GroupManager™ - Travelport...2. Build GPNRs from GCR availability. Entering and Exiting GRP Mode A new work area called the Group (GRP) mode, must be activated (entered) to perform

GroupManager™

QUICK REFERENCE

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4/07

GroupManager™ Quick Reference (August 2002-Internet Version) 2

Contents

Two Basic Steps ........................................................................................................................... 3Entering and Exiting GRP Mode ................................................................................................... 3Creating Group Control Records (GCRs) ..................................................................................... 4

Entering Mandatory GCR Fields .......................................................................................... 4Entering Optional GCR Fields.............................................................................................. 5

Completing GCRs ......................................................................................................................... 5Retrieving GCRs ........................................................................................................................... 6Managing GCRs ........................................................................................................................... 6

Cancelling and Cancelling/Rebooking GCR Segments ....................................................... 6Changing Segment Size ...................................................................................................... 7Merging Duplicate Segments ............................................................................................... 7Reaccommodating Group Segments ................................................................................... 7Changing Segment Status ................................................................................................... 8Displaying Selected GCR Components ............................................................................... 8

Displaying Group Manifests .......................................................................................................... 9Creating Group PNRs (GPNRs) ................................................................................................. 10

Displaying GCR Availability................................................................................................ 10Using GCR Availability Options.......................................................................................... 10Displaying Non-Group Availability...................................................................................... 11

Selling and Cancelling GPNR Segments.................................................................................... 12Selling ................................................................................................................................ 12Cancelling and Cancelling/Rebooking ............................................................................... 12

Completing GPNRs or C/GPNRs................................................................................................ 13Entering Passenger Data ................................................................................................... 13

Working with Ticket Summary Reports (TSRs) .......................................................................... 14Entering Information in Ticket Summary Reports .............................................................. 14Displaying Ticket Summary Reports .................................................................................. 15Printing Ticket Summary Reports ...................................................................................... 15

Appendix – Sample Screens....................................................................................................... 16


GroupManager™

GroupManager™ is a group travel management program that provides an easy way tocoordinate the sale of blocked (group) space. GroupManager assists you in the management ofthat space before, during and after its sale.

The two main components of GroupManager are the Group Control Record (GCR) and theGroup PNRs (GPNRs). In one record, the GCR stores blocked airline space. GCR’s can onlybe created and managed by an agency-designated group controller. The GPNRs store theindividual passenger’s itinerary and information.

Two Basic Steps

1. Build GCR.

2. Build GPNRs from GCR availability.

Entering and Exiting GRP Mode

A new work area called the Group (GRP) mode, must be activated (entered) to perform GroupControl Record (GCR) functions. Once entered, it remains active until exited. Only selectagency designated personnel can build and manage GCRs and are authorized to enter GRPmode.

To: Enter:

Enter GRP mode GMI

Exit GRP mode GMX

Display active mode OP/W


Creating Group Control Records (GCRs)

A GCR has both mandatory and optional fields.

Entering Mandatory GCR Fields

To input: Enter:

GCR ownership (where xxxx is the pseudocity)

GID/xxxx

Group name (no numerics allowed) N:HORSE SHOW

Agency phone number P:DENAS/303-555-1983-LOU

Received R:JOE

Host airline seats from availability (maximumof 9 seats)

Ø9Y3

Non-host airline seats (maximum of 999 seats) ØUS280Y2NOVPITDTWGK225

Continued on next page


Entering optional GCR Fields

To input: Enter:

Manual fare (no ATFQ allowed) T: F/ORDMIAORD-500.00/40.00/YG26

Mailing address /W-APOLLO TRAVEL 23 ELM ST ARROWC0 Z/80014

Delivery address D-APOLLO TRAVEL JAN 38th FLOOR

Remarks :5 TRADE SHOW

FINAL date for segment 1 with number of daysprior to departure (7 days)

