amadeus.com

Guide to

Log a Claim

SG ACO Claims

Last update: 26/Feb/2014

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Document control

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Company Amadeus GDS Singapore Pte Ltd

Department SG ACO Claims

Author Sandy Ang

Reviewed by Reviewer Name Date DD / MM / YYYY

Approved by Approver Name Date DD / MM / YYYY

Version Date Change Comment By

1 26Feb14 Sandy Ang

SG ACO Claims

Last update: 26/Feb/2014

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Guide to log claims in Amadeus e-Support Centre

Step 1: Please click on the e-Support Smart Tab from Amadeus Selling Platform

e-Support Icon for Selling Platform version 6.1P133

e-Support Icon for Selling Platform version 7.2P320

SG ACO Claims

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Alternatively, go to url : https://mye-supportcentre.amadeus.com to sign in as Travel

Agent with Agency’s Office ID and Agent Sign In (Sign in is the same using Amadeus

Selling Platform sign in)

Step 2: In the HOME page, choose “Support” tab.

SG ACO Claims

Last update: 26/Feb/2014

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Step 3: Select “Log a Claim”

Step 4: Click “Next” to proceed from the landing page.

SG ACO Claims

Last update: 26/Feb/2014

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Step 5: Indicate ADM in the title and providing the ADM number, then select the options

under the Area Concerned. Click Next to proceed.

Step 6: Fill in the mandatory boxes with a red asterisk (*). If submit more than one

document, please zip the file.

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Last update: 26/Feb/2014

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Step 7: Attached the Zip folder.

Step 8: Lastly, please ensure your email address and contact number is correct and click

Finish.