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Government Fleet

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Magazine for the professional fleet manager managing public sector vehicles and equipment.

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Page 1: Government Fleet

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x Secure Automated Key Storage Box

at the Motor Pool Location

x Smart Card Technology for

Ease of Use and Security

x 247 Online Motor Pool Reservations

x Automated Availability Management

Confirmation and Customer Notifications

x Real-time Wireless Odometer Readings

and Trip Data Transfer to FleetFocus

x Integrated Billing

x Business Intelligence with Reporting

and Dashboards

x Optional GPS Integration

x Single Database for Maintenance

and Fueling Management

x FuelFluids Inventory Consumption

Management

x Real-Time Validation of Meter

Readings Tank Capacities and

Vehicle Authorization

x Support for Smart Cards Proximity

CardsKeys Magnetic Stripe Cards

and Radio Frequency Identification

(RFID) Option

x Support for Gas Diesel CNG LNG

Hydrogen Alternate Fuels and Fluids

x Cradle-to-Grave Equipment

and Vehicle Tracking

x Work Order Management

x Warranty Management

x Preventive Maintenance Scheduling

x Parts Inventory Management

x Fully Integrated Real-Time

Fuel Management System

x Key Performance Indicator

(KPI) Dashboards

x Wireless Data Collection Functionality

x Latest Web-Based Technology

AssetWorks Offers the ONLY Fully Int

Automated Fueling System and Motor P

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wwwassetworkscom | 6106879202

1 City of Portland OR

3 City of Columbus OH

5 City of Culver City CA

8 City of Colorado Springs CO

9 City of Los Angeles CA

10 City of Riverside CA

12 City of Austin TX

16 City of Sacramento CA

22 University of California Davis CA

27 Sandia National Laboratories Fleet

Services NM

28 Indianapolis Fleet Services IN

30 City of Mesa AZ Fleet

Services Department

35 Prince Georgersquos County MD

42 County of Sonoma CA

44 City of New York Parks amp Recreation NY

48 Monterey County CA

52 City of Long Beach Fleet Services CA

59 County of Riverside CA

64 City of Fairfield CA

66 New York City Police Department NY

67 City of New York DCAS Managed Fleet NY

69 City of Chicago Department of

Fleet Management IL

69 City of Edmonton Fleet Services AB

71 Idaho National Laboratory (INL) Integrated

Transportation Services ID

72 NDDOT State Fleet Services ND

73 City of Tempe AZ

73 State of Delaware DE Fleet Services DE

79 Dept of Administrative Services State of

Georgia GA

83 Washington State Department of

Transportation (WASHDOT) WA

Congratulations to our customers who were named as the 100 Best Fleets

ntegrated Fleet Management Software

Pool Management Solution on the Market

We Work for Government Fleets

ldquoCityFleet uses FleetFocus

to track all aspects of our

business The software

provides seamless data

capture fleet analysis and

meaningful reports These

features enable better

accountability improve

business performance

enhance customer service

and give us our competitive

edge over the private sectorrdquo

John S Hunt CPFP Fleet Director

CityFleet City of Portland

Learn more about how the 1

Fleet City of Portland uses

AssetWorks technology to

enhance their operations at

assetworkscomportland

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2 Government Fleet JulyAugust 2011

GOVERNMENT FLEET

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ON THE COVER

The Public Sector Fleet Manager of the Year and No 1 Fleet from the 100 Best Fleets program were announced at the Government Fleet Expo amp Conference in San Diego

JULYAUGUST 2011 bull A BOBIT PUBLICATION bull VOLUME 9 - ISSUE 5 WWWGFLEETCOM

14 SAM LAMERATO NAMED 2011 PUBLIC SECTOR FLEET MANAGER OF THE YEARThe City of Troy Michrsquos Sam Lamerato CPFP was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

18 A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization quickly shoot to the top and be named No 1 among the ldquo100 Best Fleetsrdquo

22 GFX 2011 UNITS FLEET PROFESSIONALS IN SUNNY SAN DIEGOThe 4th annual Government Fleet Expo amp Conference (GFX) held at the San Diego Convention Center in Southern California June 6-8 brought together more than 550 public sector fl eet professionals and industry suppliers

24 100 BEST FLEETS TOP PUBLIC SECTOR FLEETS RECOGNIZEDPublic sector fl eet managers are facing more challenges than ever be-fore and are coming up with increasingly cost-effi cient and creative ways to ldquodo more with lessrdquo These top fl eets set the bar for the public sector fl eet profession

4 ON THE WEB

6 MAIL STOP

8 INDUSTRY NEWS Public Sector Fleets Get Audited

40 PUBLIC FORUM Listen to Your Fleet Manager

14

18

TFYfFaGEi

FEATURES

DEPARTMENTS

22Government Fleet (USPS 740) is published bi-monthly with an additional issue in June by Bobit Business Media 3520 Challenger Street Torrance California 90503-1640 Periodicals Postage Paid at Torrance CA 90503-9998 and Additional Mailing Offi cesPOSTMASTER Send address changes to Government Fleet PO Box 1068 Skokie IL 60076-8068 Please allow six to eight weeks for address changes to take effect Please allow six to eight weeks to receive your fi rst issue Bobit Business Media reserves the right to refuse nonqualifi ed subscriptions Please address editorial and advertising correspondence to the executive offi ces at 3520 Challenger Street Torrance California 90503-1640 The contents of this publication may not be reproduced either in whole or in part without the consent of Bobit Business Media All statements made although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission

e n c

2RRPfows

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GPS INSIGHTADVANCED GPS FLEET TRACKING

CCCAAALLLLLL (((888777777))) 333777777-333000333666

GPS Insight Customizable Dashboard Interface

Immediately Cut Costs with these GPS Tracking Benefits

raquo Reduce Speeding

raquo Limit Wasteful Idling

raquo Prevent Unauthorized Usage

raquo Optimize Routing

raquo Improve Productivity

raquo Theft Recovery

raquo Proactive Maintenance Alerts

raquo Insurance Discounts

raquo Improve Invoicing Accuracy

For a free demo visit wwwgpsinsightcomgov

Take Full Control Of Your Fleet

Nationwide coverage Regional offices in Phoenix Chicago Los Angeles and Oklahoma City

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4 Government Fleet JulyAugust 2011

What Youre Reading

wwwgovernment-fl eetcomw

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CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight

100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list

2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology

10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7

PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months

THE 51

2

3

4

5

Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010

THE FLEET CHANNELS

Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic

JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others

bull Liability Risk for Government Fleet Organizations Under Current Law

bull Incentivizing Drivers to Conserve Fuel

bull How to Minimize Workplace Injuries

bull Bright Ideas Policy

bull Bright Ideas Safety

Industry Trends Telematics Safety Remarketing Fuel

RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom

3

MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx

June 27 Message to Manage-ment Listen to Your Fleet Manager

April 18 The Value of Creating a Fleet Advisory Board

WHAT WErsquoRE BLOGGING ABOUT

WWBBBBBLO

ANTICH

FLEET BLOGS

The Voice of the Fleet Community (wwwfl eetblogscom)

July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg

July 3 The enemy of strategic initiativeby Aaron Alvarado

June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand

June 28 30000000 Barrels if Oilby Joseph Thompson

June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW

Interested in starting your own blog Go to wwwfl eetblogscom for more information

Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips

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SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More

fl eetfordcom

Optional feature available on select models Some features are unavailable while driving

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6 Government Fleet JulyAugust 2011

MAIL STOP

SAVING MONEY GOING GREEN amp REDUCING RISK

There is a risk to extending

preventive maintenance (PM)

intervals In our fl eet operation

we track PMs with a single work

order and PM follow-ups on

another In 2008 we extended

our PM intervals from 4000 to

5000 miles (We also increased

the hours on our heavy-duty

vehicles and construction equip-

ment) We found that by doing

this we increased our risk of not

maintaining our vehicles in the

manner we were used to What

I mean is when we were using

the 4000-mile intervals around

41 percent of the time we would

fi nd something that needed

to be corrected This ranged

from safety equipment such

as expired fi re extinguishers

to worn tires and brakes After

we went to extended intervals

our follow-ups increased to 48

percent of the time

Advancements in oil and

vehicle technology are al-

lowing us to extend oil drop

intervals But is it worth the

risk of extending our intervals

out even further Our mechan-

ics kept telling us we were

dumping good oil down the

drain by keeping the intervals

short On the other hand itrsquos not

worth the risk when we see an

increased rate of discovering

something that needs adjust-

ment or replacement

Late last year we began

taking oil samples of the fl eet

ranging from the Toyota Prius

passenger car to the Interna-

tional WorkStar heavy-duty

truck We found that out of the

170 oil analyses we sent to the

lab 170 of them came back

with good results Our mechan-

ics were absolutely correct in

saying wersquore dumping good oil

down the drain Because of this

we felt confi dent about making

changes to our PM program

Today we use a synthetic

blend motor oil (that is at least

20-percent synthetic) and

implemented a PM program

that includes a green service A

green service occurs at every

other PM interval that instead

of an oil drop just replaces the

oil fi lter and tops off the oil

level Because of this we have

maintained our level of risk and

have been able to reduce our

fossil fuel use 54 percent based

on the use of synthetic products

and implementing green PM

programs Therersquos a lot more

to our story but it gives you a

snapshot of how agencies can

save money go green and

reduce exposure to risk

Gary LentschFleet Supervisor

Eugene Water amp Electric Board Fleet ServicesEugene Ore

OEMS NEED COMMON SENSEWhy do we need 17- 18- and

19-inch tires with lower tread

wear at higher cost What this

accomplishes is simply more

and larger tires in landfi lls or

to recycle When will Detroit

Tokyo Seoul and Akron

understand sustainability With

our failing worldwide economy

the manufacturer who will suc-

ceed is the one who understands

value sustainability mpg total

cost of ownership and respects

the customer Some OEMs con-

tinue to tout engine horsepower

in ads show cars being driven

stupidly and only as a last resort

talk about mpg and safety

These OEMs will fail because

they do not understand or are

not planning for the new reality

of our markets Gas is $4-plus a

gallon and they talk horsepow-

er When will common sense

and reality hit home

Collins DowningManager

Transportation and ParkingLoyola University

Baltimore Md

CHARACTER HONESTY PASSION amp COMMITMENT

I want to thank Tom Johnson

as the founder of the ldquo100 Best

Fleetsrdquo program for all he does

to allow public fl eet managers

the opportunity to promote their

work to both their organizations

and communities The 100 Best

Fleets program

has been such a

valuable avenue

to help us educate

and inform

those we serve

I believe his

enthusiasm and

passion is obvi-

ous and present

in the way he

approaches the program I am

fortunate to have the ability to

connect with so many other fl eet

managers across the country

largely due to the ldquo100 Best

Fleetrdquo program and GFX where

the awards are presented

Character honesty passion

and commitment are values I

believe lead us down our road

of success Tomrsquos work has

made a tremendous difference

for the many public fl eet orga-

nizations involved in the 100

Best Fleets program

Tony JobanekFleet and Radio Manager

City of Eugene Ore

OPERATOR-DRIVEN DECISIONS

The Market Trends blog

entitled ldquoBe Part of the Solu-

tion Not Part of the Problemrdquo

was a very timely article I plan

to share this with upper and

top management In Loveland

Colo a key issue driving our

costs up thatrsquos outside our abil-

ity to control or even plan for

is decentralized fl eet control

In other words this gives fl eet

decision-making authority to

individual department heads

Most department heads some-

times donrsquot have the knowledge

nor the time to look into the

details of ldquoright-sizing equip-

ment choicesrdquo or ldquolifecycle costs

projectionsrdquo so they simply rely

on the person doing that job to

state his or her preference This

results in operators equipping

themselves for their worst-case

job needs instead of their normal

work needs

Operators almost

always choose their

preferred makes

and models ancil-

lary equipment

and drivetrain

confi gurations thus

destroying proven

cost reductions from

standardization

Stephen KiblerFleet Manager

City of Loveland Colo

GOVERNMENTS CHALLENGED TO GO GREEN

Many government services

and jobs require the use of

specialized heavy-duty trucks

However in terms of green fl eet

initiatives either a green fl eet

vehicle is not available in this

class of trucks or if it is the

premium to purchase the green

vehicle equates to the cost of a

police car and if we need a new

police car in fl eet wersquore buy-

ing the police car and to heck

with the green model truck I

personally would like to expand

our number of green fl eet

initiatives but the reality of the

matter is we have fewer dollars

to go around and as long as

conventional vehicle prices are

less than green vehicles wersquore

buying the former Plus un-

less yoursquore driving the vehicle

hundreds of thousands of miles

or keeping it 20-30 years how

can you make lifecycle cost

numbers calculate

John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services

City of Lynchburg Va

w

O

a

p

a

l

a

c

d

co

t

GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM

Solutions you can trust acceptance you can depend on

For more information

Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011

Visit us at Fed Fleet July 26-28 2011 Booth 1700

The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets

s Specialized tax exemption and reporting for government

s Customized purchase controls for cost containment

s Timely alerts to help you enforce purchasing policies

s Point-of-sale 998 Level III data capture

s Acceptance at over 90 of US retail fuel locations

Manage your fleet program with ease and confidence

We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs

GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM

8 Government Fleet JulyAugust 2011

INDUSTRY NEWS

JACKSONVILLE FL ndash A

fl eet audit conducted by the

City of Jacksonville Offi ce of

Inspector General called for

increased oversight of pro-

curement and inventory pro-

cesses including developing

formal policies and proce-

dures and assuming manage-

ment of all fl eet operations

currently co-managed with

another department

More details are available

at wwwgfl eetcomnews

Keyword Jacksonville

WASHINGTON ndash President Barack Obama

issued a memorandum directing federal agen-

cies that operate the federal fl eet of more than

600000 civilian and non-tactical military ve-

hicles to fi nd ways to reduce petroleum-based

fuel usage and cut costs

The memorandum includes a requirement

that all new light-duty vehicles leased or pur-

chased by agencies must be alternative-fueled

vehicles by Dec 31 2015 Examples given

include hybrid electric compressed natural

gas (CNG) and biofuel vehicles

Executive vehicles used by federal agen-

cies must be mid-size or smaller sedans (un-

less a larger vehicle is critical to the agencyrsquos

mission) and have limited engine sizes

In conjunction with the memorandum

the General Services Administration (GSA)

launched a pilot project to bring electric

vehicles (EVs) into the fl eet The GSA an-

nounced an initial purchase of more than

100 EVs which it will lease to 20 agen-

cies including the Department of Energy

and will be located in Washington DC

Detroit Los Angeles San Diego and San

Francisco The GSA said it will also coordi-

nate the installation of necessary charging

stations for the pilot

Fed Fleet Ordered to Purchase AFVs amp Right-Size

Jacksonville Parts Audit Recommends Increased Oversight

GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that

found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance

costs as a result and needs new vehicles to meet federal sustainability standards The fl eet

consists of more than 215000 vehicles 192000 of which are light-duty mail delivery

vehicles that operate six days per week

The report said the USPS estimates the cost to replace 185000 delivery vehicles in the

fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-

lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation

For now its plan is to purchase a small number of minivans for delivery and continue its

policy of maintaining the fl eet rather than purchasing new vehicles

The GAO recommended the USPS develop a strategy and timeline for addressing its

fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule

consolidating facilities meeting federal requirements and continuing to deliver mail to

131 million residential and business addresses nationwide The USPS plans to deliver its

strategy along with a timeline for addressing the fl eetrsquos needs by December

More details are available at wwwgfl eetcomnews Keyword USPS

VP and Group PublisherSherb Brown

(310) 533-2451 bull SherbBrownbobitcom

PublisherEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Editor and Associate PublisherMike Antich

(310) 533-2467 bull MikeAntichbobitcom

Managing EditorLauren Fletcher

(310) 533-2415 bull LaurenFletcherbobitcom

Senior Editor Grace L Suizo

(310) 533-2414 bull GraceSuizobobitcom

Associate EditorThi Dao

(310) 533-2544 bull ThiDaobobitcom

Web EditorGreg Basich

(310) 533-2572 bull GregBasichbobitcom

Production DirectorManagerKelly Bracken

(310) 533-2574

Brian Peach(310) 533-2548

Art DirectorVince Taroc

Editorial ConsultantHoward Rauch

DISTRICT ADVERTISING MANAGERS

PublisherSales ManagerEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Great LakesRobert Brown Jr

1000 W University Dr Ste 209Rochester MI 48307

(248) 601-2005 FAX (248) 601-2004

RobertBrownbobitcom

Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518

Chairman Edward J Bobit

President amp Chief Executive Offi cerTy F Bobit

Chief Financial Offi cerRichard E Johnson

Business and Editorial Offi ceBobit Business Media 3520 Challenger Street

Torrance CA 90503-1640FAX (310) 533-2503

Change Service Requested Return AddressGovernment Fleet

PO Box 1068Skokie IL 60076-8068

Printed in USA

PORTLAND OR ndash The Portland Police Bu-

reau announced the redesign of the graphics for

its patrol cars on the Bureaursquos Facebook page

This new design will start to appear as new

cars enter the patrol fl eet Within fi ve years the

Bureau said all marked patrol cars will be solid

blue with white wrapped doors On the doors

are the words ldquoPortland Policerdquo and below

them is the slogan ldquoSworn to protect Dedi-

cated to serverdquo The design displays a red rose

between the words ldquoprotectrdquo and ldquoDedicatedrdquo

Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years

GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM

wwwagilefleetcom

GF0610agileindd 1 52010 35952 PM

LEASED OR OWNED

Wersquove got the tools for your fl eet

Every fl eet manager knows that

no matter the fl eetmdashleased or

owned big or smallmdashtherersquos a

unique set of tools needed to run

it right Thatrsquos what Fleet Solutions

ismdasha single source of fl eet

management tools and services

that help you manage your fl eet

with unmatched fl exibility

wwwfleetsolutionscom1-866-6LEASES

GF0111merchantsindd 1 12710 13720 PM

GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

TERMINAL

FUEL VIEW

GF0711ejwardindd 1 7111 82240 AM

Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

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FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

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24 Government Fleet JulyAugust 2011

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WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

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With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

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26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

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Gain SomePerspective

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM

32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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Public Fleet Audit ndash A Self Assessment Checklist

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

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36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

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or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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touch on the subject but Green Fleet Conference amp Expo specializes in

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

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  • GOVF_991_NO_BOX
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Page 2: Government Fleet

x Secure Automated Key Storage Box

at the Motor Pool Location

x Smart Card Technology for

Ease of Use and Security

x 247 Online Motor Pool Reservations

x Automated Availability Management

Confirmation and Customer Notifications

x Real-time Wireless Odometer Readings

and Trip Data Transfer to FleetFocus

x Integrated Billing

x Business Intelligence with Reporting

and Dashboards

x Optional GPS Integration

x Single Database for Maintenance

and Fueling Management

x FuelFluids Inventory Consumption

Management

x Real-Time Validation of Meter

Readings Tank Capacities and

Vehicle Authorization

x Support for Smart Cards Proximity

CardsKeys Magnetic Stripe Cards

and Radio Frequency Identification

(RFID) Option

x Support for Gas Diesel CNG LNG

Hydrogen Alternate Fuels and Fluids

x Cradle-to-Grave Equipment

and Vehicle Tracking

x Work Order Management

x Warranty Management

x Preventive Maintenance Scheduling

x Parts Inventory Management

x Fully Integrated Real-Time

Fuel Management System

x Key Performance Indicator

(KPI) Dashboards

x Wireless Data Collection Functionality

x Latest Web-Based Technology

AssetWorks Offers the ONLY Fully Int

Automated Fueling System and Motor P

GF07_C2-1indd 992GF07_C2-1indd 992 7511 31547 PM7511 31547 PM

wwwassetworkscom | 6106879202

1 City of Portland OR

3 City of Columbus OH

5 City of Culver City CA

8 City of Colorado Springs CO

9 City of Los Angeles CA

10 City of Riverside CA

12 City of Austin TX

16 City of Sacramento CA

22 University of California Davis CA

27 Sandia National Laboratories Fleet

Services NM

28 Indianapolis Fleet Services IN

30 City of Mesa AZ Fleet

Services Department

35 Prince Georgersquos County MD

42 County of Sonoma CA

44 City of New York Parks amp Recreation NY

48 Monterey County CA

52 City of Long Beach Fleet Services CA

59 County of Riverside CA

64 City of Fairfield CA

66 New York City Police Department NY

67 City of New York DCAS Managed Fleet NY

69 City of Chicago Department of

Fleet Management IL

69 City of Edmonton Fleet Services AB

71 Idaho National Laboratory (INL) Integrated

Transportation Services ID

72 NDDOT State Fleet Services ND

73 City of Tempe AZ

73 State of Delaware DE Fleet Services DE

79 Dept of Administrative Services State of

Georgia GA

83 Washington State Department of

Transportation (WASHDOT) WA

Congratulations to our customers who were named as the 100 Best Fleets

ntegrated Fleet Management Software

Pool Management Solution on the Market

We Work for Government Fleets

ldquoCityFleet uses FleetFocus

to track all aspects of our

business The software

provides seamless data

capture fleet analysis and

meaningful reports These

features enable better

accountability improve

business performance

enhance customer service

and give us our competitive

edge over the private sectorrdquo

John S Hunt CPFP Fleet Director

CityFleet City of Portland

Learn more about how the 1

Fleet City of Portland uses

AssetWorks technology to

enhance their operations at

assetworkscomportland

GF07_C2-1indd 1GF07_C2-1indd 1 7511 31553 PM7511 31553 PM

2 Government Fleet JulyAugust 2011

GOVERNMENT FLEET

GF0711gpsinsightindd 1 7111 92156 AM

ON THE COVER

The Public Sector Fleet Manager of the Year and No 1 Fleet from the 100 Best Fleets program were announced at the Government Fleet Expo amp Conference in San Diego

JULYAUGUST 2011 bull A BOBIT PUBLICATION bull VOLUME 9 - ISSUE 5 WWWGFLEETCOM

14 SAM LAMERATO NAMED 2011 PUBLIC SECTOR FLEET MANAGER OF THE YEARThe City of Troy Michrsquos Sam Lamerato CPFP was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

