Greensboro Customer Greensboro Customer CenterCenter

Delivering Results to

Elevate Deluxe

in

2012 Greensboro generated

38.7 millionTotal Revenue

For DS & FIBB.

In

Retail AOVRetail AOV$26.94

Express Delivery per order for Direct Retail

Express Delivery per order for Direct Retail 61.85

% Average # of boxes per order for Direct retail customers

Average # of boxes per order for Direct retail customers

1.61

Million calls taken in 2012Million calls taken in 20121.6

Million Checks By Deluxe Million Checks By Deluxe $3.0

GreensboroGreensboro Continuing to Elevate Results……..

DS & FI $15.2 million( YTD)

FIBB $15.2 million (YTD)

Loyalty $6.9 million (YTD)

Data source – 2013 FS Inside Sales Scorecards

FIBB AOV $126.95 (YTD)

DS & FI AOV $47.41 (YTD)

Client Specialty Group – Providing dedicated support to new and specific FIs (SunTrust, Huntington, etc.)

Financial Institution Business Banker – Partnering with Bankers to support Small Business customers.

DeluxeSelect – Servicing direct customers for personal check orders and accessories.

FI Through – Assisting Financial Institution employees with customer orders and FI needs

Checks By Deluxe – Servicing direct customers whose FI is no longer contracted with Deluxe, but they still want our products.

Loyalty Associates – Associates who assist Small Business customers with products and services to help run their business. (Started in June 2012)

CSG

FIBB

DS

FI

CBD

Loyalty

Mail Center (FS &DBA)

Exception Processing

Deluxe Calling

Reg E Outbound Campaign

FI Specific Outbound

Campaigns

Switch

GeneratingGenerating Results Results

Supporting Supporting ClientsClients

Increasing Increasing Employee Employee SatisfactionSatisfaction

ConsistentOther CenteredRecognition & Celebration

Greensboro Customer CenterGreensboro Customer Center