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Growing within and beyond Australia:
An End-to-End eCommerce Logistics Solution
Agenda
1. Overview of SingPost (SP) Group of Companies
2. E2E eCommerce Logistics Solution
eCommerce
Custom/ Freight/ Last Mile Delivery/ Warehousing
Transshipment & Gateway to China
3. Our Australia Network
Quantium Solutions (QS) & CouriersPlease (CP)
3
SingPost At A Glance
Private & Confidential
S$1.15 B
>150
1000+
$3.5B*
>7000
>3 M > S$5B
**
*
4
SingPost’s transformation over the past 6 years…
PostAssurance partnership
52 revamped post offices
New sorting center
Strategic investment: SGD
312.5m
Extensive M&A: ~ SGD 550m
More than 30 top brands
Postal Price increase: 15%
Regional Log hub: SGD 182m
More than 152
POPStations
Property Optimization
5
SingPost Transformed
The following presentation contains forward looking statements by the management of Singapore Post Limited (“SingPost”) relating to financial trends for future periods, compared to the results for previous periods. Some of the statements contained in this presentation that are not historical facts are statements of future expectations
with respect to the financial conditions, results of operations and businesses, and related plans and objectives. Forward looking information is based on management's current views and assumptions including, but not limited to, prevailing economic and market conditions. These statements involve known and unknown risks and
uncertainties that could cause actual results, performance or events to differ materially from those in the statements as originally made. Such statements are not, and should not be construed as a representation as to future performance of SingPost. In particular, such targets should not be regarded as a forecast or projection of
future performance of SingPost. It should be noted that the actual performance of SingPost may vary significantly from such statements. “$” means Singapore dollars unless otherwise indicated.
*
3
1 3 Business Pillars 2 Gateway to Asia
3 Global Leader in Delivering End-to-End eCommerce Logistics and Trusted Communications
eCommerce Services
Freight, Customs & Regulations Management
Warehousing & Fulfilment
Cross border parcels, Last mile delivery & Returns
GLOBAL ECOMMERCE
LOGISTICS NETWORK SPANNING
MARKETS
19
FULFILMENT CENTRES
GLOBALLY
>50
AS AT MAY 2016
MARKET CAPITALISATION
S$3.5B*
PROCESSES
>S$5B
IN GROSS MERCHANDISE VALUE ANNUALLY THROUGH
OUR ECOMMERCE NETWORKS
Confidential
Agenda
1. Overview of SingPost (SP) Group of Companies
2. E2E eCommerce Logistics Solution
eCommerce
Custom/ Freight/ Last Mile Delivery/ Warehousing
Transshipment & Gateway to China
3. Our Australia Network
Quantium Solutions (QS) & CouriersPlease (CP)
7
Investment by Alibaba Group & MOU for
eCommerce Logistics joint venture
Further acceleration of growth efforts in
eCommerce Logistics
Continued expansion of the Group’s
businesses in APAC
Warehousing &
Fulfilment
eCommerce Web
Services
Freight, Customs &
Regulations Mgmt
Last Mile Delivery &
Returns
We are focused on providing enhanced End-To-End eCommerce Logistics Solutions
8
eCommerce
“Monobrand.com” eCommerce sites: “Marketplace.com” eCommerce sites:
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eCommerce – Marketing Cycle
Things you want to do
Market Research
360º Product Launch & Advertising
Stretch Your Marketing Dollar
Driving Retail Sales
Building Brand Loyalty
What we can do for you
Provide A Tryvertising Platform For Testing
The Market
Provide 360º Online/ Offline Media
Advertising
Use Targeted Geo-Analytics
Marketing
Strengthen Your Sales
With Sampling
Grow Your Fan Base
Provide 1-1 Marketing Solutions
Stop Marketing to invalid addresses
Improve Sales Conversion via
Augmented Reality
Enhance Customer Experience
With Augmented Reality
Clean Up & Analyse Your Data Base
Expand Your Reach
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Singapore
Malaysia
Australia
Vietnam
Developing last mile delivery presence and capability in key markets e.g.
- Singapore Parcel in Singapore
- CouriersPlease in Australia
- Thailand, Philippines – QS network
- India – Restarting own QS network
- GD Express in Malaysia
Partnerships and joint ventures with delivery partners e.g.
