.8.3. Rural Authorized Person should poss esses the m inimum qualification of :8.3.1. Pass in 10 t h Class or equivalent examination from a recognizedBoard/Institution.8.3.2. Minimum knowledge of Computer applications / operations.8.3.3. Should ha ve com pleted at least 20 hours of theoretical training from aninstitution recognized by the Authority.8.3.4. Should pass an examination, at the end of the period of trainingmentioned above conducted by the NIELIT or any other examining

body recognized by the Authority.8.3.5. The syllabus for the above training s hall cover Principles an d Prac ticeof Insu rance, Legal aspects of Insu rance; AMUPM L & KYC, GeneralInsurance and L ife Insuranc e, as specified by the Authority from timeto time.

9.Training, Exam ination and Certif ication of FtAP:9.1. Training:

9.1.1. The RAP sh all undergo 20 hours Training covering the topics stated inthe Syllabus.9.1.2. The training material and self assessment content shall be in digital

downloadable format and shall be hosted under a suitable LearningManag ement System by NIELIT or any other institution as approved b ythe Authority from time to time.9.1.3. The self-assessm ent tests sha ll be in mu ltiple-choice models.

9.2. Training Methodology9.2.1. The RAP sha ll register on the Learning Mana gem ent System w ebsite andcomplete the training.9.2.2. The RAP sha ll download the digital training content to his P C / laptop andcomplete the self-learning modules.9.2.3. At the end of each m odule the RAP s hall complete the self-assessm enttest. The Learning Management System shall not allow the RAP tocomplete more than tw o self-assessm ent test per day.9.2.4. On com pletion of the self-assessm ent test for each of the m odule, thecandidate shall earn one-hour training credit.

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9.2.5. The RAP shall complete all the 20 self-learning modules and self-asses sm ent tests online to earn the credit for 20 hours training.

9.3. Examination and Certification9.3.1. The online examination of RAP shall be conducted by NIELIT or anyother institute as approved by the A uthority from tim e to t im e in theircentres spread across India.9.3.2. The RAP on com pletion of training a nd earning 20 h ours training creditsha ll be eligible for appearing for the online exam ination.9.3.3. The periodicity of the online examination shall be decided by the

Authority in consultation with respective examination conductinginstitute, depending on the requirements.9.3.4. The exam ination questions shall be displayed w ith multiple choices of

answers.9.3.5. The num ber of questions for the online examination shall be 40 and w itha duration of 60 minutes.9.3.6. Each question shall carry 2.5 marks and the examination is for 100

marks. The examinee has to score minimum 35 marks to pass theexamination.9.3.7. There w ill not be any negative m arks for wrong answ ers.9.3.8. There shall be no limit for the number of attempts for appearing theexamination by RAP.9.3.9. The RAP has to pay the appropriate fee as approved by the Authorityfor training an d exam ination to the concerned ins titute.9.3.10. On passing the examination, the examining institute shall issue a

certificate validating the completion of training and passing of theexamination by RAP .9.3.11. The Certification of the completion of training and passing theexam ination shall be valid only during the period the RAP is authorisedto man age opera tions of the CSC . The certificate is no longer va lid assoon as the services of RAP are terminated or suspend ed by CSC-SPVor its authorised SDA / SCA.9.3.12. On line examination:

9.3.12.1. On line exam ination will be conducted b y authorised institutes andthe results will be published on the CSC-SPV's Website and copysent to the Authority.9.3.12.2. RAP who are declared 'pass' in the examination will be issued aCertificate to solicit insurance bu siness a nd s hall be referred to as"Certified for procuring Insurance Business".

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9.3.12.3. Insurance companies should register New Business of only suchRAPs who are listed in the CSC-SPV's Portal as "Certified forprocuring Insurance Business". Insurance companies should underno circumstance register New Business from a RAP who is 'NOTCERTIFIED" by the examining institute to carry out Insurancebusiness.

9.3.12.4. All the existing RAPs shall have to pass the exam for soliciting theInsurance business.

9.3.13. Enabling Registration of New Insurance Business by RAP:

9.3.13.1. The CSC-SPV's Portal shall enable the RAP to register insurancebusiness in the CSC-SPV's Portal only after the RAP passes theexamination, the licensing authority issues the license to the RAP,and the license number and validity period of the license areupdated in the CSC-SP V's Portal.

9.3.13.2. In case there is a change in the RAP; the new RAP can carry outinsurance servicing from the date of appointment as RAP. However,the RAP can register New Business only form the date he qualifiesin the exam ination.

