Guide to RCI Affiliation

A Guide to RCI Affiliation

Introduction 3

RCI® Affi liation Guidelines 4

RCI® Weeks 4

RCI Points® 4

Minimum Unit Guidelines 5

Defi nitions of Units 5

Defi nitions of Occupancy 5

Unit Requirements 6

Guest Services 7

Physical Guidelines 7

Hotel Unit 7

Studio Unit 8

One/Two Bedroom Unit or Larger 9

Resort Recognition Program 10

Explanatory Notes on Application 11

Contacts 12

Project Information 14

Recreational and Service Facilities, Guest Services, Check-in Options 15

Detailed Unit Information, Unit Amenities 16

Checklist of Affi liation Documents 17

Image Submission Guidelines 18

Video Submission Guidelines 23

Contents:

2Contents

IntroductionThank you for your interest in affi liating with RCI®.

Since 1974, RCI has been at the forefront of the vacation ownership industry and a driving force for growth within timeshare. With more than 4,000 affi liated resorts in 100 countries, we are the world’s largest vacation exchange network and a leading global provider of products and services to the vacation ownership industry. Our mission is to work with you, our affi liate, to deliver memorable vacation experiences to your owners.

For more than 35 years, RCI has worked closely with our affi liated resort clients to unlock the full potential of vacation ownership. We provide unprecedented product and service offerings as well as unparalleled support - from initial concept to sell-out – to help our affi liates achieve their business goals.

For RCI, the affi liate relationship is more than a way of doing business, it is the foundation of our enterprise. As a growth partner to affi liates, our long-term strategy employs a strict discipline in delivering high-quality, reliable vacation exchange services to meet the needs and exceed the expectations of our global affi liates and members. In doing so, RCI helps to fulfi ll the timeshare proposition on behalf of developers in active sales, homeowners’ associations (HOAs), resort management companies and hoteliers worldwide - opening a world of vacation possibilities to timeshare purchasers and providing the ultimate timeshare owner experience.

Maintaining high standards of quality and excellence is the cornerstone of our business. As a result, RCI can help you develop business plans to attract and retain owners and increase owner satisfaction.

Again, thank you for choosing RCI. We look forward to working with you to fully understand your unique business needs and deliver customized services that help reduce costs, increase closing rates, enhance loyalty and drive strong and sustained growth, year after year.

3Introduction

RCI® Affiliation GuidelinesRCI offers two reservation options to resort affi liates. Both RCI® Exchange Systems offer vacation owners the chance to exchange for resort destinations and leisure product choices in more countries than any other exchange service.

RCI® WeeksRCI Weeks is RCI’s traditional exchange program that allows RCI subscribing members to deposit a week into the RCI Exchange System and in return receive a week based on RCI’s value-for-exchange principles. The Exchange Vacation can be for a different date and location than the Vacation Week they own. Resort locations and dates are subject to availability – but to confi rm a vacation, members follow three easy steps.

1. Deposit: Members, or their resort, deposit a week with RCI. Members may maximize their trading power by depositing early.

2. Request: After a week is deposited, the member can start planning their Exchange Vacation. The sooner they deposit and make a request, the more opportunities they may have to fi nd a match.

3. Confi rm: RCI may be able to confi rm a member’s choice as soon as they request it. If the vacation they want isn’t available, they can enter an ongoing search. If a match is found, the member is notifi ed that the Exchange has been confi rmed.

RCI Points®

RCI Points is the fi rst Global Points-based Exchange System. It strives to meet members’ demands by offering more fl exibility to customize their vacation plans. Members can choose where they want to go, when they want to go, what size accommodations they need and how long they want to stay, subject to availability and the number of RCI Points the member has available for exchange. It is a service designed to fi t our vacation owners’ changing lifestyles.

RCI Points provides fl exibility by allowing members to use their vacation ownership for more than just one vacation accommodation, such as:

Choice of Unit Size

Duration Choice – RCI Points-affi liated resorts offer daily and/or split-week stays

Number of Units

Ability to borrow or save RCI Points from one year to the next

Ability to transfer RCI Points from one member to another or combine RCI Points

Reservation options:

RCI Points: members redeem RCI Points for reservations at an RCI Points Affi liated Resort.

