Guidelines for Programme Reaccreditation Masters by ... IT... · 2. Programme Reaccreditation Programme reaccreditation is warranted by the criteria set for the Self-accreditation

Guidelines for

Programme Reaccreditation

Masters by Coursework and

Mixed mode

2

List of Contents

Abbreviations

Section 1: Introduction

Section 2: Guidelines on Criteria and Standards for Programme Reaccreditation

Section 3: Submission for Reaccreditation

3.1 The Documentation Required

Part A: General Information of Programme Part B: Programme Standards

Area 1: Programme Development and Delivery

Area 2: Assessment of Student Learning

Area 3: Student Selection and Support Services

Area 4: Academic Staff

Area 5: Educational Resources

Area 6: Programme Management

Area 7: Programme Monitoring, Review and Continual Quality Improvement

Part C: Programme Self evaluation

Appendix 1

Appendix 2

Appendix 3

Appendix 4

Appendix 5

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Abbreviations

HEP Higher Education Provider

COPPA Code of Practice for Programme Accreditation

MoHE Ministry of Higher Education

MQA Malaysian Qualifications Agency

MQF Malaysian Qualifications Framework

MQR Malaysian Qualifications Register

PoA Panel of Assessors

PSAR Programme Self Assessment Report

UM University of Malaya

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Section 1: Introduction

1. Introduction

The Guideline For Programme Reassessment Report is an extraction from the Code of Practice for

Programme Accreditation (COPPA) (2nd ed.) by MQA. The objective of this guideline is to provide the Faculty

with an outline in the preparation of essential pertinent information related to the programme for

reaccreditation.

2. Programme Reaccreditation

Programme reaccreditation is warranted by the criteria set for the Self-accreditation status conferred to the

university by MQA on 29th April 2010. Every programme should conduct a comprehensive reevaluation of

the accredited programmes (every 5 years) to ensure the quality of the programme is sustained. Following

the reaccreditation exercise, the institution shall register the programme in the Malaysian Qualifications

Registry.

The purpose of Reaccreditation is to ensure that the programme has met the set of standards and is in

compliance with the Malaysian Qualifications Framework. Reaccreditation is an independent assessment

conducted by the University through its Panel of Assessors who would evaluate the Programme Self-

Assessment Report (PSAR-03) submitted by the Faculty.

The panel would also make an evaluation visit to the faculty. This site visit is to validate and verify the

information furnished by the Faculty. The panel will then submit the final report to the University.

The oral exit report and final Reaccreditation written report will be provided to the

Academy/Faculty/Institution/Center with the aim to further the quality improvement of the programme.

Information on strengths, areas of concern as well as recommendations by the panel will provide valuable

insights for the Academy/Faculty/Institution/Center to enhance the programme and achieve and maintain

accreditation for the programme.

UM will then forward an application to register the programme in the Malaysian Qualifications Registry

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Section 2: Guidelines on Criteria and Standards for Programme Reaccreditation

Introduction

The Academy/Faculty/Institution/Center is responsible for designing and implementing programmes that are

appropriate to their mission and goals.

Programme Self Reassessment Report (PSAR) guides the Faculty to quality assure the programmes offered.

This section discusses guidelines on criteria and standards for programme accreditation. It recommends

practices that are in line with internationally recognized good practices.

The guidelines are divided into seven areas of evaluation:

1. Programme Development And Delivery

2. Assessment of Student Learning

3. Student Selection and Support Services

4. Academic Staff

5. Educational Resources

6. Programme Management

7. Programme Monitoring, Review and CQI

Area 1: PROGRAMME DEVELOPMENT AND DELIVERY

1.1 Statement of Educational Objectives of Academic Programme and Learning Outcomes 1.2 Programme Development: Process, Content, Structure and Teaching-Learning Methods 1.3 Programme Delivery

Area 2: ASSESSMENT OF STUDENT LEARNING

2.1 Assessment Methods

2.2 Relationship between Assessment and Learning Outcomes

2.3 Management of Student Assessment

Area 3: STUDENT SELECTION AND SUPPORT SERVICES

3.1 Student Selection 3.2 Assessment Methods 3.3 Student Support Services 3.4 Student Representation and Participation 3.5 Alumni

Area 4: ACADEMIC STAFF

4.1 Recruitment and Management

4.2 Service and Development

Area 5: EDUCATIONAL RESOURCES

5.1 Physical Facilities

5.2 Research and Development

5.3 Expertise in Education

5.4 Financial Resources

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Area 6: PROGRAMME MANAGEMENT

6.1 Programme Management

6.2 Programme Leadership

6.3 Administrative Staff

6.4 Academic Records

Area 7: PROGRAMME MONITORING, REVIEW AND CONTINUAL QUALITY IMPROVEMENT

7.1 Mechanism for Programme Monitoring, Review and Continuous Quality Improvement

These guidelines have been developed in accordance to the Code of Practice for Programme Accreditation

(COPPA) (2nd ed.) by MQA

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Section 3: Submission for Reaccreditation

Introduction

This section contains information to assist the Academy/Faculty/Institution/Center in the preparation of

submission for Reaccreditation of a programme. The Academy/Faculty/Institution/Center is expected to

provide appropriate information with evidences that support and best illustrate their specific case. The

information provided by the Faculty for its submission should be brief, concise and succinct.

3.1 The Document Required

The Faculty is required to submit the documentations listed below for consideration for Reaccreditation.

PSAR(03) - Part A: General Information of Programme

Part B: Programme Standards

This provides information pertaining to the seven areas of evaluation and the

standards in each of them.

Part C: Programme Self Evaluation

Submission may need to include relevant attachments, appendices and supporting documents.