10. Functions of CSC-SPV10.1. CSC-SPV, on obtaining the license from the Authority to act as aninsurance intermediary, may enter into agreements with Insurancecompanies as specified in para 14 of these guidelines.10.2. CSC-SPV shall assist the RAPs to undergo the prescribed training andcertification.10.3. CSC-SPV may obtain the support of the SDA/SCA in training the RAP,providing operational and marketing support and guidance in fieldoperations of the RAP as deemed fit. The agreement entered with theinsurers shall specify the detials of the support enlisted.10.4. On successful completion of training and passing the prescribedexamination and based on the certificate issued by examining institute,

CSC-SPV shall enter into an agreement with the RAP authorising him tosolicit the approved insurance products.10.5. CSC-SPV shall include the relevant conditions and clauses as prescribedby the Authority for the compliance of these guidelines including theprescribed code of conduct, in the agreement entered into with the RAP.10.6. CSP-SPV shall ensure continuous monitoring of the activities of the RAP

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and be responsible for the compliance of these guidelines and the codeof conduct by RAPs.11. Functions of RAP

The insuran ce related functions of a RAP sha ll include any one or more of thefollowing:11.1. Assisting the prospects to select the policy based on the need ofInsurance.11.2. Obtaining d etailed information relating to proposers / persons / risks to beinsured and protection needs and render advice on appropriate insuranc ecover.11.3. Providing the insurer with underwriting information like age, income,family m edical history, any illness suffered and such other information asrequired in assessing the risk.11.4. Acting prom ptly on ins tructions from a cl ient and p roviding him writtenacknow ledgemen ts and inform ation on proposal acceptance and statusof claims settlement.11.5. Assisting clients in paying premium, in c ompliance w ith section 64VB ofthe Act.11.6. Advise and assist cl ients in effecting n om ination, assign m ent and otherpolicy services, and inform insurers about changes like, change inresidential address, change in nomination, sale of vehicle etc. forupdation and arrange to get necessary endorsement in the policydocum ents if required.11.7. Assist and fac ilitate claims settlement process by helping insured in fillingclaim form , collect copy of docum ents like death certificate, nomination,assignm ent, and such other documents required for settlement of claimsby insurers.11.8. Inform clients about payment of renewal premium and send policyrenewa l notices to clients on behalf of insurers, if the insurer outsourcesthe services.11.9. Comply with the AM L / KYC guidelines issued by the A uthority from timeto time.11.10. All other custom er centric services as m ay be requ ired for sm ooth andeffective policy servicing.

12. Remun eration :12.1. The remu neration pay able to CSC-SPV by the Ins urer, for the solicitationof policies by the Authorised RAPs shall not exceed the rem uneration asspecified by the Authority from time to time un der Sec. 42-E of the Act.

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12.2. The remuneration payable to the CSC-SPV by the insurer, for otherservices shall be as m utually agreed between the insu rer and C SC-SPVfrom time to time.12.3. CSC-SPV, on receipt of any remun eration from the ins urer, shall distributenot less than 80% of the sam e to the respective RAPs. The remun erationto entities such as SDA/SCA shall be as per the agreement with theinsurer after retaining an am ount of not exceeding 8% tow ards fees forrecruitment, providing and enabling the software and guiding andmonitoring the RAP in day to day functions.12.4. CSC-SPV shall enter into an agreement with the insurers and mentionclearly in the agreement the percentag es and m ethod of distribution of theremun eration to various entities in the CSC sc hem e.12.5. The settlemen t of accounts by ins urers in respect of remun eration of CSC-SPV shall be done on a monthly basis and it must be ensured that there isno cross settlement of outstanding balances.

13.Produc ts allowed u nder CSC: Insuran ce com panies shall develop insuranceproducts to be marketed exclusively through the CSC model and file suchproducts exclusively d esigned for CSC m odel with the Authority for approval.The products developed for CSC Model should not have the Sum Assured (perl ife or risk) exceeding Rs. TWO LAKHS except for m otor insu rance. Productsapproved by the authority for the CSC Model can be m arketed through the CSCModel.