Points Partners: members can use RCI Points to access travel benefi ts beyond traditional vacation ownership offerings such as car rental, airline tickets, vacation packages, cruise packages and much more.

RCI Weeks: weekly exchanges are still available through RCI Weeks, all under one RCI subscribing membership.

4

Contact your RCI Account Executive for more detailed information regarding RCI Weeks and RCI Points Affi liation criteria.

RCI Affiliation Guidelines

5

Minimum Unit Guidelines

RCI Definitions of Units

RCI Definitions of Unit Occupancy

Timeshare

Whole Ownership or (Fractional Ownership)

Maximum Occupancy

Maximum Occupancy Criteria

Private Occupancy

Private Occupancy Criteria

Small and Boutique Developments – a minimum of 10 well-main-tained units in a desirable vacation destination. Medium and large developments, i.e., 100 units and above – a minimum of 20% of total inventory.

A business model will be completed by RCI based on the number of units and/or owners.

Bedroom A sleeping room separate from the living room with 4 walls, a solid door, and closet.

Hotel One room with sleeping accommodations only.

Studio One room with combined living and sleeping area. Kitchen facilities and dining and living areas must seat the maximum number of occupants. If applicable, matching table service to accommodate maximum number of occupants.

1, 2 or 3 Bedroom or greater Unit with bedrooms separate from the living room. Kitchen facilities and dining and living areas must seat the maximum number of occupants. If applicable, matching table service to accommodate maximum number of occupants.

Refers to the total number of persons a resort unit will accommodate, including children.

Square Footage: Minimum 85 square feet per person.

Bed Structure: All bed structures must be permanent. Rollaway beds and beds in hallways are not considered permanent structures. Bunk beds are not recommended.

Bathroom Access: All Guests must have easy access to the bathroom(s).

Refers to the total number of persons a resort unit will accommodate, based upon two persons per private sleeping area, including children.

Square Footage: A minimum of 150 square feet for the fi rst occupant; a minimum of 100 square feet for each additional occupant.

Bed Structure: All bed structures must be permanent. Rollaway beds and beds in hallways are not considered permanent structures. Bunk beds are not recommended.

Bathroom Access: Bathrooms must be accessible without intruding on any Guest’s sleeping area.

Unit Structure: All walls and doors must be permanent and solid.

Sleeping Areas: No more than two adults can sleep in each area.

RCI has established two occupancy levels for each unit accepted into the RCI Exchange System(s):


6

RCI Unit Requirements

Square Footage

Bathroom

Kitchen

Unit Interiors

Each unit must meet the minimum square footage requirement as outlined in the maximum and private occupancy criteria.

Recommended each bath have a commode, sink, shower and bathtub.

1.0 (full): sink, commode, shower and bathtub

.75 (three-quarter +): sink, commode and bathtub

.7 (three-quarter): sink, commode and shower

.5 (half): sink and commode

Recommended kitchen equipment should include a stovetop, oven, sink, refrigerator,dishwasher, and a microwave.

F: Full Kitchen: includes full-size refrigerator, stovetop, sink, and a full-size oven

M: Mini-Kitchen (limited kitchen): includes the same basic appliances as a full kitchen but they may be smaller than standard size

P: Partial Kitchen: does not feature all the basic appliances found in a full kitchen

N: No Kitchen

Well maintained:

Cabinets

Case goods (end tables, dressers, etc.)

