Government Operations & Audit Performance …...2017/06/06 · Use the power of public media to connect South Dakotans with education, information, culture and the arts. 1. Create,

June 6, 2017 Carnegie Town Hall

Sioux Falls

Government Operations & Audit

Performance Management Review

Divisions

Mission

Partner and collaborate with clients in support of their missions through innovative information technology

consulting, systems and solutions.

Vision & Goals

Through our highly motivated staff, we will be a leader and valued partner in providing technology solutions, services and support that directly contribute to

the success of our clients.

Administration – Security

Objective

Safeguard sensitive state digital assets from unauthorized access, updates, deletions or

theft.



36 Audits2016

.01% WannaCry Risk Top Web Sites AttackedApril, 2017

Cyber Training

90% Complete

2017

92

Application Scanning - YTD

1 Scan

48 262 Scans

8

3 Scans

FY163.6% vs

5.0%

Pro

vide a reliab

le, secu

re, and

mo

de

rn in

frastructu

re


April 2017210 unique countries | 2.6M Attacks

Pro

vide a reliab

le, secu

re, and

mo

de

rn in

frastructu

re

Telecommunications

Objective

Through our highly motivated staff, we will be a leader and valued partner in providing networking solutions, services and support that contribute to the success of

our clients.

Service Scope

Telecommunications

Telecommunications High Bandwidth Events

Pro

vide valu

e thro

ugh

excellent clien

t service

Client Survey Responses

Telecommunications

Work Request Response Times

Telecommunications

Applications Development

Objective

To evaluate the value, cost, and risk of computerization possibilities, then apply

application development services, technologies, and best practices to help State Agencies meet

their goals.



Number of Projects Delivered per Month

Deliver V

alued

Services at Econ

om

ical Co

sts

2418

21

38

12

2027

40

29

37

46

0

5

10

15

20

25

30

35

40

45

50

Jun2016

Jul2016

Aug2016

Sep2016

Oct2016

Nov2016

Dec2016

Jan2017

Feb2017

Mar2017

Apr2017

# P

roje

cts

Co

mp

lete

d


Hours Billed across FY17 per Month

Threshold is 16,600 hours

Deliver V

alued

Services at Econ

om

ical Co

sts

20,52419,070

20,672 21,042

17,570

20,09619,350

16,975

19,674

17,652 18,299

2,763 2,246 2,6463,954 4,364

5,4954,124

3,2354,292 4,497 4,013

0

5,000

10,000

15,000

20,000

25,000

Jun2016

Jul2016

Aug2016

Sep2016

Oct2016

Nov2016

Dec2016

Jan2017

Feb2017

Mar2017

Apr2017

Ho

urs

Total Billed Non-Billed


Planned vs.

Unplanned Work

Deliver V

alued

Services at Econ

om

ical Co

sts

14,38313,315 14,093 14,393

12,09213,491 13,566

10,92512,665

11,178 11,874

6,1415,755

6,579 6,650

5,478

6,605 5,784

6,050

7,008

6,4746,425

0

5,000

10,000

15,000

20,000

25,000

Jun2016

Jul2016

Aug2016

Sep2016

Oct2016

Nov2016

Dec2016

Jan2017

Feb2017

Mar2017

Apr2017

Ho

urs

Planned Hours Unplanned Hours

Planned Work = Agency approved scheduled itemsUnplanned = Emergency or Ad Hoc requests


378 380 406 410 398 497 478 436 437 434 441

720 707 755 898 685

841 777748 816 713 758

151152

149 149

151

161160

154

149148 147

140

145

150

155

160

165

0

200

400

600

800

1000

1200

1400

1600

Jun2016

Jul2016

Aug2016

Sep2016

Oct2016

Nov2016

Dec2016

Jan2017

Feb2017

Mar2017

Apr2017

# o

f Em

plo

yees

wit

h W

ork

in P

rogr

ess

# o

f W

ork

Item

s in

Pro

gres

s

Planned Unplanned # of Employees

Work in Progress (WIP)

An unfinished work request that is being fulfilled.

Total Number of Work Items in Progress, both Planned and Unplanned

Goal: 300 Planned, Active requests per month.

Deliver V

alued

Services at Econ

om

ical Co

sts


Work Items in Progress( per person)

Average Numberof Work Items in Progress, both Planned and Unplanned by staff.

Deliver V

alued

Services at Econ

om

ical Co

sts

3 3 3 3 3 3 3 3 3 3 3

5 55 6 5

5 5 5 5 5 5

151152

149 149

151

161160

154

149148

147

0

1

2

3

4

5

6

7

8

9

10

Jun2016

Jul2016

Aug2016

Sep2016

Oct2016

Nov2016

Dec2016

Jan2017

Feb2017

Mar2017

Apr2017

140

145

150

155

160

165

Ave

rage

# o

f W

ork

Item

s

Average Planned WIP Average Unplanned WIP # of Employees

SD Public Broadcasting

Mission

Use the power of public media to connect South Dakotans with education, information,

culture and the arts.