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Part A: General Information of Programme

1. Name of Academy/Faculty/Institution/Centre:

2. Name of department (if relevant):

3. Name of programme:

4. Name of award:

5. Mode of delivery:

6. List of programmes offered by Academy/Faculty/Institution/Centre:

No. Name of Department/Institution/Faculty Name. of Programmes Offered

7. Date of last Curriculum Review:

Date of Approval

Senate

Ministry of Higher Education

8. Expected type of graduate employment.

9. Sample of scroll awarded.

10. Provide organizational chart (programme owner)

11. Programme Coordinator:

Name:

Designation:

Tel.:

Fax:

Email:

Data provided accurate as of : ___/____/______

(date/month/year)

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Part B: Programme Standards

Area 1: PROGRAMME DEVELOPMENT AND DELIVERY

Criteria and standards for programme accreditation

Submission requirements for re-accreditation Information/Evidence/Data for reference

Section 1.1 : Statement of Educational Objectives of Academic Programme and Learning Outcomes

1.1.1 The programme must be consistent with and supportive of the vision and mission of the HEP.

Show how the programme is in line with and supportive of, the institution and national and international practices State the programme aim and objectives (PEO) Alignment of programme aim, programme objectives with vision and mission of UM

1.1.2 The programme must be considered only after a needs assessment has indicated that there is a need for the programme to be offered. (This standard must be read together with standards 6.1.5 Area 6)

Show evidence that the department have considered market and societal demand for the programme. [in line with 1.2.3, 6.1.5 and 7.1.3]

JKPT Paper for Curriculum Review - Needs analysis (Justification) - Stakeholder Feedback (eg. Professional bodies, External Assessor, Employer, Alumni)

- Curriculum Committee Minutes - Exit Survey - Tracer Study

1.1.3 The programme must define its educational objectives and learning outcomes, and the constructive alignment between them. 1.1.4 The programme learning outcomes must correspond to an MQF level

(a) State the PEO and PLO The scope of learning outcomes must reflect the competencies that the candidates should have upon completion of the programme: At the end of the programme, graduates must be able to:

1) demonstrate mastery of knowledge in the relevant field; 2) apply practical skills in the relevant field; 3) relate ideas to societal issues in the relevant field; 4) conduct research with minimal supervision and adhere to

legal, ethical and professional codes of practice; 5) demonstrate leadership qualities through communicating and

working effectively with peers and stakeholders;

Programme outcomes are stated in the: UM-PT01-PK03-BR014

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6) generate solutions to problems using scientific and critical thinking skills; and

7) manage information for lifelong learning.

b) Map the programme learning outcomes against the programme educational objective Provide Programme Specification form as in Appendix 1.

1.1.5 Considering the stated learning outcomes, the programme must specify the link between research competencies expected on completion of studies and those required for career enhancement and future research

Describe how the learning outcomes and competencies relate to research competencies expected on completion of studies and those required for career enhancement and future research.

JKPT Paper for Curriculum Review - Highlight Niche Area and strength of the

programme - Highlight Research Area related to the

programme - Relate with current needs of the global

and national industry.

Section 1.2 : Programme Development: Process, Content, Structure and Teaching-Learning Methods

1.2.1 The department must have sufficient autonomy to design the curriculum and to utilise the allocated resources necessary for its implementation. (Where applicable, the above provision must also cover collaborative programmes and programmes franchised to, or from, other HEPs in accordance with national policies.)

a) Describe the provisions and practices that ensure the autonomy of the department in the design of the curriculum, and its utilisation of the allocated resources. Describe the decision making process at department and faculty with reference to Appendix 2. a) The academic staff must be given sufficient autonomy to focus

on areas of his/her expertise, such as academic supervision of candidates, research and writing, scholarly activities, academically-related administrative duties, and community engagement.

b) The HEP must have clearly-stated rules and regulations on conflict of interest, particularly in the areas of appointment of supervisors and examiners, to ensure that candidates’ best interests are addressed.

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c) The HEP must have clearly-stated policies on intellectual property.

d) The HEP should have clearly-stated policies on conflict of interest, such as in the areas of private practice, part time employment and consultancy services.

1.2.2 The department must have an appropriate process to develop and approve the curriculum.

Describe the processes to develop and approve the curriculum.

Refer to Work Instruction - UM-PT01-PK03 or UM-PT01-PK04

1.2.3 The department must consult the relevant stakeholders and education experts in the development of the curriculum. [7.1.4]

State the stakeholders and explain how the relevant stakeholders are consulted in the development of the curriculum

- Stakeholders consulted: Alumni, Employers, External Assessor, Ministry, Industry, - How are the stakeholder consulted : Survey, meetings, Focus Group discussion, Board of Studies

1.2.4 The curriculum must fulfil the requirements of the discipline of study, taking into account the appropriate programme standards, disciplinary requirements and good practices in the field.

a) Describe how the curriculum fulfils the requirements of the discipline of the study, including programme standards, disciplinary requirements and good practices in the field. The programme must satisfy the following requirements: Masters Degree by coursework, and mixed mode 1) Minimum credit for masters degree by coursework, and mixed

mode is 40 credits. 2) For fulltime candidature, the minimum period is one year,

whereas for part time candidature, the minimum period is two years.

3) Coursework component must include a course in research methodology.

4) The following requirements must be decided by the HEP: a) Maximum period of candidature b) Format of the research project/dissertation

a) MQF, COPPA, Programme Standards, GGP Professional Bodies, Ministry and UM requirements (Policies and Kaedah dan Peraturan)

b) Attach latest Senate approved version of these forms:

a. UM-PT01-PK03-BR006 b. UM-PT01-PK03-BR007 c. UM-PT01-PK03-BR008

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Table 1 : Components of the programmes and its value [amend as necessary]

Course Classification Credit Value Percentage

1. Compulsory courses/modules

2. Core/Major/Concentration: - Courses - Projects/ Thesis/ Dissertation

3. Elective courses

4. Minor courses

5. Industrial training/ Practicum

6. Others (specify)

Total Credit Value 100%

1.2.5 The programme structure should encourage multi-disciplinary approaches through a variety of activities to enhance the personal and professional development of the candidate.

(a) List the academic activities to attain the learning outcomes and to ensure that candidates take responsibility for their own learning. (b) Describe how these activities enrich student learning experience, and foster personal development and responsibility (c) There should be collaborative participation with national and international HEPs and/or research centres (for example, through joint supervision, candidate exchange, joint degrees and split programmes). (d) There should be provision of group supervision in order to manage and minimize risk.

a) Formal co-curricular activities– courses by CITra (Community Enggagement and Co-curriculum courses)

b) Informal co-curricular activities – activities by HEPA, Student Bodies, Faculties, Colleges, Outbound programme.

1.2.6 The department must establish mechanisms – for example, through the use of latest technology and through global networking -- to access to current

Show evidence that the department has the mechanism in place to keep abreast with the latest development in the field of study.

a) External Assessor : who assess and gives input to the programme

b) Lecturers : attend seminar, sabbatical, conference

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information and to identify up-to-date topics of importance for inclusion in the curriculum and its delivery.

c) Visiting Professors, Research Fellows, Academic Icon, MOU/MOA with Industries, etc.