18 A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization quickly shoot to the top and be named No 1 among the ldquo100 Best Fleetsrdquo

22 GFX 2011 UNITS FLEET PROFESSIONALS IN SUNNY SAN DIEGOThe 4th annual Government Fleet Expo amp Conference (GFX) held at the San Diego Convention Center in Southern California June 6-8 brought together more than 550 public sector fl eet professionals and industry suppliers

24 100 BEST FLEETS TOP PUBLIC SECTOR FLEETS RECOGNIZEDPublic sector fl eet managers are facing more challenges than ever be-fore and are coming up with increasingly cost-effi cient and creative ways to ldquodo more with lessrdquo These top fl eets set the bar for the public sector fl eet profession

4 ON THE WEB

6 MAIL STOP

8 INDUSTRY NEWS Public Sector Fleets Get Audited

40 PUBLIC FORUM Listen to Your Fleet Manager

14

18

TFYfFaGEi

FEATURES

DEPARTMENTS

22Government Fleet (USPS 740) is published bi-monthly with an additional issue in June by Bobit Business Media 3520 Challenger Street Torrance California 90503-1640 Periodicals Postage Paid at Torrance CA 90503-9998 and Additional Mailing Offi cesPOSTMASTER Send address changes to Government Fleet PO Box 1068 Skokie IL 60076-8068 Please allow six to eight weeks for address changes to take effect Please allow six to eight weeks to receive your fi rst issue Bobit Business Media reserves the right to refuse nonqualifi ed subscriptions Please address editorial and advertising correspondence to the executive offi ces at 3520 Challenger Street Torrance California 90503-1640 The contents of this publication may not be reproduced either in whole or in part without the consent of Bobit Business Media All statements made although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission

e n c

2RRPfows

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For a free demo visit wwwgpsinsightcomgov

Take Full Control Of Your Fleet

Nationwide coverage Regional offices in Phoenix Chicago Los Angeles and Oklahoma City

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4 Government Fleet JulyAugust 2011

What Youre Reading

wwwgovernment-fl eetcomw

FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM

GF1110ford_gradindd 1 102510 84746 AM

CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight

100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list

2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology

10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7

PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months

THE 51

2

3

4

5

Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010

THE FLEET CHANNELS

Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic

JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others

bull Liability Risk for Government Fleet Organizations Under Current Law

bull Incentivizing Drivers to Conserve Fuel

bull How to Minimize Workplace Injuries

bull Bright Ideas Policy

bull Bright Ideas Safety

Industry Trends Telematics Safety Remarketing Fuel

RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom

3

MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx

June 27 Message to Manage-ment Listen to Your Fleet Manager

April 18 The Value of Creating a Fleet Advisory Board

WHAT WErsquoRE BLOGGING ABOUT

WWBBBBBLO

ANTICH

FLEET BLOGS

The Voice of the Fleet Community (wwwfl eetblogscom)

July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg

July 3 The enemy of strategic initiativeby Aaron Alvarado

June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand

June 28 30000000 Barrels if Oilby Joseph Thompson

June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW

Interested in starting your own blog Go to wwwfl eetblogscom for more information

Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips

GF07_WebTOCindd 4GF07_WebTOCindd 4 7511 31722 PM7511 31722 PM

SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More

fl eetfordcom

Optional feature available on select models Some features are unavailable while driving

FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM

GF1110ford_gradindd 1 102510 84746 AMGF07_WebTOCindd 5GF07_WebTOCindd 5 7511 31732 PM7511 31732 PM

6 Government Fleet JulyAugust 2011

MAIL STOP

SAVING MONEY GOING GREEN amp REDUCING RISK

There is a risk to extending

preventive maintenance (PM)

intervals In our fl eet operation

we track PMs with a single work

order and PM follow-ups on

another In 2008 we extended

our PM intervals from 4000 to

5000 miles (We also increased

the hours on our heavy-duty

vehicles and construction equip-

ment) We found that by doing

this we increased our risk of not

maintaining our vehicles in the

manner we were used to What

I mean is when we were using

the 4000-mile intervals around

41 percent of the time we would

fi nd something that needed

to be corrected This ranged

from safety equipment such

as expired fi re extinguishers

to worn tires and brakes After

we went to extended intervals

our follow-ups increased to 48

percent of the time

Advancements in oil and

vehicle technology are al-

lowing us to extend oil drop

intervals But is it worth the

risk of extending our intervals

out even further Our mechan-

ics kept telling us we were

dumping good oil down the

drain by keeping the intervals

short On the other hand itrsquos not

worth the risk when we see an

increased rate of discovering

something that needs adjust-

ment or replacement

Late last year we began

taking oil samples of the fl eet

ranging from the Toyota Prius

passenger car to the Interna-

tional WorkStar heavy-duty

truck We found that out of the

170 oil analyses we sent to the

lab 170 of them came back

with good results Our mechan-

ics were absolutely correct in

saying wersquore dumping good oil

down the drain Because of this

we felt confi dent about making

changes to our PM program

Today we use a synthetic

blend motor oil (that is at least

20-percent synthetic) and

implemented a PM program

that includes a green service A

green service occurs at every

other PM interval that instead

of an oil drop just replaces the

oil fi lter and tops off the oil

level Because of this we have

maintained our level of risk and

have been able to reduce our

fossil fuel use 54 percent based

on the use of synthetic products

and implementing green PM

programs Therersquos a lot more

to our story but it gives you a

snapshot of how agencies can

save money go green and

reduce exposure to risk

Gary LentschFleet Supervisor

Eugene Water amp Electric Board Fleet ServicesEugene Ore

OEMS NEED COMMON SENSEWhy do we need 17- 18- and

19-inch tires with lower tread

wear at higher cost What this

accomplishes is simply more

and larger tires in landfi lls or

to recycle When will Detroit

Tokyo Seoul and Akron

understand sustainability With

our failing worldwide economy

the manufacturer who will suc-

ceed is the one who understands

value sustainability mpg total

cost of ownership and respects

the customer Some OEMs con-

tinue to tout engine horsepower

in ads show cars being driven

stupidly and only as a last resort

talk about mpg and safety

These OEMs will fail because

they do not understand or are

not planning for the new reality

of our markets Gas is $4-plus a

gallon and they talk horsepow-

er When will common sense

and reality hit home

Collins DowningManager

Transportation and ParkingLoyola University

Baltimore Md

CHARACTER HONESTY PASSION amp COMMITMENT

I want to thank Tom Johnson

as the founder of the ldquo100 Best

Fleetsrdquo program for all he does

to allow public fl eet managers

the opportunity to promote their

work to both their organizations

and communities The 100 Best

Fleets program

has been such a

valuable avenue

to help us educate

and inform

those we serve

I believe his

enthusiasm and

passion is obvi-

ous and present

in the way he

approaches the program I am

fortunate to have the ability to

connect with so many other fl eet

managers across the country

largely due to the ldquo100 Best

Fleetrdquo program and GFX where

the awards are presented

Character honesty passion

and commitment are values I

believe lead us down our road

of success Tomrsquos work has

made a tremendous difference

for the many public fl eet orga-

nizations involved in the 100

Best Fleets program

Tony JobanekFleet and Radio Manager

City of Eugene Ore

OPERATOR-DRIVEN DECISIONS

The Market Trends blog

entitled ldquoBe Part of the Solu-

tion Not Part of the Problemrdquo

was a very timely article I plan

to share this with upper and

top management In Loveland

Colo a key issue driving our

costs up thatrsquos outside our abil-

ity to control or even plan for

is decentralized fl eet control

In other words this gives fl eet

decision-making authority to

individual department heads

Most department heads some-

times donrsquot have the knowledge

nor the time to look into the

details of ldquoright-sizing equip-

ment choicesrdquo or ldquolifecycle costs

projectionsrdquo so they simply rely

on the person doing that job to

state his or her preference This

results in operators equipping

themselves for their worst-case

job needs instead of their normal

work needs

Operators almost

always choose their

preferred makes

and models ancil-

lary equipment

and drivetrain

confi gurations thus

destroying proven

cost reductions from

standardization

Stephen KiblerFleet Manager

City of Loveland Colo

GOVERNMENTS CHALLENGED TO GO GREEN

Many government services

and jobs require the use of

specialized heavy-duty trucks

However in terms of green fl eet

initiatives either a green fl eet

vehicle is not available in this

class of trucks or if it is the

premium to purchase the green

vehicle equates to the cost of a

police car and if we need a new

police car in fl eet wersquore buy-

ing the police car and to heck

with the green model truck I

personally would like to expand

our number of green fl eet

initiatives but the reality of the

matter is we have fewer dollars

to go around and as long as

conventional vehicle prices are

less than green vehicles wersquore

buying the former Plus un-

less yoursquore driving the vehicle

hundreds of thousands of miles

or keeping it 20-30 years how

can you make lifecycle cost

numbers calculate

John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services

City of Lynchburg Va

w

O

a

p

a

l

a

c

d

co

t

GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM

Solutions you can trust acceptance you can depend on

For more information

Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011

Visit us at Fed Fleet July 26-28 2011 Booth 1700

The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets

s Specialized tax exemption and reporting for government

s Customized purchase controls for cost containment

s Timely alerts to help you enforce purchasing policies

s Point-of-sale 998 Level III data capture

s Acceptance at over 90 of US retail fuel locations

Manage your fleet program with ease and confidence

We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs

GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM

8 Government Fleet JulyAugust 2011

INDUSTRY NEWS

JACKSONVILLE FL ndash A

fl eet audit conducted by the

City of Jacksonville Offi ce of

Inspector General called for

increased oversight of pro-

curement and inventory pro-

cesses including developing

formal policies and proce-

dures and assuming manage-

ment of all fl eet operations

currently co-managed with

another department

More details are available

at wwwgfl eetcomnews

Keyword Jacksonville

WASHINGTON ndash President Barack Obama

issued a memorandum directing federal agen-

cies that operate the federal fl eet of more than

600000 civilian and non-tactical military ve-

hicles to fi nd ways to reduce petroleum-based

fuel usage and cut costs

The memorandum includes a requirement

that all new light-duty vehicles leased or pur-

chased by agencies must be alternative-fueled

vehicles by Dec 31 2015 Examples given

include hybrid electric compressed natural

gas (CNG) and biofuel vehicles

Executive vehicles used by federal agen-

cies must be mid-size or smaller sedans (un-

less a larger vehicle is critical to the agencyrsquos

mission) and have limited engine sizes

In conjunction with the memorandum

the General Services Administration (GSA)

launched a pilot project to bring electric

vehicles (EVs) into the fl eet The GSA an-

nounced an initial purchase of more than

100 EVs which it will lease to 20 agen-

cies including the Department of Energy

and will be located in Washington DC

Detroit Los Angeles San Diego and San

Francisco The GSA said it will also coordi-

nate the installation of necessary charging

stations for the pilot

Fed Fleet Ordered to Purchase AFVs amp Right-Size

Jacksonville Parts Audit Recommends Increased Oversight

GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that

found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance

costs as a result and needs new vehicles to meet federal sustainability standards The fl eet

consists of more than 215000 vehicles 192000 of which are light-duty mail delivery

vehicles that operate six days per week

The report said the USPS estimates the cost to replace 185000 delivery vehicles in the

fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-

lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation

For now its plan is to purchase a small number of minivans for delivery and continue its

policy of maintaining the fl eet rather than purchasing new vehicles

The GAO recommended the USPS develop a strategy and timeline for addressing its

fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule

consolidating facilities meeting federal requirements and continuing to deliver mail to

131 million residential and business addresses nationwide The USPS plans to deliver its

strategy along with a timeline for addressing the fl eetrsquos needs by December

More details are available at wwwgfl eetcomnews Keyword USPS

VP and Group PublisherSherb Brown

(310) 533-2451 bull SherbBrownbobitcom

PublisherEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Editor and Associate PublisherMike Antich

(310) 533-2467 bull MikeAntichbobitcom

Managing EditorLauren Fletcher

(310) 533-2415 bull LaurenFletcherbobitcom

Senior Editor Grace L Suizo

(310) 533-2414 bull GraceSuizobobitcom

Associate EditorThi Dao

(310) 533-2544 bull ThiDaobobitcom

Web EditorGreg Basich

(310) 533-2572 bull GregBasichbobitcom

Production DirectorManagerKelly Bracken

(310) 533-2574

Brian Peach(310) 533-2548

Art DirectorVince Taroc

Editorial ConsultantHoward Rauch

DISTRICT ADVERTISING MANAGERS

PublisherSales ManagerEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Great LakesRobert Brown Jr

1000 W University Dr Ste 209Rochester MI 48307

(248) 601-2005 FAX (248) 601-2004

RobertBrownbobitcom

Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518

Chairman Edward J Bobit

President amp Chief Executive Offi cerTy F Bobit

Chief Financial Offi cerRichard E Johnson

Business and Editorial Offi ceBobit Business Media 3520 Challenger Street

Torrance CA 90503-1640FAX (310) 533-2503

Change Service Requested Return AddressGovernment Fleet

PO Box 1068Skokie IL 60076-8068

Printed in USA

PORTLAND OR ndash The Portland Police Bu-

reau announced the redesign of the graphics for

its patrol cars on the Bureaursquos Facebook page

This new design will start to appear as new

cars enter the patrol fl eet Within fi ve years the

Bureau said all marked patrol cars will be solid

blue with white wrapped doors On the doors

are the words ldquoPortland Policerdquo and below

them is the slogan ldquoSworn to protect Dedi-

cated to serverdquo The design displays a red rose

between the words ldquoprotectrdquo and ldquoDedicatedrdquo

Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years

GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM

wwwagilefleetcom

GF0610agileindd 1 52010 35952 PM

LEASED OR OWNED

Wersquove got the tools for your fl eet

Every fl eet manager knows that

no matter the fl eetmdashleased or

owned big or smallmdashtherersquos a

unique set of tools needed to run

it right Thatrsquos what Fleet Solutions

ismdasha single source of fl eet

management tools and services

that help you manage your fl eet

with unmatched fl exibility

wwwfleetsolutionscom1-866-6LEASES

GF0111merchantsindd 1 12710 13720 PM

GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

TERMINAL

FUEL VIEW

GF0711ejwardindd 1 7111 82240 AM

Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

data to meet regulatory reporting requirements such as DOE and FAST reporting

FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

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30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

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UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

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Page 3: Government Fleet

wwwassetworkscom | 6106879202

1 City of Portland OR

3 City of Columbus OH

5 City of Culver City CA

8 City of Colorado Springs CO

9 City of Los Angeles CA

10 City of Riverside CA

12 City of Austin TX

16 City of Sacramento CA

22 University of California Davis CA

27 Sandia National Laboratories Fleet

Services NM

28 Indianapolis Fleet Services IN

30 City of Mesa AZ Fleet

Services Department

35 Prince Georgersquos County MD

42 County of Sonoma CA

44 City of New York Parks amp Recreation NY

48 Monterey County CA

52 City of Long Beach Fleet Services CA

59 County of Riverside CA

64 City of Fairfield CA

66 New York City Police Department NY

67 City of New York DCAS Managed Fleet NY

69 City of Chicago Department of

Fleet Management IL

69 City of Edmonton Fleet Services AB

71 Idaho National Laboratory (INL) Integrated

Transportation Services ID

72 NDDOT State Fleet Services ND

73 City of Tempe AZ

73 State of Delaware DE Fleet Services DE

79 Dept of Administrative Services State of

Georgia GA

83 Washington State Department of

Transportation (WASHDOT) WA

Congratulations to our customers who were named as the 100 Best Fleets

ntegrated Fleet Management Software

Pool Management Solution on the Market

We Work for Government Fleets

ldquoCityFleet uses FleetFocus

to track all aspects of our

business The software

provides seamless data

capture fleet analysis and

meaningful reports These

features enable better

accountability improve

business performance

enhance customer service

and give us our competitive

edge over the private sectorrdquo

John S Hunt CPFP Fleet Director

CityFleet City of Portland

Learn more about how the 1

Fleet City of Portland uses

AssetWorks technology to

enhance their operations at

assetworkscomportland

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2 Government Fleet JulyAugust 2011

GOVERNMENT FLEET

GF0711gpsinsightindd 1 7111 92156 AM

ON THE COVER

The Public Sector Fleet Manager of the Year and No 1 Fleet from the 100 Best Fleets program were announced at the Government Fleet Expo amp Conference in San Diego

JULYAUGUST 2011 bull A BOBIT PUBLICATION bull VOLUME 9 - ISSUE 5 WWWGFLEETCOM

14 SAM LAMERATO NAMED 2011 PUBLIC SECTOR FLEET MANAGER OF THE YEARThe City of Troy Michrsquos Sam Lamerato CPFP was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

18 A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization quickly shoot to the top and be named No 1 among the ldquo100 Best Fleetsrdquo

22 GFX 2011 UNITS FLEET PROFESSIONALS IN SUNNY SAN DIEGOThe 4th annual Government Fleet Expo amp Conference (GFX) held at the San Diego Convention Center in Southern California June 6-8 brought together more than 550 public sector fl eet professionals and industry suppliers

24 100 BEST FLEETS TOP PUBLIC SECTOR FLEETS RECOGNIZEDPublic sector fl eet managers are facing more challenges than ever be-fore and are coming up with increasingly cost-effi cient and creative ways to ldquodo more with lessrdquo These top fl eets set the bar for the public sector fl eet profession

4 ON THE WEB

6 MAIL STOP

8 INDUSTRY NEWS Public Sector Fleets Get Audited

40 PUBLIC FORUM Listen to Your Fleet Manager

14

18

TFYfFaGEi

FEATURES

DEPARTMENTS

22Government Fleet (USPS 740) is published bi-monthly with an additional issue in June by Bobit Business Media 3520 Challenger Street Torrance California 90503-1640 Periodicals Postage Paid at Torrance CA 90503-9998 and Additional Mailing Offi cesPOSTMASTER Send address changes to Government Fleet PO Box 1068 Skokie IL 60076-8068 Please allow six to eight weeks for address changes to take effect Please allow six to eight weeks to receive your fi rst issue Bobit Business Media reserves the right to refuse nonqualifi ed subscriptions Please address editorial and advertising correspondence to the executive offi ces at 3520 Challenger Street Torrance California 90503-1640 The contents of this publication may not be reproduced either in whole or in part without the consent of Bobit Business Media All statements made although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission

e n c

2RRPfows

GF07_TOCindd 2GF07_TOCindd 2 7511 31633 PM7511 31633 PM

GPS INSIGHTADVANCED GPS FLEET TRACKING

CCCAAALLLLLL (((888777777))) 333777777-333000333666

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Immediately Cut Costs with these GPS Tracking Benefits

raquo Reduce Speeding

raquo Limit Wasteful Idling

raquo Prevent Unauthorized Usage

raquo Optimize Routing

raquo Improve Productivity

raquo Theft Recovery

raquo Proactive Maintenance Alerts

raquo Insurance Discounts

raquo Improve Invoicing Accuracy

For a free demo visit wwwgpsinsightcomgov

Take Full Control Of Your Fleet

Nationwide coverage Regional offices in Phoenix Chicago Los Angeles and Oklahoma City

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4 Government Fleet JulyAugust 2011

What Youre Reading

wwwgovernment-fl eetcomw

FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM

GF1110ford_gradindd 1 102510 84746 AM

CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight

100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list

2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology

10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7

PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months

THE 51

2

3

4

5

Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010

THE FLEET CHANNELS

Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic

JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others

bull Liability Risk for Government Fleet Organizations Under Current Law

bull Incentivizing Drivers to Conserve Fuel

bull How to Minimize Workplace Injuries

bull Bright Ideas Policy

bull Bright Ideas Safety

Industry Trends Telematics Safety Remarketing Fuel

RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom

3

MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx

June 27 Message to Manage-ment Listen to Your Fleet Manager

April 18 The Value of Creating a Fleet Advisory Board

WHAT WErsquoRE BLOGGING ABOUT

WWBBBBBLO

ANTICH

FLEET BLOGS

The Voice of the Fleet Community (wwwfl eetblogscom)

July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg

July 3 The enemy of strategic initiativeby Aaron Alvarado

June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand

June 28 30000000 Barrels if Oilby Joseph Thompson

June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW

Interested in starting your own blog Go to wwwfl eetblogscom for more information

Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips

GF07_WebTOCindd 4GF07_WebTOCindd 4 7511 31722 PM7511 31722 PM

SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More

fl eetfordcom

Optional feature available on select models Some features are unavailable while driving

FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM

GF1110ford_gradindd 1 102510 84746 AMGF07_WebTOCindd 5GF07_WebTOCindd 5 7511 31732 PM7511 31732 PM

