GUIDE DE MAINTENANCE - STCD...5 Brand of ACOEM HOW TO USE THIS DOCUMENT The purpose of this document is to help issue diagnosis and solve malfunctions for the OneProd System product

NEST ANALYST Maintenance Guide


www.oneprod.com [email protected]

Copyright © ACOEM

This document is the property of ACOEM. No part of this publication may be duplicated, reprinted or

transmitted by electronic, mechanical, photographic or other means, or recorded, translated, edited, abridged or expanded without the prior written consent of the owner

Document Reference : DOC3101 November 2016 C Name : Maintenance and Troubleshooting Guide


HOW TO USE THIS DOCUMENT ................................................................................................................................ 5

ERROR INDEX ................................................................................................................................................................ 6

NEST ANALYST ............................................................................................................................................................ 11

FIREWALL – RIGHTS AND SECURITY .............................................................................................................................. 11 1.1.1. Internet Explorer settings .......................................................................................................................... 11 1.1.2. Deactivate the Firewall / Antivirus program ............................................................................................ 12 1.1.3. Check the Rights / Users groups ............................................................................................................... 13

NAME OF LOCAL MACHINE / DOMAIN NAME .................................................................................................................. 19 1.1.4. Context ...................................................................................................................................................... 19 1.1.5. Verification of the local machine name / domain name ............................................................................ 19 1.1.6. Reconfiguration further to a modification of the local machine name ..................................................... 19 1.1.7. Consequences of a domain name change.................................................................................................. 20

PATH: PROBLEMS RELATED TO THE USE OF ENVIRONMENT VARIABLES ......................................................................... 21 1.1.8. Verification / correction of the environment variable ............................................................................... 22

SIMPLE FILE SHARING .................................................................................................................................................... 24 1.1.9. Deactivation of simple file sharing ........................................................................................................... 24

LOOPBACK ADAPTER: INSTALLATION AND PROBLEMS RELATED TO THE PERIPHERAL DEVICE ........................................ 25 1.1.10. Verification / Reinstallation of the loopback adapter ................................................................................ 25

ORACLE SERVICES ......................................................................................................................................................... 27 1.1.11. Verification of NEST ANALYST DESKTOP .............................................................................................. 27 1.1.12. Verification of NEST ANALYST WEB ....................................................................................................... 28 1.1.13. Rights and services ................................................................................................................................... 29

IIS (INTERNET INFORMATION SERVICE) ......................................................................................................................... 31 1.1.14. Context ...................................................................................................................................................... 31 1.1.15. Verification of the installation of the IIS service ....................................................................................... 32 1.1.16. Reboot of the IIS service ........................................................................................................................... 33 1.1.17. Verification / authorisation of ASP.NET extensions .................................................................................. 34 1.1.18. Renew the SSL certificate .......................................................................................................................... 36

STARTING NEST ANALYST ......................................................................................................................................... 41 EDITING REPORTS AND PROBLEMS RELATIVE TO THE USE OF SOFTWARE PDF995 .......................................................... 41

1.1.19. Manual reinstallation of PDF995 ............................................................................................................. 42 1.1.20. Reinstalling Acrobat Reader ..................................................................................................................... 43 1.1.21. Activate Debug mode ................................................................................................................................ 43 1.1.22. Enable / Disable the use of the pdf995 driver ........................................................................................... 44 1.1.23. Change / Check the default printer / problem encountered with HP equipment ....................................... 45

APPLICATION SERVER .................................................................................................................................................... 45 1.1.24. Context ...................................................................................................................................................... 45 1.1.25. Restart the application server ................................................................................................................... 45

XCOMDRIVER AND WEB SERVICES .............................................................................................................................. 47 1.1.26. Check that XCOM Service is started ......................................................................................................... 47 1.1.27. Test XCOMDriver installation .................................................................................................................. 48 1.1.28. Test the Webservices interface ................................................................................................................... 49 1.1.29. Test of the FTP interface of XCOMDriver ................................................................................................ 51 1.1.30. Purge XCOMdriver configuration files ..................................................................................................... 52

MANUAL UNINSTALLATION OF NEST ANALYST ......................................................................................................... 52

ORACLE ......................................................................................................................................................................... 58

CONTEXT ....................................................................................................................................................................... 58 CLEANING OF THE DATABASE AND GHOST SELECTIONS: ................................................................................................. 58 MAINTENANCE OF THE ORACLE DATABASE ................................................................................................................. 59

1.1.31. Archiving and possible removal of obsolete measurements ...................................................................... 60 1.1.32. Do a backup of useful databases ............................................................................................................... 62 1.1.33. Reinstall a blank ORACLE database ........................................................................................................ 62 1.1.34. Purge unused files ..................................................................................................................................... 65 1.1.35. Reload a backed up database.................................................................................................................... 67 1.1.36. Check the backup status ............................................................................................................................ 68 1.1.37. Extend the size of the Oracle database ..................................................................................................... 68

OPTIMISE PREDICTIVE MAINTENANCE STRATEGY AND GENERATED VOLUME OF DATA ................................................... 72 FIND A DATABASE ALIAS ................................................................................................................................................ 73

EXPORT / IMPORT THE CONTENT OF AN ORACLE DATABASE......................................................................................... 74

ENVIRONMENT ........................................................................................................................................................... 76

RENEWAL OF INSTALLSHIELD ................................................................................................................................... 76

MVP ................................................................................................................................................................................. 77

FORMAT A MVP MEMORY .............................................................................................................................................. 77 RECREATE THE USER ASSOCIATED WITH THE ROUTE ...................................................................................................... 78 ANALYSE A ROUTE WITH TESTITIN ................................................................................................................................ 79 RECONFIGURE THE PYROMETER PARAMETERS ............................................................................................................... 80

MVX ................................................................................................................................................................................. 81

ABOUT MVX ................................................................................................................................................................. 81 HARD RESET OF MVX ................................................................................................................................................... 81 MVX CONFIGURATION FILES ......................................................................................................................................... 82

1.1.38. Management of configuration files by CAST ............................................................................................ 82 1.1.39. Manual purge of configuration files.......................................................................................................... 83

TEST THE PORTS USED BY MVX .................................................................................................................................... 85 1.1.40. Test the HTTP interface of MVX ............................................................................................................... 85 1.1.41. Test the FTP interface of MVX .................................................................................................................. 85 1.1.42. Test the VNC interface of MVX ................................................................................................................. 86

FIRMWARE UPGRADE ..................................................................................................................................................... 87 1.1.43. Regular upgrade ....................................................................................................................................... 87 1.1.44. Upgrade without CAST ............................................................................................................................. 90 1.1.45. Restoration of the Compact Flash memory ............................................................................................... 92

SIMULATION OF A MVX STOP ........................................................................................................................................ 93 COMPACT FLASH MEMORY ............................................................................................................................................. 94

1.1.46. Restore the Firmware with CAST .............................................................................................................. 95 1.1.47. Test the original configuration .................................................................................................................. 95

.LOG MAPPING ............................................................................................................................................................ 96

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HOW TO USE THIS DOCUMENT

The purpose of this document is to help issue diagnosis and solve malfunctions for the OneProd System product range. It aims at assisting the user by providing most commonly used procedures and referencing frequent situations. This document shall allow solving problems occurring in simple situations. This guide is based on the standard used on its release date:

- Windows XP or Server 2003 environments - NEST ANALYST Desktop/WEB version 4.1.1a, - MVX - MVP

How to use this guide:

You know which method to use: Use the Table of Contents to find the procedure details. Use [Ctrl + left click] to go directly to the corresponding section of the document.

