CONFIDENTIAL

GPGP--PRO EX Quick Start GuidesPRO EX Quick Start Guides

Help – Manuals and Technical Support

1

CONFIDENTIAL

Help – Manuals and Technical Support

Overview:– This module explains where to find manuals and

technical supportObjective:– At the end of this module you know:

• Where to find manuals• Who to contact for support

CONFIDENTIAL

Manuals

All manuals are installed on the PC hard drive during the GP-Pro EX installation.The Online Update Service also keeps the manuals up to dateTo access GP-Pro EX manuals use the Help menu to access the:– Reference Manual (Software)– Device/PLC Manual (Communication)– Hardware Manual (AGP Hardware)– Troubleshooting Guide (Maintenance)

CONFIDENTIAL

Reference Manual

The reference manual opens in a web browser (but does not connect to the internet)This manual contains over 39 Chapters of guides and detailed feature information

CONFIDENTIAL

Device/PLC Connection Manual

This manual contains information about:– Supported Device/PLC Models– Supported Address Range– Cables & Cable Diagrams– AGP Configuration– PLC Configuration– Setup Examples– Address Entry– Pass-Through Functions– GP3000H Setup– Memory Link and LS usage

CONFIDENTIAL

Hardware Manual

The Hardware manual is a PDF file that contains details on AGP Hardware:– Detailed hardware specifications– Panel Cutout and Mounting information– Hardware Troubleshooting & self diagnostics– Offline Menu

CONFIDENTIAL

Troubleshooting Guide

This manual contains steps to troubleshoot hardware, software (feature) and Device/PLC communication issues by symptom.Use this guide to locate detailed information on error messages.Save time by goingthrough the samesteps our technicalsupport team followsprior to contacting us.

CONFIDENTIAL

Connect to Support site-“Otasuke Pro!”

Help takes you to www.pro-face.com/otasuke in JapanVisit Pro-face America’s website www.hmisource.com to get:AutoCAD drawings of AGP hardwareAdditional graphicsProject SamplesKnowledge baseNew driversSoftware updateManual updates

CONFIDENTIAL

Pro-face / Xycom Customer Support

If the Troubleshooting guide and Otasuke Pro website did not solve an issue contact us:Internet : www.profaceamerica.comEmail :support@profaceamerica.comPhone :734 944 0482 Option 2

CONFIDENTIAL

Questions

Please refer to the Reference Manual that is installed along with GPPRO-EX.

Manuals are also available on-line at:

http://www.hmisource.com/otasuke/download/manual/

For further support please e-mail: Support@profaceamerica.com

Or call: +1 734 429-4971