Group Bridge for British Airways - North America GLCgloballearningcenter.wspan.com/EMEAlearningcenter/PDFs/...Worldspan Group Bridge for British Airways (BA) requires the use of Worldspan

Group Bridge for

British Airways

1006 Copyright 2006, WORLDSPAN L.P. All rights reserved. 2120

Table of Contents

Introduction ................................................................................................................................ 1

Create a PNR ............................................................................................................................ 2

Step 1 - Logon to British Airways System......................................................................... 2 Step 2 - Move Agency World File ..................................................................................... 3 Step 3 - Add Group Name ................................................................................................ 3 Step 4 - Check Availability ................................................................................................ 3 Step 5 - Request Group Space......................................................................................... 4 Step 6 - Complete the PNR and Queue to British Airways for Pricing ............................. 4 Step 7 - Request Copy PNR for Ticketing ........................................................................ 6 Step 8 - Issue Ticket ......................................................................................................... 9

Logon and Logoff....................................................................................................................... 9

Create a PNR ............................................................................................................................ 9

Flight Availability ............................................................................................................... 9 Name Field...................................................................................................................... 10 Segment Sell................................................................................................................... 10 Phone Field..................................................................................................................... 11 Received from Field ........................................................................................................ 11 End Transaction.............................................................................................................. 11 Ignore.............................................................................................................................. 11 OSI Field ......................................................................................................................... 11 SSR Field........................................................................................................................ 11 SSR for Passport Information ......................................................................................... 12 Remarks Field................................................................................................................. 12 Reserved Seat Assignment ............................................................................................ 13 Seat Maps....................................................................................................................... 13 Seat Map Examples with Explanations........................................................................... 13 Seat Map Example with Move Down (@MD) Screens and Explanations ...................... 15 Queues............................................................................................................................ 17 Divide (Split) PNR........................................................................................................... 17 Segment Status Change................................................................................................. 17 Scrolling .......................................................................................................................... 17 World Files ...................................................................................................................... 18 Copy PNR ....................................................................................................................... 18 Display Sign-on Details................................................................................................... 18

PNR Retrieval Formats............................................................................................................ 18

PNR Elements Retrieval Formats................................................................................... 18

Explanation of the British Airways PNR .................................................................................. 19

Modifying a British Airways PNR............................................................................................. 20

Flight Availability ............................................................................................................. 20 Name Field...................................................................................................................... 20 Phone Field..................................................................................................................... 20 Received from Field ........................................................................................................ 21 OSI Field ......................................................................................................................... 21 SSR Field........................................................................................................................ 21 Remarks Field................................................................................................................. 21 Reserved Seat Assignment ............................................................................................ 21 Exit the British Airways System ...................................................................................... 21

Troubleshooting Error Responses........................................................................................... 22

Worldspan Group Bridge British Airways

Introduction Worldspan Group Bridge provides the capability to create and modify airline owned group PNRs in the airline’s system. This product also provides the capability to issue tickets from the Worldspan system using a passive Passenger Name Record (PNR). Worldspan Group Bridge for British Airways (BA) requires the use of Worldspan Direct Access formats to create and update British Airways PNRs. End transaction on a PNR automatically transfers an agent back into the Worldspan system while the original PNR remains within the British Airways system. When a booking is ended in the British Airways system, the COPY PNR function is used to create a mirror image of the PNR in Worldspan. The Worldspan PNR is given a Worldspan record locator for ticketing. This PNR appears in Worldspan as a passive segment (MK) PNR and has the header “CPYD PNR” at the top. Effective October 18, 2006, airline-approved agencies are allowed to add MK air segments to the copied Worldspan PNR. This allows agents booking allocations (block space) to have all segments in one PNR for ticketing and invoicing.

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Group Bridge British Airways Worldspan

Create a PNR Steps

1. Logon to British Airways System 2. Move Agency World File 3. Add Group Name 4. Check Availability 5. Request Group Space 6. Complete the PNR 7. Request Copy PNR for Ticketing 8. Issue Ticket

Step 1 - Logon to British Airways System Entry: @BAC@LOGON Response: The Welcome Page Sample Welcome page WORLDSPAN EN 17SEPXX 1608Z UPDATED: 17SEPXX * WORLDSPAN GROUP BRIDGE * ********** WELCOME TO BA GROUP BOOKING ************* **************************************************** IF YOU EXPERIENCE DIFFICULTY PLEASE CALL THE **** WORLDSPAN HELP DESK ***** **DO NOT CALL MANCHESTER GROUPS********************* **************************************************** **************************************************** *************************************************** **************************************************** **************************************************** GROUP SALES RATES ARE NOW AVAILABLE ON THE BA TRADE EXTRANET - WWW.BATRAVELTRADE.COM IF YOU ARE LOOKING FOR GUIDE PRICES FOR YOUR CLIENTS PLEASE ACCESS THE RATES PAGES NOW AVAILABLE ON THE EXTRANET ************************************************** **GREAT UPGRADE OFFERS FROM BRITISH AIRWAYS******** PLEASE ASK YOUR GROUP SALES CONSULTANT FOR SPECIFIC ROUTE INFORMATION SUBJECT TO AVAILABILITY TERMS AND CONDITIONS APPLY ***************************************************** THE TELEPHONE NUMBER FOR GROUP SALES IS 08705 332266 ********************************************* GROUP BOOKING CLASSES FOR BA FLIGHTS IN AVAILABILITY DISPLAYS ARE AS FOLLOWS - FIRST CLASS - BOOK *A* CLASS CLUB WORLD/EUROPE - BOOK *I* CLASS WORLD/EURO TRAV - BOOK *G* CLASS WORLDTRAV PLUS - BOOK *T* CLASS ***********************************************