6 Government Fleet JulyAugust 2011

MAIL STOP

SAVING MONEY GOING GREEN amp REDUCING RISK

There is a risk to extending

preventive maintenance (PM)

intervals In our fl eet operation

we track PMs with a single work

order and PM follow-ups on

another In 2008 we extended

our PM intervals from 4000 to

5000 miles (We also increased

the hours on our heavy-duty

vehicles and construction equip-

ment) We found that by doing

this we increased our risk of not

maintaining our vehicles in the

manner we were used to What

I mean is when we were using

the 4000-mile intervals around

41 percent of the time we would

fi nd something that needed

to be corrected This ranged

from safety equipment such

as expired fi re extinguishers

to worn tires and brakes After

we went to extended intervals

our follow-ups increased to 48

percent of the time

Advancements in oil and

vehicle technology are al-

lowing us to extend oil drop

intervals But is it worth the

risk of extending our intervals

out even further Our mechan-

ics kept telling us we were

dumping good oil down the

drain by keeping the intervals

short On the other hand itrsquos not

worth the risk when we see an

increased rate of discovering

something that needs adjust-

ment or replacement

Late last year we began

taking oil samples of the fl eet

ranging from the Toyota Prius

passenger car to the Interna-

tional WorkStar heavy-duty

truck We found that out of the

170 oil analyses we sent to the

lab 170 of them came back

with good results Our mechan-

ics were absolutely correct in

saying wersquore dumping good oil

down the drain Because of this

we felt confi dent about making

changes to our PM program

Today we use a synthetic

blend motor oil (that is at least

20-percent synthetic) and

implemented a PM program

that includes a green service A

green service occurs at every

other PM interval that instead

of an oil drop just replaces the

oil fi lter and tops off the oil

level Because of this we have

maintained our level of risk and

have been able to reduce our

fossil fuel use 54 percent based

on the use of synthetic products

and implementing green PM

programs Therersquos a lot more

to our story but it gives you a

snapshot of how agencies can

save money go green and

reduce exposure to risk

Gary LentschFleet Supervisor

Eugene Water amp Electric Board Fleet ServicesEugene Ore

OEMS NEED COMMON SENSEWhy do we need 17- 18- and

19-inch tires with lower tread

wear at higher cost What this

accomplishes is simply more

and larger tires in landfi lls or

to recycle When will Detroit

Tokyo Seoul and Akron

understand sustainability With

our failing worldwide economy

the manufacturer who will suc-

ceed is the one who understands

value sustainability mpg total

cost of ownership and respects

the customer Some OEMs con-

tinue to tout engine horsepower

in ads show cars being driven

stupidly and only as a last resort

talk about mpg and safety

These OEMs will fail because

they do not understand or are

not planning for the new reality

of our markets Gas is $4-plus a

gallon and they talk horsepow-

er When will common sense

and reality hit home

Collins DowningManager

Transportation and ParkingLoyola University

Baltimore Md

CHARACTER HONESTY PASSION amp COMMITMENT

I want to thank Tom Johnson

as the founder of the ldquo100 Best

Fleetsrdquo program for all he does

to allow public fl eet managers

the opportunity to promote their

work to both their organizations

and communities The 100 Best

Fleets program

has been such a

valuable avenue

to help us educate

and inform

those we serve

I believe his

enthusiasm and

passion is obvi-

ous and present

in the way he

approaches the program I am

fortunate to have the ability to

connect with so many other fl eet

managers across the country

largely due to the ldquo100 Best

Fleetrdquo program and GFX where

the awards are presented

Character honesty passion

and commitment are values I

believe lead us down our road

of success Tomrsquos work has

made a tremendous difference

for the many public fl eet orga-

nizations involved in the 100

Best Fleets program

Tony JobanekFleet and Radio Manager

City of Eugene Ore

OPERATOR-DRIVEN DECISIONS

The Market Trends blog

entitled ldquoBe Part of the Solu-

tion Not Part of the Problemrdquo

was a very timely article I plan

to share this with upper and

top management In Loveland

Colo a key issue driving our

costs up thatrsquos outside our abil-

ity to control or even plan for

is decentralized fl eet control

In other words this gives fl eet

decision-making authority to

individual department heads

Most department heads some-

times donrsquot have the knowledge

nor the time to look into the

details of ldquoright-sizing equip-

ment choicesrdquo or ldquolifecycle costs

projectionsrdquo so they simply rely

on the person doing that job to

state his or her preference This

results in operators equipping

themselves for their worst-case

job needs instead of their normal

work needs

Operators almost

always choose their

preferred makes

and models ancil-

lary equipment

and drivetrain

confi gurations thus

destroying proven

cost reductions from

standardization

Stephen KiblerFleet Manager

City of Loveland Colo

GOVERNMENTS CHALLENGED TO GO GREEN

Many government services

and jobs require the use of

specialized heavy-duty trucks

However in terms of green fl eet

initiatives either a green fl eet

vehicle is not available in this

class of trucks or if it is the

premium to purchase the green

vehicle equates to the cost of a

police car and if we need a new

police car in fl eet wersquore buy-

ing the police car and to heck

with the green model truck I

personally would like to expand

our number of green fl eet

initiatives but the reality of the

matter is we have fewer dollars

to go around and as long as

conventional vehicle prices are

less than green vehicles wersquore

buying the former Plus un-

less yoursquore driving the vehicle

hundreds of thousands of miles

or keeping it 20-30 years how

can you make lifecycle cost

numbers calculate

John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services

City of Lynchburg Va

w

O

a

p

a

l

a

c

d

co

t

GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM

Solutions you can trust acceptance you can depend on

For more information

Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011

Visit us at Fed Fleet July 26-28 2011 Booth 1700

The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets

s Specialized tax exemption and reporting for government

s Customized purchase controls for cost containment

s Timely alerts to help you enforce purchasing policies

s Point-of-sale 998 Level III data capture

s Acceptance at over 90 of US retail fuel locations

Manage your fleet program with ease and confidence

We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs

GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM

8 Government Fleet JulyAugust 2011

INDUSTRY NEWS

JACKSONVILLE FL ndash A

fl eet audit conducted by the

City of Jacksonville Offi ce of

Inspector General called for

increased oversight of pro-

curement and inventory pro-

cesses including developing

formal policies and proce-

dures and assuming manage-

ment of all fl eet operations

currently co-managed with

another department

More details are available

at wwwgfl eetcomnews

Keyword Jacksonville

WASHINGTON ndash President Barack Obama

issued a memorandum directing federal agen-

cies that operate the federal fl eet of more than

600000 civilian and non-tactical military ve-

hicles to fi nd ways to reduce petroleum-based

fuel usage and cut costs

The memorandum includes a requirement

that all new light-duty vehicles leased or pur-

chased by agencies must be alternative-fueled

vehicles by Dec 31 2015 Examples given

include hybrid electric compressed natural

gas (CNG) and biofuel vehicles

Executive vehicles used by federal agen-

cies must be mid-size or smaller sedans (un-

less a larger vehicle is critical to the agencyrsquos

mission) and have limited engine sizes

In conjunction with the memorandum

the General Services Administration (GSA)

launched a pilot project to bring electric

vehicles (EVs) into the fl eet The GSA an-

nounced an initial purchase of more than

100 EVs which it will lease to 20 agen-

cies including the Department of Energy

and will be located in Washington DC

Detroit Los Angeles San Diego and San

Francisco The GSA said it will also coordi-

nate the installation of necessary charging

stations for the pilot

Fed Fleet Ordered to Purchase AFVs amp Right-Size

Jacksonville Parts Audit Recommends Increased Oversight

GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that

found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance

costs as a result and needs new vehicles to meet federal sustainability standards The fl eet

consists of more than 215000 vehicles 192000 of which are light-duty mail delivery

vehicles that operate six days per week

The report said the USPS estimates the cost to replace 185000 delivery vehicles in the

fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-

lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation

For now its plan is to purchase a small number of minivans for delivery and continue its

policy of maintaining the fl eet rather than purchasing new vehicles

The GAO recommended the USPS develop a strategy and timeline for addressing its

fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule

consolidating facilities meeting federal requirements and continuing to deliver mail to

131 million residential and business addresses nationwide The USPS plans to deliver its

strategy along with a timeline for addressing the fl eetrsquos needs by December

More details are available at wwwgfl eetcomnews Keyword USPS

VP and Group PublisherSherb Brown

(310) 533-2451 bull SherbBrownbobitcom

PublisherEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Editor and Associate PublisherMike Antich

(310) 533-2467 bull MikeAntichbobitcom

Managing EditorLauren Fletcher

(310) 533-2415 bull LaurenFletcherbobitcom

Senior Editor Grace L Suizo

(310) 533-2414 bull GraceSuizobobitcom

Associate EditorThi Dao

(310) 533-2544 bull ThiDaobobitcom

Web EditorGreg Basich

(310) 533-2572 bull GregBasichbobitcom

Production DirectorManagerKelly Bracken

(310) 533-2574

Brian Peach(310) 533-2548

Art DirectorVince Taroc

Editorial ConsultantHoward Rauch

DISTRICT ADVERTISING MANAGERS

PublisherSales ManagerEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Great LakesRobert Brown Jr

1000 W University Dr Ste 209Rochester MI 48307

(248) 601-2005 FAX (248) 601-2004

RobertBrownbobitcom

Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518

Chairman Edward J Bobit

President amp Chief Executive Offi cerTy F Bobit

Chief Financial Offi cerRichard E Johnson

Business and Editorial Offi ceBobit Business Media 3520 Challenger Street

Torrance CA 90503-1640FAX (310) 533-2503

Change Service Requested Return AddressGovernment Fleet

PO Box 1068Skokie IL 60076-8068

Printed in USA

PORTLAND OR ndash The Portland Police Bu-

reau announced the redesign of the graphics for

its patrol cars on the Bureaursquos Facebook page

This new design will start to appear as new

cars enter the patrol fl eet Within fi ve years the

Bureau said all marked patrol cars will be solid

blue with white wrapped doors On the doors

are the words ldquoPortland Policerdquo and below

them is the slogan ldquoSworn to protect Dedi-

cated to serverdquo The design displays a red rose

between the words ldquoprotectrdquo and ldquoDedicatedrdquo

Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years

GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM

wwwagilefleetcom

GF0610agileindd 1 52010 35952 PM

LEASED OR OWNED

Wersquove got the tools for your fl eet

Every fl eet manager knows that

no matter the fl eetmdashleased or

owned big or smallmdashtherersquos a

unique set of tools needed to run

it right Thatrsquos what Fleet Solutions

ismdasha single source of fl eet

management tools and services

that help you manage your fl eet

with unmatched fl exibility

wwwfleetsolutionscom1-866-6LEASES

GF0111merchantsindd 1 12710 13720 PM

GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

TERMINAL

FUEL VIEW

GF0711ejwardindd 1 7111 82240 AM

Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

data to meet regulatory reporting requirements such as DOE and FAST reporting

FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

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GF05-2011

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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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it offering two intense concentrated days of education enterprising dialogue

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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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Page 4: Government Fleet

2 Government Fleet JulyAugust 2011

GOVERNMENT FLEET

GF0711gpsinsightindd 1 7111 92156 AM

ON THE COVER

The Public Sector Fleet Manager of the Year and No 1 Fleet from the 100 Best Fleets program were announced at the Government Fleet Expo amp Conference in San Diego

JULYAUGUST 2011 bull A BOBIT PUBLICATION bull VOLUME 9 - ISSUE 5 WWWGFLEETCOM

14 SAM LAMERATO NAMED 2011 PUBLIC SECTOR FLEET MANAGER OF THE YEARThe City of Troy Michrsquos Sam Lamerato CPFP was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

18 A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization quickly shoot to the top and be named No 1 among the ldquo100 Best Fleetsrdquo

22 GFX 2011 UNITS FLEET PROFESSIONALS IN SUNNY SAN DIEGOThe 4th annual Government Fleet Expo amp Conference (GFX) held at the San Diego Convention Center in Southern California June 6-8 brought together more than 550 public sector fl eet professionals and industry suppliers

24 100 BEST FLEETS TOP PUBLIC SECTOR FLEETS RECOGNIZEDPublic sector fl eet managers are facing more challenges than ever be-fore and are coming up with increasingly cost-effi cient and creative ways to ldquodo more with lessrdquo These top fl eets set the bar for the public sector fl eet profession

4 ON THE WEB

6 MAIL STOP

8 INDUSTRY NEWS Public Sector Fleets Get Audited

40 PUBLIC FORUM Listen to Your Fleet Manager

14

18

TFYfFaGEi

FEATURES

DEPARTMENTS

22Government Fleet (USPS 740) is published bi-monthly with an additional issue in June by Bobit Business Media 3520 Challenger Street Torrance California 90503-1640 Periodicals Postage Paid at Torrance CA 90503-9998 and Additional Mailing Offi cesPOSTMASTER Send address changes to Government Fleet PO Box 1068 Skokie IL 60076-8068 Please allow six to eight weeks for address changes to take effect Please allow six to eight weeks to receive your fi rst issue Bobit Business Media reserves the right to refuse nonqualifi ed subscriptions Please address editorial and advertising correspondence to the executive offi ces at 3520 Challenger Street Torrance California 90503-1640 The contents of this publication may not be reproduced either in whole or in part without the consent of Bobit Business Media All statements made although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission

e n c

2RRPfows

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GPS INSIGHTADVANCED GPS FLEET TRACKING

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raquo Reduce Speeding

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raquo Insurance Discounts

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For a free demo visit wwwgpsinsightcomgov

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4 Government Fleet JulyAugust 2011

What Youre Reading

wwwgovernment-fl eetcomw

FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM

GF1110ford_gradindd 1 102510 84746 AM

CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight

100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list

2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology

10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7

PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months

THE 51

2

3

4

5

Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010

THE FLEET CHANNELS

Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic

JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others

bull Liability Risk for Government Fleet Organizations Under Current Law

bull Incentivizing Drivers to Conserve Fuel

bull How to Minimize Workplace Injuries

bull Bright Ideas Policy

bull Bright Ideas Safety

Industry Trends Telematics Safety Remarketing Fuel

RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom

3

MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx

June 27 Message to Manage-ment Listen to Your Fleet Manager

April 18 The Value of Creating a Fleet Advisory Board

WHAT WErsquoRE BLOGGING ABOUT

WWBBBBBLO

ANTICH

FLEET BLOGS

The Voice of the Fleet Community (wwwfl eetblogscom)

July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg

July 3 The enemy of strategic initiativeby Aaron Alvarado

June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand

June 28 30000000 Barrels if Oilby Joseph Thompson

June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW

Interested in starting your own blog Go to wwwfl eetblogscom for more information

Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips

GF07_WebTOCindd 4GF07_WebTOCindd 4 7511 31722 PM7511 31722 PM

SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More

fl eetfordcom

Optional feature available on select models Some features are unavailable while driving

FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM

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6 Government Fleet JulyAugust 2011

MAIL STOP

SAVING MONEY GOING GREEN amp REDUCING RISK

There is a risk to extending

preventive maintenance (PM)

intervals In our fl eet operation

we track PMs with a single work

order and PM follow-ups on

another In 2008 we extended

our PM intervals from 4000 to

5000 miles (We also increased

the hours on our heavy-duty

vehicles and construction equip-

ment) We found that by doing

this we increased our risk of not

maintaining our vehicles in the

manner we were used to What

I mean is when we were using

the 4000-mile intervals around

41 percent of the time we would

fi nd something that needed

to be corrected This ranged

from safety equipment such

as expired fi re extinguishers

to worn tires and brakes After

we went to extended intervals

our follow-ups increased to 48

percent of the time

Advancements in oil and

vehicle technology are al-

lowing us to extend oil drop

intervals But is it worth the

risk of extending our intervals

out even further Our mechan-

ics kept telling us we were

dumping good oil down the

drain by keeping the intervals

short On the other hand itrsquos not

worth the risk when we see an

increased rate of discovering

something that needs adjust-

ment or replacement

Late last year we began

taking oil samples of the fl eet

ranging from the Toyota Prius

passenger car to the Interna-

tional WorkStar heavy-duty

truck We found that out of the

170 oil analyses we sent to the

lab 170 of them came back

with good results Our mechan-

ics were absolutely correct in

saying wersquore dumping good oil

down the drain Because of this

we felt confi dent about making

changes to our PM program

Today we use a synthetic

blend motor oil (that is at least

20-percent synthetic) and

implemented a PM program

that includes a green service A

green service occurs at every

other PM interval that instead

of an oil drop just replaces the

oil fi lter and tops off the oil

level Because of this we have

maintained our level of risk and

have been able to reduce our

fossil fuel use 54 percent based

on the use of synthetic products

and implementing green PM

programs Therersquos a lot more

to our story but it gives you a

snapshot of how agencies can

save money go green and

reduce exposure to risk

Gary LentschFleet Supervisor

Eugene Water amp Electric Board Fleet ServicesEugene Ore

OEMS NEED COMMON SENSEWhy do we need 17- 18- and

19-inch tires with lower tread

wear at higher cost What this

accomplishes is simply more

and larger tires in landfi lls or

to recycle When will Detroit

Tokyo Seoul and Akron

understand sustainability With

our failing worldwide economy

the manufacturer who will suc-

ceed is the one who understands

value sustainability mpg total

cost of ownership and respects

the customer Some OEMs con-

tinue to tout engine horsepower

in ads show cars being driven

stupidly and only as a last resort

talk about mpg and safety

These OEMs will fail because

they do not understand or are

not planning for the new reality

of our markets Gas is $4-plus a

gallon and they talk horsepow-

er When will common sense

and reality hit home

Collins DowningManager

Transportation and ParkingLoyola University

Baltimore Md

CHARACTER HONESTY PASSION amp COMMITMENT

I want to thank Tom Johnson

as the founder of the ldquo100 Best

Fleetsrdquo program for all he does

to allow public fl eet managers

the opportunity to promote their

work to both their organizations

and communities The 100 Best

Fleets program

has been such a

valuable avenue

to help us educate

and inform

those we serve

I believe his

enthusiasm and

passion is obvi-

ous and present

in the way he

approaches the program I am

fortunate to have the ability to

connect with so many other fl eet

managers across the country

largely due to the ldquo100 Best

Fleetrdquo program and GFX where

the awards are presented

Character honesty passion

and commitment are values I

believe lead us down our road

of success Tomrsquos work has

made a tremendous difference

for the many public fl eet orga-

nizations involved in the 100

Best Fleets program

Tony JobanekFleet and Radio Manager

City of Eugene Ore

OPERATOR-DRIVEN DECISIONS

The Market Trends blog

entitled ldquoBe Part of the Solu-

tion Not Part of the Problemrdquo

was a very timely article I plan

to share this with upper and

top management In Loveland

Colo a key issue driving our

costs up thatrsquos outside our abil-

ity to control or even plan for

is decentralized fl eet control

In other words this gives fl eet

decision-making authority to

individual department heads

Most department heads some-

times donrsquot have the knowledge

nor the time to look into the

details of ldquoright-sizing equip-

ment choicesrdquo or ldquolifecycle costs

projectionsrdquo so they simply rely

on the person doing that job to

state his or her preference This

results in operators equipping

themselves for their worst-case

job needs instead of their normal

work needs

Operators almost

always choose their

preferred makes

and models ancil-

lary equipment

and drivetrain

confi gurations thus

destroying proven

cost reductions from

standardization

Stephen KiblerFleet Manager

City of Loveland Colo

GOVERNMENTS CHALLENGED TO GO GREEN

Many government services

and jobs require the use of

specialized heavy-duty trucks

However in terms of green fl eet

initiatives either a green fl eet

vehicle is not available in this

class of trucks or if it is the

premium to purchase the green

vehicle equates to the cost of a

police car and if we need a new

police car in fl eet wersquore buy-

ing the police car and to heck

with the green model truck I

personally would like to expand

our number of green fl eet

initiatives but the reality of the

matter is we have fewer dollars

to go around and as long as

conventional vehicle prices are

less than green vehicles wersquore

buying the former Plus un-

less yoursquore driving the vehicle

hundreds of thousands of miles

or keeping it 20-30 years how

can you make lifecycle cost

numbers calculate

John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services

City of Lynchburg Va

w

O

a

p

a

l

a

c

d

co

t

GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM

Solutions you can trust acceptance you can depend on

For more information

Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011

Visit us at Fed Fleet July 26-28 2011 Booth 1700

The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets

s Specialized tax exemption and reporting for government

s Customized purchase controls for cost containment

s Timely alerts to help you enforce purchasing policies

s Point-of-sale 998 Level III data capture

s Acceptance at over 90 of US retail fuel locations

Manage your fleet program with ease and confidence

We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs

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8 Government Fleet JulyAugust 2011

INDUSTRY NEWS

JACKSONVILLE FL ndash A

fl eet audit conducted by the

City of Jacksonville Offi ce of

Inspector General called for

increased oversight of pro-

curement and inventory pro-

cesses including developing

formal policies and proce-

dures and assuming manage-

ment of all fl eet operations

currently co-managed with

another department

More details are available

at wwwgfl eetcomnews

Keyword Jacksonville

WASHINGTON ndash President Barack Obama

issued a memorandum directing federal agen-

cies that operate the federal fl eet of more than

600000 civilian and non-tactical military ve-

hicles to fi nd ways to reduce petroleum-based

fuel usage and cut costs

The memorandum includes a requirement

that all new light-duty vehicles leased or pur-

chased by agencies must be alternative-fueled

vehicles by Dec 31 2015 Examples given

include hybrid electric compressed natural

gas (CNG) and biofuel vehicles

Executive vehicles used by federal agen-

cies must be mid-size or smaller sedans (un-

less a larger vehicle is critical to the agencyrsquos

mission) and have limited engine sizes

In conjunction with the memorandum

the General Services Administration (GSA)

launched a pilot project to bring electric

vehicles (EVs) into the fl eet The GSA an-

nounced an initial purchase of more than

100 EVs which it will lease to 20 agen-

cies including the Department of Energy

and will be located in Washington DC

Detroit Los Angeles San Diego and San

Francisco The GSA said it will also coordi-

nate the installation of necessary charging

stations for the pilot

Fed Fleet Ordered to Purchase AFVs amp Right-Size

Jacksonville Parts Audit Recommends Increased Oversight

GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that

found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance

costs as a result and needs new vehicles to meet federal sustainability standards The fl eet

consists of more than 215000 vehicles 192000 of which are light-duty mail delivery

vehicles that operate six days per week

The report said the USPS estimates the cost to replace 185000 delivery vehicles in the

fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-

lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation

For now its plan is to purchase a small number of minivans for delivery and continue its

policy of maintaining the fl eet rather than purchasing new vehicles

The GAO recommended the USPS develop a strategy and timeline for addressing its

fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule

consolidating facilities meeting federal requirements and continuing to deliver mail to

131 million residential and business addresses nationwide The USPS plans to deliver its

strategy along with a timeline for addressing the fl eetrsquos needs by December

More details are available at wwwgfl eetcomnews Keyword USPS

VP and Group PublisherSherb Brown

(310) 533-2451 bull SherbBrownbobitcom

PublisherEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Editor and Associate PublisherMike Antich