- ITL and Dash Logistics in Vietnam
- Other partners
Premier regional solutions provider for integrated
Logistics, Freight and transports management and
Aviation Services covering Vietnam and Indochina
region
Provides specialized innovative long haul
delivery and integrated logistics solution in
Vietnam and the region
Australia’s leading metropolitan express parcel
delivery service provider with over 550 franchises
nationwide
Leading provider for courier service in Singapore
and international delivery with more than 200
destinations across the globe
Malaysia’s express delivery service for both
domestic and international markets operating on
a network of 136 stations throughout East and
West Malaysia
Thailand
Philippines India*
Custom – Freight & Last Mile Delivery
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POPStation – A comprehensive last mile solution
• SMS (collection pin)
• Email (QR code)
• Mobile app (air-unlock)
• Ezlink
• NETS
• Credit card
(coming soon) • ezyReturn label in every shipment
• ezyReturn label upon request to eMerchant
• ezyReturn API integrated into eMerchant’s customer
account
• API integration
• Java script plugin
• Redirection link
12
First retail mall with eCommerce Logistics services
Total retail gross floor area to be increased to 25,000 sqm (around 269,000 sq ft), almost double of that previously
To be completed around mid-2017
Looking into potential partnerships
Developing Singapore’s first shopping mall with eCommerce logistics services
Joint development with the Infocomm Development Authority of Singapore (IDA)
Exploration of drone technology to facilitate urban logistics as well as tap on the eCommerce growth in Asia Pacific
Contribute towards Singapore’s Smart Nation vision
Successfully completed last mile mail & packet drone flight delivery
Today, we are increasingly leveraging our assets and capabilities to be the pre-eminent eCommerce logistics provider in Asia
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International Delivery Solutions
# Value Added Services like Letter Shopping ^ Weight Limit is country dependent No Outskirt Charges and by ACTUAL and NOT VOLUMETRIC Weight
Weight
Speed
International
International Delivery Tiered Offerings
Characteristics Speedpost
Express
Speedpost
Standard
Speedpost
Economy
Speedpost
Priority
Best
Used For
Tracking
Price
3-15 weeks 5-14 days 2-8 days 1-4 days
≤ 10-30^kg ≤ 10-30^kg ≤ 10-30kg ≤ 2kg ≤ 500 kg
Light-weight,
Non-urgent #
Regular,
Non-urgent
Regular,
Non-urgent
Important,
Time Sensitive
Premium
Express (Multi Piece Capability
Per Connote)
4–14 days
Track and Trace
for selected
countries
Basic Track
and Trace
Track and
Trace to
major cities
Detailed
online
tracking
Registered Article (Selected Countries)
ePAC
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Warehousing Footprints
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SingPost Regional eCommerce Logistics Hub
Leading facility in Southeast Asia for eCommerce logistics, costing S$182 million
The total built-up area is 553,000 square feet
Automation: Integrated warehousing equipment linked to fully automated parcel sorting systems
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Australia
New Zealand
Transshipment Options
Other regions
Gateway to SEA
Gateway to China
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Just-in-time @
Guangzhou gateway
6033 bonded facility Dongguan gateway
China
e-Express @ HK gateway
Hong Kong
Solution 1
Solution 2
Solution 3
JIT e-Express
ezyChina Parcel Solution
ezyChina fulfillment Warehouse + Parcel
Gateway to China - ezyChina Solutions
Agenda
1. Overview of SingPost (SP) Group of Companies
2. E2E eCommerce Logistics Solution
eCommerce
Custom/ Freight/ Last Mile Delivery/ Warehousing
Transshipment & Gateway to China
3. Our Australia Network
Quantium Solutions (QS) & CouriersPlease (CP)
19
Quantium Solutions - Australia Warehouse
Location
Purpose built in Minto, on the M5 corridor
Lot 1, Keylink Industrial Estate, 395 Pembroke Road,
Minto NSW 2566, Australia
Easy access to Port and the Airport.