Section 1.3 : Programme delivery

1.3.1 The department must take responsibility to ensure the effective delivery of the programme.

Provide evidence on how the department ensures the effectiveness of the programme delivery. Emphasize write up using PDCA cycle.

a) Competent lecturers are assigned to teach courses / Competent supervisors are appointed to students

b) Adequate resources are determined prior to implementation of programme such as infrastructure, time table, resources, lecturers’ workload etc)

c) UM-PT01-PK03-BR006 UMPT01-PK03-BR011 UMPT01-PK03-BR012 Course and Teaching Evaluation System(CTES) Industrial Training report

1.3.2 Students must be provided with and briefed about the most current documented information about the objectives, structure, outline, schedule, credit value learning outcomes, and methods of assessment of the programme.

(a) State how the students are provided with current written information about the aims, learning outcomes, and methods of assessment of the programme. (b) Provide sample of the Student Handbook and related evidence

a) Students are given Pro-forma and Current Course Information (Maklumat Semasa Kursus) in the first week of semester.

b) Information uploaded in SPECTRUM for students’ viewing

c) Students’ Handbook (Buku Panduan) and any other handbook/guidelines given to students

1.3.3 The programme must have an appropriate full-time coordinator and a team of academic staff (e.g., a programme committee) with adequate authority responsible for the effective delivery of the programme. (This standard must be read together with related Programme Standards and

(a) Provide details of the coordinator of the programme and members of the team responsible for the programme. (b) State the manner in which the academic team manages the programme - What are their authority and responsibility? - What are the established procedures that guide the planning, implementation, evaluation and improvement of the programme?

a) Letter of appointment of Programme Coordinator

b) Letter of appointment of Curriculum Committee (Jawatankuasa Kurikulum) and their TOR

c) Policies, AK, Guidelines and relevant MQF Forms

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Guidelines to Good Practices, and with standards 6.1.1 and 6.2.2 in Area 6)

1.3.4 The department must provide students with a conducive learning environment. (This standard must be read together with standards 5.1.1 in Area 5)

Provide brief description of the learning environment in which a culture of scholarly learning is nurtured

- Teaching and learning facilities, Cube, OKU facilities, Wifi, PG rooms, faculty library etc.

1.3.5 The department must encourage innovations in teaching, learning and assessment.

Describe the department’s initiatives to encourage innovations in teaching, learning and assessment.

a) Professional/specialized staff training b) ADeC & AKePT courses, c) Conferences & Seminars, sabbatical to

other centre of excellence d) Educational resource person appointed by

faculty (if any) e) UM-LiTeR

1.3.6 The programme team must obtain feedback from all relevant sources to improve the delivery of the programme

a) State how the programme team obtains feedback to improve the delivery of the programme.

a) Feedbacks from various sources - CTES, Students’ survey, External Programme Assessor report, Industrial Training feedbacks

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Area 2: ASSESSMENT OF STUDENT LEARNING

Criteria and standards for programme

accreditation Submission requirements for re-accreditation Information/Evidence/Data for reference

Section 2.1 :Relationship between assessment and learning outcomes

2.1.1 Assessment principles, methods

and practices must be aligned to the

learning outcomes of the programme,

consistent with the levels defined in the

MQF.

(Information must align with 1.2.4)

[provide BR003]

Explain how assessment principles, methods and practice are

aligned to the achievement of learning outcomes of the programme

consistent with MQF level.

Table 2 : Alignment of courses and methods of assessment to programme learning outcomes. (List only core and university courses)

Programme

Learning Outcomes Courses

Methods of

Assessment

PLO1

PLO2

PLO3

PL04

PLO5

PLO6

PLO7

Comment on the alignment between assessment, learning outcomes and MQF Level. a) Provide Programme assessment plan based

on UM-PT01-PK03-BR009 for core courses b) Programme owner needs to explain the

relationship between the measurable verbs used, with the taxonomy levels appropriate with the course level.

2.1.2 The alignment between

assessment and the learning ourcomes in

the programme must be systematically

and regulary reviewed to ensure its

effectiveness.

Describe how the alignment between assessment and learning

outcomes are regularly reviewed to ensure its effectiveness (please

provide policy on the review, if any). Provide evidence

Comment on the policy (if any) and effectiveness of regular reviews in aligning assessment and learning outcomes.

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Section 2.2 : Assessment Methods

2.2.1 There must be a variety of methods

and tools appropriate to assess learning

outcomes and competencies.

List and describe the various methods (both summative and

formative assessment) to show the variety in assessing learning

outcomes and competencies.

For mixed mode programme, the department must monitor

candidate assessment to ensure candidates’ satisfactory

progress. This must be monitored through:

1) Regular consultation (formal and informal) 2) Proposal defense 3) Presentation / colloquium / seminar / workshop 4) Research progress (using appropriate mechanisms)

The HEP must ensure that appropriate attitudes are

inculcated, including adherence to research ethics.

a) Information from UM-PT01-PK03-BR009 regarding Assessment Methods

b) Dasar Pengurusan Program Akademik

2.2.2 There must be mechanisms to

ensure, and to periodically review, the

validity, reliability, consistency, currency

and fairness of the assessment methods.

(a) Explain how the department ensures the validity, reliability,

consistency, currency and fairness of student assessment over time

and across sites.

(b) Indicate the authority and processes for verification and

moderation of summative assessments

a) Description how a lecturer / examiner of a course prepares the examination questions and also the assignments and how he/she ensures these assessment tools are valid, reliable and current.

b) Examination questions moderation committee (Jawatankuasa Penyaringan) looks into the examination questions for verification and moderation

c) Jawatankuasa Pemeriksa d) Department’s Curriculum Committee e) Revision of UM-PT01-PK03-BR004

(c) Describe how the review of the assessment methods in the

programme is conducted periodically.

a) Every semester by the lecturers - Course outcome analysis (UM-PT01-PK03-BR009)

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b) Every academic year by Programme Coordinators - Programme Annual Report UM-PT01-PK03-BR012

c) Once in 5 years by Programme External Assessors

2.2.3 The frequency, methods, and

criteria of student assessment -- including

the grading criteria and appeal policies --

must be documented and communicated

to students on the commencement of the

programme.

