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Collaborating since 2008

(1986)

50+ member agencies and

individuals

GV

PH

C C

om

mit

tees

• Services Coordination and Assessment Network (SCAAN)

• Homeless Management Information System (HMIS)

• Program Monitoring

• Housing and Service Resource

• SOAR Team

• Ad Hoc • Point in Time, etc.)

• 50 Peninsula

• Vet Boot Camp

• Coordinated Intake

GREATER VIRGINIA PENINSULA HOMELESSNESS CONSORTIUM

GREATER V

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HousingHotline

866-750-4431

COORDINATED ASSESSMENT

T W O G E N E RA L M O D E L S :

• Centralized

• Decentralized

APRIL 2013The GVPHC has voted to

adopt a hotline, or centralized system, with

a geographically centralized front door at

one distinct location where every person may call to access intake and

assessment.

FUNDING•Developed white paper on the need for centralized intake•Discussed with business and community partners

Thank you

Ferguson Enterprises and the Peninsula Community Foundation

$150,000.00 donation over 3 years

• Funded the merge of Southside and Peninsula HMIS system

•Hired Case Manager

•Equipment purchase

GVPHC Housing Crisis Hotline

ForKids

CALL INTAKE SPECIALIST

Peninsula Homeless Service

Providers

REFERRALS

Service

Coordination and

Assessment

Network (SCAAN)

LIVE!!!!September

15,2014

First Week

• Call volume reduction from 60 call to 18 daily• Appropriate referrals from provider• Consistence referrals to all providers

NEXT STEPS

• Weekly meetings with providers •Press release•Design steps for entire COC coverage•Use data to identify needs and gaps in services

2012 2013

0

500

1000

1500

2000

2500

Calls by Month

January

February

March

April

May

June

July

August

September

October

November

December

2012 2013

0

1000

2000

3000

4000

5000

6000

Calls by Quarter

1

2

3

4

Calls by Month

year month added to date2012 February 642 6812012 March 892 15732012 April 1435 30082012 May 1579 45872012 June 1523 61102012 July 1718 78282012 August 1750 95782012 September 1510 110882012 October 1752 128402012 November 1639 144792012 December 1323 158022013 January 1546 173482013 February 1077 184252013 March 1050 194752013 April 1466 209412013 May 1691 226322013 June 1832 244642013 July 2106 265702013 August 1941 285112013 September 1777 30288

Calls by Calendar Quarter

year quarter added to date

2012 2 4537 6110

2012 3 4978 11088

2012 4 4714 15802

2013 1 3673 19475

2013 2 4989 24464

2013 3 5824 30288

Emergency Shelter

Rent Payment Assistance

Utility Assistance

Rental Deposit Assistance

Transitional Housing/Shelter

Domestic Violence Shelters

Food Pantries

Low Income/Subsidized Rental Housing

Electric Service Payment Assistance

Clothing

0 1000 2000 3000 4000 5000 6000 7000

Nee

d C

od

e D

escr

ipti

on

CALL POINT REFERRAL REPORTREFERRALS BY NEED

DATE RANGE: 1/1/13-9/30/13

Number of Referrals

Referrals by Need Date Range: 1/1/13 – 9/30/13

Need Code Description Referral Count Percentage

Emergency Shelter 6291 45.90%

Rent Payment Assistance 3258 23.77%

Utility Assistance 1253 9.14%

Rental Deposit Assistance 503 3.67%

Transitional Housing/Shelter 429 3.13%

Domestic Violence Shelters 359 2.62%

Food Pantries 304 2.22%

Low Income/Subsidized Rental Housing 154 1.12%

Electric Service Payment Assistance 73 0.53%

Clothing 66 0.48%

Employment 50 0.36%

Homeless Motel Vouchers 50 0.36%

Veteran Benefits Assistance 57 0.42%

Miscellaneous 859 6.27%

WHY COORDINATED ASSESSMENT WORKS

Creates a centralized process for standardized assessment and referrals

Fosters an “anywhere” services strategy that's easily access by individuals and families seeking housing and services

Promotes collaboration and coordination among Peninsula Homeless Service Providers.