Counter tops

Floor coverings

Lighting

Upholstery

Wall coverings

Wall décor and accessories

Window coverings

RCI has established the following minimum requirements for each resort unit accepted into the RCI Exchange System(s):


7

Resort Guest Services for All Unit Types

RCI Physical Guidelines for Affiliation by Unit Type

Hotel Unit*

Required Easily accessible check-in area

Emergency services (non-medical) available 24 hours

Housekeeping prior to check-in

Laundry facilities on-site (preferred) or within 5 miles

Well-marked and lighted walkways, buildings, unit exteriors and roadways

Required Alarm clock/clock radio Appropriate heating/cooling/ventilation Telephone Television

Additional Recommended (Minimum 1 of the following)

Balcony, terrace, patio or lanai Cable TV/satellite Hi-speed internet access Iron/ironing board available Oversized tub or shower Stereo Video recorder/player or DVD

Bathroom If maximum occupancy is 4 people or less, the unit must include one full bathroom.

Kitchen (if applicable) (Minimum 1 of the following)

Coffee maker Microwave Microwave/convection oven combo Room service Service or wet bar

*Hotel units only accepted in targeted destinations. Contact your Account Executive for more details.


8

Studio Unit*

Required

Additional Recommended

Bathroom

Kitchen (if applicable)

Alarm clock/clock radioAppropriate heating/cooling/ventilationTelephoneTelevision

(Minimum 1 of the following)

Balcony, terrace, patio or lanaiCable TV/satelliteHi-speed internet accessIron/Ironing board availableOversized tub or showerStereoSweeper/vacuumVideo recorder/player or DVDWasher & dryer in the unit

Maximum occupancy is 4 people or less, the unit must include one full bathroom.

(Minimum 4 of the following)

DishwasherMicrowaveMicrowave/convection oven comboOvenRefrigerator (any size)Room serviceSinkStove top

* Studio units only accepted in targeted destination. Contact your Account Executive for more details.


9RCI Affiliation Guidelines

One/Two Bedroom Unit Or Larger

Required

Additional Recommended

BathroomOne Bedroom

BathroomTwo Bedroom

Kitchen (if applicable)

Alarm clock/clock radioAppropriate heating/cooling/ventilationTelephoneTelevision

(Minimum 2 of the following)Balcony, terrace, patio or lanaiCable TV/satelliteHi-speed internet accessIron/Ironing board availableOversized tub or showerStereoSweeper/vacuumVideo recorder/player or DVDWasher & dryer in the unit

If maximum occupancy is 4 people or less, the unit must include at least one full bathroom. If maximum occupancy is more than 4 people, the unit must include one full bathroom, and at least one additional bathroom of any size.

If maximum occupancy is 6 people or less, the unit must include one full bathroom, and at least one additional bathroom of any size. If maximum occupancy is more than 6 people, the unit must include one full bathroom, and at least one additional bathroom with a commode, sink and shower.

(Minimum 4 of the following)DishwasherFull-size refrigeratorMicrowaveMicrowave/convection oven comboOvenRoom serviceSinkStove top

10Resort Recognition Program

Resort Recognition ProgramWorking in association with resort affi liates, RCI is committed to strengthening the resort timeshare industry by ensuring that timeshare owners enjoy quality vacation experiences. Toward that end, we have sought to affi liate resorts that adhere to high standards of product quality and service delivery. To honor those resort affi liates who consistently exceed these high standards and who provide exceptional vacation experiences to both owners and exchange guests, RCI has created three distinguished awards.

A select number of RCI affi liated resorts are recognized as RCI Gold Crown Resort® properties. These resorts have attained excellence in resort accommodations, hospitality and member experience. Each resort receiving the RCI Gold Crown Resort award has met quality and service requirements based on both RCI Subscribing Member Comment Card ratings and an evaluation of resort facilities, amenities and services. Recipients of this award for superior quality and exceptional service have met standards in fi ve RCI Subscribing Member Comment Card categories and each resort facilities category in the evaluation. Performance in each of the Comment Card categories is compiled over a 12-month period. Resorts meeting these standards then undergo a facilities evaluation. RCI Gold Crown Resort facilities and Guest Services Criteria may differ from affi liation requirements. Affi liates should contact their RCI Account Executive to discuss specifi c details.

