22
Bernard Mc Cauley Group Managing Director Dear Readers, I am pleased to publish our 2nd edition of Grosvenor in the Know for 2014. Half way through a great year al- ready! You will have noticed that there are so many more ways to communi- cate our good news in Grosvenor these days, starting with ITK and now into its 3rd year, I ask you to continue to send in your good news, achievements, articles, opinions and ideas because without you, ITK doesn't work. This is your magazine and it is the only magazine communicated to every staff member in the business across Ireland, the UK and USA. So if you want to be heard, say it here! I would like to thank those who continue to send in some really brilliant pieces each quarter and as always, ITK is open to your sug- gestions and feedback so please continue to keep me on my toes and send your thoughts to [email protected]. Marianne x The editors 2 cents! GROSVENOR SERVICES NEW SLE TTE R JUN E 20 1 4 VOLUME 1 ISSUE 10 SPECIAL POINTS OF INTEREST: Message from Mary Competi- tions Win a Jersey Photo Comp Staff News Work News Extra Mile Award FunZone— What's Cooking Notice board Charity A Message from Bernard Hello everyone, Already half way through the year, I would like to thank all the team for your ongoing support in de- livering customer service excellence to our clients. As always, there is a huge amount of effort every day in the front line operation but equally our staff back- of- house has risen to many challenges in the administration of accounts and payroll in recent times. The big news during the last quarter was the mobilisation of Bicester Village and Coca Cola (for FM and Security-Charter) in the UK and the starting of DSP sites with 118 staff in Ireland. Primark also launched its brand new store in Cardiff so thanks to the team for their sterling efforts in these launch- es. This was a busy time for our operations and HR teams as we transferred staff and got these con- tracts settled in. Also we are delighted to say that we have been awarded Henkel which is starting in Au- gust. This is a large integrated FM contract including M&E, spanning UK and Ireland and including a full suite of services led by the FM business unit. This is an exciting de- velopment for the whole Grosvenor Group. As we scale up, we realise the need to adapt our business model. We have now transi- tioned Joe Walsh into the BUD Cleaning (UK/IRL) role and Mary Horgan into the HR Director role. I would like to wish each of them the very best in their new challenges. We need to constantly focus on our competitive advantage as a company – our core val- ues as a family business, our financial sustainability, our pursuit of excellence in service, our reliable responsiveness and our commitment to the customer. You are part of our success so far but we need to remain consistent and focused. Enjoy the rest of the summer wherever you are! GROSVENOR I n the know Summer ‘14

Grosvenor in the know June 2014

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Page 1: Grosvenor in the know June 2014

Bernard Mc Cauley

Group Managing Director

Dear Readers,

I am pleased to publish our 2nd edition of

Grosvenor in the Know for 2014.

Half way through a great year al-

ready!

You will have noticed that there are

so many more ways to communi-

cate our good news in Grosvenor

these days, starting with ITK and

now into its 3rd year, I ask you to

continue to send in your good news,

achievements, articles, opinions and

ideas because without you, ITK

doesn't work. This is your magazine and it is

the only magazine communicated to every

staff member in the business across Ireland,

the UK and USA. So if you want

to be heard, say it here!

I would like to thank those who

continue to send in some really

brilliant pieces each quarter and as

always, ITK is open to your sug-

gestions and feedback so please

continue to keep me on my toes

and send your thoughts to

[email protected].

Marianne x

The editors 2 cents!

G R O S V E N O R

S E R V I C E S N E W S L E T T E R J U N E 2 0 1 4 V O L U M E 1 I S S U E 1 0

S P E C I A L

P O I N T S O F

I N T E R E S T :

Message

from Mary

Competi-

tions

Win a Jersey

Photo Comp

Staff News

Work News

Extra Mile

Award

FunZone—

What's

Cooking

Notice

board

Charity

A Message from Bernard Hello everyone,

Already half way through the year, I would like to thank all the team for your ongoing support in de-

livering customer service excellence to our clients. As always, there is a huge amount of effort every

day in the front line operation but equally our staff back- of- house has risen to many challenges in the

administration of accounts and payroll in recent times.

The big news during the last quarter was the mobilisation of Bicester Village and Coca Cola (for FM

and Security-Charter) in the UK and the starting of DSP sites with 118 staff in Ireland. Primark also

launched its brand new store in Cardiff so thanks to the team for their sterling efforts in these launch-

es. This was a busy time for our operations and HR teams as we transferred staff and got these con-

tracts settled in.