14.Agreement between CSC-SPV and the Insurance CompanyAn Agreem ent - Service Level Agreement - Memorandum of Understanding shallbe entered between the insurers and CSC-SPV and the agreement amongstvarious aspects should include the following:14.1. Procedure for enabling or disabling the RAP for the delivery of theapproved insurance products; procedure for tracking and monitoring thetransactions and activit ies of the R AP; procedure for incorporating theUnique code allotted by CSC-SPV; procedure for incorporating theAadhaar num ber of the customer and the nominee and the PAN number

of RAP may be used by all insurers to maintain the uniformity. Thetracking code m ay be ag reed mutually by insurers and CSC-SPV.14.2. List of Products to be marketed through the CSC-SPV should beincorporated in the agreement.14.3. A robust grievance redres sal system should be s et in at both the CSC-SPV level and the insurer level. The insurers should subm it a ComplaintRedressa l Analysis report to the Authority every qua rter.14.4. The procedure for sending the soft copy of the proposal data / claims

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data etc by the RAP to the Insurer should be detailed in the agreemen t.14.5. The procedure for sending the soft copy of the completed policy data /claims data etc by the Insurer to the RAP should be detailed in theagreement.14.6. The procedure for sending the hard copy of the proposers' data to theInsurer should be detailed in the agreem ent.14.7. The procedure for sending th e soft files and docum ents relating to claimsof the insured to Insuranc e Compa ny sh ould be explained in detail in theagreement.14.8. The procedure to send the hard c opy of the claims related docu m ents toinsurers as per the Service level Agreemen ts with the insurer should b eexplained in detail in the agreemen t.14.9. The procedure for maintenan ce of data in a secure mod e by the Insurershould be outlined in detail in the agreem ent.14.10. The procedure for updation and tran sm ission of data in a secure mod e bythe Insurer should be outlined in detail in the ag reement.14.11. The CSC-SPV and the Insurers shall develop suitable system to ensurecontinuity in the services rendered by R AP to policyholders, even after

the termination of agreement with licensed insurance RAP, and thisshould be recorded in detail in the agreement.14.12. The m ethod of distribution of the rem uneration by the Insurer to the CSCand to the other entities as m entioned in para 12 should be d etailed in theagreement.14.13. The agreement to specify the roles and obligations of the parties,including the SCA an d SDA, to the agreemen t should be detailed in theagreement.14.14. The agreement shall include relevant clauses defining the role andresponsibilities of CSC-SPV, the role and responsibilities of the RAPincluding the code of condu ct / m arket conduct of the RAP; and role andresponsibilities of the SCA and the entity responsible for acts ofcomm ission and omission of the RAP deployed.

15. Obligations of RAP:15.1. RAP sh all be appointed by CSC-SPV a fter passing the exam ination.15.2. The agreement betw een the CSC-SPV and the RAP shall include:

15.2.1. Code of Cond uct for RAPs .15.2.2. Adherence to regulatory provisions, compliances, disclosures,ethical conduct of business and specific instructions that areissued by the authority from time to time.

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15.2.3. Adh erence to the p rovisions of the IRDA Act, 1999.15.3. Subject to reference to para 8.2 abov e, RAP w ill also be h eld respons iblefor any act of omission or commission in the insurance businesstransactions undertaken by him .

15.3.1. In the process of soliciting insurance business and providingclaims services RAP shall ensure com pliance of KYC norms, AMLguidelines, and regulations, disclosure norms, guidelines issued bythe authority from time to time in this rega rd15.3.2. RAP is barred from soliciting insurance and offering any otherinsuran ce business related services in their individual capacity, inany m ode, on behalf of any individual, organization, or insurancecompany , other than the CSC scheme m odel.15.3.3. RAP shall maintain the records and the reports of the activitiesrelated to Insurance, in the m anner s pecified in the appointment

agreement w ith CSC-SPV.15.3.4. RAP s hall not accept any paym ent from Insurers other than theremu neration as specified in the agreemen t between the Insu rerand the CSC-SPV.16. Obligations of Insurance Company:16.1. Insuranc e Comp any s hall not pay an y fee or remu neration, by w hatevernam e called, other than the remun eration as specified in para-12 of theseGuidelines.16.2. Product training process should be set in place by the Insurer for thetraining of the RAPs, and the data on the training imparted during thequarter should be maintained by the Insurer to be submitted to theAuthority as and when called for.16.3. Insuranc e Com pany s hall maintain records and the reports of RAPs andother persons eng aged in solicitation under this model and subm it the datain Form-E every qua rter.16.4. Develop suitable system s to redress customer g rievances/complaints.16.5. Develop simple insurance products, w hich are easy to understand by theRAPs and rural customers and file the same with the Authority forapproval.16.6. The insurer should subm it a quarterly statem ent in Form -C giving detailsof all products mark eted by CSC-SPV.16.7. Develop suitable feedback m echan isms to bring in improvem ents in theservices rendered, effect chang es, if any, required in the policy terms andconditions.