(310) 533-2467 bull MikeAntichbobitcom

Managing EditorLauren Fletcher

(310) 533-2415 bull LaurenFletcherbobitcom

Senior Editor Grace L Suizo

(310) 533-2414 bull GraceSuizobobitcom

Associate EditorThi Dao

(310) 533-2544 bull ThiDaobobitcom

Web EditorGreg Basich

(310) 533-2572 bull GregBasichbobitcom

Production DirectorManagerKelly Bracken

(310) 533-2574

Brian Peach(310) 533-2548

Art DirectorVince Taroc

Editorial ConsultantHoward Rauch

DISTRICT ADVERTISING MANAGERS

PublisherSales ManagerEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Great LakesRobert Brown Jr

1000 W University Dr Ste 209Rochester MI 48307

(248) 601-2005 FAX (248) 601-2004

RobertBrownbobitcom

Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518

Chairman Edward J Bobit

President amp Chief Executive Offi cerTy F Bobit

Chief Financial Offi cerRichard E Johnson

Business and Editorial Offi ceBobit Business Media 3520 Challenger Street

Torrance CA 90503-1640FAX (310) 533-2503

Change Service Requested Return AddressGovernment Fleet

PO Box 1068Skokie IL 60076-8068

Printed in USA

PORTLAND OR ndash The Portland Police Bu-

reau announced the redesign of the graphics for

its patrol cars on the Bureaursquos Facebook page

This new design will start to appear as new

cars enter the patrol fl eet Within fi ve years the

Bureau said all marked patrol cars will be solid

blue with white wrapped doors On the doors

are the words ldquoPortland Policerdquo and below

them is the slogan ldquoSworn to protect Dedi-

cated to serverdquo The design displays a red rose

between the words ldquoprotectrdquo and ldquoDedicatedrdquo

Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years

GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM

wwwagilefleetcom

GF0610agileindd 1 52010 35952 PM

LEASED OR OWNED

Wersquove got the tools for your fl eet

Every fl eet manager knows that

no matter the fl eetmdashleased or

owned big or smallmdashtherersquos a

unique set of tools needed to run

it right Thatrsquos what Fleet Solutions

ismdasha single source of fl eet

management tools and services

that help you manage your fl eet

with unmatched fl exibility

wwwfleetsolutionscom1-866-6LEASES

GF0111merchantsindd 1 12710 13720 PM

GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

TERMINAL

FUEL VIEW

GF0711ejwardindd 1 7111 82240 AM

Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

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FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

Your Fleet Consulting Experts

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Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

To learn more call (800) 824-0842 or visit www eetcounselorcom today

Fleet Counselor Services is an o cial partner of Government Fleet magazine

GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM

32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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- prevent auditing

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

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36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

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RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

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38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

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2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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PERFORMANCE IDENTICAL

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PROPANE AUTOGAS VS GASOLINE

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Page 5: Government Fleet

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Nationwide coverage Regional offices in Phoenix Chicago Los Angeles and Oklahoma City

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4 Government Fleet JulyAugust 2011

What Youre Reading

wwwgovernment-fl eetcomw

FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM

GF1110ford_gradindd 1 102510 84746 AM

CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight

100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list

2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology

10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7

PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months

THE 51

2

3

4

5

Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010

THE FLEET CHANNELS

Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic

JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others

bull Liability Risk for Government Fleet Organizations Under Current Law

bull Incentivizing Drivers to Conserve Fuel

bull How to Minimize Workplace Injuries

bull Bright Ideas Policy

bull Bright Ideas Safety

Industry Trends Telematics Safety Remarketing Fuel

RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom

3

MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx

June 27 Message to Manage-ment Listen to Your Fleet Manager

April 18 The Value of Creating a Fleet Advisory Board

WHAT WErsquoRE BLOGGING ABOUT

WWBBBBBLO

ANTICH

FLEET BLOGS

The Voice of the Fleet Community (wwwfl eetblogscom)

July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg

July 3 The enemy of strategic initiativeby Aaron Alvarado

June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand

June 28 30000000 Barrels if Oilby Joseph Thompson

June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW

Interested in starting your own blog Go to wwwfl eetblogscom for more information

Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips

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SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More

fl eetfordcom

Optional feature available on select models Some features are unavailable while driving

FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM

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6 Government Fleet JulyAugust 2011

MAIL STOP

SAVING MONEY GOING GREEN amp REDUCING RISK

There is a risk to extending

preventive maintenance (PM)

intervals In our fl eet operation

we track PMs with a single work

order and PM follow-ups on

another In 2008 we extended

our PM intervals from 4000 to

5000 miles (We also increased

the hours on our heavy-duty

vehicles and construction equip-

ment) We found that by doing

this we increased our risk of not

maintaining our vehicles in the

manner we were used to What

I mean is when we were using

the 4000-mile intervals around

41 percent of the time we would

fi nd something that needed

to be corrected This ranged

from safety equipment such

as expired fi re extinguishers

to worn tires and brakes After

we went to extended intervals

our follow-ups increased to 48

percent of the time

Advancements in oil and

vehicle technology are al-

lowing us to extend oil drop

intervals But is it worth the

risk of extending our intervals

out even further Our mechan-

ics kept telling us we were

dumping good oil down the

drain by keeping the intervals

short On the other hand itrsquos not

worth the risk when we see an

increased rate of discovering

something that needs adjust-

ment or replacement

Late last year we began

taking oil samples of the fl eet

ranging from the Toyota Prius

passenger car to the Interna-

tional WorkStar heavy-duty

truck We found that out of the

170 oil analyses we sent to the

lab 170 of them came back

with good results Our mechan-

ics were absolutely correct in

saying wersquore dumping good oil

down the drain Because of this

we felt confi dent about making

changes to our PM program

Today we use a synthetic

blend motor oil (that is at least

20-percent synthetic) and

implemented a PM program

that includes a green service A

green service occurs at every

other PM interval that instead

of an oil drop just replaces the

oil fi lter and tops off the oil

level Because of this we have

maintained our level of risk and

have been able to reduce our

fossil fuel use 54 percent based

on the use of synthetic products

and implementing green PM

programs Therersquos a lot more

to our story but it gives you a

snapshot of how agencies can

save money go green and

reduce exposure to risk

Gary LentschFleet Supervisor

Eugene Water amp Electric Board Fleet ServicesEugene Ore

OEMS NEED COMMON SENSEWhy do we need 17- 18- and

19-inch tires with lower tread

wear at higher cost What this

accomplishes is simply more

and larger tires in landfi lls or

to recycle When will Detroit

Tokyo Seoul and Akron

understand sustainability With

our failing worldwide economy

the manufacturer who will suc-

ceed is the one who understands

value sustainability mpg total

cost of ownership and respects

the customer Some OEMs con-

tinue to tout engine horsepower

in ads show cars being driven

stupidly and only as a last resort

talk about mpg and safety

These OEMs will fail because

they do not understand or are

not planning for the new reality

of our markets Gas is $4-plus a

gallon and they talk horsepow-

er When will common sense

and reality hit home

Collins DowningManager

Transportation and ParkingLoyola University

Baltimore Md

CHARACTER HONESTY PASSION amp COMMITMENT

I want to thank Tom Johnson

as the founder of the ldquo100 Best

Fleetsrdquo program for all he does

to allow public fl eet managers

the opportunity to promote their

work to both their organizations

and communities The 100 Best

Fleets program

has been such a

valuable avenue

to help us educate

and inform

those we serve

I believe his

enthusiasm and

passion is obvi-

ous and present

in the way he

approaches the program I am

fortunate to have the ability to

connect with so many other fl eet

managers across the country

largely due to the ldquo100 Best

Fleetrdquo program and GFX where

the awards are presented

Character honesty passion

and commitment are values I

believe lead us down our road

of success Tomrsquos work has

made a tremendous difference

for the many public fl eet orga-

nizations involved in the 100

Best Fleets program

Tony JobanekFleet and Radio Manager

City of Eugene Ore

OPERATOR-DRIVEN DECISIONS

The Market Trends blog

entitled ldquoBe Part of the Solu-

tion Not Part of the Problemrdquo

was a very timely article I plan

to share this with upper and

top management In Loveland

Colo a key issue driving our

costs up thatrsquos outside our abil-

ity to control or even plan for

is decentralized fl eet control

In other words this gives fl eet

decision-making authority to

individual department heads

Most department heads some-

times donrsquot have the knowledge

nor the time to look into the

details of ldquoright-sizing equip-

ment choicesrdquo or ldquolifecycle costs

projectionsrdquo so they simply rely

on the person doing that job to

state his or her preference This

results in operators equipping

themselves for their worst-case

job needs instead of their normal

work needs

Operators almost

always choose their

preferred makes

and models ancil-

lary equipment

and drivetrain

confi gurations thus

destroying proven

cost reductions from

standardization

Stephen KiblerFleet Manager

City of Loveland Colo

GOVERNMENTS CHALLENGED TO GO GREEN

Many government services

and jobs require the use of

specialized heavy-duty trucks

However in terms of green fl eet

initiatives either a green fl eet

vehicle is not available in this

class of trucks or if it is the

premium to purchase the green

vehicle equates to the cost of a

police car and if we need a new

police car in fl eet wersquore buy-

ing the police car and to heck

with the green model truck I

personally would like to expand

our number of green fl eet

initiatives but the reality of the

matter is we have fewer dollars

to go around and as long as

conventional vehicle prices are

less than green vehicles wersquore

buying the former Plus un-

less yoursquore driving the vehicle

hundreds of thousands of miles

or keeping it 20-30 years how

can you make lifecycle cost

numbers calculate

John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services

City of Lynchburg Va

w

O

a

p

a

l

a

c

d

co

t

GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM

Solutions you can trust acceptance you can depend on

For more information

Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011

Visit us at Fed Fleet July 26-28 2011 Booth 1700

The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets

s Specialized tax exemption and reporting for government

s Customized purchase controls for cost containment

s Timely alerts to help you enforce purchasing policies

s Point-of-sale 998 Level III data capture

s Acceptance at over 90 of US retail fuel locations

Manage your fleet program with ease and confidence

We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs

GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM

8 Government Fleet JulyAugust 2011

INDUSTRY NEWS

JACKSONVILLE FL ndash A

fl eet audit conducted by the

City of Jacksonville Offi ce of

Inspector General called for

increased oversight of pro-

curement and inventory pro-

cesses including developing

formal policies and proce-

dures and assuming manage-

ment of all fl eet operations

currently co-managed with

another department

More details are available

at wwwgfl eetcomnews

Keyword Jacksonville

WASHINGTON ndash President Barack Obama

issued a memorandum directing federal agen-

cies that operate the federal fl eet of more than

600000 civilian and non-tactical military ve-

hicles to fi nd ways to reduce petroleum-based

fuel usage and cut costs

The memorandum includes a requirement

that all new light-duty vehicles leased or pur-

chased by agencies must be alternative-fueled

vehicles by Dec 31 2015 Examples given

include hybrid electric compressed natural

gas (CNG) and biofuel vehicles

Executive vehicles used by federal agen-

cies must be mid-size or smaller sedans (un-

less a larger vehicle is critical to the agencyrsquos

mission) and have limited engine sizes

In conjunction with the memorandum

the General Services Administration (GSA)

launched a pilot project to bring electric

vehicles (EVs) into the fl eet The GSA an-

nounced an initial purchase of more than

100 EVs which it will lease to 20 agen-

cies including the Department of Energy

and will be located in Washington DC

Detroit Los Angeles San Diego and San

Francisco The GSA said it will also coordi-

nate the installation of necessary charging

stations for the pilot

Fed Fleet Ordered to Purchase AFVs amp Right-Size

Jacksonville Parts Audit Recommends Increased Oversight

GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that

found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance

costs as a result and needs new vehicles to meet federal sustainability standards The fl eet

consists of more than 215000 vehicles 192000 of which are light-duty mail delivery

vehicles that operate six days per week

The report said the USPS estimates the cost to replace 185000 delivery vehicles in the

fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-

lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation

For now its plan is to purchase a small number of minivans for delivery and continue its

policy of maintaining the fl eet rather than purchasing new vehicles

The GAO recommended the USPS develop a strategy and timeline for addressing its

fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule

consolidating facilities meeting federal requirements and continuing to deliver mail to

131 million residential and business addresses nationwide The USPS plans to deliver its

strategy along with a timeline for addressing the fl eetrsquos needs by December

More details are available at wwwgfl eetcomnews Keyword USPS

VP and Group PublisherSherb Brown

(310) 533-2451 bull SherbBrownbobitcom

PublisherEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Editor and Associate PublisherMike Antich

(310) 533-2467 bull MikeAntichbobitcom

Managing EditorLauren Fletcher

(310) 533-2415 bull LaurenFletcherbobitcom

Senior Editor Grace L Suizo

(310) 533-2414 bull GraceSuizobobitcom

Associate EditorThi Dao

(310) 533-2544 bull ThiDaobobitcom

Web EditorGreg Basich

(310) 533-2572 bull GregBasichbobitcom

Production DirectorManagerKelly Bracken

(310) 533-2574

Brian Peach(310) 533-2548

Art DirectorVince Taroc

Editorial ConsultantHoward Rauch

DISTRICT ADVERTISING MANAGERS

PublisherSales ManagerEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Great LakesRobert Brown Jr

1000 W University Dr Ste 209Rochester MI 48307

(248) 601-2005 FAX (248) 601-2004

RobertBrownbobitcom

Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518

Chairman Edward J Bobit

President amp Chief Executive Offi cerTy F Bobit

Chief Financial Offi cerRichard E Johnson

Business and Editorial Offi ceBobit Business Media 3520 Challenger Street

Torrance CA 90503-1640FAX (310) 533-2503

Change Service Requested Return AddressGovernment Fleet

PO Box 1068Skokie IL 60076-8068

Printed in USA

PORTLAND OR ndash The Portland Police Bu-

reau announced the redesign of the graphics for

its patrol cars on the Bureaursquos Facebook page

This new design will start to appear as new

cars enter the patrol fl eet Within fi ve years the

Bureau said all marked patrol cars will be solid

blue with white wrapped doors On the doors

are the words ldquoPortland Policerdquo and below

them is the slogan ldquoSworn to protect Dedi-

cated to serverdquo The design displays a red rose

between the words ldquoprotectrdquo and ldquoDedicatedrdquo

Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years

GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM

wwwagilefleetcom

GF0610agileindd 1 52010 35952 PM

LEASED OR OWNED

Wersquove got the tools for your fl eet

Every fl eet manager knows that

no matter the fl eetmdashleased or

owned big or smallmdashtherersquos a

unique set of tools needed to run

it right Thatrsquos what Fleet Solutions

ismdasha single source of fl eet

management tools and services

that help you manage your fl eet

with unmatched fl exibility

wwwfleetsolutionscom1-866-6LEASES

GF0111merchantsindd 1 12710 13720 PM

GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

TERMINAL

FUEL VIEW

GF0711ejwardindd 1 7111 82240 AM

Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

data to meet regulatory reporting requirements such as DOE and FAST reporting

FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

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ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

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18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

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30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

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GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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in partnership with

GF05

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Certify Your Fleet Operation

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38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

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PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

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Page 6: Government Fleet

4 Government Fleet JulyAugust 2011

What Youre Reading

wwwgovernment-fl eetcomw

FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM

GF1110ford_gradindd 1 102510 84746 AM

CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight

100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list

2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology

10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7

PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months

THE 51

2

3

4

5

Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010

THE FLEET CHANNELS

Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic

JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others

bull Liability Risk for Government Fleet Organizations Under Current Law

bull Incentivizing Drivers to Conserve Fuel

bull How to Minimize Workplace Injuries

bull Bright Ideas Policy

bull Bright Ideas Safety

Industry Trends Telematics Safety Remarketing Fuel

RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom

3

MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx

June 27 Message to Manage-ment Listen to Your Fleet Manager

April 18 The Value of Creating a Fleet Advisory Board

WHAT WErsquoRE BLOGGING ABOUT

WWBBBBBLO

ANTICH

FLEET BLOGS

The Voice of the Fleet Community (wwwfl eetblogscom)

July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg

July 3 The enemy of strategic initiativeby Aaron Alvarado

June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand

June 28 30000000 Barrels if Oilby Joseph Thompson

June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW

Interested in starting your own blog Go to wwwfl eetblogscom for more information

Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips

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SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More

fl eetfordcom

Optional feature available on select models Some features are unavailable while driving

FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM

GF1110ford_gradindd 1 102510 84746 AMGF07_WebTOCindd 5GF07_WebTOCindd 5 7511 31732 PM7511 31732 PM

6 Government Fleet JulyAugust 2011

MAIL STOP

SAVING MONEY GOING GREEN amp REDUCING RISK

There is a risk to extending

preventive maintenance (PM)

intervals In our fl eet operation

we track PMs with a single work

order and PM follow-ups on

another In 2008 we extended

our PM intervals from 4000 to

5000 miles (We also increased

the hours on our heavy-duty

vehicles and construction equip-

ment) We found that by doing

this we increased our risk of not

maintaining our vehicles in the

manner we were used to What

I mean is when we were using

the 4000-mile intervals around

41 percent of the time we would

fi nd something that needed

to be corrected This ranged

from safety equipment such

as expired fi re extinguishers

to worn tires and brakes After

we went to extended intervals

our follow-ups increased to 48

percent of the time

Advancements in oil and

vehicle technology are al-

lowing us to extend oil drop

intervals But is it worth the

risk of extending our intervals

out even further Our mechan-

ics kept telling us we were

dumping good oil down the

drain by keeping the intervals

short On the other hand itrsquos not

worth the risk when we see an

increased rate of discovering

something that needs adjust-

ment or replacement

Late last year we began

taking oil samples of the fl eet

ranging from the Toyota Prius

passenger car to the Interna-

tional WorkStar heavy-duty

truck We found that out of the

170 oil analyses we sent to the

lab 170 of them came back

with good results Our mechan-

ics were absolutely correct in

saying wersquore dumping good oil

down the drain Because of this

we felt confi dent about making

changes to our PM program

Today we use a synthetic

blend motor oil (that is at least

20-percent synthetic) and

implemented a PM program

that includes a green service A

green service occurs at every

other PM interval that instead

of an oil drop just replaces the

oil fi lter and tops off the oil

level Because of this we have

maintained our level of risk and

have been able to reduce our

fossil fuel use 54 percent based

on the use of synthetic products

and implementing green PM

programs Therersquos a lot more

to our story but it gives you a

snapshot of how agencies can

save money go green and

reduce exposure to risk

Gary LentschFleet Supervisor

Eugene Water amp Electric Board Fleet ServicesEugene Ore

OEMS NEED COMMON SENSEWhy do we need 17- 18- and

19-inch tires with lower tread

wear at higher cost What this

accomplishes is simply more

and larger tires in landfi lls or

to recycle When will Detroit

Tokyo Seoul and Akron

understand sustainability With

our failing worldwide economy

the manufacturer who will suc-

ceed is the one who understands

value sustainability mpg total

cost of ownership and respects

the customer Some OEMs con-

tinue to tout engine horsepower

in ads show cars being driven

stupidly and only as a last resort

talk about mpg and safety

These OEMs will fail because

they do not understand or are

not planning for the new reality

of our markets Gas is $4-plus a

gallon and they talk horsepow-

er When will common sense

and reality hit home

Collins DowningManager

Transportation and ParkingLoyola University

Baltimore Md

CHARACTER HONESTY PASSION amp COMMITMENT

I want to thank Tom Johnson

as the founder of the ldquo100 Best

Fleetsrdquo program for all he does

to allow public fl eet managers

the opportunity to promote their

work to both their organizations

and communities The 100 Best

Fleets program

has been such a

valuable avenue

to help us educate

and inform

those we serve

I believe his

enthusiasm and

passion is obvi-

ous and present

in the way he

approaches the program I am

fortunate to have the ability to

connect with so many other fl eet

managers across the country

largely due to the ldquo100 Best

Fleetrdquo program and GFX where

the awards are presented

Character honesty passion

and commitment are values I

believe lead us down our road

of success Tomrsquos work has

made a tremendous difference

for the many public fl eet orga-

nizations involved in the 100

Best Fleets program

Tony JobanekFleet and Radio Manager

City of Eugene Ore

OPERATOR-DRIVEN DECISIONS

The Market Trends blog

entitled ldquoBe Part of the Solu-

tion Not Part of the Problemrdquo

was a very timely article I plan

to share this with upper and

top management In Loveland

Colo a key issue driving our

costs up thatrsquos outside our abil-

ity to control or even plan for

is decentralized fl eet control

In other words this gives fl eet

decision-making authority to

individual department heads

Most department heads some-

times donrsquot have the knowledge

nor the time to look into the

details of ldquoright-sizing equip-

ment choicesrdquo or ldquolifecycle costs

projectionsrdquo so they simply rely

on the person doing that job to

state his or her preference This

results in operators equipping

themselves for their worst-case

job needs instead of their normal

work needs

Operators almost

always choose their

preferred makes

and models ancil-

lary equipment

and drivetrain

confi gurations thus

destroying proven

cost reductions from

standardization

Stephen KiblerFleet Manager

City of Loveland Colo

GOVERNMENTS CHALLENGED TO GO GREEN

Many government services

and jobs require the use of

specialized heavy-duty trucks

However in terms of green fl eet

initiatives either a green fl eet

vehicle is not available in this

class of trucks or if it is the

premium to purchase the green

vehicle equates to the cost of a

police car and if we need a new

police car in fl eet wersquore buy-

ing the police car and to heck

with the green model truck I

personally would like to expand

our number of green fl eet

initiatives but the reality of the

matter is we have fewer dollars

to go around and as long as

conventional vehicle prices are

less than green vehicles wersquore

buying the former Plus un-

less yoursquore driving the vehicle

hundreds of thousands of miles

or keeping it 20-30 years how

can you make lifecycle cost

numbers calculate

John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services

City of Lynchburg Va

w

O

a

p

a

l

a

c

d

co

t

GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM

Solutions you can trust acceptance you can depend on

For more information

Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011

Visit us at Fed Fleet July 26-28 2011 Booth 1700

The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets

s Specialized tax exemption and reporting for government

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8 Government Fleet JulyAugust 2011