Resorts that provide outstanding vacation experiences for RCI exchange guests receive the RCI Silver Crown Resort® award. Each resort receiving this distinguished designation has met quality and service standards. Selection is based on ratings from RCI Subscribing Member Comment Cards submitted by members after their vacations. Resorts receiving the RCI Silver Crown Resort award have demonstrated a consistent, impressive record of satisfying RCI guests and have met the standards in each of the fi ve categories of evaluation. Comment Card data in each of these categories is compiled over a 12-month period for each affi liated resort to determine eligibility for this award.*

Resorts that deliver outstanding customer service and hospitality to exchange guests receive the RCI Hospitality award. Resorts achieving this designation have received high scores in the Check-in/Check-out and Hospitality categories. Resorts receiving the RCI Gold Crown Resort award or RCI Silver Crown Resort award are not eligible for this award. Performance data in the two categories are compiled over a 12-month period for each affi liated resort to determine eligibility for this award.*

RCI Subscribing Member Comment Card Criteria Check-in/Check-out Hospitality Resort Maintenance Unit Maintenance Unit Housekeeping

Resort Facilities Criteria Resort Amenities Guest Services Unit Amenities/Interiors Resort Maintenance

RCI Subscribing Member Comment Card Criteria Check-in/Check-out Hospitality Resort Maintenance Unit Maintenance Unit Housekeeping

RCI Subscribing Member Comment Card Criteria Check-in/Check-out Hospitality

* A minimum of 15 Comment Cards within the 12-month period is used for measurement. If less than 15 Comment Cards are received during the 12-month period, a measurement over 24 months will be taken.

Resort Name The legally registered name of your resort.

Address The complete physical address and shipping address of the resort, including city, state, zip code and country. We cannot ship UPS or overnight to a P.O. Box.

Telephone and Fax The resort’s telephone and fax numbers, including international code. Note: the address and telephone numbers given here will appear on the exchange confi rmation and resort information sheets.

E-mail Address The business e-mail address of the resort.

Resort Website Address The Website address of the resort site.

Corporate Entity Name The legally registered name of the corporate entity, if relevant.

Address The complete physical address and shipping address of the Corporate offi ce if different from the resort address, including city, state, zip code and country. We cannot ship UPS or overnight to a P.O. Box. This address will be used for legal notifi cations as appropriate.

Telephone and Fax The telephone and fax numbers, including international code.

Sales/Resale Entity Name The name of the sales/resales entity, if relevant.

Address The complete physical address and shipping address if different from the resort address, including city, state, zip code and country. We cannot ship UPS or overnight to a P.O. Box. This address will be used for legal notifi cations as appropriate.


Management Company Name The legally registered name of the management company if relevant.

Address The complete physical address and shipping address including city, state, zip code and country. We cannot ship UPS or overnight to a P.O. Box. This address will be used for legal notifi cations as appropriate.


Explanatory Notes on Application for Resort AffiliationSee page 2 of the Application

11

Explanatory Notes onApplication for Resort Affiliation

Contacts See page 3 of the Application

12


Developing Entity

Offi cer signing contract

Business title

E-mail address

Mailing address above

Owner Association

Offi cer signing contract

Mailing address and Shippingaddress

Management Company Contact

Business title

E-mail address


Resort Manager

Business title

E-mail address


Marketing Products Order(eStore) contact

Business title

E-mail address

Mailing address

The legally registered name of the entity that owns or has full control of the resort. Typically, the entity will be a corporate, limited partner-ship, or limited liability company.

The legal name of the authorized offi cer signing the contract.

The individual’s business title (e.g. offi cer of the corporation, limited partner, managing partner, etc.).

The business e-mail address of the offi cer signing the contract.

Indicate if same as the resort, corporate, sales/resale offi ce or management company. This address will be used for legal notifi cations as appropriate.

The legally registered name of the owner association for the resort. (This should be listed in the resort’s legal condominium documents.)

The name and title of the authorized person signing the contract (e.g. offi cer of the corporation, partner, managing partner, etc.)

Indicate if same as the resort, corporate, sales/resale offi ce or man-agement company.

The name of the individual responsible for the resort.

The individual’s business title.

The business e-mail address of the management company contact.

Indicate if same as the resort, corporate, sales/resale offi ce or management company.

