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Graduate Student/Supervisor Relationship. GSO/Faculty/Department Meeting December 13, 2011. Matt Erickson Director. Continuum of Conflict Management Processes. Informal 3 rd party assistance with. No assistance, direct communication. Formal 3 rd party assistance: - PowerPoint PPT Presentation
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Graduate Student/Supervisor Relationship
CMAHRO Fall 2009 1
Matt EricksonDirector
GSO/Faculty/Department MeetingDecember 13, 2011
Continuum of Conflict Management Processes
No assistance, direct communication
Informal 3rd party assistance with...
Formal 3rd party assistance: no direct communication
•Negotiation•Meetings•Conversations
•Conciliation•Coaching•Team Building
•Coaching•Training•Facilitation•Mediation
•Advisory mediation•Fact finding•Settlement conferences
•Grievances•Arbitration•Investigation•Adjudication
Relationship Process Substantive
Informal: despite the intervention, the party retains control over, and input into, the final outcome.
Formal: the party gives up controlover, and has limited input into, the finaloutcome.
Adapted from: Moore, Christopher et. al. Effective Mediation.Boulder: CDR Associates, 1989.
CMAHRO Fall 2009 3
• Low confidence• Lack knowledge “how to …”• Lack requisite skills• Lack support … “I’m all alone”• Uncertainty• Carelessly framed problems
and solutions
Examples of Barriers That Can Impede Effective Early Resolution
Attempts
CMAHRO Fall 2009 4
• What is the issue [topic] that you want to discuss with your supervisor?
The Workbook …
• What are the key points that you want the supervisor to understand...
• Set the appropriate context for the conversation
CMAHRO Fall 2009 5
Assess potential barriers …The Workbook (cont’d)
presence of cultural factors that might get in the way
assess previous attempts to have conversations: what got in the way?
are there things you’re doing that might be distracting your supervisors?
are negative emotions getting in the way?
CMAHRO Fall 2009 6
• Develop strategies on how they can be overcome• Consider if there is any
other support or resource they need
• Prepare them to share impacts of behavioural concerns
• Plan ahead for questions and options
• Plan timing and setting
The Workbook (cont’d)
CMAHRO Fall 2009 7
The Workshop
identify opportunities
potential for
negative outcome
reinforce the importance of early commitment
assessment, strategies and process
Matt Erickson
Director, CMAHRO519-888-4567
Presence of
high negative
emotions
Presence of active negative filters contributing to
misperception, pre-judgements
Characteristics of a Damaged Relationship
Distrust is high Desire to
understand another’s
perspective is lowEffective communication is low
• Questions that promote understanding diminish and are replaced by statements• The quality of listening diminishes
POS
P R O C E S S SUBSTANCE
G O O D
Positive SubstanceGood Process
Negative SubstanceGood Process
Positive SubstancePoor Process
Negative SubstancePoor Process
NEG
P O O R
SUCCESSFUL OUTCOME UNSUCCESSFUL
influences
G O O D CONCERNS EMERGING P O O R
RELATIONSHIP
Good Relationship
Good Relationship
Poor Relationship
Poor Relationship