You have encountered an error message of a context-related problem: Use the Error index to find the message. All sections where this message is referenced are listed on the right. Use [Ctrl + left click] on the page number to go directly to the corresponding section of the document.

You have very little information on the encountered situation: Use the search function in this document. Use [CTRL+F]

Enter a key word to search it throughout the document and find the error case of the corresponding method.

The “.log mapping” section at the end of this document will help you find all files mentioned on your machine.

Any path of address used in this guide is based on an installation in the default folders.

Typographic conventions:

The code sections presented in this document may need to be adapted by the user. Parts to be replaced based on your installation are represented as follows :

[Section to replace]

Example:

n := ediag.packevent.CreateEvent('2000;[IndexMVX];28/11/2005 15 :35 :00');

In the above script, [IndexMVX] must be replaced with the MVX index (5 here). The command then becomes: n := ediag.packevent.CreateEvent('2000;5;28/11/2005 15 :35 :00');

All Windows or NEST ANALYST menus indicated in this document are written in italics. Example: Right click on “My Computer” / “Properties”

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ERROR INDEX

Installing NEST ANALYST Désinstallation manuelle d’Oracle .................................................................................................................. 22 Désinstallation manuelle de NEST ANALYST ................................................................................................. 22 Erreur -5009 lors du lancement du setup ........................................................................................................ 25 Erreur à l’installation de NEST ANALYST ........................................................................................... 13, 32, 52 Erreur à l’installation de VibGraph ................................................................................................................... 13 Erreur à la réinstallation de NEST ANALYST .................................................................................................. 13 Erreur CSScan\

TNS-03505\ Echec de la résolution du nom ................................................................................................................. 22

Erreur TNS au login ......................................................................................................................................... 13 Erreur-5009 0x8002802b Désinstallation impossible depuis le DVD .............................................................. 76 Erreur-5009 lors du lancement du setup ......................................................................................................... 76 Failed to open service [OracleeDiago8iseTNSListener], error 1060 ......................................................... 27, 29 IIS FTP Component must be installed before continuing the installation ........................................................ 32 Impossible d’installer VibGraph ....................................................................................................................... 14 Installation de pdf995 ...................................................................................................................................... 22 L’installation NEST ANALYST ne se finalise pas et plante .............................................................................. 76 Le chemin suivant n'a pas été trouvé dans la variable PATH ......................................................................... 22 Pdf995 ne s’est pas bien réinstallé ................................................................................................................. 42 Port 1521 bloqué lors de l'installation d'Oracle................................................................................................ 13 Problèmes d’installation d’XCOMDriver .......................................................................................................... 32 Réinstallation de NEST ANALYST dans un nouvel emplacement .................................................................. 22 Variable PATH Introuvable ............................................................................................................................... 22 XComDriver ne redémarre pas après relance du Serveur ............................................................................. 13

Starting NEST ANALYST 0-Error in Login.fmb-->TEST_REPERTOIRE_APP ........................................................................................ 22 209-Vous n'avez pas les droits (Read+Write+Modify) sur le répertoire C\

\OneProd\XPR\ediagcli\cache ..................................................................................................................... 14 Apparition d’une fenêtre d’ouverture de session ............................................................................................. 22 Clé Sentinel non reconnue ........................................................................................................................... 12 Err 01909 - Path not found or name exceed maximum range ........................................................................ 22 Erreur au démarrage de NEST ANALYST ..................................................................................... 12, 13, 21, 25 Erreur au démarrage de NEST ANALYST fichier non trouvé .......................................................................... 22 Erreur au lancement de NEST ANALYST Web\

pas de réponse du serveur d’application ..................................................................................................... 45 Erreur au Login NEST ANALYST .................................................................................................................... 12 Erreur CSScan\

TNS-03505\ Echec de la résolution du nom ................................................................................................................. 22

Erreur de connexion à la base ......................................................................................................................... 25 Erreur login.fmb ............................................................................................................................................... 13 Erreur Oracle LISTENER ne démarre pas ...................................................................................................... 29 ORA-12514 Message 12514 not found; product=RDBMS80 ................................................................... 27, 29 ORA-12516 Message 12516 not found; product=RDBMS80 ......................................................................... 27 ORA-12516 Message 12516 not found; product=RDBMS80 ......................................................................... 29 ORA-12516 Message 12516 not found; product=RDBMS80 ......................................................................... 41 FRM-40039 Cannot attach library usrmngr while opening form LOGIN ......................................................... 22 FRM-40815 Variable GLOBAL REP_CLI_INI inexistante ................................................................................ 11 FRM-40815 Variable GLOBAL REP_EDIAG_CACHE Inexistante.................................................................. 21 FRM-40815 Variable GLOBAL.NLS_LANG_LOGIN does not exist ................................................................ 19 Impossible d’accéder à l’url NEST ANALYST WEB.......................................................................................... 11 Impossible de démarrer NEST ANALYST ....................................................................................................... 74 Le moteur Oracle ne démarre pas ................................................................................................................... 29

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Le service oracleDBconsoleediag ne peut pas démarrer ............................................................................. 21 Le service oracleo10gASASControl ne peut pas démarrer .......................................................................... 21 Lenteur de l’application ................................................................................................................................ 12 Les services Oracle ne démarrent pas ............................................................................................................ 29 LMMT.dll .......................................................................................................................................................... 22 Messages d’erreur \

« Fichier.tmp » .............................................................................................................................................. 14 NEST ANALYST ne démarre pas ....................................................................................................... 27, 29, 69 ORA-01033 Oracle initialization or shutdown in progress ................................................................... 27, 29, 41 ORA-03113 ...................................................................................................................................................... 14 ORA-06520 ...................................................................................................................................................... 22 ORA-12154 TNS could not resolve service name............................................................................... 22, 27, 29 ORA-12154 TNS l'adresse symbolique n'a pas été résolue ........................................................................... 22 ORA-12203 TNS\

unable to connect to destination ...................................................................................................... 21, 27, 29 ORA-12500 TNS listener failed to start a dedicated server process .............................................................. 19 ORA-12514 Message 12514 not found product=RDBMS80 facility=ORA ............................................... 25, 41 ORA-12514 TNS\

Le processus d'écoute ne connait pas actuellement le service demandé dans le descripteur de connexion ............................................................................................................................................................ 27, 29

ORA-12528 ...................................................................................................................................................... 14 ORA-12528 TNS Listerner all instances occuped, blocking new connections ......................................... 27, 29 ORA-12541 TNS\

no listener ............................................................................................................................................... 27, 29 ORA-12545 ................................................................................................................................................ 27, 29 ORA-12545 connexion impossible car l'hôte ou l'objet n'existe pas ............................................................... 21 ORA-12637 ...................................................................................................................................................... 25 ORA73.DLL fichier non trouvé ........................................................................................................................ 22

