GroupWise.AdvisorEvents.com GroupWise and PDA’s Solving the PDA Puzzle Erno de Korte Manager/consultantClarify

GroupWise.AdvisorEvents.comGroupWise.AdvisorEvents.com

GroupWise and PDA’sGroupWise and PDA’sSolving the PDA PuzzleSolving the PDA Puzzle

Erno de KorteErno de KorteManager/consultantManager/consultantClarifyClarify

http://GroupWise.AdvisorEvents.comhttp://GroupWise.AdvisorEvents.com

Erno de KorteErno de Korte

Consultant and trainer Consultant and trainer • Master Certified InstructorMaster Certified Instructor• Master Certified EngineerMaster Certified Engineer• MCSE and MCT as wellMCSE and MCT as well• Technical University DelftTechnical University Delft

Writer & SpeakerWriter & Speaker• BrainShare BarcelonaBrainShare Barcelona• GroupWise Summit The Hague GroupWise Summit The Hague

and Las Vegasand Las Vegas• Contributed to Contributed to

““GroupWise 6.5 Admin GuideGroupWise 6.5 Admin Guide””on “on “Secure MessagingSecure Messaging””

• Articles about PDA’s Articles about PDA’s in several magazinesin several magazines


First European GroupWise SummitFirst European GroupWise SummitYou’re not alone out there!You’re not alone out there!

Last June GroupWise guru’s from the whole world Last June GroupWise guru’s from the whole world gathered in the Kurhaus for the first GroupWise gathered in the Kurhaus for the first GroupWise Summit:Summit:

• Howard Tayler (GroupWise Product Manager)Howard Tayler (GroupWise Product Manager)• Tay Kratzer (GroupWise 6.5 Admin Guide)Tay Kratzer (GroupWise 6.5 Admin Guide)• Danita Zanré (Caledonia)Danita Zanré (Caledonia)• and many othersand many others

Very intense program, 2 days GroupWise POWER!Very intense program, 2 days GroupWise POWER!More info: www.GroupWise.AdvisorEvents.comMore info: www.GroupWise.AdvisorEvents.com

GroupWise GroupWise guru’s all over guru’s all over EMEA working EMEA working

together intogether in


Support from all Support from all over EMEAover EMEA

DenmarkDenmarkTommy MikkelsenTommy MikkelsenJesper BergstedtJesper BergstedtSøren FrederiksenSøren FrederiksenClaus ChristensenClaus ChristensenKaare Frogne-AjspurKaare Frogne-AjspurAndrée WelinAndrée WelinMads Nørgaard MadsenMads Nørgaard MadsenAnders Damgaard NielsenAnders Damgaard NielsenJannik StenstrupJannik StenstrupFrodi DanielsenFrodi DanielsenLars FrandsenLars FrandsenClaus AlstedClaus AlstedSøren KällstrømSøren KällstrømHelge Olav UllaHelge Olav UllaKaare MortensenKaare MortensenBoris PhilipsenBoris PhilipsenKaren LotzKaren LotzGitte MadsenGitte MadsenGitte PerssonGitte PerssonLise PetersenLise PetersenMichael EnevoldMichael EnevoldMichael KonradMichael KonradGert SøgaardGert SøgaardSøren Peter NørgaardSøren Peter NørgaardAllan ClausenAllan ClausenHanne HemmingsenHanne HemmingsenBjørn KelsenBjørn KelsenTorben HvolbyTorben HvolbyLars SkalkamLars SkalkamJan DupontJan DupontJan LehmannJan LehmannSøren Balle-JensenSøren Balle-JensenIb AndersenIb AndersenCarsten EismarkCarsten EismarkPeter ChristiansenPeter ChristiansenMichael KeplerMichael KeplerPeter HauptPeter HauptSteen RahbekSteen RahbekMichael Hoffmann BangMichael Hoffmann BangJan SpureJan SpureChris AnthonsenChris AnthonsenErling ChristensenErling ChristensenAnders SekkelundAnders SekkelundDennis HansenDennis HansenMogens Møller NielsenMogens Møller NielsenJan LohseJan LohseLone Barslund MadsenLone Barslund MadsenPeter Taulborg MadsenPeter Taulborg MadsenChristian LeanderChristian LeanderBrian Overgaard BentzenBrian Overgaard BentzenLars NielsenLars NielsenKenneth FribertKenneth FribertLars PiilLars PiilMads NielsenMads NielsenCarsten BarmingCarsten BarmingNiels Ole JensenNiels Ole JensenChristian Thomas Christian Thomas ChristiansenChristiansenLars Rohbrandt – CaslanLars Rohbrandt – Caslan

Czech RepublicCzech RepublicVaclav SamsaVaclav SamsaMartin GondekMartin Gondek

SwitzerlandSwitzerlandSylvia HagenSylvia HagenBeat SchweglerBeat SchweglerHannes RegliHannes RegliPeter RohnerPeter RohnerRichard KupprionRichard Kupprion

AustriaAustriaDiethmar Rimser Diethmar Rimser Bettina BruckmoserBettina BruckmoserGerald RodlerGerald RodlerPeter JahnPeter Jahn

ItalyItalyJosef KastlJosef Kastl

BelgiumBelgiumFilip LambertFilip Lambert

the Netherlandsthe NetherlandsErno de KorteErno de KorteRoel van BuerenRoel van BuerenCor van de MerweCor van de MerweRob BastiaansenRob BastiaansenJeroen de BeerJeroen de BeerMark BeermanMark BeermanRob van der VaartRob van der VaartWilfried RutjesWilfried RutjesRaymond MeijllRaymond MeijllFrank KorpershoekFrank KorpershoekCor de BoerCor de BoerLeen SpaansLeen SpaansPaul KemperPaul KemperMarga StrubbeMarga StrubbeGert ter BurgGert ter BurgNiels EmmerNiels EmmerWouter de KokWouter de KokRuben TeulingRuben TeulingWiljo TieleWiljo TielePeter BakkerPeter BakkerJean-Paul OttoJean-Paul OttoPeter van OortPeter van OortHenk FeunekesHenk FeunekesLeon UrbanusLeon UrbanusJeroen HijmansJeroen HijmansAd SmitAd SmitMathijs HuibersMathijs HuibersMaik BerkelmansMaik BerkelmansRob ZwolloRob ZwolloFloris SpronkFloris SpronkPaul ZwiersPaul ZwiersAdrie de RegtAdrie de RegtHenny PerforsHenny PerforsWillemjan RoesWillemjan RoesJan WarnierJan WarnierEdward van der MaasEdward van der Maas

