Ground handling services and indefinitely more… · Ground handling services and indefinitely more… Adresse Postale : B.P.12036 95722 Roissy CDG Cedex Head Office: Zone Cargo 4

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Ground handling servicesand indefinitely more…

Adresse Postale :B.P. 12036

95722 Roissy CDG Cedex

Head Office:Zone Cargo 4 – 3, rue du Té

93290 Tremblay-en-FranceTél. : (+33)1.48.16.17.22Fax : (+33)1.48.16.17.16

www.groupe-europe-handling.fr

SAS type company with a capital of ¤80,000 - company number 401 144 274 BobignyNational ID 401 144 274 000 32 – Trade sector 5223 Z

GROUPEEUROPEHANDLING


“Through its policy of development and net-work expansion, since its creation in 1994GROUPE EUROPE HANDLING has adopteda dynamic strategy to grow the company.

The ta lent and exper t i se o f our s ta f fthroughout the world, serve as a vehicle forour values of quality, integrity and respect,which are perpetuated by our learning andtraining policy.

We contribute to our customers' successby offering them intelligent solutions and highqua l i t y se r v i ce s , wh i l e reduc i ng ourenvironmental footprint in keeping withsustainable development principles.

It is with pride and passion that we put theexcellence of our know-how of our staff atyour service”.

FRANCK ROMAND

VICE PRESIDENT

Groupe Europe Handling is developing itsinternational presence in partnership with theAuthorities, aiming to foster multiculturalintegration while respecting local constraintsand international standards.

The group's success is based on its abilityto transfer its know-how and technologiesto loca l s t a f f teams accord ing to therequirements of each Air l ine , throughintensive, regular training programmes.

The commitment of our teams in all airportswill help us achieve new development andincrease our expertise beyond its currentfrontiers.

MARC LEMAITRE

VICE PRESIDENTINTERNATIONAL DEVELOPMENT

A KEY PLAYER IN AIRLINE GROUND HANDLING

GROUPE EUROPE HANDLING offers its expertise to airlines via an extensive range of innovative airport services.

We aim to maintain the excellence of our services, and to fully adhere to the IATA and ICAO international standards.

Our ISAGO approval certification (IATA) guarantees the safety of our operations, which also rely upon our integrated certified mana-gement system which is the only one of its kind in the market (OHSAS 18001 – 2007, ISO 14001 – 2004, ISO 9001 – 2008).

GROUPE EUROPE HANDLING is a subsidiary of GROUPE CRIT, a multiservice company specialised in human resources, recruit-ment and design offices in the engineering and maintenance fields.

GROUPE EUROPE HANDLING, , the figures:! Created in 1994 ! Over !200 million sales in 2012 ! 3,000 talented women and men! 130 airline customers ! 19 location in 8 countries ! 29,000,000 passengers ! 70,000 tonnes of freight

Our Group

FRANCE :CDGORYNCELYS

UNITED KINGDOMLCY

GABON :LBV

SIERRA LEONE :FNA

IRELAND :DUBSNN

MALI :BKOTOMKYSMZIGAO

CONGO :BZVPNROLL


GROUPE EUROPE HANDLINGPostal address: B.P. 12036- 95722 Roissy CDG Cedex

Head Office: Zone Cargo 4 – 3, rue du Té – 93290 Tremblay-en-FranceTel.: (+33)1.48.16.17.22 Fax: (+33)1. 48.16.17.16


MOROCCO :CMNRAK

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Passage

! Check-in,! Boarding and disembarkation of passengers,! Ticket office,! Processing baggage irregularities,! Provision of appropriate DCS (Departure Control System) equipment.

Ramp services

! Processing of marshalling aircraft arrivals and departures,! Guidance and marshalling aircraft,! Pushback,! Baggage loading, unloading and transfer,! Freight loading and unloading,! Baggage transfer for connecting flights.

Operations

! Preparation and transmission of plan and forecast documents,! Weight and balance and load plan! Coordination of all services providers and staff

Cargo and mail

! Freight transport from the aircraft to the cargo warehouses,! Equipment management,! Documentation, AWB,! Freight handling in the warehouses.

Training

! Induction training and recurrent training courses! Commercial training,! Safety training,! Technical training,! Providing training to other companies in the airline industry.

Ground Services Equipment Maintenance

! 1000 motorised vehicles such as pushback tractors, High loader,tugs, conveyor belt, GPU’s, Stairs …,

! Daily checks,! Preventive maintenance,

Aircraft line maintenance

! Technical assistance for Airbus, Boeing, Avro BAE and Embraeraircraft,

! Pre-flight inspections, daily inspections, weekly inspections,checks,

! On-call maintenance,!Rectification of faults and failure management, technical assistance,! Reporting according to our customers' instructions,! Storage of spare parts for our customers,! AOG support, technical assistance / coordination with Airbus

Industry in Toulouse.

