greg@gregoryboyer.com858-205-5112GREGORY E. BOYER

10 years of experience designing, developing, and supporting reporting and analytics within the UC system. Formed extensive partnerships with clients to define project scope, expectations, requirements and deliverable dates to ensure on-time and on-budget delivery of projects. Promoted customer and user engagement through training, demonstrations, presentations, brainstorming, and responsive and patient communication, and as co-chair of the UC Tableau User Group. Led and coordinated multiple end-to-end BI implementations including fundraising constituent reporting, accounting report-ing, UC Health Procurement reporting, and Institutional Research reporting and analytics. Led operational teams to ensure timely development of reporting, response to service tickets, support of projects, and pro-actively monitor the quality, performance, and failure rate of reporting and services to provide a consistently high standard of customer service. Cre-ated reports, dashboards, ad-hoc reporting frameworks, workflows and notifications through Cognos, SQL, and Tableau. Demonstrated ability to lead, coordinate, and motivate teams while aligning decisions, projects and deliverables to strategic objectives and goals in situations without organizational precedent or previous solutions.

AREAS OF EXPERTISE

Ad-hoc Reporting and Analytics

Agile and Waterfall Methodologies

BI Development in SQL, Cognos, and Tableau

Business Intelligence

Data Analysis, Reporting and Expertise

Data Cleansing and Conversion

Data Governance and Architecture

Data Migrations

Data Profiling and Quality Control

Hardware / Software Specifications

Online Content Management with CMS, HTML, CSS

Operations Management

Process Modelling and Improvement

Project Change Control

Project Management and Governance

Relational and Dimensional Modelling

Report Specification Development

Requirements Gathering, Analysis, and Management

Technical Specification Development

Training Design and Delivery

Dat aba se Techno log i es: SQL Server, DB2, Access

Rep or t ing and A na ly t i c s Too l s: Cognos, Tableau, SQL, Blackbaud CRM, Excel, SAP Business Objects, SPSS

Web Techno log i es: HTML, CSS, Cascade, Wordpress

Sof t ware: Toad, DB2 Visualizer, Excel, Visio, Powerpoint, MS Project, MS Office Suite, Adobe Photoshop, Adobe InDesign

EDUCATION

BA, Political Science , University of California, San Diego, 2007PMP Certification (in progress)

• Implemented Cognos for UC Health Procurement, managing the project end-to-end. Beginning with a request to “Call this guy at UC Health, he’s interested in reporting”, partnered with procurement to create the Vision Statement, Statement of Work, pricing and SLA. Next, continued with requirements gathering, data modeling and specifications, and completed report development and man-aged the production release of the reporting suite.

• Rescued Graduate Admissions DB2 implementation. Joined project in the role of business intelligence developer and immedi-ately found serious issues in data quality, ETL process, and business requirements. Mentored systems analyst through business requirements process; mentored QA analyst through QA process and provided additional tools; walked through each and every change required with ETL developer; took control of project coordination and deliverables; set most expansive UAT standards for any similar conversion; worked to educate users on UAT process, the data they had access to, the tools they could use, and ensure not just sign-off but user satisfaction.

• Led implementation of IRAP (Institutional Research and Academic Planning) instance of Cognos. Partnered with business unit to define scope and requirements. Created initial project plan, designed server requirements, technical specification templates, designed and developed reports and processes.

• Created a communication plan and communication documents to manage change control as we replaced a system-wide reporting tool with a new deployment of Cognos. Along with our primary business partner, created content, organization, and road map for data.ucop.edu, our Business Intelligence Competency Center.

• Developed a training plan, materials, job aids supporting specific user tasks, and provided one-on-one and classroom training.

• Created key visualizations and dashboards for reporting internal processes, understanding data validation issues, and visualizing year-over-year demographic changes and creating transparency for multi-department data workflows.

Key Accomplishments

University of California, Office of the PresidentData Services, BI Developer and Advocate

January 2015 - Present

Co-chair of UC Tableau User Group, which after 3 meetings in leadership, has participation and amazing presentations by users across the University of California system and the state of California. Strong advocate for continuous improvement, growth, and innovation within team and customers.

Working as a project lead and manager on various small projects, accountable and responsible for the successful delivery of reporting, expansions of the data warehouse, website content migration, and end-to-end implementation of UC Health Procurement instance of Cognos. As a contributor to MOTIVE, the IRAP conversion of data and reporting from SYBASEIQ/Webfocus to DB2/Cognos, created project plan and led implementation of Cognos for first half of project until PM resource became available; including partnering with users to define scope and requirements, establishing technical policies, procedues, and templates, coordinating UAT and sign-off, and designing/delivering reporting, training, and communication strategies.

Within technical role, demonstrated full breadth of expertise including eliciting, analyzing, documenting, communicating and translat-ing data requirements; reverse-engineering, designing, and improving reports; performing QA, unit, integration and systems testing; reviewing data models; analyzing, explaining, and resolving data quality issues; and providing data mapping specifications and model/architecture reviews.

University of California, San DiegoACT, Data Solutions Analyst, BI Lead August 2010 - January 2015

• Co-chair of UC Tableau User Group, which after three meetings in leadership has grown to 30 users with presentations and at-tendance from users across the UC system.

• Led operational reporting team in reduction of service ticket queue, from an average completion time of over 1 month and a back-log of greater than 100 tickets, to an average completion time of 3-5 days.

• Led small inter-departmental teams in development, review, senior management approval, and adoption of uniform policies across 5 silo’d and competing business units, including the divisive question of formal standards for addressing and naming constituents.

• Responsible for development, unit testing, peer review, integration testing, user-acceptance and sign-off of accounting (general ledger) reports and data, one of the primary deliverables of a $2.5m system implementation.

As Business Intelligence Lead on the multi-year ESP project, led, supported, trained and motivated 5 staff members on the University Advancement reporting team. Responsible for creation, delivery, and sign-off of reporting for foundation accounting, fundraising solicita-tions, event invitations, and donation receipting. Responsible for continued support of legacy system during project implementation, including coordinating and completing tickets, monitoring queue, and assigning work. Provided user support and training on new and existing applications including developing training classes, 1-on-1 support, and issue research and resolution. Conducted in-depth data analysis to identify and resolve quality issues and define system conversion rules. Screened and interviewed staff resources. Communi-cated progress reports and updates to senior management.

University of California, San DiegoACT, Data Solutions Assistant

December 2007 - August 2010

• Drafted rules to bring reporting in line with fundraising industry conventions to ensure consistency across internal/external report-ing at the senior management level.

• Created an automated process to identify newly-entered duplicate constituent records based upon 15 different comparison points.

• Documented policies, procedures, standard scripts, and developed training materials.

Independently completed service requests for batch database updates and inserts. Developed and documented processes, standard-ized database operation scripts, created reporting templates to provide consistent results. Creating and delivered training for report writers, report users, and CRM users; monitored service ticket queue, assigned tickets, and completed work.

Key Accomplishments

Key Accomplishments