United KingdomUnited KingdomChris JukesChris JukesPaul MitchellPaul MitchellBrian GreenBrian GreenJeff OrrJeff OrrMartin CoxMartin CoxPhil BrownPhil BrownDave ParkesDave ParkesJohn EllisJohn EllisAndrew PearseAndrew PearseSimon ShiltonSimon ShiltonTony HainesTony Haines

GermanyGermanyMichael NaunheimMichael NaunheimChris NevenerChris NevenerHerbert LeferingHerbert LeferingUlrich NeumannUlrich NeumannUwe Carsten KrauseUwe Carsten KrauseMichael SturmMichael SturmMarco MikulitsMarco MikulitsLeonhard KurzLeonhard KurzDetlef KochDetlef KochMarc ConradtyMarc ConradtyBodo Lamik Bodo Lamik Andreas Ruppelt Andreas Ruppelt Gaby BorchertGaby BorchertTobias FederlTobias FederlMichael HoenerMichael HoenerTim MannersTim Manners

FranceFranceCharles van HemertCharles van Hemert

PolandPolandTomasz Cwietkowski Tomasz Cwietkowski Andrzej MusiszAndrzej Musisz

NorwayNorwayPatrick FrontériPatrick FrontériKjell BrekkeKjell BrekkeErik AasethErik Aaseth

SwedenSwedenPer-Olof Ahlström Per-Olof Ahlström Bengt RinghBengt Ringh

FinlandFinlandTomi Moberg Tomi Moberg

SpainSpainAbel JulienAbel JulienVíctor GalinoVíctor Galino

South AfricaSouth AfricaDirk RobinsonDirk RobinsonJeanne NellJeanne NellJohn LincolnJohn LincolnRussell CohenRussell Cohen

BulgariaBulgariaSvetlin PetrovSvetlin Petrov

RussiaRussiaAndre PotapovAndre Potapov

1111

22

44551122

1122

1616

363611115858

2233

1111

South Africa:South Africa: 4 4

11

Middle East:Middle East: 3 3


Breaking News: Breaking News: Microsoft to pay Microsoft to pay

Novell $536 Million SettlementNovell $536 Million SettlementNovell stocks up 9%!!!Novell stocks up 9%!!!

According to Tay Kratzer:According to Tay Kratzer:““For predatory practices and damage For predatory practices and damage

to the Netware market. to the Netware market. Novell also announced that there is still a suit pending Novell also announced that there is still a suit pending

against Microsoft regarding damage against Microsoft regarding damage to the WordPerfect Suite.to the WordPerfect Suite.

Microsoft has not been willing tom settle until now on that Microsoft has not been willing tom settle until now on that suit, but you can imagine they will do now!”suit, but you can imagine they will do now!”


AgendaAgenda

Why use a PDA?Why use a PDA?Cost of Ownership and Cost of Ownership and Return on InvestmentReturn on InvestmentLimited devicesLimited devicesHow to get (GroupWise) data How to get (GroupWise) data on these devices?on these devices?Cradle-based versus Server-Cradle-based versus Server-basedbasedAre there any standards? Are there any standards? DemonstrationsDemonstrationsConcluding remarksConcluding remarks

Warning This session contains information known to the State of California

to cause a disease called“information overflow”.

These slides also contain information that could make you happy, but some small print

could also damage your eyes. You’re advised to read the full articles in the

GroupWise Advisor magazine


Why a PDA?Why a PDA?Is that the same question as:Is that the same question as:

Why a mobile phone?Why a mobile phone?

Discussion 5 years ago: Discussion 5 years ago: “Do you really need a mobile phone?”“Do you really need a mobile phone?”

Who in this room does not have a mobile phone?Who in this room does not have a mobile phone?Mobile phones are Mobile phones are convergingconverging with PDA’s with PDA’s

• BlackBerry – PDA->phone - with keyboardBlackBerry – PDA->phone - with keyboard• Treo600 (Palm) – PDA->phone - with keyboardTreo600 (Palm) – PDA->phone - with keyboard• SonyEricsson P800/P900 – Phone->PDA - no keyboardSonyEricsson P800/P900 – Phone->PDA - no keyboard• PocketPC -> SmartPhonesPocketPC -> SmartPhones

High-speed High-speed wirelesswireless available available• WiFi internal/hotspotsWiFi internal/hotspots• GSM/GPRS GSM/GPRS • UMTSUMTS – starting up – starting up


Choosing the right PDA or phoneChoosing the right PDA or phone

Decision to use a certain type of PDA or phone is still quite often Decision to use a certain type of PDA or phone is still quite often a a personal decisionpersonal decision, not a , not a corporate decisioncorporate decision

IT Department tries to set a IT Department tries to set a standardstandard, but , but business needs business needs of the of the individual key personnel (quite often management) do not always individual key personnel (quite often management) do not always correspond with the correspond with the preferencespreferences of their own IT people, resulting in an of their own IT people, resulting in an large variety of device types. large variety of device types.

• ““I need a PDA with a I need a PDA with a keyboardkeyboard””• ““I need a I need a smallsmall mobile phone with mobile phone with WordWord, Excel and PowerPoint”, Excel and PowerPoint”• ““My My oldold Palm is still running well, why should we dump it?” Palm is still running well, why should we dump it?”• ““My HP 720 might be old, but the keyboard is My HP 720 might be old, but the keyboard is superiorsuperior””• ““I need a PDA with I need a PDA with batterybattery that lasts for 2 weeks” that lasts for 2 weeks”• ““I don’t like the Nokia9210 from Pierre, too I don’t like the Nokia9210 from Pierre, too bulkybulky.”.”

