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GTA Network Management Systems. On Behalf Of Bell South. Navigation. Moving through these lessons is accomplished with the left mouse button and the keyboard cursor arrows. Take all the time you like to read or study images, and advance to the next page whenever you are ready. - PowerPoint PPT Presentation
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GTA Network Management Systems
On Behalf Of
BellSouth
2
Navigation
Moving through these lessons is accomplished with the left mouse button and the keyboard cursor arrows.
Take all the time you like to read or study images, and advance to the next page whenever you are ready.
Whenever the blue mouse is visible in the bottom right corner, you may click your mouse button to advance.
You may also use the keyboard left cursor arrow Q to back up to review any previous information or to restart a page.
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Click your mouse to go to the next page
3
Introduction
The Customer Network Management Portal (CNMP or Portal) is a web
application that gives the agency detailed information on the status of the
network for IP services customers.
The Portal controls access to:
Netcool – Reports on network outage events
InfoVista – Tracks network performance
CTTS – Customer Trouble Ticketing System
The Customer Network Management Portal (CNMP or Portal) is a web
application that gives the agency detailed information on the status of the
network for IP services customers.
The Portal controls access to:
Netcool – Reports on network outage events
InfoVista – Tracks network performance
CTTS – Customer Trouble Ticketing System
This training will provide instruction on how to use each application:
• CNM Portal
• Netcool
• InfoVista
• CTTS
4
CNM Portal Management
Portal management will be administered by the GTA Network Management Team, including:
• Establishing new users
• Resolving user issues
• Changing user entitlements (these define permissions)
For a new portal ID, email [email protected] or [email protected]
To report trouble, call the Command Center at (404) 656-7378.
5
CNM Portal View
Everything within the Portal will be determined by your user ID.
When you log in to the portal, your user ID will define…
Which GTA Region or Agency levels you should be able to see
What devices you may poll to determine status
Which devices and routes you may query to measure response times
What tickets you may open to read updates
6
CNM Portal User EntitlementsLevels of views are dependent on permissions:
• TCC / NOSC users will be able to monitor devices down through all levels
• GTA Regional Operations will be able to see all levels within their geographic area
• Agency users will be able to see within their agency and sub-agencies statewide
• Sub-Agency users will be able to see only within their sub-agency
Sub-Agency
Agency
GTA RegionalOps
TCC / NOSC
Agencies will be able to see within their agency regardless of GTA Region, and retain visibility into their sub-agencies regardless of GTA Region.
7
CNM Portal Interface
To access the CNM Portal, open an internet browser and go to https://cnmp.bellsouth.net/portal/
Enter a User ID and Password, then click Login
The portal will open and display a tabbed interface…
At any time, click homehome to get back to this page
Click logoutlogout when finished – before closing the browser
dfcsuser
and a list of functions that are currently accessible
8
CNM Portal Interface
The CNM Portal consists of a single sign-on point, and controls access to other applications and functions: User Management – Modify Personal Information Netcool – Alert Management System InfoVista – Performance Monitoring Tool CTTS – Customer Trouble Ticketing System
Other tabs and functions are either assigned to the Administrator, or not yet available.
9
Modify Personal Information
To modify your personal information, select User Management, and then select Modify Personal Information
Select Modify to save the changes
Select Modify to save the changes
User ID Properties – cannot be modifiedUser ID Properties – cannot be modified
Change Password – enter old & new passwordChange Password – enter old & new password
Personal Information – change if neededPersonal Information – change if needed
10
Each device needs a unique name to identify it on the networkThe device name will start with GTA as the first three letters
Site (003)
We will examine GTAGDOC1003 and see how the name is derived
Agency (GDOC)
GTA Region (1)
The last three numbers indicate the specific Device (003)
Naming Convention
The next four letters are derived from the Agency name
The next single number indicates the GTA Region
State Level (GTA)
The number after the site location 003, indicates the number of routes or devices at that location.
That means that 003 (2) has 2 managed routes or devices at that location that we will be able to monitor using the CNMP applications.
The number after the site location 003, indicates the number of routes or devices at that location.
That means that 003 (2) has 2 managed routes or devices at that location that we will be able to monitor using the CNMP applications.
GTA
GDOC
1
003
GTAGDOC1003So it will work like this:
11
CNM Portal Summary
Each of the Portal selections covered here will launch an application in the same window, below the Portal interface tabs.
At any time, you may make another selection from the Portal to change applications, or logout of the Portal when you are finished.
12
Contact Information
• For a new portal ID, email [email protected] or
• To report trouble, call the Command Center at (404) 656-7378.