Also we are delighted to say that we have been awarded Henkel which is starting in Au-

gust. This is a large integrated FM contract including M&E, spanning UK and Ireland

and including a full suite of services led by the FM business unit. This is an exciting de-

velopment for the whole Grosvenor Group.

As we scale up, we realise the need to adapt our business model. We have now transi-

tioned Joe Walsh into the BUD Cleaning (UK/IRL) role and Mary Horgan into the HR

Director role. I would like to wish each of them the very best in their new challenges.

We need to constantly focus on our competitive advantage as a company – our core val-

ues as a family business, our financial sustainability, our pursuit of excellence in service,

our reliable responsiveness and our commitment to the customer.

You are part of our success so far but we need to remain consistent and focused.

Enjoy the rest of the summer wherever you are!

GROSVENOR

I n the know

Summer ‘14

Page 2: Grosvenor in the know June 2014

All,

Mary Horgan has started in her new role as HR Director. I caught up with her

as she returned from two weeks holiday and is just starting into the new role.

“I am delighted to be heading up the department which has people and

change at the heart of everything we do. With 4000+ employees and a strong

growth strategy for the business, the way we lead, manage and develop our

people becomes central to everything we do.” said Mary.

She continued , “We will be reviewing the way we approach, training and

development and with many advances in e-learning, we will explore the way we

can exploit technology to give people access to learning opportunities.”

Mary believes it is important that we connect with our people at every level to en-

sure everyone is part of the conversation and has a voice. Every individual is part of

a team and every team contributes to the overall success of the company. Providing

opportunities for growth and development for individuals and team will be a key

focus of the people strategy going forward.

We wish Mary the best in her new role. If you would like to contact Mary, her

email is [email protected]

The Facilities Management Awards recognise efforts by individuals, teams or

companies within the FM industry promoting the values and progress of fa-

cilities management.

The awards ceremony will be hosted by TV presenter and journalist Richard

Curran, in the Ballsbridge Hotel, Dublin on Wednesday 2nd July at 12.00pm.

Over 250 Facilities Management professionals will attend the luncheon where 14 trophies

will be awarded to the most successful and innovative people, companies and projects in the

industry today.

We are proud to announce that Grosvenor has been shortlisted in the Best Cleaning Service

Provider Category:

Best Cleaning Service Provider

Concept Cleaning Services

Grosvenor Services

Neylon Maintenance Services

We look forward to attending the awards on the 2nd of July.

Mary on the move

Page 3: Grosvenor in the know June 2014

Hi All,

I’ve been with Grosvenor since early December 2013 and I’d like to

thank all of you who have so kindly offered your help and support since I

joined. More importantly welcomed me into the company and made start-

ing a new job much easier!

I’ve met quite a number of you since I’ve joined and I’d like to thank you

for sharing snippets about yourself. It’s helped me to get to know the peo-

ple and team I’m working with. I myself am married to Jennifer and have

four kids and I sometimes think the real job is at the weekends!

We have three boys and a girl, and anyone who thinks the Luis Suarez incident in the

recent world cup match was a shock then try dealing with 3 boys who are close in

age...

I intend to get to meet more of you over the coming months, either one to one, at our

customer’s sites, or by attending your team meetings. In the meantime if you have

anything you’d like to share with me I’d love to hear from you by phone or email.

We are aiming to grow the company over the next few years, and I hope to get the

opportunity to update you on a more formal basis about the plan we have put in place

to achieve this.

In recent months we have had a lot happening on the customer front, with some large

contract wins going live and mobilising, some recent contracts renewed through ten-

ders and some challenging issues arising as part of the day to day service we provide

to our customers.

Personally I would like to thank each and every one of you who played an active part

in helping to make them a success, playing an active part in helping to renew the

business or indeed showing personal ownership towards getting matters resolved.

I was in Birmingham earlier this week when I learned that one of our colleagues

(Rudolfo (Eddie) Ferrer) along with his family were involved in a serious car acci-

dent. Please spare a thought for them at this difficult time.

I look forward to being part of a committed and hardworking team, more importantly

getting to know more of you in the near future and playing my part in contributing

towards Grosvenor’s future success.