Supporting such a Supporting such a diversitydiversity will will result in result in high costshigh costs

• Buying is not too expensive (< € 500)Buying is not too expensive (< € 500)• Supporting is expensive (> € 2.500)Supporting is expensive (> € 2.500)


GroupWise and PDA’s – 4 categoriesGroupWise and PDA’s – 4 categories

PalmPumaTech

NexicToffa (SymcML)

PumaTechNotifyLinkJP Mobile

TMA GWAnyWhereOmniTS OmniMobile

PocketPCPumatech

Toffa SyncMLNexic

NotifyLinkJP Mobile

TMA GWAnyWhereOmniTS

OmniMobile

SymbianToffa SyncML

Advansys LinkwiseTeamWare MobileTMA GWAnyWhere

OmniTS OmniMobile

BlackberryConsilientNotifyLinkBB Sync

RIM - BES


Low cost in buyingLow cost in buyingHigh cost of ownershipHigh cost of ownership

Total Cost Ownership (TCO)• Estimated total TCO of PDA per business user is $3,000 a year• Add wireless capability, total rises by $1,392 to $4,392• PDA’s standard issue for workers -> understanding handheld TCO is critical• TCO of wireless devices is directly related to their capabilities• Increased processing power & advanced applications requires greater investment

Total Impact • The expenses associated with adding a wireless modem or PC card are comprised

primarily of hardware, support and service fees• These costs include training to use devices, and deploying them to workforce. • Enterprises: “What are benefits (ROI) of additional $1,392 for connectivity?” • Wireless enables real-time communications; integrating voice and data will increase

productivity and connectivity• Such benefits are difficult to quantify

Determining Return on Investment (ROI)• Actual ROI varies widely, depending on user and applications in handheld device • Companies that go beyond the return on specific mobile applications -- linking

technology investments to sales revenue, customer support and internal operations goals -- will be better equipped to define a mobile ROI

The view of Gartner The view of Gartner (according to Gartner report 2002)(according to Gartner report 2002)


Breakdown of Cost of ownershipBreakdown of Cost of ownership

Breaking down TCO for integrated wireless PDA• 60% cost is capital, including hardware, software and network services • 30% operations: technical services, application management and development• 10% for administrative expenses • With service costs having the biggest impact on capital expenditures -- at $50 to $100 a

month -- businesses should consider consolidating providers, bundling services and negotiating contracts to reduce the total cost of ownership

Need for Wireless • Businesses need the addition of wireless mobility, because to keep up with the

competition. They need to contact their clients more quickly and be able to provide immediate feedback

• Among the factors enterprises should consider in determining the costs of ownership related to mobile technology are an increase in productivity and a subsequent increase in revenue, improved accuracy associated with constant communication and lower costs based on improved efficiency

The view of Gartner The view of Gartner (continued)(continued)

To be able to manage these costs you need a To be able to manage these costs you need a flexible solutionflexible solution to connect those to connect those devices to your GroupWise systemdevices to your GroupWise system

You could consider using You could consider using ZENworks for Handhelds ZENworks for Handhelds to manage these devicesto manage these devices

TCO = Total Cost of OwnershipTCO = Total Cost of Ownership

Good News:

With GroupWise & the GroupWise partners

we can do it a lot cheaper!


Growing number of still limited devicesGrowing number of still limited devices

PDA’s and phones are PDA’s and phones are incredibly sophisticatedincredibly sophisticated devices, with a processor and devices, with a processor and memory size which is often magnitudes faster and larger then the first IBM PC, memory size which is often magnitudes faster and larger then the first IBM PC, but resources are still very limited in comparison to a desktop or laptopbut resources are still very limited in comparison to a desktop or laptop

MemoryMemory: limited amount of storage: limited amount of storage• device memory, starts with 16MB, not more then 64 Mbdevice memory, starts with 16MB, not more then 64 Mb• additional memory cardsadditional memory cards

Input/outputInput/output• quite often no real keyboard quite often no real keyboard • limited screen sizes limited screen sizes • This makes them less suitable to create large e-mails This makes them less suitable to create large e-mails

and do other sophisticated stuff without additional devices and do other sophisticated stuff without additional devices such as an external keyboardsuch as an external keyboard

ConnectionsConnections: connect to your system or the internet via: connect to your system or the internet via• Indirect connectionsIndirect connections: :

– Basic synchronization software will quite often enable to use Basic synchronization software will quite often enable to use the IP stack of the computer to connect the PDA to any the IP stack of the computer to connect the PDA to any IP-based source, for example enabling you to browse to certain web pagesIP-based source, for example enabling you to browse to certain web pages

• Direct connectionsDirect connections: : – PDA or phone uses GSM, GPRS, WiFi, or any other means to connect to the Internet PDA or phone uses GSM, GPRS, WiFi, or any other means to connect to the Internet

and the ability to connect to different services. Consider:and the ability to connect to different services. Consider:– bandwidth (limited with GSM, better with GPRS, much better with WiFi) bandwidth (limited with GSM, better with GPRS, much better with WiFi) – security (encryption and/or VPN is necessary when synchronizing corporate data)security (encryption and/or VPN is necessary when synchronizing corporate data)

Managing expectations. Of course your users need to receive, read and even edit a 2 Mb Word doc as an e-mail attachment on a PDA with 16 Mb of memory connected via 9.600 kb GSM. This might seem ridiculous to you, but to them the size of 2 Mb might not even be visible; quite often such a size doesn’t mean anything else to them but a number.


How to get data on the device? How to get data on the device?