(a) Describe the student assessment methods in term of its

duration, diversity, weight, criteria, and coverage and appeal

policies. Explain how are these documented and communicated to

the students.

a) Rules and Regulations (either undergraduate or postgraduate)

b) Student’s Guide Book (either in soft copy or printed version) given to student,

c) Students’ portal (MyUM)

(b) Explain how the department provides feedback to the students

on their academic performance to ensure that they have sufficient

time to undertake remedial measures.

(c) Explain how results are made available to the students for

purposes of feedback on performance, review and corrective

measures.

a) Refer to Kaedah maklumbalas in Proforma b) Assessment records (test paper,

assignments, quiz, etc) – c) Final Examination scripts

Online Progress Report by supervisor (for Research students)

(d) Specify whether students have the right to appeal.

Provide information on the appeal policy and processes. The HEP

must provide a mechanism for candidates to appeal on the result of

their dissertation/thesis and/or examination/viva voce.

How are appeals dealt with?

a) Rules and Regulations (either undergraduate or postgraduate) Jawatankuasa rayuan peringkat Universiti dan PTj

2.2.4 Changes to student assessment

methods must follow established

procedures and regulations and be

communicated to the student prior to

their implementation.

Explain how these changes are made known to the students. a) UM-PT01-PK03-BR004 is distributed to students at the beginning of the semester.

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Section 2.3 : Management of student assessment

2.3.1 The department and its academic

staff must have adequate level of

autonomy in the management of student

assessment.

(a) Explain the roles, rights and power of the department and its

academic staff in the management of student assessment

iiSupervisors must be given sufficient autonomy to supervise and

manage the candidates’ research progress and assessment.

(b) The HEP must establish and document procedures on

the criteria and selection of examiners.

(c) The qualification requirements of an examiner must be clearly stated: An examiner must have a minimum qualification of no less than the supervisor Where an examiner is without the required qualification, there must be sufficient experience in relevant field and the appointment is subjected to the approval of the HEP Senate

a) University of Malaya (Degree of Doctor of

Philosophy) Rules and Regulations 2007

b) University of Malaya (Masters Degree)

Rules and Regulations 2017

c) Supervision Policy of Postgraduate

Candidates

2.3.2 There must be mechanisms to

ensure the security of assessment

documents and records.

Describe how the confidentiality and security of student

assessment processes and documents as well as academic records

are ensured

2.3.3 Student assessment results must be

communicated to the student within

reasonable time.

Explain how the assessment results are made available to students - eg: spectrum, notice board,sms,myUM, etc…

2.3.4 The department must have an

appropriate guidelines and mechanism to

address cases of academic plagiarism

among students.

Describe the guidelines and mechanisms to address cases of

academic plagiarism among students

a) Garis Panduan menangani kes plagiat oleh pelajar/calon available on portal : http://portal.um.edu.my/doc/ips/Plagiat/Garis%20Panduan%20Plagiat.pdf

b) Students are informed through briefings c) Literasi Maklumat and Research Method

courses

http://portal.um.edu.my/doc/ips/Plagiat/Garis%20Panduan%20Plagiat.pdf

http://portal.um.edu.my/doc/ips/Plagiat/Garis%20Panduan%20Plagiat.pdf

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d) Students need to run through their work via the TURNITIN programme before submitting their work for examination.

2.3.5 The department must periodically

review the management of student

assessment and act on the findings of the

review.

Explain how the department periodically review the management

of student assessment and measures it take to address the issues

highlighted by the review.

a) Any issue will be discussed at the Departmental meetings and other meetings at various levels such as JKID/JKIT

b) Issues are then brought to Senate meeting for follow-up discussion with relevant sections such BA/IPS, to get suggestion for improvement of the programme.

Area 3: STUDENT SELECTION AND SUPPORT SERVICES


accreditation


Section 3.1 : Student selection

3.1.1 The programme must have a clear

criteria and processes for student

selection, including that of transfer

students.

(a) State the entry requirements for student selection (including

transfer student, and students with special needs)

Explain the mechanism of student selection (including students

with other equivalent qualifications)

a) Selection of students refer to : UG - UM-PT01-PK01-AK005 and UM-PT01-

PK01-AK006

PG - UM-PT01-PK02-AK006 and UM-PT01-

PK02-AK007

b) Transfer of students refer to : c) Technical standards deployed for admission

of students with special needs

(b) provide evidence that the students fulfil admission policies

(c) provide admission mechanism and criteria for students with

other equivalent qualifications

a) Refer to perakuan Jawatankuasa Pemilihan Kemasukan (JKPK) PTj

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Masters Degree: Candidate Transfer

The HEP must clearly define and effectively disseminate policies, regulations and processes concerning:

1) articulation practices for transfer of candidature from one mode to another (e.g. coursework to mixed mode).

2) articulation practices for transfer of candidates from one programme to another.

3) articulation practices for transfer of candidature from one HEP to another.

3.1.2 The criteria and process of student

selection must be transparent and

objective.

Describe how selection criteria are consistent with national

requirements and accessible to the public – with evidence that

policies and mechanisms are free from discrimination and bias

Describe the selection process utilizing interviews (where

applicable)

3.1.3 Student enrolment must be related

to the capacity of the department to

effectively deliver the programme.

(a) Provide the size of student intake for each session

Table 3: Size of student intake for each session- to be provided by

programme owner

Applicant Intake Enrolment

2012/2013

2013/2014

2014/2015

2015/2016

2016/2017

Total

a) Mechanism for adjustment : b) If applicable, faculty describe how they

handle admission of visiting, exchange and transfer student

(b) Provide the forecast for student intake: a) Provide staff : student ratio b) Refer to Polisi Universiti Inklusif Siswa

Orang Kurang Upaya for technical

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accreditation


Table 4: Student intake forecast - to be provided by programme

owner

17/18 18/19 19/20 20/21 21/22

Numbers

(c) Describe the mechanism to determine the size of the intake in

relation to capacity of the department and how adjustments can be

made [taking into account admission of visiting, exchange and

transfer students]

standards that have been deployed for the admission of students with special needs

3.1.4 There must be a clear policy on, and

appropriate mechanisms for, appeal on

student selection.

State the policies, mechanism and practices for appeal on student

selection

PG : Faculty provide write-up

3.1.5 The department must offer

appropriate developmental or remedial

support to assist students who need such

support

Provide information about special programmes provided for those

who are selected but need additional development and remedial

assistance.

