GTA Business Plan Update June 6, 2007. Georgia Technology Authority Agenda Current SituationCurrent Situation GTA’s Two-Prong ApproachGTA’s Two-Prong

GTA Business Plan UpdateGTA Business Plan Update

June 6, 2007June 6, 2007

Georgia Technology Authority

AgendaAgenda

• Current SituationCurrent Situation

• GTA’s Two-Prong ApproachGTA’s Two-Prong Approach

• TimelinesTimelines

• RFP and Sourcing Assessment ObjectivesRFP and Sourcing Assessment Objectives

• Agency ParticipationAgency Participation

• ““Keeping the Lights On”Keeping the Lights On”

Page 1


Our Current SituationOur Current Situation

• GTA faces unsustainable financial lossesGTA faces unsustainable financial losses

• GTA’s IT operations do not meet industry GTA’s IT operations do not meet industry standardsstandards

• GTA lacks processes and automation to operate GTA lacks processes and automation to operate effectivelyeffectively

• State’s IT enterprise has not been managed wellState’s IT enterprise has not been managed well

Page 2


Operational effectiveness also falls short *Operational effectiveness also falls short *

ProcessProcess GTAGTA

Incident ManagementIncident Management

Problem ManagementProblem Management

Change ManagementChange Management

Configuration Configuration ManagementManagement

Request ManagementRequest Management

Service Level Service Level Management Management

Capacity Capacity Management/PlanningManagement/Planning

Release ManagementRelease Management

IT Service Continuity IT Service Continuity

Making demonstrable improvements in service and have integrated processes

Has begun to leverage investments through activities like trend analysis, management reporting and process automation to improve service

Has implemented all the basic practices, but are not leveraging the investment to improve service or add value

Has not yet implemented all the basic (mandatory) practices such as documented processes, organizational commitment and budget, and maintenance of process information

* Based on Information Technology Infrastructure Library (ITIL)

Page 3


0-3 Yrs Old30%

4-5 Yrs Old16%

6-10 Yrs Old49%

> 10 Yrs Old5%

Infrastructure CurrencyInfrastructure Currency

• Hardware and software running beyond Hardware and software running beyond reasonable and supportable timeframesreasonable and supportable timeframes

• Significant capital expense required to updateSignificant capital expense required to update

Original Asset Value

Page 4


All Agencies Face Similar ChallengesAll Agencies Face Similar Challenges

• Aging infrastructureAging infrastructure

• Meeting minimum standardsMeeting minimum standards

• Security and disaster recoverySecurity and disaster recovery

• Systems developmentSystems development

Page 5


Governor’s IntentGovernor’s Intent

• IT enterprise managed wellIT enterprise managed well

• Technology leadershipTechnology leadership

• Best managed stateBest managed state

• Best valueBest value

Page 6


GTA’s Two-Prong ApproachGTA’s Two-Prong Approach

• Shift from expense to investment Shift from expense to investment managementmanagement

• Fix the infrastructureFix the infrastructure

Page 7


First Prong:First Prong:Focus on Investment ManagementFocus on Investment Management

ExpenseExpenseManagementManagement

InvestmentInvestmentManagementManagement

Current StateCurrent State Future StateFuture State

What’s best for the What’s best for the enterprise?enterprise?

• the right dollarthe right dollar

• at the right timeat the right time

• in the right areain the right area

How do we fix the problem How do we fix the problem at the lowest cost?at the lowest cost?

• the minimum amountthe minimum amount

• as late as possibleas late as possible

• on minimally acceptable on minimally acceptable technologytechnology

Page 8


Second Prong: Fix the InfrastructureSecond Prong: Fix the Infrastructure

• Creates opportunities for the enterpriseCreates opportunities for the enterprise

• Sourcing assessment will set criteria for Sourcing assessment will set criteria for minimum infrastructure standardsminimum infrastructure standards

• Everyone will be graded against the same criteriaEveryone will be graded against the same criteria

Page 9


4/1/2007 12/31/20097/1/2007 10/1/2007 1/1/2008 4/1/2008 7/1/2008 10/1/2008 1/1/2009 4/1/2009 7/1/2009 10/1/2009