Basically three methods to access GroupWise data:Basically three methods to access GroupWise data:1.1. Presented as “Presented as “live datalive data””

2. Synchronized to the 2. Synchronized to the native data-storenative data-store of the device, of the device, using native applicationsusing native applications

3. Synchronized to a 3. Synchronized to a separate data-storeseparate data-store, , using custom applicationsusing custom applications

Service Provider

firewall

DMZ

firewall

1

2

4

1

3 3

1


How to get data on the device?How to get data on the device? 1/31/3Live Data – GroupWise Webaccess and the likesLive Data – GroupWise Webaccess and the likes

Presented as “Presented as “live datalive data”, using a server (3, 4). GroupWise 6.x has wireless ”, using a server (3, 4). GroupWise 6.x has wireless support via out-of-the-box WebAccess, you can view the complete mailbox via support via out-of-the-box WebAccess, you can view the complete mailbox via WAP/WML, HDML, Simple HTML or any other User Interface that could be added WAP/WML, HDML, Simple HTML or any other User Interface that could be added to WebAccess. to WebAccess.

• RequirementsRequirements::– SuitableSuitable browser on the device browser on the device – IP-connection to the WebAccess server, more secure with SSL, if IP-connection to the WebAccess server, more secure with SSL, if

supported by the devicesupported by the device• IssuesIssues::

– Requires a Requires a stablestable connection connection– User will have to User will have to loginlogin and maneuver and maneuver

to the correct folder or optionto the correct folder or option• ExamplesExamples::

– GroupWise WebAccess 6.0 & 6.5GroupWise WebAccess 6.0 & 6.5– Several vendors, like AppSwing & Teamware,Several vendors, like AppSwing & Teamware,

have enhanced or improved this model, have enhanced or improved this model, making it even more user-friendlymaking it even more user-friendly

Service Provider

firewall

DMZ

firewall

1

2

4

1

3 3

1


How to get data on the device?How to get data on the device? 2/32/3Synchronize via cradle & serverSynchronize via cradle & server

Synchronize to the Synchronize to the device applicationsdevice applications, using a cradle (2) or a server (3,4). , using a cradle (2) or a server (3,4). The GW data needs to be converted to the device format and synchronized to The GW data needs to be converted to the device format and synchronized to the native data-store on the device.the native data-store on the device.

• RequirementsRequirements::– Cradle or server software with a proper (IP-)connectionCradle or server software with a proper (IP-)connection– Almost always (small) application on device (even Puma!!!), Almost always (small) application on device (even Puma!!!),

but not on native SyncML devicesbut not on native SyncML devices• IssuesIssues::

– Conflict resolutionConflict resolution “What to do with data that “What to do with data that was changed on both sides in between syncs”was changed on both sides in between syncs”

– Mapping of data, some of the Mapping of data, some of the newernewer GroupWise 6.5 address book fields GroupWise 6.5 address book fields (like birthday) are not always supported (like birthday) are not always supported

– Some problems with Some problems with translatedtranslated GW versions GW versions (Puma -> non-English address books!)(Puma -> non-English address books!)

– Determining changes on either sideDetermining changes on either side• ExamplesExamples: :

– Advansys – LinkWiseAdvansys – LinkWise– JP Mobile - SureWaveJP Mobile - SureWave– Messaging Architects - GWAnywhereMessaging Architects - GWAnywhere– PumaTech - IntelliSync PumaTech - IntelliSync – Quartz Development – PortaMailQuartz Development – PortaMail– Toffa – SyncWisePro/SyncWiseEnterpriseToffa – SyncWisePro/SyncWiseEnterprise

Service Provider

firewall

DMZ

firewall

1

2

4

1

3 3

1


How to get data on the device?How to get data on the device? 3/33/3Remote (GroupWise) Store & (GroupWise) ApplicationRemote (GroupWise) Store & (GroupWise) Application

Synchronized to a Synchronized to a local (GroupWise) remote storelocal (GroupWise) remote store, using cradle (2), server , using cradle (2), server (3,4) or client application on device (1). The application and data store can be (3,4) or client application on device (1). The application and data store can be optimized to use device’s resources in most efficient way and there is no need optimized to use device’s resources in most efficient way and there is no need for field mapping. Some applications even have look and feel of GroupWise to for field mapping. Some applications even have look and feel of GroupWise to reduce learning curve.reduce learning curve.

• Requirements:Requirements:– Cradle or server software and a proper (IP-)connectionCradle or server software and a proper (IP-)connection– A (small) application and a A (small) application and a data-storedata-store on the device on the device

• Issues:Issues:– Determining changes on either sideDetermining changes on either side– Conflict resolution “What to do with data that Conflict resolution “What to do with data that

was changed on both sides in between syncs”was changed on both sides in between syncs”– MemoryMemory usage for application and data usage for application and data

• Examples:Examples: – Nexic - SynchronisNexic - Synchronis with a GW client on with a GW client on

Palm and PocketPCPalm and PocketPC– NotifyLinkNotifyLink with a separate mail-client and with a separate mail-client and

data-store for e-mail on BBdata-store for e-mail on BB– Omni-TS Omni-TS with with OmniMobileOmniMobile, separate data-store , separate data-store

and client connected to WebAccess Agent and client connected to WebAccess Agent

Service Provider

firewall

DMZ

firewall

1

2

4

1

3 3

1


Cradle basedCradle based

Cradles Cradles are everywhere: are everywhere: • PDA’sPDA’s: almost all of the PDA’s are being delivered with a cradle or some : almost all of the PDA’s are being delivered with a cradle or some

other way to connect to a computerother way to connect to a computer• PhonesPhones: even most of the (more advanced) phones can connect to your : even most of the (more advanced) phones can connect to your

computer via a cradle, cable, infrared or Bluetooth to update and/or computer via a cradle, cable, infrared or Bluetooth to update and/or backup at least the backup at least the addressaddress bookbook

Standard softwareStandard software like HotSync or ActiveSync to: like HotSync or ActiveSync to:• Collect, deliver and/or synchronize the data on the deviceCollect, deliver and/or synchronize the data on the device

Additional software Additional software to enhance the basic cradle-sync, like:to enhance the basic cradle-sync, like:• Advansys - Advansys - LinkWiseLinkWise• Nexic - Nexic - SynchronisSynchronis• Puma - Puma - IntelliSyncIntelliSync for GroupWise & Exchange (their biggest revenues for GroupWise & Exchange (their biggest revenues

seem to come from Outlook/Exchange market!!!)seem to come from Outlook/Exchange market!!!)• Quartz Development – Quartz Development – PortaMail & SmartSyncPortaMail & SmartSync• Toffa – Toffa – SyncWiseProSyncWisePro

IssuesIssues• Deployment, maintenance and support on desktops is Deployment, maintenance and support on desktops is expensiveexpensive• Support for Support for multiplemultiple sync-stations, using sync at home and at the office, sync-stations, using sync at home and at the office,

is often is often difficultdifficult or or impossibleimpossible


Are there any (open) standards?Are there any (open) standards?

