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Government of Moldova e- Transformation Stela Mocan e-Government Center/Government CIO

Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

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Page 1: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Government of Moldova e-Transformation

Stela Mocane-Government Center/Government CIO

Page 2: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

MOLDOVAPopulation:

Territory:

GDP/capita:

Mobile penetration:

Internet penetration:

ICT contribution:

Government structure:

3,559,500

33,846 km²

3,415 USD

114%

> 50%

8-10% GDP

16 ministries7 agencies12,000 public servants

Russia

Ukraine

Turkey

Romania

Poland

Austria

Finland

Page 3: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Partnerships

Money

Man power

Mandate

Leadership

PROGRESS INGREDIENTS

Page 4: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

LEADERSHIP

Page 5: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

How we started our journey ?

e-Government Center

AUGUST 10, 2010: High level ministerial Round-Table with participation of Prime Minister Filat, WB, Government CIOs from Singapore, UK, Maart Laar, former Estonia Prime Minister, Gartner

JANUARY, 2010: The Government signed the MOU on e-Government with the IDA International Singapore

AUGUST 18, 2010: The Government sets up the e-Government Center/Government CIO Office

OCTOBER-DECEMBER 2010: The team from IDA International Singapore assisted the government to define the e-Transformation vision and develop the EGC/Government CIO

July 6, 2012: Government set up in each ministry a CIO office to drive sectorial e-transformation

Page 6: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Digital Services

Information Security

IT capacity building

Favorable Regulatory Framework

Innovative technology

Intelligent IT investment

Data center consolidation

Public services reengineering

Enterprise architecture

Cloud

Interoperability

Modern Access

Channels

MANDATE: Government Technology Strategy

Government Decision nr. 710, 20.09.2011

Page 7: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Prime Minister National e-

Transformation Commission

Management Board E-Government

Center

CIO Office

Ministry

MinistryAgency

Governance

Page 8: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Leadership starts the Journey but Man Power Delivers Change and Results

EGC/Government CIO = Delivery Team

Page 9: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

USD 20M USD 3 M USD 1,4 M

World Bank

Government of Moldova

Dutch Trust Fund

MONEY

Page 10: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Countries

International Development Partners

PPPs

Power of Partnerships

Page 11: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

E-Transformation

Projects Launched2011-2013

Page 12: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Endless lines for public services?

Page 13: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

www.servicii.gov.md

By 2020 all public services online accessible from Public Services Portal

330 services & 78 e-services available on G2C Portal

Since the Portal launching (May 10, 2012) it has been visited by 84,412 individuals

Page 14: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Security by Design

Mobile by Default

Content Portability

Open DataAPIs

Cloud First

Shared by Default

Digital by Default

Framework

Page 15: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

E-SERVICE

E-PAYMENT

NOTIFICATIONS

HOSTINGSHIPPING

SUPPORT

SIGNINGSECURITY & IDENTITY

E-Services Infrastructures Enablers for Sectorial E-Transformation

Page 16: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

MOBILE SIGNATURE

Launched in September 2012, in partnership with Orange and Moldcell mobile operators

Page 17: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Mobile Digital Signature

The Moldovan Government received “Best mGovernment Award” at GSMA 2013

Page 18: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Sectorial e-Services Shared e-Services Platform Services

E-Licensing G2C Portal MPay

E-Cazier SIGEDIA MPass

E-CNAS E-Reporting MSign

E-CNAM ECMP MNotify

E-Invoice E-Authorizations MLog

E-Visa E-Registry

E-Cadastre E-Appointment

E-Admission

Page 19: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Authentication and Access Control Service

Launched in May, 2013

Page 20: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Government Electronic Payment Platform

Fully operable from July, 2013No fees for citizens!

Page 21: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

MCloud Platform fully operable from February 14, 2013

Infrastructure as Service

Platform as Service

Software as Service

CLOUD FIRST POLICY

Page 22: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

PAPERLESS GOVERNMENT

Starting with January 1, 2014, the Government will use an electronic documents management

system to increase its efficiency and reduce paper consumption

Page 23: Government of Moldova e-Transformation Stela Mocan e-Government Center/Government CIO

Data Journalism BootcampOpen Government Day

TechCamps Hackathon

Open Data Knowledge Exchanges