Group Management > Instructional Information Cindy, Jessica,
Marie-Ange, Valerie, Michael
Slide 2
INDEX Introduction Developing Group Stages Communicating in
Groups Group Synergy Conflicts References
Slide 3
Introduction In the business world, different types of groups
are formed each with a purpose. There are many efficient ways to go
about managing them.
Slide 4
Developing Group Stages How To Develop Group Stages Bruce
Tuckmans four stages of development for a successful group: Forming
- group members meet, interact and build a relationship. Storming -
members establish roles and responsibilities Norming - members know
their assigned tasks and share their information Performing -
members achieve their objectives
Slide 5
Communicating in Groups General Tips For Better Communication
Choose an environment without distractions Make eye contact
Encourage participation Separate facts from opinions Paraphrase to
increase understanding Don't interrupt Use timelines for
discussions
Slide 6
Communicating in Groups Writing Effectively to Group members
Avoid wordiness Write for your audience Avoid complicated
vocabulary, over-generalized statements, and repetitiveness Use the
active voice Proofread
Slide 7
Communicating in Groups Managing a Meeting Ask questions
Understand one another's different thinking styles. Interactivity:
develop options and joint problem solving skills. Avoid making any
assumptions. Be authentic Focus on the meeting's goals and
intentions.
Slide 8
Group Synergy Enhance motivation by establishing Responsibility
Involvement (everyone in the decision-making process) Empowerment
(showing appreciation) Positive feedback programs
Reward/recognition systems Optimism (increasing morale)
Slide 9
Group Synergy Encourage creativity by founding Trust and
openness (increasing communication) Value for creative thinking
Appropriate methods of participation
Slide 10
Conflicts Avoiding Define behavioral expectations (policy,
corporate values, etc) Establish and respect individual boundaries
Emphasize the importance of being trustworthy Stop being nice and
start being honest
Slide 11
Conflicts Solving Meet with the antagonists together Encourage
communication and listening Identify the problem/different
positions taken Find mutual interests and collaborate Keep in mind
the groups goals/purpose
Slide 12
References Developing Group Stages
"Forming-Storming-Norming-Performing." Wikipedia. 26 Nov. 2007.
Wikipedia Encyclopedia. 29 Nov. 2007
http://en.wikipedia.org/wiki/Forming-storming-norming-performing.
http://en.wikipedia.org/wiki/Forming-storming-norming-performing
"Group Dynamics: Basic Nature of Groups and How They Develop." Free
Management Library. 2007. Authenticity Consulting, LLC. 02 Oct.
2007
http://www.managementhelp.org/grp_skll/theory/theory.htm.http://www.managementhelp.org/grp_skll/theory/theory.htm
Guffey, Mary E., Kathleen Rhodes, and Patricia Rogin. Business
Communications- Process & Product. 4th ed. United States:
Thomson, Nelson, 2005. 45-47. Tuckman, Bruce W., and Mary Ann C.
Jensen. "Stages of Small-Group Development Revisited." Group and
Organization Studies 2 (1977): 419-427. ProQuest. 02 Oct.
2007.
Slide 13
References Communicating in Groups Bennet, Donna. "Tips for
Conducting Effective Meetings." Aalinet. Mar. 1997. Chase College
of Law Library. 10 Oct. 2007. http://leadership-
training.suite101.com/article.cfm/leading_business_meetingshttp://leadership-
training.suite101.com/article.cfm/leading_business_meetings
"Communicate Effectively." Healthy Life. 19 July 2002. American
Institute for Preventitive Medicine. 17 Oct. 2007
http://www.luc.edu/wellness/selfcare/communicate.htm.
http://www.labour.gov.sk.ca/Default.aspx?DN=d37362eb-26dc-41b3-a891-
6d1879387705http://www.luc.edu/wellness/selfcare/communicate.htm
Fenson, Sarah. "Get Your Point Across Without Being Rude." INC.
July 2000. 02 Oct. 2007
http://www.inc.com/articles/2000/07/19634.html.
http://www.inc.com/articles/2000/07/19634.html "Resolving Workplace
Conflict and Joint Problem Solving." Advanced Education,
Employment, and Labour. 02 Dec. 2007. Government of Saskatchewan.
23 Oct. 2007
http://www.labour.gov.sk.ca/Default.aspx?DN=d37362eb-26dc-41b3-a891-
6d1879387705.http://www.labour.gov.sk.ca/Default.aspx?DN=d37362eb-26dc-41b3-a891-
6d1879387705 Rose, Joni. "Leading Business Meetings." Suite101.