CradleCradle-based: -based: nono standards, every solution is standards, every solution is proprietaryproprietaryServerServer-based: Open Standard – -based: Open Standard – SyncMLSyncML

•Sponsored by Ericsson, IBM, Lotus, Matsushita Communication, Motorola, Sponsored by Ericsson, IBM, Lotus, Matsushita Communication, Motorola, Nokia, Openwave, Starfish Software and SymbianNokia, Openwave, Starfish Software and Symbian

•Also supported by leading wireless companies (> 450)Also supported by leading wireless companies (> 450)•Describes wireless synchronization between many data-sources in general, Describes wireless synchronization between many data-sources in general, including collaboration and databasesincluding collaboration and databases

•Embedded in several mobile phonesEmbedded in several mobile phones•SyncML clients available for PocketPC & Palm (not for BB)SyncML clients available for PocketPC & Palm (not for BB)

Vendors offering GroupWise SyncML solutions:Vendors offering GroupWise SyncML solutions:•Toffa – SyncWiseEnterpriseToffa – SyncWiseEnterprise

a true SyncML servera true SyncML server•Messaging Architects – GWAnywhereMessaging Architects – GWAnywhere

supports SyncML devicessupports SyncML devices•JP Mobile – SureWaveJP Mobile – SureWave

is based on SyncMLis based on SyncML•Teamware – Teamware MobileTeamware – Teamware Mobile

Server can offer data to SyncML devicesServer can offer data to SyncML devices•Quartz DevelopmentQuartz Development

announced to develop a SyncML serverannounced to develop a SyncML server


Cradle Based versus Server BasedCradle Based versus Server Based

Cost structure can be a bit more complex, with server and client based license fees.

Con:Software, maintenance and support costs can be directly coupled to a user; however, these costs generally are higher than with a server based solution.

Pro:

Most server based solutions offer a true ”anywhere – anytime” solution: as long as the PDA can use IP to connect to the server a sync can be accomplished. This will work with WiFi, GSM/GPRS, CDPD, and other channels.

Pro:Although some sync software can be configured to support LAN-based sync, the result is that the client-p.c. should be left online, logged into the network and the firewall should allow traffic to the ports in use. The resulting LAN-based sync is quite often cumbersome.

Con:

The user can use any p.c. with the standard sync software, which quite often supports “guest” accounts, to connect to the sync server

Pro:Most often the user can only install the standard sync software on one or two PC's; quite often the user wants/needs to sync at the office and at home. The local sync software install is usually tied to the user's account and PDA. Even if multiple sync software installs are possible the resulting syncs might not always be correct.

Con:

There is a larger risk for SPOF's, which can be reduced by a multi-server installation with failover or load-balancing

Con:In general, a distributed model presents less SPOF’s (Single Points of Failure)

Pro:

The current solutions all depend on the GroupWise Win32 client API, which makes it necessary to use a Windows server with a GroupWise client installed. This could present scalability and stability issues.

Con:GroupWise information is accessed via the user's PC. As long as the GroupWise client is running or accessible the device can perform a sync, requiring no more load on the system than if the user was browsing their mailbox, making it a scalable solution.

Pro:

The server will (and should) most often be a US version of Windows2000 with a US version of the GroupWise client, resulting in no language problems. The user doesn’t notice this.

Pro:Additional software doesn’t always support all the languages necessary; Pumatech’s IntelliSync for example doesn’t support the Dutch GroupWise address book.

Con:

Server install, the user (most often) doesn’t need any software on the desktop; a single server can often serve hundreds of users.

Pro:Additional software is often not easily manageable (difficult ZEN snapshots, easily “disturbed”), resulting in high maintenance costs and expert helpdesk skills

Con:

No additional software is required on the desktop, normal ActiveSync/HotSync is used; most solutions do require a small applet on the PDA

Pro:Additional software on top of ActiveSync/Hotsync needs to be installed on the desktop of a user, making these computers an exception to a corporate standard; quite often a solution will install additional software on the PDA as well

Con:

Server basedCradle based


Server-based: Push or Pull?Server-based: Push or Pull?

PullPull:: User driven: “User driven: “PushPush Sync Button” Sync Button”Traditionally, most PDA’s, like Palm Traditionally, most PDA’s, like Palm and PocketPC, have and PocketPC, have

• hardware-buttonhardware-button either on either on– the cradle the cradle – the devicethe device

• soft-buttonsoft-button on on – the device the device – the desktop computer the desktop computer

Pushing the button will Pushing the button will startstart the the synchronizationsynchronization

PushPush::

Server driven: server will push new Server driven: server will push new information to deviceinformation to device

• Server will Server will frequentlyfrequently (more or less (more or less continuously) look for new continuously) look for new informationinformation

• Server tries to Server tries to pushpush new new information towards deviceinformation towards device

• Quite often always on-line, either Quite often always on-line, either via an analog network in USA and via an analog network in USA and Canada or via GPRSCanada or via GPRS

• Device can either Device can either beepbeep or buzz the or buzz the user awake (sometimes literally :-)user awake (sometimes literally :-)

Push can be very useful, but Push can be very useful, but costlycostly in in some mobile networkssome mobile networks

There is one other important thing to consider: do I want to be There is one other important thing to consider: do I want to be notifiednotified of every of every new item new item immediatelyimmediately (commonly called: “ (commonly called: “pushpush”) or will the user take some ”) or will the user take some action to collect new information (“action to collect new information (“pullpull”)?”)?