Warehouse space 7,500 sqm
Current Operations
30,000 Pick Faces
6,000 Pallet positions
3,000 to 4,000 orders per day
8 loading docks
Team 90 experienced team members
Peak & Special Projects ready
Logimat Storage
System
German technology Vertical Carousel - Goods to man Holds up to 1,200 SKUs Provides security & storage optimisation Improves accuracy and pick productivity
Fast Turnaround B2C Ecommerce & B2B operational experience in managing seasonal peaks, festive seasons and flash sales volumes
B2B, B2C & RMA operational warehouse with sufficient space for growth to serve Australia & New Zealand markets
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Australia Warehouse Features
Features Purpose Sample Picture
Warehouse - Facility & Set-Up
Automated or conventional. Space for Tech Service Department Scalable for RMA operations to manage QC checks
on behalf of customers Caged area for high value products
Delivery / Returns
Flexibility to work with best of breed 3rd party delivery partners
Existing operational setups with Couriers Please, AustPost & NZ Post
Installed Systems
Industry Leading WMS (High Jump) API ready & EDI capable to major platforms Fully integrated with Couriers Please system for
tracking number assignment & label generation.
Security CCTV coverage, Alarm System with service provider Security card access for restricted areas Security personnel
IT Equipment & Devices
RF scanners technology (warehouse wide) PC / Android Devices for operations
MHE Safety, increase reach, efficiency, for receiving, put
away & picking/packing
3rd party providers
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Service Capability - Delivering Premium Brand Experience
Quantium Australia’s experience spreads across various industry verticals and operational characteristics with B2B, B2C & RMA our solutions are scalable with our customers’ growth plans. Some of our existing customers are as follows:
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Visibility - Service Level Commitments
Quantium’s preferred KPIs indicated in the warehousing service contract are as follows. Quantium will work closely with customer to ensure all variables or processes (contributed by either party) that directly or indirectly influence the results of these KPIs are mutually agreed upon
KPI Min Target Definition KPI Assumption How to measure / Source of Data
Inbound Receipt TAT%
99.0%
Time taken from goods arrival at dock to putaway completed % of receipts meeting SLA/total receipts
Assuming inbound volume as per forecast from customer. Arrival at dock beyond the pre-agreed cut-off time will be considered as next day arrival.
Using time stamp on arrival (Daily inbound/Outbound Log) compared to time stamp on put away (i.e. daily inbound report)
Order fill rate 99.0% % of total orders which are completed in full
Shortage report in Warehouse Management System
Inventory accuracy 99.0% Value of physical inventory against system
Inventory accuracy based on Warehouse Management System. Value of product is at cost value. QS to conduct at least 3 rounds of cycle count per year
Results from cycle count
Outbound TAT % or On-time delivery
99.0%
Time taken from order date to order outbound date from CLS premise. % of successful orders meeting target set by SLA/Total monthly received order. % of orders shipped out by target shipped date
Assuming outbound volume as per forecast from customer. Orders dropped after the pre-agreed cut-off time will be considered as next day processing
Based on target ship date VS shipped date in Warehouse Management System
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Technology - High Jump WMS
The HighJump Warehouse Management System (WMS) is a full function WMS with flexibility and ability to efficiently manage B2B and B2C warehousing & fulfilment. With EDI and API capabilities to major ERP and Ecommerce platforms, Customer will be able to view order status.
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Our eCommerce Logistics Network
Legend: Service Capability
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CouriersPlease - Domestic Network
CouriersPlease Coverage 96% Agent Coverage 4%
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CouriersPlease - Domestic Courier Services
• Local Metro Freight sorted at central freight hub > Delivery attempted next cycle
• Pickup AM > Deliver PM
• Pickup PM > Deliver AM
• Same Day and Time Definite – selectively available
Local Metropolitan Areas
• Regional – Freight loaded on shuttle vehicle > Regional Depot > Delivery next cycle
• Country Freight – manifested for transit to Country Agent
• Pickup AM or PM > Delivered by 5.30pm on due day
Intrastate – Regional, Country
• Interstate Freight > linehaul to Interstate Depot
• Metro Freight delivered next cycle
• Regional Freight > shuttle to Regional Depot
• Country Freight – manifested for transit to Country Agent
• Pickup AM or PM > Delivered by 5.30pm on due day
Interstate
Thank You
For more info, please contact: Yi Shan LEE Business Development Director Singapore Post Limited ▪ D +65 6845 8083 ▪ M +65 8428 6682 ▪ E [email protected]