Using NEST ANALYST 0-error in collect.fmb ........................................................................................................................................ 14 0-Error in login.fmb-->PROC_LOGON-->manage_user_ediag.drop_synonym (base locale) ORA-01434

le synonym privé à supprimer n'existe pas ...................................................................................... 32, 34, 36 0-error in reporting - ORA-22288 ..................................................................................................................... 42 0-error in selection.pll-->nouveausansediter ................................................................................................... 58 0-RET_ERR_OCILOBWRITE.......................................................................................................................... 69 1886-Instrument is not started ......................................................................................................................... 34 Absence de l’onglet « sécurité » dans les propriétés d’un répertoire .............................................................. 24 Affichage bloquant de « Modification en cours »’ ............................................................................................ 13 Apparition d’une fenêtre d’ouverture de session ............................................................................................. 22 Connection popup at rerport generation .......................................................................................................... 22 Declencheur WHEN_CLICK au login .............................................................................................................. 22 Dynazip/unzip error creating output file ........................................................................................................... 14 Echec du raccourci\

Impossible d'ouvrir C\ \OneproD\XPR\ediagcli\cache\r_allreports.pdf .................................................................................. 43, 44

Edition de rapports impossible ........................................................................................................................ 69 Err 703 nom de code déjà utilisé ..................................................................................................................... 58 Erreur 85-Problem of refresh of the tree. Reactualize the tree ................................................................. 25, 58 Erreur 85-Problème de rafraichissement de l’arbre ........................................................................................ 58 Erreur à la copie d'un point de mesure ............................................................................................................ 58 Erreur à la création d'une sélection ................................................................................................................. 58 Erreur au lancement d'un post traitement ....................................................................................................... 58 Erreur interne ("Mot de passe invalide pour le WebService sortant") ............................................................. 47 Erreur pendant la création du fichier ZIP de sauvegarde ................................................................................ 14 Erreur REP-0110\

Impossible d'ouvrir le fichier 'C\ \Oneprod\XPR\cli\reports\R_ALLREPORTS' ........................................................................................... 58

Erreur RWRBE60 lors de l'impression ............................................................................................................. 45

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Erreur Web Service Sortant ........................................................................................................... 33, 34, 36, 47 Erreur Windows \

Composant ODBC introuvable ..................................................................................................................... 74 Exceptions JAVA............................................................................................................................................ 13 FRM-40735 WHEN-TREE-NODE-SELECTED trigger raised unhandled exception ORA-01115 ................... 14 FRM-40815, FRM-92101 lors de la demande d'affichage des rapports ......................................................... 14 FRM-41211\

erreur d'intégration, échec SSL.................................................................................................................... 43 Génération de milliers d'alarmes ..................................................................................................................... 69 Import impossible ............................................................................................................................................. 69 Impossible d'ouvrir une deuxième courbe avec Vibgraph ............................................................................... 14 L’édition de rapport ne fonctionne plus après une mise à jour ........................................................................ 42 L’édition de rapports fonctionne au format PDF, mais pas en RTF ou HTML ................................................. 45 L’édition de rapports n’affiche rien et semble pourtant créer le fichier ............................................................ 45 La taille des rapports augmente brutalement .................................................................................................. 44 Le moteur de rapport se lance et disparait sans afficher de rapport ......................................................... 44, 45 Les mesures du MVX ne remontent pas ............................................................................................. 32, 34, 36 Les rapports ne s’affichent pas (format PDF) .................................................................................................. 22 Les rapports ne s’affichent pas mais sont présents dans la file d’attente de l’imprimante ............................. 43 Les rapports PDF ne s’affichent pas ............................................................................................. 26, 42, 43, 44 Les rapports PDF ne sont pas générés ........................................................................................................... 42 Les Spectres ne s’affichent pas dans VibGraph \

No Measurement to display ......................................................................................................................... 69 Not enough permissions to modify the registry ............................................................................................... 13 ORA-01438 Valeur incohérente avec la précision... ....................................................................................... 58 ORA-01438 Value larger than specified precision allows for this column... .................................................... 58 ORA-01631 \

max # extents 4096 reached in table HT_SIGNAL_BLOB .......................................................................... 69 ORA-01631 lors du chargement d'une ronde .................................................................................................. 69 ORA-01632\

max # extents 121 reached in index ............................................................................................................ 69 ORA-01654 \

unable to extend index ................................................................................................................................. 69 ORA-01693\

max # extents NNNN reached in lobsegment .............................................................................................. 69 ORA-01693 \

Nombre maximal d’extend atteint dans le Lobsegment ............................................................................... 69 ORA-06522 au tracé d'un spectre ................................................................................................................... 22 ORA-12154 ...................................................................................................................................................... 13 ORA-12203 ...................................................................................................................................................... 19 ORA-12203 TNS Connexion à la destination impossible .......................................................................... 13, 22 ORA-12545 Connect failed because target host or object does not exist ...................................................... 19 ORA-12545 connexion impossible car l'hôte ou l'objet n'existe pas ............................................................... 19 ORA-12547 ...................................................................................................................................................... 13 ORA-28579 ...................................................................................................................................................... 13 ORA-29532 appel Java arrêté par une exception Java non interceptée ........................................................ 34 Ouverture d’une fenêtre de connexion à l’édition d’un rapport.................................................................. 12, 25 Path can not be modified because up to 1024 characters .............................................................................. 22 Problèmes d’affichage de spectres dans Vibgraph ......................................................................................... 14 Problèmes d’édition des rapports .................................................................................................. 13, 14, 24, 58 REP-0110\

impossible d'ouvrir le fichier C\ \OneProd\XPR\cli\reports\R_ALLREPORTS............................................................................................ 43

REP-0501\ Unable to connect to the specified database ORA-12637\

Packet receive failed .......................................................................................................................... 42, 43 REP-0501 connexion à la base impossible ORA-12637 réception de paquet impossible ....................... 42, 43 Timeout for webservice output ......................................................................................................................... 47 Une erreur Windows signale que l'impression sur pdf995 n'a pas pu se faire ................................................ 44 WebService "Configuration incorrect".............................................................................................................. 47 WUT-118 APPLICATION SERVER FILE DOES NOT EXIST OR IS OF ZERO LENGTH .............................. 13

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XCOMdriver en noir dans NEST ANALYST-300 ........................................................... 29, 32, 33, 34, 36, 47, 85 You do not have sufficient access to the pdf9955 folder. Users require write access to the \res folder.......... 42

Maintenance of NEST ANALYST 0-Error in LOGIN.FMB-->PROC_LOGON--> Create_user \

ORA-02225 .................................................................................................................................................. 14 Désinstallation impossible de NEST ANALYST-300 depuis le DVD .................................................................. 76 Err 3729 - Lors de la sauvegarde des bases................................................................................................... 14 Erreur à la désinstallation de NEST ANALYST-300 ........................................................................................... 52 Erreur au démarrage suite à une sauvegarde manquée ................................................................................. 52 Erreur bloquante pendant la mise à jour de NEST ANALYST-300300 ................................................................ 52 IMP-00058\

ORACLE error 1691 encountered ................................................................................................................ 69 Impossible d’accéder à la console de contrôle Oracle (Enterprise manager) ................................................. 11 Impossible d’effectuer un Backup de la base .................................................................................................. 74 Impossible d’ouvrir NEST ANALYST-300 ADMINISTRATION ........................................................................... 74 ORA-01652 à la restauration de base ............................................................................................................. 69 Problèmes de réinstallation du moteur Oracle ................................................................................................ 14 Problèmes de restauration des bases ............................................................................................................. 14