Some server-based solutions offer what’s called a “Some server-based solutions offer what’s called a “semi-pushsemi-push” mechanism:” mechanism: Notification via for example an SMS message Notification via for example an SMS message Notifies the user or device that new information is availableNotifies the user or device that new information is available Sometimes even invoke device application to start synchronizationSometimes even invoke device application to start synchronization


Your biggest challenge:Your biggest challenge:

Biggest challenge often:Biggest challenge often:• Do I Do I satisfysatisfy the the needsneeds of my of my

users? users? oror• Do I buy Do I buy nicenice piece of piece of

technologytechnology??

Focus should be on Focus should be on ““Feature MappingFeature Mapping”:”:

• It’s those tiny details It’s those tiny details making a user making a user unhappyunhappy

• Result: solution Result: solution notnot being being used well enoughused well enough

No PDA- solution No PDA- solution CANCAN map map 100% GW features100% GW features

Feature mappingFeature mappingGroupWiseGroupWise ** PDA-solutionPDA-solution

GW 6.5 Address Book GW 6.5 Address Book FieldsFields 5%5% PDA Address PDA Address

Book FieldsBook Fields

Shared/Read-onlyShared/Read-onlySystem AddressSystem Address

5%5% Changes made in Changes made in Address BookAddress Book

Group Appointments, Group Appointments, change and deletechange and delete 0%0% Support for Group Support for Group

Appointments ???Appointments ???

Mark Read/UnreadMark Read/Unread 90%90% Mark Read/UnreadMark Read/Unread

Will GW Sent Items Will GW Sent Items folder be filled?folder be filled? 60%60% Separate Sent Items Separate Sent Items

mechanismmechanism

Notes in tasks and Notes in tasks and appointmentsappointments 75%75% Notes in tasks and Notes in tasks and

appointmentsappointments

Multiple mail folder Multiple mail folder supportsupport 25%25% Additional mail folders Additional mail folders

supported?supported?

GroupWise GroupWise look and feellook and feel

5%5% Native PDA interface of Native PDA interface of GroupWise alike?GroupWise alike?

Forward, Forward, Reply, Reply allReply, Reply all 95%95% Forward, Forward,

Reply, Reply allReply, Reply all

ResendResend 0%0% No resend optionNo resend option

Recurring appt’sRecurring appt’s 30%30% Recurring appt’sRecurring appt’s

* appr. percentage of solutions that map completely* appr. percentage of solutions that map completely


Quiz Question:Quiz Question:

How many 3How many 3rdrd vendors vendors deliver Sync Solutions deliver Sync Solutions

for GroupWise?for GroupWise?


www.gpxs.net

GPXS provide a hosted email solution for all Corporate messaging platforms, including GroupWise. Due for delivery early in 2004 is an extended version of the service that provides full wireless synchronisation of email and calendar without having to install a Blackberry Enterprise server or non-GroupWise email services.

Server basedBlackBerry

GPXS

www.pumatech.com

IntelliSync software keeps you constantly current with direct, two-way synchronization between your PC and Palm OS or Pocket PC/Windows CE (including Pocket PC Phone Edition) device. Synchronize your email, calendar, contacts, and tasks with the personal information management, contact management, and groupware applications.

Cradle basedAll platforms, except BlackBerry

PumaIntelliSync

www.notifycorp.com

NotifyLink is ideal for mobile professionals who need real time “Over-the-Air” Synchronization and “Push Notification” of their email, calendar, contacts, and tasks. It provides support for multiple wireless 2-way devices, multiple networks, control of global settings, high-level security, encryption of messages, and synchronization.

Server basedAll platforms, supportinga large number of different devices

NotifyNotifyLink

www.nexic.com

Nexic Synchronis is the most powerful and flexible application created for GroupWise handheld users. Transferring just the data you want, as well as using an enterprise level client on your handheld device, combine to give you power and flexibility on the go. Most interesting feature: Synchronis Client, running a GroupWise client on your PDA!

Cradle basedWireless version announcedPalm, PocketPC

NexicSynchronis

www.gwtools.com

Based on Extended Systems One Bridge Mobile GroupWare platform, GWAnywhere delivers e-mail and PIM (calendar, contacts, and tasks) data to mobile workers any time, anywhere. Regardless of the device they use or the connection method, with options to proactively “push” data to users, give them online access or offline sync capability.

Server basedAll platforms, including SyncML,except BlackBerry

Messaging ArchitectsGWAnywhere

www.advansyscorp.com

Novell GroupWise calendar, contacts and email desktop synchronization for your Nokia 9210 Communicator! LinkWise joins the mobile technology of the Nokia 9210 Communicator with Novell's powerful GroupWise collaboration software.

Cradle basedEpoc/SymbianNokia9210

AdvansysLinkWise

Note: this information is taken from the vendors websites and does not necessarily reflect the opinions of the presenter of this session.

www.toffa.com

SyncWiseEnterprise provides comprehensive synchronization facilities between GroupWise and any SyncML enabled mobile device. The Synthesis SyncML client for Pocket PC and Palm or native SyncML support of Symbian phones like Sony P800, sync email, calendar, to-do lists and contact information. All will be consistent, accessible and up-to-date.

Server basedSyncMLCradle basedPalm

ToffaSyncWiseEnterpriseSyncWisePro

www.consilient.com

Consilient2 is built on open standards to deliver GroupWise® email and calendar on BlackBerry or any Java-enabled device. The Consilient2 Solution builds on the BlackBerry Enterprise Server (BES) and provides GroupWise users with a "true" BlackBerry experience.


Consilient

www.omni-ts.com

OmniMobile is the leading wireless messaging solution providing Novell "native" GroupWise connectivity for PocketPC, Palm & Smartphone users. What makes OmniMobile unique is that it provides direct access through GroupWise via the WebAccess agent, no extra hardware or infrastructure changes required.


