Group Performance Management System

Faculty, RTTC TVM

(A Govt. of India Enterprise)

AGENDA

Understand concept of Group Performance

System.

Foundation of GPMS and BBSC.

Groupings in GPMS of BSNL.

GPMS concept

GPMS is an initiative under Project SHIKHAR of BSNL with the intent to have an objective and transparent system for assessing performance.

GPMS concept It is a system for Identifying KPI for individuals and various

functional groups within the organization. Assigning objective KPIs to distinct groups aligned with

organizational objectives. Assessing targets and their relative weightage against such

KPIs in objective & transparent manner. Shall be used as yardstick for assessment of

performance of various groups. Providing a basis for performance related HR policies.

Foundation of GPMS

GPMS is the new performance measurement system with a similar implementation approach of BBSC.

BBSC concept was adopted by BSNL in 2006.In 2009 , an improved performance management

version in the form of GPMS has been introduced.The GPMS scorecards for all the group types have

been designed to consist of KPIs to measure the Group Performance on Financial , Customer/ Market and operational Parameters.

Foundation of GPMS

In addition overall performance assessment KPI , it would evaluate the groups on parameters that are difficult to get captured quantitatively. An Overall performance assessment would be done by the person to whom the group reports.

e.g. The Evaluation for the groups at the corporate office would be done by the CMD.

Foundation of GPMS

Evaluation of the Territorial Circles will be done by the Management Committee (MC).

Evaluation of SSAs will be done by the respective Circle Heads and Evaluation of non-territorial circles would be done by the respective corporate office Directors and Executive Directors.

Foundation of GPMS

Every scorecard has a parameter to measure customer satisfaction.

Customer Satisfaction to be assessed through a

customer survey administered by an external third part agency and will be based on parameters such as brand & advertising, product innovation , customer responsiveness of field sales and customer service staff, QoS etc. For circles which do not have any external customer , the internal customers/ stakeholders would be doing the evaluation.

Background

Introduction of GPMS in place of BBSC was considered because existing BBSC set up adopted by BSNL, has following shortfalls :

1. Job description at an individual level were not clearly defined- Hence creation of Individual scorecard was not very objective and systematic.

2. Long list of Activities without clear cut delineation of activities and responsibilities made it less conductive to effectively identify and communicate KRA of a specific post.

Background

3. Though BBSC have defined at various levels ,the Large number of KPIs in each scorecard as well as absence of critical enablers such as :

An appropriate org. structure. Well defines processes for tracking

performance and IT system support

hamper their effective implementation.

GPMS is considered Suitable for Implementation in BSNL asIt is Based on new organization structure of BSNL. KRA/KPIs are identified and defined on the basis of

New BU structure of BSNL, in consultation with top executives of the respective BU.

Number of KPIs has been kept less to have focus

measurement of Key performance areas.It is an Optimum combination of quantitative and

qualitative measurement.• KPIs are defined as per functional activities of an

entity.

Individual Performance Management System (IPMS)

Achievement of GPMS rests on the success of individual executives in performing their assigned tasks.

IPMS has been introduced with intent to develop an objective and transparent system for assessing performance at the individual level.

IPMS will be on the lines of GPMS and to start with only DGM and above rank officers are covered.

Groupings in GPMS of BSNL

.Category Group Type Group types

No. ofgroups

CorporateOffice

1. Consumer Fixed Access ,2. Consumer Mobility

3. Enterprise4. New businesses5. Corporate Affairs

6. HR (Incl. Legal and Vigilance)7. Finance

7 7

Territorial Territorial Circle 1 26NonTerritorialCircle

1. Project Circle 1 52. Maintenance Region 1 43. Telecom Factory 1 34. Training Circle 1 35. QA, 6. Telecom Stores, 7.Inspections (earlier T&D), 8. ITPC9. NCES, 10. Data N/W 6 6

SSA SSAs 1 330

Total 19 384

GPMS Identifying Key performance indicators (KPI) for

individuals and various functional groups within the organization.

Assigning objective KPIs to distinct groups aligned with organizational objectives

Assessing targets and their relative weightage against such KPIs in objective & transparent manner

Shall be used as yardstick for assessment of performance of various groups.

Providing a basis for performance related HR policies.

Financial perspective

This has to do with : Profitability Growth Shareholder Value Increasing Revenue Cost reduction & Productivity Improvement.

Customer/Marketing Perspective

How are you performing from customers perspective?

What are the factors that really matter to customer?

Main concern of customers are: Time – the time the company receives an order to

the time it actually deliver it. Quality – Defect levels as perceived by the

customers. Service- What is the value, your product or service

is creating for the customer.

Operational perspective Every business has a value chain by which value

is created and delivered. Innovation process : Critical to the future

success of the business. Operations process : Needed for efficient,

consistent and timely delivery of existing product and services to the customer.

Post sale service process: Warranty related, payment or other activities enabling the customers to enjoy the quality product.

Parameters in GPMS Scorecard

Measurable Unambiguous Negative or Positive Each parameter is given weight and target

(Fair, Good, Excellent) Sum of weight of all parameters equals 100.

Targets

Derived from company’s targets conveyed down the line.

Can be changed on review in exceptional cases. Must be based on accurate forecast considering

appropriate business environment.

GPMS scoring

Performance level to be defined for Fair, Good and

Excellent Score to be calculated in a linear manner as per

Achievement Performance less than the fair target will get ‘Zero’ score The total score against a KPI would be calculated after

multiplying the weightage of a parameter with its

performance score and final score will be sum total of

scores for all parameters.

GPMS scoring

Performance GradingFair Good ExcellentScore-60 Score-80 Score-100

Sample Questions

1.BBSC was introduced in BSNL in year ---------- .2.GPMS was introduced in BSNL in year ---------- .

3.Evaluation of the Territorial Circles will be done by ---------.

4.Evaluation of SSAs will be done by ----------- .

5. ------------- is used as yardstick for assessment of performance of various groups in BSNL.

Sample Questions

6. Which one among the following is a shortfall of BBSC.

A. Job description at individual level was

not clearly defined.

B. Long list of Activities without clear cut

delineation.

C. Large number of KPIs in each scorecard

D. All of the above.

Sample Questions

7. GPMS is considered Suitable for Implementation in BSNL because

A. It is Based on new organization structure

of BSNL.

B. Number of KPIs has been kept less.

C. It is an Optimum combination of

quantitative and qualitative measurement

D. All of the above.

Sample Questions8. As per GPMS how many group types are

defined in BSNL A. 17 B. 18 C. 19 D. 20

9. Parameters in GPMS Scorecard should be

A. Measurable & Unambiguous B. Negative or Positive. C. Sum of weight of all parameters equals

100 D. All of the above.

10. Performance less than the fair target will get ------- score in GPMS.

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