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Step 2 - Move Agency World File Blind copy your agency World File to transfer customer data into your PNR. Entry: @G*C Display your PNR. Entry: @*R Response: PNR Sample PNR

--- RLP --- RP/LONB12345/ 1 AP 0905 251 9000 WORLDSPAN TVL 2 AP FAX NUMBER--0905 251 9011/ 3 AP ATOL NUMBER--9912/ 4 AP IATA NUMBER--9999998/ 5 RX WSPAN DT AGT – 1ZZ - AMADEUS OID – LONB12345 6 RX THIS IS A CONSUMER PREFERRED PARTNER AGT 7 RX Q PNR TO MANBA0807/86 8 RX ******* SAC CODE ******** CD ********** 9 RX ENABLING CTRCT SIGNED - BT DEAL NBR - 9999998 10 AB 99A/9900 DRURY LANE/LONDON/SW1P * ES/P R ABC >

Step 3 - Add Group Name Group name modifications are not allowed after the initial end transaction of the PNR. Entry: @-C/25Group/Name

e.g., @-C/25KOUNI/TOURGROUP Response: Name Field Sample Response

RP/LONB33625/ 0. 25KUONI/TOURGROUP NM: 0 >

Step 4 - Check Availability Only British Airways flights may be booked. It is not necessary to include BA in your input. (Agents can add MK air segments to the PNR after it is copied.) Use the following entries to check availability.

Explanation Format Basic Availability @A20MAYMANCHI Availability Specifying Departure Time @A20MAYMANCHI7A Return Availability for Specified Date @A/R8MAY Return Availability for Specified Date and Departure Time @A/R8MAY2P Return Availability for Specified Time Only @A/R2P

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Sample availability display

ANBA1DECDUBCPT/RGRP ** BRITISH AIRWAYS - AN ** 69 WE 01DEC 0000 1EI:BA5964 I009 /DUB LHR 1300 1415 E0/EQV OPERATED BY AER LINGUS BA 043 A009 I009 T009/LHR CPT 1645 0615*1 E0/744 15:15 GR 2EI:BA5972 I009 /DUB LHR 1530 1650 E0/EQV OPERATED BY AER LINGUS BA 059 A009 IR T009/LHR CPT 1920 0850*1 E0/744 15:20 GR 3 BA8083 IR G009 /DUB LGW 1215 1330 E0/735 BA 043 A009 I009 T009/LHR CPT 1645 0615*1 E0/744 16:00 GR >

Step 5 - Request Group Space

Explanation Format Direct Segment Entry @0BA302G10JUNLHRCDGNN20 Request 20 Seats G Class from line 10 of an Availability Display (Use for single flight requests or connecting flights with the same class of service.)

@020G10

@099AG1 0 Sell Function 99 Number in Group A Class of Service for First Flight G Class of Service for Connecting

Flight

Request Group Space from Availability with Connecting Flight (Use for connecting flights with different classes of service.)

1 Line Number of First Flight Step 6 - Complete the PNR and Queue to British Airways for Pricing Verify the following mandatory items are included in your PNR.

Explanation Format Number in Group, Agency Name and Group Name

@-C/25KOUNI/TOURGROUP

Business Telephone Number for Group Leader or Individual Passenger

@9LON0208265265-B/GROUP LEADER LISA(Agency SID does not display in phone field)

Received from Field @6MRS SMITH Add SSR Item with Every Group Booking @3SSR GRPF BA KOUNI TOUR GROUP

(Spacing is for clarity-not permitted in entry) Add Remark Field With IATA Number @5IATA Number 1234567

(1234567 = Agency IATA number) Note: The IATA remarks field is the only remark an agent can add to the PNR prior to the initial end transaction.

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Pricing Queue Process British Airways will advise agency of the actual queue number and category for use with Worldspan Group Bridge.

Explanation Format Place PNR on Specified Queue Number and Category of BA Office ID. (Sample format given. Use Office ID, queue number and category number as specified by BA.)

@QEP/LONBA12345/87

The Pricing Queue Process could require several PNR queue placements from the Worldspan agent and British Airways. See below for example:

First Queue Placement Worldspan agent queues PNR to the appropriate British Airways office for initial fare quote. Entry: QEP/LONBA12345/87 | | | Actual queue number advised by British Airways BA office ID

Response

/ ON QUEUE - ZJ7F5K >

Second Queue Placement British Airways quotes fare and queues PNR back to Worldspan agent’s queue in the BA system. Response: Fare quote from British Airways (Lines 16-19) 14 SK RESTRICTED 15 OP MANBA0807/22FEB/89C0/-CANX IF HN 17 RM QTE 1 BA043 G 01DEC LHRCPT HN25 – 27SEP 16 RM QTE 1 BA8083 G 01DEC DUBLGW HN25 -27SEP

18 RM QTE 1 GBP689 PP NETT SUBJECT TO AVAIL -27SEP 19 RM QTE 1 PLUS GBP22.20PP TAX FEE CHRG SUBJ TO CHG -27SEP 20 RX WSPAN DT AGT - ABC - AMADEUS OID - LONB33625 )> Third Queue Placement Agent accepts fare- Worldspan agent accepts the fare by placing a remark in the British Airways PNR and queues back to British Airways. Entry: Remark @5KK500 (500 – Fare amount without currency code) Entry: Queue QEP/LONB12345/87 (12345 – BA office ID 87 – actual queue # advised by British Airways.)