If applicable

Section 3.2 : Articulation and transfer

3.2.1 The department must have in place

policies and mechanisms that facilitate

student mobility that may include

student movement between institutions,

within the country and cross-border,

articulation arrangements, joint degrees,

exchange semesters, advanced standing

arrangements, and the like

Describe how the department facilitates student mobility,

exchanges and transfers, nationally and internationally

Information on policies, regulations and processes of credit transfer,

credit exemption and articulation practices must be documented in

HEP policies and regulations for the programme.

The document must be made accessible to candidates and

staff.

a) Include ISC, MoU, MoA and policies, regulations and processes of articulation practice such as credit transfer and credit exemption, and how these are disseminated.

b) Refer to Garis Panduan Pemindahan dan Pengecualian Kredit

http://portal.um.edu.my/doc/akademik/Pemindahan%20dan%20Pengecualian%20Kredit/GP%20Pengecualian%20dan%20Pemindahan%20Kredit%20%28Dikemaskini%20pada%2025.2.2016%29.pdf

http://portal.um.edu.my/doc/akademik/Pemindahan%20dan%20Pengecualian%20Kredit/GP%20Pengecualian%20dan%20Pemindahan%20Kredit%20%28Dikemaskini%20pada%2025.2.2016%29.pdf

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accreditation


The HEP should continually update the processes of

articulation, credit transfer and credit exemptions,

including national and international collaborative provision

Masters Degree: Candidate Transfer

The HEP must clearly define and effectively disseminate policies,

regulations and processes concerning:

1) articulation practices for transfer of candidature from one mode to another (e.g. coursework to mixed mode).

2) articulation practices for transfer of candidates from one programme to another.

3) articulation practices for transfer of candidature from one HEP to another.

3.2.2 The department must ensure that

the incoming transfer student must have

the capacity to successfully follow the

programme.

Indicate how transfer students demonstrate comparable

achievements in previous programme of study and describe

appropriate pre-requisites or remedial mechanisms where

necessary

a) Not applicable unless special circumstances

Section 3.3 : Student support services

3.3.1 Students must have access to

appropriate and adequate support

services, such as physical, social,

financial, recreational and online

facilities, academic and non-academic

counselling and health services.

List support services made available to students.

List any other additional support programmes provided by other

organisations that are accessible to student

Faculty to include any additional services provided.

3.3.2 There must be a designated

administrative unit, with a prominent

organisational status in the HEP,

responsible for planning and

(a) Describe the roles and responsibilities of those responsible for

student support services.

Student Affairs and Alumni Division is

responsible for managing, supervising and

advising student on their co-curriculum

activities.

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accreditation


implementing student support services

staffed by individuals who have

appropriate experience consistent with

their assignments.

(b) Describe the management of the student support services

activities and maintenance of student records.

3.3.3 An effective induction to the programme must be made available to new students with special attention given to out of state and international students as well as students with special needs.

Describe how students are orientated into the programme

a) Faculty to elaborate on activities conducted at faculty level

3.3.4 Academic, non-academic and career

counselling must be provided by

adequate and qualified staff.

(a) Describe the accessibility, effectiveness and confidentiality of

the academic, non-academic and career counselling services

available to students.

a) Faculty to provide write-up on Academic Advisory Committee

(b) Explain how is the effectiveness of the counselling services

measured, and the progress of those who seek its services

monitored.

What plans are there to improve the services, including that of

enhancing the skills and professionalism of the counsellors?

3.3.5 There must be mechanisms that

actively identify and assist students who

are in need of academic, spiritual,

psychological and social support.

Describe the mechanisms that exist to identify and assist students

who are in need of academic, spiritual, psychological and social

support.

3.3.6 The HEP must have clearly defined

and documented processes and

procedures in handling student

disciplinary cases.

Describe the processes and procedures in handling disciplinary

cases involving the students.

24


accreditation


3.3.7 There must be a mechanism for

students to voice out grievances and for

issues to be resolved on academic and

non-academic matters.

Describe the mechanism available for students to complain and to

appeal on issues relating to academic and non-academic

Academic – faculty to write up on appeal on

academic matters. Refer to Rules and

Regulations

Non-academic - Mechanism for Complaints

and Appeals Relating to Student Support

Services

3.3.8 Student support services must be

evaluated regularly to ensure their

adequacy, effectiveness and safety.

Describe how the adequacy, effectiveness and safety of these

services are evaluated and ensured

a) The adequacy, effectiveness and safety of

these services are evaluated and ensured

during the annual internal audits, special

audits, faculty audit and external 3rd party

audit.

Section 3.4 : Student representation and participation

3.4.1 There must be a policy and

processes for active student engagement

especially in areas that affect their

interest and welfare.

3.4.2 There must be adequate student

representation and organisation at the

institutional and departmental levels.

(a) Describe policies and processes in place for active student

engagement especially in areas that affect their interest and

welfare

(b) Detail student representation and organization at the

institutional and departmental level.

a) Students’ rights and responsibilities – AUKU

b) Generally UM has the MPP which

represents all students in all matters

academic and non-academic. UM student

represented by MPP. MPP will represent

students in all aspects.

c) In academic affairs, students have the

faculty representative; however, the

students can at any time approach the

faculty management (Programme

Coordinator, HoD, Deputy Dean, Dean) to

discuss students’ interest and welfare.

d) Non-academic – College, HEP, ISC to cater

for students’ welfare, UCE, SERU

25


accreditation


3.4.3 Student must be facilitated to develop linkages with external stakeholders and to participate in activities to gain managerial, entrepreneurial and leadership skills in preparation for the workplace.

(a) Describe how the department facilitates students to gain managerial, entrepreneurial and leadership skills in preparation for the workplace (b) Explain what the department does to facilitate students to

develop linkages with external stakeholders

Faculty to elaborate on activities at faculty level.

3.4.4 Student activities and organisations

must be facilitated to participate in

activities that encourage character

building, inculcate a sense of belonging

and responsibility, and promote active

citizenship.

Explain how the HEP facilitates student activities and organisations

that encourage character building, inculcate a sense of belonging

and responsibility, and promote active citizenship.

a) Students are involved in many programmes

conducted by SERU, UCE, Colleges and SKET

to encourage character building, inculcate

responsibility and active citizenship

b) Faculty to elaborate on activities at faculty level.