INDUSTRY NEWS

JACKSONVILLE FL ndash A

fl eet audit conducted by the

City of Jacksonville Offi ce of

Inspector General called for

increased oversight of pro-

curement and inventory pro-

cesses including developing

formal policies and proce-

dures and assuming manage-

ment of all fl eet operations

currently co-managed with

another department

More details are available

at wwwgfl eetcomnews

Keyword Jacksonville

WASHINGTON ndash President Barack Obama

issued a memorandum directing federal agen-

cies that operate the federal fl eet of more than

600000 civilian and non-tactical military ve-

hicles to fi nd ways to reduce petroleum-based

fuel usage and cut costs

The memorandum includes a requirement

that all new light-duty vehicles leased or pur-

chased by agencies must be alternative-fueled

vehicles by Dec 31 2015 Examples given

include hybrid electric compressed natural

gas (CNG) and biofuel vehicles

Executive vehicles used by federal agen-

cies must be mid-size or smaller sedans (un-

less a larger vehicle is critical to the agencyrsquos

mission) and have limited engine sizes

In conjunction with the memorandum

the General Services Administration (GSA)

launched a pilot project to bring electric

vehicles (EVs) into the fl eet The GSA an-

nounced an initial purchase of more than

100 EVs which it will lease to 20 agen-

cies including the Department of Energy

and will be located in Washington DC

Detroit Los Angeles San Diego and San

Francisco The GSA said it will also coordi-

nate the installation of necessary charging

stations for the pilot

Fed Fleet Ordered to Purchase AFVs amp Right-Size

Jacksonville Parts Audit Recommends Increased Oversight

GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that

found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance

costs as a result and needs new vehicles to meet federal sustainability standards The fl eet

consists of more than 215000 vehicles 192000 of which are light-duty mail delivery

vehicles that operate six days per week

The report said the USPS estimates the cost to replace 185000 delivery vehicles in the

fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-

lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation

For now its plan is to purchase a small number of minivans for delivery and continue its

policy of maintaining the fl eet rather than purchasing new vehicles

The GAO recommended the USPS develop a strategy and timeline for addressing its

fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule

consolidating facilities meeting federal requirements and continuing to deliver mail to

131 million residential and business addresses nationwide The USPS plans to deliver its

strategy along with a timeline for addressing the fl eetrsquos needs by December

More details are available at wwwgfl eetcomnews Keyword USPS

VP and Group PublisherSherb Brown

(310) 533-2451 bull SherbBrownbobitcom

PublisherEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Editor and Associate PublisherMike Antich

(310) 533-2467 bull MikeAntichbobitcom

Managing EditorLauren Fletcher

(310) 533-2415 bull LaurenFletcherbobitcom

Senior Editor Grace L Suizo

(310) 533-2414 bull GraceSuizobobitcom

Associate EditorThi Dao

(310) 533-2544 bull ThiDaobobitcom

Web EditorGreg Basich

(310) 533-2572 bull GregBasichbobitcom

Production DirectorManagerKelly Bracken

(310) 533-2574

Brian Peach(310) 533-2548

Art DirectorVince Taroc

Editorial ConsultantHoward Rauch

DISTRICT ADVERTISING MANAGERS

PublisherSales ManagerEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Great LakesRobert Brown Jr

1000 W University Dr Ste 209Rochester MI 48307

(248) 601-2005 FAX (248) 601-2004

RobertBrownbobitcom

Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518

Chairman Edward J Bobit

President amp Chief Executive Offi cerTy F Bobit

Chief Financial Offi cerRichard E Johnson

Business and Editorial Offi ceBobit Business Media 3520 Challenger Street

Torrance CA 90503-1640FAX (310) 533-2503

Change Service Requested Return AddressGovernment Fleet

PO Box 1068Skokie IL 60076-8068

Printed in USA

PORTLAND OR ndash The Portland Police Bu-

reau announced the redesign of the graphics for

its patrol cars on the Bureaursquos Facebook page

This new design will start to appear as new

cars enter the patrol fl eet Within fi ve years the

Bureau said all marked patrol cars will be solid

blue with white wrapped doors On the doors

are the words ldquoPortland Policerdquo and below

them is the slogan ldquoSworn to protect Dedi-

cated to serverdquo The design displays a red rose

between the words ldquoprotectrdquo and ldquoDedicatedrdquo

Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years

GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM

wwwagilefleetcom

GF0610agileindd 1 52010 35952 PM

LEASED OR OWNED

Wersquove got the tools for your fl eet

Every fl eet manager knows that

no matter the fl eetmdashleased or

owned big or smallmdashtherersquos a

unique set of tools needed to run

it right Thatrsquos what Fleet Solutions

ismdasha single source of fl eet

management tools and services

that help you manage your fl eet

with unmatched fl exibility

wwwfleetsolutionscom1-866-6LEASES

GF0111merchantsindd 1 12710 13720 PM

GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

TERMINAL

FUEL VIEW

GF0711ejwardindd 1 7111 82240 AM

Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

data to meet regulatory reporting requirements such as DOE and FAST reporting

FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

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22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

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Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

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MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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PREMIER SPONSOR MAJOR SPONSORS

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

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GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

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PROPANE AUTOGAS VS GASOLINE

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THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

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  • GOVF_991_NO_BOX
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  • GOVF_8-13
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Page 7: Government Fleet

SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More

fl eetfordcom

Optional feature available on select models Some features are unavailable while driving

FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM

GF1110ford_gradindd 1 102510 84746 AMGF07_WebTOCindd 5GF07_WebTOCindd 5 7511 31732 PM7511 31732 PM

6 Government Fleet JulyAugust 2011

MAIL STOP

SAVING MONEY GOING GREEN amp REDUCING RISK

There is a risk to extending

preventive maintenance (PM)

intervals In our fl eet operation

we track PMs with a single work

order and PM follow-ups on

another In 2008 we extended

our PM intervals from 4000 to

5000 miles (We also increased

the hours on our heavy-duty

vehicles and construction equip-

ment) We found that by doing

this we increased our risk of not

maintaining our vehicles in the

manner we were used to What

I mean is when we were using

the 4000-mile intervals around

41 percent of the time we would

fi nd something that needed

to be corrected This ranged

from safety equipment such

as expired fi re extinguishers

to worn tires and brakes After

we went to extended intervals

our follow-ups increased to 48

percent of the time

Advancements in oil and

vehicle technology are al-

lowing us to extend oil drop

intervals But is it worth the

risk of extending our intervals

out even further Our mechan-

ics kept telling us we were

dumping good oil down the

drain by keeping the intervals

short On the other hand itrsquos not

worth the risk when we see an

increased rate of discovering

something that needs adjust-

ment or replacement

Late last year we began

taking oil samples of the fl eet

ranging from the Toyota Prius

passenger car to the Interna-

tional WorkStar heavy-duty

truck We found that out of the

170 oil analyses we sent to the

lab 170 of them came back

with good results Our mechan-

ics were absolutely correct in

saying wersquore dumping good oil

down the drain Because of this

we felt confi dent about making

changes to our PM program

Today we use a synthetic

blend motor oil (that is at least

20-percent synthetic) and

implemented a PM program

that includes a green service A

green service occurs at every

other PM interval that instead

of an oil drop just replaces the

oil fi lter and tops off the oil

level Because of this we have

maintained our level of risk and

have been able to reduce our

fossil fuel use 54 percent based

on the use of synthetic products

and implementing green PM

programs Therersquos a lot more

to our story but it gives you a

snapshot of how agencies can

save money go green and

reduce exposure to risk

Gary LentschFleet Supervisor

Eugene Water amp Electric Board Fleet ServicesEugene Ore

OEMS NEED COMMON SENSEWhy do we need 17- 18- and

19-inch tires with lower tread

wear at higher cost What this

accomplishes is simply more

and larger tires in landfi lls or

to recycle When will Detroit

Tokyo Seoul and Akron

understand sustainability With

our failing worldwide economy

the manufacturer who will suc-

ceed is the one who understands

value sustainability mpg total

cost of ownership and respects

the customer Some OEMs con-

tinue to tout engine horsepower

in ads show cars being driven

stupidly and only as a last resort

talk about mpg and safety

These OEMs will fail because

they do not understand or are

not planning for the new reality

of our markets Gas is $4-plus a

gallon and they talk horsepow-

er When will common sense

and reality hit home

Collins DowningManager

Transportation and ParkingLoyola University

Baltimore Md

CHARACTER HONESTY PASSION amp COMMITMENT

I want to thank Tom Johnson

as the founder of the ldquo100 Best

Fleetsrdquo program for all he does

to allow public fl eet managers

the opportunity to promote their

work to both their organizations

and communities The 100 Best

Fleets program

has been such a

valuable avenue

to help us educate

and inform

those we serve

I believe his

enthusiasm and

passion is obvi-

ous and present

in the way he

approaches the program I am

fortunate to have the ability to

connect with so many other fl eet

managers across the country

largely due to the ldquo100 Best

Fleetrdquo program and GFX where

the awards are presented

Character honesty passion

and commitment are values I

believe lead us down our road

of success Tomrsquos work has

made a tremendous difference

for the many public fl eet orga-

nizations involved in the 100

Best Fleets program

Tony JobanekFleet and Radio Manager

City of Eugene Ore

OPERATOR-DRIVEN DECISIONS

The Market Trends blog

entitled ldquoBe Part of the Solu-

tion Not Part of the Problemrdquo

was a very timely article I plan

to share this with upper and

top management In Loveland

Colo a key issue driving our

costs up thatrsquos outside our abil-

ity to control or even plan for

is decentralized fl eet control

In other words this gives fl eet

decision-making authority to

individual department heads

Most department heads some-

times donrsquot have the knowledge

nor the time to look into the

details of ldquoright-sizing equip-

ment choicesrdquo or ldquolifecycle costs

projectionsrdquo so they simply rely

on the person doing that job to

state his or her preference This

results in operators equipping

themselves for their worst-case

job needs instead of their normal

work needs

Operators almost

always choose their

preferred makes

and models ancil-

lary equipment

and drivetrain

confi gurations thus

destroying proven

cost reductions from

standardization

Stephen KiblerFleet Manager

City of Loveland Colo

GOVERNMENTS CHALLENGED TO GO GREEN

Many government services

and jobs require the use of

specialized heavy-duty trucks

However in terms of green fl eet

initiatives either a green fl eet

vehicle is not available in this

class of trucks or if it is the

premium to purchase the green

vehicle equates to the cost of a

police car and if we need a new

police car in fl eet wersquore buy-

ing the police car and to heck

with the green model truck I

personally would like to expand

our number of green fl eet

initiatives but the reality of the

matter is we have fewer dollars

to go around and as long as

conventional vehicle prices are

less than green vehicles wersquore

buying the former Plus un-

less yoursquore driving the vehicle

hundreds of thousands of miles

or keeping it 20-30 years how

can you make lifecycle cost

numbers calculate

John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services

City of Lynchburg Va

w

O

a

p

a

l

a

c

d

co

t

GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM

Solutions you can trust acceptance you can depend on

For more information

Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011

Visit us at Fed Fleet July 26-28 2011 Booth 1700

The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets

s Specialized tax exemption and reporting for government

s Customized purchase controls for cost containment

s Timely alerts to help you enforce purchasing policies

s Point-of-sale 998 Level III data capture

s Acceptance at over 90 of US retail fuel locations

Manage your fleet program with ease and confidence

We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs

GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM

8 Government Fleet JulyAugust 2011

INDUSTRY NEWS

JACKSONVILLE FL ndash A

fl eet audit conducted by the

City of Jacksonville Offi ce of

Inspector General called for

increased oversight of pro-

curement and inventory pro-

cesses including developing

formal policies and proce-

dures and assuming manage-

ment of all fl eet operations

currently co-managed with

another department

More details are available

at wwwgfl eetcomnews

Keyword Jacksonville

WASHINGTON ndash President Barack Obama

issued a memorandum directing federal agen-

cies that operate the federal fl eet of more than

600000 civilian and non-tactical military ve-

hicles to fi nd ways to reduce petroleum-based

fuel usage and cut costs

The memorandum includes a requirement

that all new light-duty vehicles leased or pur-

chased by agencies must be alternative-fueled

vehicles by Dec 31 2015 Examples given

include hybrid electric compressed natural

gas (CNG) and biofuel vehicles

Executive vehicles used by federal agen-

cies must be mid-size or smaller sedans (un-

less a larger vehicle is critical to the agencyrsquos

mission) and have limited engine sizes

In conjunction with the memorandum

the General Services Administration (GSA)

launched a pilot project to bring electric

vehicles (EVs) into the fl eet The GSA an-

nounced an initial purchase of more than

100 EVs which it will lease to 20 agen-

cies including the Department of Energy

and will be located in Washington DC

Detroit Los Angeles San Diego and San

Francisco The GSA said it will also coordi-

nate the installation of necessary charging

stations for the pilot

Fed Fleet Ordered to Purchase AFVs amp Right-Size

Jacksonville Parts Audit Recommends Increased Oversight

GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that

found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance

costs as a result and needs new vehicles to meet federal sustainability standards The fl eet

consists of more than 215000 vehicles 192000 of which are light-duty mail delivery

vehicles that operate six days per week

The report said the USPS estimates the cost to replace 185000 delivery vehicles in the

fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-

lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation

For now its plan is to purchase a small number of minivans for delivery and continue its

policy of maintaining the fl eet rather than purchasing new vehicles

The GAO recommended the USPS develop a strategy and timeline for addressing its

fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule

consolidating facilities meeting federal requirements and continuing to deliver mail to

131 million residential and business addresses nationwide The USPS plans to deliver its

strategy along with a timeline for addressing the fl eetrsquos needs by December

More details are available at wwwgfl eetcomnews Keyword USPS

VP and Group PublisherSherb Brown

(310) 533-2451 bull SherbBrownbobitcom

PublisherEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Editor and Associate PublisherMike Antich

(310) 533-2467 bull MikeAntichbobitcom

Managing EditorLauren Fletcher

(310) 533-2415 bull LaurenFletcherbobitcom

Senior Editor Grace L Suizo

(310) 533-2414 bull GraceSuizobobitcom

Associate EditorThi Dao

(310) 533-2544 bull ThiDaobobitcom

Web EditorGreg Basich

(310) 533-2572 bull GregBasichbobitcom

Production DirectorManagerKelly Bracken

(310) 533-2574

Brian Peach(310) 533-2548

Art DirectorVince Taroc

Editorial ConsultantHoward Rauch

DISTRICT ADVERTISING MANAGERS

PublisherSales ManagerEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Great LakesRobert Brown Jr

1000 W University Dr Ste 209Rochester MI 48307

(248) 601-2005 FAX (248) 601-2004

RobertBrownbobitcom

Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518

Chairman Edward J Bobit

President amp Chief Executive Offi cerTy F Bobit

Chief Financial Offi cerRichard E Johnson

Business and Editorial Offi ceBobit Business Media 3520 Challenger Street

Torrance CA 90503-1640FAX (310) 533-2503

Change Service Requested Return AddressGovernment Fleet

PO Box 1068Skokie IL 60076-8068

Printed in USA

PORTLAND OR ndash The Portland Police Bu-

reau announced the redesign of the graphics for

its patrol cars on the Bureaursquos Facebook page

This new design will start to appear as new

cars enter the patrol fl eet Within fi ve years the

Bureau said all marked patrol cars will be solid

blue with white wrapped doors On the doors

are the words ldquoPortland Policerdquo and below

them is the slogan ldquoSworn to protect Dedi-

cated to serverdquo The design displays a red rose

between the words ldquoprotectrdquo and ldquoDedicatedrdquo

Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years

GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM

wwwagilefleetcom

GF0610agileindd 1 52010 35952 PM

LEASED OR OWNED

Wersquove got the tools for your fl eet

Every fl eet manager knows that

no matter the fl eetmdashleased or

owned big or smallmdashtherersquos a

unique set of tools needed to run

it right Thatrsquos what Fleet Solutions

ismdasha single source of fl eet

management tools and services

that help you manage your fl eet

with unmatched fl exibility

wwwfleetsolutionscom1-866-6LEASES

GF0111merchantsindd 1 12710 13720 PM

GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

TERMINAL

FUEL VIEW

GF0711ejwardindd 1 7111 82240 AM

Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

data to meet regulatory reporting requirements such as DOE and FAST reporting

FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

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18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

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30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

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GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

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38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

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  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
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Page 8: Government Fleet

6 Government Fleet JulyAugust 2011

MAIL STOP

SAVING MONEY GOING GREEN amp REDUCING RISK

There is a risk to extending

preventive maintenance (PM)

intervals In our fl eet operation

we track PMs with a single work

order and PM follow-ups on

another In 2008 we extended

our PM intervals from 4000 to

5000 miles (We also increased

the hours on our heavy-duty

vehicles and construction equip-

ment) We found that by doing

this we increased our risk of not

maintaining our vehicles in the

manner we were used to What

I mean is when we were using

the 4000-mile intervals around

41 percent of the time we would

fi nd something that needed

to be corrected This ranged

from safety equipment such

as expired fi re extinguishers

to worn tires and brakes After

we went to extended intervals

our follow-ups increased to 48

percent of the time

Advancements in oil and

vehicle technology are al-

lowing us to extend oil drop

intervals But is it worth the

risk of extending our intervals

out even further Our mechan-

ics kept telling us we were

dumping good oil down the

drain by keeping the intervals

short On the other hand itrsquos not

worth the risk when we see an

increased rate of discovering

something that needs adjust-

ment or replacement

Late last year we began

taking oil samples of the fl eet

ranging from the Toyota Prius

passenger car to the Interna-

tional WorkStar heavy-duty

truck We found that out of the

170 oil analyses we sent to the

lab 170 of them came back

with good results Our mechan-

ics were absolutely correct in

saying wersquore dumping good oil

down the drain Because of this

we felt confi dent about making

changes to our PM program

Today we use a synthetic

blend motor oil (that is at least

20-percent synthetic) and

implemented a PM program

that includes a green service A

green service occurs at every

other PM interval that instead

of an oil drop just replaces the

oil fi lter and tops off the oil

level Because of this we have

maintained our level of risk and

have been able to reduce our

fossil fuel use 54 percent based

on the use of synthetic products

and implementing green PM

programs Therersquos a lot more

to our story but it gives you a

snapshot of how agencies can

save money go green and

reduce exposure to risk

Gary LentschFleet Supervisor

Eugene Water amp Electric Board Fleet ServicesEugene Ore

OEMS NEED COMMON SENSEWhy do we need 17- 18- and

19-inch tires with lower tread

wear at higher cost What this

accomplishes is simply more

and larger tires in landfi lls or

to recycle When will Detroit

Tokyo Seoul and Akron

understand sustainability With

our failing worldwide economy

the manufacturer who will suc-

ceed is the one who understands

value sustainability mpg total

cost of ownership and respects

the customer Some OEMs con-

tinue to tout engine horsepower

in ads show cars being driven

stupidly and only as a last resort

talk about mpg and safety

These OEMs will fail because

they do not understand or are

not planning for the new reality

of our markets Gas is $4-plus a

gallon and they talk horsepow-

er When will common sense

and reality hit home

Collins DowningManager

Transportation and ParkingLoyola University

Baltimore Md

CHARACTER HONESTY PASSION amp COMMITMENT

I want to thank Tom Johnson

as the founder of the ldquo100 Best

Fleetsrdquo program for all he does

to allow public fl eet managers

the opportunity to promote their

work to both their organizations

and communities The 100 Best

Fleets program

has been such a

valuable avenue

to help us educate

and inform

those we serve

I believe his

enthusiasm and

passion is obvi-

ous and present

in the way he

approaches the program I am

fortunate to have the ability to

connect with so many other fl eet

managers across the country

largely due to the ldquo100 Best

Fleetrdquo program and GFX where

the awards are presented

Character honesty passion

and commitment are values I

believe lead us down our road

of success Tomrsquos work has

made a tremendous difference

for the many public fl eet orga-

nizations involved in the 100

Best Fleets program

Tony JobanekFleet and Radio Manager

City of Eugene Ore

OPERATOR-DRIVEN DECISIONS

The Market Trends blog

entitled ldquoBe Part of the Solu-

tion Not Part of the Problemrdquo

was a very timely article I plan

to share this with upper and

top management In Loveland

Colo a key issue driving our

costs up thatrsquos outside our abil-

ity to control or even plan for

is decentralized fl eet control

In other words this gives fl eet

decision-making authority to

individual department heads

Most department heads some-

times donrsquot have the knowledge

nor the time to look into the

details of ldquoright-sizing equip-

ment choicesrdquo or ldquolifecycle costs

projectionsrdquo so they simply rely

on the person doing that job to

state his or her preference This

results in operators equipping

themselves for their worst-case

job needs instead of their normal

work needs

Operators almost

always choose their

preferred makes

and models ancil-

lary equipment

and drivetrain

confi gurations thus

destroying proven

cost reductions from

standardization

Stephen KiblerFleet Manager

City of Loveland Colo

GOVERNMENTS CHALLENGED TO GO GREEN

Many government services

and jobs require the use of

specialized heavy-duty trucks

However in terms of green fl eet

initiatives either a green fl eet

vehicle is not available in this

class of trucks or if it is the

premium to purchase the green

vehicle equates to the cost of a

police car and if we need a new

police car in fl eet wersquore buy-

ing the police car and to heck

with the green model truck I

personally would like to expand

our number of green fl eet

initiatives but the reality of the

matter is we have fewer dollars

to go around and as long as

conventional vehicle prices are

less than green vehicles wersquore

buying the former Plus un-

less yoursquore driving the vehicle

hundreds of thousands of miles

or keeping it 20-30 years how

can you make lifecycle cost

numbers calculate

John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services

City of Lynchburg Va

w

O

a

p

a

l

a

c

d

co

t

GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM

Solutions you can trust acceptance you can depend on

For more information

Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011

Visit us at Fed Fleet July 26-28 2011 Booth 1700

The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets

s Specialized tax exemption and reporting for government

s Customized purchase controls for cost containment

s Timely alerts to help you enforce purchasing policies

s Point-of-sale 998 Level III data capture

s Acceptance at over 90 of US retail fuel locations

Manage your fleet program with ease and confidence

We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs

GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM

8 Government Fleet JulyAugust 2011

INDUSTRY NEWS

JACKSONVILLE FL ndash A

fl eet audit conducted by the

City of Jacksonville Offi ce of

Inspector General called for

increased oversight of pro-

curement and inventory pro-

cesses including developing

formal policies and proce-

dures and assuming manage-

ment of all fl eet operations

currently co-managed with

another department

More details are available

at wwwgfl eetcomnews

Keyword Jacksonville

WASHINGTON ndash President Barack Obama

issued a memorandum directing federal agen-

cies that operate the federal fl eet of more than

600000 civilian and non-tactical military ve-

hicles to fi nd ways to reduce petroleum-based

fuel usage and cut costs

The memorandum includes a requirement

that all new light-duty vehicles leased or pur-

chased by agencies must be alternative-fueled

vehicles by Dec 31 2015 Examples given

include hybrid electric compressed natural

gas (CNG) and biofuel vehicles

Executive vehicles used by federal agen-

cies must be mid-size or smaller sedans (un-

less a larger vehicle is critical to the agencyrsquos

mission) and have limited engine sizes

In conjunction with the memorandum

the General Services Administration (GSA)

launched a pilot project to bring electric

vehicles (EVs) into the fl eet The GSA an-

nounced an initial purchase of more than

100 EVs which it will lease to 20 agen-

cies including the Department of Energy

and will be located in Washington DC

Detroit Los Angeles San Diego and San

Francisco The GSA said it will also coordi-

nate the installation of necessary charging

stations for the pilot

Fed Fleet Ordered to Purchase AFVs amp Right-Size

Jacksonville Parts Audit Recommends Increased Oversight

GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that

found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance

costs as a result and needs new vehicles to meet federal sustainability standards The fl eet

consists of more than 215000 vehicles 192000 of which are light-duty mail delivery

vehicles that operate six days per week

The report said the USPS estimates the cost to replace 185000 delivery vehicles in the

fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-

lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation

For now its plan is to purchase a small number of minivans for delivery and continue its

policy of maintaining the fl eet rather than purchasing new vehicles

The GAO recommended the USPS develop a strategy and timeline for addressing its

fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule

consolidating facilities meeting federal requirements and continuing to deliver mail to