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Agent does not accept fare- If Worldspan agent does not accept the fare, agent should cancel the itinerary. Queue process ends here. Fourth Queue Placement British Airways confirms space, advises when names and other requirements are needed via a remarks field and queues PNR back to Worldspan agent to HK the segments and complete the PNR (other remarks are added at this time). Fifth Queue Placement Worldspan agent adds names and additional remarks, if needed, to the British Airways PNR and queues it back to BA. Sixth Queue Placement British Airways adds the fare breakdown five weeks prior to departure and queues PNR back to the Worldspan agent’s queue in the BA system. When the fare breakdown is added to the British Airways PNR it is valid for 24 hours and agency must issue tickets within that time frame. If agency does not issue tickets within the 24-hour time frame, they must contact British Airways to verify that the fare is still valid for ticketing. PNRs that are not ticketed are canceled four weeks prior to departure.

Important Note: Worldspan agents can request a copy of the British Airways PNR to issue itinerary and invoice documents. Remarks fields may be added to the copied PNR; however, other PNR changes are not allowed to the copied PNR in the Worldspan system. Step 7 - Request Copy PNR for Ticketing Request a Copy PNR for ticketing after British Airways has confirmed the space and entered the fare breakdown.

Explanation Format Copy PNR Allows the Subscriber to Issue Tickets and Invoices for the Group in Worldspan.

@*CPY/XXXXXX @BAC@*CPY/XXXXXX (XXXXXX = BA record locator)

Display by Flight/Date/Name @*BA298/2DECORD-SMITH When you request a Copy PNR, Worldspan sends a “Request Copy Message” to British Airways. When the Copy PNR is received, Worldspan automatically creates a passive PNR and displays the message CPY PROCESS INITIATED. TO RETRIEVE PNR ENTER followed by the format to display the PNR using the British Airways record locator. Entry: @*CPY/ZJ7F5K or @BAC@*CPY/ ZJ7F5K Response

OK - BAC LOGGED OFF >@BAC@*CPY/ ZJ7F5K *CPY PROCESS INITIATED. TO RETRIEVE PNR ENTER: >*BA@ ZJ7F5K

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When a Copy PNR is successfully ended, Worldspan automatically sends an acknowledgment message to British Airways and PNR synchronization occurs between the master PNR and the copied PNR. At this time British Airways appends the Worldspan record locator to the master PNR. If British Airways is unable to update the PNR with the Worldspan record locator Worldspan sends an UMSG (unsolicited) message to the agent. Example- *PROBLEM* 1P RECORD LOCATOR AND TICKETING FIELD NOT ADDED TO BA GROUP BOOKING – PLEASE MANUALLY UPDATE IN BA SYSTEM. This alerts the agent to a problem encountered with the British Airways group PNR and to contact the Worldspan Help Desk for assistance. Sample of copied PNR in the Worldspan system: (Without the passenger names or the fare breakdown.) --- CPYD PNR --- 1P- LA7ENS RLOC-HDQBA ZJ7F5K 25 NAMES REMAIN AVAILABLE 1.C/25KUONI/GROUPTOUR 1 BA2464G 01MAR TU DUBLGW MK25 1215 1330 /O 2 BA 043G 01MAR TU LHRCPT MK25 1645 0615*1 P- 1.ABCNONE T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX G- 1.OSI1P CTCA 99A/9900 DRURY LANE/LONDON/SW1P 2.OSI1P 0905 251 9000 WORLDSPAN TRAVEL 3.OSI1P FAX NUMBER--0905 251 9011 4.OSI1P ATOL NUMBER--9912 6.OSI1P IATA NUMBER--9999998/ 7.OSI1P 0905 251 9000 WORLDSPAN TRAVEL 8.OSI1P FAX NUMBER--0905 251 9011/ 9.OSI1P ATOL NUMBER--9912/ 10.OSI1P IATA NUMBER--9999998/ 11.OSI1P QTE 1 BA2464 G 01MAR LGWMAD HN10 -27SEP 12.OSI1P QTE 1 GBP689 PP NETT SUBJECT TO AVAIL -27SEP 13.OSI1P QTE 1 PLUS GBP22.20PP TAX FEE CHRG SUBJ TO CHG -27SEP 14.OSI1P KK 689 15.OSI1P AQP GROUPS RATE CONFIRMED AT GBP689 PP -27SEP 16.OSI1P AQP - DEPOSIT DUE 28OCT 17.OSI1P CREATION INFORMATION-02012F/ZPTY6V/ABC )>

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Sample of copied PNR in the Worldspan system: (With passenger names and fare breakdown.) --- CPYD PNR --- 1P- O95U4H RLOC-HDQBAZGIBY2 0 NAMES REMAIN AVAILABLE 1.C/9BAILEY 2.1SHIELDS/MONICA*ADT 3.2BARNES/COLIN/GEORGE*2ADT 4.3WILLIAMS/DAVE/MARY/SUE*3ADT 5.1MALLAK/HILLERY*ADT 6.2ADAMS/MARYANNE/KENNETH/MARTHA*3ADT 1 BA1394G 01NOV MO LHRMAN MK10 1345 1440 /O 2 BA1387G 15NOV MO MANLHR MK10 0830 0935 /O P- 1.ABCNONET T- 1.T/31AUG2111 1P/ABC/CE*1255454545461-469 TKG FAX-MANUALLY PRICED FARE TYPE EX FOP- 1.CK G- 1.OSI1P TST00001 LONBA0980 EC/16JUN M 3 OD LONLON SI SITI 2.OSI1P T- 3.OSI1P 1.ADAMS/MARYANNE 2.ADAMS/KENNETH 3.BARNES/COLIN 4.OSI1P 4.BARNES/GEORGE 5.MALLAK/HILLERY 6.SHIELDS/MONICA 5.OSI1P 7.WILLIAMS/DAVE 8.WILLIAMS/MARY 9.WILLIAMS/SUE 6.OSI1P 1 LHR BA 1394 I 01NOV 1345 RQ NDOMNBA 1PC 7.OSI1P 2 O MAN BA 1387 I 15NOV 0830 RQ NDOMNBA 1PC 8.OSI1P LHR