Section 3.5 : Alumni

3.5.1 The department must foster active

linkages with the alumni to development,

review and continuous improvement of

the programme

(a) Describe linkages established by the department with the

alumni

Involvement of alumni as one of the member in

the University of Malaya’s Board of Directors.

The graduates are required to participate in the

Graduate Tracer Study to be used in the

curriculum development, achievement of

learning outcomes and the future direction of

the university.

(a) Faculty to elaborate on activities at faculty level.

(b) Describe the role of the alumni in development, review and

continuous improvement of the programme

Faculty to elaborate on activities at faculty

level.

26

Area 4: ACADEMIC STAFF



Section 4.1 : Recruitment and management

4.1.1 The department must have a clearly

defined plan for its academic manpower

needs consistent with institutional

policies and programme requirements.

4.1.6 The recruitment policy for a

particular programme must seek diversity

among the academic staff in terms of

experience, approaches, and

backgrounds.

Describe the mechanism used to identify the manpower needs of the programme. 4.1.6 Describe the recruitment policy to seek diversity among staff (senior-junior; academic-non academic staff; between academic staff with different approaches to the subject; and academic staff with multi-disciplinary backgrounds and experiences. The qualification requirements of a teaching staff and

supervisor must be clearly stated:

Masters degree by coursework, and mixed mode

1) A supervisor must have a minimum qualification of one level higher than the degree level enrolled in by the candidate i.e. a Doctoral Degree

2) Where a staff is without the required qualification, a staff must

have at least five years experience: a) in teaching and research; or b) as a co-supervisor.

3) The additional criteria are subjected to the approval of the HEP

Senate.

When there is only one supervisor, the supervisor must be a full-time staff of the conferring HEP. When there is more than one supervisor, the principal supervisor must be a full-time staff of the conferring HEP.

(a) Provide manpower needs analysis

27



4.1.2 The HEP must have a clear and

documented academic staff recruitment

policy where the criteria for selection are

based primarily on academic merit.

a) State the policy, procedures, and the terms and conditions of service for the recruitment of academic staff. (b) State other requirements which would be the basis for the

decision in the appointment of an academic staff for the

programme.

(a) UM-PT03-PK02

(b) Where applicable, refer to Programme standards

4.1.3 The staff–student ratio for the

programme must be appropriate to the

teaching-learning methods and comply

with the programme standards for the

discipline.

4.1.4 The department must have

adequate full time academic staff

responsible for implementing the

programme.

4.1.3 Provide data to show that the staffing profile matches the

range and balance of teaching skills, specialisations and

qualifications required to deliver the programme, including

supervision.

4.1.4 (a) Provide a summary on every academic staff involved in conducting the programme: The research skills, experience and specialisations of a supervisor must align with the research area of the candidate.

Provide information as in Appendix 3

4.1.4 (b) Provide CV of each academic staff teaching and supervising

the programme

Refer to UMExpert

4.1.4 (c) Table 5 : Staff student ratio

(d) List of Supervisor and candidates

(e) Table 6 : Student projection and academic staff acquisition

Current Staff :student ratio

(16/17)

Required Staff :student ratio

The minimum recommended requirements on

the number of full time and part time academic

staff by qualification levels are as follows:

Qualification Levels Minimum number

of academic staff

Masters (Course Work and Mixed

Mode) – Level 7

5

28



17/18 18/19 19/20 20/21 21/22

Student no

projection

New Academic staff

acquisition plan

4.1.5 The policy of the department must reflect an equitable distribution of responsibilities among the academic staff.

Describe how the department ensure equitable distribution of duties and responsibilities among the academic staff. The HEP must establish guidelines for supervisors including

information about:

1) delineating roles and responsibilities of supervisors;

2) prescribing ethical principles for the purpose of assisting supervisors in the identification and resolution of ethical issues which may arise in the course of their research;

3) ensuring supervisors conduct all activities with academic integrity and in compliance with the Code of Conduct, relevant laws, rules and regulations; and

4) ensuring an appropriate supervisor-to-candidate ratio for effective supervision

(a) Teaching load and research supervision record of each staff

4.1.7 Recognition and reward through

promotion, salary increment or other

remuneration must be based on clear

and transparent policies and procedures

State the mechanism and procedures for monitoring and appraising

academic staff performance

a) Academic staff KPI b) UM Excellence Award

4.1.8 The department must have national

and international linkages to provide for

the involvement of renowned academics,

professionals and practitioners in order

Describe the nature and extent of the national and international

linkages to enhance teaching and learning of the programme

a) MOU, External Assessor, Academic Icon, International Accreditation

29



to enhance teaching and learning of the

programme.

(This standard applies particularly to

universities)

Section 4.2 : Service and development

4.2.1 The department must have policies

addressing matters related to service,

development and appraisal of the

academic staff.

State the departmental policy on service, development and

appraisal of academic staff

a. The research skills, experience and specializations of a

supervisor must align with the research area of the

candidate.

b. The HEP must establish a mechanism for monitoring

teaching and supervision processes.

c. Recognition, reward and remuneration must be

commensurate with appropriate workload distribution and

meritorious teaching and supervision, based on transparent

policies and procedures.

a) UM-PT03-PK04 Urusan Kemajuan Kerjaya Staf

b) Elaborate if practices at department/faculty level differ from the information given in 4.1.7 and 4.1.8

4.2.2 The academic staff must be given

sufficient autonomy to focus on their

respective areas of expertise

Describe how much autonomy is given to the academic staff in

order to focus on areas of expertise such as curriculum

development, curriculum delivery, supervision of student, research

and writing, scholarly and consultancy activities, community

engagement and academically-related administrative duties.

4.2.3 The HEP must have clear policies

and procedures in handling disciplinary

cases involving the academic staff, and

on conflict of interest, particularly in the

area of professional conduct, private

State the departmental policies and practices in handling

disciplinary cases involving academic staff

30



practice, multiple employment, and

consultancy services.

4.2.4The HEP must have mechanisms and

processes for periodic student evaluation

of the academic staff for purposes of

quality improvement.

Describe the mechanism and processes for periodic student

evaluation of academic staff and explain how this evaluation

contributes to quality improvement. Indicate the frequency of this

exercise.

4.2.5 The department must have a

development programme for new

academic staff (including mentoring and

formative guidance) and continuous

professional enhancement for existing

staff.