131 million residential and business addresses nationwide The USPS plans to deliver its

strategy along with a timeline for addressing the fl eetrsquos needs by December

More details are available at wwwgfl eetcomnews Keyword USPS

VP and Group PublisherSherb Brown

(310) 533-2451 bull SherbBrownbobitcom

PublisherEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Editor and Associate PublisherMike Antich

(310) 533-2467 bull MikeAntichbobitcom

Managing EditorLauren Fletcher

(310) 533-2415 bull LaurenFletcherbobitcom

Senior Editor Grace L Suizo

(310) 533-2414 bull GraceSuizobobitcom

Associate EditorThi Dao

(310) 533-2544 bull ThiDaobobitcom

Web EditorGreg Basich

(310) 533-2572 bull GregBasichbobitcom

Production DirectorManagerKelly Bracken

(310) 533-2574

Brian Peach(310) 533-2548

Art DirectorVince Taroc

Editorial ConsultantHoward Rauch

DISTRICT ADVERTISING MANAGERS

PublisherSales ManagerEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Great LakesRobert Brown Jr

1000 W University Dr Ste 209Rochester MI 48307

(248) 601-2005 FAX (248) 601-2004

RobertBrownbobitcom

Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518

Chairman Edward J Bobit

President amp Chief Executive Offi cerTy F Bobit

Chief Financial Offi cerRichard E Johnson

Business and Editorial Offi ceBobit Business Media 3520 Challenger Street

Torrance CA 90503-1640FAX (310) 533-2503

Change Service Requested Return AddressGovernment Fleet

PO Box 1068Skokie IL 60076-8068

Printed in USA

PORTLAND OR ndash The Portland Police Bu-

reau announced the redesign of the graphics for

its patrol cars on the Bureaursquos Facebook page

This new design will start to appear as new

cars enter the patrol fl eet Within fi ve years the

Bureau said all marked patrol cars will be solid

blue with white wrapped doors On the doors

are the words ldquoPortland Policerdquo and below

them is the slogan ldquoSworn to protect Dedi-

cated to serverdquo The design displays a red rose

between the words ldquoprotectrdquo and ldquoDedicatedrdquo

Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years

GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM

wwwagilefleetcom

GF0610agileindd 1 52010 35952 PM

LEASED OR OWNED

Wersquove got the tools for your fl eet

Every fl eet manager knows that

no matter the fl eetmdashleased or

owned big or smallmdashtherersquos a

unique set of tools needed to run

it right Thatrsquos what Fleet Solutions

ismdasha single source of fl eet

management tools and services

that help you manage your fl eet

with unmatched fl exibility

wwwfleetsolutionscom1-866-6LEASES

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GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

TERMINAL

FUEL VIEW

GF0711ejwardindd 1 7111 82240 AM

Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

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FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

Your Fleet Consulting Experts

Fleet Consulting Fleet Sof tware Fleet Management Services

Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

To learn more call (800) 824-0842 or visit www eetcounselorcom today

Fleet Counselor Services is an o cial partner of Government Fleet magazine

GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM

32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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- prevent auditing

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

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36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

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RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

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2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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Page 9: Government Fleet

Solutions you can trust acceptance you can depend on

For more information

Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011

Visit us at Fed Fleet July 26-28 2011 Booth 1700

The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets

s Specialized tax exemption and reporting for government

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Manage your fleet program with ease and confidence

We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs

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8 Government Fleet JulyAugust 2011

INDUSTRY NEWS

JACKSONVILLE FL ndash A

fl eet audit conducted by the

City of Jacksonville Offi ce of

Inspector General called for

increased oversight of pro-

curement and inventory pro-

cesses including developing

formal policies and proce-

dures and assuming manage-

ment of all fl eet operations

currently co-managed with

another department

More details are available

at wwwgfl eetcomnews

Keyword Jacksonville

WASHINGTON ndash President Barack Obama

issued a memorandum directing federal agen-

cies that operate the federal fl eet of more than

600000 civilian and non-tactical military ve-

hicles to fi nd ways to reduce petroleum-based

fuel usage and cut costs

The memorandum includes a requirement

that all new light-duty vehicles leased or pur-

chased by agencies must be alternative-fueled

vehicles by Dec 31 2015 Examples given

include hybrid electric compressed natural

gas (CNG) and biofuel vehicles

Executive vehicles used by federal agen-

cies must be mid-size or smaller sedans (un-

less a larger vehicle is critical to the agencyrsquos

mission) and have limited engine sizes

In conjunction with the memorandum

the General Services Administration (GSA)

launched a pilot project to bring electric

vehicles (EVs) into the fl eet The GSA an-

nounced an initial purchase of more than

100 EVs which it will lease to 20 agen-

cies including the Department of Energy

and will be located in Washington DC

Detroit Los Angeles San Diego and San

Francisco The GSA said it will also coordi-

nate the installation of necessary charging

stations for the pilot

Fed Fleet Ordered to Purchase AFVs amp Right-Size

Jacksonville Parts Audit Recommends Increased Oversight

GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that

found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance

costs as a result and needs new vehicles to meet federal sustainability standards The fl eet

consists of more than 215000 vehicles 192000 of which are light-duty mail delivery

vehicles that operate six days per week

The report said the USPS estimates the cost to replace 185000 delivery vehicles in the

fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-

lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation

For now its plan is to purchase a small number of minivans for delivery and continue its

policy of maintaining the fl eet rather than purchasing new vehicles

The GAO recommended the USPS develop a strategy and timeline for addressing its

fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule

consolidating facilities meeting federal requirements and continuing to deliver mail to

131 million residential and business addresses nationwide The USPS plans to deliver its

strategy along with a timeline for addressing the fl eetrsquos needs by December

More details are available at wwwgfl eetcomnews Keyword USPS

VP and Group PublisherSherb Brown

(310) 533-2451 bull SherbBrownbobitcom

PublisherEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Editor and Associate PublisherMike Antich

(310) 533-2467 bull MikeAntichbobitcom

Managing EditorLauren Fletcher

(310) 533-2415 bull LaurenFletcherbobitcom

Senior Editor Grace L Suizo

(310) 533-2414 bull GraceSuizobobitcom

Associate EditorThi Dao

(310) 533-2544 bull ThiDaobobitcom

Web EditorGreg Basich

(310) 533-2572 bull GregBasichbobitcom

Production DirectorManagerKelly Bracken

(310) 533-2574

Brian Peach(310) 533-2548

Art DirectorVince Taroc

Editorial ConsultantHoward Rauch

DISTRICT ADVERTISING MANAGERS

PublisherSales ManagerEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Great LakesRobert Brown Jr

1000 W University Dr Ste 209Rochester MI 48307

(248) 601-2005 FAX (248) 601-2004

RobertBrownbobitcom

Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518

Chairman Edward J Bobit

President amp Chief Executive Offi cerTy F Bobit

Chief Financial Offi cerRichard E Johnson

Business and Editorial Offi ceBobit Business Media 3520 Challenger Street

Torrance CA 90503-1640FAX (310) 533-2503

Change Service Requested Return AddressGovernment Fleet

PO Box 1068Skokie IL 60076-8068

Printed in USA

PORTLAND OR ndash The Portland Police Bu-

reau announced the redesign of the graphics for

its patrol cars on the Bureaursquos Facebook page

This new design will start to appear as new

cars enter the patrol fl eet Within fi ve years the

Bureau said all marked patrol cars will be solid

blue with white wrapped doors On the doors

are the words ldquoPortland Policerdquo and below

them is the slogan ldquoSworn to protect Dedi-

cated to serverdquo The design displays a red rose

between the words ldquoprotectrdquo and ldquoDedicatedrdquo

Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years

GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM

wwwagilefleetcom

GF0610agileindd 1 52010 35952 PM

LEASED OR OWNED

Wersquove got the tools for your fl eet

Every fl eet manager knows that

no matter the fl eetmdashleased or

owned big or smallmdashtherersquos a

unique set of tools needed to run

it right Thatrsquos what Fleet Solutions

ismdasha single source of fl eet

management tools and services

that help you manage your fl eet

with unmatched fl exibility

wwwfleetsolutionscom1-866-6LEASES

GF0111merchantsindd 1 12710 13720 PM

GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

TERMINAL

FUEL VIEW

GF0711ejwardindd 1 7111 82240 AM

Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

data to meet regulatory reporting requirements such as DOE and FAST reporting

FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

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Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

- standardize your administrative and maintenance tasks

- increase effi ciency and workfl ow processes

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Learn more at wwwgfl eetcomaudit GF10-0210

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PROTECT PROTECT YOUR FLEETYOUR FLEET

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Public Fleet Audit ndash A Self Assessment Checklist

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

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GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

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UPFITS AVAILABLE

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Page 10: Government Fleet

8 Government Fleet JulyAugust 2011

INDUSTRY NEWS

JACKSONVILLE FL ndash A

fl eet audit conducted by the

City of Jacksonville Offi ce of

Inspector General called for

increased oversight of pro-

curement and inventory pro-

cesses including developing

formal policies and proce-

dures and assuming manage-

ment of all fl eet operations

currently co-managed with

another department

More details are available

at wwwgfl eetcomnews

Keyword Jacksonville

WASHINGTON ndash President Barack Obama

issued a memorandum directing federal agen-

cies that operate the federal fl eet of more than

600000 civilian and non-tactical military ve-

hicles to fi nd ways to reduce petroleum-based

fuel usage and cut costs

The memorandum includes a requirement

that all new light-duty vehicles leased or pur-

chased by agencies must be alternative-fueled

vehicles by Dec 31 2015 Examples given

include hybrid electric compressed natural

gas (CNG) and biofuel vehicles

Executive vehicles used by federal agen-

cies must be mid-size or smaller sedans (un-

less a larger vehicle is critical to the agencyrsquos

mission) and have limited engine sizes

In conjunction with the memorandum

the General Services Administration (GSA)

launched a pilot project to bring electric

vehicles (EVs) into the fl eet The GSA an-

nounced an initial purchase of more than

100 EVs which it will lease to 20 agen-

cies including the Department of Energy

and will be located in Washington DC

Detroit Los Angeles San Diego and San

Francisco The GSA said it will also coordi-

nate the installation of necessary charging

stations for the pilot

Fed Fleet Ordered to Purchase AFVs amp Right-Size

Jacksonville Parts Audit Recommends Increased Oversight

GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that

found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance

costs as a result and needs new vehicles to meet federal sustainability standards The fl eet

consists of more than 215000 vehicles 192000 of which are light-duty mail delivery

vehicles that operate six days per week

The report said the USPS estimates the cost to replace 185000 delivery vehicles in the

fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-

lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation

For now its plan is to purchase a small number of minivans for delivery and continue its

policy of maintaining the fl eet rather than purchasing new vehicles

The GAO recommended the USPS develop a strategy and timeline for addressing its

fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule

consolidating facilities meeting federal requirements and continuing to deliver mail to

131 million residential and business addresses nationwide The USPS plans to deliver its

strategy along with a timeline for addressing the fl eetrsquos needs by December

More details are available at wwwgfl eetcomnews Keyword USPS

VP and Group PublisherSherb Brown

(310) 533-2451 bull SherbBrownbobitcom

PublisherEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Editor and Associate PublisherMike Antich

(310) 533-2467 bull MikeAntichbobitcom

Managing EditorLauren Fletcher

(310) 533-2415 bull LaurenFletcherbobitcom

Senior Editor Grace L Suizo

(310) 533-2414 bull GraceSuizobobitcom

Associate EditorThi Dao

(310) 533-2544 bull ThiDaobobitcom

Web EditorGreg Basich

(310) 533-2572 bull GregBasichbobitcom

Production DirectorManagerKelly Bracken

(310) 533-2574

Brian Peach(310) 533-2548

Art DirectorVince Taroc

Editorial ConsultantHoward Rauch

DISTRICT ADVERTISING MANAGERS

PublisherSales ManagerEric Bearly

(310) 533-2579 bull EricBearlybobitcom

Great LakesRobert Brown Jr

1000 W University Dr Ste 209Rochester MI 48307

(248) 601-2005 FAX (248) 601-2004

RobertBrownbobitcom

Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518

Chairman Edward J Bobit

President amp Chief Executive Offi cerTy F Bobit

Chief Financial Offi cerRichard E Johnson

Business and Editorial Offi ceBobit Business Media 3520 Challenger Street

Torrance CA 90503-1640FAX (310) 533-2503

Change Service Requested Return AddressGovernment Fleet

PO Box 1068Skokie IL 60076-8068

Printed in USA

PORTLAND OR ndash The Portland Police Bu-

reau announced the redesign of the graphics for

its patrol cars on the Bureaursquos Facebook page

This new design will start to appear as new

cars enter the patrol fl eet Within fi ve years the

Bureau said all marked patrol cars will be solid

blue with white wrapped doors On the doors

are the words ldquoPortland Policerdquo and below

them is the slogan ldquoSworn to protect Dedi-

cated to serverdquo The design displays a red rose

between the words ldquoprotectrdquo and ldquoDedicatedrdquo

Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years

GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM

wwwagilefleetcom

GF0610agileindd 1 52010 35952 PM

LEASED OR OWNED

Wersquove got the tools for your fl eet

Every fl eet manager knows that

no matter the fl eetmdashleased or

owned big or smallmdashtherersquos a

unique set of tools needed to run

it right Thatrsquos what Fleet Solutions

ismdasha single source of fl eet

management tools and services

that help you manage your fl eet

with unmatched fl exibility

wwwfleetsolutionscom1-866-6LEASES

GF0111merchantsindd 1 12710 13720 PM

GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

TERMINAL

FUEL VIEW

GF0711ejwardindd 1 7111 82240 AM

Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

data to meet regulatory reporting requirements such as DOE and FAST reporting

FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

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Your Fleet Consulting Experts

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GF05-2011

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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

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-0311

MARK YOUR CALENDAR FOR NEXT YEAR

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05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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- increase effi ciency and workfl ow processes

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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

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DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

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PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

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UPFITS AVAILABLE

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  • GOVF_991_NO_BOX
  • GOVF_992
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Page 11: Government Fleet

wwwagilefleetcom

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LEASED OR OWNED

Wersquove got the tools for your fl eet

Every fl eet manager knows that

no matter the fl eetmdashleased or

owned big or smallmdashtherersquos a

unique set of tools needed to run

it right Thatrsquos what Fleet Solutions

ismdasha single source of fl eet

management tools and services

that help you manage your fl eet

with unmatched fl exibility

wwwfleetsolutionscom1-866-6LEASES

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GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

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FUEL VIEW

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Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

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If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

data to meet regulatory reporting requirements such as DOE and FAST reporting

FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

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14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

Your Fleet Consulting Experts

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GF05-2011

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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

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-0311

MARK YOUR CALENDAR FOR NEXT YEAR

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05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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- increase effi ciency and workfl ow processes

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

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DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

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UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

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  • GOVF_991_NO_BOX
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  • GOVF_1
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Page 12: Government Fleet

10 Government Fleet JulyAugust 2011

INDUSTRY NEWS

GF0511rmfmaindd 1 41411 44242 PM

Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City

of Chicago and Cook County proposes con-

solidating City and County fl eet maintenance

with the City as the service provider and the

County as the client The City would manage

fl eet maintenance operations for County High-

way Departments at a set labor rate plus the

invoiced parts cost County employees would

take vehicles in need of repair to City shops

Decentralized organization of County fl eet

maintenance services was cited as one reason

for proposing the City handle maintenance for

County vehicles In addition the vehicle com-

position for City and County fl eets is similar

which would allow the City to ldquoeasilyrdquo main-

tain County vehicles according to the report

Cost savings estimated in this proposal

would be along the lines of $300000 to

$700000 annually based on results from simi-

lar organizations

CAPE CORAL FL ndash An audit of

Cape Coralrsquos fuel management rec-

ommended a more comprehensive

approach to monitoring the fuel used

by City vehicles The audit did not

fi nd any evidence of fraud illegal

acts or abuse The audit reviewed

acquisition disbursement and man-

agement of fuel from 2006 to 2010

The audit came about after the

Cityrsquos internal fuel use review in fall

2010 fi nding it was unable to ac-

curately track fuel used or purchased

during a several year period

Citing the Cityrsquos fuel management

system (FMS) software as antiquated

and limited the report showed a gen-

eral lack of record-keeping or record

review as primary problems The audit

recommends a number of changes

The software system used doesnrsquot

have vendor support (due to a decision

by the City) and the integrity of the

database storing fuel-related data is

ldquosuspectrdquo according to the audit

The audit also noted the City

recently implemented a number of

policies to improve fuel management

including internal controls to monitor

fuel purchases improvement to soft-

ware application security developing

a comprehensive City Administration

Regulation to address fuel use in City

vehicles and equipment upgrading

the FMS software providing monthly

reports to the City Manager regard-

ing fuel purchases cost allocations to

user departments and creating a new

FMS database to better track future

fuel-related data

The audit recommended the City

acquire an enterprise-level fl eet

management system that provides

fuel-management capabilities rather

than continue solely with fuel-

management software

Cape Coral Audit Shows Fuel Management Improvements

GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM

Government Fleet JulyAugust 2011 11

GO FURTHER with WARD

Monitoring your fl eet and fuel data just got

easier with the industry leading Ward 4

Automated Fuel Management System

Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

expenses while enhancing environmental

sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

wwwejwardcom1800580WARD

Fuel View W4 - accurate advanced

reporting and a user-friendly dashboard

Fuel Control Terminal W4 - highly

confi gurable fueling and data collection

Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

GPS TRACKING

TIRE PRESSURE MANAGEMENT

Introducing the latest generation of Fleet Management Technology from Ward

CANCEIVER FUEL CONTROL

TERMINAL

FUEL VIEW

GF0711ejwardindd 1 7111 82240 AM

Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread

If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives

We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

data to meet regulatory reporting requirements such as DOE and FAST reporting

FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

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14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

Your Fleet Consulting Experts

Fleet Consulting Fleet Sof tware Fleet Management Services

Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

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Fleet Counselor Services is an o cial partner of Government Fleet magazine

GF05-2011

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30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

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MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

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36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

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38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

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PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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  • GOVF_991_NO_BOX
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Page 13: Government Fleet

Government Fleet JulyAugust 2011 11

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Ward 4s cutting-edge yet easy-to-use

technology helps dramatically reduce

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sustainability initiatives The Ward 4 suite

of products from EJ Ward includes

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Fuel View W4 - accurate advanced

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Canceiver W4 - in-vehicle tracking and

communication device

AU TO M AT E D F U E L M A N AG E M E N T

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Introducing the latest generation of Fleet Management Technology from Ward

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Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-

souri Highways and Transportation Com-

mission voted to adopt a plan it said will make the Missouri

Department of Transportation (MoDOT) a smaller agency in

order to provide more funding for road and bridge projects

The plan calls for reducing MoDOTrsquos staff size by 1200

closing 131 facilities and selling more than 740 pieces of

equipment which include cars pickups vans dump trucks

loaders drills and stripers According to the Commission the

plan is projected to save $512 million by 2015

More details of the plan are available at wwwgfl eetcom

news Keyword MoDOT

NEW HAVEN CT ndash The

City of New Haven unveiled

its fi rst hybrid refuse truck

The City said it will result

in a 30-percent savings or

$5000 in fuel consumption

on an annual basis and will

result in reduced mainte-

nance costs due to the ex-

tension of the truckrsquos brakes

lifespan (four times longer

than traditional brakes)