The name of the resort manager.


The business e-mail address of the resort manager.


The contact person at the resort who will be ordering and receiving marketing products from RCI.


The business e-mail address of the eStore marketing products order contact. (required to use on line ordering system)


13


Sale/Resale Company Contact The name of the contact person at the sales/resale company.

Business Title The individual’s business title.

E-mail address The business e-mail address of the sales/resale company’s contact.

Mailing Address Indicate if same as the resort, corporate, sales/resale offi ce or management company.

Key Contact Name The key contact person at the resort who will provide all operational and set-up details about the resort to RCI.

Business Title The individual’s business title.

E-mail address The business e-mail address of the key contact.

Mailing Address Indicate if same as the resort, corporate, sales/resale offi ce or management company.

Project Information See page 4 of the Application

Complete this section using the terms that most closely describe your resort.

14


Timeshare

Whole Ownership

Club

Fractional Ownership

Odd/Even

Ownership Types

Other Resorts Affi liatedwith RCI

Other Exchange Company

ARDA American Resort DevelopmentAssociation:

The purchase of the exclusive use of the unit for a weekly interval.

The purchase of the exclusive use of the unit for the whole year.

Resorts operating on a club system.

The purchase of the exclusive use of the unit for specifi ed periods of the year.

The purchase of exclusive use of the unit for weekly intervals only for the odd or even years.

Indicate the type of ownership: Fixed Unit – Purchase of the same unit each year Fixed Week – Purchase of the same week each year Fixed Dates Floating Unit – Purchase of a unit type each year Floating Week – Purchase of a unit for a varying period of the year Points – Purchase of a package of points to exchange for

accommodations

Indicate if the resort is a new development or a conversion project: Number of weeks for sale Number of weeks sold to date and if any have already been sold Date resort is open for sales

Indicate Yes or No. If Yes, indicate the name(s) and locations of the resort.

Indicate Yes or No. If Yes, indicate the following: Name of exchange company Expiration date of contract Notice period you have given the exchange company

The American Resort Development Association (ARDA) is the Washington D.C.-based professional association representing the vacation ownership and resort development industries. Established in 1969, ARDA today has nearly 1,000 corporate members ranging from privately held fi rms to publicly traded companies and international corporations with expertise in shared ownership interests in leisure real estate. The membership also includes timeshare owner associations (HOAs), resort management companies, and owners through the ARDA Resort Owners Coalition (ARDA-ROC). Its mission is to foster and promote the growth of the industry and to serve its members through education, public relations and communications, legislative advocacy, membership development, and ethics enforcement.

Indicate Yes or No to membership.

Indicating Yes to receiving additional information about ARDA authorizes RCI to provide basic contact information for your affi liation to ARDA.

Recreational and Service Facilities See pages 5, 6 of the Application

Exchange Guest Check-In Options See page 7 of the Application

Guest Services See page 7 of the Application

Check-in Day The day or days of the week that Guests may arrive at your resort.

Check-in Time Indicate the time of day exchange Guests may check-in, using a 24-hour clock.

Location Indicate the location where the exchange Guests should check-in. Give specifi c instructions if the location is not on-site at the resort.

Late Check-in Instructions Give specifi c instructions, if applicable, for Guests arriving after check-in times.

Closed/Maintenance Weeks List the week(s) the resort is closed for maintenance or not available to exchange Guests.

Guest Services Check the box for Guest services available at the resort.

15


Facility Codes X = If facility is currently available on-site.

XE = If rental or resort equipment is currently available on-site.

NB = If facility is located within 1/2 mile.

M = If facility is located miles from the resort, indicated distance in number of miles, e.g., 8M.

Please note—all distances are measured from the resort’s check-in area. Do not state that a facility is on-site simply because a Guest can reserve it on-site. On-site refers to activities that are actually performed on-site.

Availability Provide code for each application facility, using either the Currently Available or Proposed for the Future column (Future Available Date must be provided).

Specifi c Details Some facilities require additional specifi c details. Please provide requested information in that column.