OmniTSOmniMobile

www.quartzdevelopment.co

m

PortaMail is the complete solution for synchronizing your Pocket PC based handheld with Novell GroupWise. Application data is synchronized in both directions. PortaMail can synchronize the following handheld application data: Email (with attachments), Calendar + Reminder Notes, Address Book, Tasks.

Cradle basedPocketPC, Palm

Quartz DevelopmentPortaMail

www.jpmobile.com

JP Mobile’s SureWave Enterprise Server (SureWave) provides full GroupWise functionality (bi-directional synchronization of e-mail, calendar, contacts and to-do lists) on RIM, Pocket PC, Palm and Symbian handhelds. SureWave also supports browser-based access on WAP-capable mobile phones

Server basedAll platforms, including SyncML,except BlackBerry

JP Mobile

www.lmis.de

With bb.sync, LMIS.mobile provides a solution to integrate alternative email, calendar and address software with the Blackberry Enterprise Server. With the help of connectors bb.sync is synchronizing address, calendar and email-data between the corporate groupware and the Blackberry Enterprise Server, in some cases even going beyond the BES's functionality.


LMISbb.sync

www.teamware.com

Teamware Mobile is a new mobile service that frees you from your desktop. It offers secure wireless access to enterprise information systems independent. Your e-mail and calendar services are automatically available via your mobile phone. Thanks to the continuous GPRS service, the connection is fast and cost-efficient. Support for GroupWise Summer 2004.

Server basedAll platforms thatSupporting SyncML

TeamwareTeamware Mobile


Presenting a selection of sync solutionsPresenting a selection of sync solutions

Experience with PDA’s for many yearsExperience with PDA’s for many yearsWritten several articles:Written several articles:

• Magazines like GroupWise AdvisorMagazines like GroupWise Advisor• With Tay Kratzer as technical editorWith Tay Kratzer as technical editor

Introduction of the following productsIntroduction of the following productsCategory 2Category 2

• BlackBerryBlackBerry• Toffa SyncWiseEnterpriseToffa SyncWiseEnterprise• Messaging Architects GWAnywhereMessaging Architects GWAnywhere• TeamWare MobileTeamWare Mobile

Category 3Category 3• Nexic Synchronis on PalmNexic Synchronis on Palm• Omni-TS OmniMobileOmni-TS OmniMobile

This is only part of the collection


Feeding your Tamagotchi and BlackBerry Feeding your Tamagotchi and BlackBerry with the right stuff: GroupWisewith the right stuff: GroupWise

Striking resemblance between Tamagotchi’s and BlackBerries: Striking resemblance between Tamagotchi’s and BlackBerries:

You either love or hate themYou either love or hate them

Some people call them: “manager’s toys”Some people call them: “manager’s toys”Like with Tamagotchi’s, a life form that needs to be Like with Tamagotchi’s, a life form that needs to be nourishednourished by it’s owner, you will have to by it’s owner, you will have to nurturenurture your BlackBerries and your BlackBerries and feedfeed them with the right stuff: them with the right stuff:

the GroupWise information storethe GroupWise information storeto keep your BlackBerry users to keep your BlackBerry users happyhappy and satisfied. and satisfied. BlackBerry is BlackBerry is hothot in North America for quite some time in North America for quite some time and now and now introducedintroduced in Europe in Europe RIM recently announced: RIM recently announced: 2 million thumbs2 million thumbs use a BlackBerry use a BlackBerry

Latest News: RIM develops

native GroupWise support for

BlackBerry Enterprise Server 4.0!!!

To be delivered Q1-2005


Toffa SyncWiseEnterpriseToffa SyncWiseEnterprise

Background & architecture of Toffa SyncWiseEnterpriseBackground & architecture of Toffa SyncWiseEnterprise • Server-based synchronization (category 2)Server-based synchronization (category 2)• True SyncML serverTrue SyncML server• Using Win32 API’s on Windows32 boxUsing Win32 API’s on Windows32 box• Relatively mature solutionRelatively mature solution• Installed base in Europe and beyondInstalled base in Europe and beyond

Synchronizes GroupWiseSynchronizes GroupWise• NativeNative PDA applications PDA applications• OTA via GRPS, WiFi or IP via the cradleOTA via GRPS, WiFi or IP via the cradle• Any Any SyncMLSyncML phone, over 140 different types phone, over 140 different types• PalmPalm & & PocketPCPocketPC using Synthesis SyncML client using Synthesis SyncML client

AdministrationAdministration• User self service, web-based User self service, web-based • Admin currently Win32, soon web-basedAdmin currently Win32, soon web-based

Latest version supports Latest version supports SystemSystem and and SharedShared Address Books, also Address Books, also Read OnlyRead Only address booksaddress books

OTA = Over the Air


Messaging Architects GWAnyWhereMessaging Architects GWAnyWhere

Background & architecture Messaging Architects GWAnywhereBackground & architecture Messaging Architects GWAnywhere• Server-based synchronization (category 2)Server-based synchronization (category 2)• Based on strong Extended Systems Based on strong Extended Systems engineengine, ,

with many with many additionaladditional features features• Using Win32 API’s on Windows boxUsing Win32 API’s on Windows box• Messaging Architects created GW Messaging Architects created GW connectorconnector

Synchronizes GroupWiseSynchronizes GroupWise• NativeNative PDA applications PDA applications• OTA via GRPS, WiFi or IP via the cradleOTA via GRPS, WiFi or IP via the cradle• PalmPalm• PocketPC PocketPC • Symbian & SyncML devices (in latest version)Symbian & SyncML devices (in latest version)

Semi-PushSemi-Push (server sends notification to device,(server sends notification to device, which pulls the data towards the device) which pulls the data towards the device)

OTA = Over the Air


Teamware Mobile Teamware Mobile

Background & architecture of Teamware MobileBackground & architecture of Teamware Mobile• Server-based synchronization (category 2)Server-based synchronization (category 2)• Using new API’s on Using new API’s on Suse Linux SLES 9Suse Linux SLES 9 box box• Supports Novell GroupWise 6.5.3 or laterSupports Novell GroupWise 6.5.3 or later• Based on open industry standardsBased on open industry standards

