Embed Size (px)
Citation preview
Growing the Game through Cross Cultural DexterityPreview
Annual Meeting March 15, 2014
INTRODUCTION – FOUNDATIONS OF DIVERSITY AND INCLUSION
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices 2
Objectives
• The Why The Business Case for Diversity & Inclusion and the Importance of Cross Cultural Dexterity
3
• The What Developing Cross Cultural Dexterity
• The How Applying Cross Cultural Dexterity in the Sections
Opening Exercise
4
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices
The Mix –Visible and Invisible Diversity Features
Visible Features – 10%
Physical attributes
Gender
Race Age
Ethnicity
Invisible Features – 90%
Physical Skills/ Qualities Culture
Marital StatusSexual OrientationMilitary Experience
Geographic LocationEducation
Marital status of parents
Job History
Level in Organization
Personality Beliefs
Values
Socio-economic statusStyle of thinking
Communication StyleReligion
5
USTA Diversity Definition
Diversity is the collective mixture of our human and organizational assets characterized by our similarities and differences.
Inclusion is leveraging the power of diversity in a respectful environment that encourages all to participate and contribute to further the USTA mission.
6
Diversity is the Mix... Inclusion is Making the Mix Work™
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices 7
THE WHY: ARTICULATING THE BUSINESS CASE
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices 8
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices
The Foundational ModelThe Business Case for Sustainable Diversity & Inclusion
Who Doesthe Work
Marketplace Business
CaseImpact on products and services
OperationsBusiness Case
Impact on internal systems and processes
WhatWe Sell
How We Run the Business
Talent Business
CaseImpact on talent
(engagement, retention,
advancement,etc.)
9
Imagination, Breaking with Convention
10 and Under Tennis allows kids to rally and play tennis shortly after picking up a racquet for the first time. And for the first time, kids can fall in love with tennis right away – a love that can last a lifetime!
The Right Sized Gear for All Ages
10
It’s not just the rules or techniques…there’s more
Does the Future of Tennis Hinge on Diversity & Inclusion?
Discuss:
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices 11
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices
USTA’s MissionThe MISSION of the USTA is simple and clear:
“To promote and develop the growth of tennis”
12
Managing diversity and inclusion effectively is critical to achieving the mission of the organization and is an
integral part of the success of the USTA’s other top-level strategic priorities.
Tough Issues / Hard Questions
13
• Many tennis organizations’ professional staff and volunteers do not reflect the changing demographic.
• 40% of kids under 10 are African American, Latino, Asian, Native American.
• To execute 10-and-under imperative, it must be at its core about diversity.
• Not a market segment; it is the market.
Our responsibility as the National Governing Body for the sport obligates us to identify and lead in
removing barriers to allow us to be inclusive so that tennis reflects all of America.
Diversity and Inclusion:
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices 14
Winning the Game Strategy for USTA
Diversity allows us to touch "All of America" and Inclusion allows "All of America" to touch us.
But It’s Not Enough
How do we
grow the game?
16
To…Cross Cultural
Dexterity
From…Tolerance and Sensitivity
17©2012 Diversity Best Practices
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices
Cross Cultural Dexterity
18
The ability to differentiate, embrace and leverage differences in order to:
1. Seize opportunities
2. Make decisions
3. Resolve conflicts
THE HOW: DEVELOPING CROSS CULTURAL DEXTERITY
Team Effectiveness Study
Reference: Adler, N. J. International Dimensions of Organizational Behavior. 4th ed. Cincinnati, OH: South-Western, 2002.
Effectiveness in creative tasks
Monocultural Teams
MulticulturalTeams
MulticulturalTeams
Less More
++ +++
+ ++
c. Milton J.Bennett, 2008
AveragePerformance
WHEN MINIMIZED, IGNORED OR SUPPRESSED… WHEN EMBRACED & MANAGED WELL…
20
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices
Unconscious Bias
21
Can create exclusion & misinterpretation
Build commitment to uncovering & understanding
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices
Urban, Suburban, Rural
URBAN(CITY)
SUBURBAN(SMALL TOWN)
RURAL(COUNTRYSIDE)
Seven Dimensions of Culture
Adapted from Charles Hampden-Turner and Fons Trompenaars
Rules Based Situation Based
Project Based Relationship Based
Accomplishment Based Title Based
Self Based Group Based
Don’t’ Show Emotions Based Show Emotion Based
Clock Oriented Based Event Oriented Based
Dominance Based Fate Based
FAIRNESS
GETTING THINGS DONE
STATUS
WORKING WITH OTHERS
EMOTIONS
TIME
MANAGING THE ENVIRONMENT
23
THE HOW: APPLYING CROSS CULTURAL DEXTERITY IN THE USTA SECTIONS
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices 24
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices
The Business Elements for SUSTAINABLE Diversity & Inclusion
How Do We Leverage
Talent
Market
Operations
Where Are Our
Opportunities
How Do We Reach Efficiently & Effectively
Talent
25
The Preeminent Organization for Diversity Thought Leaders©2013 Diversity Best Practices
Process for Action Planning
• Select a Market & Answer these Questions
1. What are the potential gaps between our culture & values and those of our target market? Tool: Seven Dimensions of Culture
2. How might we become more familiar with this market?
3. How could we begin to close the gap?
Objectives Revisited
• The Why The Business Case for Diversity & Inclusion and the Importance of Cross Cultural Dexterity
27
• The What Developing Cross Cultural Dexterity
• The How Applying Cross Cultural Dexterity in the Sections
¡Gracias!