Joe Walsh

Cleaning Business Unit Director

A note from Joe

Page 4: Grosvenor in the know June 2014

STaff NEWS

Alexs band Kodakid Release Their Debut Album

In 2011 Kevin, Alex, John, & Tony

of Kodakid began a journey that has

seen them play some extensive gigs

& festivals in Ireland and the UK,

playing to thousands of people along

the way, sharing the stage with acts

such as Bastille, The Noisettes, &

The Riptide Movement. They have

documented this journey and have

brought it all together as their debut

album. The release date is the 30th

June and the album will be available

on CD and downlaod. It goes with-

out saying that the band are very ex-

cited about this release and cannot

wait to share it with their fans.

To celebrate the album, Kodakid will be holding a very special launch night in

Whelan’s Music Venue on Wexford Street, Dublin on Saturday, 28th June.

Admission is 10 euro, which includes a copy of the album and support on the night

is from a great friend of the band, Paul Hennessy. Also on the bill is the official

remix artist of Kodakid, Kantor Tzar Collectif who will be on DJ duties.

more info www.kodakid.com

Alb

um

r

ele

as

e

For those who I have not yet had a

chance to mention it to, Paddy and

I would be delighted if you and

your partners could join us to cele-

brate our wedding on the evening of Friday 19th

Sept from 8pm.

Accommodation and transport information is on

the invite (>) but please feel free to drop me a

line if you have any questions.

If anyone is joining us from afar, please let me

know and I will do what I can to help you organ-

ise the trip.

Marianne x ([email protected])

Page 5: Grosvenor in the know June 2014

Training

Well done to all those who have completed their training in

April and May

“Excellence is

an art won by

training and

habituation. We

do not act right-

ly because we

have virtue or

excellence, but

we rather have

those because

we have acted

rightly. We are

what we repeat-

edly do. Excel-

lence, then, is

not an act but a

habit.”

Aristotle

Page 6: Grosvenor in the know June 2014

WORK NEWS Migration to

Grosvenor Services.com From 1st July 2014 all users across the Grosvenor Group (Ireland, UK and USA) will be migrating to

the @grosvenorservices.com email domain from their respective @grosvenor.ie or

@grosvenorcleaning.co.uk email addresses.

This move is not only to reflect the Grosvenor Services brand but also to provide consistency across

the corporate structure. There will be no downtime to any user affected and all works will be done

remotely and in the cloud. You may however have the following screen pop up when you log into

Outlook-

If this happens simply enter the correct email address in the username field and check ‘remember my

credentials’. There should be no action req in the password field but if you experience problems or

do not know what your password is you can contact either myself or Alex.

You will also need to update your email address on your mobile phone devices.

From the 1st July, all emails sent will be transmitted from your new @grosvenorservices.com email

address but any emails sent to your .ie or .co.uk email will still be received into your .com account.

Your new .com email address will be the email address you log in to the Hub from now on also.

The format of all email addresses will be as follows-

First initial + surname @grosvenorservices.com i.e. [email protected]

This is currently the case for most users however there will be changes to a number of email address

so have I attached the ‘email address book’ and I would ask you to reference your email address and

confirm that you are happy with the above format and the detail is correct. If you have any query

relating to your new email address, please feel free to email me.

Those already on an [email protected] email will not be affected.

Page 7: Grosvenor in the know June 2014

Noticeboard

CONGRATULATIONS !! Wishing a very speedy recovery to

Louise Stacey, wife of Graham

Stacey, Procurement Manager

(UK) following her recent opera-

tion.

All the best for a speedy

Recovery!

Get well soon

Best wishes to Elizabeth

Springs of IKEA Nottingham

in her battle with serious ill-

ness. Our thoughts and wish-

es are with you.

Get well soon

CONGRATULATIONS !!

Congratula-

tions to Tan-

ya

Proudfoot

on her new

appointment

as Operations Manager for

Bicester Outlet Village based

in Oxfordshire, UK.

We wish you all the best in

your new role.

Mary Horgan has

successfully been

awarded accredita-

tion as Chartered

member of CIPD

(Chartered Institute of

Personnel and Develop-

ment).

Congratulations Mary!

Page 8: Grosvenor in the know June 2014

UK Store of the Year Award—8th May 2014

WORK NEWS

On 7th May Carlos Lages, (UK Operations

Manager) and Andy Allen (Operations Man-

ager IKEA) travelled to Manchester to enjoy an evening meal with the Grosvenor team from

IKEA before presenting the trophy to the staff the following morning.

A great night was had at the Village Hotel in Ashton Under Lyme which including a very

nice meal and drinks for the 20 persons that attended, finished off with a glass of champagne

against the background noise of Sky TV and the Manchester City V Aston Villa title decider.