MVP 0-erreur sur fopen fichier lors du déchargement MVP .................................................................................... 78 0-error in fopen ................................................................................................................................................ 14 Au déchargement du MVP, les logs TRAITER et DECHARGER ne sont pas créés ...................................... 79 Des champs sont grisés dans les propriétés d’un équipement ou d’un paramètre......................................... 78 Erreur 1209-Selected file ZPD is not correct ................................................................................................... 79 Erreur 1320 pendant la communication avec le MVP ..................................................................................... 77 Erreur à la ligne 9 du traitement Procédure globale EcritFichierErreurs. ........................................................ 14 Erreur au déchargement du MVP .................................................................................................................... 79 Erreur sur extproc.exe au déchargement du MOVIPACK ............................................................................... 79 Erreur transmission-4 ...................................................................................................................................... 77 Erreurs au déchargement du MVP .................................................................................................................. 77 FRM-40735 lors d'un déchargement de MVP ................................................................................................. 68 Impossibilité de transfert de mesures offline ................................................................................................... 24 Les mesures n’apparaissent pas après déchargement d’un MVP .................................................................. 69 Mesure mode pyromètre fausse ...................................................................................................................... 80 ORA-06502 lors d'un déchargement de MVP ................................................................................................. 69 Perte des coefficients K1 K2 CT ...................................................................................................................... 80 Plantage de NEST ANALYST-300 au déchargement du MVP .......................................................................... 79 Problème lors du déchargement du collecteur ................................................................................................ 79 Rondes inexploitables ...................................................................................................................................... 77 Valeurs fantaisistes à la mesure de température ............................................................................................ 80

MVX Absence de remontées de mesures avec MVX (et état MVX rouge dans NEST ANALYST-300 ) .......... 24 Carte Ethernet du MVX inactive ...................................................................................................................... 95 Certaines mesures extravagantes apparaissent de manière aléatoire ..................................................... 52, 82 Certaines mesures sont en default (???) ............................................................................................ 52, 82, 83 Erreur concernant les Webservices ................................................................................................... 13, 32, 34 Erreur MVX \

erreur de mots de passe dans son log WS sortant (erreur compte accès (mot de passe)) ........................ 24 Erreur pour utiliser une connexion FTP ........................................................................................................... 13 Error 6 WS out Timeout ................................................................................................................................... 85 Etat instable d’un MVX .................................................................................................................................... 13 Impossible de réinitialiser le MVX par CAST ................................................................................................... 83 La mise à jour par CAST ne fonctionne pas .................................................................................................... 90

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Lors d'un arrêt d’un MVX l'icône reste jaune avec le sablier ........................................................................... 13 Mise à jour du MVX nécessaire .................................................................................................................... 95 MVX actif par Ping mais pas joignable par CAST ......................................................................... 13, 81, 85, 95 MVX contient des fichiers de configuration obsolètes ......................................................................... 52, 82, 83 MVX en jaune dans l’explorateur d’équipements .................................................................... 52, 82, 83, 85, 94 MVX est rouge barré dans NEST ANALYST-300 .............................................................................................. 95 MVX icône en jaune suite à une panne électrique .......................................................................................... 94 MVX icône en jaune, pas de mesures remontées ........................................................................................... 94 MVX injoignable, ne répond pas au Ping ........................................................................................................ 95 MVX ne démarre pas correctement ..................................................................................................... 52, 82, 83 MVX ne démarre pas mais répond au Ping..................................................................................................... 94 MVX ne remonte aucune mesure .................................................................................................. 69, 81, 85, 95 MVX passe au jaune et revient au blanc après quelques secondes ............................................................... 94 Name of equipment not managed by the driver .............................................................................................. 12 Perte totale de contrôle sur MVX ..................................................................................................................... 81 Perte totale de contrôle sur MVX suite à une modification de configuration ................................................... 81 Problèmes d’acquisition avec MVX ................................................................................................................. 33 Recherche de connexion avec MVX ............................................................................................................... 25 Reset MVX dans NEST ANALYST n’a aucun effet ......................................................................................... 94 Timeout for webservice output ......................................................................................................................... 85 WebService................................................................................................................................................ 81, 85

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NEST ANALYST

Firewall – Rights and Security

BACKGROUND

The Firewall is part of the security strategy (Windows firewall at the minimum). Its main role is to control the incoming and outgoing network traffic to/from the PC, by filtering the data flow according to “confidence zones”. Confidence zones usually include the Internet (a zone with zero confidence) and at least one internal network (a zone with higher confidence). The aim is to provide driven and controlled connectivity based on the application of the security policy and of a connection model based on the lesser privilege principle (the more restricted the privileges, the better the security). While the purpose of the firewall is to prevent any unwanted traffic, it can sometimes induce operating problems, in particular for software operating with a network layer. Many firewalls are delivered as a complement to an anti-virus program. All problems described can then be generalised for all firewalls and anti-virus programs. NEST ANALYST is particularly sensitive to any change to the security context, and can thus become unstable. Furthermore, the local system obeys many security rules: users’ rights. The system administrator, or domain administrator, can grant or deny reading, writing or modification rights to all or part of the system for the en user. NEST ANALYST can also be affected by any change to or bad set-up of these rights.

PRE-REQUISITES

As mentioned in the installation manual, we recommend installing NEST ANALYST only in an account with administrator rights on the target and deactivating the firewall. Otherwise, there is a risk of unpredictable dysfunctions. The firewall and rights management are dealt during the following operations:

Installation of NEST ANALYST

Use of NEST ANALYST

OPC configuration List of applications and ports to be granted authorisations as part of the security strategy:

Applications to be granted authorisation: Ports to be granted authorisation in TCP and UDP:

\OneProd\XPR\o8ipe\bin\oracle.exe

\OneProd\XPR\XComDriver\Xcom.exe

Port 1521

Port 9100

Port 13000

Online seulement :

Port 80 -> Web également

Port 21

Port 443

1.1.1. Internet Explorer settings

CONTEXT:

Impossible to access the NEST ANALYST WEB url

Impossible to access the Oracle (Enterprise manager) control console

FRM-40815 Variable GLOBAL REP_CLI_INI does not exist

RECOMMENDED METHOD:

1. Open Internet properties (right click on Internet Explorer Properties) 2. Click on Sites in the Security tab

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3. Click on Advanced in the next menu 4. Add the required URLs to the list

1.1.2. Deactivate the Firewall / Antivirus program

CONTEXT:

Deactivating the firewall / antivirus program allows Oracle to work better on its files. A more advanced secured configuration can be used by an expert user. In particular, the real-time analysis by the antivirus program is a task that needs to be configured to use OneProdNEST ANALYST in good conditions. For a standard user, stopping the antivirus program will be faster and simpler.

Error while starting NEST ANALYST

'Name of equipment' not managed by the driver

Application is slow

Sentinel key is not recognised

A login windows opens up when editing a report

Error when logging in to NEST ANALYST

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MVX active by Ping but cannot be reached by CAST

Unstable state for a MVX unit

When a MVX is stopped, the icon stays yellow and the hourglass is displayed

Error while trying to use a FTP connection

Oracle error of type ORA-XXXXX (ORA-28579, ORA-12547, ORA-12154)

ORA-12203 TNS Connection to destination is not possible

Error related to Webservices

Error while installing NEST ANALYST

Error while installing VibGraph

Error while reinstalling NEST ANALYST

JAVA exceptions

Problems while editing reports

Blocking display: “Modification in progress”

WUT-118 APPLICATION SERVER FILE DOES NOT EXIST OR IS OF ZERO LENGTH

Port 1521 blocked while installing Oracle

XComDriver does not restart after server is restarted

TNS error upon login Note that in the case of a NEST ANALYST installation, the firewall and the anti-virus program must be deactivated. Having them active during the installation will inevitably lead to the failure of the installation.