4.2.6 The HEP must provide opportunities

for academic staff to participate in

professional, academic and other

relevant activities, national and

international and, where relevant for

them to obtain professional qualifications

to enhance teaching-learning experience.

(a) State the mechanism and procedures for academic staff

professional development and career advancement

(b) State how the department facilitate networking and

collaboration among academic staff, researchers and institutions at

national and international levels.

(c) State if the department has in place a mentoring system for the

enhancement of the quality of teaching and supervision

(d) State if the department encourage industrial

attachment.

a) BSM / ADEC / STAND – refer to PT03-PK04 b) Explain how the activities enhance T&L

experience (conference report, sabbatical report)

4.2.7 The department must encourage

and facilitate its academic staff to play an

active role in community engagement

activities.

Describe how the department encourage and facilitate staff

engagement in community activities

The HEP should encourage participation in professional,

academic and research communities at national or international

level.

5% KPI and any other activities done by

programme (Jalinan Masyarakat)

31



The HEP should encourage research activities beyond postgraduate

research that will benefit the industry and the community.

Evaluate the extent to which the activities are rewarded

Area 5: EDUCATIONAL RESOURCES



Section 5.1 : Physical facilities

5.1.1 The programme must have

sufficient and appropriate physical

facilities and educational resources to

ensure its effective delivery including

facilities for practical-based programmes

and for those with special needs

List all physical facilities related to the programme. (a – d and f) Provide list of physical facilities form as in Appendix 4.

5.1.2 The physical facilities must comply

with the relevant laws and regulations.

State the relevant laws and regulations (including licensing &

intellectual property rights) to which the physical facilities comply

(a) Buku Panduan Keselamatan Makmal (b) License of software (Faculty and PTM) (c) Aktiviti Permohonan Dan Pendaftaran Harta

Intelek UM-PT02-PK01-AK012 (d) Pemasaran Paten / Hakcipta / Harta Intelek

UM-PT02-PK01-AK014

5.1.3 The library or resource centre must

have adequate and up-to-date reference

materials and qualified staff that meet

the needs of the programme and

research amongst academic staff and

(a) state the database system used in the Library Information will be provided by UM Library

(b) state the number of staff at the Library and their qualifications

(c) Describe resource sharing and access mechanism available at

the Library. Provide data on extend of use of these resources by

32



students. This would include provisions

for appropriate computer and

information and communication

technology-mediated reference

materials.

academic staff and students. Comment if the library support for the

programme is adequate.

(d) List the reference materials supporting the programme

Provide information as in Appendix 5

(e) Describe how the Library obtains feedback on the Library policy,

services and procedures

5.1.4 The educational resources, services

and facilities must be periodically

reviewed and improved upon to maintain

their quality and appropriateness.

(a) Describe how the department improves the adequacy, currency

and quality of its educational resources

(a) Penilaian Kursus Dan Pengajaran UM-PT01-PK01-AK012

(b) Course Information For Current Semester/Term UM-PT01-PK03-BR004

(b) Provide evidence of improvement of physical learning spaces

through renovations, refurbishments, building of new facilities, and

acquisition of latest and appropriate equipment to keep up with

development in educational practices.

Section 5.2 : Research & Development


research policy with adequate facilities

and resources to sustain them.

5.2.2 The interaction between research

and learning must be reflected in the

curriculum, influence current teaching,

and encourage and prepare students for

engagement in research, scholarship and

development.

5.2.1 , 5.2.2 and 5.2.4

Table 7: Academic staff research information

33



Staff

Name

(PI)

Research

Area

Research

Funding

Available facilities (if any)

Interaction

between

research

and

learning

Commercialisati

on of product

(if any)

5.2.3 The department must periodically

review its research resources and

facilities and take continuous appropriate

action to enhance its research

capabilities and to promote a conducive

research environment.

Describe steps taken to review research resources and facilities to

enhance research capability

Section 5.3 : Financial Resources

5.3.1. The HEP must demonstrate

financial viability and sustainability for

the programme

Explain the financial viability and sustainability based on audited

financial statements

5.3.2 The department must have clear

procedures to ensure that its financial

resources are sufficient and managed

efficiently

Describe the procedures to ensure that the financial resources are sufficient and managed efficiently.

5.3.3 The HEP must have a clear line of

responsibility and authority for budgeting

and resource allocation that takes into

(a) Indicate the line of authority for budget and resource allocation

in the HEP with respect to specific needs of the department.

34



account the specific needs of the

department.

Describe the system for disbursement of teaching & research funds

to support the programme

(b) Describe financial planning of the programme for the next 2

years

Area 6: PROGRAMME MANAGEMENT



Section 6.1 : Programme Management

6.1.1 The department must clarify its

structure and function, and the

relationships between them, and these

must be communicated to all parties

involved based on the principles of

responsibility, accountability and

transparency

Provide information as in Appendix 6 : Governance structure and functions Indicate frequency of department meetings

6.1.2 The department must provide

accurate, relevant and timely information

about the programme which are easily

and publicly accessible, especially to

prospective students.

Describe the policies and procedures that ensure accurate, relevant and timely information about the programme which are easily and publicly accessible, especially to prospective students.

Comment on the policies and procedures to ensure accurate, relevant, timely and easily and publicly accessible information about the programme, especially to prospective students.

6.1.3 The department must have policies,

procedures and mechanisms for regular

reviewing and updating of its structures,

Describe the mechanism for regular reviewing and updating the department’s structure, functions, strategies and core activities to ensure continual quality improvement.

Management meetings

Faculty Strategic Plan

35



functions, strategies and core activities to

ensure continuous quality improvement

State those responsible for continual quality improvement within the department

Annual Performance review (KPI)

6.1.4 The academic board of the

department must be an effective

decision-making body with an adequate

degree of autonomy.

Show evidence (such as terms of reference, minutes of meeting) that the academic board of the department is an affective decision making body with adequate autonomy.

Comment on the academic board of the

department as an effective decision-making body

and its degree of autonomy.

6.1.5 Mechanisms to ensure functional

integration and comparability of

educational quality must be established

for programmes conducted in campuses

or partner institutions that are

geographically separated.

Describe the arrangements agreed upon by the HEP and its

campuses or partner institutions – for example, franchise

programmes, joint awards, collaborative research, student

exchange arrangements -- to assure functional integration and

comparability of educational quality

.

6.1.6 The department must have a formal

committee system responsible for

internal and external consultation,

feedback, market needs analysis and

employability projections of the

programme.