The garbage truck is equipped with a hydraulic hybrid

system While braking the vehicle engages a pump to pres-

surize a reservoir of hydraulic fl uid As the truck starts mov-

ing forward again the fl uid runs through a hydraulic motor

boosting the truck forward and reducing the strain on the

diesel engine

The vehicle cost the City $388000 of which $70000 was

from a grant obtained by the Cityrsquos Offi ce of Sustainability

from Connecticut Department of Transportationrsquos Clean Fuel

Vehicle Program This grant money covers the incremental

cost of the hybrid system over a traditional truck

The City has fl eet of nine refuse trucks and plans to re-

place them with hybrids at the end of each truckrsquos lifespan

On average each vehicle transports 3888 tons of municipal

solid waste per year The City operates a total of 14 hybrids

in its fl eet 13 of which are cars or small SUVs plus the

refuse truck

In related sustainability efforts the City said that in 2007

it started using B-50 biodiesel in its fl eet the highest percent-

age of biodiesel in the Northeast The City also installed

solar-powered lights on a police cruiser as a pilot to cut down

on idling retrofi tted all school buses with pollution control

devices and will be retrofi tting the entire refuse fl eet as well

New Haven Takes Delivery of Hybrid Refuse Truck

The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year

GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM

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FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

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14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

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18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

Your Fleet Consulting Experts

Fleet Consulting Fleet Sof tware Fleet Management Services

Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

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PREMIER SPONSOR MAJOR SPONSORS

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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PROTECT PROTECT YOUR FLEETYOUR FLEET

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Public Fleet Audit ndash A Self Assessment Checklist

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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touch on the subject but Green Fleet Conference amp Expo specializes in

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

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PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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Page 14: Government Fleet

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We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs

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14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

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18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

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Government Fleet JulyAugust 2011 23

PHO

TOS

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The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

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24 Government Fleet JulyAugust 2011

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The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

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With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

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26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

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Gain SomePerspective

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Fleet Counselor Services is an o cial partner of Government Fleet magazine

GF05-2011

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30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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Public Fleet Audit ndash A Self Assessment Checklist

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
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  • GOVF_1
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Page 15: Government Fleet

If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals

Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions

If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering

data to meet regulatory reporting requirements such as DOE and FAST reporting

FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality

To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom

GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

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30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

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PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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Page 16: Government Fleet

14 Government Fleet JulyAugust 2011

Thirty-eight-year fl eet veteran Sam

Lamerato CPFP superintendent

of fl eet maintenance for the City

of Troy Mich was named the 2011 Public

Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-

ernment Fleet Expo amp Conference June 8

in San Diego

Lamerato was one of three fi nalists that

also included Paul Condran equipment

maintenancefl eet manager of the City of

Culver City Calif and Erle Potter PE

CEM state equipment manager of the Vir-

ginia Dept of Transportation (DOT)

Joe Frantz vice president sales sup-

port of award sponsor ARI presented the

award to Lamerato who thanked his staff

industry peers Government Fleet maga-

zine family and fellow fl eet managers

ldquoIt is an honor Irsquom thankful for all of

my mentors which includes all of you

other fl eet managers out thererdquo Lamerato

said ldquoIrsquom thankful to my staff Irsquom thank-

ful to my wife of 36 years for sticking by

me and understanding what I and those of

us in the public sector have to do to serve

the public mdash encourage your staff to be

better and make your systems communi-

ties and departments sustainablerdquo

Lamerato also said he owes thanks to

his biggest life infl uences his parents

ldquoMy father led by example of dedica-

tion and leadership in his workrdquo he said

ldquoTo this day he will call me at night and

ask lsquoDid the City get its moneyrsquos worth to-

dayrsquo My answer is always lsquoYes dad and

then somersquo rdquo

The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010

BY CHERYL KNIGHT

SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR

GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

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Your Fleet Consulting Experts

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GF05-2011

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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

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-0311

MARK YOUR CALENDAR FOR NEXT YEAR

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05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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- increase effi ciency and workfl ow processes

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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

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DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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Page 17: Government Fleet

Government Fleet JulyAugust 2011 15

HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT

Lameratorsquos initiatives include the suc-

cessful implementation of an in-sourcing

program by the International City Manage-

ment Association being named the 2010

No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-

ing the Professional Manager of the Year

award for Public Fleets from the American

Public Works Association (APWA) and

developing organizing and producing two

fl eet conferences

He is also a member of the APWA (at

both the state and national level) the Rocky

Mountain Fleet Management Associa-

tion (RMFMA) past chair of the APWA

Fleet Service committee past chair of the

APWA CPFP Governing council Chrysler

Police Advisory board and contributing

author of several APWA fl eet manuals

With an annual fl eet budget of $75 mil-

lion the City of Troyrsquos fl eet department

includes 16 full-time employees on a two-

shift operation and two maintenance facili-

ties Lamerato manages a fl eet of more than

500 pieces of equipment used for 15 public

services departments including fi re police

public works engineering assessing build-

ing and parks and recreation personnel

He also oversees two fueling locations

13 in-sourced service agreements and the

security and maintenance of the public

works facility

RUNNING THE CITY FLEET LIKE A BUSINESS

Lamerato believes a municipal fl eet

needs to be run like a business

ldquoThe fl eet manager must keep his fi nger

on the pulse of his customers to ensure he

is providing the best most economical and

most timely services available in the areardquo

he said

He also stressed the need for continual

communication with City management and

department directors to ensure the fl eet di-

vision meets all expectations

ldquoI think what makes anyone successful

is a passion for their job It is not an 8-5

job for me mdash it is 247rdquo he pointed out ldquoI

am always observant searching for new or

better ways to improve our operation and

reduce our costs while providing depend-

able and effi cient vehicles and equipmentrdquo

Lamerato also emphasized that an im-

portant part of the Cityrsquos smooth-running

operation comes from a devoted team well-

trained staff and technicians who work to-

gether to give the best and most-effi cient

service to the City of Troyrsquos customers

ldquoOver the years wersquove developed a very

dedicated team of fl eet professionals who

enjoy the challenges of todayrsquos vehicles and

technologyrdquo he said ldquoThe team takes ex-

treme pride in their work which is demon-

strated by their fi nished products complet-

ed on schedule and to a high standardrdquo

Lamerato also pointed out the impor-

tance of assembling a team that includes

complementary talents and strengths

ldquoThey constantly impress me with their

technical skills and their professionalism

shown both at work and in their personal

livesrdquo he said ldquoThis crew loves a chal-

lenge and has a reputation for their inno-

vations and creativity while being mindful

of the time and cost on each repair This

earned them fi rst place in lsquo100 Best Fleetsrsquo

in 2010rdquo

After the ldquo100 Bestrdquo recognition the

City council and management acknowl-

edged the fl eet division during a council

meeting attended by staff which was tele-

vised throughout the City

The staff also was provided embroi-

dered shirts and shoulder patches for their

uniforms displaying their No 1 status in

ldquo100 Best Fleetsrdquo

ldquoI would not be where I am today with-

out the infl uence of countless other peers

and fl eet professionals who through net-

working help me grow in my professionrdquo

Lamerato said

IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION

Due to the Cityrsquos proactive in-sourcing

program which began eight years ago

the fl eet has successfully weathered the

storm of todayrsquos tougher economic times

The International City Management As-

sociation (ICMA) reviewed the City of

Troyrsquos fl eet operation and found the fl eet

Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus

CITY OF TROY MICH FACTS

The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive

The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible

Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid

GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

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and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

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18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

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When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

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22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

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24 Government Fleet JulyAugust 2011

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The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

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WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

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Gain SomePerspective

Your Fleet Consulting Experts

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Fleet Counselor Services is an o cial partner of Government Fleet magazine

GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM

32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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Learn more at wwwgfl eetcomaudit GF10-0210

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PROTECT PROTECT YOUR FLEETYOUR FLEET

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

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36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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Page 18: Government Fleet

16 Government Fleet JulyAugust 2011

F L E E T M A N A G E R O F T H E Y E A R

division sustainable

ldquoThe division has in-sourced a signifi -

cant amount of work to more than replace

the reduction of in-house vehicles and equip-

ment and has proven to be competitive in

cost comparisons with contracting vendors

in the private sectorrdquo Lamerato said

This fi nding resulted in the fl eet divi-

sion maintaining current staffi ng and fund-

ing at a time when other divisions were fac-

ing reductions to their budgets and staff

ldquoWhat began with a phone call from a

neighboring city offi cial eight years ago

evolved into 11 signed service agreements

with neighboring communities and school

districtsrdquo he said

Because many cities are dealing with

reduced revenues which in turn reduce the

cityrsquos budget Lamerato emphasized the

importance for fl eet managers to be able to

defend the vehicle replacement fund

ldquoBy having a vehicle replacement

scorecard and backup information on the

cost consequences of vehicles not being re-

placed on a timely basis the fl eet manager

will be prepared to answer challenges by

City management and councilsrdquo he said

He also added that the fl eet manager

must be able to defend their budgets by

having knowledge of what the Cityrsquos fully

burdened shop rate is compared to the sur-

rounding privately owned repair facilities

its direct and indirect repair ratios and its

vehicle-to-technician ratio

EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS

One of Lameratorsquos personal philoso-

phies exemplifi es the need for educational

programs for City management as well as

citizens to make them aware of the impor-

tance of a well-run fl eet operation to the

overall services provided to them

ldquoTodayrsquos fl eet managers need to spend

time on their shop fl oor reviewing repair

techniques of their staff and attending

training seminars and conferences to net-

work with their peers to broaden and rein-

force their management skillsrdquo he said

Lamerato himself stays actively in-

volved in the industry and personally

helped develop organize and produce two

fl eet conferences

For the past 15 years he has been

co-chair of Education for Michigan

APWA While developing educational

programs for Public Works professionals

for streets water and engineering depart-

ments during that time he noted there

were very few affordable programs geared

toward fl eet personnel

ldquoI made it a goal to develop two pro-

grams a year centrally located in the state

and specifi cally addressing upcoming

changes and current challenges to fl eet op-

erationsrdquo Lamerato said

The programs were opened up to in-

clude vendor booths and equipment dis-

plays While these programs started off on

a smaller scale they quickly grew to sell-

out capacities with waiting lists for ven-

dors display space and even speakers

ldquoWhen reviewing the evaluations at-

tendees comment on the sessions being ex-

tremely helpful in solving current issues and

the opportunity to network with fellow fl eet

personnel and vendorsrdquo Lamerato said

Moving forward Lamerato will continue

to collaborate with city managers and other

city divisions to ensure the City of Troyrsquos

ongoing success for its fl eet division

ldquoWe will continue to work toward our

common goal of providing the best most-

effi cient service for the tax dollars spentrdquo

he said

EDUCATIONbull September 1974 graduate of MOTECH

Automotive Education Centerbull State of Michigan Master Certifi ed

Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck

EMPLOYMENTbull September 1974 Hired by the City of

Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman

bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic

bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic

bull July 1982 Promoted to Temporary Field Supervisor

bull August 1982 Promoted to Superinten-dent of Fleet Maintenance

HOBBIESFAMILYbull Hobbies Traveling fi shing home

improvement and the restoration of a 1966 Ford Mustang

bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren

bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr

GETTING TO KNOW SAM LAMERATO CPFP

One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus

Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths

The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology

The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations

GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM

raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles

And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

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24 Government Fleet JulyAugust 2011

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WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

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GF05-2011

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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

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MARK YOUR CALENDAR FOR NEXT YEAR

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05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

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USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

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GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

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PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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Page 19: Government Fleet

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And along with those savings achieve seamless integration of fleet systems and technology for better efficiency

and productivity With our dedicated team and specialized support staff we understand and can serve the

unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you

Learn more 1-800-477-4715

Read the full story and more at wwwarifleetcompartnersatwork

We helped them save their capital

Read the State of Georgia success story at wwwarifleetcompartnersatwork

ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year

Driven fleet professionals Driving results

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18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

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RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

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36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

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38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

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Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

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PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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UPFITS AVAILABLE

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  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
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  • GOVF_4-5
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Page 20: Government Fleet

18 Government Fleet JulyAugust 2011

In 2005 the City of Portlandrsquos City-

Fleet was unranked among the 100

Best Fleets With unhappy custom-

ers little trust and a lack of belief in

their own efforts CityFleet faced an up-

hill battle

Now just a few short years later the

fl eet has been named No 1 among the

100 Best Fleets mdash and has a long list of

accomplishments and proven progress to

back up the title

RISING FROM THE ASHES TO A NEW DAY

In 2005 things looked dour for the

fl eet But at the end of that year the City

hired John Hunt mdash fl eet manager for the

City of Fresno at the time and that yearrsquos

winner of Government Fleetrsquos Public Sec-

tor Fleet Manager of the Year With prov-

en successes the City of Portland hoped

he could breathe new life into the fl eet

Little did they know that over the next

few years Hunt and CityFleet staff would

transform as a team that would rise so

swiftly through the ranks mdash from No 78

in 2006 No 9 in 2007 No 4 in 2008 and

2009 No 2 in 2010 and now No 1

Despite such a dramatic climb on the

day of the announcement Hunt was still

unsure if hersquod secured the top spot mdash

right up until the moment the winner was

announced

ldquoEach year is a new competition with a

fresh clean slate We were No 2 last year

but we knew that didnrsquot mean we couldnrsquot

be beat by another organizationrdquo he said

ldquoBeing named among the 100 Best is

quite an honor because it means that an

organization has made a conscious deci-

sion to improve Portland staff made the

commitment and we are very excited to

be named No 1 this yearrdquo

When Hunt was hired in 2005 the

fl eet had a less-than-stellar reputation and

major hurdles to overcome Fleet needed

to boost operational effi ciency improve

services and fi nd a way to save money

On top of that were greater less tangible

challenges building trust with custom-

ers demonstrating proven best practices

and most of all possessing a high level

of faith

So how did the fl eet get turned around

Hunt said it started with relationships

ldquoThere may be many but I think the

basic secret to success is building trust

and reliability with your team custom-

ers your boss and the elected offi cialsrdquo

he said

Hunt started by identifying employee

strengths and matching them to the right

jobs After creating this strong founda-

tion for the fl eet he looked for opportu-

nities for improvement then gave fl eet

staff tools to help them advance and

achieve success Most importantly he

believed in his team

ldquoWe have staff members who have

been with CityFleet for nearly 30 years

That institutional knowledge is invalu-

able We listened to their ideas for im-

provement and empowered them Once

everyone in the organization believed in

themselves the stakeholders began to

believe in CityFleetrdquo he said ldquoOur staff

is our most valuable resource and City-

Fleet staff worked hard to improve over

the last fi ve years The team has shaped

a refreshed fl eet organization through

monumental changes in business perfor-

mance motivation work environment

attitude effi ciency communication and

cost-effectivenessrdquo

RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very

hard to build customer relationships

They knew creating trust with its custom-

ers was a must for the success of the fl eet

ldquoBuilding trust is important because we

deal with equipment that must be main-

tained properly for the safety of City em-

ployees and the publicrdquo Hunt said ldquoAs a

service provider our goal is to deliver ex-

cellent service to our customers Under-

A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo

BY SHELLEY MIKA

A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in

savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on

staff

AT A GLANCE

GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

Your Fleet Consulting Experts

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Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

To learn more call (800) 824-0842 or visit www eetcounselorcom today

Fleet Counselor Services is an o cial partner of Government Fleet magazine

GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM

32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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Learn more at wwwgfl eetcomaudit GF10-0210

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PROTECT PROTECT YOUR FLEETYOUR FLEET

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Public Fleet Audit ndash A Self Assessment Checklist

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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Page 21: Government Fleet

Government Fleet JulyAugust 2011 19

standing their needs is the fi rst step and

we strive to provide service in a way that

makes customers want to come to usrdquo

With this charge in mind CityFleet

asked its customers to evaluate fl eet

analyzed the results then targeted large-

scale improvements When individual

concerns arose CityFleet addressed them

face-to-face whenever possible If it was

not possible to do so in person staffers

picked up the phone Then they acted

ldquoAs CityFleet continued to deliver on

promises customer trust in the organiza-

tion grewrdquo Hunt said

Customer satisfaction soon rose now

reaching astonishing levels CityFleet

reached a 98-percent customer satis-

faction rating even with a workload of

27000 work orders each year In fact

recent customer survey scores were more

than double the second-best service pro-

viders in the City

ldquoThese are spectacular results by

any measurerdquo Hunt said ldquoBut the short

time frame in which CityFleet developed

best practices implemented them and

tracked the results is especially impres-

sive And the fact that the results of the

survey indicated that CityFleet improved

more than any other city service surveyed

is astoundingrdquo

As customer satisfaction has continued

to improve so has employeesrsquo belief in

their abilities ldquoEmployees now feel pride

in their workplace see satisfi ed custom-

ers and have come to trust the managers

and themselvesrdquo Hunt said

A LONG LIST OF ACCOMPLISHMENTS

While it rates high among the reasons

CityFleet is successful customer and em-

ployee satisfaction are only the beginning

of a long list of accomplishments To list

all of them over the last year mdash let alone

the last fi ve years mdash would fi ll the pages

of Government Fleet In fact there was

only room for the top highlights on its ap-

plication

ldquoThere are so many other good things

we are doing I kept thinking of more

things I wish we would have added even

after the application had been submittedrdquo

Hunt said

However a few of the fl eetrsquos most

notable accomplishments are as follows

CityFleet

bull Accelerated staff development and

training

bull Right-sized the Cityrsquos fl eet by 192

units saving $4 million

bull Improved repair turnaround times

customer satisfaction and competi-

tiveness

bull Doubled the number of Automotive

Service Excellence (ASE) certifi ed

Master Technicians by offering cer-

tifi cation pay

bull Reduced overtime costs by 89 per-

cent through a more streamlined

workfl ow and new shop tools

bull Reduced commercial repairs by $1

million over two years through reor-

ganization of shop operations

bull Reduced parts costs by $300000 (36

percent) through bar coding inven-

tory management market analysis

and volume purchases

bull Became certifi ed as an Eco-Logical

Business by the Pollution Prevention

Excellence program

bull Recouped $1 million at auction for

the fl eet replacement fund

bull Signifi cantly greened the City fl eet

with the expanded use of hybrid

electric diesel particulate fi lters in-

cab heaters and alternative fuels mdash

developing the largest green fl eet in

the region

bull Implemented recycling efforts

purchased a rock crusher capable

of producing 160 tons of material

per hour use of refi ned oil scrap

metal and battery recycling and

removal of 2200 yards of contami-

nated soil

(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs

GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

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Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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PROTECT PROTECT YOUR FLEETYOUR FLEET

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Public Fleet Audit ndash A Self Assessment Checklist

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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touch on the subject but Green Fleet Conference amp Expo specializes in

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

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PROPANE AUTOGAS VS GASOLINE

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20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

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Page 22: Government Fleet

20 Government Fleet JulyAugust 2011

1 0 0 B E S T W I N N E R S

GF0111ferrellgasindd 1 122010 122740 PM

bull Overall reduced the operating bud-

get by $17 million over the last

year and $5 million over the last

two years through new reporting

analysis right-sizing business part-

nerships computer programs time

standards inventory management

staff analysis and implementation

of a new fuel system

Hunt attributes the fl eetrsquos success to

committed staff a competitive business

model and the implementation of key

fl eet best practices He also continually

relies on the advice of past and present

fl eet managers and fl eet organizations

like the American Public Works Asso-

ciation (APWA) National Association

of Fleet Administrators (NAFA) Public

Fleet Managers Association and the Or-

egon Public Fleet Managers Group

ldquoPublic sector fl eets are not in direct

competition with one another so we

share valuable information and ideas all

the time between organizationsrdquo he said

ldquoMany years ago a great fl eet manager

used to say lsquosave your money hard times

are comingrsquo This lesson along with

many others helped prepare us for these

tough fi nancial timesrdquo

LESSONS LEARNED AND TRUST CULTURE BUILT

Along the way Hunt and his team

have learned some valuable lessons other

fl eets can benefi t from too Hunt said

chief among them is building a high trust

culture Part and parcel to that are open

lines of communication and continued

collaboration mdash like the weekly team

meetings he holds listening to concerns

and working directly with staff

Hunt said another excellent way to pro-

mote communication is by establishing a

Labor Management Committee (LMC)

which provides a regular structure for

sharing opinions and suggestions ldquoFor us

the group has become a cohesive force for

change and improvementrdquo he said

In terms of working with customers

Hunt and his team live by the notion of

treating customers the way they would want

to be treated by service professionals

And for the fl eet overall he recom-

mends being proactive rather than reac-

tive and investing heavily in the staff

ldquoGo out and meet with your customers to

fi nd out what they need and show them

that you are listening We proactively

meet with our customers fi nding ways to

help them achieve their goalsrdquo he said

ldquoEncourage teamwork and listen to your

staff mdash they know the business and they

work directly with the customers They

are your greatest assetsrdquo

OFFERING A SINCERE THANKS TO THE INDUSTRY

Hunt said he owes many thanks to

those who helped him lead his fl eet to

success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions

and Tom Johnson for making the program

possible And of course he thanks his own

partners at the City mdash the Mayor and City

Council the Offi ce of Management amp Fi-

nance leadership team the customers and

of course the CityFleet team

ldquoCityFleet collaborates daily to pro-

vide excellent service and fi nd solutions

to each challengerdquo he said ldquoOnce we had

built trust our customers were willing to

provide us with feedback and help us to

understand special project needs from an

operations perspectiverdquo

He also extends gratitude to his

peers ldquoThere are many fl eet profession-

als who donate their time and fl eet anal-

ysis to others in the industry All they

want in return is for another fl eet to be

successful and for the betterment of the

fl eet industry in generalrdquo he said ldquoThis

includes past and present fl eet manag-

ers manufacturers and our vendors Irsquod

like to thank all of those folks for giving

generously to the fl eet industryrdquo

Last he lends a gracious nod to all of

the fl eet families ldquoTheir encouragement

and support make it possible for us to come

to work and do well each dayrdquo he said

STRIVING FOR CONTINUED SUCCESS

As Hunt refl ects on his fl eet be-

ing named No 1 he looks to the hard

work of his team the hard work of his

100 Best competition and the drive the

100 Best program offered his fl eet in its

rise to success ldquoI am extremely proud

of our team both at CityFleet as well

as the bureaus we serve and how we

work together to meet the challenge of

delivering quality service in these tough

economic timesrdquo he said ldquoIt feels great

to be named the No 1 Fleet in North

America but humbling at the same time

All of the fl eets that entered the 100 Best

Fleets program are doing good things

and continue to improve every day The

program is great in that it provides fl eets

with a road map for progressrdquo

Always focused on continuous im-

provement Hunt is sure to celebrate the

success on behalf of the hard work of his

team but is also quick to set new goals

ldquoCityFleet has made a conscious effort

over the last few years to build up the core

foundation of business operationsrdquo Hunt

said ldquoNow we are ready to move forward

and explore new challengesrdquo

SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov

CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing

GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

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Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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Learn more at wwwgfl eetcomaudit GF10-0210