Half an hour into the meal Carlos introduced us to his friend, a furry caterpil-

lar that had been hiding in his napkin having forty winks. When Carlos chal-

lenged the restaurant manager she arranged to have the gate crasher escorted

from the premises

On a more serious note it was great to witness the morale of the team, every-

one laughing and enjoying themselves and hearing the stories of Florida and

the exploits of one lady with a passion for Turkey, (the country, not the bird).

The group are clearly very close, very well motivated and very happy.

The following day, at 10 am, the UK Operations Manager presented the tro-

phy to the Site Cleaning Manager, Lorraine Warren in front of a team of 27 of

our staff made up from the teams in POTWASH and the Core clean, a simply

fantastic turn out after such a good night previously, no sore heads seen and

all attending work as normal, no absentees through too much alcohol.

Carlos touched on the hard work that all present had put in over the year, the

spirit within the team, the camaraderie, all factors when put together make a

winning and successful team. Andy Allen, the Operations Manager comment-

ed on the good relations he

has with the team, the good feelings on

attending the contract and the “down to

earth, can do attitude”.

All in all, a very enjoyable evening was

had by all and long may this success story

continue in the work place.

Andy Allen Operations Manager (UK)

MANCHESTER

1st Runner up

Page 9: Grosvenor in the know June 2014

More from Store of the year uK

WORK NEWS

Team of the year

award UK win-

ners—IKEA Man-

chester

[Above & Right] Team of the year award winners

UK (IKEA Manchester) enjoying a well deserved

night out.

[Left] Team of the year runners up

UK (Debenhams Blackpool) being

presented with their runner up

award.

Page 10: Grosvenor in the know June 2014

Store of the Year Award

WORK NEWS

2nd Runner up Swinford District Hospital

Angela Brennan, Jackie Morley

Tracy Hennessy (supervisor) and

Rose Harte. Absent: Mary Dunlea-

vy, Michelle Gallagher, and Chris-

tine Touhey -The team at Swinford

District Hospital joined by the hos-

pital administrator Kathleen Gal-

lagher.

Grosvenor Summer Photo Competition

Bring out your inner photographer and enter Grosvenor’s first photo competition.

We nearly all have a camera on our phones, some even have fancy SLR cameras.

With the beautiful weather we are experiencing so far this summer why not try and

see if you can capture the image which will win the competition.

The theme is simply ‘Summer’.

Maybe it’s a ‘cocktails by the pool’ holiday pic, or an

‘eating out in the back garden with family’ pic, or

simply a beautiful landscape on a sunny day pic.

Snap it and upload it. Full instructions are given on

the Social Committee page.

Each person can have as many as 3 submissions, which will be displayed in a gallery

linked to the Social Committee page and can be viewed by all. Submissions can be

made throughout the summer with the closing date being 31st August.

The winning picture will be judged by a vote from all the staff on the 1st September.

The winner will have their winning shot mounted on to a canvas to hang up wherever

they choose! Please send all entries to [email protected]

Page 11: Grosvenor in the know June 2014

Staff NEWS < Congratulations and well done to

Bobby L Montgomery Jnr (right) who

recently celebrated 10 years of service

with Grosvenor in the USA.

Congratulations and well done to

Maria Yanten (below) who re-

cently celebrated 5 years of ser-

vice with Grosvenor in the USA.

Congratulations

and well done

(pictured from

left to right) to

Debra McClellan,

Eric George,

Gwendolyn

Woods, Della

White, Deonna

White, Nicole Ma-

zon, Ella Mae

Latimore, Chuck-

acon Hill, (not

present Latanya

Raye, Thora

Johnson) who re-

cently celebrated

5 years of service

with Grosvenor in

the USA.