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16.8. Develop suitable system to ensure con tinued insurance protection andservicing to rural customers.16.9. The Insurer shall comm unicate the details of lapses, if any, com mitted bythe RAPs to the Authorities such as SDA, SCA and CSC-SPV fornecessary ac tion.

17. Code of Conduct:17.1.very Rural Authorized Person shall:17.1.1. Conduct his dealings w ith clients w ith utmost good faith an d integrity atall times;17.1.2. Act with du e care an d diligence;17.1.3. Identify him self as a Rural Authorised P erson and produce the Licen se/ Certificate to the prospect on dem and.17.1.4. Dissem inate the requisite information in respect of insu rance prod uctsoffered for sale and take into account the n eeds of the prospect wh ilerecommending a specific insurance plan to the prospective client;17.1.5. Treat all information su pplied by the prospective clients as c ompletelyconfidential to themselves and to the insurer(s) to which the bus inessis being offered;17.1.6. Disclose the scales of remuneration in respect of the insuranceproduct offered for sale, if asked by th e prospect;17.1.7. Indicate the prem ium to be c harged by the insu rer for the insuranc e

product offered for sale;

17.1.8. Explain to the prospect the nature of information required in theproposal form by the insurer, and also the importanc e of disclosure ofmaterial information in the purchase of an insurance contract;17.1.9. Bring to the notice of the insurer any adverse health conditions,personal habits or income incons istency of the prospect, in the form ofa report (called "Confidential Report") along with every proposalsubmitted to the insurer;17.1.10.Ensure that the conseq uences of non -disclosure and inacc uracies arepointed out to the prospective client;17.1.11.Inform promptly the prospect about the acceptanc e or rejection of theproposal by the insurer;17.1.12.Advise every individual policyholder to effect nomination orassignm ent or change of add ress or exercise of options, as the case

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17.1.13.Render necessary assistance to the policyholders or claimants orbeneficiaries in complying with the requirements for settlement ofclaims by the insurer;17.1.14.Forward an y information received from the client regarding a claim oran incident that may give rise to a claim without delay;17.1.15.Adv ise the client withou t delay of the insurer's dec ision or otherwise ofa claim; an d give all reasonable assistance to the client in pursuing h isclaim;17.1.16.Ensure that statements m ade rega rding the policies to the cus tomerare not m isleading or extravagant;17.1.17.Ensure the com pliance of Section 64-VB of the A ct;17.1.18.Draw the a ttention of the client to Section 41 of the Act, w hich p rohibitsrebating and sharing of com mission/remuneration;17.1.19.Ensure the com pliance of AML and KYC g uidelines in force.

17.2. No RAP s hall,17.2.1. Solicit or procure insurance business without holding a validlicence/certificate;17.2.2. Indu ce the prospec t to omit any m aterial information in the proposalform;17.2.3. Induc e the prospect to subm it wrong inform ation in the proposal formor docum ents subm itted to the insurer for acceptance of the proposal;17.2.4. Beh ave in a discourteous m ann er with the prospect;17.2.5. Interfere with an y proposal introduced by any other ins urance ag ent orother insurance intermediaries;17.2.6. Offer different rates, advantages, terms and conditions other thanthose offered by the insurer;17.2.7. Demand or receive a share of proceeds from the beneficiary un der aninsurance contract;17.2.8. Force a policyholder to term inate the existing policy and to effect anew proposal from him within three years from the date of suchtermination;

17.3. Every RAP sh all, with a v iew to conserve the insuran ce business alreadyprocured through him, make every attempt to ensure remittance of thepremium s by the policyholders w ithin the stipulated time, by g iving notice tothe policyholder orally and in writing.

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18. Reports to be subm itted to the Au thority:The Insurance Com pany an d the CSC-SPV sha ll subm it periodical reports tothe Authority as specified hereunder.18.1. The CSC-SPV shall furnish to the A uthority Quarterly report in Form -D,

Form-E and any other return, as may be, required by the Authority onInsurance activities.18.2. The Insurance Com pany s hall furnish to the Authority half yearly report in

Form-F and any other return, as may be, required by the Authority onbusiness procured through RAPs.