FINAL/S1/DEN/7

FINAL date for segments 1-3 with specific date FINAL/S1-3/DEN/5MAY

Group tracking with number of days prior todeparture (days must be in descending order)

GRPT/S1/DEN/120/90/60/30

Group tracking with specific dates (dates mustbe in ascending order)

GRPT/S1-3 5/LAX/1MAY/1JUN/1JUL/1AUG

Queue Minder (maximum of 10 per GCRallowed to be input by agency and only GRPmode queue 15 can be used) QMDR-13AUG/15/FIRM GROUP

Note: Group tracking (GRPT) can be viewed only by displaying the itinerary ( I).

Competing GCRs

You must end transact or queue a GCR to complete it.

To Enter:

End transact E

End transact and place GCR on GRP modequeue 20

QEP/20

End transact and place GCR on GRP modequeue 15 of new owner(where xxxx is the pseudo city)

QEP/xxxx/15

Ignore I


Retrieving GCRs

GRP mode must be active before you can retrieve a GCR.

To retrieve: Enter:

GCR by group name -HORSE SHOW

GCR by group record locator G1ABC23

GCR by flight info and name BA296/15JUL-SMITH

List of all GCRs for pseudo (where xxxx is thepseudo city)

-xxxx

Managing GCRs

Cancelling and Cancelling/Rebooking GCR Segments

You can cancel or cancel/rebook one or more segments in a GCR. All goup space in GPNRsmust be cancelled prior to cancelling the segment in a GCR. GRP mode must be active.

To: Enter:

Cancel itinerary, all segments XI

Cancel segment 5 X5

Cancel segments 3 thru 5 and 7 X3-5‡7

Cancel segment 6 and rebook from availability(for selling host airline space only)

X6/Ø9B3

Cancel segment 2 and rebook for alternatedate

X2/Ø19SEP

Cancel segment 2 and rebook in alternateclass of service

X2/ ØM


Changing Segment Size

You can increase or decrease the current block size (CUR) for one or more segments in a GCR.GRP mode must be active.

To: Enter:

Change all segments on GCR to group size of10

CSI/10

Reduce all no names to zero on segment 2(AVL=0 BKD=CUR)

CS2/0

Reduce all no names to zero and set FINAL tocurrent date on segments 1 thru 25

CSF1-25

Merging Duplicate Segments

You can combine (merge) duplicate segments, which are often the result of a schedule change.

To merge: Enter:

Segment 2 into segment 3 MI3‡2

Reaccommodating Group Segments

Group Segment Reaccommodation allows the group controller to manually move non-hostblocked space from one flight to another. All associated GPNRs are updated when a groupsegment is reaccommodated in a GCR.

To reaccommodate: Enter:

Segment 2 to all new flight information GR2/US213Y2JUNRDUORD

Segment 5 to new flight number GR5/112

Segment 9 to new gooking class GR9/H

Segment 30 to new date GR30/2JUN

Segment 4 to a connection GR4/UA639B1FEBTADEN‡UA150B1FEBDENSAN

Segment 1 without rotection GR1/NONE

Segment 6 with new times GR6/T-900A 1005A

Segment 2, picking up new times fromavailability

GR2/T-


Changing Segment Status

All associated GPNRs are updated when a group segment’s status is changed in a GCR.

To change: Enter:

Status .22HK

Time .9T/530P715Por.9T/17301915

Status and time .45GK/800A140Por.45GK/08001340

Displaying Selected GCR Components

To: Enter:

Display air itinerary in GCR for specific carrier I/DL

Display air itinerary in GCR for several carriers I/DL‡UA‡TW

Sign into GRP mode queue 15 and displayitinerary for specific carrier

Q/15‡I/DL

Sign into GRP mode queue 15 and displayitinerary for several carriers (a maximum of 5carriers can be specified)

Q/15‡ I/DL/UA/TW

Display history of displayed GCR H

Display air history of a displayed GCR HA

Display queue trail history of a displayed GCR HQ

Display GCR from similar name list 2

Redisplay similar name list L


Displaying Group Manifests

A group manifest is a list of all passengers travelling in a specific group. GRP mode must beactive to request the manifest. You can display the list with or without numbers. A numberedlist will display in PNR mode and an unnumbered list will display in GRP mode. An enhancedmanifest, including additional flight and booking information, can be displayed by appending anN after the function identifier of G or GC in any of the formats below (e.g. GN, GN/S3 or

GCN-D).