RECOMMENDED METHOD:

Only the Windows firewall case will be addressed in this paragraph. Since other firewalls are solutions released by private corporations, please refer to the document provided by the publisher. In case of the Windows firewall:

1. Open the Control Panel, 2. Open Windows Firewall, 3. Click on Off.

This modification may not be possible depending on the user’s rights. Contact your network administrator or your computer department to be granted the required rights or have them do this operation.

1.1.3. Check the Rights / Users groups

CONTEXT:

Error when installing NEST ANALYST

Error when starting NEST ANALYST

login.fmb error

Not enough permissions to modify the registry

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0-error in collect.fmb

Dynazip/unzip error creating output file

Error while creating the backup ZIP file

Err 3729 when backing up databases

FRM-40735 WHEN-TREE-NODE-SELECTED trigger raised unhandled exception ORA-01115

FRM-40815, FRM-92101 when requesting display of reports

Problems editing reports

Problems reinstalling Oracle engine

Error downloading a MVP

Impossible to open second curve with VibGraph

Impossible to install VibGraph

0-error in fopen

0-Error in LOGIN.FMB-->PROC_LOGON--> Create user: ORA-02225

209-Yo don’t have rights (Read+Write+Modify) for folder “C:\OneProd\XPR\ediagcli\cache”

Problems displaying spectra in VibGraph

Oracle error of type ORA-XXXXX (ORA-12528, ORA-03113)

Problems restoring databases

Error in line 9 of processing Global procedure EcritFichierErreurs.

Error messages: “File.tmp”

Installation of NEST ANALYST cannot be successful if the user is not the administrator of the machine. One must then make sure of it prior to any attempt. REMINDER!!! The user must belong to the ADMINISTRATOR and ORA-DBA groups for a normal installation of NEST ANALYST as specified in the NEST ANALYST installation guide. A user with insufficient rights on the NEST ANALYST installation folder will encounter problems using the program.

RECOMMENDED METHOD:

To identify the user of the current session precisely: 1. Open menu Start/Run 2. Type: CMD and validate 3. In the DOS window, type: set username and press the Enter key

In the above example, the username is “Administrateur”.

To check the user’s rights:

4. Open menu Start / Parameters / Control Panel 5. Administrative Tools 6. Computer Management

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7. In the left menu, open System Tools, then Local Users and Groups

8. Then, in the right menu, open Groups and finally Administrators

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9. Check that the user under consideration (the one that opened the session) belongs to the list

10. In the right menu, open the ora_dba group

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11. Check that the user under consideration (the one that opened the session) belongs to the list If the target user does not belong to one of the groups, he/she must be added manually. To do so, go to the group properties, click on Add and then search for the user (in the “Enter the object names to select” field and click on OK.

This operation may require the presence of the system administrator.

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To check the writing/modification rights:

The user must be granted writing and modification rights for the following folders for a correct operating of all NEST ANALYST functions:

C:\OneProd\XPR

C:\Inetpub\wwwroot\WScoupleur

C:\Program Files\pdf995 To check the rights on these files, check the following for each file:

1. Right click on the folder Properties 2. Open the Security tab 3. Check that the Write and Modify boxes are checked.

Access to these options may be forbidden by our network administrator (disabled boxes). It son contact your computer department to do the required modification on your system. Some security options also depend on simple file sharing. One must then check that it is deactivated.

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Name of local machine / Domain name

1.1.4. Context

Rule:

The machine name (or “hostname”) is the unique alias through which a peripheral device on the network (here a local station, but it is also true for a file server, a network storage peripheral device, a fax machine, etc.) is recognised on the network. This name is used to identify a target network peripheral device.

1.1.5. Verification of the local machine name / domain name

CONTEXT:

ORA-12203

ORA-12500 TNS listener failed to start a dedicated server process

ORA-12545 connection failed because host or object does not exist

FRM-40815 Variable GLOBAL.NLS_LANG_LOGIN does not exist

Recommended method:

1. Using the right button, click on My computer and then on Properties. 2. Select the Computer Name tab. 3. The Computer Name, as well as the domain name, are written in full here.

1.1.6. Reconfiguration further to a modification of the local machine name

CONTEXT:

After the modification of the name of a local machine, a series of errors occurs. The reason for this is the incoherence between the configuration files of the Oracle database, which contain the former aliases, and the current name of the machine.

ORA-12203

ORA-12500 TNS listener failed to start a dedicated server process

ORA-12545 Connection failed because target host or object does not exist

FRM-40815 Variable GLOBAL.NLS_LANG_LOGIN does not exist

Recommended method:

In order to have the Oracle configuration correspond with the new name assigned to the machine, some files must be checked / modified. This method must be implemented in the same user session as that used for the installation of NEST ANALYST. Paths indicated in this method are default paths. For a customised installation, they may be different.

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1. Open the following folder:

C:\OneProd\XPR\o10gpe\NETWORK\ADMIN

C:\OneProd\XPR\o10gse\NETWORK\ADMIN (dans le cas d’une version web)

Files LISTENER.ORA and TNSNAMES.ORA are located in this folder. Each file contains a “host” variable. One must check that its value corresponds to the new machine name. If required, change it.

2. Save this new name as the client name in the database: Open window SQLplus (menu Start / oracle o10gas / Application development / PLsql or Start / Run, type: PLUS80W ediag/ediag@ediag). Access is achieved through ediag 3 times:

One connected, check the client name saved using the following request: select distinct hostname from cli_env;

The list of clients registered in the database is displayed. At this time, the new name of the machine, hence the new client, should not appear in this list. To register the new client, type in the following request by replacing CLIENT with the new machine name: update cli_env set hostname='CLIENT';

Then validate the transaction using request: commit;

3- Quit SQLplus and restart the computer. The NEST ANALYST application must return to its normal operating.

1.1.7. Consequences of a domain name change

CONTEXT:

In some cases of network reconfiguration, the domain name is changed. The influence of this name change is similar to the change of the machine name. However, the update of the different applications cannot occur in the same way. While the hostname is written in the configuration files and can then be changed by the user, the domain name is linked to the Oracle installation.

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Context:

ORA-12203 TNS : unable to connect to destination

ORA-12545 connection failed because host or object does not exist

FRM-40815 Variable GLOBAL REP_EDIAG_CACHE does not exist

Error while starting NEST ANALYST

Service oracleo10gASASControl cannot start

Service oracleo10gASReports cannot start

Service oracleDBconsoleediag cannot start

Recommended method:

Since the symptoms for a domain name are the same as those for a name change, it is recommended that the related procedure be followed before going further. If this procedure fails, or if the domain name change is real, only uninstallation then reinstallation of the application will solve the problem. Refer to the NEST ANALYST installation manual for these operations. Formatting of the station can also be considered so as to take advantage of this maintenance operation.

These operations must also occur after a complete backup under the former domain name and must be followed by a restoration of the databases after the installation under the new domain name.