9.OSI1P FARE F GBP 30.00 10.OSI1P TAX01 X GBP 10.00GB TAX02 X GBP 10.00YQ 11.OSI1P TAX03 X GBP 13.90UB 12.OSI1P TOTAL GBP 63.90 13.OSI1P LON BA MAN27.46BA LON27.46NUC54.92END ROE0.546180 14.OSI1P 15.OSI1P *M*VALID ON BA ONLY 16.OSI1P CTCA /RUE VANDERKINDERE 419 BRUSSELS 1180 17.OSI1P /ACTION TRAVEL 18.OSI1P /TEL 02 343 73 99 19.OSI1P CREATION INFORMATION-02060C/ZGIBY2/ABC 20.SSRGRPS1PTCP9 BAILEY 21.OSI1P RP/ABC **** ITEMS SUPPRESSED ****/DH *DH 1 31AUG2111 1P/1MX/CE*1255454545469 ADAMS/KENNETH*ADT 2 31AUG2111 1P/1MX/CE*1255454545468 ADAMS/MARYANNE*ADT 3 31AUG2111 1P/1MX/CE*1255454545467 MALLAK/HILLERY*ADT 4 31AUG2111 1P/1MX/CE*1255454545466 WILLIAMS/SUE*ADT 5 31AUG2111 1P/1MX/CE*1255454545465 WILLIAMS/MARY*ADT 6 31AUG2111 1P/1MX/CE*1255454545464 WILLIAMS/DAVE*ADT 7 31AUG2111 1P/1MX/CE*1255454545463 BARNES/GEORGE*ADT 8 31AUG2111 1P/1MX/CE*1255454545462 BARNES/COLIN*ADT 9 31AUG2111 1P/1MX/CE*1255454545461 SHIELDS/MONICA*ADT *DH1 1 31AUG2111 1P/1MX/CE*1255454545469 ADAMS/KENNETH*ADT **DOCUMENT COMMANDS** EZ EZE#$CK#*R AGENT EZT#$CK#*R

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Step 8 - Issue Ticket Rate desk price the PNR using the fare calculation provided by British Airways in the Other Service Information (OSI) message field. The fare calculation must be entered within 24 hours of the British Airways pricing time stamp and typed exactly as provided by BA to avoid a debit memo. In addition tickets must be issued within that 24-hour time frame or the fare expires. Ticketing Guidelines • When ticketing large groups the maximum number of tickets you can issue in a single entry is

nine. Ticketing a maximum of nine passengers at a time ensures British Airways receives all ticket data. (The size limit on British Airways Teletype messages is 4K. When more than nine tickets are issued using a single entry, British Airways does not receive all the passenger ticket numbers.)

• Agent must issue electronic tickets to avoid the fee for issuing paper tickets. • If agent cannot issue tickets within the 24-hour time frame due to printer problems, contact the

Worldspan Help Desk for assistance. • Once the copied PNR is built in Worldspan, the agent has the ability to add British Airways (BA)

and/or OAL segments in the copied Group PNR. Adding Passive (MK) segments to the copy PNR allows agents booking allocations (block space) to ticket and invoice using the same PNR.

Logon and Logoff

Explanation Format Logon to British Airways System @BAC@LOGON Logoff British Airways System @BAC@LOGOFF

Create a PNR Enter each format as a single entry. World Group Bridge does not support combined entries. Example: @-2VIOLINS/G/D#-2CELLO/G/D#-1HARP/C#9LON1231231234-B/ORCHESTRA#6OFFICE Flight Availability

Explanation Format Basic Display @A20MAYMANCHI Basic Display with Date and Time (Times are supported in 12 hour or 24-hour clock.)

@A20MAYMANCHI7A @A20MAYMANCHI2P @A20MAYMANCHI1400

Specify Connect City @A8MAYMANCHI730A/NYC Return Trip (date only) @A/R8MAY Return Trip (time only) @A/R2P Return Trip (date and time) @A/R8MAY2P Return Trip (Date and time 24 hr clock)

@A/R8MAY1300

Display More @AD

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Flight Availability (cont.)

Explanation Format Display Previous @AU Redisplay Last Screen @A* Display Original Screen Not Supported Display Tomorrow @AT Display Yesterday @AY Change to Specific Connect City Not Supported Alternate Date/Time (date only) @A8MAY Alternate Date/Time (time only) @A7A Alternate Date/Time (date and time) @A8MAY2P

Name Field Names are required 6 weeks prior to departure.