16


Detailed Unit Information See pages 8, 9 of the Application (attach additional sheets if needed)

Unit Information

Unit Amenities See page 10 of the Application

Unit Number The actual unit number. How you want RCI to identify each unit. A maximum number of eight characters are allowed.

Unit Type 2 BR, 1 BR, Studio, Hotel, etc. Use the codes listed at the top of the chart.

Max/Occupancy Maximum and private occupancy. (The proposed occupancy should be completed by you and subsequently approved by RCI.)

Square Footage Interior size of the unit in square feet.

Date Available Date unit will be available for occupancy.

Check-in Day The day(s) check-in is allowed for the specifi ed unit.

Kit/Kitchen: Type of kitchen in the unit. Use the codes listed at the top of the chart.

Bath: Type of bathroom(s) in the unit. Use the codes listed at the top of the chart.

Bed Structure: Type of bed(s) in the unit. Use the codes listed at the top of the chart.

Air Conditioning: Indicate “X” if Yes.

Carpet Indicate “X” if Yes. Specify if, at minimum, the living room and bedrooms are carpeted.

Garbage Disposal Indicate “X” if Yes. Specify if a garbage disposal is in the unit.

Fireplace Indicate “X” if Yes. Specify only if the fi replace is functional and NOT solely for decoration.

Washer/Dryer Indicate “X” if Yes. Specify if a washer/dryer is located in the unit.

Dishwasher Indicate “X” if Yes. Specify if a dishwashing machine is located in the unit.

Microwave Indicate “X” if Yes.

Handicapped Accessible Indicate “X” if Yes.

Unit Amenities Use the codes X = All Units, S = Some Units.

17Checklist of Affiliation Documents

Checklist of Affiliation DocumentsItems to be submitted for Affi liation:

Complete and signed Application for Resort Affi liation

Check payable to RCI for the affi liation fee

Multi-media representation of resort (see image and video submission guidelines)

RCI® recommends a minimum of 10 images. Where possible,these should be taken by a professional photographer.Submitted images should be of RCI affi liated phases and units. Ideally they should not include people, vehicles, power lines etc. Artist renderings or collages will only be used where a development is not yet complete.

Submission Process: Please submit images to your RCI Servicing Team

Exterior (2-3 images) These should be exterior pictures of the resort and should ideally show the building(s) where most guests check-in or would be staying.

Interior (3-4 images) Can include living room/dining room combo, kitchen, bedroom (1 image of each bedroom type is recommended), bathroom.

On-site Amenity (4-5 images) Can include pool (1 image of each pool property is recommended), exercise room, playground, tennis courts or any other resort-owned, on-site amenity.

Area Amenities/Attractions (1-2 images) Additional Images which refl ect the amenities/attractions available in the area. Be sure to label each image. Submission of these images is optional as they may not be utilized.

Note: the more images submitted the greater impact the property may have on potential customers

Preferred

Adjust your digital camera to the highest picture qualitysetting, which will achieve the highest resolution

Image type

Submission by

File Format

Proportion

Resolution/size

Digital

CD or DVD

RGB TIFF or RGB JPEG Format

Landscape format

300 dpi (dots per inch) at 6.75 x 9 in

Digital ONLY

Email

RGB TIFF or RGB JPEG Format ONLY

Landscape format ONLY

300 dpi (dots per inch) at 3.75 x 5 in

Acceptable

Please include your resort name, resort ID and contact information with the images.

18Image Submission Guidelines

Image Submission Guidelines

For additional information please contact your RCI Servicing Team


Below are a few guidelines and tips which will help you take and supply quality images for inclusion in any of our relevant marketing material with the aim of maximizing the visual impact your property will have on potential customers.

Help us to help you get the best for your development

CLUTTERED VIEW: CARS, LARGE WHITE BOX IN DRIVE WAY, TOWELS HANG OVER BALCONY RAILING, UNSWEPT DRIVEWAY, TREE OBSCURES BUILDING VIEW, OVERCAST

REMEDIES:

Remove cars. Be sure the area is clean and clear of anything that would clutter, distract from or obstruct the subject. Look in front of, to either side of and behind the subject if appropriate. Take a variation of shots at differing angles as this will provide us with maximum fl exibility to use images. Shoot on a sunny day.