19. Pow er of Authority to inspect:19.1. The Authority may appoint one or m ore of its officers as an inspec tingauthority to un dertake inspection of the premises of the CSC-SPV/ CSCsto ascertain an d see h ow a ctivities are carried on, and also to inspect thebooks of accounts, records an d docum ents of the CSC-SPV/RAP for anyof the purposes specified in these guidelines; and

19.1.1. to ensure the compliance of provisions of the Act, Rules andRegulations;19.1.2. to investigate the com plaints received from any insured, any insurer,

or any other person on any m atter having a bearing on th e activitiesof the RAP / CSC-SPV; and19.1.3. to investigate the affairs of the RAP/CSC-SPV suo moto in theinterest of proper development of insurance business or in thepolicy holders' interest.

20. Cancellation or suspension of licence with notice:The l icence of CSC-SPV m ay be can celled or suspended after due notice andafter giving it a reasona ble opportunity of being heard, if it

20.1. violates the provisions of the A ct, Insuran ce Regulatory And Developmen tAuthority Act, 1999 or Rules or Regulations m ade there un der;20.2. fails to furnish a ny information relating to its a ctivit ies a s a CSC-SPV asrequired by the Authority;20.3. furnishes wrong or false information; or conceals or fails to disclosema terial facts in the application subm itted for obtaining a licence;

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20.4. indulges in rebates or inducem ents in cash or kind to a client or any of theclient's directors or other employees or any person acting as an introdu cer;20.5. fails to carry out its obligations a s specified in th e Guidelines.

21. Cancellation or suspension of licence without notice:The l icence of a CSC-SPV ma y be ca ncelled or suspen ded w ithout notice, i f it

21.1. is found guilty of fraud, or is convicted of a c riminal offence;21.2. comm its su ch d efaults, wh ich require imm ediate action in the opinion ofthe Authority, provided the Authority ha s com mu nicated the reasons forthe cancellation in writing.

22. Cancellation or suspension of licence of RAP with notice:The l icence of RAP m ay be can celled or suspended after due notice and aftergiving him a reasonab le opportunity of being h eard if the RAP is found g uilty ofmisconduct or his conduct is not in accordance with the code of conductspecified in para-17 of these guidelines, or fails to carry out his obligationsspecified un der para-15 of these g uidelines.

23. Cancellation or suspension of licence of RAP without notice:The licence of RAP may be cancelled or suspended without notice if he isfound gu ilty of fraud, or is convicted of a criminal offence; or comm its suchdefaults which require imm ediate action in the opinion of the Authority, providedthat the Authority has comm unicated the reasons for the cancellation in w riting.

24. Power of the Authority to issue clarifications:In order to rem ove an y difficulties in res pect of the application or interpretationof any of the provisions of these Guidelines, the Authority may issu e appropriateclarifications from time to time.

(T.S.Vijayan)Chairman

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INSURANCE REGULATORY AND DEVELOPMENT AUTHORITYGuidelines on Common Service Centres, 2013

Application for License - Form - AApplication for Grant of License / Renew al of License un der CSC Schem e.

NAME OF THE APPLICANT:CONTACT ADDRESS :

TELEPHONE NO

FAX NO

E-mailInstructions for fi ll ing up the form:It is important that before this application form is filled in, the Guidelines issued by theAuthority are studied c arefully.Applicant mu st subm it a duly completed application form together with all appropriate,supporting d ocuments to the Authority.Application for licence w ill be considered only if it is com plete in all respects.Applicants should sign the applications themselves.Informa tion w hich needs to be supplied in m ore details ma y be given on separate sheetswhich should be attached to the application form.

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1.ARTICULARS OF THE APPLICANT1.1am e of the Applicant:1.2ddress - Principal Place of business / Registered O ffice.Pin CodemailTel Noax No1.3ddress for Correspondence:Pin CodemailTel Noax No** (Attach List of Addres ses of Branch O ffices if any)Nam e and Designation of the Principal Officer2. ORGANISATION - STRUCTURE

Status of the Applicant:(Limited compan y-Private/Public, Others. If listed, nam es of Stock Exchang es to be given)Nam e of thecompany Status

Date ofIncorporationDD MM YYYY

Place ofIncorpora tion

Nam e of stockexchanges wherelisted

3. BUSINESS INFORMATION3.1hree years business plan document with projected volume of activities and

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incom e (including anticipated) for which licence soug ht is to be specifically mentioned andattached to this application.3.2rganisa tion Chart separately showing fun ctional responsibilities to be enclosed3.3 Particulars of Key Management PersonnelName DesignationPosition Qualification Experience Date ofAppointment FunctionalAreas