PATH: Problems related to the use of environment variables

CONTEXT

The PATH environment variable can be used by several processes running simultaneously. On each machine, the location of the main executable programs of the system can be different depending on the installation. Using the environment variables, a system location can be referenced by relying on the variable defining these data. Its minimum content is defined by Windows. C:\WINDOWS\System32;C:\WINDOWS;C:\WINDOWS\System32\wbem (sous Windows XP)

C:\WINNT\System32;C:\WINNT;C:\WINNT\System32\wbem (sous Windows 2000)

It is a series of access paths, separated by semicolons. One can also write: %SystemRoot%\System32;%SystemRoot%;%SystemRoot%\System32\wbem (pour XP et 2000)

PRE REQUISITE

The “PATH” environment variable is a component of the operating system. Its content can vary. It is used in the following situations:

Initial operating of Windows

Installation of NEST ANALYST

Start of NEST ANALYST

Stability of NEST ANALYST

Editing of reports in NEST ANALYST

Reinstallation of NEST ANALYST

Manual uninstallation of NEST ANALYST The content of this variable, as part of a standard use of NEST ANALYST and of the OneProd System products, must contain the following paths:

NEST ANALYST Desktop (%SystemRoot% replaces the operating system folder, whichever it is)

C:\OneProd\XPR\odev6i17\bin;

%SystemRoot%\system32;

%SystemRoot%;

%SystemRoot%\System32\Wbem;

C:\OneProd\XPR\odev6i17;

C:\OneProd\XPR\odev6i17\jdk\bin;

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C:\OneProd\XPR\o10gpe;

C:\OneProd\XPR\o10gpe\bin;

C:\OneProd\XPR\srv\dll;

C:\OneProd\XPR\cli\dll;

C:\OneProd\XPR\cli\bin;

NEST ANALYST WEB (%SystemRoot% replaces the operating system folder, whichever it is)

C:\OneProd\XPR\o10gse\bin;

C:\OneProd\XPR\o10gse;

C:\OneProd\XPR\o10gAS\jdk\jre\bin\classic;

C:\OneProd\XPR\o10gAS\jdk\jre\bin;

C:\OneProd\XPR\o10gAS\bin;

C:\OneProd\XPR\o10gAS\jlib;

%SystemRoot%\System32;

%SystemRoot%;

%SystemRoot%\System32\wbem;

C:\OneProd\XPR\srv\dll;

C:\OneProd\XPR\cli\dll;

C:\OneProd\XPR\cli\bin;

This list only presents the paths required for the operating of OneProd System applications.

The order in which the paths contained in the PATH variable are registered is justified. The above example is then to be considered in the given order. Remember to save the content of the variable before any change. Any change to the PATH environment variable will not be taken into account before restarting the system.

1.1.8. Verification / correction of the environment variable

CONTEXT

Err 01909 - Path not found or name exceed maximum range

FRM-40039 Cannot attach library usrmngr while opening form LOGIN

ORA-06520

ORA-06522 when plotting a spectrum

ORA-12203 TNS connection to destination failed

ORA-12154 TNS could not resolve service name

ORA-12154 TNS: symbolic address was not solved

ORA73.DLL file not found

“WHEN_CLICK” trigger upon login

PATH variable not found

The following path was not found in the PATH variable

Error when starting NEST ANALYST file not found

Library d2kwut60.dll not found

0-Error in Login.fmb-->TEST_REPERTOIRE_APP

Manual uninstallation of Oracle

Manual uninstallation of NEST ANALYST

Reinstallation of NEST ANALYST in new location

Connection popup at report generation

Connection window popup when opening session

Reports are not displayed (PDF format)

Installation of pdf995

CSScan error: TNS-03505: Name resolution failed

LMMT.dll

Path can not be modified because up to 1024 characters

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RECOMMENDED METHOD

To view the PATH environment variable:

1. Right click on My Computer / Properties

2. Select the Advanced tab 3. Click on Environment Variables

4. Double click on the PATH line 5. Read the value of the variable

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6. Copy this variable in a file.txt to process it simply 7. To change or correct it, refer to the PATH environment variable model 8. Restart the computer

Other method to read and save:

1. Click on Start / Run 2. Type the following and validate:

cmd /C path > C:\path.txt

3. File C:\path.txt contains the PATH variable.

Remember to save the content of this line before any change by copying it to a text file.

Simple file sharing

1.1.9. Deactivation of simple file sharing

Simple file sharing consists in making available, through the network, the content of one or several folders on an automated basis, according to manually granted rights. This function can cause security problems if these rights are not properly managed.

CONTEXT

ORA-12203 TNS Connection to destination failed

Problem editing reports

MVX error: password error in its outgoing WS log (access account error (password))

Absence of measurement transfers from MVX (and MVX status is red in NEST ANALYST)

Cannot transfer offline measurements

Absence of “Security” tab in the properties of a folder

RECOMMENDED METHOD

Automatic procedure (Internet connection is required):

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The Microsoft support automatic tool can be used by clicking here Follow the instructions to deactivate simple file sharing For more information on simple file sharing, click here Manual procedure:

1. Open Windows’ explorer 2. Menu Tools, Folder Options 3. Unselect Use simple file sharing (Recommended)

Loopback Adapter: Installation and problems related to the peripheral device

The Microsoft Loopback Adapter is a tool used when a network cannot be accessed. It is one of the components recommended by ORACLEcorp to use the ORACLE database manager and work with NEST ANALYST:

On a machine in DHCP mode (the PC address is automatically provided by a server)

On a machine currently off the network but that can be connected to the network later on.

The “limited or no connectivity” status sis normal and does not call for any maintenance operation.

1.1.10.Verification / Reinstallation of the loopback adapter

CONTEXT²

ORA-12514: Message 12514 not found; product=RDBMS80; facility=ORA

ORA-12203 TNS Connection to destination failed

A login window pops up when editing a report

Searching for connection with MVX

Oracle error of type ORA-XXXXX (ORA-12637)

Error when starting NEST ANALYST

Error when connecting to the database

Error 85-Problem refreshing the tree. Reactualize the tree

http://go.microsoft.com/?linkid=9645380http://support.microsoft.com/kb/307874/fr

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Error -5009 when launching setup

PDF reports are not displayed

RECOMMENDED METHOD

Is the “Microsoft loopback adapter” present? Open a DOS console: (Menu Start / Run / cmd)

Enter the following command: Ipconfig /all

The loopback adapter is a network card and appears as Microsoft Loopback Adapter in the presented list.

If so, is it active? If the Microsoft Loopback Adapter connection is disabled, select Enable after right clicking on this connection. Waiting until the connection becomes stable.

If these verifications show that the loopback adapter is absent, it must be installed. To do so, follow the procedure described in the NEST ANALYST installation manual. You can also click here and use the Microsoft procedure.

http://support.microsoft.com/kb/236869/fr

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The configuration of the loopback adapter does not need to be changed. Keep its dynamic addressing as selected when installed.

Oracle services

NEST ANALYST uses several services related to the operating of the Oracle engine. The list of these services depends on the software type: NEST ANALYST DESKTOP or NEST ANALYST WEB.

CONTEXTE=

ORA-01033 Oracle initialization or shutdown in progress.