Explanation Format Add Single Name Field @-KWATRA/SMISS Add One Passenger with Infant @-SMITH/AMANDAMRS/JOHNMSTR*ADT/INF Add Passenger and Infant with Different Surnames

@-JONES/MRS/KID*ADT/INF

Add Passenger Name with Child/PTC @-SMITH/JOHN*C11 @-1SMITH/JOHN*CNN

Multiple Passengers with Same Surname

@-3BROWN/AMR/SMRS/JMR

Add Group Name @-C/25KOUNI/TOURGROUP Display Individual Passenger Name @*N (Display names only) Display Individual Passenger Name and Full PNR Data

@*R

Segment Sell

Explanation Format Short Sell Group Space Request from Availability

@09G8 @020G10 (# of seats) (class of service) (line number)

Long Sell Group Space Request @0BA302G10JUNLGWCDGNN20 @099LG1

Request Group Space from Availability with Connecting Flight

0 99 L G 1

Sell function Number in group Class of service for first flight Class of service for connecting flight Line number of first flight (Use for connecting flights with different classes of service)

Add ARNK Segment @0A Cancel Individual Segment @XE2 (cancel segment number 2) Cancel Range of Segments @XE2-4 (cancel segments 2 through 4)

Important: The XI (cancel itinerary) entry is not permitted with the Group Bridge process. Using the XI entry removes the SSR and OSI remarks from the BA PNR.

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Phone Field Agency SID does not display in phone field.

Explanation Format Business Telephone Number for Group Leader or Individual Passenger

@9LON0208265265-B/GROUP LEADER LISA (Phone codes of T, H, B or A are supported)

Received from Field

Explanation Format Add a Received From Field @6MRS SMITH

End Transaction

Explanation Format End Transaction @E End Transaction & Work Schedule Change @EW

(ER and EWR formats are not supported by BA for Worldspan Group Bridge)

Ignore

Explanation Format Ignore @I Ignore and Redisplay @IR

OSI Field

Explanation Format Add an OSI Field @3OSI BA TEXT

(OSI for all passengers) (Spacing for clarity, not permitted in entry)

Add OSI Field for Specified Passengers

@3OSIBATEXT/P2-5/7 (OSI for passenger 2 through 5 and 7)

SSR Field

Explanation Format Add this mandatory SSR Item with Every Group Booking

@3SSRGRPFBA TOUR GROUP NAME (Spacing for clarity, not permitted in the entry)

Add SSR Field for All Passengers @3SAVGML Add SSR for Selected Passengers @3SAN1/5WCHS

(All segments, name 1 & 5 need wheelchairs) Add SSR for Specified Segments and All Passengers

@3S1/2VGML (Vegetarian meal all passengers/seg. 1 & 2)

Add SSR for Specified Segments and Selected Passengers

@3S5/6N5-7VGML (Vegetarian / Seg. 5 & 6, names 5 through 7)

Add SSR for Frequent Flyer @3SSRFQTVBAHK/BA123456756-2 Add More Than One Item in SSR @3SSRBIKENN1PSGRHAS2BIKES Add to Complete Party (TCP) Group SSR @3SSRBATCP10GRP

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SSR for Passport Information British Airways requires mandatory passport information for all passengers in the group PNR. The Passport SSR formats are valid in the BA PNR only. Entry: SSR Passport SRPSPTBAHK1-123456-GB-24FEB45-LEWIS/EDWARDMR-M-H.FREETEXT/P1

Explanation SR Transaction code PSPT SSR code BA Airline code where message is sent HK Action code (HK only) 1 Number of services requested -123456 Dash passport number -GB Dash country code -24FEB45 Date of birth -LEWIS/EDW Dash full name of passenger -M Dash (-) gender indicator (M-male/ F-female/ MI- male infant/ FI-female infant) -H Dash (-) passport holder indicator (mandatory if the passenger is the passport holder) .FREETEXT Period free-flow text (optional) /P1 Separator passenger association *All Items Are Mandatory Unless Otherwise Indicated*

Access HELP GROUP BRIDGE to view the format to be used for submitting passport information in the BA PNR. Remarks Field

Explanation Format Add Remark Field @5ADD REMARK

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Reserved Seat Assignment British Airways supports a maximum of 127 seat elements. The seat assignment request allows up to six seat requests in one entry. Multiple seat rows and passengers may be requested at one time, however only one segment number may be requested at a time.

Explanation Format Non-smoking Aisle, Segment 3, Passenger 4 @4RS3-4$A Non-smoking Window, Segment 2, Passenger 6 @4RS2-6$W Non-smoking, Segment 5, Passenger 3 @4RS5-3$N Smoking window, Segment 5, Passenger 3 @4RS5-3$SW Segment 3, Passenger 2, Row 13, Seat A @4RS3-2$13A Segment 5, Passengers 6-9, Row 12, Seats ABCD @4RS5-6/7/8/9$12ABCD Segment 5, Passenger 1, 3, 6, Row 13, Seats ABC @4RS5-1/3/5$13ABC Segment 6, Row 10, Seat AB, Row 11, Seats ABC @4RS6$10AB11ABC Segment 11, Passenger 1, 2, 9, 10, Row 11, 12, Seats BDBD

@4RS11-1/2/9/10$11BD12BD

BA supports the following generic seat codes

A B C E N R S W

Aisle Bulkhead Cot Emergency Row Non-smoking Rear Facing Smoking Window

Seat Maps

Explanation Format Display Seat Map from PNR Display Group Seat Map from PNR

@44* @411G*

Request Seat Map (specific class) Request Seat Map (all classes)

@41976C12APRFRACDG-BA @41976/12APRFRACDG0BA

Seat Map Examples with Explanations PNR RP/LONB33674/ 0. 0SEATMAP/GROUP NM:10 1.BACK/Y 2.BACK/H 3.FRONT/A 4.FRONT/N 5.LEFT/A 6.LEFT/G 7.RIGHT/G 8.RIGHT/P 9.TOP/H 10.TOP/N 11 BA 208 I 01MAY 1 MIALHR NN10 2040 1005*1 744 E 0 M SEE RTSVC >@411G*