3.4 Any other information considered relevant to the nature of services rendered by theapplicant.4.INANCIAL INFORMATION

Capital StructureRs. in lakhs)Capital Structure

Year prior to thePreceding year ofCurrent year(Mention year)Preceding year(Mention year) Preceding year(Mention year)

Authorized Capital andissue capitalPaid-up capitalFree Reserves(ExcludingRe- valuation reserves)Total (b) + (c )

Note: Please enclose three years audited annual accounts. If minimum capitalrequirement has been met after last audited annual accounts, aud ited statem ent ofaccoun ts for the period ending on a later date should also be submitted.

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Nature of disputeam e of the party Pending/settled5. OTHER INFORMATION, IF ANY5.1 Details of all settled and pend ing disputes: (Attach sepa rate sheet and give dullinformation in the format show n below)** Attach sh eet if required

5.2etails, if any of any economic offences by the applicant or any of the Directors orkey m anagerial Personnel in the last three years.For and on b ehalf of

Principal OfficerEO / Managing Director(Signature and Nam e of Applicant)Signature & Nam e of Applicant){Block Letters}Block Letters}Place:Date:

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Form - BLICENCE

In exercise of the powers conferred by sub-section (1) of section 42D of theInsuranc e Act, 1938 (4 of 1938) the Authority hereby g rants a licence to

M/S.CSC e-Governance Services India Limitedto act as Authorised Intermediary to m arket the specifically approved insuranceproducts through the Rural Authorised Persons (Village Level Entrepreneurs) underCSC Scheme of National e-Governance Plan under the IRDA Guidelines onCommon Service Centres, 2013

Licence Cod e gran ted is IRDA/INT/CSC-SPV10 1 /09 /2013

1. This licence shall be valid fromoThis licence is subject to the Act, Insurance Regulatory and Development AuthorityAct, 1999 (4 of 1999) and the Guidelines on Com m on Service Centres, 2013

2. and sh all not be construed to be in complianc e with or in conform ity to any other Act,rules or regulations.

Place:By Order

Date :For and on b ehalf ofInsurance Regulatory and Development AuthorityPage 19


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Form - CDetails of the Insurance Products marketed through CSC-SPV

Name of the Insurance CompanyReturns for the quarter ending

No. Of products marketed at the beginning of the quarterNo. Of products added during the quarterNo. Of products withdrawn during the quarterNo. Of products marketed at the end of the quarter

Detailed list of products since inceptionNameofInsurer

S.No. ProductName

ProductCategory

IRDAApprovalNo.(UIN)

Date ofcommencement

Date ofwi th drawa l

Date:Place:

Signature

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Name & Designation of Authorised Signatory


Form D(To be furnished in spread sheet format to the Authority by CSC-SPV)

Details of the Products Marketed under CSC-SPVReturns for the quarter ending

Details No. OfLifeInsurers

No. OfNon LifeInsurers

No. Of LifeProducts No. Of NonLifeProductsNo. of RAPs

At thebeginningof thequarterAdditionsduring thequarterDeletionsduring thequarterActive at theend of thequarter

Date:Place:

SignatureName & Designation of Authorised Signatory

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Fo rm E(To be furnished in spread sheet format to the Authority by CSC-SPV)

Details of the Premium procured and Remuneration EarnedReturns for the quarter ending

SI.No.

Name ofRAP(VillagelevelEntre)

IRDAcertificate no.

DatefpassingtheExamination Number ofPoliciessold Netpremiumprocured Remunerationreceivedforpremiumprocuredby the RAPduring theperiod. Remunerationreceivedforrenderingotherservices bythe RAPduring theperiod.Net Premium means (Gross premium less

Date:

Signature of Principal Officer of CSC-SPV

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Fo rm E(To be furnished in spread sheet format to the Authority by CSC-SPV)

Details of the Premium procured and ClaimsReturns for the quarter ending

S.No. Name oftheRAP(Village levelEntre)

IRDAlicense no.

PINcode ofthelocation ofRAP

NumberofPoliciesprocured

Netpremiumincomeduringtheperiod

No. OfClaims paid

ClaimAmount Paid

Date:Signature of Principal Officer of CSC-SPV

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Documents

Guidelines on Common Services Centres Dt. 03.09.2013