Greviance Handlingg

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Meaning of grievance

A grievance is any real or imaginary feelingof dissatisfaction and injustice which an

employee has about his employment

relationship.


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DIFFINITION OF GRIEVANCE

According to Dale S. Beach :- Grievance is any dissatisfaction or feeling of injustice

in connection with ones employment situation that isbrought to the attention of management.

According to Michael J. Jucious :- A grievance is any dissatisfaction or discontent ,

whether expressed or not , whether valid or not,arising out of anything connected with the companythat an employee think believes or even feels , is unfair

, unjust or inequitable.


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Causes of Grievances :-

1. Grievance arising out of working condition

Poor physical conditions of the work place Very tight production standard

Unplanned changes in schedules and procedure.

Failure to maintain proper discipline

Improper relationship with the supervisor


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2. Grievance arising from ManagementPolicy :-

Wages rates and method of wage payment. Overtime and incentive schemes

Seniority

Transfer

Promotion , demotion and discharge

Lack of opportunities for career growth

Hostility towards trade union


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3. Grievance arising from Alleged

Violation of :-

The collective bargaining agreement

Company rules and regulation

Past practice

Central of State laws Responsibilities of management


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4. Grievance arising out of Personal

Maladjustment

Over

ambition

Excessive Self esteem

Impractical attitude to life


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HOW TO UNDERSTAND EMPLOYEE

GRIEVANCE

Managers can know and understand grievances with the help

of the following method.

1. Exit Interview2. Opinion Surveys

3. Grip Boxes

4. Open Door Policy


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GRIEVANCE REDRESSAL PROCEDURE


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GRIEVANCE REDRESSAL IN INDIANINDUSTRY In Indian industry , adequate attention has not been

paid to the settlement of grievance . Legislative

framework only indirectly deals with the redressal of

individual grievances. It consists of :1. The industrial employment (standing orders) Act.

1946.

2. The Factories Act, 1948

3. The Industrial Dispute Act, 1947


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Essential of a sound GrievanceProcedureAn effective grievance procedure should contain the

following characteristics:

Legal Sanctity

Acceptability

Promptness

Simplicity

Training

Follow - up


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Advantages of Grievance1. It brings grievance into the open so that

management can know them and take necessary

action to settle them.

2. It helps in preventing grievance from assuming

dangerous proportions.3. Management can solve a grievance before it

becomes a disputes.

4. It enable the management to know the attitude and

feelings of employee concerning the policies, rules,

and practices of the organization.


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5. It provides the workers a formal opportunity forexpressing their fears, anxiety and dissatisfaction.

6. It helps to maintain cordial relation in the industry.

7. It serves as a check upon arbitrary and biased

action on the part of management.


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THANK YOU

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Greviance Handlingg