PERSON IN VIEW, POOR LIGHTING, LAYOUT LACKS INTEREST, SHOT TOO TIGHT

REMEDIES:

No one in photo. Bring in additional lighting. Shoot multiple exposures. If “Auto” setting gives poor result, use “Manual” and shoot your best guess. Then shoot a few exposures above & below your best guess. Compare and send us the image with the best exposure. Take a variety of shots at differing angles. Step back for a wider view as this will provide us with maximum fl exibility to use images.

OBSTRUCTION: POLE DISRUPTS VIEW, POOR LIGHTING, SHOT TOO TIGHT

REMEDIES:

Take a variety of shots at differing angles. Step back for a wider view as this will provide us with maximum fl exibility to use images. Use sunlight to illuminate the subject. Be sure the area is clean and clear of anything that would clutter, distract from or obstruct the subject. Look in front of, to either side of, and behind the subject if appropriate.

The two landscape shots feature bright, clear skies, a generous but not too wide property view, and enough foreground details to convey the beauty of the property. The two interior photos portray the accommodations without over-emphasizing any one aspect, balancing available light with furnishings, décor, and even a glimpse of the room’s view. Balance is also an important feature at poolside, where sky, grounds, and the pool itself are showcased equally, blending together effortlessly to convey comfort and elegance.

Below are six examples of highly effective images.


Make the shot inviting by ensuring that the property is as presentable and attractive as possible. It is important to provide shots that clearly defi ne the property as a whole and not on individual items or features unless they are outstanding. Similarly with external features such as pools, an individual shot may be useful, but you may wish to highlight the proximity of the pool to the property. In this case a shot capturing both maybe more helpful. See below for examples of acceptable images.

Set the scene and tell the story:

E

E

E

I

I

I

O O

A A

E = ExteriorI = InteriorO = On-site AmenityA = Area Amenity/ Attractions

RCI recommends a minimum of 10 images,a greater number in all categories is preferred.


Keep in mind before you shoot:

EXTERNAL SHOTS:Take a variety of shots at differing angles and distances, which will provide us with maximum fl exibility when using the images.

Try to minimize the impact of scrubby foregrounds by taking shots from other angles, and try not to have too much foliage in the front of your image.

Allow plenty of “breathing space” around a shot (such as sky or landscape). We can always crop it out if required, but we can’t put back what has already been cropped out.

Try to photograph when the weather is good. A sunny day is best.

INTERNAL SHOTS: Try to take at least one representative image of each room type on the property.

Take a variety of shots at differing angles as this will provide us with maximum fl exibility to use images.

Be prepared to have additional lighting for poorly lit spaces.

When shooting in a poorly lit space, shoot multiple exposures. If “Auto” setting gives poor result, use “Manual” and shoot your best guess. Then shoot a few exposures above and below your best guess. Compare, then send us the image with the best exposure.

Watch out for refl ections on mirrors and windows, especially when using a fl ash.

Checklist:Does your photography meet these requirements?

TECHNICAL:

Digital image (not prints, slides or negatives) Be sure to label each image Provide images via CD or DVD (email acceptable) RGB TIFF or RGB JEPG format (not CMYK) 300 dots per inch (no smaller) No verticals, landscape only Dimensions 6.75” x 9” landscape or larger preferred

(3.75” x 5” acceptable, no smaller) Quantity provided: minimum of 10 images, a greater number in

all categories is preferred

AESTHETICS: (The quality of the image and its representation of the subject.)

Area is clean and free of clutter, debris or anything distracting from the image subject.

Images should not include people, vehicles, power lines etc. Provide a variety of shots of the subject from differing angles

and distances. The photos are well lit, not over exposed (too much light)

or under exposed (too little light). The exterior subject is shot on a sunny day. The interior shot is well lit.