Georgia Technology Authority Assessment and Transition Plan

April 2007

Governor’s Briefing

Q2 FY2010

New GTA in Place

April 2007

GTA Briefings

May / June 2007

Agency Briefings

Stakeholder Briefings

Strategic Sourcing Assessment

May 07

Issue RFP for Sourcing Consultant

June 07

Sign Contract with Sourcing

Consultant

Q3 FY2008

Complete Sourcing Assessment

Q2 FY2008

Draft RFP for Sourcing

Provider

Q4 FY2008

Issue RFP for Sourcing

Provider

Q1 FY2009

Evaluate and

Negotiate

Q2 FY2009

Sign Deal

Q1 FY2009

Transition Planning

Q2 FY2009

Transition Begins

Q4 FY2009

Transition Complete

Strategic Sourcing Solicitation

Transition to New Vendor

Wrap-up Phase

Go / No GoDecision Points

Fiscal Year 2007 Fiscal Year 2008 Fiscal Year 2009 Fiscal Year 2010

Pending Outcome of Sourcing Assessment and Permission

to Proceed

Page 10

Assessment and Transition TimelineAssessment and Transition Timeline


• Four vendors pre-qualified to bid on RFP Four vendors pre-qualified to bid on RFP May 23May 23

• Draft RFP sent to qualifying vendors May 25Draft RFP sent to qualifying vendors May 25

• Final RFP set for release June 8Final RFP set for release June 8

• Vendor responses due July 9Vendor responses due July 9

• Vendor selection on or about July 27Vendor selection on or about July 27

RFP TimelineRFP Timeline

Page 11


RFP and Sourcing Assessment ObjectivesRFP and Sourcing Assessment Objectives

• Recommendations on sourcing approach for data Recommendations on sourcing approach for data center, desktop and telecom servicescenter, desktop and telecom services

• Creation and implementation of a roadmap for Creation and implementation of a roadmap for service-delivery capabilitiesservice-delivery capabilities

• Development of a service management governanceDevelopment of a service management governance

• Ensure sourcing decisions support Best Managed Ensure sourcing decisions support Best Managed StateState

• Develop world-class Service Management Develop world-class Service Management OrganizationOrganization

Page 12


3-Phase Transition3-Phase Transition

• Phase 1 – Strategy Development and DiscoveryPhase 1 – Strategy Development and Discovery▪ Projected completion December 2007Projected completion December 2007

• Phase 2 – Sourcing Phase 2 – Sourcing ▪ Projected completion October 2008Projected completion October 2008

• Phase 3 – Transition and ImplementationPhase 3 – Transition and Implementation▪ Projected completion December 2009Projected completion December 2009

Page 13


Phase 1 ActivitiesPhase 1 Activities

• Establish fact-based baseline for:Establish fact-based baseline for:▪ GTA data center, telecom and desktop servicesGTA data center, telecom and desktop services▪ IT services at up to 12 agenciesIT services at up to 12 agencies

• Recommendations could include alternativesRecommendations could include alternatives▪ Retain state service delivery but make improvementsRetain state service delivery but make improvements▪ Outsource services: GTA manages vendor and state Outsource services: GTA manages vendor and state

owns IT assetsowns IT assets▪ Outsource services: GTA manages vendor and Outsource services: GTA manages vendor and

vendor owns IT assetsvendor owns IT assets

Page 14


Agency ParticipationAgency Participation

• Community HealthCommunity Health

• CorrectionsCorrections

• DOASDOAS

• Driver ServicesDriver Services

• GBIGBI

• GTAGTA

• Human ResourcesHuman Resources

• Juvenile JusticeJuvenile Justice

• Natural ResourcesNatural Resources

• OPBOPB

• RevenueRevenue

• SAOSAO

• DTAEDTAE

GTA will work with agencies to develop a GTA will work with agencies to develop a Memorandum of AgreementMemorandum of Agreement

Page 15


We Are “Keeping the Lights On”We Are “Keeping the Lights On”

• Enterprise security programEnterprise security program

• IT infrastructure roadmapIT infrastructure roadmap

• State IT strategic planState IT strategic plan

Page 16


Patrick MooreExecutive Director

and State CIO

Kate PfirmanChief Administrative

Officer


Tim PhillipsCustomer Accounts

David HightowerEnterprise Technology

Planning

Roosevelt CouncilFinance

Michael ClarkCommunications

Michael CuccaroLegal

Tonia Beam Executive

Administrative Assistant

Teresa GreenwaySr. Executive

Administrative Assistant

Crystal ArmstrongHR

Mark ReardonChief Security Officer

Steve NicholsChief Technology Officer

Derek ReynoldsOperations

Innovation CenterMay 2007

Georgia Technology AuthorityGeorgia Technology Authority

Page 17

Documents

GTA Business Plan Update June 6, 2007. Georgia Technology Authority Agenda Current SituationCurrent Situation GTA’s Two-Prong ApproachGTA’s Two-Prong