Page 12: Grosvenor in the know June 2014

The ICCA Industry Awards are a biannual event that celebrate the best the industry has to

offer as members step out to commend the hard-earned achievements of the Contract Clean-

ing sector in Ireland and to recognise the fundamental contribution that contract cleaning &

FM service companies make to the Irish economy. They recognise the significant role staff

have to play in providing a professional and quality services to clients. The awards Grosvenor

finalist are as follows:

ICCA Awards 2014

Site / Award Operations

Manager

Area

Manager

Cleaning

Operative

Site

Supervisor

Training and Innova-

tion Award

Managed by An-

gela Bradley

NA NA NA

Swinford District

Hospital

Dympna Kildea Catherine

McMenamin

Angela Bren-

nan

Tracy

Hennessy

Aras na Mac Leinn

(NUIG)

Dympna Kildea Ann

Flaherty

Lucyna

Maszka

Sanita Paula

Kildare VIllage Clare Aspil NA Daniel

Juszkiewicz

Pawel Sadlak

St Patricks

Cathedral

Clare Aspil Marie Bourke Attila

Galiger

Marie Bourke

Penneys Mary St Phillip Storey Marie Bourke Viktorija

Novokova

Jason Kelleher

Croke Park Clare Aspil NA Adel Galiger Elena Costin

M&S Mary St Carol Carey NA Greata Moulds Tomasz

Kula

IKEA Belfast Iain Jeffrey NA Greg Gora Ireneusz Szy-

manski

Tara Building—Mary

Immaculate

Diane Whyte NA Joanna

Borowska

Agnieska

Krieyzs

Extrusions

Athlone

Dympna

Kildea

Bernie Wykes Michael

Byrne

Edyta

Stepasik

M&S Patrick St Paul Molyneux Caroline

Downey

Marcin Klosowi-

ak

Beata

Kuznicka

Debenhams

Patrick St

Paul Molyneux Caroline

Downey

Joanna

Kowalczyk -

Usarek

Akos Molnar

Debenhams Tralee Paul Molyneux Caroline

Downey

Ramune

Marcinkviciute

Aldona Piv-

oriene

Outstanding Achieve-

ment Award

Dympna Kildea NA NA NA

Page 13: Grosvenor in the know June 2014

Congratulations to all of our participants of the 2014 Women's Mini

Marathon on Monday 2nd June.

Niamh Haskins ran the mini-

marathon for The Bone Mar-

row for Leukaemia Trust

Foundation.

“There were so many deserving charities but I felt

this one was most relevant for my family. The

charity do great work in St James hospital and

offer direct support for those affected by Leukae-

mia, lymphoma or myeloma.

I completed the mini-marathon in 73minutes and

would like to thank everyone sooo much for

sponsoring me. It was a great day out and every-

one that took part was in great form, town had a

great buzz around it- thankfully the rain held off too!”

Sheila MacDonald ran the marathon for DEBRA.

“I picked DEBRA as the charity I wanted to fund raise for be-

cause it really touched my heart (and breaks it too!)”

DEBRA Ireland was established in 1988 by families living with

EB. DEBRA Ireland is dedicated to driving and supporting re-

search into effective treatments for EB (a distressing and painful

genetic skin condition that causes the skin layers and internal

body linings to separate) and, in the meantime, doing everything

possible to alleviate the difficulties experienced by people living

with EB.

Shree McKeever ran the mara-

thon for the 3 Musketeers Children’s Fund has been es-

tablished to commemorate Søren (11 years old), Saoirse

(9 years old) and Connor (3 years old). These three won-

derful children lost their lives in a tragic car crash on July

16th 2013. They brought much joy to our lives and the

lives of those that came into contact with them.

'The 3 Musketeers Children's Fund will target programs

and projects that seek to improve the lives of disadvan-

taged and orphaned children in underdeveloped coun-

tries. Children need to be allowed to grow up in a safe,

healthy and suitable environment. We believe this is a

right of all children and through the Fund we hope that

we can bring this to places where it is not.'

"WE VALUE LIFE"

Charity

Page 14: Grosvenor in the know June 2014

To be in with a chance of winning €50 / £50 voucher simply complete the above Ar-

rowWord crossword and all correct entries will be entered into a draw to win a

voucher worth 50 euro / pounds.

Please send all completed entries FAO Marianne Lambert, 64C Heather Road,

Sandyford Ind Est, Dublin 18 or email [email protected]

********Applicable to Ireland / UK entrants only—Apologies ********

Funzone

Win 50 euro or pounds

Page 15: Grosvenor in the know June 2014

Funzone

Sinead

lambert Winner of our Mar 2014 arrow word

We are pleased to announce the introduction of the

Grosvenor Social Committee.

The committee is in its early stages but so far we are

very pleased to announce that the chairperson of the

Grosvenor Social Committee will be

Laura Ludwig (HR, Sandyford) and VP

will be Alex Soikans (Technical coordinator) .