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Enter: @411G* Group Seat Map Line # Screen Display 1 2 3 4 5 6 7 8 9 10 11 12 13 14

** GROUP SEAT MAP ** SMG11/MIALHR SMG11/MIALHR J 1 6 234 0 1234 BBB UPB EBUP K R** K * */** J V** J * */// UP UP G *. B * */// AVAILABLE *> WING F GEN FACI K GALLEY E EXIT C CO * OCCUPIED - LAST OFF H HANDICAP Q QUIET G GROUPS P PE )>

Seat Map is displayed horizontally. The nose of the plane is on the left and the tail is on the right, the wings are extended from the top of the display to the bottom of the screens. This seat map is read from left to right. Explanation 1 Header line identifies seat map as “Group Seat Map” 2 Header line identifies BA format and city pair of seat map from agent input request 3 Repeat of line 2 Header line with Agent input request 4 Identifies Cabin area

F First/Premier Class J Business Class M Economy Class

5-6

Row numbers are read vertically 0 1 6 1 = row 1 2 = row 12 0 = row 60

7 Identifies specific plane configuration area data, e.g. B = Bulkhead UP = Upper deck UPB = Upper deck Bulkhead EBUP = Exit Bulkhead Upper deck In the above example row 12,13,14 are bulkhead rows on lower deck and beginning with row 60 the seats are in the upper deck area.

8-11 Seat Column identifier, followed by seat information. e.g. Seat K, row 12 shows ‘R’ identifying a rear facing seat Seat K, row 13 shows ‘*’ identifying seat is occupied Seat K, row 62 shows ‘/’ identifying seat is restricted

12-13 Contains seat map legend

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Seat Map Example with Move Down (@MD) Screens and Explanations Group Booked in Economy Class Cabin Enter: @421G* Display with move down screens RP/LONB33674/¬ 0. 0SEAT/MAP NM:20¬ 1.BOTTOM/Y 2.BOTTOM/U 3.BOTTOM/I 4.BOTTOM/O¬ 5.BOTTOM/P 6.FRONT/H 7.FRONT/J 8.FRONT/K 9.FRONT/L¬ 10.FRONT/M 11.SIDE/A 12.SIDE/S 13.SIDE/D 14.SIDE/F¬ 15.SIDE/G 16.TOP/Q 17.TOP/W 18.TOP/E 19.TOP/R 20.TOP/T¬ 21 BA 027 G 01MAY 1 LHRHKG NN20 1 2215 1705*1 744 E 0 M¬ SEE RTSVC¬ >@421G* Line # Screen Display 1 2 3 4 5 6 7 8 9 10 11 12 13 14

** GROUP SEAT MAP ** SMG21/LHRHKG SMG21/LHRHKG M 3 34 5 3 456 90123456789012345 *B> BB E K C /// K CV*UU*.*.*.* J / /// J /V.UU....*.*... H / /// H /V*UU*......... AVAILABLE *> WING F GEN FACI K GALLEY E EXIT C CO * OCCUPIED - LAST OFF H HANDICAP Q QUIET G GROUPS P PE )>@MD

Seat Map is displayed horizontally. The nose of the plane is on the left and the tail is on the right, the wings are extended from the top of the display to the bottom of the screens. This seat map is read from left to right. Explanation 1 Header line identifies seat map as “Group Seat Map” 2 Header line identifies BA format and city pair of seat map 3 Repeat of line 2 Header line with Agent input request 4 Identifies Cabin area: F First/Premier Class, J Business Class M Economy Class 5-6

Row numbers are read vertically 0 1 6 1 = row 1 2 = row 12 0 = row 60

7 Identifies specific plane configuration area data, e.g. B = Bulkhead UP = Upper deck UPB = Upper deck Bulkhead EBUP = Exit Bulkhead Upper deck In the above example row 39,40 are bulkhead rows and row 55 is an exit row.

8-11 Seat Column identifier, followed by seat information. e.g. Seat K, row 33 shows ‘C’ identifying a cot seat Seat K, row 40 shows ‘V’ identifying a preferred seat Seat K, row 43 shows ‘U’ identifying unaccompanied minor seat

12-13 Contains seat map legend

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Enter: @MD First Move Down Response Line # Screen Display 1 2 3 4 5 6 7 8 9 10 11 12 13 14

** GROUP SEAT MAP ** SMG21/LHRHKG G / /// G .V****.*.*.....D F C /// F CV..**...*.....D E C /// E CV...*.*.......D D / /// D .V****.*.......D C * /// C .V**........*. B * /// B *V***...*...*. A C /// A CV***...*.. *B> BB E AVAILABLE *> WING F GEN FACI K GALLEY E EXIT C CO * OCCUPIED - LAST OFF H HANDICAP Q QUIET G GROUPS P PE )>@MD

Seat Map is displayed horizontally. The nose of the plane is on the left and the tail is on the right, the wings are extended from the top of the display to the bottom of the screens. This seat map is read from left to right. Explanation 1 Header line identifies seat map as “Group Seat Map” 2 Header line identifies BA format and city pair of seat map 3 - 11 Continuation of Seat Column G-A, Seat Row data 33-36 and 39-55

Seat G, row 33 shows ‘/’ identifying a restricted seat Seat F, row 33 shows ‘C’ identifying a Cot seat Seat B, row 33 shows ‘*’ identifying an occupied seat In this response row 55 does not contain any data as it was identified as an Exit row in the first screen response.