To display numbered manifest for: Enter:

All GPNRs and C/GPNRs for segment 1 G

Only C/GPNRs for segment 1 GC

All GPNRs and C/GPNRs for segment 3 G/S3

Only C/GPNRs for segment 3 GC/S3

All GPNRs and C/GPNRs for segment 3 withseat assignments

G/S3S

Only C/GPNRs for segment 3 with seatassignment

GC/S3S

To display unnumbered manifest for: Enter:

All GPNRs and C/GPNRs for segment 1 G-D

Only C/GPNRs for segment 1 GC-D

All GPNRs and C/GPNRs for segment 3 G/S3-D

Only C/GPNRs for segment 3 GC/S3-D

All GPNRs and C/GPNRs for segment 3 withseat assignments

G/S3S-D

Only C/GPNRs for segment 3 with seatassignments

GC/S3S-D

To: Enter:

Display A GPNR or C/GPNR from a numberedlist

L 2

Redisplay numbered list L


Creating Group PNRs (GPNRs)

Displaying GCR Availability

The GCR must be built before you can build the GPNRs. You can use only airport codes whendislaying GCR availability. You must be in NR mode and the availability format must include theGCR record locator. See Appendix – Sample screens for an example of a GCR availabilityscreen.

To request availability for: Enter:

All segments in the GCR GMA/G1ABC23

Specific carrier in the GCR GMA/G1ABC23‡DL

Excluding carrier in the GCR GMA/G1ABC23-DL

All segments in the GCR by departure date GMA/G1ABC23/15OCT

A departure date, origin and destination(time is optional)

GMA/G1ABC23/15OCTORDMIA8A

A departure date, origin, destination, andreturn date

GMA/G1ABC23/15OCTORDMIA/R22OCT

Using GCR Availability Options

To: Enter:

Request more availability GMA

Redisplay original availability GMA R

Redisplay availability with a new departuredate

GMA 17JUL

Continued on next page


Using GCR Availability Options (Cont.)

The following options can be used only if you specified an origin and destination city in youroriginal entry.

To request: Enter:

Availability by alternate time GMA 2P or GMA 1400

Availability by alternate date and time GMA 21JUL2P

Opposite availability for alternate date andtime

GMA 024JUL/8A

Availability for new origin (board point) GMA BSEA

Availability for new destination GMA DPHX

Displaying Non-Group Availability

To request availability for: Enter:

Non-blocked segments A15DECMIATPA5P


Selling and Cancelling GPNR Segments

Selling

You sell blocked space from GCR availability and on-blocked space from normal availability. Toreference sell blocked space from a GCR availability, you must be in PNR mode. A maximumof 99 seats may be sold (blocked space only).

To: Enter

Sell 10 seats from line 3 of a GCR availabilityscreen

ØSP10L3

Sell 10 seats from lines 1 thru 3 and 5 of aGCR availability screen

ØSP10L1-3‡5

Insert after segment 4 and sell 9 seats fromline 10 of a GCR availability screen

/4‡ØSP9L10

Reference sell 9 coach seats from lines 3 and4 of a normal availability screen

Ø9Y3Y4 or Ø9Y3

Manual sell non-blocked space ØUS243Y11SEPCLEPITNN2

Cancelling and Cancelling/Rebooking

To: Enter:

Cancel itinerary all segments XI

Cancel segment 3 X3

Cancel segments 2 thru 4 and 6 X2-4‡6

Can entire itinerary and rebook space from aGCR availability screen

XI/ØSP8L4

Cancel and rebook from a normal availabilityscreen

X2/Ø9Y3


Completing GPNRs or C/GPNRs

Entering Passenger Data

Passenger data must be entered into a GPNR before it can be completed.