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PROTECT PROTECT YOUR FLEETYOUR FLEET

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Public Fleet Audit ndash A Self Assessment Checklist

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

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  • GOVF_991_NO_BOX
  • GOVF_992
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  • GOVF_2-3
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Page 23: Government Fleet

When it comes to alternative fuels propane is far and away the best alternative

855-4AUTOGAS

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22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

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24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

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Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

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Fleet Counselor Services is an o cial partner of Government Fleet magazine

GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM

32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

- standardize your administrative and maintenance tasks

- increase effi ciency and workfl ow processes

- build and improve written and maintenance tasks

- gain analytical skills to evaluate other fl eet operations

- increase accountability

Buy today and receive free updates and changes via e-mail

Keep your fl eet operations secure today

Learn more at wwwgfl eetcomaudit GF10-0210

presents

Limited time offer$199$149

PROTECT PROTECT YOUR FLEETYOUR FLEET

Prevent an audit of your fl eet operations with the

Public Fleet Audit ndash A Self Assessment Checklist

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

GFC05-7411

AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
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Page 24: Government Fleet

22 Government Fleet JulyAugust 2011

The 4th annual Government Fleet

Expo amp Conference (GFX)

held at the San Diego Conven-

tion Center in Southern California

June 6-8 brought together more than

550 public sector fl eet professionals

and industry suppliers

Former MLB all-star pitcher Dave

Dravecky opened with an inspirational

keynote address and Denton Cinque-

grana senior markets editor at OPIS

gave a keynote speech on the state of

the fuel market The conference includ-

ed the 2011 Public Sector Fleet Man-

ager of the Year and ldquo100 Best Fleetsrdquo

awards ceremonies engaging presenta-

tions and panels featuring fl eet experts

numerous networking opportunities

more than 85 exhibit booths and a

chance to explore San Diegorsquos Gaslamp

Quarter

Next yearrsquos event is scheduled for

June 18-20 2012 at the Colorado Con-

vention Center in Denver

Event coverage and an extended

photo gallery are available at www

gfl eetcom Keywords GFX 2011

2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO

Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets

(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote

A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals

A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo

GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

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24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

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RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

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With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

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26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

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GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

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June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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PROTECT PROTECT YOUR FLEETYOUR FLEET

Prevent an audit of your fl eet operations with the

Public Fleet Audit ndash A Self Assessment Checklist

GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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UPFITS AVAILABLE

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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
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Page 25: Government Fleet

Government Fleet JulyAugust 2011 23

PHO

TOS

CO

UR

TESY

STE

VE

RIL

EY

The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations

The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display

Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package

MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor

Ford and Azure Dynamics brought the Transit Connect Electric to the show

Chevroletrsquos new CNG van was on display which will also be available in an LPG version

LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe

(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat

(Above) EnviroGuard had its low polluting lawn mowers on display

(Left) Attendees had several op-portunities to visit with vendors

(Right) Informative displays and on-site product demos were pro-vided at several booths

GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

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30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

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  • GOVF_991_NO_BOX
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  • GOVF_1
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Page 26: Government Fleet

24 Government Fleet JulyAugust 2011

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PM

The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement

1 PORTLAND OR John Hunt CPFP 2490 400 7 77

NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012

2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83

NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees

3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120

NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies

4 CITY OF CONROE TX Thomas Higgs 300 193 1 6

NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed

5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38

NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004

6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35

NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County

7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11

NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks

8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67

NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million

9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421

NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities

TOP PUBLIC SECTOR SPONSORED BY

FLEETS RECOGNIZED

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

Now with Hillsborough County Fla

GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM

With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom

ANY FORD PARTANY TIME

Let VIN search do the work

And you can order any time mdash so therersquos less downtime

FPAR00360_D209891_VINad_R03indd 1 6911 255 PM

WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

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GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

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PERFORMANCE IDENTICAL

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THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

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Page 27: Government Fleet

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ANY FORD PARTANY TIME

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26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

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GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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- prevent auditing

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

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DEVELOPED BY

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36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

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38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

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2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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Page 28: Government Fleet

26 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35

NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships

11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51

NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs

12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199

NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed

13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17

NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations

14 MANATEE COUNTY FL Michael Brennan 849 499 3 35

NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines

15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93

NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service

16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104

NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions

17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108

NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)

18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79

NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs

19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28

NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011

20 CITY OF DENTON TX Mike Ellis 615 202 1 21

NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician

RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM

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28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

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GF05-2011

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30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

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Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

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05-0311

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

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USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

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GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

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Certify Your Fleet Operation

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38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

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or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

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PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
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Page 29: Government Fleet

GF0711discreteindd 1 7111 91525 AM

INVERS Mobility Solutions bull 6047421145 bull 8663080091

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GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

Gain SomePerspective

Your Fleet Consulting Experts

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Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

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Fleet Counselor Services is an o cial partner of Government Fleet magazine

GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM

32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

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Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

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Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

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36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

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RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

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38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

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2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

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2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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Page 30: Government Fleet

28 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF05-20fcs_fpindd 1 51811 32202 PM

THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16

NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent

ALAMEDA COUNTY CA Doug Bond 1093 0 3 13

NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year

ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20

NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance

ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13

NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies

AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49

NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army

CITRUS COUNTY FL Michael Webster 397 165 1 12

NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet

CITY OF ALCOA TN Steve Hillis 266 59 1 3

NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies

CITY OF AMES IA Paul Hinderaker 203 80 1 10

NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles

CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34

NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training

CITY OF BELLEVUE WA Peter Bednar 672 369 1 20

NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system

CITY OF BOISE ID Craig Croner CPFP 890 409 5 15

NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City

CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635

NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment

CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12

NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport

CITY OF DURHAM NC Larry Cash 1357 345 3 52

NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast

CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640

NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist

GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM

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Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side

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Fleet Counselor Services is an o cial partner of Government Fleet magazine

GF05-2011

GF05-20fcs_fpindd 1 51811 32202 PM

GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

- standardize your administrative and maintenance tasks

- increase effi ciency and workfl ow processes

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- gain analytical skills to evaluate other fl eet operations

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Buy today and receive free updates and changes via e-mail

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Learn more at wwwgfl eetcomaudit GF10-0210

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PROTECT PROTECT YOUR FLEETYOUR FLEET

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Public Fleet Audit ndash A Self Assessment Checklist

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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Page 31: Government Fleet

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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

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MARK YOUR CALENDAR FOR NEXT YEAR

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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Page 32: Government Fleet

30 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611gfx_sponsorsindd 1 51711 101722 AM

CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14

NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles

CITY OF FARGO ND Harold Pederson 446 324 2 37

NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory

CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28

NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights

CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6

NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations

CITY OF HENDERSON NV Robert Murnane 1057 240 1 21

NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance

CITY OF IRVING TX Ramiro Lopez 803 127 2 19

NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability

CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19

NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions

CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30

NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles

CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70

NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program

CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85

NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan

CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14

NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU

CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76

NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years

CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67

NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity

CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9

NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks

CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60

NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks

CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14

NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel

CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25

NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

-0311

MARK YOUR CALENDAR FOR NEXT YEAR

June 18-20 2012Colorado Convention CenterDenver CO

05-0311

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GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM

32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

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Public Fleet Audit ndash A Self Assessment Checklist

GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

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38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

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2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

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40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

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PERFORMANCE IDENTICAL

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FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
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  • GOVF_1
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Page 33: Government Fleet

Thank you to the 2011 Sponsors of

wwwGovFleetExpocom

GFX05

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June 18-20 2012Colorado Convention CenterDenver CO

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LEAD SPONSORS

GENERAL SPONSORS

ASSOCIATION PARTNERS

PREMIER SPONSOR MAJOR SPONSORS

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32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

- standardize your administrative and maintenance tasks

- increase effi ciency and workfl ow processes

- build and improve written and maintenance tasks

- gain analytical skills to evaluate other fl eet operations

- increase accountability

Buy today and receive free updates and changes via e-mail

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PROTECT PROTECT YOUR FLEETYOUR FLEET

Prevent an audit of your fl eet operations with the

Public Fleet Audit ndash A Self Assessment Checklist

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34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

GFC05-7411

AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

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PROPANE AUTOGAS VS GASOLINE

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Page 34: Government Fleet

32 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

PROTECT YOUR FLEET

GF0711auditindd 1 7111 92820 AM

CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171

NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available

CITY OF SANTA ANA CA Rick Longobart 900 300 1 36

NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication

CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22

NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility

CITY OF TAMPA FL Tim Perry 2682 218 2 57

NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls

CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30

NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments

CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11

NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar

CITY OF VANCOUVER BC Doug Smith 1680 280 4 240

NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system

CITY OF WILMINGTON DE Ed Stone 593 26 1 14

NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks

COLLIER COUNTY FL Daniel Croft 766 391 4 26

NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year

COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13

NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies

COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52

NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction

COUNTY OF SONOMA CA David Head 1157 196 3 21

NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one

DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12

NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff

DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29

NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles

EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10

NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only

HARFORD COUNTY MD Warren Patrick 1015 123 2 22

NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM

This comprehensive guide contains information on how to

- prevent auditing

- standardize your administrative and maintenance tasks

- increase effi ciency and workfl ow processes

- build and improve written and maintenance tasks

- gain analytical skills to evaluate other fl eet operations

- increase accountability

Buy today and receive free updates and changes via e-mail

Keep your fl eet operations secure today

Learn more at wwwgfl eetcomaudit GF10-0210

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Limited time offer$199$149

PROTECT PROTECT YOUR FLEETYOUR FLEET

Prevent an audit of your fl eet operations with the

Public Fleet Audit ndash A Self Assessment Checklist

GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

GFC05-7411

AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
  • GOVF_14-17
  • GOVF_18-21
  • GOVF_22-23
  • GOVF_24-39
  • GOVF_40
  • GOVF_993
  • GOVF_994
Page 35: Government Fleet

This comprehensive guide contains information on how to

- prevent auditing

- standardize your administrative and maintenance tasks

- increase effi ciency and workfl ow processes

- build and improve written and maintenance tasks

- gain analytical skills to evaluate other fl eet operations

- increase accountability

Buy today and receive free updates and changes via e-mail

Keep your fl eet operations secure today

Learn more at wwwgfl eetcomaudit GF10-0210

presents

Limited time offer$199$149

PROTECT PROTECT YOUR FLEETYOUR FLEET

Prevent an audit of your fl eet operations with the

Public Fleet Audit ndash A Self Assessment Checklist

GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

GFC05-7411

AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
  • GOVF_14-17
  • GOVF_18-21
  • GOVF_22-23
  • GOVF_24-39
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  • GOVF_993
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Page 36: Government Fleet

34 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

GF0611toolboxindd 1 51311 114257 AM

HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150

NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies

IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152

NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent

CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106

NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians

JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100

NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop

KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76

NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles

KNOX COUNTY TN Phillip May 1113 217 2 20

NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation

MONROE COUNTY NY Melvin Rose 940 160 1 17

NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations

MONTEREY COUNTY CA Thomas Abear 2074 85 5 18

NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses

MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES

Millie Souders 2297 0 1 45

NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent

NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453

NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service

NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11

NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually

PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60

NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control

PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32

NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL

Stephen McNaughton CAFM 966 920 3 39

NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County

PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57

NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone

PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35

NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program

FLEET ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

GFC05-7411

AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
  • GOVF_14-17
  • GOVF_18-21
  • GOVF_22-23
  • GOVF_24-39
  • GOVF_40
  • GOVF_993
  • GOVF_994
Page 37: Government Fleet

USE THE FLEET TOOLBOX TO

Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom

Ensure JIT inventory processesbull

USE THE FLEET TOOLBOX TO

Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull

INTRODUCING

Equipped with all the tools you need to run an efficient fleet

DEVELOPED BY

GF Toolbox concept FINALindd 1 51311 110342 AM

GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

GFC05-7411

AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
  • GOVF_14-17
  • GOVF_18-21
  • GOVF_22-23
  • GOVF_24-39
  • GOVF_40
  • GOVF_993
  • GOVF_994
Page 38: Government Fleet

36 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

wwwfleetcertificationcom

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AM

RICHLAND COUNTY SC William Peters 1147 106 1 24

NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy

SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86

NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management

SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49

NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day

SANDIA NATIONAL LABORATORIES FLEET SERVICES NM

Mark Crawford 808 2050 4 47

NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios

SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7

NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date

SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA

Allen Mitchell 896 393 3 49

NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale

STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37

NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources

STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA

Ed Finnegan 21670 228 146 4

NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time

STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28

NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg

TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5

NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments

UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26

NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions

UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18

NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions

VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF

MICHIGAN MIJoyce Van Coevering 6910 308 1 32

NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data

WAKE COUNTY NC Thomas Kuryla 873 90 1 15

NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes

WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA

Greg Hansen 2314 1354 37 209

NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage

ORGANIZATION CONTACT ON-ROAD UNITS

OFF-ROAD UNITS

MAINT FACILITIES

NO OF FLEET STAFF

GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

GFC05-7411

AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
  • GOVF_14-17
  • GOVF_18-21
  • GOVF_22-23
  • GOVF_24-39
  • GOVF_40
  • GOVF_993
  • GOVF_994
Page 39: Government Fleet

wwwfleetcertificationcomwwwfleetcertificationcom

in partnership with

GF05

-4311

Certify Your Fleet Operation

GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

GFC05-7411

AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
  • GOVF_14-17
  • GOVF_18-21
  • GOVF_22-23
  • GOVF_24-39
  • GOVF_40
  • GOVF_993
  • GOVF_994
Page 40: Government Fleet

38 Government Fleet JulyAugust 2011

1 0 0 B E S T F L E E T S

AFFB11gfcindd 1 52711 74645 AM

2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with

nominees and lending their expertise to the program This yearrsquos judges were

2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years

which are still meeting the highest standards in fl eet excellence

2010 NO 1 FLEET CITY OF TROY MICH

2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA

2007 NO 1 FLEETVOLUSIA COUNTY FLA

GEORGE BAKERDirector of Central Services

Volusia County Fla MARILYN RAWLINGSFleet Manager

Lee County Fla

MF

SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich

STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla

GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

GFC05-7411

AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
  • GOVF_14-17
  • GOVF_18-21
  • GOVF_22-23
  • GOVF_24-39
  • GOVF_40
  • GOVF_993
  • GOVF_994
Page 41: Government Fleet

Register Now at wwwGreenFleetConferencecom

or call (800) 576 - 8788

OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses

exclusively on environmental sustainability for car and truck fl eets Others may

touch on the subject but Green Fleet Conference amp Expo specializes in

it offering two intense concentrated days of education enterprising dialogue

and engaging exhibits If you are a fl eet manager in either the corporate or

government arena make room in your calendar for this must-attend event

PAST SPONSORS INCLUDE

Supporting Organization

GFC05-7411

AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
  • GOVF_14-17
  • GOVF_18-21
  • GOVF_22-23
  • GOVF_24-39
  • GOVF_40
  • GOVF_993
  • GOVF_994
Page 42: Government Fleet

40 Government Fleet JulyAugust 2011

PUBLIC FORUM By Mike Antich

Why do many in senior

management or elect-

ed offi cials not listen

to their fl eet managers I know

many may dispute this asser-

tion but the reality is that many

public sector fl eet managers do

not have the ear of their manage-

ment and elected offi cials

Herersquos a real-world case in

point One fl eet manager relat-

ed to me that his management

hired an outside consultant to

analyze the performance of

the municipal fl eet and submit

recommendations for improve-

ment The fl eet manager relat-

ing this story to me is held in

high esteem by his peers and

has been very proactive Over

the past several years he made

detailed recommendations on

how to improve the Cityrsquos fl eet

operations however his recom-

mendations fell on deaf ears

When the consulting company

issued its follow-up report it

was enthusiastically received by

management and the city coun-

cil What was distressing to the

fl eet manager is that the consul-

tant recommended exactly what

he had recommended earlier

Why did his recommendations

fall on deaf ears while the al-

most identical recommenda-

tions made by the consultant

were met with enthusiasm

This dilemma is not solely

restricted to fl eet managers

The same complaint is heard

from in-house IT personnel

staff attorneys et al One reason

is that some management value

an outside opinion which

presumably is not vested to

a particular outcome These

proponents argue that a

consultant can offer a different

more objective perspective

about how a problem can be

solved Also consultants are

exposed to a variety of operations

and different methods used to

deal with the same issues facing

your operation But this theory

falls apart when the consultantrsquos

recommendations are identical

to the in-house manager and

one is accepted over the other

The reality is it is a deeper issue

of management not listening

to its in-house subject-matter

experts

Herersquos another example from

a different fl eet manager which

illustrates this point

ldquoMy outfi t hired an outside

consulting company to perform

a fi nancial and operational au-

dit When completing the audit

the consultant wrote a review

The opening comment in the

fi nal review was lsquoYour fl eet is

operating well under benchmark

averagesrsquo They then went on to

make further cost-saving rec-

ommendations After the review

meeting I sent several e-mails

to my reporting offi cials with a

single note lsquoWe paid this outfi t

how much to tell us thisrsquordquo

This fl eet manager went

on to summarize what is at the

heart of this problem ldquoMy point

is what a shame that manage-

ment all the way up the line

wonrsquot ask (then listen to) the

people who know their jobs as to

what would be good actions and

practices to take for operational

cost savings Of course this ap-

plies to all departments and not

just fl eet operations The bottom

line is when will management

learn to listenrdquo

However the blame isnrsquot all

one-sided In the fi nal analysis

many fl eet managers do a very

poor job in elevating their pro-

fessional stature in the eyes of

senior management The sad re-

ality is that if you donrsquot take the

lead in defi ning your expertise as

a professional fl eet manager and

showcasing your value to the

management team someone else

will do so which is often errone-

ous and the source of mispercep-

tions about your capabilities

UNDER-APPRECIATIONThese are turbulent times

for public sector fl eet managers

Many fl eet managers are under-

appreciated by user groups se-

nior management and elected

offi cials Sometimes the fl eet

manager is at fault because he or

she does a poor job of promoting

themselves and their department

to management When money is

scarce and budgets are tight or

need to be cut fl eet managers

quickly fi nd themselves on the

radar screen of elected offi cials

the local news media and tax-

payer watchdog groups

How do you prove you are

doing a good job You may think

you manage a well-run fl eet but

do you have the metrics to sub-

stantiate this assertion If you

can quantify the performance

of your operation to manage-

ment and elected offi cials they

are more likely to appreciate the

value of the service provided

However this lack of un-

derstanding by management is

often the root of inquiries that

put fl eet managers on the defen-

sive attempting to justify their

performance Fleet managers

should not assume management

understands their business and

knows they are doing a good job

If you want to demonstrate you

are competitive you need to de-

velop and measure on an ongo-

ing basis specifi c performance

metrics valuable to your user de-

partments that are available for

review by all interested parties

In todayrsquos weak tax base

fl eet managers can save taxpay-

er dollars by implementing ef-

fective fl eet policy maximizing

fl eet utilization right-sizing the

fl eet optimizing user depart-

ment productivity all while re-

ducing operating expenses The

sad part is that many fl eet man-

agers are not vocal about their

achievements and management

is not fully cognizant of their

contributions to achieving these

goals Fleet managers must be

viewed as valuable members of

the overall management team if

for no other reason than the fact

that they are managing tens of

millions of dollars of taxpayer

assets used to provide the ser-

vices taxpayers demand

Irsquoll admit that I too am mys-

tifi ed by the under-appreciation

of many fl eet managers I am

continually impressed by the

caliber of todayrsquos public sector

fl eet managers and how they

overcome the challenges they

face day-in and day-out Each

year fl eet managers and their

teams struggle to do more with

less money Perhaps it is be-

cause the personalities of many

fl eet managers who are humble

by nature and not prone to self-

promotion

It is high-time senior man-

agement and elected offi cials

realize the value of their fl eet

managers and utilize this ex-

pertise to its fullest extent My

message to senior management

is a simple one Listen to your

fl eet manager

Let me know what you think

mikeantichbobitcom

MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER

GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
  • GOVF_14-17
  • GOVF_18-21
  • GOVF_22-23
  • GOVF_24-39
  • GOVF_40
  • GOVF_993
  • GOVF_994
Page 43: Government Fleet

The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash

and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems

Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-

sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane

autogas with no compromises in your vehiclersquos factory warranty protection

PERFORMANCE IDENTICAL

VEHICLE WARRANTY IDENTICAL

FUEL COSTS 30 LESS

EMISSIONS 60 LESS

PROPANE AUTOGAS VS GASOLINE

80059ROUSH ROUSHcleantechcom

20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)

UPFITS AVAILABLE

THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION

AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
  • GOVF_14-17
  • GOVF_18-21
  • GOVF_22-23
  • GOVF_24-39
  • GOVF_40
  • GOVF_993
  • GOVF_994
Page 44: Government Fleet

GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM

  • GOVF_991_NO_BOX
  • GOVF_992
  • GOVF_1
  • GOVF_2-3
  • GOVF_4-5
  • GOVF_6-7
  • GOVF_8-13
  • GOVF_14-17
  • GOVF_18-21
  • GOVF_22-23
  • GOVF_24-39
  • GOVF_40
  • GOVF_993
  • GOVF_994