ORA-12203 TNS: unable to connect to destination

ORA-12514 Message 12514 not found; product=RDBMS80; facility=ORA

ORA-12514 TNS: Listening process does not know requested service in connection descriptor


ORA-12528 TNS Listener all instances busy, blocking new connections

ORA-12541 TNS: no listener

ORA-12545

NEST ANALYST does not start

Failed to open service [OracleeDiago8iseTNSListener], error 1060

In the two following verification cases, it may be useful to stop all services and restart them if the Oracle engine did not start correctly. Rebooting the machine hosting NEST ANALYST3 will have the same result and may be faster and simpler. In case of any doubt, please contact 01dB-Metravib’s hotline.

1.1.11.Verification of NEST ANALYST DESKTOP

Recommended method:

1. Open the Control panel

2. Open Administrative Tools

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3. Open Services

4. Search for the 5 ORACLE services for NEST ANALYST DESKTOP

If after control, the services do not have the status shown above, right click and select Start to correct the target services.

1.1.12.Verification of NEST ANALYST WEB

Recommended method:

1. Open the Control Panel


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3. Open Services

4. Search for the 7 ORACLE services for NEST ANALYST WEB

If after control, the services do not have the status shown above, right click and select Start to correct the target services.

1.1.13.Rights and services

Each service is associated with a Windows account. Their start can be forbidden due to a problem with the rights.

CONTEXT

ORA-01033 Oracle initialization or shutdown in progress.


ORA-12203 TNS: unable to connect to destination

ORA-12514 TNS: Listening process does not recognise requested service in connection descriptor



ORA-12528 TNS Listener all instances busy, blocking new connections

ORA-12541 TNS: no listener

ORA-12545

NEST ANALYST does not start

Failed to open service [OracleeDiago8iseTNSListener], error 1060

Oracle error, LISTENER does not start

Oracle engine does not start

Oracle services does not start

XCOMdriver in black in NEST ANALYST

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Recommended method:

1. Open the Control Panel


3. Open Services

4. Search for ORACLE services for NEST ANALYST (see previous paragraphs) 5. For each service, right click and select Properties, Log on tab.

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If an account is labelled as “owner”, it will be the only one able to execute the service. If this account is no longer valid, the service will not start. Configuring the local system account to open the session can allow the service to start.

IIS (Internet Information Service)

1.1.14.Context

Use:

Internet Information Services (IIS) is the Web server (or HTTP) software of the Windows NT platform. The IIS server hosts the Web Service functions of XCOMDriver and also manages the FTP protocol used, among other things, for file transfer and management of measurements acquired on a MVX. Its installation requires the Windows installation disk corresponding to the version used on the station (see NEST ANALYST installation manual).

Prerequisite:

The IIS service is required for the operations of the Online system (MVX) and of XComDriver. XCOMDriver requires a correct configuration of the TCP port (by default, set to 80) in the properties of the default web site in the IIS console. It must be set to the same value in the properties of NEST ANALYST. This port must not be used by another server. If this is the case, reconfigure it to a different value and report this change in the NEST ANALYST settings (XCOM port for database).

On a SP3 version of Windows XP, the installation of IIS can sometimes not be detected and lead to a block of the NEST ANALYST installation. The IIS installation is theoretically notified by creating the following key is the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC

However, it can happen that this key is not created in a SP3 environment, in which case the most simple method consists in uninstalling SP3, redo the installation of NEST ANALYST and of XCOMDriver and then, reinstalling SP3.

http://fr.wikipedia.org/wiki/HTTPhttp://fr.wikipedia.org/wiki/Windows_NT

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1.1.15.Verification of the installation of the IIS service

CONTEXT:

Verification, and if required reinstallation, of the IIS service, is necessary in the following situations:

Error when installing NEST ANALYST

Problems installing XCOMDriver


Error regarding Webservices

0-Error in login.fmb-->PROC_LOGON-->manage_user_ediag.drop_synonym (local database) ORA-01434: private synonym to delete does not exist

IIS FTP Component must be installed before continuing the installation

Error with Outgoing Web Service

MVX measurements are not transferred

Recommended method:

To test the operating of the Web server, open an Internet explorer and type the following address: http://localhost. Under Windows XP, an IIS presentation page must be displayed:

This step can lead to the display of a security alarm page, depending on the machine settings. Using the Control Panel, one can also check the presence of IIS services: In the Control Panel, open Add/Remove programs and select Add or remove Windows elements. The presence of IIS and of the ftp service can be checked as shown on the screenshots below:

http://localhost/

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In the case where IIS is not installed on the machine, follow the installation procedure described in the NEST ANALYST installation manual.

1.1.16.Reboot of the IIS service

CONTEXT:

Depending on the results of the previous step, it may be necessary to reboot IIS. This action is required in the following cases:


Acquisition problems with MVX


Recommended method:

Access to the IIS console is available in the Control Panel, in the Administrative Tools section.

Open the Local computer section, then the Default Web Site. Using the right button, stop and then restart the Default Web Site.

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1.1.17.Verification / authorisation of ASP.NET extensions

ASP.net extensions are required for the operating of XCOMdriver. Some security configurations can block the use of these extensions.

CONTEXT

ORA-29532 Java call stopped by a non intercepted Java exception


Error relative to Webservices

0-Error in login.fmb-->PROC_LOGON-->manage_user_ediag.drop_synonym (local database) ORA-01434: private synonym to delete does not exist

Error for Outgoing Web Service


1886-Instrument is not started

Recommended method:

Like previously, open the IIS console, go to the WEB Services extension (Server 2003) and allow ASP.NET V2.0.50727 extensions. The open the Properties of the WScoupler element by right clicking.

Check that the ASP.net tab contains the following fields:

ASP.NET version = 2.0.50727

Virtual path = /WSCoupleur

File location = C:\inetpub\wwwroot\WSCoupleur\web.config

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Then: 1. Go to the Directory Security tab

2. In the Anonymous access and authentication control section, click on Edit 3. In user name for anonymous access, type “XPR” and then validate (OK)

4. Quit the IIS properties by clicking on OK 5. Stop the Default Web Site using the right button

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6. Restart the Default Web Site using the same method 7. Quit the IIS console 8. Stop XcomService (using the shortcuts in the Start menu)

9. Restart XcomService using the same method At this stage, icon XCOMdriver must stay green in the NEST ANALYST instrument explorer.

1.1.18.Renew the SSL certificate

If the communication test on port 443 fails, the SSL certificate must be renewed.

CONTEXT:

0-Error in login.fmb-->PROC_LOGON-->manage_user_ediag.drop_synonym (local database) ORA-01434 : private synonym to delete does not exist




Recommended method:

1. Access the IIS console like in the previous paragraphs.

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2. Open the Properties of the Default Web Site:

3. Check that the SSL port is set to 443 as shown in the figure above. Then go to the Directory Security tab.

4. Click on View Certificate to view the current certificate.

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The certificate must look like that on the above screenshot. If not, or if its validity is questioned, proceed as follows.

5. Close the certificate and click on Server Certificate.

6. Click on Next. Select remove the current certificate and then click on Next.

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7. Click on Next.

8. Once the certificate is removed, click on Finish to exit.

The old certificate is removed. A new one must now be reassigned.

9. Go to the Properties of the Default Web Site

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10. Click on Server Certificate and then select Assign an existing certificate and then click on Next.