Synchronizes GroupWiseSynchronizes GroupWise• Mobile information and time managementMobile information and time management• Active e-mail with filteringActive e-mail with filtering• Automatic calendar synchronizationAutomatic calendar synchronization

AdministrationAdministration• User self service, web-based User self service, web-based • Admin web-basedAdmin web-based

Secure access to data systemsSecure access to data systems• Content adaption of Intranet/InternetContent adaption of Intranet/Internet• Information in corporate databasesInformation in corporate databases


Demo: Nexic SynchronisDemo: Nexic Synchronis

Background & architecture of Nexic Synchronis:Background & architecture of Nexic Synchronis:• Remote (GroupWise) Store & Remote (GroupWise) Store &

(GroupWise) Application (category 3)(GroupWise) Application (category 3)• GroupWise GroupWise clientclient on your PDA on your PDA• Developed by Jeff StratfordDeveloped by Jeff Stratford• By using own data store less By using own data store less

problems with “feature mapping”problems with “feature mapping”

Synchronizes with GroupWiseSynchronizes with GroupWise• Via the Via the cradlecradle • OTA announcedOTA announced• Palm (since Spring 2003)Palm (since Spring 2003)• PocketPC (official since May 2004)PocketPC (official since May 2004)

OTA = Over the Air


OmniTS - OmniMobile OmniTS - OmniMobile

Background architecture OmniMobileBackground architecture OmniMobile• UUses WebAcces to access mailboxesses WebAcces to access mailboxes• Local GW-alike application and data-store,Local GW-alike application and data-store,

server-based synch (mix of category 2 & 3)server-based synch (mix of category 2 & 3)Synchronizes GroupWiseSynchronizes GroupWise

• Cradle-sync, Over-the-Air (OTA) and WiFiCradle-sync, Over-the-Air (OTA) and WiFi• Palm & PocketPC, Treo, Smart PhonesPalm & PocketPC, Treo, Smart Phones

– no BlackBerry support – no BlackBerry support• Anything WebAccess can do: proxy, folders,Anything WebAccess can do: proxy, folders,

rules, calendars, address books, delegate >>>rules, calendars, address books, delegate >>>AdministrationAdministration

• 256-bit AES encryption on the device, 256-bit AES encryption on the device, SSL for Internet connectivitySSL for Internet connectivity

• User self-service configurationUser self-service configuration• Poison pill clears mobile device completelyPoison pill clears mobile device completely• NOT REQUIRED: NOT REQUIRED: NoNo Additional Server Additional Server HardwareHardware, ,

No Infrastructure Changes, No 32-bit GW ClientNo Infrastructure Changes, No 32-bit GW Client• REQUIRED: GroupWise WebAccessREQUIRED: GroupWise WebAccess


Some final things to considerSome final things to consider

A PDA or phone has limited resources• Depending on your needs, you might want to remove unnecessary messages from

the device, but leave them in your GroupWise mailbox to further process them• Or you might want your GroupWise mailbox to reflect the deletions you made

during the day on your deviceThese devices will somehow be part of your corporate network

• If a PDA or phone gets lost, valuable information could get lost as well• Quite often users create a small file with all kinds of interesting information, like

passwords, on their device; they will certainly store telephone numbers on it• You should decide on a policy for lost or stolen devices and enforce that policy

with ZENworks for Handhelds or other toolsNot every solution supports the downloading of attachments:

• This is not as bad as it seems: downloading a large attachment via relatively slow link on a device with limited memory resources and quite often limited viewing capabilities can be cumbersome.

• Consider using PDF files, which are relatively small and which can be viewed without these risks of unwanted modification

When choosing a device:• Beware: your own personal favorite device might not be the best corporate choice• The costs of supporting several device types with different software versions will

be much higher than you and your organization can probably afford• However, these devices are definitely all around us now and they will soon

become an important part of GroupWise collaboration environment


ConclusionConclusion

Using a PDA or phone connected to Using a PDA or phone connected to GroupWiseGroupWise opens opens a whole a whole newnew world of world of possibilitiespossibilities

We’re moving into the age of the We’re moving into the age of the “always connected user”“always connected user”; let’s ; let’s make sure your users have the make sure your users have the bestbest connectionconnection to your to your GroupWise systemGroupWise system

Please feel free to Please feel free to shareshare your thoughts, ideas or comments about your thoughts, ideas or comments about this article by sending an email to this article by sending an email to [email protected]@clarify.nl

I’m sure most of your e-mails will be viewed on and replied from I’m sure most of your e-mails will be viewed on and replied from

one of my mobile devices ;-)one of my mobile devices ;-)


Questions and answers Questions and answers &&

Additional resourcesAdditional resourcesGroupWise Advisor Magazine Spring 2004GroupWise Advisor Magazine Spring 2004• ““Use Your PDA or SmartPhone with GroupWise”Use Your PDA or SmartPhone with GroupWise”

GroupWise Advisor Magazine Summer 2004GroupWise Advisor Magazine Summer 2004• How to Feed Your BlackBerry with the Best Stuff: GroupWise!How to Feed Your BlackBerry with the Best Stuff: GroupWise!• WirelessSyncML: Smartphone and PDA SynchronizationWirelessSyncML: Smartphone and PDA Synchronization

GroupWise Advisor Magazine Fall 2004GroupWise Advisor Magazine Fall 2004• Getting in SyncGetting in Sync

GroupWise Advisor Magazine Winter 2004GroupWise Advisor Magazine Winter 2004• RIM BES 4.0 for GroupWiseRIM BES 4.0 for GroupWise

GW Magazine:GW Magazine: www.gwadvisor.comwww.gwadvisor.comTamagothchi:Tamagothchi: www.mimitchi.comwww.mimitchi.comSyncML:SyncML: www.synmcl.orgwww.synmcl.org


Thank you!Thank you!

Please remember to fill out your evaluation.Please remember to fill out your evaluation.

Documents

GroupWise.AdvisorEvents.com GroupWise and PDA’s Solving the PDA Puzzle Erno de Korte Manager/consultantClarify