1. Create, acquire, and distribute local and national media content via television, radio and digital platforms

2. Provide educational programming and resources for Pre-K, K-12, and lifelong learning opportunities

3. Provide EAS interconnectivity, coordinate, and distribute emergency alert information to broadcasters and the public

4. Provide resources and services for “open government” initiatives

South Dakota Public Broadcasting

Create, acquire, and distribute local and national media content via television, radio and digital platforms

Prioritize to feature local content and programing, particularly in underserved audiences

Be a reliable media, broadcast, and streaming partner within BIT Services


Create, acquire, and distribute local and national media content via television, radio and digital platforms

Awareness and Usage of Services:*Nielson 2/17 – 112,000*Monthly Viewer andDonor Comments Report

*Digital and Social Media User and Engagement Data


Provide educational programming and resources for Pre-K, K-12, and lifelong learning opportunities

PBS Kids 24/7 SDPB - 4 and Live Stream

Learning Library; EducatorsNewsletter; Events and Workshops

SDPB “The World” “Create”


Provide educational programming and resources for Pre-K, K-12, and lifelong learning opportunities

Awareness and Usageof Services:

* Viewers 2 to 11 / 19,500 * Workshops / 2,500

* Events / 8,500 to 10,000 * Teacher Newsletter Subscriptions / 2250


Provide Emergency Alert System ( EAS) interconnectivity and distribute emergency alert information to broadcasters and the public

EAS Distribution Hub (Amber Alert, Endangered Persons, Immanent Threats, from State and National Government)

Transmission system operation24/7 (99.99%)

South Dakota Continuity of Operations Plan (COOP)


Provide resources and services for “Better Government Initiatives”

Operate and maintain streaming systems for Legislative and State Agency outreach

Provide a dependable digital platform for SDPB Content Services (Statehouse and SDHSAA Fine Arts and Athletic Events)

“SD.net is a valuable tool on which the South Dakota PUC relies to offer live audio access to our regulatory hearings each year. Those who participate or have an interest in the business of the commission – both from within and outside our state’s borders – are able to hear the discussion and decisions made by the PUC in real time and easily access archived recordings.”Kristie Fiegen, South Dakota PUC Chairperson


Provide resources and services for “Better Government Initiatives”

Awareness and Usage of Services:

* February – 17,445 UV(Average 830 per LD)

March - 92,000 UV (Boys and Girls Basketball)

April - 1,103 UV(141 GOAC 4/25)


2017 - 2018 Strategic Initiatives

• Increase Local Content ,Community Engagement, and Social Media Impact;

• PBS Kids 24/7 and Web Stream

• Evolving Master Control; WARN Systems and EAS Planning

• SD.Net: capacity, training, and adoption

Data Center

Objective

Deliver a reliable, secure, and modern hosting environment and provide expert technology

consulting.

VUptime Metrics P

rovid

e a Reliab

le and

Mo

dern

Infrastru

cture

Mid Range

99.89% Uptime.07% Sc heduled

Maintenance.04% Unscheduled downtime

MAINFRAME

99.77% Uptime.23% Scheduled Maintenance

0% Unscheduled downtime

Virtualization

99.99% Uptime.01% Scheduled Maintenance0% Unscheduled downtime

Data Center

The major incline in growth starting August 2016 represents the migration to High Definition cameras being installed in Highway Patrol vehicles.

Data Center P

rovid

e a Reliab

le and

Mo

dern

Infrastru

cture

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

Oct2014

Dec2014

Feb2015

Apr2015

Jun2015

Aug2015

Oct2015

Dec2015

Feb2016

Apr2016

Jun2016

Aug2016

Oct2016

Dec2016

Feb2017

Apr2017

Department of Public Safety Video System Storage Space Used (GB)

Pro

vide valu

e thro

ugh

excellent clien

t service

Client Survey Responses

Data Center

Provide Expert Technology Consulting

• In 2016 BIT agencies received consulting on 194 technology acquisitions and renewals. Clients receive expert feedback, guidance, and support through this

process.

By engaging BIT, clients receive support from a team of experts from each applicable technology area.

The BIT consulting team vets technology for: security, adherence to standards, vendor capability and commitment, and terms and conditions.

Documents

Government Operations & Audit Performance …...2017/06/06 · Use the power of public media to connect South Dakotans with education, information, culture and the arts. 1. Create,