12-13 Contains seat map legend Enter: @MD Second Move Down Seat Map Screen Line # Screen Display 1 2 3 4 5 6 7 8 9 10

** GROUP SEAT MAP ** SMG21/LHRHKG 3 456 90123456789012345 3 34 5 M . AVAILABLE *> WING F GEN FACI K GALLEY E EXIT C CO * OCCUPIED - LAST OFF H HANDICAP Q QUIET G GROUPS P PE )>

Explanation 1 Header line identifies seat map as “Group Seat Map” 2 Header line identifies BA format and city pair of seat map 3 - 6 Continuation of Seat Column G-A, Seat Row data 33-36 and 39-55

As this example does not contain additional Seat column data, only the Row data is identified.

7 - 9 Contains seat map legend

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Queues British Airways advises agency of the actual queue number and category for use with Worldspan Group Bridge.

Explanation Format Queue Count for All Active Queues @QCT Queue Count for Categories/Date Ranges @QCT*ALL Reset Counters and Clear the Queues (QC/(Office ID)/AA)

@QC/AMII23/AA

Access Queues @Q Access Specific Queue Number @Q/87 Access Specific Queue and Category @Q/87*C1 Access Specific Queue, Category and Date Range @Q/87*C1*D4 Ignore PNR and Display Next PNR in Queue @I Remove PNR from Queue and Display Next PNR @QR Ignore Changes to PNR, Leave PNR in Queue, Exit Queue

@QX#I

ET PNR, Remove from Queue, Exit Queues @QX#E ET PNR, Remove from Queue, Display next PNR @E Redisplay PNR if Screen is Cleared @*R Queue to Assigned British Airways Office ID & Queue # (Use Office ID, queue number and category number as specified by BA.)

@QEP/LONB12345/87

Queue to Assigned British Airways Office ID, Queue Number and Category

@QEP/LONB12345/87*C1*D4

Divide (Split) PNR

Explanation Format Divide (Split) One Passenger Name (7 = Passenger name number you are dividing)

@D7

Divide Multiple Passenger Names @D3*5*6*7 Divide Unassigned Names from the Group Name 10 = Number of names to be divided out

@D0.10

End and File Associated PNR @F End and File Parent PNR @E

Segment Status Change Use this function in the British Airways system to change the PNR segment status from KK (confirmation of segment request) to HK (holding confirmed segment) after BA has confirmed itinerary segments.

Explanation Format Change Segment Status Code @.1HK

Scrolling

Explanation Format Move Up @MU Move Down @MD Move Top @MT Move Bottom @MB

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World Files

Explanation Format Blind Copy Agency World File @G*C Display Agency World File @G*

Copy PNR

Explanation Format Copy PNR from British Airways system to Worldspan @*CPY/XXXXXX

@BAC@*CPY/XXXXXX (XXXXXX = BA record locator)

Display Sign-on Details

Explanation Format Display Sine on Details @KGB

PNR Retrieval Formats

Explanation Format By PNR Address @*ZHGTRY By Group Name @*-NAME By Host Flight and Date @*BA302/10JUN-SMITH

(Retrieve by flight, date and name) @*BA302/10JUNLHR-SMITH (Retrieve by flight, date, origin and name) @*BA302/10JUNLHRCDG-SMITH (Retrieve by flight, date, origin, destination and name)

PNR Elements Retrieval Formats

Explanation Format From Similar Name List @*12

12 = Number in Name List Redisplay Similar Name List @*L Display Air Segments @*IA Display General Facts @*G Display History @*H Display Itinerary @*I Redisplay Entire PNR @*A

@*R Display History of Flight @*HF

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Explanation of the British Airways PNR

RP/NYCBA00S2/NYCBA00S2 TL/SU 21JUN04/2137Z TI2WIN 0. 0ABC/ANTIQUITY/INTERNATIONAL NM:25 1.JONES/AMR 2.JONES/AMRS 3.WHITE/CMRS 4.WHITE/DMR 5.BLACK/BMR 6.BLACK.B/MRS 7.BLUE/AMR 8.BLUE/DMRS 9.BLUE/EMR 10.RED/AMR 11.RED/EMRS 12.TACKLE/DORISMS 13.RAYMONDO/BMRS(W INF) 14.GIORGIO/GMR 15.GIORGIO/GMRS 16.KENT/WMRS 17.ISKET/JMS 18.ROWE/SMS 19.CROYLE/DMS 20.BROWN/B 21.YELLOW/WMR 22.ORGANGE/PMRS 23.GREY/DMS 24.SKYLARK/PMS 25.GEORGIA/AMR 26 BA 206 G 13JUL 2 MIALHR HK25 455P 635A+1 E* 27 BA 209 G 24JUL 6 LHRMIA HK25 3 140P 555P E* 28 AP 180 294 4444 SMITHSONIAN REF-CAROL 29 AP ****************************************** 30 AP **** TIER 2/GSA GROUPS AGENT *********** 31 AP ****************************************** 32 AP FAX NUMBER--1 180 294 4147 33 AP IATA NUMBER--12345678 34 AP Q----------NYCBA07S9/87 C 0 -- USA 35 AP NEW SIGNED GTA ON FILE / VALID THRU 11DEC04 36 AP GROUP NAME—ANTIQUITY INTERNATIONAL 37 AP RECVD SIGNED ORIGINAL GBC ON 4/13/04 38 AP DEPOSIT RECEIVED—USD2500.00 39 AP DATE RECEIVED—13APR2004 40 AP MCO NUMBER--125123456789012 41 AP /// 90-DAYS / 30 SEATS HELD / 14APR04 42 APE [email protected] 43 TK OK01JUN/NYCBA07S9 44 RM FREE FLOW TEXT, OSI/SSR FIELDS PRECEED REMARKS,)>