(This standard must be read together

with Standards 1.1.1 and 1.2.2 Area 1-

page 2 & 6)

State the Committee responsible for consultation and feedback,

market needs analysis and employability projections of the

programme

[refer to 1.1.1 and 1.2.2 Area 1]

Section 6.2 : Programme Leadership

36



6.2.1 The criteria for the appointment

and the responsibilities of the

programme leader must be clearly

stated.

6.2.2 The leadership of the programme

must be held by those with appropriate

qualifications and experience, and with

sufficient authority for curriculum design,

delivery and review.

6.2.3 There must be mechanisms and

processes to allow for communication

between the programme and the HEP

leadership on matters such as staff

recruitment and training, student

admission, allocation of resources and

decision making processes

Describe the management structure of the programme. Detail the

qualifications, experiences, tenure ship and responsibilities of the

programme leadership.

Describe the selection process and provide the job description of

the Programme Coordinator (Leader) including the role in

recruitment and training, student admission, allocation of resources

and decision-making process.

(a) Provide Letter of Appointment and TOR for the Programme Coordinator

(b) Identify criteria for selection process – qualification, experience

Section 6.3 : Administrative staff

6.3.1 The administrative staff of the

department must be appropriately

qualified, technically competent and

sufficient in number to support the

implementation of the programme and

related activities

Provide details on Administrative staff structure (a), (c)

Table 8 : Administrative staff details

No. Job

Category

Numbers

required

Current

numbers

Minimum

qualifications

37



(c) Describe the recruitment process and procedures. State the terms and conditions of service.

UM-PT03-PK02

6.3.2 The department must conduct

regular performance review of the

administrative staff of the programme

State the mechanism and procedures for monitoring and appraising

the performance of the administrative staff of the programme Elaborate KPI done at Department level


appropriate training scheme for the

advancement of the administrative staff

as well as to fulfil the specific needs of

the programme.

Describe the training scheme for the advancement of the

administrative staff. How does this scheme fulfil the specific

advanced and future needs of the programme?

(a) Competency matrix (b) Training schedule

Section 6.4 : Academic records

6.4.1 The department must have

appropriate policies and practices

concerning the nature, content and

security of student and academic staff

records

6.4.2 The department must maintain

student records relating to their

admission, performance, completion and

graduation. In such form as is practical

and preserve these records for future

reference.

6.4.1 & 6.4.2 & 6.4.3

Describe how the department ensures the rights of individual

privacy and confidentiality of student and staff records

38



6.4.3 The department must implement

policies on the rights of individual privacy

and the confidentiality of records

6.4.4 The department must continuously

review policies on security of records

including increased use of electronic

technologies and safety systems.

Area 7: PROGRAMME MONITORING, REVIEW AND CONTINUAL QUALITY IMPROVEMENT



Section 7.1 : Mechanism for programme monitoring, review and Continuous improvement

7.1.1 The department must have clear

policies and appropriate mechanisms for

regular monitoring and review of the

programme

Describe the policies and mechanism for regular monitoring and review of the programme

a) UM Teaching and Learning Policy b) Dasar Pengurusan Program Akademik (DPPA), c) Garis Panduan Penetapan Nomenklatur

Program Akademik, Kod Program dan Kod Kursus Universiti Malaya

d) UM-PT01-PK03 Perkembangan Kurikulum Ijazah Dasar


dedicated Quality Assurance (QA) unit or

personnel responsible for internal quality

assurance of the department to work

hand-in-hand with the QA unit of the HEP

Describe role and the effectiveness of the unit/personnel

responsible for internal quality assurance

Refer to 6.2.1 (TOR Programme coordinator)


internal monitoring and review

committee with a designated head

Describe the structure of the internal program monitoring and

review committee.

a) Refer to Jawatankuasa Kurikulum 6.1.1 in terms of monitoring role

39



responsible for continuous review of the

programme to ensure its currency and

relevancy.

State the frequency of the review undertaken.

State the mechanism and procedure for internal program

monitoring and review.

Describe how the feedback from internal program monitoring and

review is used to improve the programme.

b) Use of Course and Teaching Evaluation System(CTES), UMPT01-PK03-BR011, UMPT01-PK03-BR012 and how the programme utilise feedback for CQI

c) Collaborative arrangement – internal and external

i. Jawatankuasa Kurikulum 6.1.1 in terms of its review role

ii. Input from External Assessor and UMPT01-PK03-BR015

iii. Describe the whole curriculum review proses

d) Frequency of review e) Stakeholder involvement:

alumni/employer/external expertise f) Analysis of student’s performance,

progression and attrition g) Responsibilities for collaborative arrangement

(if any) i. JKIK - Findings of the review are

disseminated to the HEP. Comment on the action taken therefrom. (7.1.)

7.1.4 A programme review must involve

the relevant stakeholders whose views

are taken into consideration.

(For MQF level 6 and above, the review

must involve external examiners at

periodic intervals)

7.1.5 The department must make the

programme review report accessible to

relevant stakeholders in order to seek

their views.

7.1.4 & 7.1.10

State which relevant stakeholders are involved in programme

review, how their views are taken into consideration and how the

department informs stakeholders of the result of the programme

review.

7.1.6 Various aspects of student

performance, progression and attrition

must be analysed for the purpose of

continual quality improvement.

Describe how student performance, progression and attrition are

analysed for CQI

7.1.7 In collaborative arrangements, the

partners involved must share the

responsibilities of programme monitoring

and review.

Describe how parties in the collaborative share the responsibilities

of programme monitoring and review

40



7.1.8 The findings of a programme review

must be presented to the HEP for its

attention and further action.

State how the findings of a programme review is presented to the

HEP for its attention and further action

7.1.9 There must be an integral link

between the departmental quality

assurance processes and the achievement

of the institutional purpose.

Describe steps taken to build a culture of quality

PART C: PROGRAMME SELF EVALUATION

The department needs to prepare a Programme self-evaluation which includes the following:

Strengths of the programme in meeting its goals;

Areas of concern that need to be addressed;

Strategies for maintaining and enhancing the strengths of the programme;

Steps that have been taken to address the problem areas; and

Conclusions and recommendations for improvement

41

Documents

Guidelines for Programme Reaccreditation Masters by ... IT... · 2. Programme Reaccreditation Programme reaccreditation is warranted by the criteria set for the Self-accreditation