July 2007. 16 Oct. 2007. Rosenberg Mckay, Dawn. "Effective
Writing." About: Career Planning. 5 Oct. 2007.
Slide 14
References Group Synergy Butcher, David R. "Cultivate Corporate
Creativity: Industrial Market Trends." The Complete Source for the
Latest Industrial News Solutions. 14 Feb. 2006. Thomas Publishing
Company, LLC. 07 Nov. 2007
http://news.thomasnet.com/IMT/archives/2006/02/cultivating_cre.html.
http://news.thomasnet.com/IMT/archives/2006/02/cultivating_cre.html
Dudiy, Sergey. "Top Nine Tips for Better Teamwork and Team
Building." Personal Time Management Guide and Goal Setting Guide.
06 Nov. 2007
http://www.time-management-guide.com/teamwork-tips.html.http://www.time-management-guide.com/teamwork-tips.html
Heathfield, Susan M. "Optimism: the Power of Optimistic Thinking."
Welcome to About.Com. The New York Times Company. 05 Nov. 2007
http://humanresources.about.com/od/managementtips/qt/optimism_s1.htm.http://humanresources.about.com/od/managementtips/qt/optimism_s1.htm
Heathfield, Susan M. "Provide Motivational Employee Recognition."
Welcome to About.Com. The New York Times Company. 05 Nov. 2007
http://humanresources.about.com/od/rewardrecognition/a/recognition_bad.htm.http://humanresources.about.com/od/rewardrecognition/a/recognition_bad.htm
Kotelnikov, Vadim. "CREATIVE LEADERSHIP - Managing Complexity and
Encouraging Creativity." Ten3 Business E-Coach - Your 360
Achievement Catalyst. 01 Nov. 2007
http://www.1000ventures.com/business_guide/crosscuttings/leadership_creative.html.
http://www.1000ventures.com/business_guide/crosscuttings/leadership_creative.html
Miller, Ian, ed. "Top Tips for Better Teamwork and Team Building
for the Customer Service Manager." Customer Service Management.Com,
Resource for Customer Service Professionals. 02 Dec. 2007. CSM
Magazine. 03 Nov. 2007
http://www.customerservicemanager.com/top-tips-for-better-teamwork-and-team-building.htm.
http://www.customerservicemanager.com/top-tips-for-better-teamwork-and-team-building.htm
"Motivating Your Members." Leadership Resource Office. University
of Oregon. 02 Nov. 2007
http://uoleadership.uoregon.edu/tip_sheets/skills/motivating.
http://uoleadership.uoregon.edu/tip_sheets/skills/motivating
Prebble, Dean, and Howard Frederick. "Innovation-Friendly Corporate
Culture: HOW TO TRANSFORM YOUR BUSINESS INTO AN INNOVATIVE AND
CREATIVE CULTURE." 1000 ADVICES. Ten3 NZ Ltd. 10 Nov. 2007
http://www.1000advices.com/guru/organization_innovative_transform_ten3nz.html.
http://www.1000advices.com/guru/organization_innovative_transform_ten3nz.html
Reh, John. "Give Positive Feedback." Welcome to About.Com. The New
York Times Company. 03 Nov. 2007
http://management.about.com/cs/peoplemanagement/ht/positivefb.htm.
http://management.about.com/cs/peoplemanagement/ht/positivefb.htm
Slide 15
References Conflicts "Recommend Workplace Conflict Resolution."
Conflict Resolution Blog. 20 June 2007. 20 Oct. 2007
http://www.conflictresolutionblog.com/2007/06/recommend-workplace-
conflict-resolution.html.
http://www.conflictresolutionblog.com/2007/06/recommend-workplace-
conflict-resolution.html Revich, Allan. "Work It Out." The Work It
Out Blog. 16 Apr. 2006. 20 Oct. 2007
http://www.workitout.ca/weblog/. http://www.workitout.ca/weblog/
Heathfield, Susan M. "Workplace Conflict Resolution: People
Management Tips." About.Com: Human Resources. 2007. 21 Oct. 2007
http://humanresources.about.com/od/managementtips/a/conflict_solue_2.ht
m.
http://humanresources.about.com/od/managementtips/a/conflict_solue_2.ht
m O'Berry, Denise. "How to Get Everyone on Board?" Team Building
Discussion. 27 Jan. 2007. 18 Oct. 2007
http://www.teambuildingtips.com/forum/viewtopic.php?t=12.
http://www.teambuildingtips.com/forum/viewtopic.php?t=12
