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Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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Guidelines for Acceptable Branded Drives for Warranty Redemption
Disclaimer: This information is a general guideline only; the final decision will be made at HGST’s discretion based on the visual and mechanical inspection.
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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HGST's warranty does not cover the following:
1. Drives with an indication that they have been altered.
2. Drives in poor physical condition.
3. Drives which are inappropriately packaged.
Examples of modified drives, drives in poor physical condition or inappropriately packaged
A. HGST Label Condition
i. HGST added post manufacturing labels.
ii. Missing, damaged or other tampering on labels such that vital information cannot be read or scanned.
iii. Broken security seal.
B. Physical Condition
i. Cracks, deep dents, crushed, corner dents or bent rails.
ii. Heavy abrasions and deep scratches.
iii. Tool marks on sealed edge or locking mechanism and other signs of tampering.
iv. Badly bent or broken connector/pins.
v. Missing HDD module in G-Tech multi bay Raid units or other parts of the drive.
vi. Missing screws, broken or damaged screws or damaged screw holes.
vii. Permanent ink writing or markings on the drive.
viii. Non HGST labels covering HGST vital information such as all bar codes, part number, serial number and other ids, agency markings and warnings.
ix. Non HGST labels not easily removed located in non-critical areas may not be accepted. To avoid dispute, all non HGST labels should be removed along with excessive adhesive.
x. Foreign material on drive (e.g. corrosion, excessive adhesive, major contamination).
Note: All original accessories (cables, power adapters, etc.), with the exception of software and manuals, must be returned along with the external enclosure. Failure to comply may result in your RMA not being accepted.
C. Packaging Condition
i. Acceptable - All drives should be individually packed with foam padding or at least 2 inches of bubble wrap. If shipping multiple drives, each drive should be individually packed as per above and over-packed in a carton. Use original single pack when possible.
ii. Not Acceptable - Insufficient padding such that drives move within the package/box.
Note: For more information on packaging please refer to our website hgst.com, or for G-Technology Products, www.g-technology.com.
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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A.i. HGST Label Condition HGST added post manufacturing labels
Acceptable
Touro
(Touro Mobile Pro, Touro Desk Pro, Touro Desk Base)
Life Studio
Reno Base Desktop
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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G-Technology
(G-DRIVE Slim, G-DRIVE Mobile, G-DRIVE mini, G-DRIVE)
(G-RAID, G-RAID mini, G-RAID with Thunderbolt)
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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(G-SAFE)
(G-SPEED eS PRO)
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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A.ii. HGST Label Condition Missing, damaged or other tampering on labels such that vital information cannot be read or scanned
Acceptable Damaged label due to normal wear and tear will be subject to further review and may not be accepted.
Label faded and information not readable
Torn label but information readable
Torn label but information readable
Barcode faded but can be scanned
Torn label
Torn label
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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Not Acceptable
Label not fully adhered to casing
Product label partially lifted
Missing labels
Missing Serial number
Relocated Name Plate label
Damaged labels not due to normal wear and tear
Non HGST label difficult to remove.
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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A.iii. HGST Label Condition Broken security seal
Not Acceptable Missing or damaged seal
Damaged Seal
Security seal broken
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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B.i. Physical Condition Cracks, deep dents, crushed, corner dents or bent rails
Not Acceptable Dents and bent rails
Top cover dents
Corner Dents
Bent Rail
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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B.ii. Physical Condition Heavy abrasions and deep scratches
Acceptable Scratches due to normal wear and tear
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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Light scratch on plastic
Light scratch on plastic
Linear heavy scratch on the bottom side
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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Not Acceptable Heavy abrasions and deep scratches. Not normal wear and tear
Heavy abrasions or cracked case
Heavy abrasions
Deep scratches penetrated coating on metallic case.
Deep scratches penetrated surface texture of plastic case.
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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B.iii. Physical Condition Tool marks on sealed edge or locking mechanism and other signs of tampering.
Not Acceptable Signs of tampering or damage not normal wear and tear
Tampered casing
Tampered casing
Tool marks
Casing Open
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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B.iv. Physical Condition Badly bent or broken connector/pins.
Not Acceptable Connector Damaged
Damaged USB connector
Damaged FW800 connector
Damaged FW800 connector
Missing connector
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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B.v. Physical Condition Missing HDD module in G-Tech multi bay Raid units or other parts of the drive.
Not Acceptable Missing parts
G-Safe: Missing drive modules
Purposeful removal of parts
B.vi. Physical Condition Missing screws, broken or damaged screws or damaged screw holes.
Not Acceptable Missing parts
Missing screws & security seal
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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B.vii. Physical Condition Permanent ink writing or markings on the drive.
Not Acceptable Permanent marking
B.viii. Physical Condition Non HGST labels covering HGST vital information such as all bar codes, part number, serial number and other ids, agency markings and warnings.
Not Acceptable Non HGST labels
Non HGST label covering vital information
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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B.ix. Physical Condition Non HGST labels not easily removed, located in non critical areas may not be accepted. To avoid dispute, all non HGST labels should be removed along with excessive adhesive.
Not Acceptable Excessive adhesive/Foreign material
Excessive adhesive
B.x. Physical Condition Foreign material on drive (e.g. corrosion, excessive adhesive, major contamination).
Not Acceptable Connector Corrosion/Foreign Material
Connector Corrosion
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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C.i. Packaging Condition All drives should be individually packed with foam padding or at least 2 inches of bubble wrap. If shipping multiple drives, each drive should be individually packed as per above and over-packed in a carton. Use original single pack when possible.
Acceptable Foam rubber clock packaging
Original packaging
Individual box packaging
Original packaging
Clamshell with RSVP clock packaging
Clamshell packaging
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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Clamshell packaging
Foam rubber clock packaging
C.ii. Packaging Condition Insufficient padding such that drives move within the package/box.
Not Acceptable Inappropriate packaging – no proper cushion
No cushion
Envelopes - No proper cushion
Styrofoam peanuts - No proper cushion
No proper cushion
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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No proper cushion
No proper cushion
Drives not individually packed - No proper cushion
Drives not individually packed - No proper cushion
Drives not individually packed - No proper cushion
Guidelines for Acceptable Branded Drives for Warranty Redemption | January 2014
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HGST trademarks are intended and authorized for use only in countries and jurisdictions in which HGST has obtained the rights to use, market and advertise the brand. Contact HGST for additional information. HGST shall not be liable to third parties for unauthorized use of this document or unauthorized use of its trademarks.
References in this publication to HGST products, programs, or services do not imply that HGST intends to make these available in all countries in which it operates. Some countries have laws that may affect encryption-enabled devices. HGST assumes no responsibility for compliance with laws that apply to our products after they are sold or outside of our control. Accordingly, we suggest that you review all laws of the countries where you conduct business. Product specifications provided are sample specifications and do not constitute a warranty. Information is true as of the date of publication and is subject to change. Actual specifications for unique part numbers may vary. Please visit the Support section of our website, www.hgst.com/support, for additional information on product specifications. Photographs may show design models.
© 2013 HGST, a Western Digital company HGST, a Western Digital company 3403 Yerba Buena Road San Jose, CA 95135 USA
Produced in the United States 08/12. All rights reserved.
Travelstar, Deskstar, CinemaStar, and Ultrastar are registered trademarks of HGST, a Western Digital company. All other trademarks are the property of their respective owners.
One GB is equal to one billion bytes and one TB equals 1,000 GB (one trillion bytes) when referring to hard drive capacity. Accessible capacity will vary from the stated capacity due to formatting and partitioning of the hard drive, the computer’s operating system, and other factors.