Treasurer for The Grosvenor Social Committee will be Marianne

Lambert.. The Social Committee will be responsible for organising

and managing all social events in Grosvenor (Ireland) to include

nights out, day time events, and fundraisers.

Members will take turns organising events throughout the year on a bi-monthly ba-

sis. Subs will be paid on a monthly basis by the members and a corporate budget for

corporate events (i.e. Christmas party) will be subsidised by the company.

Non committee members will be welcome to join us for social events but a one-off

sub will be required by them for each event. If you are interested in joining the GSC,

Page 16: Grosvenor in the know June 2014

Work NEWS

[Photos] Site Supervisor Rose Warren

and our Site Cleaning Manager Lor-

raine Warren supporting the IKEA

Sunrise team in Florida post mobilisa-

tion.

The whole team was very grateful for

their support and also the support of

Graham Warren in assisting the opera-

tion in Florida.

A big thank you to our Man-

chester management team

for their recent working visit

to Florida.

The team was made

up of Graham War-

ren our Area North

Manager, Lorraine

Warren, our Site

Manager and Rosie

Warren our supervi-

sor.

By all accounts this

was a very challeng-

ing task, a difficult

contract in a very warm environment which tested

the team to the limit.

Thanks must also go to the back room staff who

managed to fly them there with very little notice.

Let's hope the visit proves to be worthwhile and the outcome positive for the company.

Accessing the Hub As SharePoint is a Microsoft program it is recommended that

Internet Explorer is used as not all functionality is supported by

other web browsers such as Google Chrome or Mozilla Firefox.

Page 17: Grosvenor in the know June 2014

Congratulations and Well Done !! to all of our Extra Mile Award Winners.

Thank you for your hard efforts and keep up the good work.

March

Ireland Ops / Admin Lorraine Smyth & Noeleen Davies

Site Operative Ireland Liz O’Connell (Site Supervisor Debenhams Newbridge)

Site Operative UK Elsie Boateng (IKEA Croydon)

April

Ireland Ops / Admin Mary-Louise Boyne

UK Ops / Admin Bicester Village Mobilisation Team

Ireland Cleaning Op Maria Galvaza M&S Dundrum

UK Cleaning Op Sarah McComish Potwash Supervisor IKEA Nottingham

May

Ireland Ops / Admin 1 Pauline Nolan

Ireland Ops / Admin 2 Catherine McMenamin & Alan O’Keeffe

UK Ops / Admin Colin Shortland

Well done to all who were nominated and thank you for your

hard work

-Remember there's always next month!

Th

an

ks

fo

r y

ou

r h

ar

d w

or

k

We would like to take this opportunity to welcome all of our new col-

leagues to Grosvenor.

<Ronan Kildea,

IT & systems—

based in

Sandyford, Dublin

Maeliosa Ryan,

Marketing Manager

—based in

Sandyford, Dublin >

Extra Mile Award

Page 18: Grosvenor in the know June 2014

Staff NEWS

I would like you all to join me in con-

gratulating our first winner in the of a

brand new Apple iPad Mini.

From the UK, Tyler

Fairhurst (Primark

Wigan).

Tyler was randomly

selected from our

email database.

I would also like to congratulate

Tanya Proudfoot (Area Manager

UK) who claims the top spot & a

£100 shopping voucher having

collated almost 100% of all em-

ployee email addresses.

Tyler was drawn from our email

database having made the switch

to paperless payslips!

Payslips to Email competition

Our lucky winner, Tyler Fairhurst and site su-

pervisor Sylvia Mitchell presenting Tyler with

his Apple iPad mini.

New Electric Van for NUI Maynooth

In line with our ongoing attempt

to protect the environment we

are delighted to announce the

arrival of our first new electric

van on site in NUI Maynooth.

Page 19: Grosvenor in the know June 2014

Whats Cooking

Please do continue to send us in your recipes and pic-

tures of your version of our featured recipes.

Ingredients 1.8kg mixed summer berries (I used hulled strawberries -

large ones halved - raspberries, redcurrants, blackcurrants

and a few early blackberries)

1½ kg jam sugar (the one with added pectin)

juice and pips 1 lemon

finger-tip size knob of butter (optional)

Summer Berry Jam

Method 1. The night before you make your jam, layer the berries and sugar together in a

very large bowl, then cover and set aside at room temperature. This helps the sug-

ar to start dissolving so you don’t run the risk of over-cooking the fruit when you

actually begin to make the jam. The next morning, give everything a quick stir,

then set aside again until you are ready to start cooking.