No refl ections from glass or mirrors such as a camera fl ash or anything distracting from the image subject.

CONTENT:

Exterior Shots (minimum 2-3 images, more preferred): These should be exterior pictures of the resort and should

ideally show the building(s) where most guests check-in or would be staying.

Interior Shots (minimum 3-4 images, more preferred): Can include living room/dining room combo, kitchen, bedroom,

(1 image of each bedroom type is recommended), bathroom. On-site Amenity (minimum 4-5 images, more preferred):

Can include pool (1 image of each pool on property is recommended), exercise room, playground, tennis courts or any other resort-owned, on-site amenity.

Area Amenities/Attractions (minimum 1-2 images, more preferred): Additional images which refl ect the amenities/attractions available in the area.


The RCI Online Resort Directory RCI.com and other RCI Web channels also feature resort videos. Featured resorts must submit at least one video that is appropriate for Web distribution. All videos will be reviewed in accordance with the standards and guidelines outlined below.

All videos must display resorts in a concise and vivid manner, satisfying each of the following points:

Resort Exterior (min 10 sec; max 60 sec) —Edifi ce, street view and main grounds of the resort. This footage should show the building(s) where guests arrive and are welcomed by resort staff.

Resort Interior (min 5 sec; max 30) —Interior of the main entrance, foyer, reception desk and/or check-in area.

Unit Exterior (min 5 sec; max 30) —External façade or entrance for a typical RCI guest unit.

Unit Interior (min 20 sec; max 60 sec) —Bedrooms and living quarters of a typical RCI guest unit. This may include living room/dining room combo, kitchen, bedroom and bathroom. Room views should be featured, such as a balcony view of the ocean or pool.

Amenities and Activities (min 20 sec; max 60 sec) —The beach, pool, spa, BBQ area, exercise room, playground, tennis courts, restaurant/dining areas or any other resort-owned, on-site amenity.

Area Attractions (optional) —Amenities/attractions available in the immediate or surrounding area. Only include attractions that are on or near resort grounds and available to RCI members.

Please include your resort name, resort ID and contact information with the videos.

23Video Submission Guidelines

Video Submission Guidelines

Special Tips and Considerations

All videos should be good quality (“prosumer” or higher) and display steady camera footage (i.e., shot with a tripod). We strongly recommend using a high quality camera, good lighting and following professional production practices.

Videos should not include footage of people, vehicles or artist renderings of the resort. Avoid scenery suggesting poor weather, such as cloudy/windy skies, rough surf, or trees blowing in the wind.

Maintain static shots whenever possible; i.e., do not zoom in/ out the camera during shots. Use of cuts from different angles often produces better results than zooming/panning.

Due to the global audience of RCI, the use of audio voice-overs or narration is discouraged. When necessary, videos should contain either closed captions or a link to an external transcript. If a transcript is provided, the contact information for the transcript author/provider must be included with the video.

The video will be streamed to RCI members (aka “video on demand”) so that the content may be viewed almost in real-time. After the video is viewed, no copy or fi le of the video will remain on the viewer’s computer.

The media player skin design will be designed by RCI. The design will support multiple languages, but otherwise will not be user confi gurative.

Video footage must comply with all applicable state and federal laws for intellectual property rights, including copyright and trademarks.

NOTE: The information here does not apply to “Panoramic Tours” or “Virtual Tours”. These are specialized technologies and are not the subject of this document.

VIDEO ENCODING FORMAT• FLV (preferred)• VP6 • H.264• MPEG-4 ASP• Sorenson H.263

DELIVERY FORMAT• CD, DVD or URL

RESOLUTION AND SIZE: • Size: 360x240, 3:4, 16:9 • Data rate: 400• Frames: min. 10 fps• On2 VP6• Files must be under 5MB

Submission Process: Please submit images to your RCI Servicing Team.

Please include your resort name, resort ID and contact information with the videos.

24Video Submission Guidelines

For additional information please contact your RCI Servicing Team

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RCI Global Headquarters7 Sylvan Way

Parsippany, NJ 07054

973.753.6300