Our Ser v ices





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Our mission? To provide excellent service that exceeds your expectations...

GROUPE EUROPE HANDLING’s staff share values relating to the satisfaction of our cus-tomers and adapt our services to their current and future requirements. Our expertiseacquired over the years with the largest airlines, enables us to provide a comprehensiveresponse to all our customers' requests.

We focus on developing 3 key areas:

! Skills management,! Training using our IATA approved Airport Expertise Training Institute,! Internal promotion, a policy based on recognised professional qualifications, aiming to improve and reward the staff's

professional knowledge and behaviour.

With the solid basis provided by our specialised airport facilities and our internal maintenance services, we can guaranteeexcellent services for the most specialised of our customers' needs.

“Preparation, responsiveness, flexibility and investment capacity are guaranteed in every contract.“

Our major customers :

Adria Airways - Aegean Airlines - Aer Arann - Africa Open Sky - Africa West – Afrijet - Aigle Azur – Air Algérie- Air Austral - Air Baltic - Air Burkina - Air Canada – Air Contractors - Air Cote d'Ivoire - Air France - Air FranceCargo - Air Mali - Air Malta - Air Mediterranée – Air Moldava – Air Nigéria - Air Tahiti Nui - Air Transat – Airlinair(HOP !) – Alitalia – Arik – Asky – Augsburg Airways - Austrian Airlines – Avient – Belavia – Blue Island – BMI– British Midland International - Britair (HOP !) - British Airways – British Airways Cityflyer – British AirwaysMainline - Brussel Airlines - Camair Co - Cargolux – Cathay Pacific - Ceiba Intercontinental – Cirrus Airlines -Cityjet - Croatia Airlines – CSA Czech Airlines – Cubana De aviacion – Czech Airlines – DHL - Easyjet – Ecair– Emirates – Equaflight – Equajet – Aquatorial Congo Airlines - Ethiopian Airlines – Europe Airpost – Finnair -Fly540 – Forces Armées Françaises - G Bird - Germania – Iberia (+Air Nostrum) – Kenya Airways - Latam –Lufthansa – Luxair - Mauritania Airlines - Montenegro Airlines – Norwegian Airlines – Nouvel Air Côte d’Ivoire- Oman Air - Openskies - Regional (HOP !) - Rossiya - Royal Air Maroc – Rwandair – Senegal Airlines - SiberianAirlines - Skyworks – South African Airlines – SriLanka Airlines – Swiss International Airlines - TAAG – TAC(Trans Air Congo) - TAP Portugal – Titan Airways – TNT Airways – Trans Air Congo – Trans MediterraneanAirways - Transaero – Tunisair – UAS - Ukraine International Airlines - UPS / Star Air - Uzbekistan Airways -Volga Dnepr – Vueling – West Africa - Westair Benin - XL Airways

Our Know-How





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Quality

Groupe Europe Handling ensures growth in its field by focusing on long-term goals within its business sector, through its developmentin France and internationally.

Integrity

The founding values of the group are based on social equity and professional integration. Through its hands-on management,GROUPE EUROPE HANDLING is continuously aiming to optimise the working conditions that it offers, and to ensure it is attentiveto the well-being of its employees, implementing a motivating human resources policy in order to improve their productivity.

Respect

Environmental issues are a top priority for GROUPE EUROPE HANDLING, and the company is constantly concerned to minimiseits impact and ensure sustainable development.Taking full advantage of our partnerships with the players stakeholders in the airportworld (CSA, FNAM, Aéroport of Paris, etc.), we make every effort to put in place new strategies designed to protect ourenvironment.





The personnel are at the centre of our concerns, our objective is to integrate sustainabledevelopment into our strategy and our operations so as to ensure our development is maintainedover time, respects a system of social and environmental values, and targets continuous progress,whilst engaging all the company's internal and external players.

"Quality, integrity, respect" the guiding principles of a committed Group!

Our Commitments

Implementation of a consumption monitoring system,renewal of our equipment fleets, calculation of our carbon footprint,

all actions that bear witness to our commitment.

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! " # $ % & $ " # ' ( % ) * ' ( + , ' & % - " + # . , " ' -

Ground handling servicesand indefinitely more…

Adresse Postale :B.P. 12036

95722 Roissy CDG Cedex

Head Office:Zone Cargo 4 – 3, rue du Té

93290 Tremblay-en-FranceTél. : (+33)1.48.16.17.22Fax : (+33)1.48.16.17.16


SAS type company with a capital of ¤80,000 - company number 401 144 274 BobignyNational ID 401 144 274 000 32 – Trade sector 5223 Z



Documents

Ground handling services and indefinitely more… · Ground handling services and indefinitely more… Adresse Postale : B.P.12036 95722 Roissy CDG Cedex Head Office: Zone Cargo 4