2. Before you start, put a small saucer in the freezer. Tip the berries, scraping out all

juices and any undissolved sugar, into a preserving pan, or a large, wide-based

pan (the wider and more open the pan, the faster the jam will be ready so a pre-

serving pan is really ideal). Stir in the lemon juice, then collect all the pips and

secure them inside a tea-leaf strainer or piece of muslin before adding to the pan,

too (cooking the pips along with the fruit extracts the pectin they contain, helping

your jam to set).

3. Start the berries over a low heat until all the sugar is completely dissolved, then

bring to the boil and simmer for 5 mins. Turn off the heat and spoon a little hot

syrupy jam onto the chilled saucer. Once cool, push the jam with your finger. If it

wrinkles a little, it’s ready and has reached setting point. If it is too runny to wrin-

kle, return the pan to the heat and boil in 2-3 minute stages, removing the pan

from the heat each time you do the saucer check, until the jam wrinkles.

4. Skim off any excess scum, then stir in the knob of butter, if you want – this will

help to dissolve any remaining scum. Leave the jam for 15 mins before ladling

into sterilised jars (see tip, below) – this allows the fruit to settle so it doesn’t sink

to the bottom. The jam will keep in a cool, dark place for at least 6 months. Re-

frigerate jars once opened.

Page 20: Grosvenor in the know June 2014

1. How long have you worked in the company?

5 years as of April 1, 2014

2. What did you want to be when you were little?

A teacher or a counsellor

3. If you could describe yourself in 2 words what words

would you use?

Helpful & Compassionate

4. If you could be a fictional character who would you be?

Super woman!!! I would love to fly around in the sky and

have extraordinary powers!!!

5. Who would you get to play you in a movie about your life?

My daughter-Erica Welcome or my son -Sylvester Welcome

Jr ….they know me better than me…..smile…

6. If you could be anywhere in the world right now?

With Sandra welcome- FLORIDA uSA

Knowing Me, Knowing You

Page 21: Grosvenor in the know June 2014

Our new look So you might have heard the rumours… or maybe you’ve had a look already. The

exciting news is that Grosvenor Services is getting a new look and a new website.

Everything will be updated with our cool new logo, from uniforms to stationery, and

from building signs to brochures.

As you know, our company has expanded beyond cleaning, into security and more

general facilities management. The new look and website will give us a more profes-

sional appearance, and set us up for success as we go from strength to strength across

Ireland, the UK and the US. And while we’ll be letting our customers know shortly,

we wanted you to see it first.

We’re still pinning down our plans, as the designs are not finalised yet, but you can

expect to see the new website later in the

summer. You’ll then start to see the new logo

appearing on uniforms, stationery and other

elements after that. We’ll give you a full up-

date nearer the time, but in the meantime,

check out the images below for a sneak pre-

view…

From Joe Walsh

Cleaning Business Unit Director

Page 22: Grosvenor in the know June 2014

Grosvenor Cleaning Services

Dublin -

64C Heather Road

Sandyford Ind Estate

Dublin 18

Ireland

Phone: +353 1 2954866

Fax: +353 1 2954301

E-mail: [email protected]

Skegness UK -

10 Algitha Road

Skegness

Lincs, PE25 2AG

Phone: +44 1790 754 580

Birmingham UK -

Quattro House, The

Courtyard

Roman Way,

Birmingham B46 1HQ

Phone: +44 121 366 0560

Athlone -

Magazine Road,

Athlone,

Co.Westmeath

Phone: +353 906 490 748

Cork -

Ground Floor

Unit 28, East Gate Drive

Little Island, Cork

Phone: +353 21 435 5112

If you have anything you would like to submit or anything you would like men-tioned in the next edition of “Grosvenor in the Know”, please feel free to send it directly to Marianne Lambert via email ([email protected]), fax (+353 1

2958119), or via post to the Dublin address above.

Dublin Stores-

Unit C2, 14 Magna Business Park

City West

Dublin 24

Ireland

Phone: +353 1 421 5082

www.grosvenorservices.com

Belfast -

Ground Floor, Unit 4, Building

9, Citylink Business Park,

Belfast BT12 4HQ

Phone: +353 906 490 748 UK Stores-

Unit 3, Hardwick Court,

Alford,

LN13 9JE

Phone: +44 1507 466 388

The Jersey of your choice

Non-Sandyford based staff may

send photos to

[email protected]

Competition