Line Description RP/ Responsible Party – NYC (New York location), BA00S2 (BA Office ID) 0 Agency name and group name. Twenty-five (25) names are listed in the PNR. 1-25 Passenger names. Names are listed separately even though they have same family

name. 26 25 seats confirmed for BA206 (G class) from MIA to LHR. The number 2 before the city

pair = the day of the week. 27 25 seats confirmed for BA209 (G class) from LHR to MIA. The number 6 before the city

pair = day of the week, and 3 before the departure time = departure terminal. 28 Phone Number 29-31 Profile Information 32 Fax Number 33 IATA Number 34 British Airways Queue Information 35 Contract Information 36 Group Name 37-42 Contract Terms Regarding Bookings, Deadlines, Deposits, etc. 43 Ticketing Field – TKOK- (Ticketed OK), 01JUN(Date), NYC (NY location), BA07S9 (BA

Office ID) 44 Beginning Remarks Field

Element Description AB Business address AP Phone field AR Add remark OP Command to set up an auto-queue function RF Received from field RM General remark RX Corporate remark SK Security Keyword - Contains hidden data, entered and viewable only by British Airways.

This element is used strictly by an airline. TK Ticketing field

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Modifying a British Airways PNR Use the following entries to modify a British Airways PNR. Flight Availability

Explanation Format Change Departure Time @A1845

@A2P Change Departure Date @A18MAY Change Departure Time and Date @A18MAY1845

@A18MAY6P @A18MAY6A

Return Trip @A/R8MAY (date only) @A/R8MAY2P (time only) @A/R8MAY2P (date and time) @A/R8MAY1300 (date and time)

Change to Specific Connect City Not Supported Name Field

Explanation Format Modify Group Name Before End Transaction (Note: Modification of group name is only allowed before initial end transaction. If name change is required before end transaction do not include a number in the change format.)

@-@C/KOUNI/TOURGROUP (number in group is not required)

Modify Passenger Name (Note: The passenger name number equates to the passenger element in the British Airways system.)

@-1@SMITH/JMR

Cancel Individual Passenger and Maintain Group Space (Note: Multiple passengers are entered in descending numerical order)

@-6@ (single passenger) @-6@#-3@#-2@ (multiple passengers)

Cancel Individual Passenger Name and Reduce Group Space (Note: This format supported only for British Airways)

@XE2 @XE2-4

Cancel Unassigned Passenger Names and Reduce Group Space. (Note: This format supported only for British Airways. This format will reduce the group by “x” amount.)

@XE0.5 (reduce the group by 5 people, a group of 20 would become a group of 15)

Phone Field

Explanation Format Modify Phone Field Item 5 @95@LON0208123456-H Delete Single Phone Field

@XE5 (Cancel Item 5) @XE99 (Cancel item 99)

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Received From Field

Explanation Format Modify Received From Field @6@MRS SMITH

OSI Field

Explanation Format Modify an OSI Field on element 6 @36@BATEXT Add or Change Passenger Association for OSI @36@ P2-4 Modify OSI Text and Passenger Association @33@BATEXT/P9

@33@BATEXT/P2-4 Delete OSI Field on Element 4 @XE4 Delete Multiple OSI Fields on Elements 2 and 4 through 6

@XE2/4-6 (Delete OSI fields 2 and 4 through 6)

SSR Field

Explanation Format Modify SSR Message Text Field (British Airways does not allow modification of SSR fields once a PNR is ended.)

Not Supported

Delete SSR Field @XE4 (XE and line number) Delete Multiple SSR Fields @XE4/6 (cancel line number 4 and 6)

@XE4-6 (cancel line number 4 through 6) @XE4/6-8 (cancel line 4 and 6 through 8)

Remarks Field

Explanation Format Change Remark Field @55@NEW REMARK Delete Remark Field @XE5 (delete single remark field)

@XE5*7-11 (delete multiple remark fields) Reserved Seat Assignment British Airways only allows seat modification requests before end transaction.

Explanation Format Cancel Seat Element 10 @XE10 Cancel Seat Element 2, 4 through 6 @XE2*4-6

Important: The XI (cancel itinerary) entry is not permitted with the Group Bridge process. Using the XI entry removes the SSR and OSI remarks from the BA PNR. Exit the British Airways System Use the following entries to transfer back into the Worldspan system.

Explanation Format Logoff British Airways System @BAC@LOGOFF

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Troubleshooting Error Responses Error responses from British Airways use British Airways formats and terminology. Error Message *PROBLEM* 1P RECORD LOCATOR AND TICKETING FIELD NOT

ADDED TO BA GROUP BOOKING – PLEASE MANUALLY UPDATE IN BA SYSTEM.

Reason for Error British Airways is unable to update the PNR with the Worldspan record locator.

Course of Action Contact the Worldspan Help Desk for assistance. Error Message NOT AUTHORISED. REQUESTOR NOT AUTHORISED FOR THIS PNR. Reason for Error Agency is not in the British Airways agreement table. Course of Action Contact your British Airways Sales Representative for assistance.

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Documents

Group Bridge for British Airways - North America GLCgloballearningcenter.wspan.com/EMEAlearningcenter/PDFs/...Worldspan Group Bridge for British Airways (BA) requires the use of Worldspan