11. Select the available certificate.

If the list is empty, a certificate is available on the DVD NEST ANALYST DVD. To use it, copy the selfssl.exe file contained in Cd1Xpr4.0.1\XprTools\Xcom on the NEST ANALYST DVD to your computer and follow the instructions of document SSL_Certificate_Creation.rtf. Then resume the procedure at the previous step.

12. Click on Next to validate the certificate to use.

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13. Click on Next to finish.

Once this operation is completed, the communication test on port 443 should be successful.

Starting NEST ANALYST

CONTEXT

ORA-01033: Oracle initialization or shutdown in progress.



RECOMMENDED METHOD

If the user tries to start NEST ANALYST while the set-up of the different components is not finished further to a reboot, the following errors will occur. In this case, and if no dysfunction is known on the station, one usually just needs to wait or the end of the initialisation process and to restart NEST ANALYST. The initialisation process can be followed up in Windows Task Manager:

ORA-01033 occurs if the memory used by the Oracle process is smaller than 60 000 KB. ORA-12514 occurs if the memory used by the Oracle process ranges from 60 000 KB to 175 000 KB.

Editing reports and problems relative to the use of software PDF995

The NEST ANALYST software can be used to create reports in PDF (Acrobat Reader), RTF (Rich Text Format, Word compatible) or HTML formats, providing information on the health state of the machines, as well as on the monitoring modes of each machine. This tool allows for the quick creation of follow-up or status archiving folders. Its use is based on the current selection in the Asset hierarchy tree structure and complies with a list of options defined by the user. PRE-REQUISITES The editing of reports relies on the use of the Pdf995 PDF conversion software. To use it, the following

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conditions must be fulfilled:

Pdf995 must be installed in the NEST ANALYST installation folder (by default: C:\OneProd\XPR\)

The temporary folder for report editing must be located in: C:\OneProd\XPR \CLI\CACHE\REPORTS

The Microsoft Loopback Adapter must be active and connected (see installation procedure for the loopback adapter). Another network can also be appropriate.

The use of the Pdf995 driver must be preferably set to “N” in the NEST ANALYST user’s preferences (management of file size).

The user must have full control of the files contained in folder C:\OneProd\XPR\cli_reports

Simple file sharing must be disabled.

Adobe Acrobat Reader must be correctly installed on the station to use the PDF format.

Word must be correctly installed on the station to use RTF and HTML formats.

A default printer (other than the pdf995 printer) must be declared.

The pdf995 printer must be declared (linked to the installation of pdf995)

The PATH environment variable must be valid (see problems relative to PATH)

1.1.19.Manual reinstallation of PDF995

CONTEXT


PDF reports are not generated

Pdf995 was not reinstalled properly

The report editing tool does not work after an upgrade

REP-0501: Unable to connect to the specified database ORA-12637: Packet receiving failed

0-error in reporting - ORA-22288

REP-0501: connection to database failed ORA-12637 “packet receiving failed”

You do not have sufficient access to the pdf9955 folder. Users require write access to the \res folder and execute permission for \res\convert\gswin32c.exe, \res\drivedir\psconvert.exe and \res\drivedir\pdfsave.exe.

RECOMMENDED METHOD

Save the PATH environment variable

Manually uninstall pdf995 using menu Add/Remove programs

Copy the pdf995 folder of the DVD DVD_4.1.1a\Cd1Xpr4.1.1\XprTools\PDF995 to the station

Unselect the read-only property for the folder, if required

Edit file “pdf995.ini” contained in the previously copied PDF995 folder, in order to get what follows (take into account your installation path):

[Parameters]

Quiet=0

Use GPL Ghostcript=1

Use GPL Ghostscript=1

Use AFPL Ghostscript=1

Output File=SAMEASDOCUMENT

Output Folder=C:\OneProd\XPR\cli\cache\reports

Autolaunch=1

Default A4=1

Size=a4 8.3 11.7

Use Word Buttons=1

Document Name=R_ALLREPORTS

User File=C:\OneProd\XPR\cli\cache\reports\R_ALLREPORTS.pdf

Launch=C:\OneProd\XPR\cli\cache\reports\R_ALLREPORTS.pdf

[OmniFormat]

Accept EULA=1

[Debug]

EndDocPort1=1

EndDocPort2=1

EndDocPort3=1

Modify the “install.ini” file contained in the previously copied PDF995 folder, by replacing the ‘PATH’ parameter with your installation directory (by default: C:\OneProd\XPR\).

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[Parameters]

Path=C:\OneProd\XPR\

Setup Is Complete Message=click Ok to continue ...

Install Word Toolbar=1

Save and close the file

Run Autosetup.exe

Wait for the “Click to continue” message to be displayed

Test report editing

1.1.20.Reinstalling Acrobat Reader

CONTEXT

PDF reports are not displayed by are present in the printer queue.

RECOMMENDED METHOD

Reinstalling Adobe Acrobat Reader is usually enough to restore the normal use of the application. Uninstall Acrobat Reader from menu “Add/Remove programs”, and then reinstall the version downloaded from the official Adobe site.

1.1.21.Activate Debug mode

The Debug mode allows displaying additional information useful to diagnose a problem when editing reports.

CONTEXT

REP-0501 connection to database failed ORA-12637 « Packet receiving failed »

REP-0501: Unable to connect to the specified database ORA-12637: Packet receiving failed

FRM-41211: integration error, SSL failure


REP-0110: cannot open file 'C:\OneProd\XPR\cli\reports\R_ALLREPORTS‘

Shortcut failed: cannot open C:\OneProd\XPR\ediagcli\cache\r_allreports.pdf

RECOMMENDED METHOD

Log on to NEST ANALYST under PROFIL1, and then open Display / Preferences

Check box Extended Mode

In User preferences, check line “Debug mode active (Y/N)”

file://nasacoem/Communs/BWA/appwiz.cplhttp://www.adobe.com/fr/products/reader/

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Uncheck the Extended mode box (top of the window) and save the changes.

Log back on to the same account. In User preferences, the Debug active (Y/N) line can now be modified. Replace “N” with par “Y”

Save the changes (click on the icon in the bottom right corner) and quit the Preferences (bottom left).

Start editing a report. A “Reports background Engine” task remains active in the task bar.

Open the Reports background Engine window and click on “Display log” in the Action menu. The event log is a useful diagnosis tool that can be saved, sent, etc. Remember to disable the Debug mode once all required operations are completed.

1.1.22.Enable / Disable the use of the pdf995 driver

The pdf995 driver allows using the PDF format encoding of the reports by pdf995. Its interest lies in the reduced size of the generated reports and in its management of multibit characters (Asian characters, etc.). In case of deactivation, an Oracle module will do this operation. It can happen that the pdf995 driver needs to be disabled. This operation is of interest in the following cases:

CONTEXT

The report engine starts and disappears without displaying the report

A Windows error indicates that printing on pdf995 failed


Shortcut failed: cannot open C:\OneProd\XPR\ediagcli\cache\r_allreports.pdf On the contrary, the driver must be activated in the following case:

Sudden increase of the report size.

RECOMMENDED METHOD

Log on to NEST ANALYST with username PROFIL1, open Display / Preferences

Check the Extended mode box

In On selected local station, check line Use PDF995 driver (O/N)

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Save the changes (bottom right button) and the

Documents

GUIDE DE MAINTENANCE - STCD...5 Brand of ACOEM HOW TO USE THIS DOCUMENT The purpose of this document is to help issue diagnosis and solve malfunctions for the OneProd System product