To input: Enter:

Name N:SMITH/JOHN/JANE MRS

Group name N:C/10SMITH/GROUP

Agency phone P:ATLAS/404 581-4421-JAN

Ticketing T:TAU/5SEP

Received R:BILL

Mailing address W-MR J SMITH 56 MAIN ST ATLANTA GAZ/30318

Delivery address D-IBM SUE 2ND FLOOR

Remarks :5 SHRINERS CONVENTION

Form-of-payment (check) F-CK

Seat assignments 9S

Stored fare (ATFQ) T:$B

You must end transact or queue a GPNR to complete it.

To: Enter:

End transact E

End transact and place GPNR on queue 46 QEP/46

End transact and place GPNR on queue 51 ofbranch office (where xxxx is the branchpseudo city)

QEP/xxxx/51

Ignore I

Note: See Appendix – Sample Screens for an example of a completed GPNR.


Working with Ticket Summary Reports (TSRs)

The Ticket Report Summary (TSR) is an optional feature. It can provide either a detailed list ofpassenger ticketing activity (summary report) or a summary of ticketing totals (totals report) for aspecific group movement.

Entering Information in Ticket Summary Reports

You use fill-in-format screens to enter ticket information in the TSR when a ticket was notgenerated through Apollo®. The fill-in can be displayed in either GRP or PNR mode. Thisallows both group controllers and retail agents to enter ticket information.

To display a fill-in-format to: Enter:

Add ticket information GTKT/ or GTKT/G1ABC23

Delete ticket information GTKT/G1ABC23/D

Void ticket information GTKT/G1ABC34/V

Enter exchange ticket information GTKT/G1ABC23/EX

Add/change remarks GRMK/ or GRMK/G1ABC23

Delete remarks GRMK/G1ABC23/D

To display last accepted: Enter:

Ticket information fill-in GTKT

Remarks fill-in GRMK


Displaying Ticket Summary Reports

Once the report has been established, it can also be sent to a printer. The GCR must first bedisplayed before printing the TSR. Only a group controller can print a report.

To display the report for: Enter:

All carriers with the summary and total ofGPNR ticket activity (where……is the printerLNIATA)

GSUM

A specific carrier with the summary and total ofGPNR ticket activity

GSUM/BA

All carriers with only the total of GPNR ticketactivity

GTOT

A specific carrier with only the total of GPNRticket activity

GTOT/BA

Printing Ticket Summary Reports

Once the report has been established, it can also be sent to a printer. The GCR must first bedisplayed before printing the TSR. Only a group controller can print a report.

To print the report for: Enter:

All carriers with the summary and total ofGPNR ticket activity (where……is the printerLNIATA

GSUM/……/P

A specific carrier with the summary and total ofGPNR ticket activity

GSUM/SR/……/P

All carriers with only the total of GPNR ticketactivity

GTOT/……/P

A specific carrier with only the total of GPNRticket activity

GTOT/UA/……/P


Appendix – Sample Screens

All group air segments are sold from GCR availability. The display will show 1-10 lines of flightinformation with 0-9 seats available in the class blocked. Status codes (HK, GK, SC and TK)are seen after the segment is sold.

On a GPNR screen the words GROUP RECORD appear in the upper right corner of the displayand a “G” appears to the right of each group segment.

On an itinerary display ( ) or ( IA), the group record locator (GRLOC) appears to the right ofthe group segment.

Documents

GroupManager™ - Travelport...2. Build GPNRs from GCR availability. Entering and Exiting GRP Mode A new work area called the Group (GRP) mode, must be activated (entered) to perform