Creates a pool of data

CONSUMER BENEFITS Ability to call one number to request

assistance

Access to multiple service programs through one process, saving consumers valuable time in looking for and traveling to service sites

Accurate referrals to the correct service providers, thus increasing the chances that the consumers will be served promptly by the correct intervention

AGENCY BENEFITS

• Improve cost efficiency, by replacing duplicative intake functions

• Streamlined process for program admission decisions

• Accurate referrals into programs

• Affords agencies time to focus on preventing and minimizing shelter stays and providing services

SCAAN DEVELOPMENT

August 2007 – Friends of the Homeless Shelter Closed

DHCD Requested GVPHC use the Grant

Shelter Coordination / Assessment Team Formed

SCAAN

Efficiently and effectively leverages community resources to assist

individuals and families transitioning out of emergency housing into

transitional or permanent housing and to address barriers to

self-sufficiency.

SCAAN

Meeting Schedule: Every other Wednesday at 8:30AM (contact the chair for current information)

Location: The Salvation Army,

1033 Big Bethel Road, Hampton, VA 23666

Rapid Rehousing Staffing Shelter Staffing

•Application completed by referring agency

•Process by either Hampton DSS or James City County

•Case staffing – wrap around services•Develop ISP

•Monthly follow-ups

PROCESS

RAPID RE-HOUSING

•Funding SCAAN enabled the region to see an 86% increase in RRH•RRH providers do not have to wait until SCAAN meets to house a consumer•SCAAN was using the model of fixing the person prior to housing•All clients are now housed as soon as a unit is available•Wrap around services begin at entry into a shelter or into a unit

SCANN

The benefits of the Services Coordination and Assessment Network (SCAAN) include:

• SCAAN: upper and lower Peninsula, all Rapid Rehousing $$$

• Eliminating duplication, as multiple members of the committee are working simultaneously on a single case;

• Reducing the time required to identify all the resources needed for success;

• Allowing providers to access diverse services in a centralized location;

• Effectively decreasing the cost associated with finding and distributing resources;

• Promoting community coordination in the effort to prevent and end homelessness;

• Matching clients quickly with all needed services and benefits to help them achieve self-sufficiency.

GREATE

R VIR

GINIA

PENIN

SULA H

OMELESSNES

S

CONSORTIU

M (GVPH

C)

Mis

sion

SCAAN• HAMPTON DEPT. OF SOCIAL SERVICES

• HAMPTON-NEWPORT NEWS• COMMUNITY SERVICES BOARD

• LINK OF HAMPTON ROADS, INC.• THE SALVATION ARMY, PENINSULA

• PICH/HEALTH CARE FOR THE HOMELESS• VA DEPARTMENT OF CORRECTIONS

• FAMILY REDIRECTION INSTITUTE• NATASHA HOUSE

• INSIGHT ENTERPRISES, INC.• HELP, INC.

• OFFICE OF HUMAN AFFAIRS• THE PLANNING COUNCIL• PENINSULA WORKLINK

• U.S. DEPARTMENT OF VETERANS AFFAIRS

GREATE

R VIR

GINIA

PENIN

SULA H

OMELESSNES

S

CONSORTIU

M (GVPH

C)

Mis

sion

SCAAN• DUCO

• OXFORD HOUSE• YORK-POQUOSON SOCIAL SERVICES• NEWPORT NEWS DEPT. OF HUMAN

SERVICES• TRANSITIONS FAMILY VIOLENCE

SERVICES• MENCHVILLE HOUSE MINISTRIES

• INSTITUTE FOR FAMILYCENTERED SERVICES

• VA EMPLOYMENT COMMISSION• YOUTH, EDUCATION & FAMILY

SERVICES• SOUTH-EASATERN FAMILY PROJECT

• FAMILY YOUTH FOUNDATIONS

QUESTION &

ANSWER